Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
I HAVE HAD SAME STERRING ISSUE AS THE 2011 FUSIONS AND WAS TOLD THE ONLY RECORSE WAS TO REPLACE THE WHOLE RACK. AND THE RACK I PUT IN HAD THE SAME ISSUE. THE RECALL NEEDS TO BE EXTENDED TO EVERY CAR AND YEAR THAT HAS THAT TYPE OF UNIT IN IT
WAS AT A STOP SIGN WAITING FOR TRAFFIC COMMING OFF OF THE FREE WAY. THE CAR IN FRONT OF ME ACCELERATED TO MERGE AFTE I HAD A OPENING TO MERGE I ACCELERATED TO MERGE AND THE PERSON IN FRONT OF ME CAME TO A COMPLETE STOP AND I HIT HIM FROM BEHIND. THERE WAS OVER $8,000 IN DAMAGE.
THROTTLE BODY FAILURE: I WAS DRIVING ON A MAJOR HIGHWAY WHEN MY SPEED DROPPED DOWN TO PRETTY MUCH 0 I WAS PRESSING THE GAS AND THE CAR WOULD NOT STILL GO. THEN IT STARTED TO SHAKE AND THE WRENCH LIGHT CAME UP ON THE DASHBOARD AS I'M STILL TRYING TO PRESS THE GAS IT STILL WILL NOT GO ANYWHERE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD IMMEDIATELY BECAUSE CARS WERE STARTING TO APPROACH ME. WHEN I PULLED OVER I HAD TO CUT THE CAR OFF LET IT SIT FOR A FEW MINUTES AND TRY AGAIN. FROM JUNE 15, 2015 THIS CAR HAS DONE THIS EITHER EVERYDAY OR EVERY OTHER DAY, I WAS COMING FROM WORK CAME OFF THE INTERSTATE I-485 AND THE CAR STARTED TO DO THE SAME THING A DUMP TRUCK WAS BEHIND ME AND ALMOST HIT ME IN THE BACK. I HAD TO PULL OVER IN THE GRAVEL BESIDE THE ROAD TO AVOID THIS ACCIDENT, I HAVE A 4YR OLD SON THAT I'M AFRAID TO EVEN LET RIDE WITH ME BECAUSE I'M AFRAID I WANT BE ABLE TO PULL OVER IN TIME ENOUGH WITH HIM BEING IN THE BACK SEAT HE WOULD FEEL THE IMPACT OF US BEING HIT. THIS IS HIGHLY DANGEROUS WHEN THIS CAR GOES INTO THIS MODE YOU DON'T HAVE ANY KIND OF WARNING WHEN IT DOES. ON MY WAY TO WORK SEVERAL MORNINGS THE CAR WOULD DO THIS AT LEAST 3 TIMES I TRAVEL ON 2 MAJOR HIGHWAYS THAT ARE HERE IN MONROE/CHARLOTTE, NC HWY 74 AND I-485. TRAFFIC IS PRETTY MUCH BUMPER TO BUMPER EVERY MORNING AND EVERY EVENING THERE ARE TIMES I'M AFRAID I'M NOT GONNA HAVE ENOUGH TIME TO PULL OVER. I'M A SINGLE PARENT THAT FEELS THIS CAR HAS PUT ME AND MY SON'S LIFE IN DANGER!!! FORD SHOULD BE HELD RESPON
WHILE DRIVING MY 2010 FORD FUSION INTO PARKING LOT, THE SERVICE ADVANCE TRAC WARNING APPEARED. I PARKED AND WENT INTO A STORE. AFTER SHOPPING, I WAS READY TO BACK OUT OF THE PARKING SPACE AND COULDN'T. I HAD NO POWER STEERING AND THE WARNING LIGHT SAID "SERVICE POWER STEERING NOW". I HAD MY YOUNG DAUGHTER AND MY MOTHER WITH ME, SO THANK GOD WE WERE ALREADY IN A PARKING LOT AND NOT IN TRAFFIC OR AT A HIGHER SPEED!! (I'M ALSO SO THANKFUL MY NEWLY LICENSED SON WASN'T DRIVING DOWN THE HIGHWAY WHEN THIS HAPPENED.) I HAD TO LEAVE MY CAR THERE SINCE IT'S NOT SAFE TO DRIVE AND CALL FOR A RIDE. I WILL BE TAKING IT FOR SERVICE ON MONDAY, MOST LIKELY BY TOW TRUCK. I HAVE FOUND MANY OTHER CASES ONLINE JUST LIKE MINE WHERE THE EXACT SAME THING HAS HAPPENED. I CAN ALMOST BET THE PROBLEM IS THE POWER STEERING RACK. WITH SO MANY REPORTS, WHY HASN'T FORD ISSUED A RECALL FOR THIS? THIS SEEMS LIKE A VERY EXPENSIVE PROBLEM AND I THINK FORD SHOULD HAVE TO PAY TO HAVE IT FIXED. WHEN I BOUGHT THIS CAR IN 2011, I DID NOT EXPECT TO HAVE TO WORRY ABOUT MAJOR SAFETY ISSUES LIKE THIS. I REALLY THOUGH I WAS GETTING ONE OF THE SAFEST CARS ON THE MARKET, BUT APPARENTLY NOT.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 10 MPH, THE POWER STEERING FAILED. THE INSTRUMENT PANEL INDICATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED THE ENGINE AND THE WARNING INDICATOR DISAPPEARED. THE CONTACT WAS ABLE TO DRIVE NORMALLY FOR ABOUT TWO MORE MILES BEFORE THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 8/31/15*CN UPDATED 10/30/2017*CN
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE ACCELERATOR PEDAL SUDDENLY FAILED TO RESPOND AND DECELERATED TO A SPEED LOWER THAN 20 MPH WITH NO WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE TO RESET THE COMPUTER EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WIRES FAILED AND CAUSED THE AIR BAG WARNING LIGHT TO REMAIN ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC, WHICH LOCATED A FAILURE CODE THAT THE AIR BAG WIRES WERE LOOSE. THE DEALER ADJUSTED THE AIR BAG WIRES; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER PERFORMED A SECOND DIAGNOSTIC, WHICH LOCATED A FAILURE CODE FOR WHICH THE AIR BAG RESTRAINT MODULE NEEDED TO BE REPLACED. THE RESTRAINT MODULE WAS NOT REPLACED. THE CONTACT ALSO STATED THAT THE HEATED SEAT FEATURE FAILED DUE TO DEFECTIVE SEAT COVERS THAT CAUSED THE HEATING SYSTEM WIRES TO LOOSEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
THE CAR DASH WARNING LIGHTS STARTED TO COME ON ONE BY ONE. THE WARNING CHIMES ALSO KEPT GOING OFF DASH LIGHTS WOULD FADE IN AND OUT. THE AIR BAGS WOULD TURN OFF AS WELL AS THE ABS WARNING LIGHTS WOULD COME ON. IN ADDITION TO THAT THE SECURITY SYSTEMS WOULD ENGAGE CAUSING THE CAR NOT TO RUN. I BROUGHT CAR TO THE DEALER AND THEY SAID IT WASN'T SAFE TO DRIVE THE CAR. THE TEACH HAD ISSUES FIGURING OUT THE PROBLEM AND SAID THEY HAVE NEVER SEEN BEFORE. I WAS ABLE TO FIND SEVERAL OTHER OWNERS OF THE SAME CAR AND YEAR WITH THE SAME ISSUE. THERE IS EVEN A YOU TUBE VIDEO OF IT HAPPENING AS WELL AS COMMENTS FROM OTHERS WITH THE SAME ISSUE. THE TECH HAD TO GET FORD ENGINEERS INVOLVED WHO ALSO HAD ISSUES FIGURING OUT THE PROBLEM. IT TOOK SIX WEEKS! I DO NOT UNDERSTAND IF THERE WAS OTHERS WHO HAVE HAD THIS ISSUE THAT THEY HAVE NO CLUE. IT COST ME 1400 TO FIX IT AND WHERE THIS IS A SAFETY ISSUE WHERE AIR BAGS AS WELL AS SECURITY SYSTEMS EFFECTS THE CAR IT SHOULD BE AT MINIMAL A BULLETIN IF NOT A RECALL. COMPUTER WAS REPLACED AND THERE WAS A FAULTY WIRE SHORTING OUT THE SYSTEM....UPDATED 07/30/15 *BF UPDATED 10/25/2017*CN
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE IN PARK, THE INTERIOR DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT HAD TO OPEN THE DOOR BY OPENING THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
THE POWER STEERING FROZE AND I WAS UNABLE TO STEER THE CAR. THE POWER STEERING FAULT INDICATOR CAME ON IN THE DISPLAY AREA. I HAVE EXPERIENCED THIS, BRIEFLY, MANY TIMES RIGHT AFTER STARTING THE CAR. THIS WAS THE FIRST TIME WHILE THE CAR WAS ALREADY IN GEAR. LUCKILY I WAS JUST TRYING TO GET OFF MY DRIVEWAY AT THE TIME.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE WRENCH LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE DEALER WAS UNABLE TO PERFORM A DIAGNOSTIC BECAUSE THE WRENCH SYMBOL WAS NOT ILLUMINATED AT THE TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 41,000. MA 08/11/15 UPDATED 10/1/2015*JS
ADVANCE STEERING SERVICE LIGHT CAME ON, ONCE I STOPPED AND RESTARTED THE CAR HAD NO POWER STEERING. I LET THE CAR DIE AND LET IT RESET ITSELF (BATTERY DISCONNECTED) AND PUT IT BACK TOGETHER STILL NO STEERING WENT TO A SHOP THEY SAW 2 CODES ONE WAS TO DUE WITH THE ELECTRONIC STEERING THE OTHER WAS TRANSMISSION FAILURE DUE TO THE THE STEERING CODE ISSUE.
WHILE MY WIFE WAS DRIVING HOME FROM WORK ON 6/12 THE POWER STEERING WENT OUT. SHE HAD A VERY DIFFICULT TIME TRYING TO STEER THE CAR. IT HAPPENS TWICE ON HER WAY HOME FIRST TIME NEARLY CAUSED AN ACCIDENT BUT SHE WAS ABLE TO COAST IT INTO AN EMPTY PARKING LOT. SHE TURNED THE CAR OFF AND LET IT SIT FOR A FEW. SHE THEN STARTED IT UP AGAIN AND TRIED TO CONTINUE HOME WHEN SHE GOT A BLOCK AWAY IT HAPPENED AGAIN I HAD ONE HELL OF A TIME TRYING TO GET IT TO TURN INTO OUR DRIVEWAY. GOT UP THE NEXT MORNING AS STILL THE SAME ISSUE ADVANCE TRAC NEEDS SEVICED. IF FORD WANTS TO TURN OUT A SUBSTANDARD PART I WON'T BE BUYING ANOTHER FORD PRODUCT AGAIN. NO I'M BEING TO IT NEEDS A NEW RACK AT 55000 MILES AND WILL COST AROUND $1800. THIS IS COMPLETE BS FOR A VEHICLE TO NEED A NEW RACK AT THAT LOW OF MILES. THIS IS VERY DANGEROUS A FORD NEEDS TO HAVE A RECALL FOR THIS ISSUE BEFORE SOMEONE GETS HURT OR CAUSES AN ACCIDENT. IF NOT SOUNDS LIKE I NEED TO CONTACT AN ATTORNEY.
MY WIFE WAS DRIVING HOME FROM WORK WHEN SUDDENLY SHE EXPERIENCED A LOSS OF POWER STEERING IN HER VEHICLE. AFTER TRYING TO KEEP FROM BEING IN AN ACCIDENT SHE WAS ABLE TO PULL HER 2010 FORD FUSION INTO A PARKING LOT. AFTER SHE TURNED INTO THE PARKING LOT SHE TURNED OFF THE VEHICLE AND LET IT SIT FOR A FEW SECONDS THEN SHE RESTARTED THE VEHICLE AND SHE WAS ABLE TO PROCEED A LITTLE FURTHER. THEN IT HAPPENED FOR A SECOND TIME. ONCE AGAIN SHE TURNED THE IGNITION OFF, LET IT SIT FOR A FEW MOMENTS THEN RESTARTED THE VEHICLE. SHE WAS ABLE TO DRIVE A LITTLE FURTHER UNTIL IT ONCE AGAIN HAPPENED AS SHE WAS TURNING INTO OUR DRIVEWAY. ON THE MORNING OF SATURDAY 6/13/2015 I WENT OUT TO THE VEHICLE AND STARTED IT UP AND TRIED TO BACK IT OUT OF OUR DIVE WAY WHEN THE SERVICE THE ADVANCE TRAC SYSTEM MESSAGE APPEARED. I TURNED THE VEHICLE OFF THE RESTARTED THE VEHICLE AND THEN A DIFFERENT MESSAGE APPEARED. THIS TIME IT WAS THE SERVICE POWER STEERING ASSIST MESSAGE. I THEN TURNED OFF THE VEHICLE AND CONTACTED THE LOCAL FORD DEALER AND WAS TOLD THAT IT WAS A COMMON PROBLEM WITH THE FUSION AND THAT I WOULD NEED TO SCHEDULE AN APPOINTMENT TO HAVE THE POWER STEERING RAC REPLACED AND IT WOULD COST AROUND $1,800 TO REPLACE. I TOLD THE MAN THAT WAS RIDICULOUS FOR A VEHICLE THAT HAS ONLY 56,787 MILES ON IT. I HAVE RESEARCHED THIS AND HAVE FOUND THAT MANY OTHER OWNERS HAVE EXPERIENCED THIS SAME ISSUE. I FEEL THAT THIS IS A MAJOR SAFETY ISSUE AND IF IT WAS NOT FOR MY WIFE'S QUICK THINKING SHE MAY HAVE BEEN
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT AIR BAG WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
MY MOTHER WAS DRIVING TO KNOXVILLE TO DROP CHRISTMAS GIFTS OFF TO ARE FAMILY IN BRISTOL TN. THE SERVICE POWER STEERING LIGHT CAME ON AND THEN THE ADVANCE TRACK LIGHT. THE POWER STEERING SHUT DOWN ON HER TOTALLY WHILE DRIVING THE VEHICLE ON THE INTERSTATE. SHE HAS A MEDICAL CONDITION IN HER HANDS WERE SHE WOULD NOT HAVE THE PHYSICAL STRENGTH TOO DRIVE THE CAR EITHER. SO SHE GOT IT TO THE EMERGENCY ON WERE THEN I HAD TO DRIVE 4 HOURS TO PICK HER UP WHILE SHE IS STUCK ON THE SIDE OF THE HIGHWAY IN DANGER AT ALL TIMES THERE TILL SOMEONE ARRIVED ITS A VERY OCCURRING PROBLEM SHE COULD OF KILLED HER SELF OR OTHERS
ONCE AGAIN I HAVE ANOTHER BIG ISSUE WITH THIS CAR AND YEAR. THE CAR SMELLS OF FUEL. POSSIBLE FUEL TANK CORROSION. IT IS VERY UNSAFE FOR ANYONE TO BE WITHIN 20FEET OF THE CAR , LET ALONE LIGHT A CIGARETTE OR A MATCH. WHY IS THE NHTSA NOT RECALLING THESE VEHICLES, FORD FUSIONS, BUT RECALLING EVERYONE AFTER THE 2010 YEAR MODEL. YOU RECALLED THE 2013 FOR THE FUEL SYSTEM, 2011 & 2012 FOR THE POWER STEERING, ALOT OF THE COMPLAINTS ARE ALL FOR THE 2010 YEAR MODEL, AND YOU KEEP SKIPPING OVER THIS YEAR... HORRIBLE YEAR FORD HAS EVER MADE WITH THIS CAR. SOME ONE IS GOING TO GET KILLED !!!! I SHOULD NEVER HAVE TO PUT A NEW FUEL TANK IN A 4YEAR OLD CAR ...
ENGINE CUTS OFF WHILE DRIVING WITH NO WARNING. WON'T ACCELERATE WHEN GAS IS PRESSED. IDLE VERY ROUGH AT TIMES AND WILL SHIFT HARD AT TIMES. CHECK ENGINE LIGHT AND WRENCH ARE BOTH ON WHEN INCIDENT OCCURS. THROWING OBD2 CODES P2119,P0104,P2112. FORD FUSION SEL V6 3.0L 75K MILES. ALL SCHEDULED MAINTENANCE HAS BEEN PERFORMED ON TIME BY DEALER.
DRIVING 2010 FORD FUSION SEL V6 HOME AT NIGHT AT AROUND 70 MPH, SUDDENLY MESSAGE CAME UP "ADVANCE TRACK , SERVICE POWER STEERING NOW". WE HAD SEEN THIS MESSAGE BEFORE. THIS IS THE FIFTH OCCURRENCE. THE VEHICLE MAINTAINS ITS STEERING ABILITY (GOING 70 MPH), BUT UPON ARRIVAL AT OUR DESTINATION, AND THE SHUT OFF OF THE ENGINE, ALL POWER-STEERING ASSIST IS LOST. THIS HAS HAPPENED FIVE TIMES BEFORE. THE FORD DEALER CAN CLEAR ALL OF THE ERROR MESSAGES AND THE CAR WILL HAVE ITS POWER STEERING ABILITY AGAIN; HOWEVER, WHEN THE FORD MECHANIC DIAGNOSED THE ERROR MESSAGES AND THE PROBLEM, HIS SOLUTION WAS TO REPLACE THE ELECTRICAL RACK AND PINION STEERING ASSIST AT A COST OF $1200 PLUS LABOR. I DECLINED, AS I AM SURE THAT THE PROBLEM WILL RECUR. HOW DO I GET RID OF THIS CAR? HOW CAN I SELL IT AND NOT DECLARE ITS UGLY PERSISTENT PROBLEM?? WHY DOESN'T FORD ACT ON THIS? THE MECHANIC STATED THAT HE DIDN'T KNOW OF ANY OTHER CARS WITH THIS PROBLEM.
DRIVING ON THE FREEWAY, WRENCH INDICATOR CAME ON AND MY CAR STARTED LOOSING SPEED. PULLED OVER TO THE SIDE TURNED OFF THE CAR AND WAITED ABOUT A MINUTE. TURNED IT BACK ON AND EVERYTHING WAS WORKING FINE AND WRENCH ICON WAS GONE. THIS HAPPENED TWICE IN THE LAST 4 DAYS.
TL* THE CONTACT OWNS A 2010 FORD FUSION. A DAY AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR COMING FROM THE VEHICLE AND THERE WAS A PUDDLE OF FUEL COMING FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAM OF THE FUEL TANK HAD BECOME UNDONE AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. UPDATED 7/16/15*CN
THE STEERING WENT OUT IN THE VEHICLE JANUARY 2014, POWER STEERING WENT OUT WITH NO WARNING. THE REPAIR SHOP STATED THAT THE STEERING RACK NEEDED TO BE REPLACED AND WOULD COST ABOUT $2000.00. THEY ALSO MADE MENTION THE POWER STEERING WITH THE FORD FUSION'S HAVE HAD ALOT OF PROBLEMS IN THIS YEAR. ONCE AGAIN MAY 4TH , 2015 23,000 MILES LATER, I FELT THE STEERING WHEEL BINDING AND LOCKING. MY SERVICE POWER STEERING NOW INDICATORS CAME ON. FORD CLAIMS WHEN YOU LOOSE POWER STEERING THE CAR WILL GO INTO A MANUAL MODE. THIS IS TRUE TO SOME EXTENT. YOU ARE FIGHTING TO STEER THE CAR BECAUSE YOU ARE FIGHTING WITH THE GEARS IN THE RACK. THE STEERING LOCKS AND I ALMOST CRASHED SEVERAL TIMES TO GET TO A SAFE LOCATION, I WENT INTO ONCOMING TRAFFIC, BECAUSE THE STEERING LOCKED. I HAD THE CAR TAKE TO FORD DEALER FOR REPAIRS AND WAS TOLD THE STEERING RACK WAS BAD AGAIN, AND ONCE AGAIN HAD TO MAKE REPAIRS. THERE IS NO RESAON I SHOULD OF HAD TO PUT TWO STEERING RACKS IN WITHIN 20,000 MILES. THE RECALL DONE WAS FOR 2011 VEHICLES. THE NHTSA NEEDS TO LOOK INTO THE 2010 MODELS. THE COMPANY I WORK FOR OWNED 5 FORD FUSIONS ALL THE SAME MODEL, WE HAVE ALL HAD THE SAME PROBLEMS.
ON MAY 30, 2015 THE DRIVER OF THE VEHICLE LEFT THE GEAR SHIFT IN DRIVE; TURN OFF THE VEHICLE; REMOVED THE IGNITION KEY AND EXITED THE VEHICLE. THE VEHICLE THEN ROLLED DOWN A GRASSY HILL RUNNING OVER A PARK BENCH AND THE HITTING A BUILDING CAUSING DAMAGE. THE IGNITION KEY SHOULD NOT HAVE BEEN ABLE TO BE REMOVE WHILE THE VEHICLE WAS IN DRIVE AND OFF.
VEHICLE SUDDENLY LOST POWER, MALFUNCTION CAUTION LIGHT ILLUMINATED. DID NOT LOSE POWER STEERING OR BRAKES, BUT COULD NOT ACCELERATE BEYOND 5 MPH, IF AT ALL AT TIMES. ENGINE SHOOK/VIBRATED VERY BADLY. NEARLY REAR ENDED BY ANOTHER CAR. ACTIVATED 4 WAY FLASHERS AND WAS ABLE TO PULL OF HIGHWAY INTO SHOPPING AREA. ANY TYPE OF GAS PEDAL PRESSURE DID NOT HELP. LET CAR SIT FOR 10 MINUTES, RESTARTED ENGINE AND NO ISSUES WHILE SLOWLY DROVE AROUND PARKING LOT FOR A WHILE TO ENSURE NO ISSUES. DO HAVE A LETTER FROM FORD FOR EXTENDED WARRANTY, CUSTOMER SATISFACTION PROGRAM 13N03 TO GET THE THROTTLE BODY DEVICE REPLACED, BUT I CONSIDER THIS A HAZARDOUS CONDITION. WILL NOW TAKE TO DEALER AND DEMAND THIS BE REPLACED BEFORE ANY OTHER OCCURRENCES,
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,800.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE POWER STEERING GEAR AND RACK AND PINION ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. MA 08/10/15 UPDATED 8/14/15*JS
INTERIOR DOOR HANDLE ON THE DRIVER'S SIDE HAS BROKEN TWICE IN 2 YEARS.
WHEN TRYING TO TURN THE STEERING WHEEL WHEN STARTING FROM A STOPPED POSITION, THE POWER STEERING WAS NOT WORKING AND A SERVICE ADVANCE TRACK WARNING CAME ON. IF I DID NOT HAVE THE PHYSICAL POWER TO TURN THE WHEEL, I COULD HAVE VERY EASILY HAVE HIT ANOTHER VEHICLE. I TOOK THE CAR IN FOR A CAR WASH, AND THE POWER STEERING CAME BACK ON ABOUT 5-10 MILES DOWN THE ROAD. IT WENT OUT AND BACK ON INTERMITTANTLY DURING THE NEXT FEW MONTHS. IT TOTALLY WENT OUT SOMEWHERE AROUND THE END OF MARCH OR BEGINNING OF APRIL. ACCORDING TO "FORD POWER STEERING FAILURE REPORTS INVESTIGATERD BY FEDERAL REGULATORS/OREGONLIVE.COM" DATED OCTOBER 6, 2014 AT 8:46 AM "FORD SAYS IT'S COOPERATING WITH THE INVESTIGATION AND ANYONE EXPERIENCING POWER STEERING PROBLEMS WITH THEIR VEHICLES SHOULD CONTACT THEIR DEALER". MAY 12, 2015 I TOOK THE VEHICLE TO THE FORD DEALER AND THEY PULLED CODES 100410 - UNABLE TO COMMUNICATE WITH POWER STEERING SYSTEM. CHECKED FOR POWERS AND GROUNDS, POWER AND GROUNDS OK. REFERRED TO INTERACTIVE VEHICLE DIAGNOSTIC. THEY FOUND POWER STEERING MODULE/RACK FAILURE. RECOMMENDED REPLACEMENT AT A COST OF #1647.79. THEY SAID IT WAS NOT ON THE RECALL AT THAT TIME. WHEN THE MECHANIC BROUGHT THE CAR FORWARD, HE ALSO INFORMED ME THAT MODELS PRODUCED SIX MONTHS EARLIER HAVE THE OLD POWER STEERING WITH THE FLUID. HE SAID I HAVE THE ELECTRONIC ONE THAT THE NEWER MODELS HAVE. I RECENTLY CHECKED THE RECALL THAT FORD WAS HAVING ON THE FUSION. MY VIN # SHOWS 0 RECALLS. THE FUSION RECALL MENTIONS ROAD
I HAVE BEEN PULLING OUT OF MY DRIVEWAY AND THE CAR WILL START BEEPING, SCREEN ON DASHBOARD SAYS POWER STEERING ASSIST FAIL YOUR STEERING WHEEL LOCKS YOU HAVE TO SHUT OFF THE CAR THEN TURN IT BACK ON AND IT IS FINE. THIS HAS HAPPENED PULLING OUT OF STORES, WORK, AND MY HOUSE MULTIPLE TIMES. YESTERDAY DRIVING DOWN THE ROAD AT 45 MPH IT STARTS BEEPING AND I CAN'T TURN!!!!! THANK GOD NO ONE WAS BEHIND ME AS I HAVE TO COME TO A STOP ON A ROAD AND SHUT IT OFF AND TURN IT BACK ON. I HAVE 3 SMALL CHILDREN AND THIS ISN'T SAFE. I WILL BE CONTACTING EVERYONE I CAN. FORD NEEDS TO RECALL THIS AND FIX MY CAR.
I WAS DRIVING HOME FROM WORK (70 OR SO MILES AWAY FROM WHERE I LIVE) AT ABOUT THE HALFWAY POINT I HEARD CAR DING AND A WARNING POPPED UP ON MY DASHBOARD SAYING "POWERSTEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" AND RIGHT AWAY I IMMEDIATELY COULD FEEL THE STEERING WHEEL BEING UNABLE TO TURN. I WAS GOING 50 MILES AN HOUR AND AS SOON AS THE WARNING POPPED UP MY STEERING WHEEL BECAME NEARLY IMPOSSIBLE TO TURN. I WENT RIGHT INTO A FIELD AS THE ROAD TURNED INTO A CURVE AND THE STEERING WHEEL WAS TOO HARD TO TURN. I WENT OFF THE ROAD AND INTO A FIELD. NO AIR BAGS WENT OFF AND I SLAMMED MY HEAD INTO THE STEERING WHEEL. AFTER THE SHOCK OF WHAT HAPPENED I SHUT MY CAR OFF AND CALLED MY FIANC CRYING FREAKING OUT AS I WAS STILL ANOTHER 40 OR SO MILES AWAY FROM HOME. MY HEAD HURT BUT I DID NOT RELIEVE MEDICAL ATTENTION. HE TOLD ME TO CALM DOWN AND HE WOULD SEE IF THERE WAS ANYTHING ON THE INTERNET ABOUT THIS ISSUE WITH MY CAR. AND HE FOUND OUT IT IS AN ONGOING ISSUE WITH MANY PEOPLE. HE TOLD ME TO LEAVE MY CAR OFF FOR A WHILE AND TURN IT BACK ON. WHEN I DID THE POWERSTEERING WORKED AGAIN AND AFTER TAKING A FEW DEEP BREATHS I WAS ABLE TO GET OUT OF THE FIELD AND RICE THE REST OF THE WAY HOME WITHOUT ANY MORE INCIDENTS THAT DAY. 2 DAYS LATER ON MAY 12TH 2015 THE POWERSTEERING FAILED AGAIN AND HAS SINCE CONTINUED TO NOT WORK. I WAS INCHES AWAY FROM GOING INTO A GUARDRAIL AT 65 MPH BEFORE I SLAMMED ON THE BREAKS AND PULLED THE WHEEL TO THE LEFT AS HARD AS I COULD TO GET AWAY FROM THE GUARD
DRIVING HOME FROM THE STORE THE SERVICE POWER STEERING NOW LIGHT CAME ON. POWER STEERING WENT OUT . MY WIFE AND SON WERE ALSO IN THE CAR,LUCKILY WE WERE ABLE TO MAKE IT HOME WITHOUT ISSUE. READING ONLINE IT TURNS OUT THIS IS A VERY COMMON AND EXPENSIVE ISSUE WITH OTHER FORD OWNERS AND NEEDS TO BE ADDRESSED BY FORD IMMEDIATELY.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME VERY DIFFICULT TO STEER AND WAS UNABLE TO TURN CAUSING DAMAGE TO THE ELECTRIC MOTOR AND THE FRONT TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ELECTRIC MOTOR NEEDED TO BE REPROGRAMMED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 7/28/15*CN UPDATED 10/17/2017*CN
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WHILE PULLING INTO A DRIVEWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE BACKING OUT OF A PARKING SPACE AT APPROXIMATELY 4 MPH, THE STEERING ABILITY SEIZED WITHOUT WARNING. THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER STATED THAT THE POWER STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND HAD THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,700.
CAR HAD A FLAT TIRE, THEN CHANGED TO THE SPARE AND STARTED TO DRIVE IT TO GET A NEW TIRE. ONCE I STARTED A DASHBOARD NOTIFICATION CAME UP "SERVICE ADVANCETRACK" AND THE POWER STEERING WAS GONE. THE VEHICLE WAS NEARLY IMPOSSIBLE TO TURN. A MECHANIC REPLACED THE RACK AND PINION AND RESET THE WARNING. A FEW DAYS LATER THE CAR ALERTED THE SAME WARNING AND STEERING ASSIST WAS GONE, MECHANIC RESET THE CODE AND THE POWER STEERING RETURNED. THEN 3 DAYS AGO, WITHOUT A FLAT TIRE OR ANY NOTICE THE POWER STEERING WENT OUT AGAIN MAKING THE CAR NEARLY IMPOSSIBLE TO DRIVE AGAIN.THIS TIME THE MECHANIC SAID THAT THE CODE COULD NOT BE RESET DUE TO A COMPONENT FAILURE.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING SEIZED AND BECAME DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURN. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS ADVISED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND PROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
I WAS DRIVING FOR ABOUT AN HOUR DOWN THE FREEWAY IN CRUISE CONTROL. THE CAR JERKED SLIGHTLY AND WENT LIMP, DECELERATING WHILE MAINTAINING A ROUGH IDLE AROUND 1000 RPM'S. THE GAS PEDAL WAS NON-RESPONSIVE WHILE IDLING AND I WAS ABLE TO COAST OFF TO THE SIDE OF THE ROAD WHERE THERE WAS NO THROTTLE RESPONSE. THE WRENCH LIGHT WAS ON THE DASH. I TURNED THE CAR OFF AND TRIED TO START IT AGAIN, IT STARTED FINE AND I WAS ABLE TO DRIVE IT THE REST OF THE WAY HOME WITHOUT FURTHER INCIDENT. I HAVE BEEN AFRAID TO DRIVE ANYMORE ON THE FREEWAY SINCE OR ANY SERIOUS LENGTH KNOWING THERE IS A SERIOUS ISSUE WITH THE VEHICLE. THIS IS A TERRIBLE FEELING KNOWING I HAVE A FAIRLY NEW CAR THAT I CANNOT TRUST TO DRIVE SAFELY IN. I HAVE READ OTHERS STORIES ABOUT THIS PROBLEM AND SERIOUSLY HOPE THE VEHICLE'S ISSUES DO NOT CAUSE ME TO BE INVOLVED IN ANY ACCIDENT ON THE FREEWAY AT HIGH SPEEDS. THERE IS OBVIOUSLY AN ISSUE WITH A SERIOUS FLAW AND NEEDS TO BE ADDRESSED.
POWER STEERING WENT OUT WHILE HUSBAND WAS TURNING ONTO A NEIGHBORHOOD STREET RESULTING IN HITTING A PARKED VEHICLE ON APPROXIMATELY 8/5/2014. AS OF TODAY, 5/28/2015, POWER STEERING/VEHICLE HAS NOT BEEN REPAIRED AND HAS AGGRAVATED/CAUSED NECK INJURY TO WIFE FROM HAVING TO DRIVE WITHOUT POWER STEERING. WIFE IS CURRENTLY SEEING A NEUROSURGEON AS WELL AS PAIN MANAGEMENT FOR NECK PAIN, COMPRESSED SPINAL CORD, BULGING DISC, SPASMS. WIFE IS CURRENTLY WAITING ON EPIDERAL STEROID INJECTIONS. *TR
VEHICLE WENT INTO LIMP MODE AT 75 MILES PER HOUR. EXISTING NHTSA ACTION NUMBER EXISTS FOR THIS ISSUE AND MODEL/YEAR (PE13003) BUT FORD CLAIMS THE VEHICLE IS NOT AFFECTED BY THIS ISSUE. REQUESTING TO REOPEN THE INVESTIGATION AND CREATE A RECALL FOR ALL AFFECTED VEHICLES, NOT JUST A PARTIAL LIST.
I WAS PULLING OUT AT AN INTERSECTION AND THE POWER STEERING WENT OUT CAUSING ME TO HAVE TO DRIVE IT IN A DITCH. I WAS SO UPSET. IT ALMOST CAUSED ME TO HIT HEAD ON WITH ANOTHER VEHICLE. APPARENTLY LOTS OF PEOPLE ARE HAVING THIS PROBLEM AND IT SHOULD BE RECALLED. I AM SO UPSET.
TL* THE CONTACT OWNED A 2010 FORD FUSION. WHILE AT A COMPLETE STOP, THE VEHICLE ACCELERATED WITHOUT WARNING AND CAUSED THE CONTACT TO CRASH INTO A FLAG POLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
WELL JUST PURCHASED THIS CAR A MONTH AGO AND ALREADY IN THE SHOP. IT WAS JERKING AND LOSING ACCELERATION AS I WAS PRESSING THE GAS ALSO IT SHUT OFF ON ME WHILE I WAS DRIVING. THE CHECK ENGINE AND WRENCH LIGHT CAME ON. SO I DID A VEHICLE REPORT ON THE CAR AND IT BROUGHT UP THE ENGINE, TRANSMISSION DIAGNOSTICS. ALSO THE RECALL FOR THE THROTTLE BODY. SINCE I HAVE WARRENTY I TOOK IT TO THE SHOP WHERE THEY SAY IT WAS THE TRANSMISSION. CHANGED IT. PICKED IT UP TODAY STILL DOING THE SAME THING AND LIGHT STILL ON. HAVE TO TAKE IT TO THE FORD DEALERSHIP WHERE THEY CAN CHECK THE THROTTLE BODY. CALLED THEM AND TOLD THEM THE ISSUE, THEY TELLING ME IT'S JUST SAYING I HAVE A WARRENTY. SO I HAD MY FIANCE CALL AND THEY SAID FOR US TO CALL IN THE MORNING. THEY GIVING ME THE RUN AROUND. I DON'T HAVE MONEY TO WASTE. I HAVE 2 CHILDREN I HAVE TO GET BACK AND FORTH TO SCHOOL. I HAVE CLASSES I HAVE TO GET BACK AND FORTH TO. WHEN I PURCHASED A CAR I DIDN'T EXPECT THIS. SECOND TIME PURCHASING A VEHICLE. NEVER HAD A PROBLEM. THIS PROBLEM NEEDS TO BE FIXED I CAN BE DRIVING WITH MY CHILDREN AND GOD FORBID THIS CAR CONTINUE TO MALFUNCTION.
MY POWER STEERING IS OUT IN MY CAR. IT SAYS POWER ASSET FAULT AND THEN IT WILL SAY SERVICE AUTOTRACK. I AM NOT THE ONLY ONE I HAVE LOOKED EVERYWHERE AND THERE IS A LOT OF PEOPLE HAVING THE SAME PROBLEMS THAT I'M HAVING. IT SHOULD BE RECALLED. I WILL TELL EVERYONE I KNOW NOT TO GET A FORD UNLESS THIS PROBLEM GETS RECALLED. I DON'T HAVE THE 2000 TO FIX MY CAR.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 82,000.
MY VEHICLE'S POWER-STEERING GOT DISABLED OUT OF NOWHERE APPARENTLY I'M NOT THE ONLY ONE WITH THIS ISSUE, I GET AN ERROR ON THE DRIVER PANEL SAYING TO SERVICE POWER STEERING NOW.
I TAPPED THE GAS AFTER I STOPPED AT A STOP SIGN & THE CAR REVVED REALLY HIGH BUT DIDN'T GO ANYWHERE. THEN THE 2ND TIME I WAS ON THE HIGHWAY THE CAR REVVED REALLY HIGH AGAIN & AGAIN WENT REALLY SLOW, LIKE SOMETHING WASN'T CATCHING. I'M GLAD THE HIGHWAY WAS EMPTY BECAUSE I COULD'VE CAUSED AN ACCIDENT
HELLO I HAVE A 2010 FORD FUSION I WAS DRIVING TO GET ON HIGHWAY TO MERGE LEFT. WHEN I ACCELERATED I WAS AT 55 MPH WHEN THE CAR SUDDENLY DOWN SHIFTED I TOOK MY FOOT OFF THE GAS AND THEN PROCEEDED TO ACCELERATE AGAIN SLOWLY. NOT TO SAY A CAR ALMOST HIT ME FROM BEHIND BECAUSE OF THE DOWNSHIFT PROBLEM. IT ALSO HAPPENS WHEN I START FROM A STOPPED POSITION I ACCELERATE AND IT MAKES A LOUD NOISE AND DOWNSHIFTS THEN THE TRANSMISSION KICKS IN. PLEASE RECALL THESE CARS BEFORE SOMEONE GETS KILLED.
I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65MPH AND CAME UP BEHIND A TRUCK DOING ABOUT 50MPH. I CHANGED LANES AND WENT TO PASS THE TRUCK. AS I PASSED THE TRUCK MY CAR ACCELERATED SLOWLY AND SEEMED TO NOT SWITCH GEARS AT THE RIGHT TIME, CAUSING A HARD SHIFT AND A "CHUG" FEEL. I PASSED THE TRUCK AND SLOWED DOWN TO 60MPH AND AS THE CAR SHIFTED AGAIN, IT CAUSED ANOTHER HARD SHIFT AND "CHUG" FEEL. THIS SEEMS TO BE A COMMON ISSUE WITH FORD FUSIONS. MINE DIDN'T START HAPPENING UNTIL AFTER THE PCM UPDATE RECALL THAT WAS DONE ON 2/26/15. I TOOK IT INTO FORD AFTER IT HAPPENED THE FIRST TIME AND THEY TOLD ME THAT SINCE THERE IS NO WRENCH ON THE DASH AND NO CHECK ENGINE LIGHT WITH A CODE, THEY CAN'T FIND ANYTHING WRONG AND CANNOT REPLICATE THE PROBLEM I DESCRIBED TO THEM. THIS IS RIDICULOUS THAT MANY CARS HAVE AN ISSUE BUT IT LOOKS LIKE SINCE THERE IS NO ONE THAT HAS BEEN SIGNIFICANTLY INJURED OR KILLED IN AN ACCIDENT DUE TO IT, THAT IT ISN'T BEING FIXED. PLEASE RECALL THIS AND FIX IT BEFORE SOMEONE LOSES THEIR LIFE FROM THIS.
DRIVING DOWN THE HIGH WAY AND MY CAR LOST ALL ACCELERATING CAPABILITY AND ALMOST CAUSED A SERIOUS ACCIDENT. MY CAR WAS PREVIOUSLY TAKEN IN THREE MONTHS AGO BECAUSE IT WAS STALLING BUT I WAS TOLD BY FORD WITHOUT ANY CHECK ENGINE LIGHT THEY COULDN'T DO ANYTHING. I EVEN DID SOME ONLINE RESEARCH BEFORE I WENT TO FORD AND SUGGESTED THE THROTTLE BODY POSITION SENSOR AND THEY SAID IT WOULDN'T CAUSE MY CAR TO DO THAT.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →