Page 66 of 103 · complaints 3,251–3,300 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Engine
Filed Jul 2, 201420,000 milesMA

WHEN I START MY CAR AND DRIVE OUT OF PARKING IT SPUTTERS FOR A BIT. THEN LATER ON I WILL COMPLETELY LOOSE THE ACCELERATION. I HAVE TO TURN OFF AND RESTART THE CAR. IT WILL WORK FOR A LITTLE BIT AND THEN I LOOSE ACCELERATION AGAIN. HAS HAPPEN ON THE HIGHWAY, AT A INTERSECTION, AND SIDE ROADS. I HAD THE THROTTLE REPLACED AND IT STILL HAPPENS...... *TR

Engine
Filed Jul 2, 201470,000 milesMA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY DECELERATED TO 25 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AND FUNCTIONED NORMALLY. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. A PRIVATE MECHANIC STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000.

Steering
Filed Jul 2, 2014117,750 milesTN

ON THE HOME I WAS TURNING ONTO MY NEIGHBORHOOD STREET, AND AT A SUDDEN IT BECAME DIFFICULT TO TURN. I HAD TO FORCE MY STEERING WHEEL TO THE RIGHT AND COME TO A DRAMATIC STOP TO KEEP FROM GOING INTO THE HOUSE ON THE CORNER. THIS IS AN ON GOING PROBLEM AND I HAVE CALLED THE DEALERSHIP TO COMPLAIN AND WAS TOLD TO BRING THE CAR IN, BUT BECAUSE I DON'T HAVE THAT $100.00 FEE FOR THEM TO DIAGNOSE MY VEHICLE I HAD NO CHOICE BUT TO TURN AWAY. MY STEERING WHEEL HAS LOST POWER COUNTLESS OF TIMES AND MY LIFE IS IN DANGER. THIS IS MY ONLY MEANS OF TRANSPORTATION AND I CANT AFFORD TO PURCHASE ANOTHER VEHICLE AT THE TIME....PLEASE PLEASE!!!! HELP I DON'T WANT TO DIE OR BE SERIOUSLY HURT!! *TR

Electrical System
Filed Jun 29, 201469,000 milesNJ

FOR SEVERAL MONTHS THE VEHICLE HAS BEEN RANDOMLY SHUTTING OFF MID-DRIVE. FOLLOWED BY THAT THE CHECK ENGINE LIGHT AND A WRENCH LIGHT WOULD LIGHT UP. A WEEK AGO WE RECEIVED LETTER IN THE MAIL FROM FORD SAYING THAT OUR VEHICLE IS ELIGIBLE FOR NEW THROTTLE BODY SINCE THERE HAS BEEN ISSUES SINCE MANUFACTURED, WHICH PERFECTLY EXPLAINED OUR PROBLEM. WE TOOK IT TO FORD, WHERE THEY REPLACED THE THROTTLE BODY. HOWEVER, ONLY A WEEK LATER THE CAR IS BACK TO THE SAME THROTTLE BODY PART PROBLEM. ON SATURDAY, 6/28/14 AT AROUND 11:40PM THE CAR TURNS OFF MID-DRIVE RIGHT BEFORE I CROSS OVER A MAJOR INTERSECTION, RT 130 AND RT 30 IN COLLINGSWOOD, NJ AREA. I QUICKLY BRAKED AND TURNED THE ENGINE COMPLETELY OFF BEFORE I PASSED THE WHITE LINE. I SAT THROUGH AN ENTIRE GREEN AND RED LIGHT. ONCE THE LIGHT TURNED GREEN AGAIN, I STARTED THE CAR BACK UP AND PRESSED MY GAS PEDAL. THE CAR INSTANTLY TURNED OFF AGAIN, WHERE I WAS NOW CAUGHT IN THE INTERSECTION. THERE WAS NO MOMENTUM, SO I VERY SLOWLY COASTED THROUGH DURING THE GREEN LIGHT, YELLOW LIGHT, AND POSSIBLY SOME OF THE RED LIGHT. LUCKILY, I MADE IT THROUGH THE INTERSECTION OUT OF HARM, BUT I WAS AT A GREAT RISK OF GETTING T-BONED BY ONCOMING TRAFFIC ON A MAJOR STREET SUCH AS ROUTE 130 ESPECIALLY LATE AT NIGHT. OBVIOUSLY, THE NEW THROTTLES DO NOT FIX THE PROBLEM. I NO LONGER FEEL SAFE DRIVING THIS CAR AFTER THIS NEAR FATAL INCIDENT. IS FORD GOING TO WAIT UNTIL THERE IS FATALITIES FROM THIS MANUFACTURED MALFUNCTION BEFORE THEY ACT AND RECALL THIS MAKE

Vehicle Speed Control
Filed Jun 29, 201457,814 milesPA

WHILE DRIVING ON THE INTERSTATE AT HIGHWAY SPEEDS IN THE LEFT HAND LANE, THE VEHICLE LOST ALL ABILITY TO ACCELERATE. WHILE ALL OTHER CONTROLS REMAINED (STEERING, BRAKING, HVAC), THE VEHICLE WAS UNABLE TO ACCELERATE OR MAINTAIN HIGHWAY SPEEDS. THE SERVICE WRENCH LIGHT ACTIVATED ON THE DASHBOARD AND THE VEHICLE INDICATED A TRANSMISSION ERROR. THIS WAS A DANGEROUS SITUATION AS NOT HAVING THE ABILITY TO ACCELERATE WHILE ON THE INTERSTATE MAKES IT VERY HARD TO POSITION THE VEHICLE SAFELY ON THE ROADWAY. VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DIAGNOSED AS A KNOWN PROBLEM WITH THE THROTTLE BODY. WHILE IT WAS A KNOWN ISSUE, FORD ONLY EXTENDED THE WARRANTY ON THE ITEM AND DID NOT RECALL THE VEHICLE. GIVEN THE DANGER ASSOCIATED WITH THE LOSS OF ACCELERATION, THIS VEHICLE SHOULD HAVE BEEN RECALLED BEFORE THE VEHICLE LOST THE ABILITY TO ACCELERATE WHILE ON AN INTERSTATE. *TR

Power Train
Filed Jun 29, 201449,700 milesIA

EXPERIENCING TRANSMISSION PROBLEMS. IN ATTEMPTING TO GET UP TO 60 MPH ON A LOCAL 4 LANE HIGHWAY, THE VEHICLE HESITATED AND LURCHED WHEN ATTEMPTING TO CHANGE GEARS. THE VEHICLE CANNOT ACCELERATE SMOOTHLY AND REVS INCONSISTENTLY. THE VEHICLE EXPERIENCED SIMILAR ISSUES AT 30,000 MILES AND THE TRANSMISSION WAS OVERHAULED. *TR

Fuel/Propulsion System
Filed Jun 28, 201492,000 milesCA

DRIVING ON FWY AT 65 MPH WHEN ENGINE DIES IN MY 10 FUSION! PUSHING GAS PEDAL RESULTED IN NO ACTION RPM GAUGE TO 0 AS I MOVED TO SHOULDER. MY GOD WAS WATCHING OVER ME AS I HAVE NO IDEA HOW I MADE IT TO THE SHOULDER AVOIDING CARS ALL AROUND ME AND NOT CAUSING A WRECK OR GETTING HURT. CAR STARTED UP AFTER 5 MINUTES OF PRAYERS AND DROVE TO DEALER WHO WAS LESS THAN 1 MILE AWAY. CAR DIED AGAIN 200 YARDS FROM DEALERSHIP BUT STARTED UP AND MADE IT TO DEALER. THEY RECOGNIZED THE PROBLEM-THROTTLE BODY ISSUE AND FORD HAD EXTENDED WARRANTY TO 150K ON CAR FOR THIS REASON VIA "CUSTOMER SATISFACTION PROGRAM 13NO3". ISSUE WAS FIXED NEXT DAY, CAR IS FINE NOW. HAD RECEIVED NOTIFICATION FROM FORD INDICATING THAT THE "THROTTLE BODY MAY DEVELOP CONTAMINATION..." THE FACT THAT THE CAR DIED AS I WAS DRIVING ON THE FWY AT FWY SPEEDS AND DID NOT GET HURT OR HURT ANYONE ELSE IS A MIRACLE. FORD RECOGNIZED THE PROBLEM AND CHOSE TO NOT ACT BUT CHOSE TO WAIT UNTIL A MECHANICAL FAILURE OCCURS BEFORE ACTING. I HAVE THIS QUESTION FOR FORD EXECUTIVES, KNOWING THAT THE "THROTTLE BODY MAY BE CONTAMINATED...." WOULD YOU ALLOW YOUR SONS AND/OR DAUGHTERS TO DRIVE A FORD? FORD WILL SPEND MILLIONS OF $'S PROMOTING THEIR VEHICLES INSTEAD OF PROACTIVELY CORRECTING THE THROTTLE BODY ISSUE. MY SON WILL BE 16 NEXT YEAR AND HE WANTS AN F150, MY DAUGHTER WILL BE 16 IN 3 YEARS AND SHE WANTS A MUSTANG. THEY WILL NOT BE DRIVING FORD PRODUCTS. I WILL ENSURE THAT ALL MY FAMILY/FRIENDS/PEERS AND ACQUAINTANCES HEAR OF MY NEAR DEA

Engine and Engine Cooling
Filed Jun 27, 201490,000 milesWV

I WAS DRIVING TO GET LUNCH AND EXPERIENCED A COMPLETE LOSS OF POWER IN MY CAR AND SAY THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATE. I MANAGED TO PULL OFF THE ROAD AND AFTER LURCHING TO A STOP, I SHUT THE CAR OFF, WAITED A MOMENT AND STARTED IT AGAIN. AFTER PICKING UP MY LUNCH, THE SAME THING HAPPENED AND I BARELY GOT OFF THE ROADWAY. I PLUGGED A DIAGNOSTIC MACHINE INTO THE CAR WHICH INFORMED ME THAT THE THROTTLE BODY WAS "STUCK OPEN." *TR

Fuel/Propulsion System
Filed Jun 24, 201430,019 milesGA

I WAS DRIVING AT A LOW SPEED OF APPROXIMATELY 20-25 MPH BEHIND A LARGE TRUCK. TRUCK PULLED OVER TO LET PEOPLE PASS, AND WHEN I TRIED TO ACCELERATE, NOTHING HAPPENED AND THE SPEED DROPPED TO 5MPH AND DID NOT RESPOND TO ACCELERATOR PEDAL. AN "ORANGE WRENCH, REPAIR NEEDED" INDICATOR LIGHT WAS ON AS I COASTED OFF ROAD AND TURNED OFF IGNITION. WAITED 10 MINUTES, RESTARTED CAR AND DROVE HOME WITHOUT INCIDENT. THERE WAS ALSO ANOTHER INCIDENT THAT SEEMED INSIGNIFICANT AT THE TIME: ABOUT 2 MONTHS AGO, WHEN ACCELERATING TO GO UP A HILL, THE CAR DID NOT RESPOND AND CRAWLED EXTREMELY SLOW UPHILL, BUT WAS OK WHEN BACK ON FLAT GROUND. RECENTLY RECEIVED LETTER FROM FORD ABOUT A RECALL REPAIR FOR PROBLEM WITH THROTTLE BODY,CAUSING CAR TO LOSE POWER, AND TO BRING IT IN FOR A CALIBRATION UPGRADE. UPGRADE IS TO GIVE SLIGHTLY MORE POWER IF YOU SHOULD HAVE PROBLEM, BUT DOES NOT CORRECT PROBLEM SINCE NOT ALL CARS WILL EXPERIENCE LOSS OF POWER. WENT TO DEALER AFTER I HAD LOST POWER, ASKING FOR REPLACEMENT OF THROTTLE BODY SINCE I HAD AN "INCIDENT" AS DESCRIBED IN RECALL. THEY ONLY DID A CALIBRATION UPGRADE SINCE THEY COULD "NOT DUPLICATE THE PROBLEM" AT REPAIR SHOP.COMPUTER DIAGNOSTICS DID NOT RECORD A PROBLEM WITH THROTTLE BODY. SAID "NO CODES IN PCM. RE-FLASHED PCM, RETURN TO CUSTOMER". THE INCIDENT THAT HAPPENED TO ME WAS REAL, AND POTENTIALLY VERY DANGEROUS. HAD I BEEN OUT ON THE BUSY HIGHWAY, IT COULD HAVE BEEN FATAL. I FEEL THAT IF FORD KNOWS THERE IS A PROBLEM AND REFUSES TO CORRECT IT WHEN

Steering
Filed Jun 23, 201465,000 milesIL

THE STEERING ISSUE ON THE CAR HAPPENED ONLY TWO WEEKS AFTER I PURCHASED THE VEHICLE. CAR BECAME VERY DIFFICULT TO STEER, THOUGHT PERHAPS FOR SOME REASON THERE WAS NO FLUID IN IT. CAM TO LEARN THAT THIS CAR DOES NOT USE A POWER STEERING PUMP, RATHER IT HAS AN ELECTRIC MOTOR THAT ASSISTS THE STEERING. AFTER DOING SOME SEARCHES, I FOUND OUT THAT SEVERAL PEOPLE HAVE HAD THIS ISSUE. CONTACTED THE DEALER AND WAS TOLD TO BRING IT IN TO HAVE IT CHECKED OUT, CAME TO LEARN THAT THE POWER STEERING RACK HAD TO BE REPLACED TO THE COST OF 1500.00... I AM BESIDE MYSELF AS I JUST BOUGHT THE CAR!!! THIS IS A RECALL ITEM, BASED ON ALL THE REPORTS OF PEOPLE HAVING THIS SAME ISSUE, FORD NEEDS TO STEP UP TO THE PLATE HERE AND REALIZE THEY HAVE A PROBLEM AND BAD DESIGN TO GET THESE COMPONENTS REPLACED OUT ON THESE CARS BEFORE SOMEONE SERIOUSLY GETS INJURED. THE CAR IS ALMOST IMPOSSIBLE TO STEER WHEN THIS GOES OUT AND IF SOMEONE LIKE AN OLDER PERSON OR YOUNGER INEXPERIENCED DRIVER RUNS INTO THIS SITUATION THE PROBLEM IS GOING TO CAUSE SERIOUS INJURY... THE FAILURE HAPPENS WITHOUT ANY INDICATIONS. FORD RECALL THE PART AND FIX THESE CARS!!! *TR

Engine
Filed Jun 23, 2014110,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED AND THE RPMS DECREASED. THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Steering
Filed Jun 22, 2014TX

I WAS DRIVING 45MPH THEN SUDDENLY MY STEERING WHEEL STARTED GOING ALL OVER CAR LOST CONTROL AND STEERING WAS UNCONTROLLABLE AND REALLY HARD. I HAD TO DRIVE REALLY SLOW TO GET BACK HOME. *TR

Steering
Filed Jun 21, 201451,000 milesOR

WHILE DRIVING AT APPROXIMATELY 25 MPH, I LOST STEERING. I RECEIVED A DASH WARNING THAT I HAVE A POWER STEERING ASSIST ISSUE AND IT NEEDS TO BE SERVICED. I LUCKILY MADE IT TO THE SIDE OF THE ROAD, TURNED THE ENGINE OFF AND BACK ON AND I APPEARED TO HAVE MY STEERING BACK. I DROVE HOME AND MY HUSBAND FOLLOWED ME TO THE DEALERSHIP. THE DEALERSHIP LOOKED AT IT, PULLED SOME CODES BUT THEY COULDN'T DUPLICATE THE PROBLEM. I WAS TOLD THAT IF IT HAPPENED AGAIN, I WOULD NEED TO "MANHANDLE IT" TO GET IT TO THE SIDE OF THE ROAD AND BRING IT BACK TO THE DEALERSHIP. I HAVE HAD THE SAME ISSUE TWICE TODAY, JUNE 21, 2014. IT IS AS THOUGH MY STEERING WHEEL IS LOCKED; IT IS VERY DIFFICULT TO MANHANDLE A LOCKED STEERING WHEEL. WE RESEARCHED FORD FUSION ISSUES AND THIS STEERING ISSUE SEEMS TO BE QUITE COMMON. STEERING IS PRETTY IMPORTANT: PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS HURT, OR WORSE. *TR

Power Train
Filed Jun 20, 201464,000 milesGA

GOING 70 MPH ON I-75 AND THE CAR ENGINE SUDDENLY SPUTTERS AND DROPS TO IDLE AT 1000 RPM. GAS PEDAL DID NOT WORK AND IT WAS LIKE THE CAR WENT INTO NEUTRAL ON ITS OWN. AFTER HAVING TO TRY TO GET TO THE SHOULDER WITHOUT GETTING HIT FROM BEHIND, I HAD TO PUT CAR INTO PARK AND RESTART THE IGNITION. THE CAR VIBRATED AND JERKED RIGHT BEFORE COMING TO A COMPLETE STOP. RESTARTING THE CAR CORRECTED THE ISSUE, AT LEAST FOR THE TIME BEING. PRETTY SCARY. *TR

Engine
Filed Jun 18, 201457,000 milesMI

WE HAD BEEN DRIVING FOR 175 MILES ON THE HIGHWAY WITH THE CRUISE CONTROL SET. THE CAR SUDDENLY LOST POWER WITH NO WARNING AND STARTED SLOWING DOWN. THE SERVICE ENGINE LIGHT CAME ON AS DID THE SYMBOL OF A WRENCH. I PULLED OFF TO SHOULDER. THE CAR WAS IDLING VERY ROUGH. STEPPING ON THE GAS DID NOT RAISE THE ENGINE SPEED. I SHUT THE ENGINE OFF AND LOOKED UNDER THE HOOD. THERE WAS NOTHING OBVIOUSLY WRONG. I TRIED TO RESTART THE ENGINE. IT STARTED AND RAN JUST FINE. THE WARNING LIGHTS WERE OFF. ABOUT 16 MILES LATER THE SAME THING HAPPENED. THERE WAS A SMALL FORD DEALER A FEW MILES AWAY SO I TOOK IT IN. THE PERSON I SPOKE WITH WAS AWARE OF THIS ISSUE AND INDICATED THERE WAS A SERVICE BULLETIN ABOUT IT. APPARENTLY THE PROBLEM IS WITH THE THROTTLE BODY. THEY DID NOT HAVE ONE AVAILABLE. HE SAID THE CAR SHOULD ALWAYS RESTART AND WE SHOULD BE ABLE TO MAKE IT HOME. WE DROVE THE NEXT 300 MILES WONDERING WHAT WOULD HAPPEN. THE CAR WAS FINE FOR THE REST OF THE TRIP. WHEN WE GOT HOME I LOOKED THIS UP ON THE INTERNET AND FOUND COUNTLESS POSTINGS OF THE SAME ISSUE. IT IS OBVIOUSLY WELL KNOWN. GIVEN THIS, I THINK THERE SHOULD BE A RECALL. THIS IS VERY DANGEROUS. WE WERE ON VACATION (MYSELF, WIFE, CHILDREN) ON A RURAL HIGHWAY WHEN THE ENGINE FAILED THE FIRST TIME. A SEMI TRUCK WAS BEHIND US AND STARTED CATCHING UP FAST AS I DRIFTED OFF TO THE SHOULDER. THEY WERE BLOWING THE AIR HORN AT ME BECAUSE THERE WAS ANOTHER TRUCK COMING THE OTHER WAY AND HE COULD NOT MOVE OVER. *TR

Visibility
Filed Jun 17, 201493,456 milesMA

GOOD DAY, I BOUGHT MY CAR USED BACK IN 2011. I HAVE NEVER HAD ANY ISSUES IN THE 3 YEARS REGARDING THE TINTED WINDOWS. I HAVE NOT HAD ANY WORK DONE ON THEM WHILE I OWNED THE VEHICLE EITHER. LAST WEEK THE SERVICE STATION REJECTED AN INSPECTION STICKER DUE TO THIS ISSUE. MY WINDOWS ARE AT A 27 AND I WAS TOLD THAT SHOULD BE AT A 35. I HAVE BEEN LOOKING AT CARS TODAY WHO'S TINTED WINDOWS DO NOT LOOK ANY DIFFERENT THAN MINE AT ALL. WHY ARE SOME PEOPLE ALLOWED TO GET AWAY WITH SOME THINGS IF ITS THE LAW... AND OTHERS DO NOT? PLEASE ADVISE. UNFAIR TREATMENT! THE LAW IS THE LAW AND I SHOULD NOT HAVE TO TAKE A REJECTION WHEN EVERYONE ELSE IS DRIVING AROUND WITH THE SAME TINT. DID THE LAW RECENTLY CHANGE? THANK YOU FOR YOUR COOPERATION IN THIS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air BagsCrash
Filed Jun 16, 201440,000 milesCA

TL* THE CONTACT OWNS 2010 FORD FUSION. THE CONTACT STATED WHILE AT A STOP SIGN HE WAS REAR ENDED BY ANOTHER VEHICLE WHICH CAUSED HIM TO CRASH INTO THE BACK OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Service BrakesCrash
Filed Jun 13, 201471,000 milesOH

I WAS IN A LINE OF TRAFFIC TO TURN LEFT AT A TURN SIGNAL. THE CARS IN FRONT OF ME WENT WHEN THE LIGHT TURNED GREEN. WHEN THE LIGHT TURNED YELLOW, THE TRUCK IN FRONT OF ME STOPPED. I WENT FROM ACCELERATING TO BRAKING, AND THE BRAKE WAS PUSHED TO THE FLOOR, BUT THE CAR WAS STILL ACCELERATING. I OBVIOUSLY REAR-ENDED THE CAR IN FRONT OF ME. HE SAID HE COULD SEE ME AND LET OFF HIS BRAKE WHEN HE REALIZED MY CAR WASN'T STOPPING. LUCKILY, NO ONE WAS INJURED. I HAVE SCHEDULED AN APPOINTMENT TO HAVE THE CAR LOOKED AT TONIGHT AT A DEALERSHIP. THIS HAS HAPPENED BEFORE WITHOUT INCIDENT, AND I THOUGHT I WAS JUST IMAGINING IT. *JS

Wheels
Filed Jun 12, 2014104,500 milesOH

TOOK MY FUSION IN FOR OIL CHANGE AND TIRE ROTATION. TECHNICIAN NOTIFIED ME THEY CANNOT ROTATE TIRES WITHOUT DAMAGING LUG NUTS. FORD USED SLEEVED LUG NUTS (CHROME SLEEVE OVER STEEL LUG NUT) SO WHEN THE LUG NUT CORRODES UNDERNEATH THE SLEEVE EITHER FALLS OFF (REDUCING THE DIAMETER OF THE NUT SO THE WRENCH ROUNDS OFF THE LUG NUT) OR IT SWELLS (INCREASING THE DIAMETER OF THE LUG NUT SO THE WRENCH WILL NOT PROPERLY FIT ONTO THE LUG NUT). THIS IS A SERIOUS SAFETY ISSUE. HOW DO YOU PROPERLY ROTATE YOUR TIRES AT THE RECOMMENDED INTERVALS IF THE FACTORY LUG WRENCH WILL NOT FIT THE LUG NUTS? AND IF YOU HAD A FLAT IN A REMOTE AREA HOW COULD YOU CHANGE YOUR TIRE AND DRIVE TO SAFETY? WHEN I CALLED FORD MOTOR CO. THEY TELL ME THIS IS NOT COVERED UNDER ANY WARRANTY OR RECALL SO THEY WILL NOT REMEDY THE SITUATION. VERY DISAPPOINTING THAT FORD WOULD PUT THEIR CUSTOMERS AT RISK AND NOT STAND BEHIND THEIR PRODUCT FOR SUCH A BASIC YET CRUCIAL COMPONENT OF THE VEHICLE. *TR

Fuel System, Gasoline
Filed Jun 12, 201469,400 milesIN

IT STARTED OUT THAT WHEN I FILLED UP MY FUEL TANK I WOULD TRY TO START THE VEHICLE AND IT WOULD NOT START, I WOULD HAVE TO TRY SEVERAL TIMES THEN IT WOULD START. IT THEN STARTED SHAKING AND IDLING ROUGH WHEN I CAME TO A STOP. THEN AS I WAS DRIVING ON THE INTERSTATE IT JUST DIED. I WOULD PULL OVER AND START AGAIN THEN WOULD DIE. I HAD TO HAVE IT TOWED TO DEALER AND THEY TOLD ME IT WAS THE VAPOR LOCK THAT WENT BAD WHICH IN TURN CAUSED GAS TO GET INTO MY OIL. THEY ALSO STATED THAT THIS PART CAUSED FUEL TO GET INTO THE VAPOR CANISTER. RESEARCH HAS SHOWED ME THAT SEVERAL FORD FUSION WITH THE CAP LESS FUEL HAS CAUSED SEVERAL PROBLEMS. THEY HAVE SINCE STATED THEY HAVE UPGRADED THE CAP LESS GAS TANK BUT WHAT ABOUT THE 2010. IT ENDED UP COSTING ME 700 FOR BOTH PARTS BUT THE ISSUE THAT CAUSED THE PROBLEM IS STILL THERE. PLEASE HELP..... *TR

Steering
Filed Jun 11, 2014106,000 milesIL

I BOUGHT MY 2010 FORD FUSION SEL V6 WITH 12000 MILES AND DRIVE IT DAILY 120 MILES/DAY TO WORK. IT HAS 106,000 MILES NOW. LAST WEEK, FOR THE THIRD TIME, THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" INDICATORS FLASHED ON WHILE DRIVING 70 MPH AT NIGHT, USING CRUISE CONTROL. ARRIVED HOME SAFELY, NEXT MORNING, NO POWER STEERING. DROVE CAR TO FORD DEALERSHIP, WHO HOOKED IT UP TO DIAGNOSTIC MACHINE, AND CLEARED MESSAGES, POWER STEERING NOW FUNCTIONING AGAIN. THE SECOND TIME THIS OCCURRED THE DEALERSHIP LOOKED AT SOMETHING TO DO WITH THE WHEEL ON THE PASSENGER SIDE. I HAVE NOT USED CRUISE CONTROL WITH THIS CAR SINCE THE SECOND EPISODE, NEARLY A YEAR AGO. LAST WEEK, WHEN THE THIRD FAILURE OCCURRED, MY FRIEND WAS DRIVING THE CAR AND HAD ACTIVATED THE CRUISE CONTROL, AND I HAD WARNED HIM THAT I BELIEVED THERE WAS SOME RELATIONSHIP FACTOR WITH USING CRUISE CONTROL AND THE LOSS OF POWER STEERING. I DRIVE QUITE ROUGHLY, AGGRESSIVELY, AND HAVE HIT MANY BUMPS WITH NO LOSS OF POWER STEERING. DURING THE FIRST AND SECOND OCCURRENCE THE CRUISE CONTROL WAS ACTIVATED, A ROUGH SPOT WAS ENCOUNTERED, AND THE "SERVICE POWER STEERING NOW -ADVANCETRAC" MESSAGES CAME ON, WITH CONSEQUENTIAL LOSS OF POWER STEERING. NO MECHANICAL WORK SEEMS TO MATTER, ONLY EFFECTIVE ACTION IS CLEARING THE MESSAGES AND REESTABLISHING POWER STEERING BY HOOKING UP TO DIAGNOSTIC MACHINE. I BELIEVE IT IS A SOFTWARE GLITCH MAYBE INVOLVING A SENSOR. I AM NOT A MECHANIC. WILL THE RECALL/REPLACEMENT OF THROTTLE ASSEMBL

Fuel/Propulsion System
Filed Jun 10, 201480,000 milesTN

I STARTED SMELLING GASOLINE EVERY TIME I WOULD GET OUT OF MY CAR OR WALK TOWARDS IT. I WAS UNDER THE IMPRESSION I HAD "SPILLED SOME", BUT ON 6/9/2014 I NOTICED A PUDDLE OF SOMETHING IN MY DRIVEWAY. I PROCEEDED TO SMELL IT AND NOTICED IT WAS GASOLINE. SO I LOOKED UNDER MY CAR AND REALIZED THAT IT HAD A GAS LEAK. I THEN STARTED LOOKING ONLINE TO SEE IF THERE WAS A RECALL FOR THIS, BUT UNFORTUNATELY ONLY THE 2013 MODELS HAVE BEEN RECALLED FOR THIS ISSUE. MY CAR IS NOT A 2013, BUT IT IS A 2010 AND IT APPEARS TO HAVE THE SAME ISSUE THAT THESE CARS HAVE HAD. THIS PROBLEM NEEDS TO BE LOOKED INTO FOR THE SAFELY OF THE CONSUMER. I HAVE SCHEDULED AN APPOINTMENT WITH A LOCAL DEALER, BUT IT WORRIES ME THAT I HAVE BEEN DRIVING WITH MY LIFE JUST ONE LITTLE SPARK AWAY FROM MY CAR CATCHING ON FIRE. *TR

Vehicle Speed Control
Filed Jun 10, 201498,000 milesIN

WHEN OUR VEHICLE A 10'FORD FUSION SEL SEDAN STARTED THIS THE VEHICLE WOULD START TO SHAKE AND DIE WHEN THE SPEED WOULD EXCEED FORTY MPH THEN AFTER A COUPLE DAYS OF NOT BEIN ABLE TO DRIVE OVER FORTY MPH THE VEHICLE WOULD NOT GO AT ALL IT WOULD START AND JERK AND DIE TO THE POINT THAT THE VEHICLE COULD NOT BE DRIVEN. *TR

Engine
Filed Jun 6, 201425,000 milesPA

I NOTICED SEVERAL TIMES THAT THE CAR TENDS TO SHIFT HARD (AUTOMATIC TRANSMISSION). NOW I'VE HAD A PROBLEM WITH THE TRANSMISSION LIGHT COMING ON, THE CAR STALLING, AND STARTS SHIMMYING AND SHAKING. HAD IT BACK TO THE DEALER ON MONDAY AND THEY SAID THEY FIXED IT. HOWEVER, THIS MORNING, I HAD THE SAME INCIDENT OCCUR. IT IS NOW BACK AT THE DEALER TO HAVE IT CHECKED AND HOPEFULLY FIXED WITHOUT ANY COST TO ME. I WILL BE TRADING THIS FORD FOR ANOTHER MAKE OF CAR. I HAD SIMILAR PROBLEMS WHEN I OWNED A FORD EDGE AND TRADED IT IN. I ALSO HAD PROBLEMS WITH THE FORD EDGE MYTOUCH SCREEN GOING OUT ON ME AS WELL. *TR

Power Train
Filed Jun 4, 201454,800 milesTN

I AM FILING THIS COMPLAINT IN HOPES THAT FORD WILL BE FORCED TO ISSUE A RECALL REGARDING THE DANGEROUS ACCELERATION ISSUE THE FUSIONS ARE HAVING. MY CAR WILL LOSE POWER WHEN DRIVING. I HAVE TO PRESS THE GAS PEDAL ALMOST TO THE FLOOR TO GET THE CAR TO ACCELERATE ONCE I HAVE LOST POWER AND THE CAR JERKS AND SPUTTERS. THE ISSUE BEGAN ON JUNE 3, 2014 AND WORSENED TODAY, JUNE 4, 2014. I DO NOT HAVE ANY CHECK ENGINE LIGHTS OR WRENCHES. I HAVE ONLY TRAVELED BACK ROADS AND HAVE NOT DRIVEN THE CAR AT A HIGH SPEED DUE TO FEAR OF HAVING AN ACCIDENT. I HAVE READ MULTIPLE COMPLAINTS REGARDING A THROTTLE BODY ISSUE. SO, I AM TAKING MY CAR TO A FORD DEALERSHIP ON TOMORROW, JUNE 5TH TO HAVE MY SIMILAR ISSUE DIAGNOSED. I AM CONCERNED BECAUSE THE SERVICE ADVISOR SAID THAT THE EXTENDED WARRANTY WILL ONLY BE FOR AN UPDATE TO MY POWER TRAIN SYSTEM; WHICH IS NOT WHAT I READ IN THE LETTER. I WANT TO HAVE MY THROTTLE BODY REPLACED AND THE POWER TRAIN UPDATE SO TO PREVENT ANY FUTURE AND MORE DANGEROUS FAILURES. I AM ALSO FEARFUL BECAUSE OF THE 'ONE-TIME' REPAIR PROGRAM, I WILL BE OUT OF LUCK AND A BUNCH OF MONEY SHOULD MY THROTTLEBODY FAIL AFTER THE POWER TRAIN UPDATE. *TR

Fuel System, Gasoline
Filed Jun 1, 201467,000 milesOH

THE GAS TANK HISSES AND THE CAR BEGINS TO DIE WHEN THE CAR IS SITTING IDOL. THE MANUAL STATES TO SHUT THE CAR OFF AND RELIEVE THE PRESSURE BY PUSHING THE CAP OF WHERE YOU WOULD PUT THE FUEL IN THIS DOES NOT FIX THE ISSUE. WHEN GAS IS PUT INTO THE CAR TO REFILL THE TANK THE CAR DOES NOT START INSTANTLY. THE IGNITION CONT. TO TURN OVER AND IT TAKES SEVERAL TIMES OF TURNING THE KEY TO GET THE CAR TO START. AFTER GAS IS PUT IN THE CAR THE CAR RUNS SLOW THE SERVICE ENGINE LIGHT STAYS ON AND THE CAR CONTINUES TO JERK AND DIE WHEN THE CAR STOPS FOR LIGHTS OR TO TURN. *TR

Engine
Filed Jun 1, 201451,285 milesMD

I WAS DRIVING AT 50 MPH WHEN THE ENGINE STOPPED WORKING, EVEN AS I FLOORED THE ACCELERATOR. THE LIGHTS, RADIO AND A/C STAYED ON. I HAD TO COAST ACROSS SEVERAL LANES OF AT LEAST 50 MPH TRAFFIC TO THE SHOULDER. AS I TURNED OFF THE ENGINE, THE CAR RUMBLED AND SHUDDERED FOR SEVERAL SECONDS. I WAITED A MINUTE, THEN RESTARTED THE CAR AND WAS ABLE TO DRIVE. FORD COVERED THE PROBLEM UNDER AN "EXTENDED WARRANTY" FOR A THROTTLE BODY PROBLEM, BUT I FEEL THAT MY SAFETY WAS IN JEOPARDY BY NOT FIXING THE PROBLEM BEFORE MY CAR ENGINE SUDDENLY QUIT AT HIGH SPEED. IN THIS AREA, HAVING A CAR SUDDENLY DIVE FROM 50 MPH TO ALMOST NOTHING CAN GET YOU KILLED. THE THROTTLE BODY PROBLEM SHOULD HAVE BEEN COVERED BY A SAFETY RECALL, RATHER THAN WAITING TO SEE WHO SURVIVES THE PROBLEM TO TAKE THE CAR IN FOR SERVICE. *TR

Engine and Engine Cooling
Filed May 30, 2014NC

WHILE DRIVING ON INTERSTATE, CAR SUDDENLY LOST POWER. CHECK ENGINE LIGHT AND WRENCH CAME ON. TURNED THE CAR OFF AND STARTED IT BACK UP AND THE CAR ACTED FINE BUT REPEATED THIS PROCESS 5 MORE TIMES ON THE WAY HOME.CAUSING CARS TO ALMOST RUN IN TO THE BACK OF THE CAR. FOUND ON LINE WHERE, FORD WAS EXTENDING A WARRANTY ON 2010 FUSION THROTTLE BODY FOR 150,000 MILES. TOOK THE CAR IN TO THE KEITH HAWTHORNE FORD DEALERSHIP IN BELMONT,NC AND SERVICE MANAGER SAID THIS WAS TRUE IF IT WAS INDEED THE THROTTLE BODY. CALLED BACK LATER TO CHECK AND SAID THAT IT WAS INDEED THE THROTTLE BODY BUT MY CAR EVEN THOUGH ITIS A 2010 FORD FUSION WITH LOW MILES IS NOT COVERED BUT HAD NO REASON WHY. *TR

Steering
Filed May 29, 201460,000 milesTX

I WAS DRIVING DOWN THE ROAD AT 30MPH WHEN SUDDENLY IT FELT LIKE I LOST THE BRAKES FOR A MOMENT. I WAS IN THE MIDDLE OF TURNING AND I FELT THE STEERING WHEEL LOCK UP AND I COULD BARELY STOP THE CAR. I HAVE SINCE FIGURED OUT THAT THE ABS IS NOT WORKING AND BECAUSE OF THIS THE POWER STEERING IS NOT WORKING. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION AT A HIGHER RATE OF SPEED. I AM THANKFUL I WAS NOT GOING ANY FASTER WHEN THIS HAPPENED. *TR

Vehicle Speed Control
Filed May 27, 201456,000 milesVA

THE THROTTLE BODY FAILED ON MY 2010 FORD FUSION THAT I PURCHASED LAST MONTH. THE CAR FELT AS IF IT SIMPLY STOPPED WORKING AND WOULD NOT ACCELERATE. THANKFULLY, IT OCCURRED AT A LOW SPEED, THOUGH IT WAS VERY FRIGHTENING. APPARENTLY, THIS IS A KNOWN ISSUE AND FORD SAYS IT ISN'T COVERED UNDER THE POWERTRAIN WARRANTY. I AM CONCERNED ABOUT DRIVING THE CAR, AND I FEEL AS THOUGH THIS KNOWN DEFECTIVE PART WILL FAIL AGAIN. *TR

Engine
Filed May 24, 201463,400 milesFL

WHILE DRIVING MY VEHICLE IT SUDDENLY FELT LIKE IT STALLED, BUT IT ACTUALLY HAD NOT. BEFORE I COULD SAFELY PULL OFF THE ROAD IT BEGAN VIOLENTLY JERKING THE WHOLE CAR. GAS AND BRAKE CONTROLS WERE EFFECTED AND THE CAR WAS DIFFICULT TO GET OFF THE ROAD SAFELY AND DIFFICULT TO STOP IT FROM MOVING FORWARD ONCE I GOT OFF THE ROAD. I QUICKLY PUT IT IN PARK AND TURNED IT OFF. THE CHECK ENGINE LIGHT CAME ON AS WELL AS A WRENCH LIGHT DURING THIS INCIDENT. AFTER ABOUT 5 MINUTES I TURNED THE CAR BACK ON AND IT SEEMED TO BE RUNNING FINE. I STARTED TO DRIVE TO THE BODY SHOP I USE AND AFTER A COUPLE MINUTES IT DID IT AGAIN IN THE MIDDLE OF AN INTERSECTION. THE CAR WAS EXTREMELY DIFFICULT TO CONTROL AND I WAS SCARED I WOULD BE HIT BY ANOTHER CAR. AFTER MAKING IT OFF THE ROAD AGAIN, I TURNED THE CAR OFF. I EVENTUALLY DID GET IT TO MY BODY SHOP, BUT THE DEFECTIVE THROTTLE BODY COULD HAVE RESULTED IN A SERIOUS ACCIDENT. FORD SHOULD RECALL THIS PART AND FIX IT! *TR

Engine
Filed May 24, 201456,000 milesNY

I WAS TRAVELING ON A SECONDARY ROAD AT ABOUT 45 MPH WHEN WITH OUT WARNING THERE WAS A SUDDEN POWER FAILURE. I WAS ABLE TO GET OFF THE ROAD. I CALLED THE DEALER SERVICE DESK AND WAS TOLD IT MIGHT BE A "COMPUTER GLITCH". I STARTED AND DROVE THE CAR ABOUT 3 MILES BACK HOME WITHOUT INCIDENT. I TRIED ABOUT 5 TIMES IN OUR LONG DRIVE TO DUPLICATE THE PROBLEM. BECAUSE I COULD NOT DUPLICATE, I DECIDED TO CONTINUE ON MY ERRANDS. THIS TIME I TRAVELED ABOUT 5 MILES AND THE SAME POWER FAILURE OCCURRED. I HAD IT TOWED TO THE DEALER AT MY EXPENSE AND AFTER 36 HRS HAD MY CAR BACK. THEY REPLACED THE THROTTLE BODY UNDER A CUSTOMER SATISFACTION PROGRAM (13N03) AT NO EXPENSE TO ME. LUCKILY FOR ME MY EXPERIENCE HAPPENED ON A RURAL ROAD. HAD IT HAPPENED ON A MULTILANE, HIGH SPEED ROAD A VERY SERIOUS MULTICAR ACCIDENT MAY HAVE OCCURRED. I WAS ASSURED THAT THE NEW THROTTLE BODY WOULD NOT HAVE THE SAME PROBLEM. *TR

Power Train
Filed May 22, 201444,558 milesFL

WHILE DRIVING AT 65 MPH THE ENGINE DROPS TO IDLE. YOU HAVE TO PULL OVER ON THE SHOULDER AND RESTART THE CAR. *TR

Fuel/Propulsion System
Filed May 19, 201453,245 milesFL

AS I WAS DRIVING I SUDDENLY LOST POWER AND THERE WAS NO RESPONSE WHEN I PUSHED ON THE GAS PEDDLE. THE CAR WAS SHAKING AND MAKING NOISES. I WAS ABLE TO CONTINUE DRIVING AFTER I PUT THE CAR IN PARK AND REMOVED THE KEY FOR A FEW SECONDS. A FEW DAYS LATER THIS HAPPENED A SECOND TIME. I WAS DRIVING ABOUT 10 MILES AN HOUR AND THE CAR AGAIN LOST POWER AND WAS SHAKING AND MAKING NOISES. AGAIN I REMOVED THE KEY AND WAITED A FEW SECONDS AND WAS ABLE TO START THE CAR AND DRIVE NORMALLY. THE THIRD TIME THIS HAPPENED THE CAR SUDDENLY ACCELERATED AND LURCHED FORWARD. I HAD THE CAR TOWED TO MY MECHANIC AND HE SAID HE CLEANED THE THROTTLE. HE COULD FIND NOTHING ELSE WRONG. *JS

Vehicle Speed Control
Filed May 19, 201493,200 milesCA

I AM A CALIFORNIA HIGHWAY PATROL OFFICER. I DEPEND ON FORD VEHICLES. MY LIFE, LITERALLY DEPENDS UPON IT. THAT BEING SAID, I WILL NEVER OWN A FORD VEHICLE AGAIN. I OWN A 2010 FORD FUSION WITH 93,XXX MILES ON THE ODOMETER. AS I WAS TRAVELING TO WORK, MY FUSION LOST ALL POWER, AND FORCED ME TO THE RIGHT SIDE SHOULDER OF THE HIGHWAY. THIS ACTION NEARLY RESULTED IN A MAJOR INJURY, REAR END COLLISION. ALL THIS OCCURRED DURING THE HOURS OF DARKNESS, ON A MAJOR HIGHWAY, IN THE GREATER SAN FRANCISCO BAY AREA. HOW THIS PROBLEM HAS NOT YET REQUIRED IMMEDIATE ATTENTION BY THE FORD MOTOR COMPANY // U.S GOVERNMENT, IS BEYOND BELIEF. I PURCHASED A REPLACEMENT THROTTLE BODY FROM AN OUTSIDE RETAILER, (NOT A FORD FACTOR PART) INSTALLED IT IN MY GARAGE, AND HAVE HAD NO ISSUES AS OF THIS POSTING. HOW THE FORD MOTOR COMPANY CAN JUSTIFY $400 TO $500 DOLLARS TO REPLACE THIS PROBLEM PART, IS BEYOND MY UNDERSTANDING. HOW IS THIS NOT YET A GOVERNMENT RECALL?? I MAY BE FORCED TO DRIVE FORD VEHICLES IN ORDER TO DO MY JOB, BUT TO REITERATE, MY FAMILY WILL NEVER AGAIN PURCHASE A FORD VEHICLE. EVERY CLOUD HAS A SILVER LINING. I AM GRATEFUL MY FUSION SHUT DOWN RATHER THAN ACCELERATE. I GUESS THE FORD MOTOR COMPANY MUST HAVE LEARNED SOMETHING FROM THE TOYOTA MOTOR COMPANY. NOW IT JUST TAKES THE USELESS GOVERNMENT MORONS TO FORCE FORD MOTOR COMPANY TO ADMIT TO, AND FIX THIS OBVIOUS PROBLEM. *JS

Service Brakes
Filed May 17, 201448,906 milesMI

I HAVE A 2010 FORD FUSION WITH 48,000 MILES, WHILE DRIVING IT I NOTICED IT STARTED TO MAKE A GRINDING NOISE IN THE REAR. SO I TOOK ONE OF THE TIRES OFF AND NOTICED THAT THE PADS WERE BADLY WORN SO I WENT DOWN TO THE PART STORE, GOT NEW ROTORS AND PADS. AFTER INSTALLING, I NOTICED THE ROTOR ON THE RIGHT REAR HAD A LARGE CRACK ON THE BACKSIDE OF THE ROTOR JUST UNDER WHERE THE PAD HITS THE ROTOR. IT IS ALMOST CRACKED ALL AROUND. I AM NOT AN ENGINEER, BUT TO ME, THAT IS A FACTORY DEFECT AND A SAFETY HAZARD TO ME AND MY FAMILY; THESE ROTORS WERE IN TERRIBLE SHAPE FOR 48,000 MILES. ONE GOOD POT HOLE, AND THE WHOLE TIRE AND EVERYTHING COULD HAVE CAME OFF BECAUSE OF THE CRACKED ROTOR. THERE SHOULD BE A RECALL FOR THIS, THANK YOU FOR YOUR TIME. *TR UPDATED 11/10/2014 *JS

Structure › Body
Filed May 15, 201466,520 milesOH

ATTEMPTED TO EXIT THE DRIVERS DOOR TO OBTAIN FUEL. INTERNAL DOOR LATCH FAILED AND WOULD NOT OPEN DOOR. HAD TO LOWER DRIVERS WINDOW AND USE OUTER DOOR LATCH TO OPEN DOOR. I BELIEVE THIS TO BE A SIGNIFICANT SAFETY ISSUE AS IT WOULD HINDER OR PREVENT EGRESS FROM THE VEHICLE IN THE CASE OF A FIRE OR FLOOD, ESPECIALLY IF THE ELECTRICAL SYSTEM WERE DISABLED. *TR

Vehicle Speed Control
Filed May 13, 201488,000 milesKY

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC, THE VEHICLE DECELERATED AND THE WRENCH WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 88,000.

Vehicle Speed Control
Filed May 13, 201450,000 milesMA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 53,000.

Vehicle Speed Control
Filed May 6, 2014122,020 milesTN

WHILE DRIVING ON THE HIGHWAY THE ENGINE STARTED TO SHAKE AND SHUDDER AND I HAD TO PULL OVER IN HEAVY TRAFFIC. TURNING THE CAR OFF, THEN ON AGAIN HELPED FOR A BIT THEN ENGINE STARTED STUMBLING AGAIN. DIAGNOSTIC EQUIPMENT REVEALED ERROR CODE P2111, THROTTLE ACTUATOR CONTROL SYSTEM -STUCK OPEN. FORD HAS A CUSTOMER SATISFACTION CAMPAIGN (13N03) FOR THIS ISSUE THAT IS NOT ADVERTISED TO CONSUMERS UNLESS THEY RESEARCH THIS ISSUE. THIS COULD HAVE EASILY CAUSED AN ACCIDENT AS THE CAR COMPLETELY LOST POWER WHEN THIS EVENT OCCURRED. *TR

Engine
Filed May 5, 201472,000 milesCA

FORD ISSUED AN EXTENDED WARRANTY FOR THE THROTTLE BODY FOR MY 2010 FORD FUSION. I RECEIVED MULTIPLE LETTERS IN THE MAIL LETTING ME KNOW THAT MY CAR WAS RECEIVING THIS WARRANTY. YESTERDAY, MY CAR SUDDENLY STOPPED ACCELERATION AND MADE AN EXTREME JERK MULTIPLE TIMES ON THE FREEWAY- THIS COULD HAVE KILLED MYSELF, MY PASSENGERS AND ANYONE WHO MAY HAVE HIT ME. TODAY, I WAS TOLD THAT BECAUSE MY VEHICLE HAS A SALVAGED TITLE, FORD WOULD NOT FIX THE THROTTLE BODY COMPONENT. I AM NOT COVERED FOR THEIR STUPID EXTENDED WARRANTY PROGRAM. FORD NEEDS A FULL RECALL FOR THE THROTTLE BODY, FOR PEOPLE LIKE ME WHO ARE BEYOND WARRANTY COVERAGE. THEY ALREADY CONNED ME INTO AN UNNECESSARY $1400 REPAIR BEFORE, NOW I FEEL THAT I AM ONLY BEING CONNED AGAIN. OWN UP TO YOUR MISTAKES FORD! I'M TIRED OF HAVING MY SAFETY AT RISK BECAUSE OF YOU! *TR

Wheels
Filed May 5, 201447,800 milesMI

CAR HAS HEAVY VIBRATION DURING HIGHWAY DRIVING. CAR HAS BEEN IN FOR SERVICE TWICE IN THIRTY DAYS WITH A FOUR WHEEL ALIGNMENT AND TIRES BEING REBALANCED, BRAKES HAVE ALSO BEEN CHECK. VIBRATION STILL THERE 1000 MILES LATER. LOOKING FOR SOME ANSWERS BEFORE CONCRETE WALL IS COMING AT ME AT 65 MPH! *TR

Fuel System, Gasoline
Filed May 4, 201465,800 milesTX

TRAVELING ON I-10 NEAR BEAUMONT TX, WITH CRUISE CONTROL ON WHEN THE CAR SUDDENLY LOST POWER/SPEED. I PULLED OFF THE FREEWAY, TACHOMETER JUMPING AND WITH BRAKES AND STEERING WORKING. I COULD NOT GET IDLE TO STEADY, WRENCH LIGHT ON; SO I SHUT DOWN ENGINE. RESTARTED WAS SLOW BUT I WAS ABLE TO CONTINUE NORMAL DRIVING. NEXT MORNING TOOK IT TO KINSEL FORD DEALER, THEY CHECKED IT OUT FRIDAY AND FOUND NO ISSUES. YESTERDAY MAY 3RD IT HAPPENED AGAIN. KNOWING THE POSTED THROTTLE BODY ISSUES, KINSEL SHOULD NOT HAVE SENT ME ON A 7 HOUR TRIP BACK TO DALLAS!!! THIS ALMOST GOT ME KILLED. *TR

Power Train
Filed May 1, 201465,000 milesSC

THE THROTTLE BODY FAILED CAUSING THE CAR TO LOSE ALL POWER. I MADE IT TO THE SIDE OF THE ROAD AND TURNED THE CAR OFF. TURNED THE CAR OFF AND LEFT IT OFF FOR A FEW MINUTES. TURNED THE CAR BACK ON AND IT RAN. I TOOK IT TO A DEALER, WHERE FORD REFUSED TO FIX THE ISSUE EVEN THOUGH THE PART IS UNDER WARRANTY. DROVE THE CAR FOR THREE WEEKS AFTER THAT WHEN IT OCCURRED AGAIN WHILE DRIVING. TOOK THE CAR BACK TO THE FORD DEALER WHERE ONCE AGAIN FORD HAS REFUSED TO FIX THE ISSUE. *TR

Vehicle Speed Control
Filed Apr 28, 2014OR

LETTER FROM CONGRESSWOMAN BONAMICI ON BEHALF OF CONSTITUENT RE CONCERNS FOR THE DRIVERS OF FORD VEHICLES WHO MAY EXPERIENCE A FAILURE IN THE THROTTLE BODY RESULTING IN DECREASED SPEED DOWN TO 5 MPH. (ATTN: JOYCE FLEMING). *SMD THE LETTER THE CONSUMER RECEIVED, STATED A MALFUNCTION MAY OCCUR, DUE TO POSSIBLE CONTAMINATION OF THE INTERNAL MOTOR CONTACTS IN THE THROTTLE BODY RESULTING IN REDUCED VEHICLE SPEED. *JB

Steering
Filed Apr 25, 201479,000 milesMD

I WAS GOING AROUND A TURN AND MY STEERING WHEEL LOCKED UP AND I COULD NOT TURN MY WHEEL RIGHT OR LEFT. LUCKILY I WAS NEAR A PARKING LOT WHERE I DRIFTED INTO AND CALLED AAA. MY CAR HAD TO GET TOWED AND WAS NOT DRIVABLE. I HAD NO PRIOR WARNINGS BEFORE MY STEERING WHEEL LOCKED UP. *TR

Steering
Filed Apr 25, 201479,000 milesMD

I WAS GOING AROUND A TURN AND MY STEERING WHEEL LOCKED UP AND I COULD NOT TURN IT LEFT OR RIGHT. I LUCKILY WAS NEAR A PARKING LOT WHERE I DRIFTED INTO AND CALL AAA. MY CAR HAD TO GET TOWED. WAS NOT DRIVABLE. I HAD NO PRIOR WARNINGS BEFORE MY STEERING WHEEL LOCKED UP. *TR

Wheels
Filed Apr 22, 201418,050 milesFL

IN MAY 2011, NOTICED ONE OF THE RIGHT FRONT "STUDS" HAD BROKEN OFF. TOOK TO LOCAL GARAGE TO HAVE "STUD" REPLACED. THEN IN NOVEMBER 2011, WHEN ROTATING WHEELS, ONE "STUD" ON THE LEFT FRONT WHEEL BROKE OFF WHEN REMOVING THE WHEEL. AGAIN TOOK TO LOCAL GARAGE TO HAVE "STUD" REPLACED. THEN IN JANUARY 2012, A RECALL FROM FORD NOTIFIED ME OF THE PROBLEM WITH LUG NUTS. TOOK CAR TO FORD DEALER TO HAVE THE RECALL WORK PERFORMED. ONLY IN THE SHOP FOR ONE HOUR. SUPPOSE THEY ONLY CHANGED THE LUG NUTS IF ANYTHING AND NOT THE "STUDS". NOW IN FEBRUARY 2014, A RIGHT FRONT "STUD" BROKE OFF AGAIN WHILE HAVING THE TIRES ROTATED. FOR THE SAFETY OF MY FAMILY, I HAD ALL THE "STUDS" REPLACED BY MY LOCAL SHOP THAT I TRUST. MY LOCAL SHOP ADVISED ME THERE WAS A NEW PART # FOR REPLACEMENT "STUDS". SAFETY RECALL NOTICE 11S23 SHOULD HAVE REQUIRED ALL "STUDS" REPLACED, NOT JUST THE NUTS AND STUDS CHECKED. IT SOUNDS LIKE METAL FATIGUE IN THE "STUDS" NOT THE NUTS. I SPENT $258.29 OF MY HARD EARNED MONEY TO FIX A SAFETY DEFECT AND STILL HAVE THE OLD DEFECTIVE PARTS TO SHOW FOR IT. I HOPE THIS COMPLAINT PREVENTS ANYONE ELSE FROM BEING HURT. *TR

Vehicle Speed Control
Filed Apr 21, 201457,052 milesFL

MY HUSBAND WAS DRIVING ON THE INTERSTATE HIGHWAY AT ABOUT 75 MPH AND THE WRENCH LIGHT CAME ON AND THE CAR SUDDENLY LOST ACCELERATION AND WOULD NOT ACCELERATE WITH THE GAS PEDAL. IT SHUDDERED AS HE DROVE, AND HE WAS ONLY ABLE TO DRIVE AT A VERY LOW SPEED. HE WAS VERY WORRIED THAT HE WOULD GET HIT BY OTHER FASTER CARS. HE GOT IT TOWED TO THE CLOSEST FORD DEALERSHIP, AND THEY REPLACED THE THROTTLE BODY. WE ARE REGISTERING THIS COMPLAINT BECAUSE WE UNDERSTAND THAT THIS IS A PROBLEM WITH FORD CARS GENERALLY. *TR

Electrical System
Filed Apr 21, 2014760,553 milesTX

AS I WAS PULLING OUT INTO TRAFFIC FROM THE DRIVEWAY OF THE GROCERY STORE MY CAR SEEMED AS IF IT STALLED AS I WAS DRIVING. IT WOULD NOT MOVE AS I PRESSED THE GAS PEDAL. IT DID NOT GO OFF. IT JUST WOULD NOT MOVE. I PUT MY HAZARD LIGHTS ON SO THE APPROACHING CARS COULD GO AROUND ME. I THEN TURNED THE CAR OFF AND RESTARTED IT. IT SEEMED TO HESITATE A BIT BUT THEN STARTED AND I PROCEEDED TO GO HOME. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I AM JUST THANKFUL THAT MY KIDS AND I WERE NOT HURT. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE FIRST INCIDENT OCCURRED ABOUT 3 TO 4 MONTHS AGO. I DID NOT KNOW ABOUT THE RECALL AT THAT TIME. BOTH INCIDENTS OCCURRED WITHOUT NOTICE AND WHILE I WAS PULLING INTO TRAFFIC. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →