Page 43 of 103 · complaints 2,101–2,150 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Fuel/Propulsion System
Filed Sep 19, 2017144,000 milesMI

THROTTLE BODY IS DEFECTIVE, CAUSING FOR UNEXPECTED LUNGING AND STALLING OUT DURING ACCELERATION. HAPPENS AT VERY UNPREDICTABLE TIMES WHILE DRIVING THE VEHICLE. THE THROTTLE BODY HAS BEEN REPLACED 2 TIMES AT A COST OF APROX. $180

Steering
Filed Sep 18, 2017152,000 milesSC

MY STEERING WHEEL IS "LOCKED". IT HAS BEEN DOING THIS FOR A WHILE NOW, BUT I WOULD JUST TURN THE CAR OFF AND TURN IT BACK ON AND IT WOULD WORK. WELL ON THURSDAY MORNING 9/14/2017 THIS DIDN'T WORK ANYMORE. I'VE RESEARCHED THIS PROBLEM AND LEARNED THERE WAS A RECALL FOR THIS VERY SAME ISSUE ON THE 2011 FORD FUSION, BY THE WAY MY CAR IS A 2010 FORD FUSION. THESE CARS HAVE THE SAME ELECTRIC POWER STEERING AND WHAT MAKES IT SO BAD THEY ARE BEING REPLACED WITH THE EXACT SAME PART THAT IS POTENTIALLY DEFECTIVE. MY LOCAL DEALERSHIP SAYS SINCE IT WAS NOT ON THE RECALL LIST I WILL HAVE TO PAY FOR PARTS AND LABOR BECAUSE MY CAR IS A 2010 MODEL BUT THE RECALL IS FOR THE PART, NOT THE CAR. I DON'T FEEL I SHOULD BE HELD FINANCIALLY RESPONSIBLE FOR A DEFECTIVE PART JUST BECAUSE IT WAS INSTALLED IN A VEHICLE NOT ON THE RECALL LIST.

Steering
Filed Sep 18, 201768,000 milesVA

THE POWER STEERING IN MY CAR WILL TURN OFF FOR NO REASON AT ALL. IT IS EXTREMELY UNSAFE. I CAN RE-START THE CAR AND THEN IT'LL BE FINE FOR AWHILE, AND THEN GO OUT AGAIN FOR NO REASON. IT CAN HAPPEN ON THE HIGHWAY WHILE TRAVELING VERY FAST.

Air Bags
Filed Sep 18, 2017VA

TAMARA RECALL. WAS ADVISED NO PARTS ARE AVAILABLE TO FIX AIRBAG WARNING LIGHTS

Wheels
Filed Sep 15, 201779,477 milesMD

EVERY TIME THIS VEHICLE HAS THE TIRES ROTATED THERE IS A BROKEN FRONT RIGHT SIDE WHEEL LUG. TWICE IT HAS HAPPENED AT THE LOCAL FORD DEALER,WHERE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RECALLED IN 2012 AND 2 WHEEL LUGS ON THE REAR WERE REPLACED. THE TIRE SHOP REFUSES TO ROTATE THE TIRES UNLESS I REPLACE ALL THE ORIGINAL FORD CAPPED WHEEL NUTS. THIS IS A FORD PROBLEM AND HAS BEEN FOR SOME TIME IT IS TIME THAT SOME TYPE OF ACTION IS TAKEN'

Steering
Filed Sep 13, 2017169,000 milesMS

WENT TO THE STORE AS I TURNING TO PARK A WARNING LIGHT CAME ON ABOUT THE POWER STEERING AND I HAD NO POWER STEERING, ONCE I CAME OUT OF THE STORE AND STARTED THE CAR, THE WARNING LIGHT WAS STILL ON POWER STEERING FAULT. I HAD NO POWER STEERING. I CALLED THE FORD DEALERSHIP AND THE STATED THEY COULD RESET THE COMPUTER TO CLEAR THE WARNING LIGHT, SO I TOOK IT TO A DEALERSHIP, PAID $105.00 TO CLEAR THE ERROR. THE ISSUE WAS GONE AND I HAD POWER STEERING THAT WAS ON A WEDNESDAY AFTERNOON, WELL FRIDAY MORNING WHEN I ON MY WAY TO WORK THE SAME WARNING MESSAGE CAME ON AGAIN AND I HAD NO POWER STEERING AGAIN. I WENT ON THE INTERNET AND RESEARCHED ON HOW TO RESET BY DISCONNECTING THE BATTERY WOULD RESET IT. NO LUCK ON THAT. WHY HAVEN'T FORD DONE A RECALL ON THE 2010 FORD FUSION WHEN THEY KNOW IT HAS A POWER STEERING PROBLEM. THIS IS NOT SAFE AT ALL, IT CAN CAUSE A WRECK.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Sep 13, 2017100,000 milesSC

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT HE HAD A FLAT TIRE AND WAS UNABLE TO LOOSEN THE LUG NUT. THE VEHICLE WAS TAKEN TO THE DEALER (BERGSTROM FORD OF FOX VALLEY IN NEENAH, WI, 920-727-9000) FOR TIRE ROTATION, BUT THE TECHNICIAN REFUSED TO ROTATE THE TIRES WITHOUT CHANGING ALL THE LUG NUTS AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT UNLESS THERE WAS A RECALL, THE CONTACT WOULD BE RESPONSIBLE FOR ANY DIAGNOSTIC TESTING. THE REPAIRS WERE PERFORMED BY THE CONTACT'S FRIEND. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Wheels
Filed Sep 12, 2017135,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER AND PASSENGER WHEEL STUDS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL STUDS NEEDED TO BE TO REPLACED. THE VEHICLE WAS REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 135,000.

Engine
Filed Sep 11, 201772,956 milesCO

WHILE DRIVING ON THE HIGHWAY MY 2010 FORD FUSION HYBRID SUDDENLY LOST POWER AND QUICKLY DECELERATED FROM 65 MPH TO LESS THAN 20MPH. I TOOK IT TO THE DEALER WHO SAID THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THIS IS THE SAME ISSUE ON THE NON-HYBRID FORD FUSION FOR WHICH FORD HAS ISSUED AN EXTENDED WARRANTY UNDER CUSTOMER SATISFACTION PROGRAM 13N03 HOWEVER FORD HAS EXCLUDED HYBRIDS AND MANUAL TRANSMISSIONS THAT HAVE THE SAME THROTTLE BODY PART.

Steering
Filed Sep 11, 2017125,000 milesCA

I WAS DRIVING HOME FROM WORK ON THE FREE WAY AND WAS ABLE TO PULL THE WHEEL HARD ENOUGH TO PULL OVER BUT MY CAR WOULDNT TURN AND AN ALARM AND A MESSAGE CAME ON THE DASH THAT READ "POWER STEERING ASSIST FAULT". WHEN I LOOK UP THE ISSUE I SAW THERE WAS A RECALL FOR THE EXACT ISSUE ON FORD FUSIONS JUST NOT MY YEAR. WHY AM I NOT INCLUDED AND WHAT SHOULD I DO? THIS IS A SERIOUS SAFTEY HAZARD AND I NEED THIS TAKEN CARE OF

Service Brakes
Filed Sep 8, 2017200,000 milesSC

I WAS DRIVING TO GO PICK UP MY YOUND BOYS AT SCHOOL WENT AROUND CURVE MY POWER STEERING WENT PUT AND MY SERVICE POWER STEERING NOW LIGHT CAME ON AND MY SERVICE ADVANCE TRAC LIGHT CAME ON NO WARNING JUST WENT OUT I ALMOST HIT A TREE I CALL FORD PLACE THEY SAY I JAVE TO COME UP THERE LET THEM PUT IT ON MACHINE THAT IS 107.00 AND THEN TELLME WHATS WRONG AND THEY CAN FIX IT BUT THE PART THAT MAY BE NEEDED IS 900 DOLLARS IM A SINGLE MOM AND DNT HAVE THAT KIND OF MONEY IVE HAD THIS CAR LITTLE OVA 1 YR I LOOKED UP RECALLS AND BACK IN 2015 THEY RECALLED FORD FUSIONS FOR POWER STEERING PROBLEMS BUT THE OWNERS OF 2010 FUSIONS THAT WERE COMPLAINING WAS NOT RECALLED 2010 AND OLDER HAVE ELECTRIC POWER STEERING AND IF THIS MANY PPL ARE COMPLAINING WHY HAVENT THEY RECALLED THEM ARE THEY WAITING TIL A PERSON GETS KILLED WHAT IF ITS A CHILD ALL THEY ARE GONNA DO IS SAY IM SO SORRY BUT THEY KNOW ABOUT THE PROBLEM WHY CANT WE GET OUR CARS FIXED THEY MADE THEM WITH FAULTY EQUIPMENT

Service Brakes
Filed Sep 7, 2017FL

ADVANCE TRACKING LIGHTS CAME ON AND BRAKES AND WAS TOLD THAT ITS A MODULE DEFECT WHICH ONLY CAN BE REPLACED BY FORD. THIS COULD LOVK UP MY BRAKES AND POSSIBLY CAUSE ACCIDENT OR DEATH.

