Page 42 of 103 · complaints 2,051–2,100 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Air Bags
Filed Oct 21, 2017FL

RECALL NOTICE JULY 2016 AND STILL NO PARTS TO FIX AT LOCAL DEALERSHLIP

Steering
Filed Oct 21, 2017166,270 milesOH

POWER STEERING FAILURE. STEERING WARNING LIGHT CAME ON THEN STEERING FAILED AT LOS SPEED. TOWED TO DEALER. POWER STEERING GEAR ASSEMBLY REPLACED FOR $2149.36. 10 DAYS LATER IT FAILED AGAIN

Air Bags
Filed Oct 21, 2017TX

TAKATA INFLATORS: OUR 2010 FORD FUSION IS SUBJECT TO THE TAKATA RECALL (NHTSA #16V384 / MANUFACTURER #16S26), WHICH STATES: THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. THIS VEHICLE STILL DOES NOT HAVE A RECALL PART REPLACEMENT AVAILABLE, WHICH OVER 1 YEAR AFTER THE RECALL DATE, IS NOT ACCEPTABLE. THE VEHICLE HAS BEEN AT THE DEALER FOR SERVICE SEVERAL TIMES SINCE THIS DATE, AND THE RECALL HAS NOT BEEN ADDRESSED.

Air Bags
Filed Oct 20, 2017FL

TAKATA RECALL. I RECEIVED THIS RECALL NOTICE IN SUMMER OF 2016 CALLED FORD FOR A COUPLE OF MONTHS AND EVENTUALLY LEFT MY INFORMATION FOR THEM TO CALL ME WHEN THE PARTS FOR THE REPAIR BECAME AVAILABLE. YESTERDAY, OVER A YEAR LATER I CALLED BACK BECAUSE I HAD NOT HEARD FROM THEM. MY LOCAL DEALERSHIP INFORMED ME THAT THEY STILL DO NOT HAVE PARTS AVAILABLE. I FEEL THIS HAS BEEN MORE THAN AN AMPLE AMOUNT OF TIME.

Air Bags
Filed Oct 20, 201760,000 milesFL

TAKATA RECALL CONTACTED FORD DEALER IN PLANT CITY FLORIDA IN JUNE OF 2016 ABOUT AIRBAG REPLACEMENT IT HAS BEEN OVER A YEAR NOW AND STILL NO REPLACEMENT BAG. THEY HAVE NOT CONTACTED ME FOR A NEW AIR BAG. PLEASE HELP.

Air Bags
Filed Oct 20, 2017FL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MULLINAX FORD OF APOPKA, 1551 E SEMORAN BLVD, APOPKA, FL 32703) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 19, 2017OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MULTIPLE DEALERS, INCLUDING BOB-BOYD LINCOLN OF COLUMBUS (2445 BILLINGSLEY RD, COLUMBUS, OH 43235 (614) 863-2800) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 19, 2017FL

FORD MOTOR COMPANY NOTIFIED ME ON JULY 1,2016 OF A RECALL INVOLVING TAKATA PASSENGER SIDE AIR BAGS. I HAVE CALLED MY DEALERSHIP EVERY MONTH SINCE THEN AND ALSO CALLED FORD MOTOR CO. CUSTOMER SERVICE. EVERY TIME I CALL ; ALL OF THE ANSWERS ARE THE SAME. PARTS ARE NOT AVAILABLE. I HAVE ALSO BEEN ADVISED TO PARK MY CAR AND NOT TO USE IT UNTIL SUCH PARTS ARE AVAILABLE. TODAY I MADE MY CALLS TO BOTH MY DEALERSHIP AND TO FORD. BOTH GAVE ME THE USUAL ANSWER. NO PARTS ARE AVAILABLE. I RECEIVED IN TODAY'S MAIL A NOTICE OF TAKATA'S BANKRUPTCY. WHAT ARE WE SUPPOSED TO DO? WE ARE IN OUR MID 70'S AND CAN NOT AFFORD TO REPLACE OUR 2010 FORD FUSION. NOR CAN WE AFFORD TO PARK IT AND LEASE ANOTHER CAR.

Air Bags
Filed Oct 19, 2017FL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PLANTATION FORD, 707 N STATE ROAD 7, PLANTATION, FL 33317) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 19, 2017FL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARKS FORD IN WESLEY CHAPEL, FLORIDA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 19, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FERMAN FORD, 24825 US HWY 19 N, CLEARWATER, FL 33763) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 19, 2017TX

TAKATA RECALL - I HAVE CALLED THE DEALERSHIP SEVERAL TIMES OVER THE LAST YEAR AND THEY ARE UNABLE TO FIX MY CAR AT THIS POINT AND CANNOT TELL ME IF THE VEHICLE IS SAFE TO DRIVE.

Air Bags
Filed Oct 18, 2017TX

"TAKATA RECALL" I WAS NOTIFIED IN JUNE 2016 OF THE RECALL AND HAVE NOT HEARD ANYTHING ELSE ON THE MATTER. I LIVE IN TEXAS AND SHOULDN'T I BE ON THE HIGHER PRIORITY LIST? IT SHOULDN'T TAKE THIS LONG FOR THE REPAIR ESPECIALLY SINCE IT IS PUTTING THE PUBLIC'S SAFETY AT RISK!!! IF THEY ARE STILL MANUFACTURING THESE PARTS THEN WHY IS IT TAKING SO LONG? THESE REPAIRS SHOULD BE PRIORITY #1 AND IT DOESN'T SEEM LIKE THEY ARE.

Air Bags
Filed Oct 18, 2017AL

TAKATA RECALL. COMPLAINT FILED 1/27/17, #10947903, FIRST RECALL DATE FROM FORD WAS 6/1/16. 10/18/2017 AND FORD STILL DOES NOT HAVE PARTS TO REPAIR! THIS IS A VERY DANGEROUS RECALL. FORD SEEMS TO BE DRAGGING THEIR FEET!

Steering
Filed Oct 18, 2017113,000 milesCO

POWER STEERING ASSIST WILL QUIT AT ANY TIME. IT HAS HAPPENED SEVERAL TIMES WHILE ON ROADWAYS WITH 60+ MPH. IT HAS HAPPENED AT LEAST 4 TIMES OVER THE LAST FEW MONTHS. FORD IS RECALLING THE 2011 -2013 MODELS AND OTHERS WITH THE SAME PROBLEMS BUT WILL NOT INSURE OUR SAFETY IN A CAR THAT HAS ONLY 113,000 MILES. THE PROBLEM PRESENTS ITSELF UNDER VARIOUS CONDITIONS I.E. STARTUP IN THE GARAGE, LOW SPEED TOWN DRIVING, AND INTERSTATE SPEEDS. THIS LAST OCCURANCE HAS ALSO CAUSED A FAULT IN THE ELECTRONIC SWAY CONTROL.

Steering
Filed Oct 17, 2017125,000 milesOH

POWER STEERING ASSIST FAULT AND TRACTION FAULT AT 125,000 MILES. POWER STEERING FAILED AND CAR COULD BARELY BE STEERED. DANGEROUS CONDITION. ENTIRE ASSIST PART NEEDED REPLACEMENT FOR $1600. UNACCEPTABLE. TURNING ON THE STREET, ALMOST CAUSED ACCIDENT.

Air Bags
Filed Oct 16, 2017CA

TAKATA INFLATORS. WE WERE MAILED AN "IMPORTANT SAFETY RECALL" LETTER ON JUNE 15, 2016 AND RECEIVED ANOTHER ONE IN JULY 2016. THIS IS OCTOBER 2017 AND OUR AIR BAG RECALL SITUATION HAS NOT BEEN TAKEN CARE OF! WHEN I HAVE CALLED OUR LOCAL FORD DEALER, WHERE WE PURCHASED OUR CAR, TO ASK WHEN THIS WOULD BE REPAIRED, I HAVE BEEN TOLD THAT THERE IS NO REMEDY YET, BUT TO BE ASSURED, I WOULD BE THE "FIRST ONE CALLED WHEN THERE IS," AND THIS STATEMENT WAS INSIGNIFICANT TO ME, EVEN USELESS. EVERYONE WITH THIS PROBLEM, GIVEN THE WARNINGS, SHOULD BE AT THE TOP OF THE LIST, NOT JUST INSTRUCTED TO SIMPLY "NOT USE THE FRONT PASSENGER SEAT" UNTIL THE AIRBAG IS REPLACED! I WAS STRONGLY URGED TO NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT UNTIL THIS PROBLEM HAS BEEN TAKEN CARE OF. MY FORD FUSION HAS BEEN THE FAVORITE CAR I HAVE OWNED! IT'S PRIMARY PURPOSE IS FOR MY HUSBAND AND I TO TRAVEL AND TO SPEND TIME WITH OUR GRANDCHILDREN AND OTHER FAMILY MEMBERS. RIDING "CHAUFFEUR" STYLE WITH MY HUSBAND WHEN WE TRAVEL IS NOT WHY WE PURCHASED THIS CAR! I COULD UNDERSTAND A WEEK OR TWO, OR POSSIBLY A MONTH, BUT 16 MONTHS WITH NO END IN SIGHT IS RIDICULOUS! WHEN I WANT TO HAVE A DAY OUT WITH MY FRIEND, IT IS EMBARRASSING TO ASK HER TO SIT IN THE BACK SEAT FOR HER SAFETY. THIS ISSUE HAS STRONGLY AFFECTED MY DESIRE TO PURCHASE ANOTHER FORD PRODUCT, AND WE HAVE PURCHASED MANY FORD VEHICLES! MY FATHER-IN-LAW RETIRED FROM FORD MOTOR CO. PLEASE CORRECT THIS PROBLEM ASAP! THE DATE I HAVE ENTERED BELOW AS "DAT

Steering
Filed Oct 13, 2017145,000 milesTX

POWER STEERING FAULT

Steering
Filed Oct 12, 201745,000 milesFL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE STEERING SEIZED WHILE THE VEHICLE WAS BEING DRIVEN 45 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED NO ASSISTANCE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

Structure › Body
Filed Oct 12, 2017130,000 milesTX

PURCHASED USED 8/1/14, WAS NOT INFORMED OF ANY RECALLS OR ISSUES BY DEALERSHIP. APRIL 2017 AFTER LEARNING BY SEARCHING ON GOOGLE THAT THERE WAS A RECALL ON FUEL TANK/SYSTEM. SPOKE WITH FORD CORP. WHICH EMAILED THE RECALL PROCESS STEP BY STEP, WAS INFLUENCED TO MENTION THE THROTTLE BODY WHICH WAS COVERED UNDER EXT. WARRANTY. TOOK TO DEALER IN TUCSON, AZ JIM CLICK FORD. AFTER 3 HOURS OF POSSESSING VEHICLE I RECEIVED INFORMATION THAT FUEL TANK/ SYSTEM AND THROTTLE BODY WERE NOT AFFECTED AND NO WORK WAS REQUIRED AND EVEN AFTER AGREEMENT BY FORD CORP. AND THE SALES REP. THAT NO DIAGNOSTICS FEE WOULD BE CHARGED. I SPENT 3 HOURS ARGUING THAT IT WAS COVERED BY WARRANTY AND RECALL. FOUND OUT LATER THROTTLE BODY IS RECALLED ISSUE, THAT'S WHY EXT. WARRANTY. ISSUES WITH FUEL/ AIR INTAKE REQUIRED INSPECTING THROTTLE BODY. DISCOVERED EXTENSIVE CARBON BUILD UP AND THE FUEL TANK HAD EVIDENCE OF RUSTING. JIM CLICK FORD OF TUCSON DAMAGED VEHICLE FROM DRIVER SIDE TO PASS. SIDE IN CENTER OF VEHICLE INCLUDING MAIN FRAME. CHANGES TO THE SYNC AND COMPUTER BECAME NOTICEABLE DUE TO UPGRADED OPTIONS THAT HAD NEVER BEEN USABLE. IGNITION SWITCH HAD BEEN REMOVED AND REPLACED WITH CHEAP RUBBER, LIGHTING NO LONGER EXISTED( LIGHT FOR ON/OFF, ACC), WAS TOLD SPARK PLUGS AND BOOTS NEEDED TO BE REPLACED AND THEY HAD BEGUN WORK (WITHOUT PERMISSION). LATER THAT WEEK PLUGS HAD BEEN PULLED ND INSPECTED, ONLY ONE PLUG WAS NO GOOD (HAD THEM REPLACED IN DECEMBER BY CLOSE FAMILY FRIEND WHO OWNS MECHANIC SHOP 40+ YEARS.

Service Brakes
Filed Oct 12, 2017155,000 milesIN

FOLLOWING A BRAKING EVENT THAT ENGAGED THE ABS SYSTEM, THE BRAKES FELT SOFT OR SPONGY. AFTER DEPRESSING THE PEDAL FULLY A FEW TIMES, THE ISSUE SEEMED TO RESOLVE. ANOTHER ABS EVENT OCCURRED A FEW WEEKS AGO, AND THIS TIME DEPRESSING THE PEDAL DID NOT RESOLVE THE ISSUE. THE SOFT BRAKE FEELING HAS PERSISTED FOR WEEKS. WHEN DEPRESSING THE BRAKE PEDAL, THERE IS INITIALLY A SMALL AND BRIEF DECELERATION OF THE CAR, FOLLOWED BY AT LEAST 1 INCH OF BRAKE PEDAL TRAVEL THAT DOES NOT SEEM TO CAUSE ANY FURTHER BRAKING. FINALLY, WHEN THE PEDAL IS ALMOST FULLY DEPRESSED, THE BRAKES ENGAGE AND THE CAR DECELERATES. THE RESISTANCE FELT IN THE DURING THE TRAVEL OF THE BRAKE PEDAL SEEMS TO CHANGE AS THE CAR WARMS UP, OR AS THE OUTSIDE TEMPERATURE CHANGES. THE RESULT IS THAT BRAKES FEEL UNRELIABLE AND UNPREDICTABLE EVERY TIME THEY ENGAGE. I BELIEVE THIS TO BE ASSOCIATED WITH THE PROBLEM BEING INVESTIGATED AS A PART OF NHTSA ACTION NUMBER: PE16017.

Steering
Filed Oct 11, 201790,000 milesAR

STARTED THE CAR AND STARTED BACKING OUT OF A PARKING SPOT WHEN POWER STEERING ASSIST WENT OUT. THE WARNING LIGHT CAME ON AFTER IT STOPPED STEERING. PARKED THE CAR WAITING ON A RETURN CALL FROM THE FORD DEALERSHIP.

Steering
Filed Oct 10, 2017115,800 milesOH

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE CONTACT STARTED THE VEHICLE AND SHIFTED THE GEAR INTO REVERSE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER (CLASSIC FORD LINCOLN, 8540 TYLER BLVD, MENTOR, OH 44060) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,800. .UPDATED 11/09/17 *BF CONSUMER STATED SUDDEN LOSS OF POWER STEERING UPDATE 7/25/18*JB

Steering
Filed Oct 10, 201778,000 milesTX

POWER STEERING. I HAVE HAD MY CAR FOR ONLY 7 MONTHS WHEN THE FIRST INCIDENT HAPPEN . IT HAD AFTER ABOUT A MONTH OF ME HAVING MY CAR WHEN THE SERVICE ADVANCE TRAC. CAME O I DID LET THE DEALERSHIP KNOW AND ALL THEY TOLD ME WAS I HAD PUSH A BUTTON. WELL IT DID GO OFF UNTIL A BOUT A MONTH AGO WHEN IT CAME BACK AS I WAS DRIVING AND ALSO THAT'S WHEN MY POWER STEERING WENT OUT AT THE SAME TIME. I THEN AGAIN TOLD THEM. WELL SINCE THEN I'M STILL TRYING TO GET IT FIX ALONG WITH ALL THE OTHER MAJOR RECALLS THAT ARE ON MY CAR. I DID TELL THEM ABOUT IT AND ALL THEY TOLD ME WAS THERE ARE NO RECALLS ON MY CAR. THIS IS VERY FRUSTRATING. FORD DOES NEED TO DO A RECALL ON THE 2010 FORD FUSION.

Air Bags
Filed Oct 9, 2017TX

TAKATA RECALL: RECEIVED SAFETY RECALL IN JULY 2016. STILL WAITING FOR REPLACEMENT. FORD SEEMS TO BE DRAGGING THEIR FEET..

Steering
Filed Oct 8, 2017100,000 milesMI

SERVICE POWER STEERING NOW CAME ON AND ALL POWER ASSISTED STEERING WAS LOST, NO WARNING, FUNNY HOW THEY RECALLED 2011 MODELS WITH THE SAME PROBLEM BUT NOT 2010, VERY DANGEROUS, VEHICLE WAS IN MOTION WHEN HAPPENED

Steering
Filed Oct 8, 201797,000 milesMO

POWER STEERING ASSIST FAULT- THIS WARNING OCCURS RANDOMLY AND THE POWER STEERING FAILS WHEN TURNING ON THE CAR. OFTEN I CAN REMEDY THE ISSUE BY RESTARTING THE CAR, BUT IT HAS BEEN OCCURRING MORE FREQUENTLY AND RESTARTING THE CAR WON'T FIX IT. I'VE READ MANY ACCOUNTS OF THIS HAPPENING WHILE DRIVING AND REPRESENTS A SAFETY HAZARD. TIME TO ISSUE A RECALL ON 2010 MODELS AS FORD HAS FOR OTHER MODELS.

Air Bags
Filed Oct 6, 2017TX

RECEIVED RECALL JULY 2016. FORD STILL DOES NOT HAVE THE PARTS TO REPLACE

Steering
Filed Oct 6, 2017130,000 milesRI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING 20 MPH, THE POWER STEERING FAILED AND THE TRACTION ASSIST AND OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH AN ELECTRONIC POWER STEERING CONTROL FAILURE, AND THE POWER STEERING RACK NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Fuel/Propulsion System
Filed Oct 6, 201775,000 milesCO

VEHICLE WAS BROUGHT IN FOR PURGE VALVE RECALL (THE VALVE WAS MERELY INSPECTED BUT NOT REPLACED). AFTERWARDS THE CHECK ENGINE LIGHT KEPT COMING ON INTERMITTENTLY. BUMPS IN THE HIGHWAY WOULD CAUSE THE CHECK ENGINE LIGHT TO GO ON OR OFF. WHEN I ATTEMPTED TO SELL THE VEHICLE IT WOULD NOT PASS INSPECTION. ACCORDING TO THE FORD DEALER, THIS SAME PURGE VALVE INVOLVED IN THE ORIGINAL RECALL BECAME STUCK OPEN. FORD WAS NOT WILLING TO FIX THE PROBLEMATIC PURGE VALVE FREE OF CHARGE.

Service Brakes
Filed Oct 6, 2017134,518 milesCA

SPONGY BRAKES. INCONSISTENT AND INTERMITTENT BRAKING. CAR IS NOT SAFE TO DRIVE.

Steering
Filed Oct 5, 2017102,000 milesMI

POWER STEERING ASSIST LOCK FAILED FOUR TIMES UPON START.I HAD TO RESTART THE VEHICE SEVERAL TIMES IN ORDER TO GET THE POWER STEERING TO WORK. I CALLED THE DEALER AND THEY SAID IT COULD LOCK UP AT ANY TIME, EVEN WHILE DRIVING AT HIGH SPEEDS. I DECIDED IT WAS UNSAFE TO DRIVE AND HAD IT TOWED TO THE DEALER WHERE I HAD TO SPEND $1500 TO REPAIR. THIS IS DEFINITELY A SAFETY ISSUE AND THE 2010 FUSIONS AND THEY SHOULD HAVE BEEN INCLUDED IN THE RECALL OF THE OF LATER YEAR MODELS 'RECALL #15V340000 I CAN'T IMAGINE DRIVING ON THE FREEWAY AT 70 MPH AND HAVING THE POWER STEERING FAIL.

Steering
Filed Oct 5, 2017TX

THE VEHICLE POWER STEERING ASSISTANCE FAULT SIGN ON MY CAR AND VERY HARD TO FIX IT. THEY HAVE TO INFORM THE TRAVELING PUBLIC BEFORE BIG SAFETY ISSUE CREATED.

Steering
Filed Oct 4, 201760,000 milesMO

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 75 MPH, THE POWER STEERING BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT TURNING THE VEHICLE OFF AND BACK ON REMEDIED THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO CORWIN FORD OF SPRINGFIELD (3241 S GLENSTONE AVE, SPRINGFIELD, MO 65804, (417) 883-4330) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Steering
Filed Oct 4, 2017113,900 milesTX

POWER STEERING FAILED MULTIPLE TIMES OVER THE PAST YEAR WHILE DAUGHTER DRIVING ON HIGHWAY BETWEEN 60 - 70 MPH. DISPLAY WAS POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. SHE WAS ABLE TO PULL OVER AND RESTART CAR TO CLEAR AND PROBLEM WENT AWAY. POWER STEERING FAILED FOR THE LAST TIME SEPT 27, 2017 AND CANNOT BE RESET. MILEAGE IS CLOSE TO 114,000 NOW. I "MUSCLED" THE CAR TO THE FORD HOUSE ON SEPTEMBER 30 FOR DIAGNOSIS. CODES FORD PULLED ARE C200D:49 AND U3000:96. FORD RECOMMENDED "REPLACE STEERING GEAR (INTERNAL FAILURE) AND 4 WHEEL ALIGNMENT AFTER REPLACEMENT". COST ROUGHLY $1825.00 PLUS TAX. I DECLINED SERVICE AND I NOW HAVE A 7 YEAR OLD CAR I AM STILL MAKING PAYMENTS ON SITTING MY DRIVEWAY. SOME "GREAT FIRST CAR" FOR MY COLLEGE STUDENT. SEEMS LIKE THIS CAR SHOULD HAVE BEEN INCLUDED IN THE SAFETY RECALL I READ ABOUT ON HERE. I HAVE A 1997 FORD TRUCK WITH 315,000 MILES ON IT - I HAVE TAKEN GREAT CARE TO KEEP IT ON THE ROAD AND THE POWER STEERING HAS NEVER ONCE FAILED IN THAT AMOUNT OF MILEAGE / YEARS.

Air Bags
Filed Oct 4, 2017113,900 milesTX

TAKATA RECALL: FORD STILL DOES NOT HAVE A FIX FOR AIR BAG PROBLEM. WILL THIS BE RESOLVED SOON?

Air Bags
Filed Oct 3, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TIFFANY FORD (300 GATEWAY DR, HOLLISTER, CA 95023, PHONE NUMBER: (831) 637-4461) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND WOULD NOTIFY THE CONTACT WHEN THE PART BECOMES AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD NOTIFY HER WHEN THE PART BECOMES AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Fuel/Propulsion System
Filed Oct 1, 201710 milesMS

TAKATA RECALLS - I WAS DRIVING AND MY CAR SENSOR CAME ON SAYING POWER STEERING ASSIST FAULT. I DIDN'T THINK NOTHING OF IT. SO THE NEXT DAY TAKING MY DAUGHTER TO SCHOOL AND MY STEERING WHEEL WOULD TURN AT ALL. I HAD TO GET TOWING SERVICES. I CALL FORD ABOUT IT THEY TOLD ME IN CUSTOMER NO PARTS AVAILABLE AT THIS TIME. THE COMPANY IS IN BANKRUPT . THEY DON'T KNOW WHEN TO GET IT IN. WHEN THEY DO THEY WILL NOTIFY ME

Steering
Filed Sep 30, 2017113,000 milesTX

WHILE DAUGHTER DRIVING, POWER STEERING FAILED MULTIPLE TIMES. VEHICLE DISPLAYED POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRACK. SHE WAS ABLE TO CLEAR BY TURNING CAR OFF AND BACK ON. IT HAS NOW COMPLETELY FAILED AND DISPLAY STAYS ON PERMANENTLY. THIS SHOULD NOT HAPPEN TO A CAR THAT IS LESS THAN 10 YEARS OLD.

Air Bags
Filed Sep 30, 201748,000 milesFL

TAKATA RECALL - RECEIVED RECALL NOTICE (NHTSA:16V-384; MANUFACTURER: 16S26) FROM MANUFACTURER IN JULY 2016 AND ANOTHER IN APRIL 2017, HOWEVER DEALERSHIPS IN CENTRAL FLORIDA HAVE NO PARTS FROM MANUFACTURER TO IMPLEMENT REPAIR. - I LIVE IN ORLANDO, FL WHICH HAS TYPE OF CLIMATE SPECIFICALLY AFFECTED BY RECALL ISSUE. - AFRAID TO USE PASSENGER SEAT W/ DEFECTIVE AIRBAG. - NO PHYSICAL HARM TO PERSON OR VEHICLE HAS OCCURRED YET, BUT THAT'S WHAT I'M TRYING TO AVOID.

Steering
Filed Sep 28, 201774,000 milesMI

POWER STEERING WENT OUT WHILE DRIVING ON THE ROAD. ADVANCETRAC AND SERVICE POWER STEERING LIGHTS ARE ON.

Steering
Filed Sep 27, 2017189,357 milesSC

ELECTRONIC POWER ASSISTED STEERING (EPAS) FAILURE ON MY 2010 FORD FUSION. ALMOST CAUSED AN ACCIDENT WHEN THE STEERING BECAME EXTREMELY SLUGGISH TURNING AT ABOUT 12 MPH, AND REQUIRED BRUTE STRENGTH TO OVERCOME (MORE THAN MY NON-POWER-STEERING CAR I'VE DRIVEN, WHERE ANY MOVEMENT ABOVE 5 MPH EASES STEERING TORQUE). WHILE DRIVING AT DORCHESTER RD. HEADING TO LADSON, SC, THE STEERING WAS FINE MOMENTS BEFORE THEN JUST SUDDENLY FAILED. GOOD THING THIS DIDN'T HAPPEN AT THE HIGHER SPEED OF 50 MPH POSTED FOR DORCHESTER RD. I STRUGGLED TO GET THE CAR HOME, AND THERE IT SITS. I'VE READ A RECALL FOR 2011 FUSIONS, BUT IS THERE A REASON THIS YEAR FUSION NOT INCLUDED IN THAT RECALL. OTHER OLDER FORDS HAVE THE SAME PROBLEM.

Steering
Filed Sep 26, 2017128,000 milesTN

I STARTED MY CAR AND A WARNING LIGHT WAS ON FOR THE POWER STEERING AND I COULD HARDLY TURN THE WHEEL. I TURNED THE CAR OFF AND BACK ON AND THE CAR WAS BACK TO NORMAL. I AM SCARED THAT THIS WILL HAPPEN WHILE DRIVING DOWN THE ROAD AS I HAVE READ MANY STORIES OF THAT HAPPENING. I DO NOT KNOW WHY FORD HAS NOT ISSUED A RECALL FOR THIS AS IT SEEMS TO BE A VERY COMMON OCCURRENCE

Vehicle Speed Control
Filed Sep 26, 2017141,000 milesWI

MY CAR WHILE I WAS DRIVING HAD AN ISSUE WHERE IT DECELERATED ON ITS OWN AND THERE WAS NO GAS PEDAL....THROWING A THROTTLE ACTUATOR CCONTROL SYSTEM CODE SAYING WAS STUCK OPEN...THIS HAS HAPPENED A COUPLE TIMES NOW BUT CODE CLEARED BEFORE COULD LOOK AT...TOOK TO LES STUMPF FORD THEY ARE TELLING ME THEY CAN'T DO ANYTHING TIL THE CODE STASYS ON FOR THERM TO TEST....SO I AM SUPPOSED TO DRIVE AN UNSAFE VEHICLE FOR A KNOWN PROOBLEM THAT THE COMPANY WAS SUED ABOUT AND CREATED A CUSTOMER SATISFACTION EXTENDED WARRANTY INSTEAD OF RECALLING IT UNTIL IT DOES IT AGAIN....AND I AM AT ABOUT 142000 AND ONLY COVERS TIL 150000

Steering
Filed Sep 26, 2017MO

MY VEHICLE LOST POWER STEERING. FIRST, I WAS IN A PARKING LOT. I STARTED THE VEHICLE, PLACED IT IN REVERSE, AND BEGIN TO BACK OUT OF MY SPOT WHEN THE WHEEL FELT HEAVY ALL THE SUDDEN AND THE CHIMES STARTED GOING OFF. IN MY MESSAGE CENTER IT SAID "POWER STEERING ASSIST FAULT". I TURNED THE CAR OFF AND BACK ON AND IT SEEMED TO RESOLVE THE ISSUE; HOWEVER, I TOOK IT TO THE DEALER TO GET IT SERVICED ANYWAYS. THE DEALER SAID THEY WERE UNABLE TO DIAGNOSE AN ISSUE CHARGED ME $130 AND SENT ME ON MY WAY. JUST 5 DAYS LATER, WITH MY DAUGHTER IN THE CAR, MY STEERING FAILED AGAIN. THIS TIME WHILE DRIVING IN THE MIDDLE OF TOWN ON A BUSY STREET AND AT THE EXACT MOMENT THAT I WAS TURNING INTO AN ENTRANCE TO OUR DENTIST OFFICE! I MANAGED TO NOT CAUSE AN ACCIDENT, AGAIN STOPPED THE CAR AND TURNED IT OFF AND AGAIN RESTARTED IT. AS BEFORE, THE STEERING SEEMS TO HAVE RESET ITSELF. I'M SEEING A LARGE VOLUME OF COMPLAINTS ABOUT THIS EXACT ISSUE ONLINE AND IT SEEMS A RECALL WAS DONE FOR NEWER MODELS, BUT NOT FOR 2010. THIS IS UNSAFE.

Steering
Filed Sep 25, 20175,900 milesAL

IT DIDNT COME WITH A WARNING MY CAR WAS WORKING JUST FINE EARLY THIS MORING AND THEN ALL OF A SUDDEN WHEN I GO TO PICK UP MY LITTLE GIRL MY CAR GOES COMPLETY OUT ALMOST HIT A TREE PLEASE HELP US WITH THIS PROBLEM

Service Brakes
Filed Sep 23, 2017151,180 milesRI

I WAS DRIVING HOME AFTER PICKING UP MY 9YR OLD FROM SCHOOL,WHEN VEHICLE IN FRONT OF ME CAME TO AN ABRUPT STOP,I HAD TO SWERVE RIGHT TO AVOID HITTING THEM AND HIT MY BRAKES"AT THIS POINT MY VEHICLE SHUT OFF COMPLETELY IN THE MIDDLE OF TRAFFIC I HAD TO RESTART IT THEN DROVE ABOUT 10 MILES WHEN MY CAR STARTED CHIMMING AND THE SERVICE POWER STEARING NOW AND ADVANCE TRACK CONTROL WARNINGS CAME ON I HAD NO CONTROL OF MY VEHICLE I COULD NOT TURN THE WHEEL AT ALL IT WAS LOCKED I MANAGED TO PULL TO THE SIDE OF THE ROAD WITH EXTREME EFFORT I THOUGHT I WAS GOING TO BREAK SOMETHING TRYING TO TURN THE WHEEL JUST SLITELY TO GET TO SIDE OF ROAD CAR HAD TO BE TOWED IT UNDRIVABLE AND COMPLETELY UNSAFE MY SON COULD HAVE BEEN SERIOUSLY INJURED.FORD HAS RECALLED THESE CARS FOR THE SAME ISSUE IN 2011 AND BEYOND WHY IF THEY HAVE THE SAME EXACT FUNCTION AND PARTS NOT RECALLING THESE 1500$ TO FIX THAT I DON'T HAVE,IVE TAKING GREAT CARE OF THIS VEHICLE BUT HAVE HAD NOTHING BUT PROBLEMS THE SAME DAY THIS HAPPENED I RECEIVED A FACTORY RECALL FOR THE PURGE CANISTER AND GAS TANK,THE CAR WHEN I BOUGHT IT WAS BURNING UP CALIPERS WHEELS WERE COMING LOOSE BREAK PADS SHEARING OFF AND ROTOR AFTER ROTOR PAD AFTER PAD AND 3 CALIPERS AND A BATTERY LATER BECAUSE BREAK FLUID SHOT OUT OF MY RESERVOIR ONTO MY BATTERY SHORTING IT OUT CONDUCTING A STRAIGHT FEED FROM POS TO NEG.NOW THIS THIS IS SO DANGEROUS IF I WAS A LESS EXSPERIANCED DRIVER THIS COULD HAVE BEEN TRAGIC!!!IS THAT REALLY WHAT IT TAKES FOR THIS BILLION DO

Power Train
Filed Sep 22, 201752,000 milesOH

FORD KNOWS OF THE TRANSMISSION FLUID LEAK IN THE CARS BUT FORD AND NHTSA WONT DO A RECALL ON THEM AND IT IS COSTING THOUSANDS OF DOLLARS TO FIX. FORD RAN A CUSTOMER SATISFACTION PROGRAM ON IT BUT THE OF COURSE STOPPED IT. I CAN NOT UNDERSTAND WHY THE GOVERNMENT WOULD ALLOW FORD TO SCREW THE PUBLIC ON A MAJOR REPAIR.

Vehicle Speed Control
Filed Sep 21, 201768,000 milesTN

DRIVING...SPEED ALL OF A SUDDEN DROPPED TO AROUND 2 MPH...WOULD GO NO FASTER....YELLOW WRENCH LIGHT APPEARED ON INSTRUMENT PANEL ALONG WITH CHECK ENGINE SOON LIGHT, IF I HAD BEEN IN TRAFFIC THERE COULD HAVE BEEN A FATAL ACCIDENT...BY ALL INDICATIONS ...THE THROTTLE BODY IS THE CAUSE OF THE PROBLEM..READ VARIOUS REPORTS OF OTHER 2010 FORD FUSION OWNERS WITH THE IDENTICAL PROBLEM...THIS IS A VERY SERIOUS AND DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED WITHOUT DELAY...

Steering
Filed Sep 20, 201767,000 milesMA

WHILE DRIVING ON THE FREEWAY AT FREEWAY SPEEDS WARNING LIGHT STARTED FLASHING STATING, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" I THEN IMMEDIATELY LOST POWER STEERING AND LUCKILY WAS GOING STRAIGHT SO MUSCLING THE STEERING WASN'T OVERLY DIFFICULT. GOT OFF THE FREEWAY AND RESTARTED THE CAR AND THE POWER STEERING RETURNED. 5 DAYS LATER WHILE DRIVING SLOWLY THE SAME THING HAPPENED BUT NOW RESTARTING THE CAR DOESN'T GET THE PROBLEM TO GO AWAY. POWER STEERING ISN'T WORKING ON THE CAR AT ALL. WHEN I START THE CAR THE INFO SCREEN READS: POWER STEERING ASSIST FAULTS APPEARS. IT IS EXTREMELY DIFFICULT TO TURN THE WHEEL, THEN AN ALARM SOUNDS AND THE INDICATOR LIGHT FOR SERVICE ADVANCETRAC APPEARS AND STEERING GETS SLIGHTLY EASIER BUT POWER STEERING IS STILL NOT FUNCTIONING. VERY DIFFICULT AND DANGEROUS TO DRIVE THE CAR NOW BUT I HAVE TO GET TO WORK AND DON'T HAVE THE MONEY TO GET IT FIXED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →