2010 Ford Fusion complaints

I WAS DRIVING AROUND A CURB DOING 55 MPH AND ALL THE SUDDEN THE STEERING WENT OUT. WAY BEYOND MANUAL STEERING, EXTREMELY HARD TO HANDLE. IT WENT OFF THE ROAD AND ALMOST CAUSED AN ACCIDENT. I HAVE FOUND THIS IS A COMMON PROBLEM. THE ELECTRIC STEERING BOX IS A PROBLEM AND NOW I CAN BARELY DRIVE IT. MY WIFE HAS NO CHANCE OF USING THE VEHICLE.

I WAS TAKING MY WIFE TO WORK, AS WE BEGAN TO MERGE INTO TRAFFIC THERE WAS A LOSS OF POWER DUE TO SLIPPAGE, HARSHNESS, AND VIOLENT SHIFTING IN THE TRANSMISSION. I WAS AFRAID WE WERE GOING TO CAUSE AN ACCIDENT SO I PULLED OVER TO ALLOW TRAFFIC TO PASS BY. SINCE THEN, ITS BEEN AN ONGOING OCCURRENCE WITH THIS ISSUE. WE'VE BEEN TO THE FORD DEALERSHIP A FEW TIMES TO ADDRESS THIS PROBLEM BUT STILL IT HAS NOT BEEN RESOLVED. UPON FURTHER INVESTIGATION VIA INTERNET I HAVE NOTICED THAT WE AREN'T THE ONLY ONES EXPERIENCING THIS ISSUE. AS A HUSBAND, FATHER, AND CONSUMER I BELIEVE THAT THE MANUFACTURER SHOULD BE HELD LIABLE FOR MULTIPLE FAULTY EQUIPMENT COMPLAINTS, ESPECIALLY THOSE THAT CAN CAUSE SERIOUS OR FATAL ACCIDENTS IF NOT ADDRESS.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 25 MPH AND MAKING A LEFT TURN, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

GAS TANK ROTTED OUT ON 2010 FORD FUSION. CAUSED MAJOR FUEL LEAK.

ELECTRIC POWER ASSISTED STEERING (EPAS) FAILED

I TURN ON MY FORD FUSION 2010 ' I WAS LEAVING MY GARAGE IN A REVERSE MODE WHEN THE DIRECTION WHEEL STUCK NO OPPORTUNITY TO MOVE IN ANY DIRECTION, WAS STIFF ONE MESSAGE APPEARS ON MY FRONT DISPLAY POWER STERING ASSIT FAULT I PUT AGAIN MY CAR ON PARKING, TURNED OFF WAIT FOR 5 MINUTES AND RESTART THE CAR AGAIN, MESSAGE DISPLAYED WAS ERASED AND DIRECTION WHEEL RELEASED, I DON'T FEEL COMFORTABLE THAT THIS PROBLEM CAN HAPPENED AGAIN WHEN I AM DRIVING ON THE I-35 NORTH

I WAS TRAVELING DOWN THE HIGHWAY AROUND 60 MPH AND THE POWER ASSIST CHECK MESSAGE CAME ON. I STOPPED IN THE NEXT TOWN AND SHUT CAR OFF. WHEN I RESTARTED I SAID TO CHECK SYSTEM NOW AND HAD NO POWER STEERING WHATSOEVER. SINCE I WAS 1.5 HOURS FROM HOME I TRIED DRIVING FOR ABOUT 20 MILES AND DECIDED THAT WAS ENOUGH AS THERE WAS VERY LITTLE CONTROL OF CAR. ENDED UP HAVING SOMEONE COME PICK UP CAR A TRAILER IT HOME.

CAR HAD SUDDEN DECELERATION, LOSS OF POWER, WAITED ABOUT 30 SECONDS AND TRIED TO RESTART. CAR RESTARTED AND PARKED DUE TO SAFETY CONCERNS. DID SOME RESEARCH TO FIND THAT NHTSB IS FAILING TO ISSUE RECALL BUT FORD HAS VOLUNTARILY AGREED TO FIX AND EXTEND WARRANTY. THE DEALER IS PLAYING DUMB ABOUT IT BEING THROTTLE BODY ISSUE EVEN THOUGH IT IS SUPPOSED TO BE FIXED FREE UNDER FORD CSP# 13N03 AND HAD THE EXACT SYMPTOMS AS DESCRIBED. THIS ITEM SHOULD BE RECALLED AS IT IS A SERIOUS SAFETY HAZARD ON THE VEHICLE. *TR

THE DRIVER'S SIDE DOOR WOULD NOT UNLOCK FROM THE OUTSIDE. I WOULD HAVE TO ENTER THE CAR AND CLIMB OVER TO THE DRIVER'S SIDE TO UNLOCK THE CAR. IT WAS AN INTERMITTENT PROBLEM AT FIRST AND THEN THE LATCH BROKE AND I HAD TO TAKE MY CAR IN FOR REPAIR. THE FIRST REPAIR WAS UNDER WARRANTY, BUT THE DOOR LATCH STARTED ACTING UP AGAIN. IT WOULD NOT UNLOCK AGAIN, INTERMITTENTLY. THEN ABOUT TWO WEEKS AGO, THE DRIVER'S SIDE DOOR WOULD NOT LOCK. IF I WENT SHOPPING, I IMMEDIATELY HAD TO TAKE MY PURCHASED ITEMS HOME. I COULD NOT LOCK ANYTHING IN THE CAR. I TOOK IT TO MONTROSE FORD ON 05/01/2015 AND THEY CHARGED ME $482.85 TO REPLACE THE LATCH AND CABLE. *TR

I OWN 2 2010 FORD FUSION, I SEE THERE IS A CLASS ACTION LAWSUIT REGARDING THE ELECTRICAL POWER STEERING AND THE NHTSA INVESTIGATING A POSSIBLE RECALL. I HAD TO HAVE MINE REPLACED DUE TO THE POWER STEERING GIVING OUT WITH NO WARNING. LUCKILY NO ONE WAS INJURED. IT COSTED ABOUT $1500 DOLLARS TO REPLACE. I HAD TO PURCHASE THE NEW RACK FROM FORD (FORD ONLY PART) AND NOW IT IS HAPPENING AGAIN. THE POWER STEERING IS STARTING AGAIN. I THINK THERE NEEDS TO BE A RECALL, THERE ARE TO MANY COMPLAINTS ABOUT IT. I HAVE BEEN ON THE FORD FORUM AND THE POWER STEERING AND THE FUEL EVAPORATION LEAK ARE MAJOR COMPLAINTS WITH THE CAR. MY CAR WOULDN'T EVEN PASS STATE INSPECTION BECAUSE IT INDICATES EVAPORATION LEAK ON A CAP LESS SYSTEM. TO FIND THE FUEL LINE LEAK OR FUEL NECK LEAK WILL COST SO MUCH MONEY. BOTH OF MY VEHICLES HAVE THE EXACT SAME PROBLEMS TOGETHER POWER STEERING AND CAN NOT PASS INSPECTION. THERE SHOULD BE A SERIOUS RECALL ON THESE ISSUES. IT REALLY ASHAME FORD WON'T ISSUE A RECALL FOR DEFECTIVE PARTS BECAUSE THERE WERE NO REPORTED INJURIES , NO JUST TOTALED CARS!

DRIVING IN RURAL NEIGHBORHOOD. PULLING INTO DRIVEWAY SLIGHTLY DOWNHILL WHEN STEERING BECAME VERY DIFFICULT TO OPERATE. THANK GOODNESS NO CHILDREN WERE IN THE AREA AS USUAL. THIS STEERING ISSUE WILL BECOME A FATAL FLAW WITH THE FORD FUSION WHEN SOMEONE WITH LESS STRENGTH IS INVOLVED. LUCKY IT WAS A FULL GROWN MAN IN THE SEAT AND NOT MY DAUGHTER. THIS NEEDS RECALLED BEFORE WE LOSE A LIFE OVER PROFIT. AN OUNCE OF PREVENTION IS WORTH INJURY TO ANYONE. *TR

CAR WAS DRIVING FINE. WHEN I WAS LEAVING DESTINATION, I WAS BACKING OUT WARNING LIGHT CAME ON EPAS FAILURE LIGHT. POWER STEERING WAS OUT VERY HARD TO STEER. SHUT CAR OFF, RESTARTED CAR, LIGHT WAS STILL ON NO POWER STEERING ALSO ADVANCETRAKC LIGHT CAME ON. COULD HAVE WENT OUT AT ANY GIVEN TIME ALL AT ONCE. VERY EXPENSIVE TO FIX. *TR

POWER STEERING QUIT WORKING SHORTLY AFTER PULLING OUT OF THE DRIVEWAY. THANKFULLY, I WAS NOT GOING FAST AND WAS ABLE TO GET IT OVER TO THE CURB WITHOUT AN ACCIDENT. THE POWER STEERING GEAR ASSEMBLEY HAD TO BE REPLACED. ATCHLEY FORD IN OMAHA AGREED TO DO THE WORK FOR $864.17.

DRIVER'S SIDE DOOR CANNOT BE OPENED FROM THE INSIDE. IN THE EVENT OF AN EMERGENCY I CANNOT OPEN THE DRIVERS SIDE DOOR UNLESS I ROLL DOWN THE WINDOW AND OPEN FROM THE OUTSIDE OF THE VEHICLE. *TR

ELECTRONIC POWER STEERING STOPPED WORKING AFTER HAVING STARTED THE CAR AND DRIVING OFF, MESSAGES THAT DISPLAYED ON DASHBOARD INCLUDE "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULTY". *TR

VEHICLE WAS BEING DRIVEN APPROXIMATELY 45 MPH WHEN SUDDENLY THE POWER STEERING FAILED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER.THANKFULLY THERE WAS NOT AN ACCIDENT OR FATALITY FROM AN ACCIDENT. HAVE BEEN TOLD THE POWER STEERING CONTROL MODULE AND RACK WILL NEED TO BE REPLACED. THE ESTIMATE WAS $1500.00. THE VEHICLE IS OUTSIDE OF THE WARRANTY, SO I WILL HAVE TO FIGURE OUT HOW TO PAY FOR A SAFETY ITEM THAT FORD OBVIOUSLY KNOWS ABOUT. *TR

AS I WAS DRIVING DOWN A CITY STREET IN HEAVY TRAFFIC, THE POWER STEERING WENT COMPLETELY OUT. THE POWER STEERING ASSIST FAULT CAME ON AFTER THE INCIDENT. *TR

ON 04/13/2015 I EXPERIENCED RAPID DECELERATION WHILE DRIVING HOME FORM WORK ON THE HIGHWAY AND THE WRENCH LIGHT CAME ON THE DASH. I CALLED THE DEALERSHIP AND MADE AN APPOINTMENT TO HAVE THE PROBLEM LOOKED AT ON 04/15/2015. WHILE DRIVING HOME FROM WORK ON 04/16/2015 THE PROBLEM HAPPENED AGAIN SO I CALLED THE DEALERSHIP AND MADE ANOTHER APPOINTMENT ON 04/17/2015. AFTER ABOUT AN HOUR THEY COULDN'T FIND ANY ERROR CODES AND FAILED TO REPLICATE THE ISSUE. THEY TOLD ME TO DRIVE THE CAR AND HOPE IT DOESN'T HAPPEN AGAIN. SINCE THEN THE PROBLEM HAS OCCURRED ON THE FOLLOWING DATES: 04/18,4/19,4/21. I ORDERED THE PART MYSELF AND WILL DO THE REPAIRS MYSELF SINCE I CAN'T WAIT UNTIL A COMPLETE FAILURE HAPPENS. THAT WOULD INCREASE THE CHANCES OF CAUSING A SERIOUS ACCIDENT. *TR

I WAS DRIVING ABOUT 25-30 MPH IN THE BUSY STREETS OF VAN NUYS CALIFORNIA, I HAD MY ENTIRE FAMILY IN THE CAR AS WE WERE GOING TO EAT DINNER. AS I APPROACHED THE PARKING LOT FROM THE STREET, THE "VEHICLE DYNAMIC CONTROL OFF INDICATOR LIGHT" TURNED ON, THEN IMMEDIATELY RIGHT AFTER A MESSAGE ON THE DASHBOARD POPPED UP AND READ "POWER STEERING NEED SERVICE". AS SOON AS I TRIED TO TURN INTO THE PARKING LOT THE POWER STEERING WENT OUT, I HAD TO USE ALL MY STRENGTH TO PULL THE STEERING WHEEL AND AVOID CRASHING INTO THE CARS EXITING THE PARKING LOT (THE CARS WERE WAITING TO MAKE A RIGHT, INTO THE MAIN STREET VAN NUYS BLVD). I CAN USUALLY MUSCLE A CAR WITHOUT POWER STEERING, IF IT WERE A TRADITIONAL OIL PUMP, BUT THE ELECTRICAL SYSTEM WAS ALMOST IMPOSSIBLE TO TURN. LUCKILY I MADE THE TURN WITHOUT INCIDENT OR INJURIES, BUT THIS IS DEFINITELY SOMETHING FORD HAS TO ADDRESS. THERE ARE MANY SITUATIONS I CAN IMAGINE WHERE THIS POWER STEERING FAILURE MAY LEAD TO PROPERTY LOSS, INJURY OR EVEN DEATH. THE POWER STEERING GAVE NO WARNING, I LOOKED UP HOW TO FIX THIS PROBLEM ONLINE, ONLY TO FIND THAT HUNDREDS OF PEOPLE HAD EXPERIENCED THE SAME EXACT PROBLEM, I ALSO NOTICED THAT ALL THEIR POSTS WERE WITHIN THE LAST MONTH, SO THIS PROBLEM IS NOT UNCOMMON. FORD MUST ADDRESS THIS PROBLEM ASAP IN ORDER TO AVOID INJURY OR DEATH, THEY SHOULD HAVE NOTICED THIS IN THE TESTING PHASE OF FUSION PRODUCTION. THANKFULLY MY FAMILY AND I ARE OK, BUT NOW I HAVE TO FIND A WAY TO WORK AND COME UP WITH $1800+ FOR REPAI

I HAD BEEN DRIVING FOR ABOUT 5 MINUTES AND TRAVELING AT ABOUT 45 MPH WHEN I FELT A REDUCTION IN POWER. THE VEHICLE DID NOT RESPOND TO MOVEMENT OF THE THROTTLE PEDAL. VEHICLE SPEED SLOWLY REDUCED AND WE BRAKED TO A STOP AT A JUNCTION. THE VEHICLE WAS RUNNING ROUGH. THE VEHICLE HAD ALMOST ZERO POWER WHEN PULLING AWAY AND I HAD TO PULL OVER TO ALLOW FOLLOWING TRAFFIC TO PASS. SPEED INCREASED SLOWLY OVER 2 MILES OF DRIVING TO 40MPH. LACK OF POWER WAS AGAIN EXPERIENCED AT THE NEXT STOP JUNCTION. WE ARRIVED HOME 1 MILE LATER. IN MY OPINION THE LIMP HOME MODE IS TOTALLY UNACCEPTABLE. WE WERE LUCKY THAT WE WERE ON LOCAL ROADS WITH LITTLE TRAFFIC AROUND. *TR

MY SON WAS DRIVING ME ON THE INTERSTATE AT ABOUT 70 MPH. WITHOUT ANY WARNING, THE POWER STEERING WENT OUT. I AM GLAD HE WAS DRIVING AS I HAD HEART SURGERY A WHILE BACK AND IT IS VERY DIFFICULT FOR ME TO DRIVE THIS CAR NOW. THERE IS ALSO NO WAY THAT MY WIFE CAN DRIVE IT. EVERY TIME I GET IN THE CAR, I PRAY THAT I DO NOT PULL SOMETHING IN MY CHEST BECAUSE IT IS VERY DIFFICULT TO STEER. I HAVE A $32000 CAR THAT IS A PIECE OF JUNK. I CALLED FORD AND THEY JUST AS WELL TO SAY TOUGH LUCK. THEY HAVE NO PLANS TO FIX IT. *TR

I WAS STOPPED AT A 3 WAY STOP. AS THE CAR STARTED MOVING I COULD NOT STEER THE CAR. WHEN I FINALLY STOPPED THE CAR I WAS PARTIALLY IN A SOMEONE'S YARD WITH A CULVERT AND TELEPHONE OR ELECTRIC POLE ONLY 2 OR 3 FEET FROM ME. I THOUGHT THE CAR HAD GONE DEAD. I TRIED TO CRANK THE CAR ONLY TO REALIZE IT WAS STILL RUNNING. I THEN PUT THE CAR INTO REVERSE AND BACKED OUT. THAT WAS WHEN I REALIZED THE STEERING WAS THE PROBLEM. THE ADVANCE TRACK SYSTEM THEN CAME ON. AFTER READING THE MANUAL I WAS HOPING THAT IT WAS DUE TO US HAVING PUT NEW TIRES ON THE WEEK BEFORE. WHEN WE TOOK THE CAR TO OUR MECHANIC HE SAID THAT FORD WOULD NOT SELL THE PART AND WE WOULD HAVE TO TAKE IT TO A FORD DEALER. NEEDLESS TO SAY IT IS COSTING $1700 TO REPAIR THIS. THERE WAS A NEW MOTOR PUT IN THE VEHICLE WHEN IT WAS 2 1/2 YEARS OLD. IT ALSO WENT OUT WITH NO WARNING WHATSOEVER AND FORD TOLD US THIS WAS THE SECOND CAR THEY HAD THIS HAPPEN TO. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. AFTER FILLING UP THE VEHICLE WITH FUEL, A STRONG FUEL ODOR WAS PRESENT IN THE GARAGE. THE CONTACT FOUND A LEAK ON THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED BY THE OWNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

FORD FUSION TRANSMISSION OIL LEAKS FROM LEFT SIDE HALF SHAFT AREA. HAD TRANSMISSION WORK DONE AT 30,000 FROM SCREWED UP TRANSMISSION. WAS TOLD SEAL WAS TOO SMALL AND FORD NEW AND WOULD REPLACE IF THOSE AFFECTED BROUGHT IN FOR REPAIRS. NOW AT 70,000 MILES, LEAK AS LISTED ABOVE WITH TRANS SLIP AS SO MANY POSTED ON INTERNET AND GOING THROUGH THE SAME SITUATION. FORD WILL NOT REPAIR SINCE THEY HAVE NOT BEEN INFORMED THAT IT IS A RECALL ITEM. HOW MANY DO YOU NEED TO GET THIS FIXED BEFORE IT BECOMES A DANGER DRIVING AND TRANS SLIPS WHEN COLD AND HAVE TO KEEP FILING TRANS FLUID. I BOUGHT BRAND NEW AND STILL IN MY POSSESSION. CAR TAKEN WELL CARE OF IN MY POSSESSION. *TR

FORD FUSION TRANSMISSION OIL LEAKS FROM LEFT SIDE HALF SHAFT AREA. HAD TRANSMISSION WORK DONE AT 30,000 FROM SCREWED UP TRANSMISSION. WAS TOLD SEAL WAS TOO SMALL AND FORD NEW AND WOULD REPLACE IF THOSE AFFECTED BROUGHT IN FOR REPAIRS. NOW AT 70,000 MILES, LEAK AS LISTED ABOVE WITH TRANS SLIP AS SO MANY POSTED ON INTERNET AND GOING THROUGH THE SAME SITUATION. FORD WILL NOT REPAIR SINCE THEY HAVE NOT BEEN INFORMED THAT IT IS A RECALL ITEM. HOW MANY DO YOU NEED TO GET THIS FIXED BEFORE IT BECOMES A DANGER DRIVING AND TRANS SLIPS WHEN COLD AND HAVE TO KEEP FILING TRANS FLUID. I BOUGHT BRAND NEW AND STILL IN MY POSSESSION. CAR TAKEN WELL CARE OF IN MY POSSESSION. *TR

ON THE WAY TO WORK TCS LIGHT AND POWER STEERING LIGHT CAME ON AND THE DASH SAID SERVICE POWER STEERING SOON AND SERVICE TCS SYSTEM SOON, THEN THE NEXT TIME I STARTED MY CAR IT WAIT SERVICE TCS AND POWER STEERING "NOW" AND THEN THERE WAS NO POWER STEERING AT ALL JUST MANUAL STEERING . *TR

UPON EXITING THE HIGHWAY AND COMING DOWN THE RAMP THE DASH DISPLAYED A MESSAGE TO "SERVICE POWER STEERING NOW" THEN A MESSAGE TO "SERVICE ADVANCETRAC". THE POWER STEERING WENT COMPLETELY OUT AND I HAD TO USE MUCH FORCE TO TURN THE STEERING WHEEL. CONTACTED THE DEALERSHIP SERVICE DEPARTMENT TO SETUP A SERVICE APPOINTMENT. I HAVE THE 6 YEAR, 100,000 MILE WARRANTY, BUT WAS INFORMED THAT THIS WAS NOT COVERED UNDER THAT WARRANTY. WAS TOLD THAT I WOULD HAVE TO PAY OUT OF POCKET TO HAVE THE CAR DIAGNOSED AND REPAIRED. *TR

I WAS TRAVELING DURING CLEAR CONDITIONS, APPROX. 45 MPH, WHEN SUDDENLY THE POWER STEERING TURNED OFF AND NEARLY CAUSED ME TO CRASHED MY CAR. I HAD RECEIVED A CHECK STEERING AND ADVANCETRAC LIGHT WHEN I FIRST TURNED ON THE CAR, THEN 20-30 MINUTES INTO MY TRIP THE POWER STEERING FAILED AND I NEARLY LOST CONTROL. THIS IS A VERY DANGEROUS PIECE OF FAULTY EQUIPMENT THAT NEEDS TO BE ADDRESSED. FORD NEEDS TO BE HELD ACCOUNTABLE FOR THIS. IT SHOULD NOT TAKE OVER 500+ COMPLAINTS TO WARRANT ATTENTION. HOWEVER, HAD I BEEN IN A FATAL CRASH I'M SURE THAT WOULD ATTRACT MORE ATTENTION. *TR

MY FUSION HAS NOW HAD A WHEEL STUD ON THE FRONT PASSENGER WHEEL BREAK OFF. EACH HAS BEEN ROUGHLY EVERY 25,000 MILES. THE FIRST WAS LAYING IN MY DRIVEWAY, THE SECOND WAS MISSING WHEN I WENT TO THE DEALER FOR SERVICE AND THE THIRD BROKE OFF DURING A TIRE ROTATION. IN ADDITION ALL STUDS WERE REPLACED DUE TO A SERVICE BULLETIN EARLY IN THE LIFE OF THE CAR. ALSO LUGNUTS HAVE BEEN REPLACED ALONG THE WAY BY THE DEALER DUE TO BAD WEAR. AFTER THE SECOND TIME I REACHED OUT TO FORD AND FILED A COMPLAINT BUT THEY SIMPLY FORWARDED IT BACK TO THE DEALER.THE DEALER HAS A RECORD OF ALL OF THE ISSUES AND THE FULL REPLACEMENT BUT HAS STATED SINCE FORD PASSED IT BACK TO THEM THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS AN UNSAFE SITUATION FOR MY CAR. THEY SHOULD NOT BREAK 3 TIMES WITHIN 75,000 MILES. *TR

UPON ACCELERATING FROM A FULL STOP AT A RED LIGHT THE CAR ENTERED "LIMP" MODE (WOULD NOT ACCELERATE, BUT I COULD STILL STEER AND THE ENGINE WAS STILL ON) AND THE WRENCH LIGHT APPEARED ON THE DASH. I ALREADY HAD THE DEALERSHIP PERFORM THE THROTTLE FIX OF THE 2014 RECALL ON VARIOUS FORD MODELS OF 2009-2012. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LAMP ILLUMINATED AND THE VEHICLE HAD A SUDDEN LOSS OF POWER EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,682.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE VENT CANISTER KIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 6/3/15*CN UPDATED 10/3/2017*CN

DRIVING THE CAR HOME FROM THE DEALERSHIP CRUISING DOWN THE HIGHWAY AND SUDDENLY THE CAR JUST WOULD NOT ACCELERATE ANY MORE. SCARY FEELING WHEN YOUR CRUISING AT 55 AND SUDDENLY THE CAR WOULD NOT STAY AT HIGHWAY SPEED. IT WOULD STILL IDLE BUT IT IDLED ROUGHLY. YOU COULD PUSH DOWN ON THE PEDAL BUT IT WOULD DO NOTHING. IT JUST LOST ALL POWER SO I HAD TO QUICKLY PULL ONTO THE SHOULDER OF THE ROAD. GOOD THING NO ONE WAS FOLLOWING ME TO CLOSE. I CALLED THE DEALER AND THEY SENT OUT A TOW TRUCK. I HAD TO GET A RIDE HOME AND THE CAR WENT BACK TO THE DEALER FOR REPAIRS. TURNS OUT THAT THE THROTTLE BODY SENSOR QUIT WORKING. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH OVER A BUMP, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE JOINT AND STUB ASSEMBLY, THE AXLE BUSHING, AND THE SEAL KIT WERE REPLACED. TWO WEEKS LATER AFTER THE REPAIRS, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPLACED THE JOINT AND STUB ASSEMBLY, AXLE BUSHING AND SEAL KIT FOR THE SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,862.

WHEN DRIVING THE POWER STEERING SYSTEM STOPS AND IT MAKES IT IMPOSSIBLE TO MAKE A TURN LEFT OR RIGHT. I CALLED THE DEALER AND IT WILL COST ME ABOUT $2,000 OUT OF POCKET TO REPAIR. ERROR MESSAGE IS, "POWER STEERING FAILURE". *TR

I BOUGHT THIS CAR USED. THE PREVIOUS OWNER SAID THAT THIS PROBLEM HAPPENED RIGHT AFTER SHE BOUGHT IT. DRIVER'S SIDE DOOR WON'T LOCK, AND IS DIFFICULT TO OPEN. IT WON'T OPEN USING THE LONG DOOR LATCH, I HAVE TO USE THAT TINY LATCH ABOVE IT. AND IT WON'T LOCK, EVEN WITH THE REMOTE LOCK BUTTON EITHER. MY CAR IS COMPLETELY OPEN TO THE PUBLIC AT ALL TIMES. *TR

ONE DAY I FILL UP TANK AND "CHECK FUEL INLET" COMES ON SO I GET OUT TO CHECK IT AND ITS CAP LESS. WE CAN NOT CLOSE THE CAP LESS BECAUSE IT IS CAP LESS. I SUGGEST THEY LIFT THE GAS TANK OR ADD A CAP BECAUSE NO ONE WANTS TO KEEP HAVING TO GET A SMOKE TEST DONE. FOR IT TO ONLY TELL YOU TO CHANGE THE CANISTER PURGE SOLENOID. *TR

I WAS DRIVING AND SERVICE POWER STEERING SOON AND ADVANCE TRAC LIGHTS SUDDENLY CAME ON. WHEN I ARRIVED AT MY DESTINATION, I TURNED OFF THE CAR AND THEN TURNED IT BACK ON AND DASH MESSAGE APPEARED SAYING TO SERVICE POWER STEERING NOW. I WENT TO TURN THE STEERING WHEEL AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I THEN HAD VEHICLE TOWED TO DEALER. DEALER NOTIFIED ME THAT THE POWER STEERING RACK NEEDED TO BE REPLACED AT A COST OF $1600. I HAD NO PRIOR ISSUES WITH THE POWER STEERING PRIOR TO THIS SUDDEN, UNEXPLAINED INCIDENT. *TR

THE POWER STEERING FAILED MAKING THE CAR DIFFICULT TO STEER. *TR

POWER STEERING ASSIST FAULT. SERVICE ADVANCED TRAC. CAR HAS NO POWER STEERING. TOOK TO FORD ON 2/28/15....UPDATED 04/21/15*BF

WHILE DRIVING "SERVICE POWER STEERING AND SERVICE ADVANCE TRACK" CAME ON. I STOPPED THE CAR THINKING WE HAD TIME AND WHEN I GOT BACK BEHIND THE WHEEL I HAD NO POWER STEERING. I WAS ABLE TO NAVIGATE TO THE DEALER WHERE I WAS TOLD I HAD LOW TIRE PRESSURE IN RIGHT FRONT WHEEL CAUSING THE SYSTEM TO SHUT DOWN. NO MESSAGE ON DASH REGARDING LOW TIRE PRESSURE. VERY CONCERNED FOR SAFETY WE LIVE IN THE MOUNTAINS AND THIS COULD HAVE BEEN A DISASTER IF WE WERE ON ONE OF OUR FAMOUS ONE LANE S CURVE ROADS. *TR

WHILE DRIVING APPROX. 55MPH, THE CAR STARTED SPUTTERING AND SHAKING LIKE IT WAS RUNNING OUT OF GAS, THE WRENCH LIGHT CAME ON, AND IT DECELERATED TO JUST UNDER 20MPH. THE RPM'S WOULD JUMP UP AND DOWN BUT THE CAR WOULD NOT ACCELERATE NO MATTER HOW MUCH I PUSHED THE GAS PEDAL. I PULLED OVER, SHUT THE CAR OFF, AND RESTARTED IT AND THE PROBLEM HAD STOPPED. THINKING IT WAS OKAY TO DRIVE, I TRIED AGAIN AND IT STARTED UP FINE, NO WARNING LIGHTS CAME ON, AND IT DROVE FINE FOR ABOUT 10 MILES THEN THE SAME ISSUE STARTED AGAIN. I HAD TO LIMP IT HOME AT ABOUT 20MPH BECAUSE IT WOULD NOT ACCELERATE AGAIN AND ONCE AGAIN IT RAN FINE AFTER SHUTTING THE CAR OFF AND RESTARTING IT. *TR

THE CAR HAS BEEN TRYING TO CHANGE LANES BY ITSELF FOR 2 WEEKS NOW, STEERING WHEEL JERKS BY ITSELF WHILE DRIVING, HAD A TOTAL FAILURE OF ELECTRONIC POWER STEERING AS MY WIFE PULLED IN THE DRIVEWAY WHICH ALMOST RESULTED HER IN HITTING A VEHICLE. *TR

THIS IS THE SECOND INCIDENT I HAD WITH MY STEERING. THE ENTIRE STEERING RACK WAS REPLACED 2 MONTHS AGO. I PAID $1800, ONLY FOR THIS TO HAPPEN AGAIN. I WAS DRIVING ON A BUSY ROAD, AND THEN SUDDENLY ASSIST POWER STEERING APPEARED. IT WAS A STRAIGHT ROAD SO I DIDN'T REALIZE THAT THE STEERING HAD LOCKED AND I WAS UNABLE TO GET INTO THE TURNING LANE. I WAS DRIVING AND STUCK ON A MAIN ROD. IT FELT LIKE MY BRAKES WERE OUT. I HAD NO IDEA WHAT TO DO. I KEPT DRIVING AND EVENTUALLY USED EVERY OUNCE OF STRENGTH TO PULL OVER THE VEHICLE ON A BUSY ROAD. NOT ONLY DID I FEEL LIKE ENDANGERED BECAUSE OF THE STEERING BUT BECAUSE OF WHERE IT HAPPENED I THOUGHT SOMEONE WAS GOING TO HIT ME OR MY CAR WHILE I WAS WAITING ON THE SIDE ROAD FOR A TOW TRUCK. THIS PART HAS A DEFECT AND NEEDS TO BE CORRECTED. THIS IS THE SECOND STEERING RACK IN 3 MONTHS. *TR

MY FORD FUSION SE WITH 4 CYLINDER, WITH ELECTRIC POWER STEERING SUDDENLY STOP WORKING. I COULD NOT TURN MY WHEELS TO THE RIGHT OR TO THE LEFT. IT JUST FROZE AND STUCK. I COULD NOT DRIVE MY CAR AT ALL. I JUST COULD MOVE FORWARD AND BACKWARD BUT CANNOT DRIVE IT AT ALL. IT IS VERY DANGEROUS TO DRIVE THAT CAR. I FELT THAT FORD COMPANY IS RESPONSIBLE FOR THAT REPAIR. MY FORD FUSION HAS BROKE DOWN TWICE PRIOR TO THAT POWER STEERING PROBLEM. THE TRANSMISSION BROKE DOWN UNDER WARRANTY AROUND 20,000 MILES AND WAS COVERED BY THE WARRANTY. BUT THE SECOND TIME, THE TRANSMISSION BROKE DOWN AGAIN AROUND 40,000 MILES ON IT AND I HAVE TO PAY FOR TRANSMISSION REPAIR EVEN THOUGH IT WAS UNDER WARRANTY. FORD DO NOT COVER WEARABLE PARTS BUT I BELIEVE THAT THEY ARE RESPONSIBLE FOR THEM. I HAD TO PAY CLOSE TO $2,000.00 TO FIX THAT TRANSMISSION. NOW THIRD TIME FORD FUSION HAVE ANOTHER SERIOUS PROBLEM WITH POWER STEERING. I CALLED GARY CROSSLEY FORD AND THEY SAID I WILL HAVE TO PAY ANOTHER $2,000 DOLLARS TO FIX JUST THE POWER STEERING. FORD FUSION HAS SO MANY PROBLEMS LIKE DOOR LATCH THAT CAME OUT. AND OTHER ELECTRIC PROBLEMS APPEARING AGAIN AND AGAIN WITHOUT ANY EXPLANATION. PLEASE ASK FORD COMPANY TO COVER THE POWER STEERING REPAIR. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE DEALER STATED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000.

WHILE TRAVELING HOME FROM SCHOOL RECENTLY, MY SON, EXPERIENCED WITHOUT WARNING A SUDDEN AND TOTAL FAILURE OF THE ELECTRONIC POWER ASSISTED STEERING ON THE 2010 FORD FUSION THAT WE PURCHASED FOR HIM TO USE AT COLLAGE IN THE FALL. FORTUNATELY, HE WAS ON A STRAIGHT STRETCH OF ROAD AND NOT IN THE MIDDLE OF ONE OF THE MANY WINDING CURVES HE TRAVELS ON HIS WAY HOME FROM SCHOOL. ALSO, FORTUNATELY (FOR FORD MOTOR CO.) HE WAS NOT MEETING ANOTHER CAR IN ONE OF THOSE CURVES. BEING AN INEXPERIENCED DRIVER AND FACED WITH THE SUDDEN AND TOTAL LOSS OF SUCH A CRITICAL SYSTEM; (SUCH AS POWER STEERING) THE OUTCOME QUITE POSSIBLY COULD HAVE BEEN CATASTROPHIC. FURTHERMORE; IT WOULD APPEAR THE PROBLEM IS SYSTEMIC IN NATURE, PLAGUING NOT ONLY FORD MOTOR CO., BUT OTHER AUTO MAKERS AS WELL. IT IS MY OPINION THAT THE WORLD IS NOT YET READY FROM AN ENGINEERING STANDPOINT, TO ALLOW ELECTRONICS TO REPLACE CRITICAL YET MECHANICALLY SIMPLE SYSTEMS WHOSE POSSIBLE FAILURE CAN BE LIFE-THREATENING. CONSIDER ALSO THAT DUE TO THE STRUCTURE OF ALL CORPORATIONS, THE MOTIVATION FOR ANY CHANGE IN SYSTEM ENGINEERING CAN ONLY BE PROFIT BASED. THE CONSUMER SHOULD IN NO WAY BE FORCED TO BEAR THE COST, FINANCIAL OR OTHERWISE, FOR SIMPLE ENGINEERING MISTAKES WHICH APPEAR TO BE BASED ON PROFIT RATHER THAN SOUND ENGINEERING PRACTICES. *TR

INTERIOR DRIVER SIDE DOOR HANDLE WOULD NOT OPEN DOOR. MADE APPOINTMENT WITH FORD SERVICE TO CHECK SAFETY PROBLEM ISSUE. FORD REPLACED AND CORRECTED INTERIOR DOOR HANDLE ISSUE. COST WAS APPROXIMATELY $260.00 DOLLARS. *TR

I WAS DRIVING ABOUT 30 MPH ON A TWO LANE, RURAL ROAD WHEN SUDDENLY MY 2010 FORD FUSION STARTED SPUTTERING, COUGHING, JERKING. THE CAR SLOWED DOWN TO A CRAWL AND WOULD NOT RESPOND TO MY PRESSING THE ACCELERATOR; THEN THE ENGINE SHUT OFF AND A RED-WRENCH LIGHT APPEARED ON THE DASH. I CRANKED THE CAR AGAIN; IN PARK, THE ENGINE SOUNDED FINE, BUT WHEN I PLACED IT IN DRIVE, THE SPUTTERING AND COUGHING STARTED AGAIN. I DROVE A FEW FEET, AGAIN WITHOUT ANY RESPONSE FROM THE ACCELERATOR, AND THE CAR SHUT OFF AGAIN. I REPEATED THIS THREE TIMES, ALL TO THE SAME EFFECT: DRIVE A FEW FEET, ENGINE IS COUGHING, SPUTTERING, JERKING, THEN ENGINE SHUTS OFF. AFTER THE THIRD TIME, I CRANKED IT, BUT WHILE STILL IN PARK I REVVED UP THE ENGINE AS HIGH AS I COULD (ACCELERATOR TO THE FLOOR). AFTER THAT, WHEN I PUT THE CAR IN DRIVE, THERE WAS NO COUGHING, NO SPUTTERING, NO JERKING, ACCELERATOR RESPONDED SMOOTHLY. I WAS ABLE TO DRIVE HOME (HALF MILE) AND PARK THE CAR. BUT I AM TERRIFIED THE PROBLEM WILL HAPPEN AGAIN--THIS TIME IN HEAVY TRAFFIC OR EVEN ON THE INTERSTATE--AND THE ENGINE MAY AGAIN STOP WITHOUT WARNING WHILE I AM DRIVING ALONG. I AM EVEN TOO AFRAID TO DRIVE IT TO THE REPAIR SHOP. A SCARY DANGEROUS CAR. *TR