2012 Ford Fusion complaints

I WAS DRIVING AT NIGHT TIME AROUND 35 MPH AND THE POWER STEERING ALERT LIGHT CAME ON. FOLLOWING THAT ANOTHER LIGHT CAME ON FOR ADVANCED TRACK WARNING. EITHER WAY MY CAR WAS NOT INCLUDED IN THE POWER STEERING RECALL FOR MY CAR SAME YEAR, MAKE ,AND MODEL. I WAS INFORMED THIS BY FORD. PRIOR TO THIS MY CAR WAS DRIVING FINE AND THIS HAPPENED ALL OF A SUDDEN. NOW THE CAR IS VERY HARD TO TURN, FINE TO STEER, AND VERY HARD TO PARK. I DO NOT PLAN ON FIXING AND PLAN TO MOVE ON FROM FORD BECAUSE OF THIS ISSUE. AFTER RESEARCHING ABOUT THIS SAME ISSUE I ALSO DISCOVERED THIS HAS BEEN A REGULAR OCCURRENCE FOR THIS SAME YEAR, MAKE, AND MODEL CAR. ALSO I NOTICED THAT FORD DID NOTHING SANS THE RECALLS TO RECTIFY THIS SAME PROBLEM THAT OCCURRED TO SIMILAR CARS NOT INCLUDED IN THE RECALL.

AT 2:00AM 12/19/2018 I WAS PARKING IN FRONT OF A RESTURAUNT TO ORDER FOOD MY STEERING WHEEL WAS WORKING JUST FINE. AFTER COMING BACK OUTSIDE TO LEAVE TO GO HOME THE STEERING WAS VERY DIFFICULT TO MOVE. I COULDN'T TURN LEFT OR RIGHT.

POWER STEERING JUST WENT OUT WITH NO WARNING AS I WAS ABOUT TO MAKE A TURN. WAS ALMOST IN A WRECK. EXTREMELY HARD TO TURN AND DANGEROUS. FORD KNOWS THIS IS AN ISSUE YET THEY DON'T WANT TO FIX IT ON THIS CAR.

THERE IS A GRINDING/POOPING NOISE FROM FRONT OF VEHICLE WHEN TURNING. THE RECALL 15S18 WAS REPROGRAMMED ALONG RECALL 16B38 BUT THE NOISE HAS CONTINUED AND HAS GOTTEN WORSE. WHEN DRIVING SLOW AND TURNING TO THE LEFT AND RIGHT IN A PARKING LOT IT IS VERY NOTICEABLE THE DEALERSHIP STATED THE NOISE WAS COMING FROM THE STEERING RACK.

WHEN I WAS DRIVING ON THE PAVED ROAD ABOUT 15 MILES PER HOUR I LET OFF THE ACCELERATOR WHILE ENGAGING A SLIGHT CURVE IN THE ROAD AND THE CAR ALL OF A SUDDEN SPED UP OUT OF CONTROL. THE BRAKES HAD NO EFFECT ON STOPPING THE CAR. SO I STEERED AWAY FROM TRAFFIC AHEAD AND WENT INTO AN OPEN FIELD. THE CAR GOT UP TO AROUND 50 MPH, AND 60 YARDS OUT I HIT A 10 FOOT WIDE TRENCH BY 2 FOOT DEEP. THE FRONT END HIT THE OTHER SIDE AND THE AIRBAG WENT OFF. THE BRAKES FINALLY STOPPED THE CAR ABOUT 30 YARDS FROM THE TRENCH. THE DECORATIVE FRONT END AND THE BACK END WAS TORE OFF ALONG WITH MISCELLANEOUS BRACKETS. THE RADIATOR WAS PUSHED UP INTO THE HOOD WITH NO LEAKS.

MY DAUGHTER WAS DRIVING HER CAR TO THE DENTIST OFFICE WHEN THE POWER STEERING WENT OUT. SHE HAD TO USE EVERYTHING SHE HAD TO STEER THE CAR BUT WAS ABLE TO TURN AROUND AND MAKE IT HOME SAFELY. LUCKILY SHE HAD NOT GOTTEN TO MOBILE AND GOTTEN INTO TRAFFIC. FORD RECALLED ONLY CERTAIN 2011 AND 2012 FUSIONS BUT MY DAUGHTER'S EVIDENTLY WAS NOT IN THE RECALL EVEN THO IT HAS THE SAME ISSUES AS THOSE RECALLED. WE NEVER RECEIVED ANY NOTIFICATION OF THIS ISSUE AND FORD MADE SURE THE RECALL WAS SHORT LIVED SO THAT THEY WOULD NOT HAVE TO FOOT A MAJOR BILL. THIS COULD EASILY CAUSE A MAJOR ACCIDENT OUT ON A BUSY ROAD OR ON A DIRT ROAD. FORD SAYS HER CAR IS NOT COVERED AND WILL COST $1600 FOR PART THEN ADD $1000 + FOR LABOR BEING THIS IS A MAJOR FIX.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN INTO A PARKING LOT, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE DRIVING ABOVE 30 MPH, THE VEHICLE DROVE NORMALLY. WHEN DRIVING BELOW 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT DROVE THE VEHICLE TO TYLER FORD (LOCATED AT 2626 S SW LOOP 323, TYLER, TX 75701, (800) 788-7876), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

LOST OF POWER STEERING

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO PARK. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE STEERING WHEEL WAS LOCKED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT CALLED CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210, (803) 779-3673), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V042000 (AIR BAGS). THE FAILURE MILEAGE WAS 162,000.

WAS BACKING OUT OF THE DRIVEWAY AND COULD NOT TURN THE WHEEL AT ALL. NOTICED THE WARNING LIGHT SAYING TO SERVICE POWER STEERING NOW. I HAD JUST PARKED 2 HOURS EARLIER AND THE CAR WAS FINE.

TAKATA RECALL I RECEIVED NOTICE IN AUGUST 2018 ABOUT A RECALL ON MY VEHICLE, AND HAVE SINCE CONTACTED FORD DEALERSHIPS SEVERAL TIMES TO HAVE MY AIRBAG REPLACED, TO ENSURE THE SAFETY OF MYSELF AND MY PASSENGERS. I HAVE BEEN INFORMED THAT THERE IS TOO HIGH OF A DEMAND FOR THESE AIRBAGS, AND THAT FORD DOES NOT HAVE ANY REPLACEMENTS (ACCORDING TO THE DEALERSHIP IN BAYSHORE, NY). THEY HAVE SINCE IGNORED MY RECURRENT CALLS AND REQUESTS FOR UPDATES, AND SIMPLY ATTEMPT TO "PASS THE BATON" AND RELAY RESPONSIBILITIES TO OTHER DEPARTMENTS. I SENT A LETTER TO FORD CORPORATE IN MICHIGAN ON NOVEMBER 25TH (PLEASE SEE ATTACHMENT) AND HAVE STILL NOT HEARD BACK. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT MAY EXPLODE WITH SHRAPNEL IN THE EVENT OF AN ACCIDENT, AND I DO NOT APPRECIATE BEING IGNORED AND LACK OF DILIGENCE BEING SHOWN. IT IS FORD'S RESPONSIBILITY TO ASSURE MY SAFETY AND ISSUE A REPLACEMENT VEHICLE UNTIL THEY ARE ABLE TO SUPPLY CUSTOMERS WITH THE REPLACEMENT NEEDED. I HOPE THAT ACTION WILL BE TAKEN TO RECTIFY THIS SITUATION SOONER THAN LATER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD SOUTH FORT WORTH, 5300 CAMPUS DR, FORT WORTH, TX 76119, (817) 522-3225) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT..*BF *TR

THE CAR WAS PARK GOT IN THE CAR TO GO HOME AND THE STEERING WHEEL IS LOCK AND DON'T WANT TO MOVE...DASH BOARD TELL ME STEERING WHEEL ASSIST FAULT SERVICE SOON. I JUST PURCHASE THIS CAR 8 MONTHS AGO...PLEASE HELP...THANK YOU

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TALLAHASSEE FORD LINCOLN (243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WAS DRIVING GIRLFRIEND TO DOCTOR AND FIX POWER STEERING LIGHT CAME ON WE MADE IT TO THE APPOINTMENT AND I PARKED MY CAR AND TURNED IT OFF... ON RETURNING TO MY CAR TO LEAVE I TRIED TO PULL OUT PARKING SPOT BUT STEERING WHEEL IS VERY HARD TO TURN AND IS UNSAFE TO DRIVE...

TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE FRONT DRIVER SIDE TIRE WAS CHANGED, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE HOME. THE "POWER STEERING SERVICE NOW" AND "ADVANCETRAK" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY UNPLUGGED THE BATTERY TO RESTART THE ELECTRICAL SYSTEM; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SEELEY FORD OF KALAMAZOO (3820 STADIUM DR, KALAMAZOO, MI 49008, (269) 375-3820), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. *BF,,.. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING VIBRATED ABNORMALLY AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (LOCATED AT 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

RECALL WAS ISSUED IN 2015 WITH 2 POSSIBLE ACTIONS: IF CAR HAD CAPTURED A DTC FOR POWER STEERING, REPLACE POWER STEERING COMPONENTS ON CAR, OR IF NO DTC WAS CAPTURED, UPDATE PROGRAMMING. THE LATTER WAS PERFORMED ON 9/9/2015. WARRANTY WAS EXTENDED TO 10 YRS/150K MILES. THE VEHICLE HAD 99,419 MILES AT TIME. AT APPROXIMATELY 160K MILES (OCT 2018), THE CAR STARTED HAVING INCIDENTS WHERE THE POWER STEERING WOULD NOT FUNCTION. STOPPING AND RESTARTING THE ENGINE SEEMED TO GET IT TO FUNCTION AGAIN FOR A TIME. FEARING SAFETY WHILE DRIVING, TOOK IT TO A CERTIFIED MECHANIC. THEY FOUND THE RECALL, REFERRED US TO FORD DEALER. FORD DEALER SAID WE WERE OUT OF WARRANTY, SO COST FOR REPAIRS WOULD BE OURS TO SHOULDER. THEY DID RE-APPLY PROGRAMMING UPDATES. THE ISSUE CONTINUED. WE ESCALATED TO FORD CUSTOMER SERVICE WITH A CALL ON 11/8 WITH SAME RESPONSE. REQUESTED TO SPEAK TO A MANAGER. ON 11/9 WE TALKED AND THEIR RESPONSE WAS SAME. STILL UNSATISFIED, I REQUESTED SOMEONE TO ESCALATE CONVERSATION. THEY PROVIDED NAME AND ADDRESS OF CUSTOMER RELATIONSHIP MANAGER. A LETTER WITH ACCOMPANYING DOCUMENTATION HAS BEEN SENT (ATTACHED TO THIS COMPLAINT). HAVE REPAIRED THE VEHICLE AT OUR OWN COST IN MEAN TIME.

FOR NO REASON I GOT TWO WARNINGS WHEN DRIVING STABILIZE AND POWER STEERING. AT THE TIME MY MOM WAS DRIVING. SHE COULDN'T TURN AS WE WERE TURNING A CORNER AND ENDED UP IN A DITCH! FROM WHAT I SEE THIS IS A PROBLEM WITH A LOT OF OTHER FORD FUSIONS! AND THIS ISN'T RECALLED? THESES SHOULDN'T BE GOING OUT ALREADY? MY VEHICLE HAS 60K MILES! WE COULD HAVE DIED!

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY WAS REDUCED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION WAS SENSING OVER EFFORT AND SHUTTING DOWN THE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER (AL PACKER'S WHITE MARSH FORD, 9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443) 777-5000) AND THEY REPROGRAMMED THE POWER STEERING MODULE, ALTHOUGH THEY RECOMMENDED IT BE REPLACED. THE FAILURE MILEAGE WAS 94,983.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) THAT WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

WAS ACCELERATING IN MY VEHICLE WHEN THE CAR HESITATED AND THEN JUST SHUT OFF IN THE MIDDLE OF THE ROAD SHOWING ONLY AN ORANGE WRENCH LIGHT ON THE DASH. THANKFULLY I WAS DRIVING IN TOWN AND ACTUALLY TO THE DEALERSHIP TO GET MY AIRBAG RECALL FIXED WHEN THIS HAPPENED AND NOBODY OTHER THAN MY BOYFRIEND WAS BEHIND ME. I TURNED THE KEY INTO THE OFF POSITION AND TURNED IT BACK ON AND THE DASH (WRENCH) LIGHT INDICATOR WENT OFF. I COULD HAVE SERIOUSLY INJURED MYSELF OR ANOTHER VEHICLE DUE TO WHAT SEEMS TO BE BE A SYSTEM FAILURE! I REFUSED TO TAKE MY CAR HOME FROM THE DEALERSHIP UNTIL THEY CHECKED INTO IT. THEY ACTED AS IF IT WAS NO BIG DEAL BECAUSE THE (WRENCH) LIGHT ON THE DASH WENT OFF BUT I'M VERY CONCERNED IT'S A SAFETY ISSUE AND BAD ACCIDENTS CAN BE A RESULT OF THIS.

DROVE VEHICLE 15 MILES TO DESTINATION AND THEN ANOTHER 15 MILES BACK HOME WITHOUT INCIDENT. PARKED AND FULLY TURNED VEHICLE OFF AND WENT INSIDE THE HOUSE. RETURNED TO THE VEHICLE 6 MINUTES LATER AND UPON INSERTING KEY AND STARTING VEHICLE GOT THE MESSAGE POWER STEERING ASSIST FAULT AND THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO TURN. RETURNED TO THE HOUSE TO GOOGLE THE ERROR AND TO MY SURPRISE FOUND THAT THIS WAS A COMMON ISSUE FOR THIS MAKE, MODEL AND YEAR AND HAD RESULTED IN A LARGE RECALL. UNFORTUNATELY, THIS VIN# WAS NOT INCLUDED IN THIS RECALL. I AM HOPING SOMEONE CAN PROVIDE AN EXPLANATION AS TO WHY IT IS NOT INCLUDED AS THIS IS CERTAINLY A SAFETY ISSUE. WHAT HAPPENS WHEN THE DRIVER IS TURNING LEFT AGAINST TRAFFIC AND THE STEERING GOES OUT? OR A CHILD OR PEDESTRIAN IS INJURED (OR WORSE) AS A RESULT OF THE STEERING LOCKING UP. CLEARLY THERE IS MANUFACTURER LIABILITY HERE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WADE FORD (3860 S COBB DR SE, SMYRNA, GA 30082, (770) 436-1200) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ONE MONTH AGO, I GOT A "POWER STEERING ASSIST FAULT" WHEN I STARTED THE CAR. RESTARTING THE CAR MADE IT GO AWAY, BUT IT WOULD COME BACK WITHIN A DAY. THE CAR ALSO STARTED PULLING LIKE IT WAS WAY OUT OF ALIGNMENT. SO ON DAY 3 OF THIS, I TOOK IT TO THE DEALERSHIP WHERE THEY REPLACED THE STEERING GEAR. ONE MONTH LATER, MY CAR IS AGAIN PULLING LIKE IT'S OUT OF ALIGNMENT (OR MAYBE I'M FIGHTING THE POWER STEERING). THIS TIME, THERE IS ALSO NOW A SQUEAKING NOISE WHEN I TURN THE WHEEL. MY CONCERN IS THAT I WILL LOSE STEERING CONTROL OF THE VEHICLE WHILE DRIVING. AFTER REVIEW, THIS APPEARS TO BE A COMMON ISSUE THAT'S COMING UP WITH THE 2012 FORD FUSION SO I WANTED TO REPORT THAT I AM ALSO EXPERIENCING POWER STEERING ISSUES WITH THIS CAR.

DRIVING ON THE HIGHWAY DURING A TURN IN THE ROAD THE POWER STEERING STOPPED WORKING. A CHECK POWER STEERING LIGHT FLASHED ON THE DASH, I WAS UNABLE TO TURN THE WHEEL AND WAS FORCED INTO THE DITCH. I HAD MY BOYFRIEND COME GET ME AND DRIVE THE CAR HOME HE SAID THE STEERING WAS 4X HARDER TO TURN THAN A MANUAL STEERING RACK. I LOOKED UP THE ISSUE ONLINE AND IT CAME BACK TO 385,000 11-12 FUSIONS BEING RECALLED BECAUSE OF THE EXACT SAME ISSUE. I CALLED FORD AND THEY CLAIMED THIS VEHICLE IS NOT ELIGIBLE AND THE COST TO FIX IT WOULD BE BETWEEN 2500-3200 DOLLARS. IF THIS HAD HAPPENED ON A BUSIER ROAD MULTIPLE PEOPLE COULD HAVE BEEN INJURED AND FOR IS NEGLIGENT TO HOLD RESPONSIBILITY.

I STARTED MY CAR, BACKED OUT OF THE DRIVEWAY AND MY STEERING WHEEL WOULDNT TURN. AN ALERT POPPED UP ON THE DASH SAYING "POWER STEERING ASSIST FAULT" AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THR CAR, ALL SEEMED FINE. AS I WAS DRIVING, DOWN THE STREET TOWARDS THE STOP SIGN, IT HAPPENED AGAIN.

TAKATA AIRBAGS DID NOT DEFLATE IN CAR ACCIDENT FOR SAFETY PURPOSE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE DECELERATED AND STALLED. ALSO, THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE, AND THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO BOB THOMAS FORD WEST (5321 ILLINOIS ROAD, FORT WAYNE, INDIANA 46804, (260) 436-3673) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED THE CONTACT WITH CASE NUMBER: 16451951. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE CHECK STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO BRIGHTON FORD (190 W BROMLEY LN, BRIGHTON, CO 80601, (303) 800-3235) WHERE THE RACK AND PINION AND STEERING GEAR WERE REPLACED THREE TIMES, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

I WAS DRIVING DOWN THE STREET,AND THE POWER STEERING WENT OUT, LOST CONTROL HIT THE CURB.THANK GOD I DIDN'T HIT SOMEONE.

TAKATA RECALL I BOUGHT MY CAR IN OCT.2016 FROM A DEALERSHIP .I ASKED THEM IF IT HAD ANY RECALLES THEY SAID NO.I DROVE MY CAR FOR 2 YEARS WHEN I FOUND OUT THAT IT DID. I WAS TOLD ABOUT IT IN APRIL 2018 FORD PUT ME IN A RENTIAL WHEN I ASKED FORD MOTOR CO. AFTER BEING IN THE CAR FOR 5 MONTHS. THEY SAID THEY DONT HAVE A FIX FOR IT YET. WHEN I ASKED FOR A DEADLINE THEY SAID THAT IT WOULD NOT BE TILL THE END OF 20018 OR MID 2019. I TRYED TO TRADE IT IN OR SALE IT AND NO ONE WOULD BUY IT BC OF RECALL SO I HAD TO TURN IT IN . TO US AUTO CREDIT AND FIND A NEW CAR .I HADE TO PUT DOWN $2000.00 . THIS HAS PUT MY FAMILEY IN A BAD PLACE IT HAS MESSED UP MY CREDIT. WE WERE GOING TO BUY A HOUSE AND BC OF THIS IT HAS MESSED UP MY CHANCE TO DO SO.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE VIN LOOK UP INDICATED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT HAD NOT RECEIVED A FOLLOW-UP LETTER FROM THE MANUFACTURER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAM PACK'S FIVE STAR FORD OF PLANO (LOCATED AT 4400 W PLANO PKWY, PLANO, TX 75093, (972) 985-3600) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

POWER STEERING ASSIST FAULT CAME UP LAST NIGHT OUT OF NOWHERE WHEN I WENT TO DRIVE HOME AT NIGHT IN THE RAIN. I WAS STATIONARY WHEN IT CAME ON AND ITS HAPPENED ONCE BEFORE BUT I TURNED MY CAR OFF THEN BACK ON AND IT WENT BACK TO NORMAL. THIS TIME I TRIED THE SAME THING BUT IT NEVER CLEARED ITSELF AND I'M CURRENTLY DRIVING IT WITH NO POWER STEERING BECAUSE I NEEDED TO GO TO WORK. VERY DANGEROUS AND A MAJOR INCONVENIENCE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED HOLMAN FORD MAPLE SHADE AT 888-722-6721 (LOCATED AT 571 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WENT OUT PARKED THE CAR. CAME BACK TO CAR PULLED OFF AND STEERING WHEEL WAS LOCKED

TAKATA RECALL. I RECEIVED MAIL STATING THERE WAS A RECALL INVOLVING DEFECTIVE AIRBAGS THAT COULD CAUSE POTENTIAL HARM OR DEATH UPON IMPACT. I MADE AN APPOINTMENT WITH THE FORD DEALERSHIP CLOSEST TO ME TO MAKE AN APPOINTMENT FOR A REPLACEMENT. TEN DAYS WENT BY AND I CALLED TO CHECK THE PROGRESS AND I WAS TOLD THE ITEMS WERE UNAVAILABLE UNTIL THE END OF DECEMBER. CURRENTLY I FEEL LIKE I AM UNABLE TO DRIVE MY VEHICLE BECAUSE OF THE DANGER IT POSES TO ME AND ANY OF MY PASSENGERS. AND IT LOOKS LIKE I WONT'T BE ABLE TO DRIVE AGAIN FOR SEVERAL WEEKS.

TAKATA RECALL. DEALER HAS NOT YET HAD REPLACEMENT AIRBAGS.

BRAKE PEDAL IS SOFT, AND TAKES LONGER TO STOP. HAD VEHICLE CHECKED - ALL BRAKE SYSTEMS FUNCTION CORRECTLY EXCEPT FOR ANTI-LOCK BRAKES-MODULATOR VALVE. SERVICE CENTER QUOTED $2282 TO REPLACE THE ASSEMBLY (# BE5Z2C215A). THE HIGH COST IS FOR 2010-2012 MODEL YEARS ONLY. THE COST DROPS SIGNIFICANTLY FOR THE 2014 FUSION. THE HIGH COST OF THIS SAFETY RELATED REPAIR, MAKES ESSENTIAL REPAIR UNAFFORDABLE. NHTSA OUGHT TO FORCE RELEASE OF AN AFFORDABLE PART, BASED ON SAFETY.

I WAS BACKING OUT OF MY GARAGE AND AS I TRIED TO TURN THE STEERING WHEEL TO FOLLOW THE CURVED DRIVEWAY, IT WAS IMPOSSIBLE TO TURN IT RESULTING IN ME BACKING INTO THE YARD AND BARELY MISSING A TREE BEFORE I COULD GET THE VEHICLE STOPPED. IF I HAD BEEN TRAVELLING ON THE HIGHWAY WHEN THE FAILURE OCCURRED, IT WOULD SURELY HAVE RESULTED IN A HORRIBLE ACCIDENT. FOR THE POWER STEERING TO SUDDENLY FAIL WHILE DRIVING IN TRAFFIC IS A SERIOUS SAFETY ISSUE AND FORD SHOULD RECALL THESE VEHICLES IMMEDIATELY!

TAKATA RECALL. I RECEIVED A FORM REGARDING THE AIRBAG SETTLEMENT. MY CONCERN IS THAT I AM DRIVING A CAR AROUND WITH A POTENTIALLY DEFECTIVE OR DANGEROUS AIRBAG AND FORD HAS NOT RECALLED MY VEHICLE YET. I WOULD LIKE SOMEONE TO ASSURE ME THAT MY AUTO SAFETY SYSTEM IS NOT GOING TO ENDANGER ME.

"TAKATA RECALL" IT'S BEEN ALMOST TWO YEARS SINCE THE RECALL AND I'VE MADE TWO APPOINTMENTS WITH FORD TO FIX IT. THEY CLAIM TO NOT HAVE THE PARTS.

TAKATA RECALL - STILL HAVE NOT RECEIVED REPLACEMENT AIRBAG.

WAS DRIVING AROUND 35 MPH AND HEARD A CLUNK. A FEW SECONDS LATER AND ANOTHER CLUNK. THEN HEARD A GRINDING NOISE AND THE LOSS OF TRACTION LIGHT CAME ON, SO I PUT MY FOOT ON THE BRAKE, AT WHICH POINT IT BECAME CLEAR THAT THE GRINDING NOISE WAS FROM ABS ENGAGING. SLOWED DOWN TO UNDER 25, AND IT STOPPED THESE ISSUES. SPED UP TO ABOVE 30, AND THE PROBLEMS REOCCURRED. AS THESE THINGS HAPPENED, IT BECAME HARDER TO STEER. CAR SYSTEM WAS MALFUNCTIONING IN SOME WAY TO THINK I WAS LOSING TRACTION AND THAT ABS NEED TO BE ENGAGED. THERE WAS NO REASON FOR ANY OF THIS AS I WAS TRAVELING STRAIGHT ON A DRY (SUNNY, NO RAIN), STRAIGHT ROAD. EVENTUALLY THE SERVICE ADVANCETRAC LIGHT CAME ON AS WELL. WAS ABLE TO FIND A PLACE TO PULL OVER BY KEEPING THE CAR UNDER 25 MPH (ANY SPEED ABOVE THAT SEEMED TO RE-ENGAGE THE ISSUE). EVEN AT LOW SPEEDS, LOSS OF TRACTION LIGHT AND SERVICE ADVANCETRAC INDICATOR REMAINED ON. THIS ISSUE IS DANGEROUS AS IT MAKES THE CAR HARDER TO STEER AND CONTROL. I WAS LUCKY TO BE ON A STRAIGHT ROAD WITH NO OTHER TRAFFIC.

IN 2017, MY PASSENGER SEAT WARMER QUIT WORKING AND IN 2018, MY DRIVERS SIDE SEAT WARMER STOPPED WORKING. BOTH ACT THE SAME. WHEN THE SWITCH IS PRESSED TO ACTIVATE THE HEATER, THE LIGHT IS ON FOR ~3 SECONDS AND THEN IT GOES OFF. THE SEAT DOES NOT HEAT.

TL* THE CONTACT OWNS A 2012 FORD FUSION. MOMENTS AFTER EXITING THE VEHICLE AND SWITCHING THE GEAR SHIFTER TO THE PARK POSITION, THE ENGINE BEGAN TO REV VERY HIGH AND THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE DROVE FORWARD AND CRASHED INTO A TREE. THE VEHICLE WAS TAKEN TO RODEO FORD (13680 WEST TEST DR, GOODYEAR, AR) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,500.

2012 FORD FUSION HYBRID WAS RECALLED FOR AIRBAG. PARTS ARE STILL NOT AVAILABLE FOR MY VEHICLE AND SPECIFIC MODEL AND AN THERE IS NO AVAILABLE PARTS ETA. THE AMOUNT OF TIME MY CAR HAS BEEN UNDER RECALL WITH NO FIX AND IS NOT DRIVABLE PER THE RECALL IS EXCESSIVE AND HAS CAUSED MY FAMILY UNDUE HARDSHIP AND IS OVERLY BURDENSOME.