Page 20 of 51 · complaints 951–1,000 of 2,517

2012 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Jun 6, 2019125,000 milesMD

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE, BUT THERE WAS NO POWER STEERING ABILITY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED PLAZA FORD (1701 BELAIR RD, BEL AIR, MD 21014, (410) 838-3100) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2015 PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Steering
Filed Jun 6, 2019106,000 milesTX

NOTE: MILEAGE ON VEHICLE APPROXIMATELY 106,000 MILES. CAR REGULARLY SERVICED AND WELL MAINTAINED. WENT TO THE STORE IN THE VEHICLE. UPON GETTING BACK IN THE VEHICLE IT DID NOT WANT TO TURN ON. AFTER A WHILE THE VEHICLE DID TURN ON AND AS I WAS PUTTING THE VEHICLE IN REVERSE WHILE IN THE PARKING LOT, AND A BUNCH OF ERROR MALFUNCTION MESSAGES/CODES APPEARED ON THE DASH UPON DRIVING. THE STEERING WHEEL BECAME HARD TO/ WOULD NOT TURN UPON DRIVING. I WAS ABLE TO MOVE THE VEHICLE OUT OF HARMS WAY. THIS IS A MAJOR SAFETY ISSUE AND COULD QUITE POSSIBLY HARM/KILL LIVES. THIS VEHICLE HAS HAS NO SERVICE ISSUES AND I HAD NO WARNING.

Unknown or Other
Filed Jun 3, 201961,228 milesNH

I HAD A LEAK UNDER THE FRONT OF THE CAR, STAINING MY DRIVEWAY. EVEN AFTER HAVING THE PTU REPLACED, I STILL HAD A LEAK. I ONLY REALIZED IT WAS LEAKING WHEN I HAD TO PARK IN A DIFFERENT LOCATION IN MY DRIVEWAY. I BROUGHT IT TO ANOTHER GARAGE. FOUND OUT THAT THE TRANSMISSION TUBE WERE RUSTED, THUS LEAKING TRANSMISSION FLUID. THE GARAGE REPLACED THE TRANSMISSION TUBES, AND REPLACED ALL THE FLUID.

Steering
Filed May 31, 2019PA

POWER STEERING MAKES A SCRAPING NOISE WHEN YOU TURN THE STEERING WHEEL. SOMETIMES IT GETS HARDER TO TURN AND THERE ARE NOISES ASSOCIATED WITH IT. IT HAS HAPPENED TO ME WHILE STATIONARY AND WHILE DRIVING WHEN TURNING. I AM AFRAID THAT POWER STEERING WILL FAIL ON THAT CAR LEAVING ME ON THE SIDE OF THE ROAD OR EVEN PUT ME AT RISK FOR AN ACCIDENT.

Air Bags
Filed May 31, 2019WI

TAKATA RECALL - FORD DEALERSHIP HAS FAILED TO FIX THIS CARS AIRBAG. I'VE MADE NUMEROUS APPTS THAT HAVE EITHER BEEN CANCELLED OR FORGOTTEN BY THE DEALERSHIP DUE TO UNAVAILABLE PARTS, OR HUMAN ERROR. IVE BEEN TOLD THE PARTS WERE ON ORDER, THE PARTS WERE UNAVAILABLE, THERE WERE FAR TOO MANY RECALLS AND THE DEALERSHIP COULDNT MERT THE DEMAND, AND ALSO COMPLETELY FORGOTTEN ALTOGETHER! DEALERSHIP WAS SUPPOSED TO CALL US TO FIX THIS AFTER FAILED APPOINTMENTS AND NEVER FOLLOWED THROUGH. MY CAR WAS JUST UPDATED WITH A $300 VALUE LOSS BECAUSE OF IT. THIS CAR IS COMPLETELY PAID OFF.

Air Bags
Filed May 29, 201973 milesNY

NO

Steering
Filed May 29, 2019160,000 milesNY

WHEN I STARTED MY 2012 FORD FUSION AS NORMAL, THE POWER STEERING DIDN'T WORK AND THE WARNING LIGHTS "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" APPEARED ON MY DASH BOARD. I HAVE HAD THE RECALL WORK DONE PREVIOUSLY BUT APPARENTLY THE PROBLEM WAS NOT PROPERLY ADDRESSED AS I HAVE THE SAME ISSUE OCCURRING. IS THERE ANY RECOURSE FOR OWNERS OF THIS VEHICLE OTHER THAN PAYING RIDICULOUS MONEY TO REPAIR IT MYSELF, EVEN THOUGH THIS IS CLEARLY A MANUFACTURING ERROR?!?

Steering
Filed May 29, 201995,000 milesNJ

THE "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING" WARNINGS SHOWED UP WHILE DRIVING DOWN THE INTERSTATE BUT WAS ABLE TO MAINTAIN CONTROL. AFTER TURNING OFF THE CAR AND TURNING IT BACK ON, THE POWER STEERING WARNING CHANGED TO "SERVICE POWER STEERING NOW" AND THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN TO A FORD DEALER AND SERVICED UNDER THE RECALL 15V340000. TWO WEEKS LATER, WHILE DRIVING DOWN THE SAME INTERSTATE HIGHWAY, THE TWO SERVICE WARNINGS SHOWED UP AGAIN. LIKE THE FIRST TIME, AFTER TURNING THE CAR OFF AND ON, THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN BACK TO THE DEALER FOR SERVICING BUT THIS TIME THE CAR'S COMPUTER APPARENTLY PRODUCED CODES OUTSIDE OF THE REALM OF THE RECALL WHILE STILL AFFECTING THE SAME SYSTEM. THE REPAIR COST FOR THE SECOND VISIT WAS ABOUT $1,500. CAR MILEAGE IS ONLY 95000.

Air BagsCrash
Filed May 29, 201960,000 milesGA

HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS

Fuel/Propulsion System
Filed May 28, 201962,000 milesGA

CAR WILL STALL OUT AND GETS NO POWER PERIODICALLY. SOMETIMES THIS HAPPENS IN HEAVY TRAFFIC, ON INTERSTATE, ETC. EXTREMELY DANGEROUS SITUATION AND SEVERAL PEOPLE HAVE HAD SIMILAR PROBLEM WITH THIS CAR. WILL NOT SHOW A CODE WHEN TAKEN TO REPAIR SHOP. HAVE ALREADY HAD THROTTLE BODY REPLACED, FRONT O2 SENSOR. CAR ONLY HAS 62,000 MILES ON IT.

Steering
Filed May 24, 2019FL

THE POWER STEERING ASSIST ERROR MESSAGE DISPLAYED UPON STARTING MY CAR. THE NEXT DAY THE SERVICE ADVANCETRAC ERROR MESSAGE ALSO APPEARED. I DID NOT HAVE ANY PRIOR ISSUES WITH THE POWER STEERING. THE FORD DEALERSHIP STATED THAT MY PARTICULAR CAR WAS NOR UNDER RECALL, SINCE I HAVE A 3.5L MOTOR. THE ADVISES ME THAT A NEW EPAS GEAR WAS NEEDED AND THE REPAIR WAS ESTIMATED TO BE ABOUT $2000.

Service BrakesCrash
Filed May 23, 201999,000 milesMD

BRAKES BEGAN TO FEEL SPONGY. I HAD A SMALL ACCIDENT WHEN I COULD NOT BRAKE CAUSING DAMAGE TO ANOTHER'S CAR. REPLACED THE BRAKE PADS, HAD THE SYSTEM BLED BUT NOW I HAVE NO BRAKES. I HAVE NO BRAKE PEDAL AT ALL. REPLACED THE MASTER CYLINDER, FRONT CALIPE, BRAKE BOOSTER, AND BRAKE STILL HAVE NO BRAKE PRESSURE AT ALLL.

Steering
Filed May 23, 2019140,000 milesTX

AS I WAS DRIVING HOME FROM WORK MY STEERING WHEEL BECAME EXTREMELY HARD TO TURN CAUSING ME TO BARELY MISS RUNNING INTO THE BACK OF A 18 WHEELER. LUCKILY I WASN'T FAR FROM MY DAUGHTERS HOUSE. I MADE IT THERE BUT COULD NOT PARK. CAR HAD TO BE PUSHED STRAIGHT BACK INTO A SPOT. NOW THE STEERING WHEEL IS COMPLETELY LOCKED. CAR WILL START WILL MOVE STRAIGHT FORWARD OR BACK. CAN NOT TURN THE WHEEL AT ALL

Electronic Stability Control (esc)
Filed May 22, 2019AL

I WENT TO STIVERS FORD ABOUT THE AIR BAG BE TO THE END OF JANUARY AND THE BEGINNING OF FEBRUARY THE MECHANIC TOOK MY RECALL INFORMATION SAID THEY WOULD CALL ME AS SOON AS THE NEW BAGS GOT IN NEVER HEARD FROM THEM I CALLED EVERY MONTH ONLY TO BE TOLD NOTHING CAME IN YET SO I CALLED FORD CUSTOMERS SERVICE THEY HAD ME ON HOLD THE MECHANIC IN MONTGOMERY STATED THAT THERE WAS NO RECORD OF ME EVER BEING THERE. CUSTOMER SERVICE LEFT ME ON THE PHONE WITH THE MECHANIC TO MAKE AN APPOINTMENT SHE HUNG UP THE PHONE I GAVE THE MECHANIC MY FIRST AND LAST NAME THEN HE REPEATED BACK TO ME MY FIRST AND LAST NAME WITH MY ADDRESS KEEP IN MIND HE HAD ALL OF MY INFORMATION IN THE SYSTEM THE WHOLE TIME. SO I MADE AN APPOINTMENT FOR FRIDAY MAY 31 2019. THERE IS A FAULTY TIRE LIGHT ON THAT WON'T GO AWAY EVEN WHEN I HAD THE TIRE CHECKED THE CAR STOPPED IN THE MIDDLE OF THE INTERSECTION DURING THE GREEN LIGHT IN HEAVY TRAFFIC THE 🔧 LIGHT CAME ON WITH THE CHECK ENGINE LIGHT AND THE FLASHING FAULTY TIRE LIGHT . I PUT THE CAR IN PARK AND TURNED OFF THE ENGINE THEN RESTARTED THE CAR AND DROVE HOME I WAS VERY AFRAID BECAUSE THE CARS BEHIND ME WERE MOVING PRETTY FAST I WAS BLESSED TO NOT BE HIT FROM BEHIND. NEXT DAY DROVE THE CAR TO A REPAIR SHOP. EVERY THING WAS WORKING FINE THEY RAN A DIAGNOSIS SHOWING THE THROTTLE WAS STUCK AND WOULD NOT RESET SO IT IS STUCK.

Steering
Filed May 20, 2019100,000 milesNM

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE "POWER STEERING FAILURE" INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Steering
Filed May 20, 2019124,000 milesVA

I WAS DRIVING AS NORMAL, WENT TO PICK UP MY SIBLINGS TO GO SEE OUR DAD. A COUPLE MINUTES AFTER DRIVING FROM GETTING MY SIBLINGS, MY CAR MESSAGE CENTER SAID SERVICE POWER STEERING AND SERVICE ADVANCETRAC. I WAS ABLE TO MAKE IT TO MY DESTINATION WITHOUT ANY STEERING PROBLEMS. I TURNED MY CAR OFF WHEN I GOT TO MY DAD'S AND WHEN I TURNED IT BACK ON TO LEAVE THE STEERING WHEEL WAS LOCKED AND MY MESSAGE CENTER SAID TO SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC. 3 DAYS LATER I HAVE A LOW TIRE PRESSURE WARNING.

Steering1 injured
Filed May 17, 2019114,000 milesOH

POWER STEERING RECALL- MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. THIS WAS RECENTLY FIXED BY THE RECALL IN AUG 2017, AND IT WENT OUT AGAIN. HE NEARLY WAS HIT DUE TO THE CAR VEERING WHEN HE WAS DRIVING. THIS NEEDS ADDRESSED AND FIXED AGAIN!! HE CANNOT AFFORD TO PAY $1500+ TO GET THIS FIXED AGAIN!

Steering
Filed May 17, 2019125,000 milesIN

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE "SERVICE POWER STEERING NOW" MESSAGE APPEARED AND THE VEHICLE LOST POWER STEERING ABILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING SENSOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Air Bags
Filed May 16, 2019PA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed May 14, 201943,000 milesMI

WHILE IN MOTION ON A CITY STREET, THE ABS LIGHT, THE RED BRAKE LIGHT, AND THE TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. BRAKE PEDAL ENGAGEMENT REQUIRES MORE TRAVEL TO ENGAGE THE BRAKES. THE VEHICLE WAS TAKEN TO A LINCOLN DEALERSHIP FOR REPAIR. THE DEALER NOTED THAT THE ABS MODULE FAILED. AFTER A CLOSE INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD FAILED DUE TO BRAKE FLUID CONTAMINATION. THE ABS MODULE WAS REPLACED, BUT I'M CONCERNED MORE WITH THE APPARENT CAUSE, WHICH APPEARS TO BE THE DEGRADATION OF THE ABS HYDRAULIC CONTROL UNIT (HCU), WHERE THE ABS MODULE ATTACHES TO. THE ABS MODULE SHOULD HAVE ZERO FLUID CONTAMINATION. IT WOULD SEEM THAT THE REPLACEMENT ABS MODULE WILL FAIL FROM THE FLUID INGRESS CONTAMINATION AGAIN. PLEASE REVIEW ATTACHED PHOTOS AND RECEIPT. THANK YOU.

Steering
Filed May 13, 201978,000 milesOH

MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. WE CHECKED UNDER THE HOOD, AND THE PLUG FOR THE POWER STEERING IS MISSING. I'M SO GLAD HE OR ANYONE ELSE WASN'T INJURED.

Electronic Stability Control (esc)
Filed May 10, 2019110,000 milesTX

TAKATA RECALL AS OF TODAY MAY 10,2019 WE HAVE NOT RECIEVED ANY RECALL ORDER FOR AIR BAGS SYSTEM.ALSO OUR CAR IS LOOSING POWER WHILE DRIVING IT.TO A COMPLETE STALL. THIS IS BE ADDRESS WITH OUR MECHANIC, SEVERAL ATTEMPTS TO REPAIR.ISSUES CONTINUES

Air Bags
Filed May 10, 2019NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED THE FREEHOLH FORD DEALER (732-462-3131, 8570, 3572 U.S. 9, FREEHOLD, NJ 07728) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 8, 2019TX

STEERING WHEEL HAS BEEN RIGHT FOR A LITTLE MORE THAN A MONTH. DEALERSHIP IS UNABLE TO HELP ME AND I AM STILL MAKING PAYMENTS ON A VEHICLE THAT HAD A RECALL. 'TAKATA INFLATOR' I HAVE AN OPEN RECALL FOR MY AIRBAGS. I NEED ANSWERS ON WHAT TO DO NEXT, SELLING A CAR WITH AN OPEN RECALL SHOULD BE ILLEGAL.. I TAKE MY KIDS TO SCHOOL EVERY MORNING. PLEASE HELP!!!

Steering
Filed May 8, 201957,000 milesKS

POWER STEERING ASSIST FAULT INDICATOR. VEHICLE LOST POWER STEERING AND HAD TO BE PARKED. AFTER VEHICLE SAT FEW HOURS THE POWER STEERING RESET AND THE INDICATOR WAS OFF AND EVERYTHING BACK TO NORMAL. WIFE IS NOW AFRAID TO DRIVE VEHICLE IN CASE IT HAPPENS AGAIN.

Air Bags
Filed May 3, 2019VA

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Steering
Filed May 2, 2019TX

TL* THE CONTACT OWNS A 2012 FORD FUSION. SHORTLY AFTER OWNING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. MAC HAIK FORD (10333 KATY FWY, HOUSTON, TX 77024, (713) 932-5000) WAS NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). UPON SPEAKING TO THE MANUFACTURER, THE DEALER INDICATED THAT A SOFTWARE UPDATE WAS PROVIDED PER AN UNKNOWN RECALL BEFORE THE CONTACT OWNED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT FELT THAT THE REMEDY FAILED TO PROVIDE A PERMANENT REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Air Bags
Filed Apr 30, 2019HI

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO PARK HAWAII (828 FORT STREET MALL #310, HONOLULU, HI 96813, (808) 536-6112) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

Air Bags
Filed Apr 29, 2019PA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROTH FORD (3200 LIBRARY ROAD, CASTLE SHANNON, PA 15234, (412) 881-0001) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Apr 27, 201978,000 milesAL

SHORTLY AFTER PURCHASING OUR 2012 FORD FUSION & PICKING UP OUR 9YR OLD DAUGHTER FROM SCHOOL ONE DAY, I FOUND MYSELF IN A SCARY SITUATION JUST A FEW YARDS FROM MY DRIVEWAY. WITH OUR NEIGHBORHOOD BEING A TURN OFF OF A 4-LANE HIGHWAY, WHEN ATTEMPTING TO MAKE THAT TURN THAT DAY, THE POWER STEERING WENT OUT RESULTING IN IT BEING VERY DIFFICULT TO MANUVER THE TURN LANDING MY DAUGHTER & I OFF THE ROAD & IN THE DITCH AFTER GETTING IT TO THE DEALERSHIP, THEY FOUND THE PROBLEM RESULTED FROM A RECALL ON THE VEHICLE THAT NEEDED REPAIRING HOWEVER, THE DEALERSHIP ALSO DISCOVERED THE RECALL HAD ALREADY BEEN PERFORMED WHEN OWNED BY PREVIOUS OWNER. THE RECALL PERFORMED BEFORE HAD FAILED & WAS NOT A SOLUTION AS THE REPAIR NEEDED TO BE PERFORMED AGAIN. THE PROBLEM WAS, WHEN THE DEALERSHIP NOTIFIED ME ABOUT THE RECALL, I WAS TOLD I WOULD BE RESPONSIBLE FOR THE COST OF THE RECALL BECAUSE THE MANUFACTURER SAID WHEN THE RECALL WAS PERFORMED THE FIRST TIME, A 90 DAY WARRANTY WAS PLACED ON THE RECALL THAT IF IT NEEDED PERFORMING AGAIN, I WOULD BE RESPONSIBLE FOR THE REPAIR COST. MY CONFUSION IS, IF THERE IS A RECALL ON THE CAR BECAUSE OF A SAFETY ISSUE DISCOVERED & YOU'RE NOTIFIED OF THE RECALL & TO BRING IT IN TO BE REPAIRED... SHOULDN'T THAT REPAIR ALSO BE A SOLUTION & IF SO, WHY IS THERE A WARRANTY PLACED ON THE SOLUTION? MY UNDERSTANDING, A SOLUTION HAD NOT BEEN FOUND, RESULTING IN THE MANUFACTURER KNOWING BEFORE THE RECALL WOULD NEED TO BE PERFORMED AGAIN AND AGAIN COSTING THEM A GREAT LOSS. AT

Steering
Filed Apr 27, 201982,000 milesIL

I INFORMED MY FORD DEALER DURING AN AIR BAG RECALL THAT I WAS ALSO EXPERIENCING PROBLEMS WITH THE STEERING ON THE CAR. REGARDLESS IF THE CAR WAS MOVING OR STOPPED, TURNING THE STEERING FROM THE 12 O'CLOCK POSITION EITHER RIGHT OR LEFT, IT WOULD TRY TO "JUMP" TO THE 10 OR 2 O'CLOCK POSITION. IT WAS DISTURBING ENOUGH THAT MY WIFE WOULD NO LONGER DRIVE THE CAR. AFTER DIAGNOSIS, THE DEALER INFORMED ME THE PROBLEM WAS WITH THE POWER STEERING GEAR ASSEMBLY, THE REPAIR COST WOULD EXCEED 2000 DOLLARS. FORD HAS HAD SO MANY PROBLEMS WITH THE STEERING ON THESE CARS THAT THE NHTSA ISSUED A RECALL ON THIS A COUPLE OF YEARS AGO (15S18). THE PROBLEM IS SEVERE ENOUGH THAT FORD HAS EXTENDED THE WARRANTY FOR THE POWER STEERING ASSEMBLY TO 150,000 MILES (15N01) MY CAR HAS 82,000 MILES ON IT. THE WARRANTY ONLY WORKS IF CERTAIN DIAGNOSTIC TROUBLE CODES POP UP DURING DIAGNOSIS. SINCE MY CAR DID NOT SUFFER A COMPLETE FAILURE I WAS NOT COVERED UNDER THE EXTENDED WARRANTY. IF YOU READ THROUGH THE NHTSA COMPLAINTS, MANY CONSUMERS HAD COMPLETE POWER STEERING FAILURES BUT ALSO DID NOT MEET FORDS REQUIREMENTS FOR WARRANTY REPAIR! IF YOU VIEW NHTSA COMPLAINT SECTION ON THE 2012 FUSION. THERE ARE A TOTAL OF 1601 COMPLAINTS AS IF THIS WRITING FOR THIS VEHICLE - ALMOST 50% DEAL WITH JUST THE STEERING! THE NHTSA HAS COMPLETELY LET FORD OFF THE HOOK ON THIS ISSUE. INSTEAD OF INSURING THE PUBLIC SAFETY, THE NHTSA HAS ALLOWED FORD TO CREATE A NEW INCOME STREAM. IS THE NHTSA WAITING FOR A FORD OWNER TO LOSE CONTR

Service Brakes
Filed Apr 24, 201949,500 milesNY

THE EMERGENCY CABLE ON THE LEFT SIDE I HUNG UP CAUSING THE BRAKE TO WEAR OUT PREMATURELY

Electrical System
Filed Apr 24, 201976,000 milesMO

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE WINDOWS ROLLED DOWN AND THE SUN ROOF OPENED INDEPENDENTLY. IN ADDITION, THE MILEAGE ON THE ODOMETER ROLLED BACK. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Electrical System
Filed Apr 24, 2019IL

I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FORD TOLD ME TO LET MY CAR RUN A LITTLE,. AND THEN IT WOULD WORK. SO FAR, STILL HAVING THE SAME ISSUE. AT THIS TIME, WITH MY HORN NOT WORKING, IT IS A SAFETY ISSUE, AS I HAVE ALMOST GOTTEN INTO 3 ACCIDENTS THUS FAR, I HAVE CONTACTED THE FORD CEO AND KAREN JOHNSON, ANOTHER EXECUTIVE OF FORD AND HAVE NOT HEARD ANYTHING FROM EITHER ONE OF THEM. I NEED MY CAR FIXED AS ALL THESE ISSUES ARE SAFETY RELATED AND EACH DAY THAT I DRIVE WITH THE CONCERNS, PUT MYSELF AND MY FAMILY IN DANGER.

Air Bags
Filed Apr 22, 2019NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOVI MOTORS INC. (263 TOMPKINS ST, CORTLAND, NY 13045, (607) 756-2801) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Apr 22, 2019157,000 milesOR

2012 FORD FUSION POWER STEERING FAILURE ALMOST SET OFF RECALLED PASSENGER SIDE AIRBAG WITH YOUNG PASSENGER I. FRONT PASSENGER SEAT. I WAS MAKING A U-TURN DOING ABOUT 7 MPH WHEN I LOST POWER STEERING AND NEARLY HIT THE CAR PULLING OUT FROM THE SERVICE STATION. LOSS OF POWER STEERING COULD HAVE CAUSED FATALITY OR SERIOUS INJURY TO MY PASSENGER DUE TO THE FAULTY AIRBAG DEPLOYMENT. I PURCHASED THE PRE-OWNED VEHICLE ON 4/19/2019. LOST POWER STEERING ON 4/20/2019. THE VEHICLE IS AT THE DEALER AS OF TODAY 4/22/2019 FOR THE AIRBAG RECALL BUT, DELAET IS SAYING FORD MAY NOT COVER THE POWER STEERING RECALL IF DIAGNOSTIC MACHINE DOESN'T PRODUCE CERTAIN COSTS. THIS IS A HUGE SAFETY ISSUE! LOSS OF POWER STEERING + FAULTY AIRBAG = SERIOUS INJURY OR DEATH. ANY REPORT OF POWER STEERING LOSS SHOULD = SAFETY RECALL.

Steering
Filed Apr 21, 2019CA

THERE'S A INTERMITTENT POWER STEERING FAILURE. THAT'S DANGEROUS BECAUSE IS IMPOSSIBLE DRIVE WHEN THE FAILURE APPEARS.

Steering
Filed Apr 19, 2019MN

ADVANCED TRACK SERVICE POWER STEERING

Electronic Stability Control (esc)Crash
Filed Apr 19, 2019112,000 milesOK

DRIVING ON HIGHWAY AND MSG POPPED UP AND SAID SERVICE POWERTRAC AND SERVICE POWER STEERING NOW. STEERING WHEEL LOCKED UP AND BECAME HARD TO TURN.

Visibility › Windshield
Filed Apr 17, 201940,000 milesNJ

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE DOWN WITHIN A SAFE DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE BRAKE PADS WERE REPLACED THREE ADDITIONAL TIMES. ADDITIONALLY, THE CONTACT STATED THAT THE SEAL AROUND THE WINDSHIELD FAILED AND WATER LEAKED FROM THE WINDSHIELD DOWN BEHIND THE DASHBOARD. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED; HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. SEVERAL UNKNOWN DEALERS AND THE MANUFACTURER WERE CALLED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Air Bags
Filed Apr 16, 2019OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILL MARINE FORD (1182 W MAIN ST, WILMINGTON, OH 45177, (937) 382-3858) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 15, 2019OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARK THOMAS FORD (3098 STATE RTE 5, CORTLAND, OH 44410, (330) 638-1010) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Apr 15, 201958,266 milesMN

BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND NOT STOP THE CAR. AT TIMES THE ABS WILL APPEAR TO ACTIVATE. THIS COULD BE ON DRY PAVEMENT OR ICE ROAD SURFACE. HAS BEEN IN THE SERVICE SHOP SEVERAL TIMES AND STILL NO SOLUTION. THIS CAR HAS UNDER 60K MILES.

Air Bags
Filed Apr 12, 2019OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN FORD DEALER IN CANBY, OREGON AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 10, 2019MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (LOCATED AT 420 CABOT ST, BEVERLY, MA 01915, (888) 865-9541) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Apr 10, 201976,992 milesVA

POWER STEERING ASSIST FAILURE MESSAGE SHOWED UP ON THE DASH DECEMBER 2018 AND JUST RECENTLY APPEARED ON APRIL 9, 2019. THERE WAS NO POWER STEERING AT ALL AND MADE IMPOSSIBLE TO DRIVE. CAR WAS RECENTLY PURCHASED IN JULY OF 2018 AND IT WAS USED.

Air Bags
Filed Apr 8, 2019NC

TAKATA RECALL MY CAR WAS RECALLED BUT MY DEALER "KEN WILSON FORD" IN CANTON NORTH CAROLINA DOES NOT HAVE THE PART. AFTER ATTEMPTING TO HAVE THE REPAIR COMPLETED THE SERVICE MANAGER JAY TOLD ME TO CONTINUE USING THE VEHICLE AND I WOULD BE CONTACTED IN THE FUTURE IF A PART BECAME AVAILABLE. MY CONCERN IS SINCE THERE WAS NO MENTION OF A SAFETY ISSUE BY THE SERVICE MANAGER THAT THE REPAIR WILL NOT BE PROPERLY DONE ONCE THEY DO HAVE THE PARTS. CAN YOU HELP ME FIND SOMEONE WE CAN TRUST TO MAKE THE REPAIR PROPERLY ONCE PARTS ARE AVAILABLE?

Air Bags
Filed Apr 8, 2019NY

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD (2351 RTE 9W, RAVENA, NY 12143, (518) 756-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Apr 7, 2019TX

MY VEHICLE HAD A RECALL FOR MY STEERING WHEEL. THE STEERING WHEEL IS SO HARD. NO ONE IS WILLING TO HELP ME. I NEED SOME ANSWERS ! WHY DID THEY SELL ME A CAR WITH A RECALL??

Air Bags
Filed Apr 7, 2019MI

TAKATA RECALL. FORD HAS NOT GOT THE PARTS NECESSARY TO MAKE THE REPAIR. I SCHEDULED TO HAVE THIS DONE 6 WEEKS AGO. NOW THEY SAY IT WILL BE JUNE BEFORE THEY GET TO IT SINCE THEY DON'T HAVE THE PARTS. IS THERE A TIME LIMIT AS TO WHEN THEY ARE SUPPOSED TO HAVE THE REPAIRS MADE ?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →