Page 28 of 103 · complaints 1,351–1,400 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Air Bags
Filed Dec 11, 2018IN

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V04600 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WETZEL FLEET, 4500 NATIONAL RD E, RICHMOND, IN 47374, (888) 797-6982) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Wheels
Filed Dec 10, 2018150,000 milesAL

WHEEL STUDS BREAK OFF. THE WHEEL STUDS HAVE BROKEN OFF MULTIPLE TIMES WHILE BEING TORQUED DOWN AT THE DEALERSHIP. THEY HAVE BROKEN OFF WHEN I'VE REPLACED A TIRE, THEY HAVE BROKEN OFF WHEN OTHER REPAIR SHOPS HAVE WORKED ON THEM. I HAVE ALREADY HAD THEM REPLACED TWICE, AND NEED TO HAVE THEM REPLACED A THIRD TIME.

Wheels
Filed Dec 10, 2018150,000 milesAL

WHEEL STUDS HAVE BROKEN WHILE BEING SERVICED BY FORD, THEY HAVE BROKEN OFF WHEN I'VE REMOVED THE WHEELS, THEY HAVE BROKEN OFF WHEN INDEPENDENT REPAIR SHOPS HAVE REMOVED THE WHEELS. FORD COVERED THIS UNDER 11S23 (NHTSA 11V574000). HOWEVER, MY VEHICLE WAS MANUFACTURED DURING THE DATES SPECIFIED BY FORD, HAS THE WHEELS WHICH EXHIBIT THE PROBLEM, AND HAS EXPERIENCED THIS PROBLEM MULTIPLE TIMES. FORD SAYS MY VIN DOES NOT MATCH ONE OF THE RECALLED VEHICLES. I HAVE PAID TO HAVE THE WHEEL STUDS REPLACED, ON MULTIPLE OCCASIONS.

Steering
Filed Dec 10, 2018160,000 milesNH

WHILE DRIVING THE CAR IN TOWN, THE POWER STEERING WAS LOST AND A CORRESPONDING ERROR LIGHT ILLUMINATED ON THE DASH "SERVICE POWER STEERING NOW". THE CAR BECAME VERY HARD TO MANEUVER AFTER THE LOSS OF THE POWER STEERING SYSTEM. THANKFULLY MY WIFE WAS NOT DRIVING THE CAR AT THE TIME AS I DON'T SHE COULD HAVE APPLIED THE AMOUNT OF FORCE TO SAFELY MANEUVER THE CAR OUT OF TRAFFIC.

Service Brakes
Filed Dec 10, 201862,000 milesHI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FELT SPONGY AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED AND THE BRAKES NEEDED TO BE BLED. THE REPAIRS WERE COMPLETED, BUT THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 62,000.

Steering
Filed Dec 10, 201898,800 milesUT

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED RIGHT AFTER THE VEHICLE WAS STARTED FROM A PARKED POSITION. ALSO, THE POWER STEERING INDICATOR ILLUMINATED REGARDING A POWER STEERING ASSIST FAULT ERROR. ONCE THE CONTACT WAS DRIVEN HOME, IT WAS RESTARTED AND OPERATED NORMALLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,800. *TT CONSUMER STATED FAILURE OCCURRED AS DESCRIBED ON REVERSE SIDE. ALL POWER ASSIST FAILED VEHICLE HOME TURNED OFF - RESTARTED AND STEERING WORKED, HAVEN'T HAD PROBLEM SINCE. FORD RECALLED 2011-2015 SAME PROBLEM.*JB

Air Bags
Filed Dec 10, 2018CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENSKE FORD (8970 LA MESA BLVD, LA MESA, CA 91942, (619) 464-7777) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Dec 9, 20185 milesNH

THE STEERING LOCKED UP AND WAS AN INDICATOR THAT THE STEERING NEEDED TO BE SERVICED NOW! SO CANT STEER THE VEHICLE. I WAS AT WORK TO LEAVE AND COULDN'T MOVE THE STEERING WHEEL. I HAD ALL I COULD TO MOVE IT OUT OF THE WAY. VERY DANGEROUS NEEDLESS TO SAY.

Steering
Filed Dec 9, 2018CA

I HAVE HAD MY POWER STEERING REPLACED B4 AT FORD OF VENTURA THEY TOOK ABOUT 2 MONTHS TO FIND THE CORRECT ELECTRICAL POWER STEERING RACK FOR MY VEHICLE NOW THE POWER STEERING RACK IS OUT AGAIN AND THEY REFUSE TO FIX IT BECAUSE I FILED WITH THE BETER BUISNES BUREAL ABOUT RECENTLY BEING OVERCHARGED FOR A IGNITION SWITCH I WOULD LIKE MY POWER STEERING TO WORK CAN IT PLEASE B REPLACED!?

Electrical System
Filed Dec 9, 2018131,786 milesGA

AFTER GETTING OFF OF THE INTERSTATE AND HEADING TO DINNER WITH MY GIRLFRIEND, EVERYTHING WAS OKAY AND RUNNING SMOOTH. WHILE HEADING BACK HOME, THE "SERVICE ADVANCTRAC" AND "SERVICE POWER STEERING" LIGHTS COME ON UNEXPECTEDLY. SO, I PULL OVER, TURN OFF THE CAR AND TURN IT BACK ON. THIS SOLVED NOTHING, FURTHERMORE IT MADE THE ISSUE EVEN WORSE. SIMPLY SEARCH "2010 FORD FUSION" ON GOOGLE AND YOU'LL SEE MANY STORIES JUST LIKE MINE IN A MATTER OF A FEW SCROLLS. THE WORST PART OF THIS WHOLE THING ISN'T EVEN THE HUNDREDS AND HUNDREDS OF DOLLARS THAT MUST BE PUT INTO THE REPAIR. IF MY POWER STEERING WOULD HAVE WENT OUT WHILE I WAS ON THE INTERSTATE, I WOULD NOT BE HERE TODAY TO TELL MY STORY. SO, WHAT'S IT WORTH TO YOU, FORD? IS MY LIFE WORTH THE $1,500 TO YOU OR WILL YOU LET THIS CONTINUE TO HAPPEN UNTIL A LIFE IS TAKEN?... BUT THAT QUESTION MIGHT UNFORTUNATELY BE TOO LATE.

Service Brakes
Filed Dec 9, 201872,000 milesFL

THE BRAKE PEDAL SUDDENLY WENT ALL THE WAY TO THE FLOOR. BROUGHT THE CAR TO THE LOCAL FOR DEALER AND THEY DIAGNOSED THE PROBLEM AS BRAKE PADS AND ROTORS, OBVIOUSLY PADS AD ROTORS HAVE NOTHING TO DO WITH THE BRAKE PEDAL GOING TO THE FLOOR WHILE BRAKING. I DID RESEARCH AND TESTING ON THE CAR AND FOUND THE CAUSE OF THE ISSUE. THE CAUSE IS A FAILED ABS PUMP. APPARENTLY THIS IS A WELL KNOWN FAILURE IN FORD FUSIONS AND CAN AND DOES CAUSE COMPLETE LOSS OF BRAKING LEADING TO ACCIDENTS. THE ABS SYSTEM THAT FORD DESIGNED AND INSTALLED IN THE FUSION HAS A MAJOR SAFETY DEFECT, IN THAT IF THE ABS PUMP HAS AN INTERNAL LEAK THEN WHEN THE BRAKE PEDAL IS DEPRESSED THE BRAKE FLUID IS ALLOWED TO FLOW PASSED THE ABS PUMP, ALLOWING THE BRAKE PEDAL TO GO TO THE FLOOR. WHEN THE BRAKE PEDAL GOES TO THE FLOOR BAKING IS LIMITED OR NON EXISTENT. PLEASE DO AN INTERNET SEARCH AND YOU WILL SEE THAT THIS IS A COMMON OCCURRENCE THAT FORD HAS NOT ADDRESSED AND HAS NOT TRAINED IT TECHNICIANS TO IDENTIFY. MY CHILDREN DRIVE THIS CAR AND I FOUND OUT ABOUT THIS ISSUE BY DRIVING THE CAR TO THE DEALERSHIP FOR THE AIRBAG RECALL. PLEASE DO SOMETHING ABOUT THIS ISSUE

Service Brakes
Filed Dec 8, 201872,000 milesVA

PARKING BRAKE WILL NOT RELEASE IN COLD WEATHER. THIS HAS HAPPEN ON SEVERAL OCCASIONS. IN SOME CASES THE ONLY ALTERNATIVE WAS TO DRIVE THE CAR CAUSING BRAKE TO GET HOT.

Service Brakes
Filed Dec 8, 2018151,000 milesTN

ANTILOCK BRAKING SYSTEM (ABS) HYDRAULIC CONTROL UNIT IS FAILING. I HAVE READ MULTIPLE REPORTS OF OTHERS AND THIS SHOULD BE RECALLED. CAUSES BREAKS TO GET SPONGY AFTER A SMALL SLIDE ON THE ROAD. I WAS ON MY ROAD, SLID ON ICE ABOUT 3 FEET AND AFTER THAT THE BREAKS WENT SPONGY.

Steering
Filed Dec 8, 2018130,000 milesMD

THE ELECTRONIC POWER STEERING WENT OUT WHEN PULLING IN TO A PARKING LOT RESTAURANT WITH NO WARNING. AS THE VEHICLE WAS SLOWING DOWN AND THE TURN WAS ALREADY MADE OFF THE HIGHWAY, THE POWER STEERING STOPPED WORKING. PARKED THE CAR ATE AND CAME BACK OUT TO SEE IF THE PROBLEM WAS JUST A RANDOM ISSUE, IT WAS NOT. THANKFULLY THE PARKING LOT WAS EMPTY AS IT COULD HAVE CAUSED AN ACCIDENT.

Service Brakes
Filed Dec 8, 2018170,000 milesOH

TAKATA RECALL BRAKES COMPLETELY WENT OUT. NO PRESSURE IN THE PEDAL. IF IT WASN'T FOR THE EMERGENCY BRAKE I WOULD OF HIT ANOTHER VEHICLE WITH MY CHILDREN IN THE CAR. I HAVE DONE RESEARCH AND IT HAS SHOWED MULTIPLE COMPLAINTS ABOUT THIS ON GOING ISSUES WITH THE BREAKS IN THE FUSIONS AND MILAN'S.

Service Brakes
Filed Dec 8, 201835 milesWA

WHILE DRIVING NORMALLY ON ANY TYPE OF ROAD AND COMING TO A STOP WHEN BRAKES ARE APPLIED, PEDAL WILL SOFTLY GO TO THE FLOOR ALL THE WAY AND CAR WILL NOT STOP UNLESS PUMPED A FEW TIMES. THIS STARTED HAPPENING AFTER A MONTH WHEN I BOUGHT THIS CAR FROM LANG AUTOS IN LYNNWOOD, WASHINGTON. FIRST TIME IT HAPPENED WHEN I HAD TO STOP ABRUPTLY AND THERE WAS GRAVEL ON THE ROAD WHICH ENGAGED ABS. AS SOON AS ABS WAS ENGAGED BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND MY CAR HARDLY STOPPED CAUSING ME TO RUN A RED LIGHT. I WAS ALMOST ABOUT TO RUN INTO A PEDESTRIAN. THIS IS A PERMANENT ISSUE AND I HAVE HAD ROTORS BRAKE PADS CALIPERS CHECKED. I HAVE ALSO HAD THE BRAKES BLED AND TESTED FOR ANY LEAKS. IT CAME OUT NEGATIVE. MASTER CYLINDER WORKS FINE AND THERE IS NO LEAKS IN BRAKE LINE. NO LEAKS IN ANY JOINTS THAT CONNECTS TO MASTER CYLINDER AND ABS MODULE. I HAVE HAD MY CAR TESTED AND SEEMS LIKE THE ISSUE COMES FROM ABS MODULE/CONTROLLER THAT MIGHT NEED A REPLACEMENT. IT IS A VERY COSTLY PART PLUS LABOR COSTS ARE HUGE. ON TOP OF THAT I HAVE ALREADY SPENT HUNDREDS OF DOLLARS IN DIAGNOSING CAUSE AND REPLACING PARTS THAT ARE NOT RELATED TO ACTUAL COST.

Steering
Filed Dec 7, 2018AL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ELECTRIC POWER STEERING (EPS) FAILURE AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD EXTREME DIFFICULTY MANEUVERING THE STEERING WHEEL WHEN THE FAILURE OCCURRED AND THE EPS WARNING INDICATOR ILLUMINATED. THE DEALER (MCLARTY DANIEL FORD LINCOLN, 2609 S WALTON BLVD, BENTONVILLE, AR 72712, (479) 250-0922) WAS NOTIFIED. THE DEALER DID NOT LOOK FOR A DIAGNOSTIC TROUBLE CODE AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Dec 7, 201890,000 milesOH

TL* THE CONTACT OWNS A 2010 FORD FUSION. AFTER STARTING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MESSAGE "FIX POWER STEERING" ALSO APPEARED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (LIBERTY FORD, 3101 CENTER RD., BRUNSWICK, OH) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Dec 6, 201883,000 milesAL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE CHROME CAP COVER OVER THE LUG NUTS EXPANDED ON ALL FOUR TIRES. AS A RESULT, THE LUG NUTS WERE DAMAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE LUG NUTS NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

Air Bags
Filed Dec 6, 2018MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLUE SPRINGS FORD (3200 NW SOUTH OUTER RD, BLUE SPRINGS, MO 64015, (816) 229-4400) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Wheels
Filed Dec 6, 2018107,000 milesWA

THE WHEEL LUG STUDS ARE BREAKING (INFERIOR METAL) RECALL 11S23 WAS COMPLETED BUT DOES NOT REPLACE ALL LUG STUDS JUST BROKEN ONES .YESTERDAY 4 OF 5 ON FRONT WHEEL BROKE IN HALF. RECALL SHOULD REPLACE ALL LUG STUDS.DRIVING ON FREEWAY 55 VIBRATION OCCURED STOPPED VEHICLE AND TOWED TO FORD. NOT COVERED BY RECALL

Electrical System
Filed Dec 6, 201898,196 milesFL

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE MANUFACTURER ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE DUE TO THE RECALL. THE CONTACT STATED THAT THE PART WAS AVAILABLE, BUT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DRIVEN FOR SIX MONTHS AND BECAME TOTALLY INOPERABLE. THE CONTACT STATED THAT THE BRAKES HAVE RUSTED OUT, THE ACCELERATOR AND BRAKE PEDALS GO DOWN TO THE FLOORBOARD WHEN DEPRESSED, AND THERE WAS AN ABNORMAL OIL ODOR COMING FROM INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT CALLED ELDER FORD (9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 498-0779), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 98,196.

Air Bags
Filed Dec 5, 201862,000 milesRI

FORD DEALER SHIPS ARE NOT HONORING FORDS SETTLEMENT REGARDING RENTAL CARS. WHEN COMPLAIN TO FORD ABOUT DEALERSHIPS BASICALL TOLD TOO BAD. CAN'T HELP YOU. EVEN THOUGH THEY DO NOT HAVE THE PART IN STOCK, CLAIM THEY HAVE TO ORDER IT. MAYBE IN 3-6 WEEKS THEY MAY GET THE PART.

Steering
Filed Dec 4, 2018146,754 milesAR

THE STEERING ASSIST AND ADVANCE TRAC BOTH CAME ON AND POWER STEERING NO LONGER FUNCTIONS. IT HAS BEEN FUNCTIONING FINE FOR THE LAST 8MONTHS I HAVE OWNED THE VEHICLE.

Steering
Filed Dec 4, 2018120,000 milesNH

SUDDEN FAILURE OF THE POWER ASSISTED STEERING WITH THE SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES. FULLY REVERTING TO MANUAL STEERING WITH NO WARNINGS UNTIL THE EVENT OCCURRED. AT THE TIME OF THE FAILURE THE CAR WAS TRAVELLING ON A STRAIGHT SECTION OF A PAVED ROAD AT ROUGHLY 35 MPH.

Steering
Filed Dec 4, 201892,000 milesPA

WHILE DRIVING KIDS TO SCHOOL CHECK AUTOTRAC AND CHECK POWER STEERING LIGHTS ACTIVATED. AFTER DROPPING KIDS OFF AND ARRIVING HOME, CAR WAS TURNED OFF. CAR WAS STARTED AGAIN TO TAKE TO GARAGE TO BE CHECKED, BUT WIFE COULD NOT TURN WHEEL. HUSBAND WITH MUCH EFFORT DROVE 1/4 MILE TO GARAGE. UPON CHECKING W/GOOGLE HAVE FOUND HUNDREDS OF SAME COMPLAINTS, SOME INVOLVING ACCIDENTS.

Steering
Filed Dec 4, 201890,000 milesTX

UPON STARTING THE CAR THE WARNING LIGHTS STARTED TO GO OFF SAYING THERE WAS A "POWER STEERING ASSIST FAULT". AT THAT TIME, THERE WAS NO POWER STEERING. THE CAR COULD STILL BE OPERATED BUT WAS VERY DIFFICULT TO STEER.

Air BagsCrash1 injured
Filed Dec 4, 2018120,000 milesTX

TAKATA RECALL, THE VEHICLE WAS IN MOTION THEN LOST CONTROL THEN THE AIRBAG EXPLODED CAUSING THE CAR TO DERAIL OFF THE STREET HITTING A LIGHT POST AND RESIDENTIAL FENCE. THE VEHICLE WAS A COMPLETE LOST.

Air Bags
Filed Dec 3, 2018167,220 milesGA

THE LIGHT HAS COME ON THAT SIGNIFIES "POWER STEERING ASSIST FAULT". THE WHEEL STIFFENS UP AND THE VEHICLE LOOSES POWER STEERING. IT STARTS AS SOON AS THE IGNITION IS STARTED. THE VEHICLE'S STEERING WHEEL LOCKS UP.

Steering
Filed Dec 3, 2018250 milesOK

POWER STEERING WENT OUT. WHILE GOING DOWN THE ROAD.

Steering
Filed Dec 3, 201890,000 milesTX

"POWER STEERING ASSIST FAULT" WARNING CAME ON AND I COULDN'T DRIVE. THEN I TURNED IT OFF AND ON AGAIN AND IT WORKED. I AM AFRAID TO DRIVE THIS CAR, IF I COULD SUDDENLY LOSE THE POWER STEERING, ESPECIALLY SINCE I AM 7 MONTHS PREGNANT.

Air BagsCrash1 injured
Filed Dec 3, 2018156,271 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AND ATTEMPTING TO COAST THE VEHICLE OVER TO THE RIGHT LANE, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, NECK, AND BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE OTHER DRIVER WAS UNINJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,271.

Service Brakes
Filed Dec 2, 2018122,000 milesTX

BRAKES ARE SPONGY AND GOES DOWN TO THE FLOOR. HAVE TO PUMP BRAKES HARD TO STOP CAR. HAD NEW BRAKES PUT ON AND IT DID NOT HELP THE PROBLEM. THE BRAKE PROBLEM HAVE ALL THE ISSUES DESCRIBED ON THE INTERNET POINTING TO AN ABS BRAKING PROBLEM. THIS THE FIFTH MAJOR PROBLEM I HAD WITH THIS CAR.

Steering
Filed Dec 1, 2018107,000 milesMO

I WAS DRIVING MY VEHICLE DOWN THE STREET WHEN MY POWER STEERING COLUM LOCKED UP AND AND ERROR POPPED UP STATING POWER STEERING ASSIST FAIL. I COULD HAVE CRASHED MY CAR AND SERIOUSLY HURT MYSELF AND SOMEONE ELSE. IF I WAS TURNING AND MY STEERING COLUM LOCKED UP I WOULD HAVE DEFINITELY CRASHED. THIS IS A HUGE PROBLEM WITHIN THIS MAKE A MODEL.

Steering
Filed Nov 30, 201885,000 milesMN

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Steering
Filed Nov 29, 201850,700 milesVA

WHILE DRIVING LOST POWER STEERING AND GOT POWER STEERING ASSIST FAULT CODE

Air Bags
Filed Nov 29, 201824,228 milesNM

TAKATA RECALL I HAVE RECEIVED SEVERAL NOTICES THAT THERE IS A RECALL, THE FORD DEALERSHIP KEEPS TELLING ME THEY DO NOT HAVE THE PARTS TO FIX IT.

Steering
Filed Nov 28, 2018135,000 milesDE

I TURNED MY CAR ON AND I WAS UNABLE TO MOVE THE STEERING WHEEL AT ALL, NOTIFICATION LIT UP STATING "POWER STEERING FAULT". I HAD THE POWER STEERING FLUID CHECKED AND IT WAS NOT THE ISSUE. AFTER DOING RESEARCH I FOUND THAT THIS IS YET AGAIN ANOTHER ISSUE WITH 2010 FORD FUSIONS AND HAS HAPPENED TO MANY PEOPLE. IF THIS HAPPENED ON THE ROAD I WOULD BE UNABLE TO CONTROL MY VEHICLE MOST LIKELY RESULTING IN CRASH. THIS NEEDS TO BE RECALLED ASAP

Steering
Filed Nov 28, 2018110,000 milesMI

THE POWER STEERING ON THE FORD FUSION 2010 WENT OUT AND WHILE PARKED AND THE STEERING WAS LOCKED. THE STEERING WHEEL STOPPED MOVING TOTALLY. THEN IT CAME BACK FOR A LITTLE AND WENT OUT AGAIN.

Air Bags
Filed Nov 28, 2018CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (FREMONT FORD, 885 HAGERTY DR, FREMONT, OH 43420, 800-354-2220) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service BrakesCrash1 injured
Filed Nov 27, 2018125,000 milesKY

MY POWER STEERING AND MY BRAKE ASSIST ON MY CAR WENT OUT AS I WAS DRIVING AND LOCKED UP MY STEERING SYSTEM WHICH CAUSED ME TO HAVE AN ACCIDENT... IT IS SAID THAT IT'S A RECALL ON THIS ISSUE BY ANOTHER PERSON WHO HAS THE SAME YEAR AND MODEL.... I DIDNT KNOW WHO TO CONTACT SO I TRIED THIS WAY...

Steering
Filed Nov 27, 20181 milesPA

HAD TIRES ROTATED AND ONE DAY LATER GOT A FLAT TIRE AND STEERING BECAME VERY HARD WHILE DRIVING THE CAR. "SERVICE STEERING NOW" ILLUMINATED ON DASH. THEN HAD THE TIRE REPLACED AND STILL HAD THE STEERING PROBLEMWITH STEERING. SERVICE STEERING NOW IS STILL SHOWING UP.

Steering
Filed Nov 27, 201860,000 milesKY

I WAS DRIVING HOME AT NIGHT AND ATTEMPTED TO MAKE A RIGHT TURN AT APPROXIMATELY 30 MPH AFTER SLOWING FROM 45 MPH. AS I ATTEMPTED TO TURN THE SERVICE POWER STEERING LIGHT CAME ON MY DASHBOARD AND I FOUND MYSELF TRYING TO PILOT THE CAR WITH WITHOUT ASSISTANCE. THIS TURNED OUT TO BE DIFFICULT TO SAY THE LEAST AND WAS ONLY MADE MORE DIFFICULT BECAUSE I HAD LITTLE TIME TO REGISTER WHAT WAS HAPPENING. THE ROADS WERE ICY AND THERE WAS A CAR DIRECTLY BEHIND ME SO STOPPING WOULD LIKELY HAVE RESULTED IT AN ACCIDENT; I FORCED THE WHEEL BUT EVEN THEN I ENDED UP IN THE ONCOMING LANE AND HAD TO STRUGGLE TO GET BACK INTO THE RIGHT LANE. THANKFULLY THERE WAS NO ONE IN THE ONCOMING LANE OR AN ACCIDENT LIKELY WOULD HAVE OCCURRED AND THANKFULLY THAT TURN WAS INTO MY NEIGHBORHOOD SO I HAD NO FURTHER TURNS TO MAKE. THE NEXT MORNING THE POWER STEERING WAS STILL OUT AND THE CAR IS EFFECTIVELY USELESS TO ME IN THIS STATE. I DO NOT HAVE $1800 TO PURCHASE A REPLACEMENT PART, ESPECIALLY NOT WHEN THAT PART WILL LIKELY HAVE TO BE REPLACED IN THE NEAR FUTURE. I CAN'T SELL THE CAR TO ANYONE LIKE THIS AND I CAN'T AFFORD A NEW ONE SO I HONESTLY DON'T KNOW WHAT I'M GOING TO DO AT THIS POINT. IT'S DISSAPPOINTING THAT THIS SAME PART WAS RECALLED FOR SUBSEQUENT MODELS BUT NOT FOR THE 2010 MODEL; I HOPE THERE IS SOME JUSTIFICATION FOR NOT RECALLING THE PART AND LIVES AREN'T BEING PUT AT RISK AS A RESULT OF INCOMPETENCE, CORRUPTION, OR NEGLIGENCE BUT I AM A CYNICAL MAN. FIX THIS

Unknown or Other
Filed Nov 26, 201877,000 milesVA

THE DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE INSIDE. I CAN ONLY OPEN IT BY ROLLING THE WINDOW DOWN AND GRABBING THE HANDLE ON THE OUTSIDE. THIS IS A SAFETY ISSUE. I HAVE DISCUSSED WITH FORD AND THEY ARE NOT CONCERNED ABOUT IT/WILL NOT FIX IT FREE OF CHARGE. I SEE ONLINE WHERE A LOT OF PEOPLE HAVE HAD THIS ISSUE WITH THE FORD FUSION, PLUS OTHER FORD CARS. THIS NEEDS TO BE RECALLED BEFORE AN ACCIDENT OCCURS.

Power Train
Filed Nov 25, 201899,301 milesGA

THE POWER STEERING MODULE IS BROKEN ON MY VEHICLE. THIS HAS BEEN AN ISSUE NOW FOR A FEW YEARS. THERE IS AND HAS BEEN AN OPEN RECALL FOR THE SAME PROBLEM FOR 2011 AND NEWER VEHICLE. THIS IS A PROBLEM WITH MY YEAR MAKE AND MODEL OF MY VEHICLE AND APPARENTLY MANY OTHERS. THIS IS A DANGEROUS PROBLEM COULD CAUSE ACCIDENTS EVEN DEATH. IF THIS IS NOT FIXED ON 2010 VEHICLES AS WELL. I WILL BE TAKING MATTERS TO A LAWYER. THIS IS UNSAFE. I WAS DRIVING MY VEHICLE WHEN IT WENT OUT AND ALMOST CRASHED MY CAR

Air Bags
Filed Nov 24, 2018TX

TAKATA INFLATORS. I HAVE TRIED 4 TIMES OVER PAST 3 YEARS TO GET MY AIR BAGS REPLACED BUT EVERY TIME THE DEALERS SAY THAT THE AIR BAGS ARE NOT AVAILABLE AND TO CALL BACK IN SEVERAL WEEKS OR MONTHS.

Steering
Filed Nov 24, 2018165,000 milesWI

16 YEAR OLD DAUGHTER WAS BACKING OUR 2010 FORD FUSION SE FROM THE GARAGE DOWN THE DRIVEWAY WHEN THE STEERING WHEEL WAS SUDDENLY UNABLE TO BE TURNED AND THE MESSAGE "STEERING ASSIST FAULT" APPEARED ON THE DASH. SHE WAS ABLE TO STOP THE VEHICLE, TURNED THE VEHICLE OFF THEN RESTARTED THE VEHICLE AND THE FAULT CLEARED AND THE STEERING WAS AGAIN NORMAL. OBVIOUSLY, I AM CONCERNED ABOUT THIS FAULT OCCURRING AGAIN WHILE ONE OF MY DAUGHTERS ARE TRAVELLING AT SPEED. THIS APPEARS TO BE THE PROBLEM WITH THE EPAS SYSTEM THAT RESULTED IN RECALLS FOR 2011 AND NEWER FUSIONS, BUT THE 2010 MODEL WAS NOT INCLUDED IN THE RECALL. OBVIOUSLY, I WILL NEED TO GET THIS CHECKED OUT AT THE DEALER, BUT SUSPECT IT WILL RESULT IN THE DIAGNOSIS THAT THE POWER STEERING UNIT WILL REQUIRE REPLACEMENT.

Steering
Filed Nov 23, 2018106,741 milesTX

POWER STEERING FAILURE WHEN VEHICLE WAS IN OPERATION AND IN MOTION GOING 62 MPH ON 11/18/2018. CAR WAS VERY DIFFICULT TO STEER AND COULD HAVE RESULTED IN A CRASH WITH ANOTHER VEHICLE. THE POWER ASSIST FAILURE WARNING CAME ON AND MY VEHICLE IS STILL WITHOUT POWER STEERING.

Steering
Filed Nov 23, 2018IN

AFTER I STARTED DRIVING I GOT A MESSAGE ON MY DASH SAYING SERVICE POWER STEERING. I DROVE TO THE STORE MAYBE 5 MILES TO GET POWER STEERING FLUID. AFTER MAKING MY PURCHASE I GOT IN MY CAR TO LEAVE AND THE MESSAGE CHANGED TO SERVICE POWER STEERING NOW. I TRIED TO BACK OUT OF MY PARKING SPOT BUT FOUND MY POWER STEERING WAS OUT. I LOOKED ONLINE FOR A SOLUTION AND CAME ACROSS A RECALL FOR THE VERY ISSUE. I CONTACTED A FORD DEALER AND THEY SAID THERE WAS NO RECALL FOR THE ISSUE. THIS ISSUE HAPPENED QUICKLY AND I'M LUCKY I WASN'T DRIVING WHEN THE STEERING WENT OUT. HOW CAN THIS BE RESOLVED ? I HAVE ONLY HAD THIS CAR FOR A YEAR.

Steering
Filed Nov 23, 201849,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. AFTER THE VEHICLE WAS STARTED, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MESSAGE "STEERING ASSIST FAULT" DISPLAYED. THE VEHICLE WAS TAKEN TO GRAND PRAIRIE FORD (701 EAST PALACE PKWY, GRAND PRAIRIE, TX) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 49,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →