Page 99 of 103 · complaints 4,901–4,950 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Fuel System, Gasoline
Filed Oct 25, 201115,391 milesCA

WHEN I WAS DRIVING MY 2010 FORD FUSION THE WRENCH LIGHT CAME ON AND THE CAR LOST ALL POWER AND STALLED OUT. LUCKILY I WASN'T IN FRONT OF A TRUCK OR ON THE FREEWAY. VERY SCARY MY CAR ONLY HAS 15391 MILES ON IT. THIS CAR WAS ALSO LEAKING OIL. I AM NOT HAPPY WITH THIS CAR. WHEN I TOOK IT TO THE DEALER THIS PROBLEM DIDN'T SHOW UP AT FIRST SO THE SERVICE PERSON KEPT THE CAR LONGER AND FINALLY IT DID THE SAME THING AND LOST ALL POWER SO THEY REPLACED THE THROTTLE BODY AND REPLACED THE THE GASKET THAT WAS LEAKING OIL. ALSO A FEW MONTHS EARLIER ONE OF THE COILS WENT BAD AND HAD TO BE REPLACED. *TT

Exterior Lighting
Filed Oct 22, 20118,000 milesTN

WHILE DRIVING ON INTERSTATE I-81 THE DASH LIGHTS STARTED GOING COMPLETELY OFF AND STAYING OFF FOR QUITE SOMETIME BEFORE COMING BACK ON. I WAS NOT REALLY SURE IF I HAD HEADLIGHTS UNTIL LATER WHEN STOPPING BEHIND SOMEONE ON MY DESTINATION AND WAS ABLE TO SEE MY HEADLIGHTS IN THEIR REAR CAR. THE WEATHER WAS HORRIBLE, RAINING VERY HARD AND VISIBILITY WAS REALLY ONLY A FEW FEET AWAY. I TURN ON MY FOG LIGHTS JUST IN CASE I HAD NO HEADLIGHTS. I HAD HOPED THEY WORK BUT I DID NOT GET OUT IN THE POURING RAIN TO CHECK. FORTUNATELY, THIS INCIDENT WAS DURING THE DAYTIME AND NOT AT NIGHT. THIS COULD HAVE LEAD TO A FATAL ACCIDENT IF IT WAS AT NIGHT. I FEEL THAT OTHERS SHOULD BE AWARE OF THIS PROBLEM AND FORD SHOULD TAKE CARE OF IT WITH NO COST TO OWNER. ALSO THE SPOTS ON THE CHARCOAL DASH SHOULD BE DEALT WITH BY FORD BECAUSE THERE IS SOME REASON OTHER THAN SUNLIGHT OR CLEANER THAT HAS CAUSE THIS, FOR I HAVE ONLY CLEAN DASH WITH A DAMP CLOTH AND THE CAR HAS BEEN GARAGE KEPT EXCEPT FOR THE TIME IT SPENT ON THE DEALERSHIP LOT. THERE ARE MANY COMPLAINTS ON THE CHARCOAL DASH ON THE FORD FUSION ONLINE. THE DEALERSHIP SERVICE DEPARTMENT WAS VERY RUDE WHEN I ASK ABOUT THIS PROBLEM AND SEEM TO CARE LESS ABOUT THEIR CUSTOMERS ON THIS BEHALF AND ACCUSE ME OF USING SOME TYPE OF HARSE CLEANER ON IT...WOULD NOT EVEN LISTEN TO WHAT I HAD TO SAY. LETS HOPE THAT FORD STAYS BEHIND THEIR CUSTOMERS WITH PROBLEMS ON THE FUSION SINCE IT DOES HAVE SOME PROBLEMS. *TR

Wheels
Filed Oct 21, 201125,000 milesNH

THIS IS RELATED TO NHTSA ACTION NUMBER EA11009. SO FAR I HAVE HAD 2 INCIDENTS OF BROKEN WHEEL STUDS ON A 2010 FOR FUSION THAT WAS BOUGHT ON 9/11/2010. THE FIRST OCCURRED ON 7/15/2011 AT 25000 MILES AND THE SECOND OCCURRENCE WAS ON 10/21/2011 AT 33000 MILES. BOTH ON DRIVER SIDE FRONT WHEEL. THE DEALER HAS DONE ALL WORK TO CAR SO FAR. *TR

Vehicle Speed Control
Filed Oct 18, 201162,800 milesNC

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE DECELERATED AND THE THROTTLE MISSION CONTROL FAILURE SWITCH ILLUMINATED. THE FAILURE RECURRED FIFTEEN TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,800 AND THE CURRENT MILEAGE WAS 62,882.

Power Train
Filed Oct 17, 2011GA

WHILE DRIVING MY 2010 FORD FUSION DOWN A VERY BUSY MAIN ROAD IN ATLANTA, IT DIED. I WAS LUCKY THAT I WAS ABLE TO GET OVER INTO THE RIGHT HAND LANE WITHOUT BEING ABLE TO ACCELERATE AND GET ONTO A SIDE STREET TO PARK. THE DEALER REPLACED THE THROTTLE UNDER WARRANTY, BUT LESS THAN A MONTH LATER I WAS GETTING ON A BUSY FREEWAY HERE IN ATLANTA. ABOUT THE SAME SPEED, 45MPH, IT WOULDN'T ACCELERATE, BUT THIS TIME IT DID CONTINUE RUNNING. EVENTUALLY IT PICKED UP AGAIN. IT IS CURRENTLY BACK IN THE SHOP HAVING THE TRANSMISSION CORRECTED. FORD DID ISSUE A RECALL LAST YEAR WHICH WAS SUPPOSED HAVE CORRECTED THIS ISSUE, AND I DID TAKE THE CAR IN FOR THE RECALL WHEN I HAD ONLY HAD IT FOR 30 DAYS. THAT WAS OVER A YEAR AGO, AND IT HAS "SKIPPED" BETWEEN 2ND AND 3RD GEARS THE WHOLE TIME WHICH HAS MADE ME UNEASY, BUT EVENTUALLY BECAME THE NORM. ANYWAY, THE RECALL DID NOT CORRECT THE ISSUE. MY FEAR IS THAT WHEN I AM UNABLE TO ACCELERATE, OR WHEN THE CAR SIMPLY SHUTS DOWN, I WILL BE REAR ENDED AND CAUSE A SERIOUS CAR ACCIDENT INVOLVING OTHERS AS WELL AS MYSELF. THIS IS MY FIRST AMERICAN BRAND CAR AND I WANT TO LOVE IT, BUT FEELING UNSAFE DRIVING IT IS MAKING IT DIFFICULT. I WANT THIS ON FILE BECAUSE ALTHOUGH I HAVE A WARRANTY ON MY CAR, I THINK FORD SHOULD BE CORRECTING THE ISSUE FOR ALL FORD FUSION OWNERS SINCE OUR SAFETY IS AT RISK. *TR

Power Train
Filed Oct 17, 201140,001 milesFL

MY 2010 FORD FUSION HAS HAD ISSUES FOR THE LAST MONTH WITH THE LACK OF ACCELERATING WITH THE CHECK ENGINE LIGHT AND THE WRENCH LIGHT COMING ON. TOOK IT TO ADVANCED AUTO WITH A CODE OF P2112. TOOK IT TWICE TO THE FORD DEALERSHIP WITH THE FIRST TIME THE DEALER TELLING ME NOTHING. THIS HAPPENED AGAIN WHILE I WAS DRIVING THROUGH AN INTERSECTION WITH MY TWO KIDS IN THE CAR AND LOST ALMOST ALL POWER AND WAS NEARLY HIT BY AN 18 WHEELER. DEALER SAID THAT THE THROTTLE BODY NEEDS TO BE REPLACED, WILL COST ME $520 DOLLARS AND IT ISN'T COVERED UNDER MY POWER TRAIN WARRANTY. THOUSANDS OF REPORTED PROBLEMS WITH THIS VERY SAME PROBLEM WITH FORD NOT BEING HELD RESPONSIBLE FOR FAULTY EQUIPMENT...SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS HURT OR KILLED. *TR

Power Train
Filed Oct 12, 201135,265 milesNC

WHILE DRIVING DOWN THE INTERSTATE IN RUSH HOUR TRAFFIC, MY 2010 FUSION (35,265 MI) LOST ACCELERATION. JERKED CAR INTO THE MEDIAN AND PUT INTO PARK, IT IMMEDIATELY BEGAN IDLING VERY ROUGH AND ALMOST SPUTTERING TO CUT OFF. THE WRENCH LIGHT DISPLAYED. I CUT THE CAR OFF AND LET IT SIT FOR A MOMENT AND THEN CUT THE CAR BACK ON. I PRESSED THE GAS AND THE CARS RPM SHOT UP TO OVER 5000 RPM. IT THEN IDLED NORMALLY AND I MERGED BACK IN TRAFFIC JUST HOPING TO GET IT TO MY OFFICE. I MADE IT ANOTHER 2-3 MILES AND IT DID IT AGAIN, THIS TIME BOTH THE ENGINE LIGHT AND WRENCH LIT UP. I IMMEDIATELY CUT IT OFF, RESTARTED IT AND IT SEEMED FINE. I DECIDED TO GET OFF AT THE EXIT I WAS CLOSE TOO AND PARK THE CAR AS I KNEW I WAS GOING TO CAUSE A MAJOR ACCIDENT IF I DID NOT GET IT OFF THE ROAD. I CAME TO THE TOP OF THE EXIT RAMP AND SAT IN TRAFFIC FOR A FEW MINUTES, THE CAR SEEMED OKAY, NO ROUGH IDLE NOTHING STRANGE EXCEPT THE ENGINE LIGHT WAS STILL DISPLAYED. I MERGED INTO TRAFFIC OFF THE RAMP AND IN THE MIDDLE OF THE ROAD SAME THING OCCURRED, NO ACCELERATION, I HAD MY FOOT TO THE FLOOR. I GOT IT INTO A PARKING LOT AND CALLED THE DEALERSHIP. I HAD THE CAR TOWED IN GOT A LOANER TO DRIVE INTO WORK. THE FORD DEALERSHIP CALLED ABOUT AN HOUR LATER AND SAID THE CAR IS FIXED AND I CAN COME GET IT. THEY SAID THEIR WAS AN ISSUE IN MY ELECTRONIC THROTTLE BODY AND THEY HAVE REPLACED THE THROTTLE BODY. I LOVE THIS CAR BUT AT 35,000 MILES I SHOULD NOT HAVE ALREADY HAD A BAD BATTERY AND NOW THIS ISSUE. I AM START

Power Train
Filed Oct 10, 2011VA

TRANSMISSION SLIPS AND SHIFTS HARD IN LOW GEARS. FORD HAS REPLACED SEVERAL TRANSMISSION COMPONENTS BUT THE PROBLEM STILL PERSISTS. I FEAR I MAY CRASH INTO THE REAR OF ANOTHER CAR WHEN THIS OCCURS. RECENTLY A NEW PROBLEM HAS DEVELOPED AT HIGH SPEEDS WHERE THE TRANSMISSION DOES NOT SHIFT AND RUNS AT 4500 RPM FOR 20-30 SECONDS. FORD SAYS NOTHING IS WRONG DESPITE ME SENDING A VIDEO OF THE CONSOLE WHEN THIS HAPPENS. *KB

Power Train
Filed Oct 7, 20116,000 milesNJ

VEHICLE SLIPS/HESITATES WHEN SHIFTING FROM 1ST TO 2ND GEAR. TRANSMISSION CLUTCHES WERE FOUND 'BURNT' AND NEEDED TO BE REPLACED. PROBLEM PERSISTS AND NOW I AM TOLD THIS IS 'NORMAL' OPERATION. IN ADDITION, MY WHEELS ARE NOW VIBRATING/WOBBLING. I WILL NEED ADDITIONAL SERVICE. *TR

Vehicle Speed ControlCrash
Filed Oct 1, 201144,000 milesTX

ON OCTOBER 1, 2011, WHILE PULLING INTO A PARKING SPACE, GOING LESS THAN A FEW MILES AN HOUR AND APPLYING THE BRAKE , THE CAR SUDDENLY LURCHED FORWARD AND ACCELERATED ON ITS ON - JUMPED THE CURB AND CRASHED THROUGH THE WINDOW OF A BUSINESS. *TR

Power Train › Axle Hubs
Filed Sep 30, 201137,571 milesWI

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE HAVING AN OIL CHANGE THE MECHANIC NOTICED THE FRONT RIGHT AXLE NUT HAD COME LOOSE. THE CONTACT SPOKE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO SINCE THE WARRANTY HAD EXPIRED. THE DEALER INSTALLED A NEW AXLE NUT. THE CONTACT STATED THAT WAS A MANUFACTURERS DEFECT THAT COULD CAUSE THE TIRE TO DISCONNECT FROM THE VEHICLE AND CAUSE A CRASH. THE FAILURE MILEAGE 37,571. UPDATED 10/14/11 *BF UPDATED 11/02/11

Power Train
Filed Sep 29, 201156,000 milesIA

THIS PROBLEM IS DUE TO A FAULTY TRANSMISSION OR TRANSMISSION COMPONENTS, AS OUTLINED BY FORD RECALL 10B15. THE CAR JERKS/SLIPS AND IT FEELS AS IF THE GEARS ARE NOT CATCHING UPON ACCELERATION. I RECEIVED THE 'RECALL' LETTER FROM FORD DESCRIBING THIS PROGRAM, AND IMMEDIATELY BROUGHT THE CAR TO THE DEALERSHIP. THEY PREFORMED THE MODULE RECALIBRATION AND TOLD ME EVERYTHING WAS FINE. HOWEVER, 40,000 LATER, MY TRANSMISSION STARTED EXHIBITING THE PROBLEMS DESCRIBED ABOVE AND FORD IS NOW REPLACING MY ENTIRE TRANSMISSION, ALTHOUGH NOT PAYING FOR THE RENTAL CAR. *TT

Power Train
Filed Sep 29, 201112,000 milesNC

TRANSMISSION STILL SLIPPING FROM 2ND TO 3RD GEAR AFTER REBUILD. THIS CAR IS NOT SAFE. *TT

Engine and Engine Cooling
Filed Sep 27, 201140,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE ENGINE EMISSION AND MECHANICAL ATTENTION LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 50,000.

Steering
Filed Sep 26, 201112,422 milesOR

POWER STEERING WAS IN A PARKING LOT. IT COULD BE STEERED BY MAN POWER. TOOK TO FORD GARAGE AND WAS THE POWER STEERING RACK. WAS ADVISED IT COULD HAVE BEEN VERY DANGEROUS IF IT HAD HAPPENED ON THE HIGHWAY AT HIGH SPEED AND ON CURVES WHICH WE HAD JUST DONE THAT DAY. *TR

Service Brakes, Hydraulic
Filed Sep 23, 201117,000 milesOH

JUST STARTING OFF FROM A TRAFFIC LIGHT THE CAR STARTED TO STALL. THE CAR WAS TOWED TO MONTROSE FORD WHERE THEY DETERMINED A PART IN THE TRANSMISSION FAILED. THE PART WAS ORDERED AND REPLACED A FEW DAYS LATER. ON THE 16TH OF SEPTEMBER WHILE DRIVING THE BRAKES FAILED. THE CAR WAS TAKEN TO GANLEY FORD ON THE 19TH OF SEPT. THEY INITIALLY DETERMINED IT WAS A TRANSMISSION PROBLEM, EXACTLY THE SAME PROBLEM THAT WAS REPAIRED IN AUGUST. ON THE 21ST OF SEPT. THE MAINTENANCE PEOPLE DROVE THE CAR WITH A COMPUTER CONNECTED TO ANALYZE WHAT WAS HAPPENING BUT FOUND NOTHING WRONG. NOW THEY SAY THE PROBLEM IS HYDRAULIC RELATED BUT WILL NEED TO KEEP THE CAR FOR AT LEAST 30 DAYS TO SOLVE THE PROBLEM. AT THIS TIME THEY HAVE NO IDEA WHAT IS REALLY WRONG. INSIDE THE CAR IS AN INTERMITTENT NOISE. IT CAN ONLY BE HEARD WHEN JUST STARTING OUT OR AT VERY SLOW SPEEDS. GANLEY FORD HAS NO IDEA WHERE THIS NOISE IS COMING FROM. *TR

Power Train
Filed Sep 23, 201151,000 milesLA

I PREVIOUSLY SENT A COMPLAINT BECAUSE MY CAR KEPT STALLING, WRENCH LIGHT WOULD COME ON, BUT WHEN I TURNED CAR OFF THEN TURNED ON, IT WOULD RUN, BUT THEN THEY COULDN'T GET THE CODES. BASED ON MY INTERNET RESEARCH, LOOKS LIKE 2010 FUSIONS ARE HAVING THIS PROBLEM BETWEEN 30,000 AND 50,000 AND IT IS ALWAYS THE THROTTLE BODY THAT NEEDS TO BE REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE THROTTLE BODY BECAUSE THE CODES WERE NOT COMING UP. I JUST WANTED TO GIVE YOU AN UPDATE, I PURCHASED MY OWN CODE READER AND AFTER MY CAR DIED IN THE MIDDLE OF THE ROAD (VERY DANGEROUS) THREE MORE TIMES, WAS FINALLY ABLE TO GET THE CODE MYSELF. I BROUGHT IT TO THE DEALERSHIP AND WITH THE CODE THEY WERE FINALLY ABLE TO LOOK IT UP.....AND IT WAS THE THROTTLE BODY....JUST LIKE I TOLD THEM SINCE EVERY 2010 FORD FUSION BETWEEN THIS MILEAGE IS HAVE THE SAME PROBLEM. SINCE THIS IS OBVIOUSLY A DEFECT ON THIS CAR AND IS DANGEROUS BECAUSE CAR STALLS IN MIDDLE OF TRAFFIC, IT NEEDS TO BE RECALLED! I DON'T WANT ANYONE TO GO THROUGH WHAT I WENT THROUGH, AND I WOULD LOVE TO GET REIMBURSED FOR THE MONEY I HAD TO PAY ON FORDS DEFECT. THANK YOU *TR

Vehicle Speed Control
Filed Sep 21, 2011GA

WHILE TRAVELING 45 MPH LOST ACCELERATION AND COASTED TO SIDE OF THE ROAD. WRENCH OR SERVICE LIGHT CAME ON. SHUT CAR OFF AND WAITED ABOUT 30 SECONDS AND RESTARTED CAR AND SERVICE LIGHT WENT OFF AND CAR OPERATED NORMALLY. TOOK THE CAR TO NEAREST DEALER AND THEY SAID THEY COULDN'T PULL UP ANY DIAGNOSTIC CODES AND FOR ME TO WAIT FOR THE PROBLEM TO OCCUR AGAIN AND BRING IT BACK. CAR ONLY HAS 37000 MILES AND AFTER DOING SOME RESEARCH I HAVE FOUND MULTIPLE COMPLAINTS ABOUT THE VERY SAME ISSUE WITH OTHER FUSION OWNERS. ALL THE CARS THAT HAVE BEEN REPAIRED HAD TO REPLACE THE THROTTLE BODY. *TR

Power Train
Filed Sep 21, 201126,000 milesMO

I PURCHASED A 2010 FORD FUSION WITH 24,000 MILES IN JANUARY 2011. I BEGAN HAVING ISSUES WITH TRANSMISSION ALMOST IMMEDIATELY. THE TRANSMISSION WILL FREQUENTLY "SLIP" WHILE TAKING OFF AND SHIFTS VERY HARD AT TIMES. I WILL ALSO "SLIP" WHEN DRIVING AT HIGHER ROAD SPEEDS CAUSING THE RPM'S TO REV BUT THE CAR WILL NOT ACCELERATE. RECENTLY, I WAS DRIVING APPROXIMATELY 50 MPH ON A BUSY HIGHWAY WHEN THE CAR STALLED AND THE WRENCH LIGHT CAME ON. THE ENGINE WAS RUNNING BUT THE CAR WOULD NOT ACCELERATE. ONCE I GOT PULLED OVER, THE RPM'S BOUNCED UP AND DOWN RAPIDLY. THE CAR HAS BEEN IN THE SHOP APPROXIMATELY 9 TIMES SO FAR. THEY REPLICATED THE ISSUE ONCE AND TRANSMISSION REPAIRS WERE MADE BUT THE ISSUE CONTINUED. IT IS STILL UNDER WARRANTY BUT FORD WILL NOT AUTHORIZE ANY ADDITIONAL REPAIRS SINCE THEY HAVEN'T REPLICATED THE ISSUE AGAIN. I JUST LEARNED THAT THIS IS A COMMON ISSUE WITH THE FORD FUSION AND THAT THE 10B15 RECALL WAS PERFORMED ON THE VEHICLE JUST BEFORE I PURCHASED IT. AFTER ADDITIONAL RESEARCH, FINDINGS INDICATE THAT THE RECALL HAS NOT CORRECTED THE ISSUE IN MANY CASES. I DO NOT FEEL SAFE WHEN DRIVING THIS VEHICLE AND IT IS VERY DISAPPOINTING TO LEARN THAT FORD WILL NOT TAKE APPROPRIATE ACTIONS TO PROVIDE RELIABLE VEHICLES TO THEIR CUSTOMERS. *TR

Power Train
Filed Sep 21, 201129,000 milesIL

WHILE DRIVING THE TRANSMISSION SLIPPED AND MADE THE CARE DOWNSHIFT AND UPSHIFT THE CAR HARD. I HAD TO APPLY THE BRAKES HARD BECAUSE THE RPMS WHERE JUMPING AS I CAM TO A COMPLETE STOP. THEN WHEN ACCELERATING THE CAR SHIFTED HARD. *TR

Traction Control System
Filed Sep 20, 201146,000 milesOR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD STOP ACCELERATING. IN ORDER TO CORRECT THE FAILURE, THE CONTACT WOULD STOP THE VEHICLE AND SHUT IT OFF. UPON RESTART, THE VEHICLE WOULD OPERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE TRACTION CONTROL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 46,000.

Service Brakes, HydraulicFire
Filed Sep 19, 201117,000 milesFL

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON A MOUNTAINOUS ROAD, THE CONTACT BEGAN TO DOWN SHIFT AND THE BRAKES WERE APPLIED NUMEROUS TIMES BEFORE COMING TO A STOP. THE BRAKES EMITTED A STRONG BURNING ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THE BRAKES RESPONDED NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.

Power Train
Filed Sep 13, 201123,000 milesOH

WHEN I GO TO SHIFT FROM 1ST TO 2ND, 2ND TO 3RD, ETC, IT SEEMS LIKE THE CAR IS NOT REGISTERING THE CHANGE IN GEARS. AS SOON AS I SHIFT AND ATTEMPT TO CONTINUE ACCELERATING, THE ENGINE WILL REV UP TOO FAST AND THEN DROP DOWN AND REV UP NORMALLY. *TR WHENEVER I ATTEMPT TO USE CRUISE CONTROL, GOING UP A HILL CAUSE THE ENGINE TO REV TO QUICK AGAIN, SHUTTING OFF CRUISE CONTROL. MY CAR IS 10 MONTHS OLD WITH JUST 23,000 MILES (5700 OF WHICH WERE ON IT BEFORE I BOUGHT IT) AND THE DEALERSHIP I TOOK IT TO IS TRYING TO TELL ME THAT IT'S NORMAL WEAR AND TEAR, AND THAT THE CLUTCH AND CLUTCH PLATE NEED TO BE REPLACED. THEY'RE ALSO SAYING IT'S NOT COVERED UNDER WARRANTY AND THAT IT WILL COST ME $1300 + TAX TO REPAIR. I DON'T DRIVE THIS CAR HARD, NOR DO I DO ANY TYPE OF RACING OR MODS TO IT. IT'S A CAR I USE FOR WORK MAINLY. THERE IS ABSOLUTELY NO REASON THE CLUTCH SHOULD HAVE TO BE REPLACED SO SOON. THERE ARE NUMEROUS SITES WITH THIS SAME ISSUE WITH SIMILAR FUSIONS. POINT IS, I'M NOT PAYING FOR THIS REPAIR. *TR

Power Train
Filed Sep 12, 20117,800 milesNE

WHEN DRIVING ALONG, THE RPMS SHOT UP TO OVER 4500 WITH NO INCREASE IN SPEED OR INCREASE IN PRESSURE ON THE ACCELERATOR PEDAL. THE CRUISE CONTROL WAS ALSO ON AT THE TIME. *TR

Power Train
Filed Sep 12, 201140,052 milesTX

MY CAR HAS WENT OUT 3 TIMES IN WEEK TWICE ON THE FREEWAY WITH ONCOMING TRAFFIC. IT SLOWS DOWN THEN A WRENCH SYMBOL COMES ON. I PURCHASED MY VEHICLE 3 WEEKS AGO. TOOK IT BACK TO THE DEALER AND WAS TOLD BY THE SERVICE DEPT THAT I NEED TO HAVE THE THROTTLE BODY REPAIRED,. THEY ORDERED THE PART AND SAID I NEED TO PAY $100 DEDUCTIBLE. I JUST PURCHASED THIS CAR I SHOULDN'T HAVE TO PAY ANYTHING IF IT WOULD HAVE BEEN CHECKED OUT CORRECTLY I WOULDN'T HAVE HAD THIS PROBLEM. THEY ALSO TOLD ME I NEED A NEW BATTERY!! THREE WEEKS AFTER I PURCHASED IT!! THIS SHOULD HAVE BEEN REPLACED BY THEM FOR FREE, THEY SAID I WOULD NEED TO BUY A NEW BATTERY AND IT WOULD BE $109.00 MORE PLUS THE DEDUCTIBLE. I AM VERY DISAPPOINTED IN THIS CAR. I LOVE THE WAY IT LOOKS BUT AM SO UNSATISFIED WITH THE PERFORMANCE. IF I GET INTO AN ACCIDENT I HOLD FORD CO COMPLETELY RESPONSIBLE FOR ANY DAMAGES, AS I SEE THEY HAVE HAD MANY COMPLAINTS AND THEY ARE NOT DOING ANYTHING ABOUT IT. I AM LOOKING INTO AN ATTORNEY BECAUSE THIS CAR SHOULD NOT BE SOLD IF IT HAS THIS DEFECT, IT IS PUTTING PEOPLES LIVES IN DANGER!! WHAT ARE THEY WAITING FOR TO SEE HOW MANY DEATHS WILL OCCUR BEFORE THEY LET PEOPLE KNOW NOT TO BUY IT. I PLAN ON TELLING EVERYONE NOT TO PURCHASE I FORD. I SHOULD HAVE PURCHASED A HONDA/LIKE BEFORE. *TR

Power Train
Filed Sep 9, 201110,000 milesPA

THIS IS THE 4 CYLINDER VERSION OF THE 2010 FUSION. SINCE THE CAR WAS ONLY A FEW MONTHS OLD, THE TRANSMISSION HAS BEEN SLIPPING IN LOW GEAR. AS THE MILEAGE HAS GONE UP IT HAS OCCURRED MORE OFTEN BUT MAINLY IN LOW GEARS. THE PROBLEM HAS BEEN THAT IT DOES NOT SET OFF ANY SERVICE LIGHTS SO THEY HAD NOT BEEN ABLE TO FIND ANYTHING TO FIX. AFTER DRIVING THE CAR FOR ABOUT A YEAR, IT FINALLY HAPPENED AT HIGH SPEED AND TURNED ON THE SERVICE LIGHT. IT WAS BAD ENOUGH THAT I HAD TO PULL OFF THE ROAD. BY THIS TIME, THE TRANSMISSION WAS DAMAGED AND THEY HAD TO REBUILD MANY OF THE PARTS. FORD KNEW THIS WAS OCCURRING AND HAD A BULLETIN ALL ABOUT IT. THIS SHOWS THAT PRIOR TO THE REBUILD, FORD ALREADY KNEW THE TRANSMISSION HAS HAD ISSUES. PRIOR TO THE REBUILD, THE TRANSMISSION HAD BEEN THROUGH MULTIPLE TESTS, A REPROGRAMMING OF THE TRANSMISSION, AND OTHER CHANGES TO THE TRANSMISSION FROM THEIR TECHNICAL SERVICE BULLETINS. I DID OPEN A CASE WITH FORD CUSTOMER SERVICE. THEY ADMITTED TO ME THAT THE TRANSMISSION HAS HAD ISSUES IN OTHER CARS AND THEY ARE WORKING ON HOW TO RESOLVE THEM. SOON AFTER I WAS TOLD THAT, I WAS ASSIGNED TO A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE WHO DENIED THIS FACT. AFTER A FEW MONTHS MORE, I GOT A CALL FROM FORD STATING THAT THEY HAVE NO IDEA HOW TO FIX THE PROBLEM SO THEY ARE JUST CLOSING THE CASE WITH NO RESOLUTION. I ASKED FOR A REPLACEMENT TRANSMISSION AND THEY HAVE SAID NO. IF YOU LOOK IN THE FORUMS FOR THE 2010 FORD FUSION 4 CYLINDER, YOU WILL SEE HOW COMMON THE

Power Train
Filed Sep 9, 201142,000 milesMO

CAR STOP RESPONDING TO ACCELERATOR,JUST COAST ALONG WRENCH SYMBOL CAME ON DASH. PICKED UP CAR TODAY PAID 200,17 FOR REPAIR GOT 4 MILES AWAY FROM SHOP CAR STOPPED AGAIN. *TR

Power Train
Filed Sep 8, 201123,500 milesMI

SEVERE TRANSMISSION SLIPPAGE WHEN TRYING TO ACCELERATE. ENGINE RPM'S INCREASED RAPIDLY BUT VEHICLE DID NOT SPEED UP. CAUSED A NEAR COLLISION WHEN TRYING TO CUT ACROSS SEVERAL LANES OF TRAFFIC. *TR

Vehicle Speed Control
Filed Sep 8, 2011IL

WHILE TRAVELING IN MY NEW FORD FUSION APPROXIMATELY BETWEEN 55 - 60 MPH ON THE EXPRESSWAY, WITHOUT ANY WARNING MY CAR SPEED DROPPED INSTANTLY FROM 55-60 MPH DOWN TO 5 MPH, AT THE SAME TIME THE WRENCH ON THE DASHBOARD ILLUMINATED. UNABLE TO ACCELERATE I IMMEDIATELY HIT MY HAZARDS BARELY MAKING IT ACROSS TWO LANES TO THE SHOULDER AND TO SAFETY, I TURNED THE CAR OFF, AND THEN BACK ON, ALL SEEM WELL. THANK GOD, THE TRAFFIC WAS NOT HEAVY. I TOOK THE CAR TO FORD, AFTER ONLY ONE DAY IN THE SHOP I WAS INFORMED, THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THAT IT WAS HOOKED TO AND TESTED WITH THE DIAGNOSTICS MACHINE. I WAS TOLD THAT MAYBE IT WAS JUST A GLITCH, OR FLUKE, RELUCTANT, I ACCEPTED MY CAR BACK. BUT, NEEDLESS TO SAY EXACTLY ONE WEEK LATER IT HAPPENED AGAIN, THIS TIME I WAS ON THE ENTRANCE RAMP TO A VERY CROWDED EXPRESSWAY, TRAVELING APPROXIMATELY 30 MPH, SPEED SUDDENLY DROPPED TO LESS THAN 5 MPH, ACCELERATION WAS NOT POSSIBLE WRENCH LIGHT ILLUMINATED. NEXT MORNING BACK IN FORDS SHOP. AFTER HAVING MY CAR FOR EIGHT DAYS AND 40+ MILES ADDED TO MY FORD FUSION I WAS INFORMED THAT THE PROBLEM COULD NOT BE DUPLICATED. I CONTACTED FORD CUSTOMER SERVICE AND VOICED MY CONCERN, ONE DAY LATER I WAS INFORMED MY CAR WAS READY AND THAT THE PROBLEM WAS IDENTIFIED, AND THE THROTTLE HAD TO BE REPLACED. *TR

Power Train
Filed Sep 8, 2011LA

WHILE PULLING INTO TRAFFIC, MY FORD FUSION LOST POWER, WOULD NOT ALLOW ME TO ACCELERATE AND STARTED THRUSTING FORWARD AND JERKING AND THE WRENCH WARNING LIGHT CAME ON. I COASTED TO SAFETY, PUT IT INTO PARK, TURNED THE CAR OFF AND WAITED ABOUT 30 SECONDS, TURNED THE CAR BACK ON AND THE WRENCH LIGHT WAS GONE AND THE CAR SEEMED FINE. FOUR DAYS LATER, THE SAME THING HAPPENED AGAIN. I TOOK MY CAR TO A FORD DEALERSHIP, THEY TOLD ME THEY COULDN'T GET ANY CODES AND HAD ME COME AND GET IT. ABOUT TWO MILES DOWN THE ROAD, IN MIDDLE OF BUSY TRAFFIC, IT HAPPENED AGAIN. I WAS LUCKY ENOUGH TO GET TO SAFETY, I CALLED THE DEALERSHIP AND THEY TOLD ME TO DRIVE IT BACK. THEY STILL COULD NOT GET IT TO DUPLICATE THE PROBLEM, THERE WERE NO CODES BEING THROWN, SO THEY TOLD ME TO COME AND GET THE CAR. I TOLD THEM ABOUT THE NUMEROUS ONLINE COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND EVERY TIME, IT WAS A BAD THROTTLE BODY. HE SAID THEY CAN'T JUST REPLACE THE THROTTLE BODY UNTIL THEY GET THE CODES. HE TOLD ME TO DRIVE IT UNTIL IT DIES AGAIN, TURN THE CAR OFF BUT NOT BACK ON AND GET IT TOWED TO THEM, THEN MAYBE THEY CAN GET THE CODES. I AM SCARED AND FEEL UNSAFE DRIVING IT. LOOKING AT PAST TIMES IT DIED, IT WAS WHILE DRIVING FOR A WHILE, THEN SHUT OFF THEN RAN SHORTLY AFTER. IT SEEMS TO ONLY BE AN ISSUE WITH THE 2010'S, AND ALWAYS HAPPENS BETWEEN 30-40 THOUSAND MILES, AND IT'S ALWAYS A BAD THROTTLE BODY. I CAN'T EVEN TELL YOU HOW MANY COMPLAINTS I READ ONLINE AND I PERSONALLY KNOW OF TWO OWNERS THAT

Vehicle Speed Control
Filed Sep 7, 201139,500 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH WITH PRESSURE APPLIED TO THE ACCELERATOR PEDAL THERE WAS NO POWER RESPONSE AND THE RPMS BEGAN TO DECREASE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. UPON RESTARTING THE ENGINE THE VEHICLE OPERATED NORMALLY. THE FAILURE RECURRED TWELVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,500. THE VIN WAS UNAVAILABLE.

Wheels
Filed Sep 7, 201121,000 milesTN

I HAVE A 2010 FORD FUSION AND THIS IS MY SECOND ENTRY INTO THIS DATABASE FOR A BROKEN STUD. AFTER ~21000 MILES, A SECOND STUD ON THE FRONT DRIVERS WHEEL HAS FAILED BY SHEARING COMPLETELY. ONCE AGAIN THE DEALER WILL ONLY REPLACE THE BROKEN STUD, LEAVING ME TO WORRY OVER THE REMAINING STUDS. ALSO, IT HAS TAKEN TWO NIGHTS FOR THE DEALERSHIP TO RECEIVE THE NEW STUD. *TR

Power Train
Filed Sep 7, 201113,000 milesIL

WHILE DRIVING ON THE HIGHWAY, MY 2010 FORD FUSION SUDDENLY SLIPPED GEARS ON ITS OWN. THE CAR STARTED TO SLOW DOWN. I WAS STEPPING ON THE GAS PEDAL, THE ENGINE WAS TURNING BUT THE CAR WASN'T ACCELERATING. I WAS NEARLY REAR ENDED. I MANAGED TO COAST TO THE EMERGENCY LANE. I PUT IT IN PARK AND TURNED THE CAR OFF. I WAS AFRAID TO CONTINUE BUT THOUGHT I WOULD GIVE IT A TRY. THE CAR STARTED OK AND ACCELERATED NORMALLY. THE NEXT WEEK, MY HUSBAND HAD THE SAME EXPERIENCE. MY HUSBAND TOOK THE CAR TO FORD DEALERSHIP THE NEXT DAY. THE DEALERSHIP CALLED AND TOLD US THAT THEY CAN'T DUPLICATE THE TRANSMISSION PROBLEM AND THEIR COMPUTER TESTS DID NOT DETECT ANY PROBLEMS. I TOLD THEM OF THE NUMEROUS COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND THAT I DIDN'T FEEL SAFE DRIVING MY CAR. THEY SAID THEY HAVEN'T HEARD OF ANY COMPLAINTS NOR ANY TSBS ON THIS CAR! I SENT THEM A LINK TO THIS WEBSITE AND TOLD THEM TO READ IT. WILL THEY STILL SAY NOTHING WAS WRONG BECAUSE THEIR COMPUTERS CAN'T DUPLICATE IT? OR DO THEY THINK I LIKE BEING WITHOUT A VEHICLE AND WASTING EVERYONE'S TIME? *TR

Power Train
Filed Sep 4, 201120,923 milesIN

WE HAD A PROBLEM WITH A TRANSMISSION LEAK EARLY ON DUE TO A BAD SEAL IN THE TRANS AXLE. IT WAS REPLACED AND ALL SEEMED WELL FRO AWHILE. THEN WE STARTED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION "SLIPPING" BETWEEN 2ND AND 3RD GEARS. TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS A "COMPUTER PROBLEM" THAT NEED AN UPDATE AND THAT IT SHOULD BE OK NOW. IT HAPPENED AGAIN AT A LATER DATE. TECHNICIAN TOOK IT FOR A DRIVE AND THEN TOLD MY WIFE THAT THERE WAS NOTHING WRONG, THAT IS THE WAY IT'S SUPPOSED TO SHIFT. AT TIMES IT JERKS REALLY BAD WHEN SHIFTING. NOT SURE IF THE TRANSMISSION PROBLEM CAN AFFECT MY FUEL IN-EFFICIENCY BUT, THE CAR IS FAR FROM THE MILEAGE ADVERTISED FOR THIS MAKE. TRANSMISSION PROBLEM IS INTERMITTENT AT THIS POINT. I'M AFRAID WE ARE GOING TO GET PUSHED RIGHT THROUGH OUR WARRANTY PERIOD, THEN THAT IS WHEN THEY WILL FIND THE PROBLEM! WE HAVE INSISTED ON A NEW TRANSMISSION FROM THE START, JUST TO BE STOPPED DEAD IN OUR TRACKS WITH A FLAT REFUSAL. HOPING I CAN UNLOAD THIS CAR BEFORE SOMETHING BIG HAPPENS. SEEMS A SHAME THAT FORD IS THE ONLY AUTOMAKER TO KEEP IT'S HEAD ABOVE WATER AND NOT HAVE TO BE BAILED OUT. THE SOONER THEY ADMIT THEY HAVE A PROBLEM HERE AND RECTIFY IT THE BETTER FOR EVERYONE. IF NOT, FORD WILL JOIN THE OTHERS AS A MODERN AMERICAN FAILURE! IF YOU HAVE ANY PROBLEM LIKE THIS PLEASE POST IT RIGHT AWAY! IN THE MEANTIME, WE ARE SHOPPING FOR A NICE SOLID JAPANESE MODEL. *TR

Vehicle Speed Control
Filed Sep 4, 201127,000 milesTX

THERE WAS A RECALL ON THE 2010 FORD FUSION TRANSMISSIONS. I TOOK THE CAR IN ON 12/31/10 TO AUTOMAX FORD, KILLEEN, TX. THEY TOLD ME THAT NOTHING WAS WRONG WITH IT AND IT IS FINE. ON 3 AUGUST 2011 MY CAR FELT LIKE IT DID A DOWNSHIFT WHILE GOING DOWN THE HIGHWAY. AT THIS POINT MY ACCELERATOR FAILS TO WORK. THE CAR IS NOT IN ANY GEAR AND EVEN WHEN I GIVE THE CAR GAS THE ENGINE WILL NOT REV. I THEN HAVE TO COME TO A COMPLETE STOP AND PUT THE CAR IN PARK. WHILE IN PARK THE CAR IDLES REALLY HEAVY LIKE AND STUTTTERS TO KEEP GOING SO I HAVE TO TURN THE CAR OFF. WHEN I TURN THE CAR BACK ON IT WILL TURN OVER ABOUT 6 OR 7 TIMES BEFORE IT STARTS. I HAVE TO DO THIS PROCESS EVERY TIME THE CAR DOES THIS WHICH HAS BEEN ABOUT 6 TIMES IN THE PAST TWO DAYS. THE INCIDENT HAPPENS ON THE HIGHWAY AND IN REGULAR CITY DRIVING. I BELIEVE AUTOMAX FORD HAS FAILED TO DO THE INSPECTION RIGHT AND NOW THE RECALL LETTER IS EXPIRED AS OF APRIL 2011. I WAS ALSO DEPLOYED OVERSEAS DURING THAT TIME PERIOD OF EXPIRATION. *TR

Power Train › Automatic Transmission
Filed Aug 30, 201145,000 milesWI

THE AUTOMATIC TRANSMISSION IN MY 2010 FUSION SE SHIFTS ERRATICALLY IN THE LOW GEARS. THE VEHICLE IS STILL UNDER WARRANTY SO I TOOK IT TO THE FORD STEALERSHIP. I HAD PULLED THE TRANSMISSION DIPSTICK AND NOTICED THAT THE FLUID WAS GREYISH BLACK COLORED. THEY TOLD ME THAT THE FLUID WAS SUPPOSED TO BE THAT COLOR. I ASKED THEM TO GET A BRAND NEW QUART OF THE MERCON LV FLUID, AND PROVED IT WAS A DARK RED. I TALKED THEM IN TO REPLACING THE TRANSMISSION FLUID FOR FREE. I SWEAR THE DEALERSHIPS LIE THROUGH THEIR TEETH TO KEEP FROM DOING ANYTHING FOR FREE UNDER WARRANTY. THE VEHICLE STILL SHIFTS FUNNY; IN THE FIRST TWO GEARS IT FEELS LIKE IT SLIPS EVEN THOUGH IT REALLY ISN'T SLIPPING. ITS JUST A CHOPPY SHIFT OF GEARS. THEY SAID THE WAY IT SHIFTS IS NORMAL, HOWEVER, WHEN I ASKED THEM TO PUT THAT IN WRITING AND SIGN IT, THEY WOULDN'T DO IT. THE RESPONSE WAS "IT HAS A 60K MILE POWER TRAIN WARRANTY." WAY TO CHANGE THE SUBJECT! APPEARS TO ME THAT FORD AND ITS CROOKED DEALERSHIPS ARE QUICK TO SELL YOU A CAR, BUT SLOW TO TAKE CARE OF YOU AFTER THE SALE. (IF THEY TAKE CARE OF YOU AT ALL THAT IS.) I THINK MIKE ROWE SHOULD TELL PEOPLE THIS ON THE FORD TV COMMERCIALS. *TR

Latches/Locks/Linkages
Filed Aug 29, 201126,150 milesMI

2010 FORD FUSION PURCHASED IN DECEMBER 2010 CONTINUES TO HAVE THE HOOD RELEASED WHEN DRIVING. THE VEHICLE HAS BEEN TAKEN BACK TO PAULI FORD MANY TIMES SINCE I OWNED THE CAR.....WITHOUT SUCCESS IN FIXING THE PROBLEM, I HAVE INFORMED PAULI FORD/ST. JOHNS MICHIGAN AND ALSO FORD MOTOR CO. OF THE PROBLEM AND THAT MY CONCERN IS THAT WHILE DRIVING AN ACCIDENT MAY OCCUR. THE LAST DATE THE HOOD OPENED IS BELOW BUT THE PROBLEM HAS CONTINUED SINCE THE VEHICLE WAS OWNED. *TR

Power Train
Filed Aug 29, 201137,700 milesTX

WHILE DRIVING DOWN A VERY BUSY ROAD AT 45 MPH, MY ACCELERATOR CUT OUT, REDUCING ENGINE POWER TO IDLE AND CAUSING ME TO ALMOST BE HIT BY 3 DIFFERENT VEHICLES WHILE TRYING TO FIND A PLACE TO STOP. I HAD MY WIFE AND MY INFANT SON IN THE CAR. THIS WAS UNACCEPTABLE FOR A VEHICLE THIS NEW! THE MAINTENANCE LIGHT (WRENCH) CAME ON..BUT WENT OFF AFTER I SHUT THE VEHICLE DOWN AND RESTARTED, TO WHICH THE CAR THEN RAN NORMAL. I THEN HAD IT ACCELERATE UNCOMMANDED, AT THAT POINT A SHUT IT DOWN AND HAD IT TOWED TO THE DEALERSHIP. I AM WAITING TO HEAR WHAT THEY SAY ABOUT IT. 37,000 MILES SEEMS TERRIBLY LOW TO BE HAVING THESE TYPES OF "ISSUES" IT IS A 2010 FORD FUSION SE 3.0L, AND I AM NOT HAPPY! *TR

Power Train › Automatic Transmission
Filed Aug 25, 201156,500 milesNC

FORD 6F35 TRANSMISSION HAS "DEAD SPOTS", JERKINESS AND HARD SHIFTING SINCE I OWNED THE CAR. AT 56,500 MILES, TRANSMISSION FLUID WAS FOUND TO BE LEAKING FROM THE DRIVE SHAFT AXLE AND THAT HAD TO BE REPLACED UNDER WARRANTY. THE TRANSMISSION IN THIS CAR IS DEFECTIVE AND SHOULD BE REPLACED. *TR

Wheels › Lugs/Nuts/Bolts/Studs
Filed Aug 19, 201143,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE PASSENGER SIDE FRONT AND DRIVERS SIDE VEHICLE STUDS WERE BROKEN AND REPLACED AT MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER, AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 50,000.

Power Train › Automatic Transmission
Filed Aug 18, 201139,725 milesCA

THE TRANSMISSION SLAMS INTO REVERSE WHEN COLD, SLIPS BETWEEN GEARS, SEEMS TO POP INTO NEUTRAL, RPM SHOOTS TO OVER 4000, SLAMS BACK INTO GEAR SO HARD YOU'D SWEAR THE CAR HAS BEEN REAR-ENDED. THE "WRENCH" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PERFORMED TSB TO REPLACE THE PCM COMPUTER--DIDN'T HELP. THE CAR DID THE SAME THING AS I DROVE IT HOME FROM THE DEALER. THIS IS IN NO WAY A COMPLAINT ABOUT OUR DEALER. THIS SERVICE DEPARTMENT ALWAYS GIVES US GREAT SERVICE, AND ARE WILLING TO DO ANYTHING THEY CAN TO HELP US, BUT WHAT ARE THEY SUPPOSED TO DO? THEY DIDN'T DESIGN OR BUILD THIS MONSTROSITY. THEY ARE IN CONTACT WITH FORD FACTORY ENGINEERS TO TRY TO SOLVE THIS PROBLEM, BUT NO ANSWERS ARE FORTHCOMING. WE ARE AFRAID TO STRAY FAR FROM HOME WITH THIS FUSION. IF WE CAN'T JUST GO ANYWHERE WE WANT WITH THE CAR, WHAT GOOD IS IT TO US? THE INTERNET IS AWASH WITH HORROR STORIES ABOUT THIS DEFECTIVE TRANSMISSION. THIS IS A KNOWN ISSUE. AS OF THIS WRITING, THERE ARE OVER 60 COMPLAINTS ON THIS NHTSA SITE ABOUT THIS EXACT PROBLEM. HOW MANY MORE ARE NEEDED BEFORE THE AGENCY TAKES SOME ACTION? *KB

WheelsCrash
Filed Aug 16, 201122,200 milesNJ

SEVERAL MONTHS AGO, THE REAR LEFT WHEEL OF M Y 2010 FUSION WAS FALLING OFF. I MANAGED TO STOP, TOW AND FIX THE CAR. IN APRIL, MY PASSENGER RIGHT WHEEL FELL OFF CAUSING ME TO LOSE CONTROL, HIT A POLE AND TOTAL MY 7 MONTH OLD VEHICLE. I WAS ISSUED NUMEROUS TICKETS AND LOST MY JOB DUE TO THIS ACCIDENT. ONE MONTH LATER, FORD CONTACTS ME TO REIMBURSE ME FOR THE FIRST EPISODE (I RECEIVED THE CHECK), BUT TOOK NO BLAME FOR ANY OF THE PROBLEMS WITH MY VEHICLE. I WAS TOLD MY CAR WAS LISTED IN THE RECALL FROM FORD. AFTERWARD I FOUND OUT THAT THERE ARE MANY OTHER COMPLAINTS FOR MY FORD FUSION. *KB

Unknown or Other
Filed Aug 15, 2011AL

TO BEGIN WITH I WAS ONLY HAVING PROBLEMS WHEN SHIFTING FROM REVERSE TO FORWARD. I TOOK MY CAR IN FOR THE RECALL AND I AM STILL HAVING PROBLEMS: MY CAR WILL JERK VIOLENTLY AND THEN SLOW DOWN TO 0. THE WRENCH LIGHT COMES ON AND SOMETIMES THE TRANSMISSION LIGHT. IT HAS HAPPENED GOING SLOW AS IN MAKING A TURN, GOING FAST, AND GOING SLOW IN A STRAIGHT PATTERN. I HAVE DOCUMENTED THE GAS BECAUSE THE SERVICE TECH SAID IT MIGHT NOT BE THE TRANSMISSION BUT SOMETHING WITH THE FUEL. IT HAPPENS ON FULL, 3/4, HALF AND A QUARTER OF A TANK, EARLY MORNING, AFTER I HAVE DRIVEN IT FOR A WHILE. YESTERDAY IT HAPPENED 4 TIMES IN 4 MILES EACH TIME I HAVE TO SHUT THE ENGINE OFF, WHICH APPARENTLY RESETS IT, BECAUSE THE LIGHTS WILL GO OFF, BUT THEN COME ON WHEN IT HAPPENS AGAIN. THIS CAR IS DANGEROUS TO DRIVE, SOMEONE IS GOING TO BE KILLED. I HAVE ADVISED MY FAMILY THAT IF I AM REAR-ENDED AND DEATH OCCURS TO SEEK LEGAL COUNCIL. THE SERVICE PEOPLE SAY THEY CAN NOT DO ANYTHING UNLESS THEY CAN GET THE CAR TO MIMIC THE PROBLEM, OR SOMETHING SHOWS UP ON THE COMPUTER. MEANWHILE THIS IS MY ONLY MEANS OF TRANSPORTATION, I ALSO USE MY CAR EVERYDAY FOR BUSINESS. THEY HAVE NOT PROVIDED ME WITH AN ALTERNATE MEANS OF TRANSPORTATION YET WANT TO KEEP MY CAR FOR 4 DAYS. PLEASE DO SOMETHING, THERE ARE COMPLAINTS ALL OVER THE INTERNET, I AM SURE YOU WOULD HAVE MORE COMPLAINTS IF PEOPLE KNEW ABOUT YOU. CAN YOU PULL FORD'S SERVICE RECORDS TO GET A MORE ACCURATE RECORD OF THE MAGNITUDE OF PROBLEMS. DO SOMETHING BEFORE SOM

Wheels
Filed Aug 12, 201130,000 milesPA

2010 FORD FUSION STUDS BREAKING OFF. SECOND TIME IN 4 MONTHS. *TR

Power Train › Automatic Transmission
Filed Aug 10, 20115,000 milesIL

I HAVE A 2010 FORD FUSION 4CYL AUTOMATIC WITH 20K MILES. I HAVE HAD TRANSMISSION ISSUES SINCE I PURCHASED THIS CAR IN 2010. I AM EXPERIENCING CHOPPY AND JERKY SHIFTING. WHEN DRIVING AT LOW SPEEDS IN TRAFFIC THE CAR WILL SHIFT AND JERK FORWARD. ALSO, WHEN SHIFTING FROM REVERSE TO FORWARD, THE CAR WILL SOMETIMES VIOLENTLY JERK FORWARD. I TOOK THE CAR IN ABOUT 8 MONTHS AGO AND THE TECHNICIAN COULDN'T GET THE ISSUES TO REPEAT AND TOLD ME THERE WAS NOTHING WRONG. I AM NOW COMPLAINING SINCE I NOTICED THIS IS A WELL KNOWN ISSUE AND FORD IS IGNORING IT. *TR

Wheels
Filed Aug 2, 201133,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LUG NUT DETACHED FROM THE WHEEL. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 33,000.

Power Train › Automatic Transmission
Filed Jul 28, 201145,000 milesGA

THROTTLE BODY WENT BAD ON MY 2010 FORD FUSION V6 AFTER ONLY HAVING 45,000 MILES ON IT. ON VEHICLE NOT EVEN 2 YEARS OLD; A PART THIS IMPORTANT SHOULDN'T FAIL. *TR

Power Train › Automatic Transmission
Filed Jul 27, 201131,035 milesOH

THE WRENCH WARNING LIGHT COMES ON IN MY 2010 FORD FUSION MOST OF THE TIME IT IS AFTER IT HAS BEEN DRIVEN FOR AWHILE THEN SHUT OFF AND RESTARTED SOON AFTER BUT YESTERDAY IT HAPPENED AS I WAS DRIVING THE CAR LOSES POWER WILL ONLY GO ABOUT 35 MPH NO MATTER HOW FAR YOU PUSH THE ACCELERATOR WHEN TRYING TO ASCEND A STEEP HILL IT WOULD ONLY GO 10 MILES PER HOUR. *TR

Power Train › Automatic Transmission
Filed Jul 26, 201129,690 milesTX

WHILE DRIVING ON THE HIGHWAY, MY CAR SUDDENLY SLIPPED GEARS ON ITS OWN AND STARTED TO SLOW DOWN AND THE WRENCH LIGHT WAS ILLUMINATED. I WAS NEARLY REAR ENDED AND I HAD MY CHILDREN IN THE CAR WITH ME. I MANAGED TO MAKE IT TO THE EMERGENCY LANE AND AT THAT POINT THE CAR THRUSTED FORWARD AND JERKED. I PUT IT IN PARK AND TURNED IT OFF AND BACK ON AND LIGHT WAS GONE. THE NEXT DAY WHILE DRIVING TO WORK ON HIGHWAY AGAIN, SAME PROBLEM. I TOOK IT TO LOCAL FORD THAT EVENING ONLY TO GET A PHONE CALL THAT THEY CANT DUPLICATE THE PROBLEM. I TOLD THEM OF THE NUMEROUS COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND THAT I DIDN'T FEEL SAFE LEAVING THE LOT. THEY SAID THEY HAVEN'T HEARD OF ANY COMPLAINTS NOR ANY TSBS ON THIS CAR! I SENT THEM A LINK TO THIS WEBSITE AND TOLD THEM TO READ IT. CURRENTLY THEY HAVE NOT CALLED ME BACK WITH AN ANSWER. I BOUGHT THIS CAR WITH ABOUT 25,000 MILES ON IT 3 MONTHS AGO AND CURRENTLY I AM AT 29,700. I SURELY DIDN'T EXPECT TO HAVE A MAJOR ISSUE LIKE THIS. I OWN ANOTHER FORD WHICH HAS LASTED WELL OVER 200K MILES BUT I HAVE NEVER BEEN PLACED IN DANGER WITH ANY VEHICLE LIKE THIS. THE DEALERSHIP TOLD ME WHEN THE CAR DOES THAT IT GOES INTO LIMP MODE FOR "SAFETY' REASONS. I DON'T SEE HOW SAFE THAT CAN BE IF YOU CAUSE A PILE UP ON THE FREEWAY. MY QUESTION I AM WAITING TO ASK THEM IS EVEN IF THEY DROVE MY CAR AND GOT THE SAME ISSUE, IF THE READ OUT ON MACHINE DOESN'T TELL THEM WHAT'S WRONG, HOW ARE THEY TO FIX IT? WILL THEY STILL SAY NOTHING WAS WRONG BECAUSE THEY COM

Vehicle Speed Control
Filed Jul 25, 2011CA

I WAS DRIVING ON THE FREEWAY 101. I ACCELERATED TO CHANGE LANES AND THE GAS PEDAL STUCK IN THAT POSITION. I PUT ON THE BRAKES TO SLOW ME DOWN AS SOON AS I TOOK MY FOOT OFF THE BRAKE THE CAR STARTED TO SPEED AGAIN, I BRAKED AGAIN AND EXITED THE FREEWAY AND PULLED TO THE SIDE OF ROAD, PUT IT IN NEUTRAL AND TURNED OF THE ENGINE. WHEN I LOOKED AT THE GAS PEDAL, THE RUBBER MAT HAD STUCK ON TOP OF THE ACCELERATOR. I CALLED MY FORD DEALER TODAY THEY HAD NO KNOWLEDGE OF THIS PROBLEM, HOWEVER I NOTED ON THE WEB TODAY YOU HAD ISSUED A WARNING ABOUT THIS PROBLEM IN JUNE OF 2010, WE BOUGHT OUR CAR IN OCT. 2010, AND I GUESS FORD DIDN'T TELL DEALERS NOT TO PUT THIS ALL WEATHER MAT ON TOP OF AN EXISTING MAT, AS PER THEIR PRINTED INSTRUCTIONS ON THE MAT ITSELF.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →