2010 Ford Fusion complaints

Sudden loss of power steering ability while driving.

Getting check break system, ABS, and service advancetrak on my dash cluster. No codes thrown with OBD reader. Breaks will not fully apply unless I slam them down to the floorboard. Iv seen recalls on over 600,000 fords. I asked ford about my car and they said my specific vin wasn’t showing any recalls but I know there is a recall for this as there are many claims online. My car is unsafe to drive and I would like to get it fixed under recall so I don’t have to go out of pocket for something that seems like a common Ford fusion hybrid issue.

I have a 2010 Ford Fusion Hybrid that has approximately 90k miles. The car started randomly shutting off while driving. No combustion engine, no electric motor propelling the car. Suddenly shutting off while driving is incredibly unsafe. I took it to a Ford dealer and after much communication with Ford HQ, it was determined that the transmission control module was bad. This component is buried inside the hybrid cvt transmission, and as such cannot be repaired. The entire transmission needs to be replaced. After contacting about 10 large transmission shops in the region I found out that none of them can do the work. Ford has made the unit so that the information in the unit can only be copied and written with Ford software. It is impossible for a repair shop to install a used unit. The only way to repair the car is with a new transmission from Ford that I was quoted $14,000 for. This is a scam against the consumer. A decent running car is reduced to scrap value over a single component that only the dealer can repair at an exorbitant price. This is inherently unsafe and a total consumer scam.

Power steering system malfunction. My safety and passenger safety were at risk. The problem has not been confirmed by a Dealer or independent service center. No inspections. There were two others incidents when the power steering system did not engage. The warning light came on displaying "power steering assist fault" message. I read the owners manual and did as instructed. Basically, turn off the car and restart. The steering worked as usual. The recent incident was June 9, 2023. I was trying to back out of the driveway when the warning light came on and the steering wheel would not turn in either direction (left to right). I turned off the car, restarted it and tried to back out again. Warning light came on, again. No movement. I tried again. I couldn't steer as I put the shifter in drive to go forward and backwards. The car is inoperable.

Intermittent failure of brake system. While driving the brakes stopped working. Needed to push brake pedal to ground and/or use parking brake. Turned off car. Waited 30 seconds. Started car again and brakes worked. Worked fine for ~ 1 week and then occurred again. Worked fine for ~1 year and then period of not working.

The ABS Hydraulic Control Unit (HCU) fails which causes the brake pedal to require more force to stop vehicle. The safety of those driving and pedestrians are at risk due to the added stopping distance. I took my car to a mechanic that my father frequents, and was told that only the dealer could fix it. I than took it in to a Ford dealership and they confirmed the issue but wanted to charge me an insane price. There was no warning or indication of a problem prior to the HCU failure. The fact that only Ford can service the issue doesn't seem right to me, cause they can charge whatever to fix it.

Vehicle is not stopping properly. Additional pressure is needed to the brake peddle in addition to pumping the brakes to get it to stop. New brakes and rotors were installed to try and correct the problem but it appears to be related to the NHTSA Campaign 19V904000 ABS Hydraulic Control Units (HCU). The 2010 Fusion was included in the recall buy my VIN for my 2010 Fusion was not included. This seems to be a common issue based on other reports. The recall needs to be expanded to prevent accidents. This is a major safety concern.

I noticed a gasoline smell coming from my car. After taking it in to be examined, it was discovered that the fuel tank had a leak in it - right next to the exhaust pipe. A disaster waiting to happen.

The contact owns a 2010 Ford Fusion. The contact stated that the check engine warning light and maintenance service warning light was illuminated. The contact stated that the brakes failed to stop the vehicle in a reasonable amount of time without depressing the brake pedal with excessive force. The vehicle was taken to the dealer and was diagnosed and determined that the hydraulic control unit and ABS module needed to be replaced. The contact had another certified mechanic repair the vehicle. The manufacturer was made aware of the failure and the contact linked the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The contact was then referred to NHTSA Hotline to file a complaint. The approximate failure mileage was 99,000.

The power steering on my 2010 Ford Fusion has failed intermittently. Ford has a power steering recall for Ford Fusions made after 2010. I believe they should also include earlier model years in the recall since it is a common issue. The car says “Power Steering Assist Fault” every time I turn it on and the power steering doesn’t work. If I try to drive it, it also says “Service Advancetrac”. If you google these errors, you will find many, many forums where people with 2010 Ford Fusions have this exact issue. The problem was intermittent at first and could be solved by turning off the car and starting it again. Now it cannot be solved no matter what we try. People online report replacing the entire steering rack, only for the problem to persist. Something is wrong here.

While driving electric power steering failed. Light came on and no power steering now.

Lost turn signal on front of car but have on back air bags or on recall do to Decoty air bags and my steering going down the road went from soft to hard and couldn’t turn my car at all loss of power steering

On March 10, 2023, the electrical power steering unit on this vehicle failed. The vehicle was returned to us on March 17, 2023. On March 27, 2023 the power steering again failed on this vehicle after 400 miles of driving. We received the vehicle several days later after the repair. On June 22, 2023, all the lights and warnings for the power steering unit came on again. This time it failed again after 1900 miles of driving. Luckily for us, the steering continued to function as long as the engine was not turned off. Three power steering failures in three months seems to point to a problem with this type steering unit. Had the steering stopped working while driving the vehicle, the chances of having an accident were almost certain. The first failure showed me the steering wheel cannot be turned no matter how much I tried.

In regards to this particular issue surrounding the 2010 Fusion: https://www.vehiclehistory.com/articles/2010-ford-fusion-abs-module-recalls-explained My VIN: [XXX] The recall involves replacing the hydraulic control unit to fully restore the function of the ABS for Fusion assembled up to July of 2009. Mine has the exact issue specified, assembled in the exact same plant in Mexico, but was confirmed to be assembled in April 2010. Because of this my Fusion was excluded from the benefits of a free recall service, and the dealership was charging me $2,836 for the ABS module, hydraulic control unit & labor combined. I've since already purchased the two parts & I'm waiting on the labor to be conducted. Is there any way you guys can work with Ford to expand the recall? I'd LOVE to be reimbursed for this. It seems like an oversight by Ford, and it seems unfair that I have to drop nearly $3,000 on the exact same issue that's free for so many others. I can't stress enough, the issue mentioned in that article is the exact issue I've had, and it was born out of the same plant. Thank you so much for your time! My phone number is [XXX] if you'd like to speak there; you're always welcome to leave a voice if need be. : ) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While driving I lost steering steering and nearly caused an accident.

Power Steering Assist not operating causing the steering of the vehicle to not operate and not being able to steer the car. I was lucky to get the car stopped off the highway before crashing the vehicle. I was on the I-95 going 70 mph when the steering locked up. I thought we were going to die! The power steering assist warning came on and I could not steer the car going 70 mph. If this isn't a major safety hazard I don't know what is. Ford Motor Company has many recalls on Ford and Lincoln for this same problem. In fact, a 2011 Ford Fusion has a recall for the power steering assist malfunction. I cannot afford to pay over $2000 to have Ford repair the vehicle, I am a disabled Vet with a very limited income. Now I have a vehicle sitting in my driveway that cannot be driven. Why are many other Ford and Lincoln vehicles with the same power steering assist issues recalled but not the 2010 Ford Fusion Hybrid with the same steering issues? Check Google, many 2010 Ford Fusion owners are having this issue and Ford Motor Company does nothing to help. Who is responsible if I crash this vehicle, get injured all due to a malfunction that is apparent in many other Fords and Lincolns but just my 2010 Ford Fusion?

While driving the car the brake system failed to respond adequately....it was very loose and required pushing the breaks to the floor to fully stop the vehicle. upon having it towed to the ford dealer they said it was the Master Cylinder and the Hydraulic Control Unit. I then checked for recalls and found that my make and model year had been recalled for the exact problem, but was told that it was VIN specific and that mine was not impacted. As mine was made in the same plant as those in the recall I believe that the recall should have been more wide spread and clearly other vehicles that were made there are having the exact same problems.

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 35 MPH and making a right turn, the vehicle lost power steering assist functionality. The contact stated that the “Service Power Steering” and “Advancetrac” warning lights were illuminated. The contact stated that the power steering had failed once before and that he had just picked the vehicle up from the dealer when the power steering failed again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power steering assist and rack and pinion needed to be replaced. The contact stated that the dealer advised that the diagnostic test had retrieved DTC code: P07AE. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 166,000.

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to turn out of her driveway, the steering wheel locked, immobilizing the vehicle. Upon restarting the vehicle several times, the power steering regained normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who failed to diagnose the failure. After investigating the issue, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 62,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at various speeds, the vehicle jerked and lunged forward. The contact then stated that while the accelerator pedal was depressed, the vehicle started losing motive power and decelerated. No warning lights were illuminated. Additionally, the contact stated that the vehicle was taken to a transmission specialist where the transmission was rebuilt and replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to a transmission specialist where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was out of warranty. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 40,000.

Problems with the ABS not working. taken to a mechanic. Brake master cylinder problem and replaced . leaking rear brake fluid. all causing no brakes.

The Power Steering Assist Fault would occasionally come on and reset itself if I turn the vehicle off then back on. Well, I was with my partner out and about and got in my vehicle, went to start and the message popped up. So I tried restarting the vehicle and it didn't work. I tried multiple times and to no prevail has it reset. Go figure it happened right after I paid the loan off. We had to wait for a tow truck to arrive have it towed home. I checked fuses and wiring and battery voltages when I got home and everything checked out normally. I contacted a Ford dealership and they said with the parts, labor, reprogram and alignment it could be up to around $2,500.00. I don't have this kind of money laying around. Now I don't have a vehicle to get back and forth to work. I've read online about numerous cases of this incident and nothing has come of it yet and that's just really frustrating for a hard working citizen trying to get by. I hope and pray this gets a recall or something ASAP.

While driving the power steering went out of the car and it became very difficult to drive luckily I was coming out of the driveway when it went out so no one was hurt

Power steering assist failure after flat tire

Brake pedal goes to the floor , it doesn't want to stop. If you pump it , the pedal comes up. I had them bled and performed the bleeding prosses with scan tool. They worked good for a day.

Loss and extremely tight steering going down the road almost got into accident

The vehicle would randomly loose the ability to stop / brake pedal would loose the ability to control brakes and would go all the way to the floor. After pumping the brakes the vehicle would gain some ability to slow down. Ford Dealer in Gallatin, TN had to replace the brake master cylinder and hydraulic control unit bleed system in order to fix the problem otherwise the car would have been completely unsafe to drive. The scary part was that there were no lights or dash notifications to alert us or the ford dealership that the problem even existed. Also, the car only has 74K miles on it. We put new tires on it last year and got new brake pads the year prior. There seem to be a recall for Ford Fusions for some 2010 models, but ours did not make the list according to the vin number and specs. But I think the problem sounds very similar. Thanks for your help.

"POWER STEERING ASSIST FAILURE". While driving, the electronic power assist steering [EPAS] failed, causing a loss of vehicle control. The steering wheel suddenly became extremely hard to turn while I was driving.

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to stop the vehicle, the brake pedal was depressed and extended to the floorboard and the vehicle failed to immediately stop. The ABS, service brakes, and advancetrac messages were displayed. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Module and ECU had malfunctioned and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The VIN was not available. The failure mileage was 150,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at various speeds, the ABS and advance-trac warning lights intermittently illuminated. The contact also stated that a clunking noise was heard coming from underneath the vehicle. The contact related the failures to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 127,000.

On April 1, 2023 me and my family where coming down the mountain when we noticed the brakes where going to the floor . My husband had to pump the brakes in order to have good brakes. This is a safety issue to us and others cause if someone was to slam on brakes we wouldnt have time to stop. Yes it has been inspected I took it to ford place in Mount airy NC on April 11, 2023 and they said HCU failed , it failed at 300,000 miles. No they were no warning lights or anything when this happened and still no lights and still need a HCU in it .

I purchased this vehicle for my minor child to have a safe and reliable vehicle to transport herself to and from work. However, there has been a power steering issue with her car for the last year. One day she was driving and just could no longer turn the corner. There was no warning and the light came on only after she turned the car off and then back on. So She pulled to the shoulder and waited for tow. She was so scared as she was on one of the busiest streets in Columbus, OH. Please research these vehicles and make sure that they go through the necessary quality control process. My vehicle is available for inspection at any time as it has been to the shop many times to no avail. Every fix seems to be temporary and I've wasted thousands of dollars in parts, tows and repairs. My child's safety is at risk and as a parent, I feel like purchasing this particular vehicle was the biggest mistake. I even have a 2016 Ford Fusion that has multiple recalls and I'm considering selling as these vehicles are not safe! Please contact me. I just dont know what to do. We need working cars and I cant afford to keep taking it to the shop every other month. Please help me!

First incident the power steering just stopped working replaced tire rod drivers side outer tire rod left side seemed to take care of the issue until I got a fat tire on the right side and it’s out again changed the tire rod on that side and a new tire still no power steering

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to stop the vehicle, the brake pedal would extend to the floorboard, causing the braking distance to be extended. The contact diagnosed the vehicle with a OBD scanner and determined that the ABS module was faulty and needed to be replaced. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 113,000.

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to make a right turn, the vehicle experienced a loss of power steering assist with the power steering fault message displayed. The contact made a local dealer aware of the failure; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,000.

The contact owns a 2010 Ford Fusion. The contact stated while driving 30 MPH and depressing the brake pedal to slow down, extra effort was needed while depressing the brake pedal to stop the vehicle. The vehicle was taken to an inspection center and, the inspector stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and referred the contact to the local dealer. The dealer was contacted and stated that the vehicle was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 151,000.

The power steering fault has come on, and this seems to be a known fault for you all yet I have not seen a recall. This is extremely dangerous to ignore.

The brakes did not engage until the last inch or so, and that nearly caused a crash. The hydraulics had failed with no warning at all.

Frequent failure of electric brake assist. Failure occurs without any prior warning and despite sufficient brake fluid being in master cylinder reservoir. Alarms and notices appear on the driver display panel as the brakes are failing. Can occur at start up or while actively driving the auto. Occurs across all temperature ranges and weather (moisture) conditions. Adversely affects driver's ability to safely use brakes to stop the car. NHTSA issued safety recall applicable to non-hybrid Ford Fusions for the SAME issue and the SAME model year as my car. Mechanically, the electric brake assist systems are IDNETICAL in non-hybrid and hybrid variants of 2010 Fusion. Attached photo illustrates notices that appear on driver display panel when brakes fail.

At parking lot speed, the brake pedal went nearly to floor during stopping. All lights came on the instrument panel. Required the use of emergency brake to bring the car to a stop.

Electronic power steering systems failure (2010 Ford Fusion Hybrid) due to issues of excessive heat on the motor), Power steering locked. I was on HWY90 when the steering locked, I almost got in big accident on the HWY 90.

The contact owns a 2010 Ford Fusion. The contact stated while the vehicle was parked, the ABS warning light was illuminated and the message "Service Advancetrac" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the wheel speed sensor had failed and needed to be replaced. The dealer replaced the wheel speed sensor and while attempting to reprogram the ABS module with the new wheel speed sensor, the ABS module failed to recognize the wheel speed sensor. The dealer informed the contact that the ABS module needed to be replaced; however, the part was on back order. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,752.

Power steering stopped working, making the steering wheel too hard to turn.

The contact owns a 2010 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated to respond while depressing the accelerator pedal. The vehicle was taken to an independent mechanic, where it was diagnosed that the valve cover gasket was fractured and had caused oil to leak onto the spark plugs. The mechanic diagnosed that the valve cover gasket and spark plugs needed to be replaced. Additionally, the mechanic diagnosed the vehicle and determined that the brakes, the calipers, and the tie rod needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 147,000.

The contact owns a 2010 Ford Fusion. The contact stated while driving 45 MPH, the brake pedal was depressed but failed to slow the vehicle properly. The contact desperately depressed the brake pedal and the vehicle stopped. The vehicle was taken to an independent mechanic and the mechanic replaced the brake parts, but the failure reoccurred. The vehicle was taken to the mechanic again and the brake line and the braking system was repaired, but the failure persisted. The manufacturer was contacted, and a case was filed, and the contact was advised to contact NHTSA Hotline to file a complaint. The failure mileage was 73,000.

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to stop the vehicle, the brake pedal extended to the floor, causing the stopping distance to be extended. The vehicle was taken to the local dealer who diagnosed that the brake hydraulic control unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 300,000.

Unknown

The contact owns a 2010 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. Additionally, the ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic, who informed the contact that the ABS hydraulic control unit needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 100,000.

The passenger airbag has not been replaced but I have a work order from my local dealership claiming they completed the recall. And my power steering/advance trac and automatic breaking system are not working. My power steering locked up on me driving 70 mph going down the highway. 3 of my 4 interior door latches have come apart and broke causing us to have to roll the window down to get out of the vehicle. There are a couple more items that should be considered safety recalls that are not on my model and year, but are covered on other years before and after my year.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at approximately 25 MPH, the brake pedal was depressed and failed to respond, and went to the floorboard. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the mechanic advised that the ABS module needed to be diagnosed and repaired by a local dealer. The contact made a local dealer aware of the failure; however, the vehicle had not been taken to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that that VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 115,000.