Steering
Filed Sep 7, 201740,000 milesVA

IN SPRING OF 2014 WHILE DRIVING IN MY MILITARY BARRACKS PARKING LOT WITH A PASSENGER THE STEERING WHEEL SUDDENLY LOCKED UP WHILE TURNING CAUSING THE VEHICLE FIGHT BACK FROM THE TURN. POWER STEERING FAILURE AND SERVICE ADVANCETRAC NOTIFICATIONS APPEARED. I THEN HAD TO PARK THE VEHICLE WITH NO POWER STEERING AND HAD A FELLOW SERVICE MEMBER LOOK AT THE VEHICLE AND WE DETERMINED TO TAKE IT TO A FORD DEALERSHIP. THE FORD DEALERSHIP CLAIMED IT TO BE A RANDOM ISSUE AND CHARGED 1700$ TO REPLACE THE PIN AND STEERING RACK. TWO YEARS LATER IN SEPTEMBER 2016 WHILE DRIVING THE POWER STEERING FAILED AGAIN IN THE SAME MANNER. I CONTACTED THE SAME FORD DEALERSHIP IN WHICH THEY STILL CLAIMED IT TO BE A RANDOM FAULT AND IT WAS TWO MONTHS OUT OF WARRANTY FOR THE STEERING RACK AND PIN AND WOULD CHARGE ME 1700$ TO REPLACE THE POWER STEERING AGAIN. I HAVE SINCE DROVE WITHOUT DUE TO NOT BE WILLING TO PAY TO REPLACE IT AS IT WAS TOO COSTLY TO CONTINUE TO REPAIR THE ISSUE.

Power TrainCrash
Filed Sep 7, 201710,000 milesAL

ROLLS WHILE IN PARK

Air Bags
Filed Sep 5, 2017PA

LETTER FROM CONGRESSMAN CARTWRIGHT ON BEHALF OF CONSTITUENT IN REGARDS TO A FOLLOW UP LETTER DUE TO AN AIRBAG RECALL ON HIS 2010 FORD FUSION. *LD THE CONSUMER STATED THE VEHICLE WAS REGISTERED IN PENNSYLVANIA (ZONE B), BUT PRIMARILY DRIVEN IN FLORIDA (ZONE A). THE CONSUMER WOULD LIKE TO BE INCLUDED ON THE ZONE A RECALL LIST. UPDATED 09/05/2017*JS

Electronic Stability Control (esc)
Filed Sep 5, 201774,000 milesNY

I WAS DRIVING WHEN I RECEIVED A "SERVICE POWER STEERING" INDICATOR ON THE DASH. A MINUTE OR TWO LATER I ALSO RECEIVE AN "SERVICE ADVANCETRAC" INDICATOR. THE POWER STEERING WAS STILL WORKING AT THAT POINT AND I PARKED THE CAR AND TURNED IT OFF TO CHECK WHAT WAS WRONG. ONCE I TURNED THE CAR BACK ON I RECEIVED A "SERVICE POWER STEERING NOW" INDICATOR ON THE DASH. AT THIS POINT THE POWER STEERING WAS NO LONGER WORKING. I COULD NOT DRIVE THE CAR AS IT WAS MUCH TOO DIFFICULT TO TURN THE STEERING WHEEL. I HAD THE CAR TOWED AND BROUGHT TO A LOCAL FORD DEALER. I HAD TO LEAVE IT THERE AND RENT A CAR AS I WAS VISITING FROM OUT OF TOWN AND HAD TO RETURN HOME. THE FORD SERVICE DEALER CALLED AND TOLD ME I HAD TO REPLACE THE POWER STEERING SYSTEM. $1600. OUCH

Steering
Filed Sep 5, 201796,743 milesMS

DROVE MY MOM'S 2010 FORD FUSION TO THE STORE AND TRACTION CONTROL LIGHT WAS ON BUT STEERING WAS FINE. AFTER EXITING THE STORE AND STARTING CAR HAD POWER STEERING FAILURE AND ADVANCETRAC FAILURE WARNINGS AND CAR WAS EXTREMELY HARD TO TURN AFTER THAT. I'M JUST GLAD IT HAPPENED TO ME AND NOT MY MOM, SHE WOULD HAVE NOT BEEN ABLE TO DRIVE THE CAR AND STUCK AT THE STORE WAITING FOR SOMEONE TO PICK HER UP

Steering
Filed Sep 4, 201785,000 milesAZ

VEHICLE BECAME VERY DIFFICULT TO STEER WHILE DRIVING IN THE CITY. POWER STEERING ASSIST FAULT CODE INDICATED ON CONSOLE. RECALL AVAILABLE ON FORD FUSION 2011 - 2014. WHY WAS 2010 EXCLUDED.

Air Bags
Filed Sep 1, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEARNY PEARSON FORD AT (858) 560-5544 (LOCATED AT 7303 CLAIREMONT MESA BLVD, SAN DIEGO, CA) ON SEVERAL OCCASIONS WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Sep 1, 201780,000 milesWI

2010 FORD FUSION 2.0L SLE ORIGINALLY EXPERIENCED INTERMITTENT POWER STEERING ASSIST FAULT. THE FAULT WAS ABLE TO BE CLEARED BY RESTARTING THE VEHICLE AND WOULD REMAIN DORMANT FOR A NUMBER OF DAYS OR WEEKS. RECENTLY, MY WIFE ATTEMPTED TO DRIVE THE CAR AND THE PSAF FAULT REAPPEARED AND IS NOW UNABLE TO BE RESET BY RESTARTING THE VEHICLE. THE FAULT OCCURS DURING EVERY VEHICLE START CYCLE. I HAVE ATTEMPTED TO MOVE THE VEHICLE AND RUN THE STEERING WHEEL THROUGH ITS ENTIRE RANGE OF MOTION TO INDUCE A SENSOR OR ENCODER RESET WITH NO SUCCESS. IT NOW APPEARS THAT I WILL NEED TO CONTACT A DEALER TO RESOLVE THE PROBLEM. APPARENTLY THIS A KNOWN PROBLEM THAT HAS BEEN ADDRESSED IN FUSIONS PRODUCED AFTER 2010. WHAT ARE MY OPTIONS TO RESOLVE THIS PROBLEM? THE VEHICLE CANNOT BE OPERATED IN ITS CURRENT CONDITION.

Fuel/Propulsion System
Filed Aug 31, 2017MD

THE THROTTLE ACTUATOR STICKS CLOSED CAUSING THE VEHICLE TO GO MUCH SLOWER THAN EXPECTED AND THIS OCCURS AT UNEXPECTED TIMES. THE CONDITION CREATES POTENTIALLY HAZARDOUS CONDITIONS FOR THE DRIVER AND VEHICLE OCCUPANTS. NUMEROUS PEOPLE ARE REPORTING THE SAME ISSUE IN ONLINE VEHICLE FORUMS. ENGINE CODE PRODUCED BY THE VEHICLE COMPUTER IS P2112.

Fuel/Propulsion System
Filed Aug 31, 201785,700 milesTX

THE HYBRID COMPLETELY SHUT DOWN AT APPROXIMATELY 65 MP ON THE INTERSTATE. IT WAS LIKE TURNING OFF THE KEY. A RED TRIANGLE LIGHT SAID GOOD LUCK "STOP THE CAR". THIS IS WITHIN 100 MILES HAVING PAID 1200 TO A FORD DEALER TO REPLACE THROTTLE BODY AND COOLING PUMP THAT WASN'T ONE OF THE 1.6 MILLION FORD HAD TO EXTEND WARRANTIES. SHAME ON NHSTA FOR NOT MAKING THEM RECALL EVERYTHING.

Structure › Body
Filed Aug 30, 201787,000 milesFL

DRIVER DOOR LATCH SPRING BROKE. DRIVERS DOOR OPENED WHILE DRIVING ON INTERSTATE. I-4 IN TAMPA FLORIDA. AT SPEED LIMIT OF 70 MPH. HAD TO HOLD DOOR SHUT WITH HAND TILL I COULD GET OFF ROAD SAFELY. FORD WOULD NOT COVER UNDER PRESENT RECALL OF THIS PROBLEM. ON NEWER MODELS. COSTING ME ALMOST $400 FOR THE REPAIR.

Steering
Filed Aug 28, 2017145,023 milesCA

I WAS DRIVING ON A REGULAR BUSY STREET AND ALL OF A SUDDEN WITHOUT NO WARNING THE POWER STEERING WENT OUT IT BECAME VERY DIFFICULT TO DRIVE THE CAR AND I COULD NOT CONTROL THE CAR OR MAKING IN TURNS IN THE CAR AND ENDED UP HITTING THE CURB AND WAS STUCK IN TRAFFIC. LUCKILY I WAS NOT ON THE FREEWAY OR I DID NOT HIT ANYBODY.

Unknown or Other
Filed Aug 27, 201776,000 milesOH

DRIVERS SIDE DOOR WILL NOT OPEN FROM INSIDE, ONLY FROM THE OUTSIDE. WE MUST ROLL WINDOW DOWN TO OPEN CAR DOOR.

Structure › Body
Filed Aug 26, 201782,400 milesWA

MY 2010 FORD FUSION HAS A " POWER STEERING ASSIST FAULT" MSG AS WELL AS A "SERVICE ADVANCE TRAC". THESE BOTH CAME ON 8 DAYS AGO (8/18/2017), WITHIN A FEW MINUTES OF EACH OTHER. THE "POWER STEERING ASSIST FAULT" MSG CAME ON WHEN I STARTED MY CAR UP. I WAS ABLE TO DRIVE THE CAR, BUT AFTER ABOUT 2 MILES OR SO THE "SERVICE ADVANCE TRAC" MSG CAME ON. I HAD A DIAGNOSTIC DONE THAT DAY AND NO FAULTS CAME UP EVEN THOUGH THE MESSAGES WERE STILL DISPLAYED ON DASH SCREEN, AND I STILL HAD NO POWER STEERING. I HAVE NO POWER STEERING AT THIS TIME. STEERING IS EXTREMELY DIFFICULT. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP, BUT AS YET, MY CALLS HAVE NOT BEEN RETURNED. ADDITIONALLY, I CALLED THE NATIONAL FORD HOT LINE AND GOT NO WHERE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED AND REPAIRED IMMEDIATELY. I AM SURE THAT MY VEHICLE IS NOT THE ONLY 2010 HAVING THIS PROBLEM. I UNDERSTAND THAT THERE IS A NATION WIDE RECALL ON NUMEROUS VEHICLES WITH THIS EXACT SAME ISSUE.

Steering
Filed Aug 23, 201785,000 milesAK

MY FORD FUSION LOST POWER STEERING WHILE DRIVING WITH MY KIDS AT 45 MPH ON A CITY STREET. LUCKILY NO CARS WERE AROUND ME AND I WAS ABLE TO MANEUVER TO SAFETY. I TURNED THE CAR OFF, BACK ON, STILL NO POWER STEERING. RECEIVED WARNING FOR ADVANCE TRACK AND SERVICE POWER STERLING NOW. CHECKED ELECTRICAL CONNECTIONS AND CLEANED BATTERY WITHOUT ANY LUCK. DISCOVERED THERE NEEDS TO BE AN ENTIRE REPLACEMENT OF THE EPAS SYSTEM ON MY CAR. THIS HAS BEEN RECALLED FOR THE YEARS 2011 AND 2012 HOWEVER NOT FOR 2010, WHICH IS THE FIRST YEAR THIS SYSTEM WAS INSTALLED. ISSUE OCCURRED AT 85,000 MILES. FOUND OUT THAT THE REPAIRS ON MY CAR WILL COST BETWEEN $1800 TO $2000 DOLLARS. THIS APPEARS TO BE A KNOWN ISSUE AS THE OTHER RECALLS HAVE BEEN PLACED, BUT FORD IS NEGLECTING THE YEAR IN WHICH THE SYSTEM WAS FIRST INSTALLED, PUTTING MYSELF, MY CHILDREN, AND OTHERS AT RISK.

Air Bags
Filed Aug 23, 2017GA

TAKATA RECALL. WHY HAS FORD NOT COME UP WITH A REMEDY? OTHER COMPANIES HAVE. MEANWHILE, MY FAMILY IS DRIVING A DANGEROUS CAR.

Air Bags
Filed Aug 21, 2017103,000 milesGA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GA 30039 (678) 384-4242) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Aug 19, 2017102,000 milesIL

INTERMITTENT POWER STEERING FAILURE. NO POWER ASSIST FAULT. SELF TEST DIAGNOSTIC CODE U2053 MOTOR FAILURE. THIS IS A CONTINUOUS MEMORY CODE. ON DEMAND SELF TEST IS A PASS CODE. CAN NOT DUPLICATE OR VERIFY. VISUAL INSPECTION WAS PERFORMED BY A CERTIFIED FORFOR TECHNICIAN INCLUDING WIRING HARNESS AND CONNECTOR INSPECTION NO PROBLEMS FOUND.I WAS DRIVING LOW SPEED AS THIS HAPPENED TWICE, I WAS ON A CITY STREET.

Steering
Filed Aug 18, 2017150,000 milesDE

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING SERVICE AND TRACTION WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SHERIDAN FORD SALES (4001 KIRKWOOD HWY, WILMINGTON, DE 19808 (302) 999-0261) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE CONTACT STATED THAT THE FAILURE CONTINUED AND THE VEHICLE PULLED TO THE RIGHT AND LEFT WHILE DRIVING VARIOUS SPEEDS. THE CONTACT HAD TO TURN OFF THE IGNITION, WAIT A FEW MOMENTS, AND RESTART THE VEHICLE IN ORDER FOR THE POWER STEERING TO RETURN TO NORMAL. THE CONTACT ATTEMPTED TO ADD POWER STEERING FLUID, BUT DISCOVERED THAT THE STEERING WAS ELECTRIC. SEVERAL MONTHS LATER, WHILE DRIVING OUT OF THE DRIVEWAY, THE VEHICLE BEGAN TO BOUNCE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS TURNED INWARD. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S HOME AND, WHILE INSPECTING THE FRONT WHEELS, SHE NOTICED THAT THE FRONT DRIVER SIDE TIE ROD WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Air Bags
Filed Aug 16, 2017DC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE CONTACT PURCHASED THE VEHICLE, HE WAS INFORMED OF NHTSA CAMPAIGN NUMBERS: 15V593000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE DEALER (SHEEHY FORD OF MARLOW HEIGHTS, 5000 AUTH RD, SUITLAND, MD 20746, (800) 640-5368) WAS CONTACTED TO DETERMINE WHEN THE VEHICLE MAY BE SCHEDULED FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed Aug 15, 201725,000 milesOH

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO TAKE OFF THE FRONT DRIVER'S SIDE SEAT BELT, IT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RETRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST AS THE WARRANTY WOULD NOT COVER THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Steering
Filed Aug 14, 2017118,650 milesUT

I RECEIVED A POWER STEERING ASSIST FAILURE ON THE DASH READOUT WHILE BACKING UP IN A PARKING STRUCTURE. STEERING LOCKED UP AND COULD NOT TURN STEERING WHEEL OR CHANGE DIRECTIONS. I WAS ABLE TO RESET IT BY TURNING OFF AND ON THE IGNITION. LUCKILY THIS DIDN'T HAPPEN WHILE DRIVING. TWO DAYS LATER I WAS ABLE TO GET THE VEHICLE TO FORD SERVICE CENTER. FORD DEALERSHIP LATER DIAGNOSED THIS TO RACK AND PINION NEEDING REPLACEMENT AT $1700 PARTS AND LABOR. THEY CLAIMED THEY COULD GET THE FAULT TO REOCCUR WHILE MONITORING THE COMPUTER PORT. SEEM LIKE A SAFETY ISSUE TO ME. CAR IS A 2010 AND HAS 118K MILES. THE SERVICE MANAGER AND WORKERS WERE VERY CONCERNED THAT WE DROVE THE CAR TOT HE DEALERSHIP. THEY KNOW OF THESE ISSUES AND REFUSE TO ACKNOWLEDGE ANY ASSISTANCE TO THE CONSUMER WITH WARRANTY OR RECALL. I GUESS WE NEED A FEW MORE DEAD HUMANS BEFORE THEY TAKE NOTICE.

Air Bags
Filed Aug 13, 2017WA

TAKATA RECALL NOTIFIED OVER A YEAR AGO - NO ACTION TAKEN YET. DEALER REFUSES TO DISCONNECT THE AIR BAG. I HAVE LOST THE USE OF THE PASSENGER SEAT IN MY CAR. YOU NEED TO HAVE CONGRESS OR SOMEONE AUTHORIZE DISCONNECTION OF THE AIR BAG. THIS IS RIDICULOUS. BETTER YET - REPLACE THE [XXX] AIR BAG NOW!! I'M SURE FORD COULD FIND SOME ALTERNATE PRODUCT TO REPLACE THIS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Steering
Filed Aug 9, 201752,002 milesNY

"POWER STEERING ASSIST FAULT" MY 2010 FORD FUSION CONTINUES TO LOOSE POWER STEERING AT RANDOM TIMES AND WITH NO NOTICE. THIS HAS OCCURRED AFTER STARTING AND PULLING AWAY, AFTER BEING ON THE ROAD AT A STOP LIGHT OR DRIVING. THE BIGGEST FEAR IS WHILE DRIVING ALL OF A SUDDEN NO POWER STEERING AND A "POWER STEERING ASSIST FAULT" APPEARS IN THE CENTER OF MY INSTRUMENT PANEL WITH ENDLESS RINGING OF A QUICK CHIME. REGARDLESS, OF MY LOCATION ON ANY ROAD I CAN NOT STEER THE CAR. I MUST STOP CAR PLACE IN PARK TURN THE KEY OFF AND AND RESTART THE CAR. THIS MAY NOT HAPPEN AGAIN FOR A DAY, WEEK, YEAR MAKING IT IMPOSSIBLE TO DUPLICATE AT THE DEALERS. NO CODES ARE THROWN BY THE COMPUTER FOR READING. REPEAT VISITS TO THE DEALER HAVE BEEN IN VAIN. THIS HAS BEEN HAPPENING RANDOMLY FOR FIVE YEARS. ALTHOUGH IT HAS GOTTEN TO BE AT MINIMUM TWO TIMES WEEK. THIS WEEK THREE TIMES IN ONE DAY. THE CAR NOW HAS 52,002 MILES. MAINTENANCE IS ON REGULAR TIME SCHEDULES AND MY ONLY MEANS OF TRANSPORTATION. NOW I AM TOLD THAT A FIX JUST SHORT OF $1700.00 IS NEEDED TO MAKE MY CAR SAFE. THIS MODEL CAR IS WELL DOCUMENTED ITSELF THROUGH THE DEALERSHIP. THE INTERNET IS NOW FULL OF SAME COMPLAINTS. NO ONE SHOULD BE DRIVING THESE CARS. I BOUGHT THE CAR INSPECTED FROM A DEALER AND BY NO FAULT OF MY OWN I AM HELD RANSOMED TO PAY OR PARK THE VEHICLE. FORD SHOULD BE HELD ACCOUNTABLE TO THE FULLEST AND MAKE RECALLS TO CORRECT THESE ISSUES AND REIMBURSE ANYONE THAT HAS DOCUMENTED REPAIR BILLS FOR SUCH REPAIR. THIS IS A FAL

Air Bags
Filed Aug 9, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARKWAY FORD DEALER (2104 PETERS CREEK PKWY, WINSTON SALEM, NC 27127) WHO STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND THEY WOULD CALL THE CONTACT WHEN THE PART BECAME AVAILABLE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WERE WORKING WITH A NEW SUPPLIER OF THE AIR BAG AND THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THERE WAS NO TIMEFRAME ON WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Aug 8, 2017150,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD ASSIST WITH REPLACING THE PARTS USED FOR THE PREVIOUS REPAIR. THE CONTACT FELT AS IF THE REPAIRED PART WAS DEFECTIVE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Air Bags
Filed Aug 7, 2017CA

TAKATA RECALL. RECEIVED SAFETY RECALL NOTICE 16S26/NHTSA RECALL NOTICE 16V-384 IN JULY 2016! STILL WAITING FOR REPLACEMENT PASSENGER INFLATOR.!

Fuel/Propulsion System
Filed Aug 4, 2017157,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE AT A STOP, THE VEHICLE JERKED AND TENDED TO SURGE. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED WHEN THE FUEL TANK WAS FULL. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (DELEHANTY FORD IN FLUSHING, MI) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE CHARCOAL CANISTER NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE PURGE VALVE CAUSED FUEL TO LEAK INTO THE CHARCOAL CANISTER. THE DEALER STATED THAT THE FAILURE WAS REPAIRED IN 2015 PER AN UNKNOWN RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY FUTURE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN SEARCH SHOWED ONE OPEN RECALL: NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 157,000. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 4, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILLS POINTE FORD (903-873-2511 LOCATED AT 136 E SOUTH COMMERCE ST, WILLS POINT, TX 75169) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Aug 4, 2017116,097 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE "SERVICE POWER STEERING NOW" WARNING MESSAGE APPEARED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SPOKE WITH FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180) WHO STATED THAT THERE WAS NO RECALL ON THE POWER STEERING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, FILED A REPORT, AND REFERRED THE CONTACT TO NHTSA TO MAKE A COMPLAINT AND CHECK FOR INVESTIGATIONS. THE APPROXIMATE FAILURE MILEAGE WAS 116,097.

Unknown or Other
Filed Aug 3, 201770,000 milesPA

STARTED TO NOTICE THAT BOTH DRIVER AND PASSENGER SIDE DOORS WERE STICKING WHEN TRYING TO GET OUT OF THE VEHICLE THEN IT BEGAN TO HAPPEN FROM THE OUTSIDE TOO WHEN TRYING TO GET INTO THE VEHICLE. THEN ON 8/2/2017, HAD DROVE VEHICLE AND PARKED IT IN A PARKING LOT AND THE DRIVER SIDE INSIDE DOOR LATCH MADE A SNAPPING NOISE WHEN TRYING TO GET OUT OF CAR. HAD TO REACH OUT AND PULL HANDLE FROM OUTSIDE JUST TO GET OUT OF CAR. THEN WENT TO GET BACK INTO CAR AND THE LEVER WORKED FROM OUTSIDE BUT THEN DRIVER SIDE DOOR SWUNG OPEN AND ALMOST HIT THE PARKED CAR NEXT TO US WHEN WE WENT TO PULL OUT. LIKE I SAID PASSENGER SIDE DOOR IS DOING SAME THING. THIS COULD CAUSE SOMEONE TO GET TRAPPED IN THEIR CAR AFTER AN ACCIDENT OR GOT FORBID THE CAR WOULD CATCH ON FIRE AND OCCUPANTS OF THE CAR WOULD NOT BE ABLE TO GET OUT.

Steering
Filed Aug 2, 2017128,000 milesME

STEERING CODES ERROR "POWER STEERING ASSIST FAULT", THEN I LOSE COMPLETE STEERING. VEHICLE THEN BECOMES VERY HARD TO CONTROL AND STEER.

Engine
Filed Aug 2, 201735,000 milesCA

ENGINE WENT TO LIMP MODE.

Air Bags
Filed Aug 2, 2017LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWO DEALERS (DON BOHN FORD 3737 LAPALCO BLVD, HARVEY, LA 70058 (504) 347-7000) AND (VETERANS FORD 3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002 (504) 887-8410) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN REMEDY PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Aug 1, 201715 milesNY

ELECTRONIC POWER STEERING SYSTEM FAILURE. VERY HAD TO STEER CAR AT ANY POINT OF TURNING THE WHEEL.

Electrical System
Filed Jul 31, 201729,248 milesND

WHILE DRIVING UPON ACCELERATION INCREASE OF SPEED AND SLOWING DOWN THERE IS A LOUD WINING SOUND. WHEN DRIVING THE VEHICLE FOR 15-20 MINUTES I CAN SMELL FUEL INSIDE THE CAR. THIS IS NOT WHEN FILLING FUEL IT'S WHILE THE CAR IS DRIVEN FOR A LENGTH OF TIME EACH DAY. THE BATTERY GOES DEAD WHEN SITTING FOR ONE TO TWO WEEKS. WE HAVE PURCHASED 2 BATTERIES IN 1 YEAR, HAD CABLES AND CONNECTIONS CLEANED AND REPLACED. THERE HAS BEEN MESSAGES COMING UP FOR "CHECK ENGINE" AND THE FAN IS NOISY WHEN THE AIR OR HEAT IS TURNED UP.

Air Bags
Filed Jul 31, 2017NY

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN JULY OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Jul 31, 2017TX

DRIVING DOWN THE STREET WHEN WE LOST ALL POWER STEERING ALMOST HITTING CAR BY NOT BEEN ABLE TO TURN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →