Page 19 of 51 · complaints 901–950 of 2,517

2012 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Aug 7, 2019170,000 milesMI

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER INTO A FUEL STATION AND APPLIED AIR TO THE FRONT PASSENGER TIRE. UPON RESTARTING THE VEHICLE, THE POWER STEERING COMPLETELY FAILED WITHOUT WARNING, AND "SERVICE POWER STEERING NOW" APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE SERVICE AUTO TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900). THE DEALER DIAGNOSED THAT THE POWER STEERING FAILED AND THE STEERING COLUMN NEEDED REPLACEMENT. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE FAILURE WAS LINKED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.

Steering
Filed Aug 6, 201939,713 milesWA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE FAILURE CODES: C1277 (STEERING ANGLE) AND C1963 (STABILITY CONTROL POWER STEERING GEAR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS22322065 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,713.

Steering
Filed Aug 5, 201939,500 milesPA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ON JULY 31, 2019 BY AN INDEPENDENT MECHANIC REGARDING THE STEERING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,500. THE VIN WAS UNAVAILABLE.

Steering
Filed Aug 5, 2019170,000 milesKY

TAKATA RECALL POWER STEERING IS GROWING OUT. COMES BACK WHEN YOU TURN THE CAR OFF BUT THEN GOES BACK OUT WHEN TRYING TO PUT THE CAR IN MOTION

Steering
Filed Aug 5, 2019240,295 milesKY

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND/OR MAKING TURNS AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE ADVANCETRAC WARNING INDICATOR AND "SERVICE POWER STEERING NOW" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 240,295.

Power Train
Filed Aug 2, 2019160,000 milesNY

I HAVE AN ISSUE WITH MY 2012 FORD FUSION. A COUPLE OF YEARS AGO I HAD MY STEERING RACK REPLACED AS A PART OF THE MANUFACTURERS RECALL. HERE I AM A COUPLE OF YEARS LATER WITH A FORD FUSION WITH A FAILED STEERING RACK THAT NEEDS TO BE REPLACED ACCORDING TO MY LOCAL FORD DEALERSHIP. MY CAR NOW HAS NO POWER STEERING AND THE WARNING LIGHT FOR THE ADVANCETRACK SYSTEM HONKS AT ME EVERY TIME I START THE CAR. I THINK THIS IS RIDICULOUS TO HAVE THIS HAPPEN IN SUCH A SHORT PERIOD OF TIME, AND IT'S CLEAR THAT THE MAIN ISSUE WAS NEVER REMEDIED BECAUSE IT HAS TO DO WITH HOW CRAMPED ALL THE PARTS UNDER THE HOOD ARE; THERE'S NO ROOM FOR AIR SO THE STEERING RACK BASICALLY GETS COOKED INTO OBLIVION. SO HERE I AM AT 42 YEARS OLD WITH A MEDICAL DISABILITY AND A REPAIR THAT COSTS $1600 WHILE MY CAR IS WORTH LESS THAN THAT...AND I HAVE NO RECOURSE AS THE COMPANY IS NOT TAKING CARE OF IT'S RESPONSIBILITIES. WHILE MY CAR HAS 160,000 MILES ON IT, THE STEERING RACK WAS REPLACED AND HAS MUCH LESS WEAR ON IT SO IT SHOULDN'T BE DYING ON ME

Suspension
Filed Jul 31, 2019WI

BACKED OUT OF GARAGE AND NOTICED LEFT FRONT OF HOOD WAS LOWER THAN RIGHT SIDE. FOUND A BROKEN SPRING ON LEFT FRONT STRUT ASSEMBLY. WHEN REPLACING THE LEFT FRONT SPRING, I FOUND THAT THIS WAS ACTUALLY THE 2ND BREAK ON THAT SPRING, THE OTHER BREAK WAS HEAVILY RUSTED, SO HAD HAPPENED LONG BEFORE. THE NEW BREAK WAS APPROXIMATELY 1 COIL FARTHER UP THE SPRING. WHEN I REMOVED THE RIGHT FRONT STRUT ASSEMBLY, I NOTICED THAT SPRING WAS ALSO BROKE AND HAD BEEN FOR A LONG TIME AS WELL. BOTH SPRINGS WERE BROKE IN ALMOST THE EXACT SAME SPOT, RIGHT WHERE THE SPRING IS NO LONGER SUPPORTED BY THE LOWER SPRING SEAT. IT APPEARS THAT THIS WOULD BE A HEAT TREAT ISSUE WITH THE SPRINGS AND THERE WOULD BE MANY PEOPLE WITH THE SAME ISSUE. I DID HAVE A COWORKER WITH THE SAME BREAKS ON HER MERCURY MILAN, SAME MODEL YEAR. MULTIPLE DEALERSHIP VISITS DID NOT NOTICE THE BREAKAGE, BUT DID NOTICE AN ALIGNMENT ISSUE, NOT SURPRISING. ASSEMBLIES ARE STILL IN MY POSSESSION. I HAVE ATTACHED A PICTURE OF THE RIGHT SIDE SPRING, YOU CAN SEE THE AMOUNT OF RUST ON AND AROUND THE BREAK AND ALSO SEE THE BREAK IS AT THE END OF THE LOWER SPRING SEAT.

Visibility/Wiper
Filed Jul 31, 2019WI

ISSUE IS WITH THE INTERMITTENT WIPERS NOT PROPERLY WORKING. WHAT I HAVE EXPERIENCED OVER THE PAST 2 YEARS INCLUDE 3 BASIC ITEMS, 2 ARE ISSUES, ONE IS NOT: 1) WIPERS WORK AS NEEDED, INTERMITTENT WORKS WHEN NEEDED (AUTO SENSING) OR AT THE INTERVAL THAT WOULD BE NORMAL. 2) WIPERS WILL BE WORKING PROPERLY AND THEN JUST STOP, EVEN THOUGH IT IS RAINING STEADILY. ONLY WAY TO GET THEM TO START IS TO TURN THE WIPER SWITCH TO ANOTHER SETTING. WILL NOT ENSURE THEY KEEP WORKING THOUGH. 3) WIPERS WORKING WITH PROPER INTERMISSION, THEN TURN ON HIGH WITH LITTLE TO NO RAIN. ONLY WAY TO STOP IS TO CHANGE THE POSITION ON THE SWITCH. ANY OF THESE ARE RANDOM, THERE IS NOT ONE INSTANCE THAT CAUSES ONE OF THESE TO HAPPEN EVERY TIME. BIGGEST CONCERN IS OBVIOUSLY THE WIPERS NOT WORKING IN A STEADY OR HEAVY RAIN CAUSING VISIBILITY CONCERNS. AGAIN, THIS HAS BEEN HAPPENING FOR THE PAST COUPLE OF YEARS, BUT MOST RECENTLY HAPPENED ON JULY 19.

Steering
Filed Jul 31, 2019105,000 milesIL

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. HE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 105,000.

Steering
Filed Jul 31, 2019135,000 milesMD

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS22237575. THE CONTACT WAS INFORMED THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

Steering
Filed Jul 29, 2019160,000 milesMI

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW OR HIGH SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE FAILURE RECURRED FOUR TIMES. THE CONTACT CALLED RUSS MILNE FORD (24777 HALL RD, MACOMB, MI 48042, (888) 875-0668) AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Steering
Filed Jul 26, 2019100,000 milesPA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT DROVE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED FORD OF MONROEVILLE (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *AS THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE OWNER'S COST AND WANTS TO BE REIMBURSED FOR THE REPAIRS. *TR

Steering
Filed Jul 25, 201975,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

Structure › Body
Filed Jul 24, 2019102,362 milesPA

DRIVER SIDE DOOR LATCH WILL NOT LATCH AND STAY SHUT. THERE WAS A RECALL FOR DOOR LATCHES IN 2013-2014 (RECALL 15516) BUT MY 2012 VIN IS NOT INCLUDED IN ANY RECALL. THIS JUST OCCURED YESTERDAY AND NOW LATCH WILL NOT KEEP DOOR SHUT. CAR STATIONARY. UNABLE TO SAFELY DRIVE MY CAR BECAUSE DOOR WILL NOT STAY CLOSED.

Electronic Stability Control (esc)
Filed Jul 23, 2019179,000 milesOH

'TAKATA RECALL' I WAS DRIVING ON A CITY STREET APPROX. 40MPH WHEN ALL OF THE SUDDEN LIGHTS AND SOUNDS ON DASH BOARD WENT OFF STATING SERVICE POWER STEERING AND SERVICE ADVANCE AUTO TRAC AFTER PULLING OVER TURNING THE CAR OFF THEN BACK ON YOU NO LONGER COULD STEER OR DRIVE THE CAR.

Steering
Filed Jul 23, 201992,708 milesPA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 92,708.

Steering
Filed Jul 23, 2019151,000 milesCA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL COULD NOT BE TURNED. THE VEHICLE HAD TO BE LEFT AT THE SCENE OF THE FAILURE. ALSO, 'SERVICE POWER STEERING' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 151,000. THE VIN WAS INVALID.

Exterior Lighting
Filed Jul 23, 2019TX

TOOK MY CAR IN TO HAVE THE AIRBAG SAFETY RECALL REPAIRED LAST WEEK. HAD NOT DRIVEN AT NIGHT UNTIL 2 DAYS AGO AND NOTICED MY LOW BEAM LIGHTS ARE NO LONGER WORKING. I HAVE CHECKED THE FUSES, LIGHT BULBS, AND EVEN REPLACED THE HEADLAMP SWITCH BUT NOTHING. THE FORD DEALERSHIP WHERE I HAD IT REPAIRED STATED THE REPAIR WOULD NOT AFFECT MY LIGHTS. HAD THE CAR FOR THE PAST 4 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. TOO COINCIDENTAL.

Steering
Filed Jul 18, 2019100,800 milesTX

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD FRISCO (972-763-5523, LOCATED AT 6850 HWY 121, FRISCO, TX 75034) AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED IT AND RESET AN UNKNOWN CODE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,800.

Electrical System
Filed Jul 15, 201953,422 milesAZ

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUSE RELAY ASSEMBLY AND WIRING HARNESS FAILED AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,422.

Steering
Filed Jul 15, 2019115,000 milesAR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING STOPPED FUNCTIONING WHEN THE AIR PRESSURE IN THE TIRES WAS LOW. IN ADDITION, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. CRAIN FORD OF JACKSONVILLE (1800 SCHOOL DR, JACKSONVILLE, AR 72076, (501) 436-4950) WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 115,000.

Steering
Filed Jul 12, 2019CO

POWER STEERING ASSIST MESSAGE APPEARED ON DISPLAY. CHECKED MANUAL. SAID TO TURN OFF AND RESTART. DID THAT AND IT DISAPPEARED. IT CONTINUE TO HAPPEN MORE FREQUENTLY. TOOK IT TO FORD DEALER. YES THERE WAS A RECALL ON THE POWER STEERING CONTROL MODULE. (15S18). THIS RECALL IS ONLY GOOD FOR 10 YEARS OR 150,000 MILES. MY VEHICLE HAS 152,000 MILES. SAID I DID NOT QUALIFY FOR RECALL. CALLED FORD CUSTOMER SERVICE AND WAS TOLD THERE WAS A PROGRAM (15N01) UPDATE AND DEALER WOULD NEED TO SUBMIT APPROVAL REQUEST. DID THESE STEPS AND DEALER SAID IT WAS DENIED SO TO FIX PROBLEM I WILL NEED TO ASSUME THE COST MYSELF.

Steering
Filed Jul 12, 2019160,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING IN REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AN UNKNOWN MESSAGE DISPLAYED ON THE INSTRUMENT PANEL REGARDING THE POWER STEERING. THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED SARASOTA FORD (LOCATED AT 707 S WASHINGTON BLVD, SARASOTA, FL 34236, (888) 349-4989) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

Structure › Body
Filed Jul 11, 201980,000 milesPA

SQUEAKS AND CREAKS HEARD WHILE DRIVING OVER BUMPS AND TURNING CAN BE CAUSED BE A COUPLE COMMON SOURCES AND SHOULD BE CAREFULLY DIAGNOSED. POSSIBLE WELD ISSUES ON THE LOWER CONTROL ARMS CAN CAUSE THE NOISE CONCERN

Power Train
Filed Jul 8, 201957,000 milesPR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE DID NOT GAIN SPEED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND THEN TOOK IT TO CABRERA AUTO (LOCATED AT CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, 00614, PUERTO RICO, +1 787-333-8410) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 57,000. *BF DESCRIPTION IN SPANISH. *JB

Steering
Filed Jul 8, 201960,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE CONTACT CALLED SAMES MOTOR COMPANY (6001 SAN DARIO AVE, LAREDO, TX 78041) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 60,000.

Unknown or Other
Filed Jul 7, 201976,580 milesPA

DOOR LATCH - DRIVER'S DOOR INTERIOR HANDLE - FAILED. SYMPTOMS APPEAR TO BE THE SAME FAILURE MODE REPORTED ON NUMEROUS FORD MODELS AND YEARS. THE HANDLE DOES NOT CONTROL THE DOOR. THE LOCK MECHANISM DOES NOT FUNCTION.

Electronic Stability Control (esc)
Filed Jul 2, 2019MD

WHEN I PURCHASED MY VEHICLE IT HAD NO RECALLS THAT I WAS AWARE BECAUSE I WAS TOLD A VEHICLE CAN'T BE SOLD WITH A RECALL. I BEGAN HAVING PROBLEMS WITH THE POWER STEERING AND THE STEERING WHEN IT RAINS HAD TO PULL OVER BECAUSE THE CAR STARTED TO TAIL SPIN I WAS VERY SCARED THE VEHICLE BEGAN TO FISH TAIL AND BECAUSE OF THE POWER STEERING PROBLEM HAD MINIMAL CONTROL.THIS IS A VERY EXPENSIVE REPAIR WHICH SHOULD NOT BE PASTED ON TO THERE CUSTOMERS.I WAS TOLD BY FORD THEY CAN'T HELP ME.I AM THE NEW OWNER SO FORD SHOULD FIX MY PROBLEMS WITH THIS CAR.IT IS A SAFETY

Steering
Filed Jul 1, 2019110,000 milesVA

POWER STEERING SUDDENLY STOPPED WORKING. IT STARTED WHEN THE CAR WAS TURNED ON AND WOULD SAY "POWER STEERING FAULT" AND IF I RESTARTED THE CAR IT WOULD GO AWAY. IT WOULD WORK ON AND OFF. IT EVENTUALLY STOPPED WORKING ALTOGETHER.

Steering
Filed Jun 27, 201982,503 milesGA

FORD 2012 FUSION SEL POWER STEERING CONTROL MODULE FAILURE: AFTER RECEIVING FORD RECALL NOTICE 15S18 REGARDING THE POWER STEERING CONTROL MODULE, I RETURNED MY CAR TO THE LOCAL FORD DEALERSHIP ON 08/06/15 TO HAVE THE RECALL COMPLIED WITH. AFTER COMPLETION OF THE RECALL, THE SERVICE RECEIPT NOTED NO REPLACEMENT PARTS WERE INSTALLED, ONLY A "REPROGRAM OF THE POWER STEERING CONTROL MODULE". NOW IN JUNE 2019, THE CAR HAS DISPLAYED A "POWER STEERING ASSIST" FAULT ON THE INSTRUMENT CLUSTER 4 TIMES WITHIN THE LAST 6 DAYS. THE FAULT CODE DID EXTINGUISH AFTER TURNING THE IGNITION TO "OFF" AND RESTARTING THE CAR. THIS HAPPENED TWICE WHEN THE CAR WAS COLD AFTER SITTING AND BACKING UP FROM A PARKING SPACE, ONCE AFTER THE CAR WAS DRIVEN, BUT AFTER STARTUP AND ENGAGING "DRIVE", AND AGAIN HOT WHEN BACKING OUT OF A PARKING SPOT. TODAY I DROVE THE SUBJECT CAR TO THE LOCAL DEALERSHIP AND DISCUSSED MY OPTIONS FOR REPAIR WITH THE FORD SERVICE MANAGER. HE EXPLAINED THAT THE PROBABILITY OF THE POWER STEERING CONTROL MODULE WAS PRETTY HIGH AND THE FAULTS WOULD CONTINUALLY GET WORSE (MORE OFTEN?) WITH TIME. HE EXPLAINED THAT ONCE THE RECALL WAS COMPLIED WITH, FORD CONSIDERS THE RECALL CLOSED AND ANY REPAIRS/ FAULTS AFTER THE RECALL AT THAT TIME WERE THE RESPONSIBILITY OF THE CUSTOMER AT THE ESTIMATED COST OF $2,220. THE SERVICE MANAGER OFFERED A DIAGNOSTIC CHECK FOR $119. I DECIDED NOT TO HAVE THE DIAGNOSTIC SERVICE PERFORMED BELIEVING THAT THE SERVICE MANAGER'S OPINION OF THE FAULTY POWER STEERING

Steering
Filed Jun 24, 2019215,000 milesSC

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN TO THE RIGHT AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS RESTARTED AND WAS TOWED TO WALTERBORO FORD (LOCATED AT 902 BELLS HWY, WALTERBORO, SC 29488, (843) 549-5581) TO BE DIAGNOSED. THE RESULTS WERE UNKNOWN AT THIS TIME. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 215,000.

Air Bags
Filed Jun 24, 2019AL

I HAVE A RECALL ON MY AIRBAG

Steering
Filed Jun 22, 2019119,000 milesWI

STEERING LOCKED UP WHILE DRIVING, TOOK INTO DEALERSHIP SAID IT WAS THE CONTROL ARMS 2 WEEKS LATER SAME THING HAPPENED, STEERING LOCKED UP

Air Bags
Filed Jun 20, 2019MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). EMPIRE FORD OF NEW BEDFORD (395 MT PLEASANT ST, NEW BEDFORD, MA 02746, (508) 996-5611) INDICATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST FOR THE PART FOR MONTHS. THE DEALER WAS CONTACTED FOR SEVERAL MONTHS AND PROVIDED THE PART FOR THE RECALL REPAIR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 20, 201969,000 milesNY

THE AIRBAG SYSTEM WAS RECALLED BUT THE AIRBAG LIGHT REMAINED ON.

Fuel/Propulsion System
Filed Jun 19, 2019135,000 milesMI

VEHICLE STALLS OUT COMPLETELY AND STOPS RUNNING WHEN ENCOUNTERING STOPS OR LOW RPM'S.

SteeringCrash
Filed Jun 18, 2019108,000 milesAL

MY WIFE WAS DRIVING THIS VEHICLE TURNING A CURB. THE POWER STEERING FAILED CAUSING MY WIFE TO HIT THE CURB CAUSING SIGNIFICANT SUSPENSION AND BODY DAMAGE TO MY VEHICLE. THERE IS A RECALL ON THE 2012 FORD FUSION FOR THIS MATTER BUT FORD CLAIMS THAT MY VIN# IS NOT INCLUDED. PLEASE INVESTIGATE BECAUSE SOMEONE COULD LOSE THEIR LIFE IN THE NEXT INCIDENT.

Electronic Stability Control (esc)
Filed Jun 16, 2019111,000 milesAR

THERE WAS A RECALL FOR THE POWER STEERING ASSIST AND IT WAS Y TAKEN IN FOR SERVICE LAST YEAR AND TODAY THE POWER STEERING ASSIST CAME ON TWICE AND I LOST ALL POWER STEERING WHILE DRIVING THE VEHICLE THANK GOODNESS I WANT GOING TO FAST AND WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF AND BACK ON AND IT WAS WORKING AGAIN. THIS HAD HAPPENED A FEW MONTHS AGO AS WELL.

Electrical SystemFire
Filed Jun 16, 2019TN

I OWN A 2012 FORD FUSION SE 6 CYLINDER THIS VEHICLE HAS A MAJOR SAFETY HAZARD. MY PASSENGER SIDE RTAIL LIGHT CONTINUES TO BLOW AND THE MOST RECENT INCIDENT OCCURRED LAST WEEK WHEN I NOTICED A BURNING SMELL. I HAVE BEEN REPLACING THIS TAIL LIGHT EVERY SIX MONTHS FOR THE PAST TWO YEARS AND IT HAS CAUSED MELTING AROUND THE LIGHT SOCKET AND THE BULB IS CLEARLY BURNT. AFTER GOOGLING THIS ISSUE I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE WITH THE 2012 FORD FUSION AND A RECALL NEEDS TO BE ISSUED IMMEDIATELY OR I AM GOING TO THE PUBLIC. THIS CAN KILL SOMEONE AND START A FIRE ESPECIALLY IF THE BLAZE GETS OUT OF HAND AND CHILDREN ARE IN THE BACKSEAT STRAPPED IN. PLEASE EMAIL ME [XXX] REGARDING IF YOU ARE HAVING A SIMILAR CONCERN SO I CAN COMPILE THIS AND GO PUBLIC BECAUSE THEY HAVE RECEIVED SEVERAL COMPLAINTS AND NOT DONE ANYTHING TO REMEDY THIS ISSUE. THIS IS CLEARLY AN ELECTRICAL ISSUE AND FORD AND THE NTHSA NEED TO STEP IT UP AND SAVE LIVES BEFORE IT'S TOO LATE. HERE ARE LINKS TO SIMILAR ISSUES HTTP://WWW.FIXYA.COM/CARS/T16277316-2012_FORD_FUSION_REAR_TURN_SIGNAL_STILL HTTP://M.CARCOMPLAINTS.COM/FORD/FUSION/2012/LIGHTS/EXTERIOR_LIGHTING.SHTML HTTP://WWW.CARPROBLEMZOO.COM/FORD/FUSION/TAIL-LIGHT-SWITCH-PROBLEMS.PHP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Seats1 injured
Filed Jun 15, 201955,000 milesPA

THE DRIVER SEAT, WHEN I TURN ON THE HEATED SEAT IT GETS SO HOT IT BURNS YOU.

Service Brakes
Filed Jun 15, 201975,000 milesCA

AFTER MY ABS SYSTEM ENGAGED WHILE DRIVING DOWN AN UNEVEN ROAD, MY BRAKES HAVE BEEN SOFT FOR ABOUT A WEEK NOW. I'VE TRIED TO PUMP THEM BUT IT DOESN'T SEEM TO DO ANYTHING AND I NEED EXTRA DISTANCE TO BRAKE THAN I NORMALLY WOULD. ALSO, WHEN THE ABS SYSTEM ENGAGED THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THIS HAS HAPPENED BEFORE WHEN I WAS DRIVING THROUGH SNOWY CONDITIONS THIS PAST DECEMBER. THE ABS ENGAGED AND THEN THE BRAKES WERE SOFT FOR A WEEK. IT FINALLY JUST SOMEHOW FIXED ITSELF.

Power Train
Filed Jun 13, 201963,000 milesIL

SHIFT CABLE OFF TRANSMISSION CABLE BUSHING. PARKED AT HOTEL, SHIFTED TO PARK AND TOOK FOOT OFF BRAKE AND VECHILE BEGAN ROLLING FORWARD. SHIFTER WAS STUCK IN PARK POSITION BUT CAR WAS IN DRIVE. USED E-BRAKE TO AVOID ROLLING INTO NEXT VEHICLE IN FRONT OF ME. CAR WILL NOT START BECAUSE IT IS STILL IN DRIVE.

Air Bags
Filed Jun 13, 2019CA

TAKATA RECALL. WHEN FIXING THE AIRBAG PROBLEM THEY RETURN MY CAR WITH EVERYTHING BROKEN THAT THEY TOUCHED PARTS WERE BROKEN AND DAMAGED . FORD ATTEMPTED TO FIX SOME OF THE ITEMS BUT ALSO MADE THEM WORSE WHEN THEY REPAIRED MY DASHBOARD BUT THEY WILL NOT FIX THE REMAINING ITEMS $6000 APPROXIMATELY IN PARTS ALONE .

Air Bags
Filed Jun 12, 201955,000 milesWA

TAKATA RECALL - IN FEB 2019, FORD HEADQUARTERS SENT ME A LETTER TELLING ME TO SCHEDULE MY RECALL REPAIR. ON MAR. 11 I TRIED TO DO SO AND WAS PUT ON A "WAITING LIST" FOR PARTS. THIS WEEK I RECEIVED ANOTHER LETTER FROM FORD. IT SAID, "PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." BUT THE DEALER SAYS IT DOESN'T HAVE ANY, THAT THERE ARE 125 PEOPLE AHEAD OF ME ON THE LIST AND THAT "FIRST AVAILABLE" IS THE END OF AUGUST. AT THAT RATE I DOUBT THEY'LL HAVE PARTS FOR ME THIS YEAR. FORD IS GIVING OUT FALSE INFO IN SAYING"PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." ARE THEY GIVING YOUR AGENCY ACCURATE INFO?

Steering
Filed Jun 10, 2019117,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT WAS ADDING AIR TO ONE OF THE TIRES ON THE VEHICLE, THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" MESSAGES APPEARED ON THE INSTRUMENT PANEL. ALSO, THE STEERING ABILITY BECAME DIFFICULT WHILE DRIVING TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

Steering
Filed Jun 10, 2019116,968 milesMO

ELECTRIC POWER ASSIST STEERING SEIZED UP AND ALMOST IMPOSSIBLE TO TURN WHEN AT A STOP, HARDER TO TURN THAN MANUAL STEERING. THERE IS A RECALL FOR THIS: FORD # 15S18, NHTSA # 15V340000 BUT UPON CONTACTING LOCAL DEALERSHIP AND FORD THEY SAY MY VEHICLE IS NOT IN THAT RECALL, UNSURE OF HOW IT ISN'T BECAUSE IT IS IN THE DATE PERIOD AND MANUFACTURED AT HERMOSILLO, MEXICO.

Steering
Filed Jun 10, 2019GA

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRINCE FORD OF DOUGLAS (109 WESTGREEN RD, DOUGLAS, GA 31533, (912) 384-2600) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Air Bags
Filed Jun 10, 2019IN

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED INSKEEP FORD AT 317-462-147 (LOCATED AT 2651 W MAIN ST, GREENFIELD, IN 46140) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Jun 9, 2019115,000 milesSC

I WAS DRIVING OUT OF A GAS STATION AFTER FILLING MY TIRES AND AS I WAS DRIVING THE POWER STEERING WENT OUT ON THE CAR AND ERROR MESSAGES CAME UP ON THE DASH. " SERVICE POWER STEERING NOW" THEN ANOTHER ONE AFTER THAT " ADVANCTRAC (FORGOT THE REST). I TOOK IT TO TWO CAR REPAIR PLACES AND IT SAYS ITS A RECALL. I LOOKED UP THE RECALL AND IT WAS EXACTLY THE SAME THING THAT WAS HAPPENING. I THEN CALLED FORD MAIN NUMBER AND FOUND OUT THAT MY CAR WAS MADE IN THE SAME FACTORY AS THE OTHER CARS BEING RECALLED BUT BECASUE MINE WAS OUTSIDE OF THE RECALL DATES THEY CAN'T DO ANYTHING ABOUT IT. MY FRIEND WHO WORKS AT A DEALERSHIP RAN A DIAGNOSTIC SCAN AND THE ALIGNMENT SENSOR IN THE STEERING COLUMN US RUNNING AN ERROR. I CAN'T AFFORD THE COST OF THIS FIX. WHEN WHAT IS HAPPENING IS WHAT'S IN THE POWER STEERING RECALL.

Steering
Filed Jun 8, 2019147,000 milesMN

STEERING WENT OUT FORD PUT IN NEW STEERING THAT WENT OUT 2 DAYS LATER FORD SAID IT WAS NOT A RECALL ISSUE NOW I HAVE TO BRING CAR BACK MONDAY 6/10/2019 I DID RESEARCH AND FOUND OUT THERE COULD BE THERMAL ISSUES THAT FORD IS HIDING WITH HEAT SHIELDS SAID WHEN THE CAR FLASHES STEERING PROBLEM IT WENT OUT ABOUT 15 MIN LATER I WAS PARKED AT STORE AND STARTED CAR NO STEERING DROVE 100 FT TO AUTO SHOP THEY REINSTATED AND TOLD BE TO BRING TO FORD FOR POSSIBLE RECALL

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →