Page 21 of 51 · complaints 1,001–1,050 of 2,517

2012 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Air Bags
Filed Apr 6, 2019CA

TAKATA RECALL, WE HAVE YET TO HAVE OUR AIRBAGS FIXED AND I THINK IT HAS BEEN OVER 2 YEARS.

Air BagsCrash1 injured
Filed Apr 4, 2019135,000 milesIL

I HAD AN ACCIDENT WITH MY CAR.IT WAS BASICALLY A T BONE ACCIDENT TO A LARGE SUV . IT WAS A REALLY BAD ACCIDENT BUT SURPRISED THAT THE AIR BAGS DIDN'T DEPLOY. I ENDED UP GOING TO THE EMERGENCY AND WAS TOLD THAT I HAVE MUSCLE INFLAMMATION . I ALSO HIT THE BOTTOM OF MY RIGHT LEG AND HAVE MULTIPLE BRUISES. I WAS WEARING SEATBELT THAT HELPED ME BUT NO AIRBAG WAS ACTIVATED.

Electrical System
Filed Apr 2, 2019104,000 milesDE

I WAS DRIVING MY 2012 FORD FUSION TO WORK ONE DAY WHEN SUDDENLY I GOT AN ALERT READING "SERVICE POWER STEERING NOW" AND WAS NO LONGER ABLE TO USE MY POWER STEERING WHICH MADE TURNING EXTREMELY DIFFICULT. I WAS ON A HIGHWAY AND HAD TO PULL OVER AND PARK IN THE CLOSEST FUEL STATION.

Steering
Filed Apr 2, 201989,000 milesFL

WHILE DRIVING DOWN THE HIGHWAY LAST NIGHT AN ALARM WENT OFF ON MY DASH READING: "SERVICE POWER STEERING NOW" SECONDS LATER A SECOND WARNING DINGED EXPLAINING TO "SERVICE ADVANCE TRAC". AS WELL A PICTURE LIT UP ON THE DASH REPRESENTING "ADVANCETRAC" SERVICE. MY CAR STARTED TO VEER RIGHT WHILE I WAS HOLDING THE STEERING WHEEL. I TRIED STRAIGHTENING BACK TO AVOID HITTING THE CARS NEXT TO ME BUT THE STEERING WHEEL WAS WAY OFF TRACK, NOT ALIGNED WITH MY TIRES. THIS HAS NEVER HAPPENED BEFORE SO I AM VERY CONCERNED. ONCE I WAS ABLE TO GET HOME SAFELY I LOOKED UP THE ISSUE & THERES A RECALL FOR SOME OF MY EXACT CAR MODELS. I CHECKED MY TIRES, RESET MY BATTERY TURNED THE WHEEL BUT NO CHANGE AND MY CAR IS STILL IN GOOD CONDITION. THE AIR BAG SIGN IS ON NOW & HAS NOT WENT OFF. I HAVE HAD ANOTHER RECALL FAILURE IN THE PAST THAT STARTED WHILE DRIVING IN THE MIDDLE OF TRAFFIC. I JUST HOPE I DONT DIE DURING THE NEXT SYSTEM FAILURE.

Steering
Filed Apr 1, 2019MA

THE STEERING WHEEL IS HARD TO DRIVE AND "STEERING POWER SYSTEM" ON DASHBOARD.

Steering
Filed Apr 1, 2019NC

I WAS DRIVING TO WORK WHEN A LIGHT POPPED UP SAYING "SERVICE STEERING". IT WAS FINE UNTIL I TURNED OFF THE CAR AND THEN STARTED IT LATER, WHEN IT WOULDN'T TURN WITHOUT EXCESSIVE FORCE.

Steering
Filed Apr 1, 20195 milesMA

I WAS DRIVING 25 MPH AND THE STEERING WHEEL GOT HARD TO TURN NOW IS TOO HARD TO TURNED

Structure › Body
Filed Mar 29, 201957,882 milesWA

DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE. WHEN INSIDE THE VEHICLE THE DOOR HANDLE FEELS LOOSE AND MOVES FREELY WHEN PULLING BUT THE DOOR WILL NOT OPEN. YOU CAN OPEN THE DOOR FROM THE OUTSIDE.

Air Bags
Filed Mar 29, 2019VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JERRY'S LEESBURG FORD (LOCATED AT 847 E MARKET ST, LEESBURG, VA 20176, (703) 777-0000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

Steering
Filed Mar 28, 201990,000 milesFL

I TOOK THE CAR TO THE DEALERSHIP BECAUSE SUDDENLY THE POWER STEERING WENT OUT WHEN I HAD A FLAT TIRE. THEY SENT ME AN ESTIMATE AND I DID NOT AGREE TO A $135 DIAGNOSTIC FEE WHEN THERE WAS A RECALL ON THIS SPECIFICALLY. I TOOK THE CAR BACK, THEY KEPT MY WHEEL AND STATED THAT THEY DID THE RECALL WORK ON BOTH THE AIRBAG AND THE STEERING, BUT NEITHER WAS PERFORMED. NOW I'M LEFT WITHOUT A WHEEL AND STILL RIDING ON A DO NUT AND STILL NO POWER STEERING. THIS IS COGGIN FORD, ATLANTIC BLVD JAX, FL

Suspension
Filed Mar 28, 201958,546 milesNH

WHEN I WAS DECELERATING THE CAR WOULD VIBRATE. ONLY HAPPENED IN TOWN, NOT ON HIGHWAY. I WAS TOLD I HAD TO REPLACE THE DRIVESHAFT AND LEFT SPRING, WHICH WAS BROKEN!

Steering
Filed Mar 27, 201970,000 milesNJ

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO DRIVE OUT OF THE PARKING LOT, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN PARAMUS (375 NJ-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FORD MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Air Bags
Filed Mar 23, 201937,000 milesKS

TAKATA RECALL: RECEIVED NOTICE FOR MY VEHICLE, CONTACTED SERVICE DEPARTMENT AT OLATHE FORD (KANSAS). WAS INFORMED THAT PARTS WERE UNAVAILABLE AND THAT THEY WOULD BE UNABLE TO ORDER THEM FOR 'MONTHS'.

Electrical System
Filed Mar 23, 20192 milesFL

I WAS GOING 55 MILES AN HOUR ON BUSY STREET IN FLORIDA, ALL OF SUDDEN CAR WAS GETTING NO GAS, HAD TO PULL OVER, SHUT OFF CAR AND RESTART, THIS HAS HAPPENED TWICE, VERY SPURATIC, VERY DANGEROUS, HAD IT TOWED TO EXECUTIVE AUTO, THEY COULD NOT FIND ANYTHING, AND COULD NOT GET IT TO FAIL AGAIN. DO NOT TRUST IT

Steering
Filed Mar 22, 2019130,000 milesMA

DRIVING WHEN ALL OF A SUDDEN I COULD NOT STEER MY CAR. POWER STEERING ASSIST FAULT MESSAGE.

Air Bags
Filed Mar 21, 2019IL

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERALD FORD (208 HANSEN BLVD, NORTH AURORA, IL 60542, (630) 401-8097) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 19, 2019VA

TAKATA RECALL - FORD IS LIMITING THE NUMBER OF AIRBAGS BEING SENT TO THE DEALERSHIP HERE IN ROANOKE VA TO 6 PER WEEK. THIS WILL MAKE IT SOME 10 TO 12 WEEKS BEFORE MY CAR IS REPAIRED. ADDITIONALLY, I HAVE ASKED A NUMBER OF TIMES HERE AND AT THE FORD DEALERSHIP IN MANASSAS VA IF MY VEHICLE WAS INVOLVED IN THIS PROBLEM, AND WAS ALWAYS TOLD NO. WHY WAS FORD ALLOWED TO HOLD BACK ON THIS PROBLEM FOR SO LONG? WAS THERE A COVERUP BY FORD OF THE PROBLEM?

Steering
Filed Mar 19, 201990,000 milesKY

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO PAUL MILLER FORD (LOCATED AT 975 E NEW CIRCLE RD, LEXINGTON, KY 40505, (888) 776-0844) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Air Bags
Filed Mar 18, 2019MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. BILL MARSH FORD GAYLORD (1928 S OTSEGO AVE, GAYLORD, MI 49735) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 15, 2019OH

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434) WHO STATED THAT FORD HAD NOT PROVIDED PARTS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 15, 2019OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAIRWAY FORD (366 W MAIN ST, CANFIELD, OH 44406, (330)-533-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power TrainCrash
Filed Mar 15, 2019141,000 milesVA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY AND CRASHED INTO ANOTHER PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

Electronic Stability Control (esc)
Filed Mar 13, 201990,000 milesFL

VEHICLE WAS STATIONARY WHEN POWER STEERING WENT OUT AND ADVANCE TRAC. DEALERSHIP FAILS TO ACKNOWLEDGE WHY THEY ADVISE A NEW POWER STEERING RACK AND NEW CONTROL ARMS. WAS TOLD CONTROL ARMS ARE SEIZING UP PUTTING TOO MUCH STRESS ON THE POWER STEERING AND SHORTENING IT OUT. WHY NOT PERFORM THE RECALL WORK FIRST TO SEE IF IT FIXES IT RATHER THAN PROPOSE ALMOST $4,000 WORTH OF REPAIRS? THE RECALL I'M REFERRING TO IS 15V340 AND 15S18

Air Bags
Filed Mar 13, 201968,000 milesKY

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE STEERING WHEEL SEIZED AND WOULD NOT MOVE. WHEN THE CONTACT'S SON BROUGHT THE VEHICLE HOME FROM COLLEGE, THE STEERING WHEEL WAS FINE. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL SEIZED AGAIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). ALSO, THE POWER STEERING WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GILLIE HYDE FORD (610 HAPPY VALLEY RD, GLASGOW, KY 42141) WHERE THE MECHANICS ONLY REPAIRED THE AIR BAG AND WERE WAITING FOR THE CONTACT TO GIVE PERMISSION TO SERVICE THE STEERING WHEEL. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY STEERING RECALLS. THE CONTACT WAS HOLDING OFF ON THE STEERING REPAIR UNTIL A RECALL WAS ISSUED; HOWEVER, THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE/PROBLEM ON MONDAY, 4/1/19. THEY SAID THIS VEHICLE WAS NOT COVERED UNDER THE RECALL. THEY REFUSED TO PROVIDE ANY ASSISTANCE WITH CHECKING THE VEHICLE OR MAKING REPAIRS. THE FAILURE MILEAGE WAS 87,000. *TT*JB

Electronic Stability Control (esc)
Filed Mar 13, 2019131,070 milesWA

ON MARCH 11, 2019 AS I WAS DRIVING ON THE HIGHWAY, THE STEERING WHEEL LOCKED UP AND WITH ALL MY STRENGTH WAS BARELY ABLE TO NAVIGATE MY 2012 FORD FUSION SAFELY TO MY HOME. DURING THIS INCIDENT I HAD THE 'SERVICE POWER STEERING NOW' INDICATION ON THE IPC (INSTRUMENT PANEL CLUSTER) AS WELL AND AN ADVANTRAC (FORD'S TRACTION CONTROL SYSTEM) LIGHT. THE FOLLOWING DAY I CALLED AND ASKED THE FORD SERVICE ADVISOR IF THERE HAD BEEN A RECALL IN THE PAST FOR POWER STEERING ISSUES ON THIS MODEL. HE SAID NO BUT FOR ME TO TAKE THE CAR IN FOR A DIAGNOSTIC CHECK. I HAD MY CAR TOWED TO CORWIN FORD ON MARCH 12 FOR A CHECK-UP. ON SUCH DATE I GET A CALL FROM CORWIN FORD NOTING THEY WOULD NEED TO REPLACE EPAS AND FRONT SUSPENSION FRONT AND REAR LOWER CONTROL ARMS FOR $3,420. AND ONCE AGAIN, THE SERVICE ADVISOR STATED THAT THERE HAD NEVER BEEN A RECALL FOR THIS ISSUE. I CAN'T AFFORD TO FIX THIS ISSUE AND WILL BE HAVING MY CAR TOWED BACK TO MY HOUSE TOMORROW. I PAID FORD $144 TODAY FOR THE SERVICE CHECK.

Steering
Filed Mar 12, 2019113,750 milesTN

A COUPLE WEEKS AGO I STARTED MY VEHICHE TO LEAVE WORK. WHEN TRYNG TO STEER THE CAR, I NOTICED IT VERY DIFFICULT TO TURN. I NOTICED THEN ON THE DASH BOARD A POWER STEERING ASSIST FAULT. I WAS ABLE TO DRIVE CAR HOME AND LEFT IT PARKED UNTIL SOME INVESTIGATION ONLINE TO AS WHAT THE PROBLEM WAS. I PULLED UP A REPORT FROM FORD MOTOR CO. THAT THER WAS A SAFETY RECALL 15S18 FOR CERTAIN MODELS AND MODEL YEARS. FORD FUSION 2011-2012 WAS ON THE LIST WITH BUILD DATES SEPT. 7, 2010-FEB. 28, 2012. I CALLED THE FORD CUSTOMER SERVICE NUMBER 1-866-436-7332 TO CONFIRM THERE WAS A SAFETY RECALL FOR THE POWER STEERING AS WELL AS THE PASSAHGER AIRBAG MODULE. THE GENTELMAN TOLD ME AFTER I GAVE HIM MY VIN NUMBER THAT THE TWO SAFETY RECALLS WERE WITHIN MY VIN NUMBER. I THEN PROCEEDED TO SCHEDULE MAINTENANCE ON BOTH SAFETY DEFECTS ON MY CAR SET FOR 3/8/19. LATER IN THE DAY, THE SERVICE DEPT. NOTIFIED ME THAT THE STEERING FAILURE WAS NOT UNDER THE RECALL BECAUSE OF THE BUILD DATE OF THE VEHICHLE. I CALLED FORD BACK ON 3/12/19 FOR ANOTHER VERIFICATION OF THE EFFECT THAT THE POWER STEERING WAS NOT COVERED UNDER RECALL, EVEN THOUGH CAR YEAR AND MILEAGE WAS WITHIN EXTENDED COVERAGE OF A SAFETY RECALL. THEY TOLD ME AGAIN THAT THE STEERING FAILURE WAS NOT UNDER RECALL DUE TO BUILD DATE AND THERE WAS NOTHING ELSE THEY COULD DO. THEY RECOMMENDED I CONTACT NHTSA.GOV TO REPORT THIS ISSUE. DUE TO THE FACT THAT THE POWER STEERING FAILURE WAS A SAFETY RECALL IN PREVIOUS 2011-2012 FORD FUSIONS DOES NOT HELP EXPLAI

Air Bags
Filed Mar 12, 2019VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) INDICATED THAT THE PART MAY BECOME AVAILABLE WITHIN WEEKS OR MONTHS. THE DEALER MADE NO MENTION OF A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Mar 12, 201934,661 milesIL

POWER STEERING WENT OUT FOLLOWING A FLAT TIRE.

Unknown or Other
Filed Mar 9, 2019152,000 milesWV

WHEN MOVING, A STRONG BLOW AND VIBRATION OCCURS IN THE CAR AS A RESULT OF CHANGING THE CHANGES IN THE LIME

Steering
Filed Mar 8, 201978,000 milesAL

THE ELECTRIC STEERING UNIT FAILED AS DESCRIBED IN A RECALL FOR OTHER FORD FUSION VEHICLES, BUT MINE SPECIFICALLY WAS NOT COVERED UNDER RECALL.

Power Train
Filed Mar 8, 201990,000 milesFL

THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS PULLING INTO MY DRIVEWAY. SO I DROVE ABOUT .01MILE TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. THE DEALERSHIP QUOTED ME $1809 TO FIX THE STEERING RACK. THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1213.23

Steering
Filed Mar 6, 201965,000 milesOH

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WAS MALFUNCTIONING. THE FAILURE OCCURRED TWICE. AFTER THE FIRST FAILURE, KERRY FORD (155 W KEMPER RD, CINCINNATI, OH 45246, (513) 671-6400) REPROGRAMMED-THE ELECTRIC POWER STEERING, BUT THE FAILURE RECURRED. AFTER THE SECOND FAILURE, AN UNKNOWN DEALER STATED THAT THE FIRST DEALER MIGHT NOT HAVE REPAIRED THE FAILURE CORRECTLY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFEREED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.

Service Brakes
Filed Mar 6, 201974,736 milesFL

I WAS DRIVING THE VEHICLE ON A CITY STREET WHEN THE BREAK ABS LIGHT CAME ON. TOOK IT TO THE FORD DEALERSHIP AND THEY INFORMED ME THAT THE HYDRAULIC CONTROL AND THE ELECTRIC CONTROL WHERE IN NEED OF REPAIR AT A TOTAL OF $2749. THIS IS A WEIRD ISSUE THAT SEEMS LIKE IT SHOULD BE RECALLED. THE CAR WAS WORKING PERFECTLY AND I HAVE GOTTEN ALL THE TUNE UPS AND KEPT THE CAR UP.

Unknown or Other
Filed Mar 6, 201988,000 milesTX

THE DRIVER INSIDE DOOR HANDLE WILL NOT OPEN DOOR. I SEE THERE HAVE BEEN RECALLS FOR MODELS BEFORE AND AFTER 2012 FOR THIS PROBLEM. I AM 70 YRS OLD AND CANNOT REPAIR THIS MYSELFLF NOT HAVE FUNDS TO HAVE REPAIR. IS THERE A RECALL FOR THIS MODEL AND PROBLEM

Power Train
Filed Mar 4, 2019149,000 milesNC

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING IN FIRST AND SECOND GEARS, THE VEHICLE VIOLENTLY HESITATED AND VIBRATED. THE VEHICLE WAS TAKEN TO PARKWAY FORD NORTH (3150 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105, (877) 836-4271) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED TWICE DUE TO THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 149,000.

Latches/Locks/Linkages › Trunk Lid › Lock
Filed Mar 1, 2019114,458 milesFL

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE TRUNK OPENED AND THE TRUNK WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,458.

Steering
Filed Feb 27, 201967,000 milesIL

VEHICLE WAS IN MOTION TURNING INTO DRIVEWAY WHEN THE POWER STEERING ASSIST FAULT CODE COME ON DASH. TURNED VEHICLE OFF DID IT AGAIN. RESTARTED SECOND TIME AND CODE WENT OFF. WAS PREVIOUSLY FIXED UNDER RECALL IN 2015

Steering
Filed Feb 25, 2019112,000 milesDC

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE POWER STEERING SEIZED, BUT THE CONTACT WAS ABLE TO SAFELY PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOUSE. KOONS FORD SILVER SPRING (3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.

Unknown or Other
Filed Feb 22, 201988,065 milesWV

TAKATA RECALL TRANMISSION SOMETIMES DOES NOT SHIFT CORRECTLY

Air Bags
Filed Feb 22, 2019TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARIS FORD (2020 NE LOOP 286, PARIS, TX 75460, (903) 784-2566) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Feb 21, 201979,000 milesWV

ON MULTIPLE OCCASIONS I GO OUT TO START MY CAR IN THE MORNINGS & I SEE A WARNING ON MY DASHBOARD STATING POWERSTEERING FAULT. WHEN I ATTEMPTED TO BACK OUT OF MY DRIVEWAY I AM UNABLE TO TO TURN THE STEERING WHEEL. I PULL BACK INTO THE DRIVEWAY SO THAT IM NOT BLOCKING THE ROAD. I CUT THE CAR OFF WAIT A MINUTE AND RESTART AND IT STARTS WORKING AGAIN. I SAW THAT THERE'S A RECALL FOR THE POWERSTEERING. I CONTACTED THE LOCAL DEALERSHIP SETUP AN APPOINTMENT. TOOK THE CAR IN & TOLD ME THEY COULD NOT FIX IT BECAUSE IT DIDN'T SHOW THE CODE DURING THE DIAGNOSTIC. THEY THEN TOLD ME THAT NEXT TIME IT HAPPENED TO NOT SHUT OFF THE CAR AND BRING IT IN OR TAKE A PICTURE. I DON'T KNOW HOW I CAN BRING IT IF I CAN'T DRIVE IT AND A TOW TRUCK ISN'T GOING TO PUT A RUNNING CAR ON THE BACK OF THEIR TRUCK. I DON'T UNDERSTAND IF I COME TO YOU WITH A PROBLEM THAT FALLS INTO A RECALL WHY NOT JUST GO AHEAD & REPLACE IT? I DON'T WANT TO BE IN THE CAR WITH MY KIDS DRIVING AND THIS HAPPENS & I CRASH. LORD FORBIDS IF ANYTHING HAPPENS TO ANY OF US NOR ANYONE ELSE WHEN THIS HAPPENS.

Structure › Body
Filed Feb 21, 2019102,000 milesTX

DRIVERS SIDE DOOR HANDLE DOESN'T WORK. DOOR CAN NOT BE LOCKED. THERE IS A SAFETY RECALL ON THE 2013/2014 FUSION FOR A SIMILAR ISSUE.

Steering › Rack and Pinion
Filed Feb 20, 2019110,000 milesCA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO BOB WONDRIES FORD (400 S ATLANTIC BLVD, ALHAMBRA, CA 91801, (626) 380-9079) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Steering
Filed Feb 17, 2019CA

I HAVE A 2012 FORD FUSION ELECTRIC POWER STEERING WENT OUT ON ME WHILE DRIVING IT ON 2-14-2019 ON THE 99 FREEWAY IN SACRAMENTO CA HAD TO HAVE IT TOW WENT GOT ON COMPUTER BECAUSE ITS A SAFETY PROBLEM AND THERE WAS A RECALL ON THE CAR CALL FORD AND THEY SAID THERE NO RECALL FOR THAT CAR ONLY AIR BAGS I NEED TO NO WHAT I CAN DO ME AND MY KIDS COULD HAVE CRASH

Air Bags
Filed Feb 15, 2019FL

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAM GALLOWAY FORD LINCOLN (1800 BOY SCOUT DR, FORT MYERS, FL 33907, (888) 807-0288) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Feb 14, 2019130,000 milesNE

MY 2012 FORD FUSION V6 3.5 HAS A STEERING PROBLEM, STARTED THE CAR PU IT IN GEAR AND STARTED TO DRIVE AND HAD A HARD TIME STEERING . THE DASH HAD A FLASHING MESSAGE SERVICE POWER STEERING AND SENATRAC NEEDS SERVICED FORD DOESN'T HAVE THIS UNDER THE RECALL BECAUSE OF THE MOTOR ,HOWS IS THIS POSSIBLE IF YOU HAVE A STEERING PART THAT HAS A DEFECT DOESN'T MEAN THE MOTOR OR DATE IT WAS MANUFATCURED HAS ANY THING TO DO WITH FAULTY DESIGN FORD AND THE GOVERMENT NEED'S TO STEP UP AND ADDRESS THE ISSUE, IT COULD OF HAPPENED WHILE DRIVING AND CAUSED AN ACCIDENT OR EVEN A FATALITY IF NOT ADDRESSED, JUST BECAUSE OF NO INJURIES OR FATALITIES DOESN'T MEAN IT CAN'T HAPPEN. I SEEN ALOT OF COMPLAINTS TO THIS PROBLEM WHY CAN'T A PERSON HAVE A SAFE VEHICLE LET'S GET THE ISSUE FIXED!!!!!!

Steering
Filed Feb 13, 2019160,000 milesMA

I FOUND OUT AFTER MY STEERING RANDOMLY STOPPED WORKING THAT THERE WAS A SAFETY RECALL. I'VE HAD THE CAR FOR ABOUT 3 YEARS NOW AND FORD IS REFUSING TO FIX IT. THEY SAID SINCE IT IS OVER 150K MILES THAT THEY DONT HAVE TO. THEY NEVER EVEN NOTIFIED ME ABOUT THE RECALL OR IT WOULD HAVE BEEN FIXED ALREADY. THE CAR WAS BEING DRIVEN THE THE POWER STEERING SHUT OFF. NOW I CANT DRIVE THE CAR AT ALL AND SHOULDNT HAVE TO PAY TO FIX IT. I CALLED CUSTOMER SERVICE AND THE DEALERSHIP WOULDNT HELP ME .

Structure › Body
Filed Feb 13, 201970,000 milesNY

I WAS PARKED. I WAS SITTING IN THE DRIVER'S SEAT TRYING TO GET OUT OF THE DRIVER'S SIDE DOOR. I PULLED ON HANDLE AND SOMETHING INSIDE THE DOOR BROKE. I COULD PULL THE HANDLE BUT THE DOOR WOULD NOT OPEN. I COULD NOT OPEN THE WINDOW BECAUSE THE WINDOW WAS FROZEN SHUT. IT WAS QUITE TERRIFYING THINKING I WOULD BE STUCK IN THE COLD. THEN I REALIZED I COULD EXIT THROUGH ANOTHER DOOR BUT I HAD TO CRAWL INTO THE PASSENGER SEAT FROM THE DRIVER'S SEAT. IF THIS HAD BEEN AN EMERGENCY SITUATION, I DON'T THINK IT WOULD BE SAFE FOR THE DOOR TO LOCK SHUT LIKE THAT. SINCE THEN, I HAVE NOT BEEN ABLE TO OPEN THE DRIVER'S SIDE DOOR FROM THE INSIDE, AND IF I CAN'T OPEN THE WINDOW IN FREEZING WEATHER TO REACH OUTSIDE (FROM INSIDE) THE CAR TO OPEN IT, I HAVE TO CRAWL TO PASSENGER'S SEAT TO GET OUT.

Steering
Filed Feb 13, 201963,650 milesIN

I WAS DRIVING TO SCHOOL AND SUDDENLY GOT A MESSAGE ON THE DASHBOARD THAT READ 'SERVICE POWER STEERING NOW.' I LOOKED IT UP TO FIND OUT THAT IT IS A VERY COMMON PROBLEM IN A LOT OF FORD FUSIONS. MINE IS A 2012 WITH 63K MILES AND VERY WELL TAKEN CARE OF. I WOULD LIKE AND HOPE FOR THERE TO BE A RECALL ON THIS SO I CAN GET IT FIXED INSTEAD OF PAYING FORD ALL THAT MONEY.

Air Bags
Filed Feb 12, 2019GA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM TIDWELL FORD (2205 BARRETT LAKES BOULEVARD, KENNESAW, GA 30144, (770) 427-5531) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →