Page 27 of 103 · complaints 1,301–1,350 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Jan 8, 2019113,000 milesNC

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Air Bags
Filed Jan 7, 2019OH

TAKATA INFLATORS RECEIVED ORIGINAL RECALL MAY 2018-AM STILL TOLD PARTS NOT AVAILABLE. ALMOST A YEAR - HOW CAN THIS BE????

Steering
Filed Jan 7, 201999,670 milesIL

HAD MULTIPLE OCCASIONS OF POWER STEERING ASSIST FAILURES WHILE DRIVING WITH NEAR ACCIDENTS EACH TIME (THANKFULLY DID NOT OCCUR). POWER STEERING WAS RESTORED AFTER SHUTTING OFF AND BACK ON. TOOK INTO FORD DEALERSHIP AND THEY STATED THAT THE ELECTRONIC STEERING RACK HAS AN INTERNAL FAILURE REQUIRING REPLACEMENT. 1966$ TO FIX. DISAPPOINTED IN FORD AND NHTSA FOR KNOWING THAT THE 2010 FORD FUSIONS LIKELY HAVE SIMILAR ISSUES TO THE RECALLED 2011-2013 ONES YET CHOOSE TO NOTHING ABOUT IT. HAPPY TO PROVIDE DOCUMENTATION IF REQUESTED.

Steering
Filed Jan 5, 2019109,000 milesNV

MY 2010 FORD FUSION SE POWER STEERING ASSIST FAULT NOTIFICATION HAS BEEN COMING ON FOR ABOUT 3 YEARS OFF AND ON. EVERY MECHANIC I SPEAK TO IS TELLING ME TO RESET IT AND I SHOULD BE OK. SO I'VE DONE THAT SEVERAL TIMES AND THAT DOESN'T SEEM TO HELP BECAUSE IT NEVER WORKED. ONCE DAY I WAS ON MY WAY TO WORK IN JULY OF 2018 AND I LOST POWER STEERING WHILE DRIVING ON THE HIGHWAY AND I COULD'VE BEEN IN A TERRIBLE ACCIDENT BUT LUCKILY I WAS ABLE TO MANUALLY STEER THE WHEEL TO GET ME TO MY JOB. MY HUSBAND HAD TO COME TO MY JOB TO PICK THE CAR UP AND TAKE IT HOME. THE CAR IS NON OPERABLE BECAUSE OF THIS. WE BOUGHT THIS CAR FEBRUARY 15TH, 2015 AND ALL AROUND IT WAS A GREAT CAR BUT WE ARE SLOWLY FINDING OUT THAT THIS CAR WAS NOT PROPERLY BUILT CORRECTLY AND THIS IS VERY CONCERNING BECAUSE THIS IS A FAMILY VEHICLE THAT WAS ONCE NOTED AS A SAFE PASSENGER VEHICLE AND IT'S RXACTLY THE OPPOSITE. I'M SO FRUSTRATED BECAUSE EVERY AUTO SHOP IS TELLING MY HUSBAND AND I THAT IT'LL COST APPROXIMATELY $1900+ TO FIX!! THIS IS ABSOLUTELY INSANE BECAUSE THERE'S NO WAY THAT THIS EPS- ELECTRONIC POWER STEERING RACK AND PINION SHOULD BE OUT ON THIS CAR!! I'VE HAD CARS FROM BEGINNING TO END AND THAT WAS NEVER AN ISSUE. HOWEVER I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS DEFECT AND THIS NEEDS TO BE FIXED!! ALL FORD FUSIONS FROM 2010+ NEEDS TO BE FIXED BECAUSE THIS IS DANGEROUS AND NOT SAFE!

Wheels › Lugs/Nuts/Bolts/Studs
Filed Jan 4, 2019108,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE LUG NUTS ON THE WHEELS WERE LOOSE AND WOULD NOT TIGHTEN. THE VEHICLE DISPLAYED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V570000 (WHEELS). THE VEHICLE WAS TAKEN TO PRICE FORD OF TURLOCK (5200 N GOLDEN STATE BLVD, TURLOCK, CA 95382, (209) 669-5200), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT SERVICE THE VEHICLE. THE FAILURE MILEAGE WAS 108,000.

Steering
Filed Jan 4, 201998,284 milesTX

POWER STEERING ASSIST FAILED WHILE VEHICLE WAS PARKED AND THE ENGINE WAS OFF. THE CAR WAS DERIVABLE AND TAKEN TO THE DEALER THE NEXT DAY. DEALER REPORTED THAT "PULLED CODES FROM PCM. FOUND CODE P07AE: 09-C8". DEALER QUOTED $2,100 TO REPLACE STEERING GEAR. I REQUESTED THAT THEY "RESET CODES" WHICH WAS DONE. POWER STEERING ASSIST BEGAN WORKING. I BELIEVE THAT YOU ARE INVESTIGATING THIS ISSUE AND THAT FORD DID RECALL SOME VIN'S BUT NOT OTHERS.

Steering
Filed Jan 3, 2019128,000 milesIN

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 42 MPH, THE STEERING SEIZED AND THE POWER STEERING AND ADVANCETRACK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RAY SKILLMAN FORD (1250 US-31, GREENWOOD, IN 46143, 317-884-7164), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16769738. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.

Steering
Filed Jan 2, 2019177,860 milesIL

MY 18 YEAR OLD DAUGHTERS 2010 FORD FUSION WENT IN TO A STEERING FAILURE MODE WHILE IN MOTION ON A HIGHWAY ON HER WAY HOME FROM SCHOOL. THE VEHICLES STEERING WAS INOPERABLE FOR SEVERAL MILES AND SHE WAS ABLE TO FORCE THE WHEEL WITH NO POWER TO MAKE 3 TURNS TO GET TO OUR HOME IN THE COUNTRY. THE MESSAGE AND FAULT CLEARED WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED THE NEXT MORNING. IT HAS HAPPENED 5-6 MORE TIMES OVER THE PAST MONTH. I HAVE TAKEN HER OUT OF THE VEHICLE IN FEAR SHE WILL BE INVOLVED IN A SERIOUS ACCIDENT.

Steering
Filed Jan 1, 201998,000 milesFL

POWER STEERING ASSIST FAULT. IT LOCKED UP AND NOW STATES ADVANCE TRACSYSTEM ERROR COMES UP NOW AS WELL

Engine
Filed Dec 31, 2018102,000 milesME

2010 FUSION HYBRID LOST POWER THEN SHUT DOWN. A WARNING ON THE INSTRUMENT PANEL SAID TO PULL OVER SAFELY AND STOP. I HAVE DONE RESEARCH AND FOUND OTHER DRIVERS OF THE SAME MAKE AND MODEL ARE HAVING THE SAME PROBLEM. IF THIS WERE TO HAPPEN IN HEAVY TRAFFIC IT COULD CAUSE AN ACCIDENT. APPARENTLY FORD MOTOR IS AWARE OF THE PROBLEM BUT HAS DONE NOTHING TO REMEDY THE SITUATION. MY UNDERSTANDING IS THE PROBLEM MAY BE WITH THE THROTTLE BODY ACCORDING TO SOME OF THE COMPLAINTS I HAVE READ. MY VEHICLE IS OUT OF WARRANTY BUT OTHERS HAVE HAD THE PROBLEM WITH VEHICLES UNDER WARRANTY. THIS PROBLEM OCCURRED AT 45 MPH, THANKFULLY JUST BEFORE TURNING ONTO I95 INTERSTATE ENTRANCE.

Steering
Filed Dec 30, 201880,000 milesNH

I WENT TO DRIVE MY CAR AND LOST ALL STEERING CAPABILITIES...THE POWER STEERING WAS LOST. I STILL HAD TO GET MY CAR HOME WHICH WAS STILL A SAFETY ISSUE WITHOUT THE POWER STEERING I WAS CLOSE TO HOME AND I WAS IN A PANIC WITHOUT THE STEERING CAPABILITIES. THE CAR WAS IN MOTION TO GET IT HOME. THIS WAS A VERY SCARY SITUATION. IF I HAD BEEN ON A MAJOR ROAD THIS WOULD OF BEEN A SERIOUS SITUATION WHICH WOULD OF LEAD TO AN ACCIDENT NOT BEING ABLE TO STEER THE VEHICLE. THERE NEEDS TO BE A RECALL FOR THESE POWER STEERING MECHANISMS.. I AM SURPRISED THERE HASN'T BEEN BECAUSE I AM AWARE THERE ARE THOUSANDS OUT THERE WITH THE SAME PROBLEM. WE HAVE NOT MOVED THE CAR FROM THE GARAGE YET TO GET IT TO A DEALER STILL UNSAFE TO DRIVE. FORD NEEDS TO RECALL ALL VEHICLES WITH THIS PROBLEM

Service Brakes
Filed Dec 30, 2018148,397 milesKY

I WAS DRIVING TO WORK AND IT FELT LIKE I HIT AN ICE PATCH IN THE ROAD AND ALMOST REAR ENDED ANOTHER VEHICLE. EVER SINCE THEN MY BRAKES HAVE BEEN SOFT, I HAVE DONE JUST ABOUT EVERYTHING BESIDES CHANGING MAJOR HARDWARE ON THE VEHICLE AND STILL NO CHANGE. I DO NOT FEEL SAFE AT ALL DRIVING THIS VEHICLE ANYMORE AND REALLY WANT A RESOLUTION TO THE ISSUE

Air Bags
Filed Dec 29, 2018NC

I HAVE CALLED SEVERAL TIMES ABOUT THE RENTAL TIL THE PART COMES IN, MY DASHBOARD IS CONSTANTLY SAYING CLEAR PASSENGERS AREA FOR AIRBAG, I HAVE CALLED THE FORD COMPANY BUT I AM GETTING A RUN AROUND, I HAVE NO OTHER VEHICLE TO DRIVE SO I STILL DRIVING THIS ONE BUT I AM SCARED, PLEASE EITHER GIVE ME A RENTAL OR FIX IT PLEASE

Steering
Filed Dec 28, 201890,000 milesCT

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Air Bags
Filed Dec 27, 2018NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD OF INDIAN TRAIL (88 DALE JARRETT BLVD, INDIAN TRAIL, NC 28079, (704) 912-0560) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Dec 27, 2018VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). BATTLEFIELD FORD (8820 CENTREVILLE RD, MANASSAS, VA 20110, 888-698-0893) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Dec 26, 2018119,000 milesDE

MY 2010 FORD FUSION'S BRAKE PEDAL SUDDENLY BEGAN GETTING SPONGY A FEW MONTHS AGO AND REMAINED LIKE THAT INDEFINITELY. THE PEDAL WOULD HAVE TO BE DEPRESSED ALL THE WAY TO THE FLOOR FOR BRAKING PRESSURE TO KICK IN. I WAS DRIVING IN MY NEIGHBORHOOD ONE ONE DAY GOING ABOUT 20MPH AND THE BRAKES BECAME COMPLETELY UNRESPONSIVE AFTER MULTIPLE DEPRESSES TO SLOW FOR A SPEED BUMP. I ENDED UP STOPPING THE CAR WITH THE HAND BRAKE. THIS WAS ON NOVEMBER 28TH 2018. THE BRAKES HAVEN'T WORKED SINCE, I TOOK IT TO THE MECHANIC AND THEY REPLACED MY BRAKE MASTER CYLINDER AND BLED THE SYSTEM. THAT DID NOTHING. AFTER FURTHER ANALYSIS THEY CONCLUDED IT'S THE ABS ASSEMBLY THAT HAS FAILED - TOLD ME THERE'S NOTHING THEY CAN DO ABOUT THAT AS THE ABS MODULE CAN ONLY BE PROGRAMMED AT A FORD DEALERSHIP. I WENT IN TO GET A QUOTE, THE NEEDED ABS COMPONENTS WILL RUN ME APPROXIMATELY $1800 NOT INCLUDING LABOR COSTS. OUTRAGEOUS. I'M A COLLEGE STUDENT AND TO TOP IT ALL OF I LOST MY PART-TIME JOB I HAD DUE TO NOT HAVING A CAR TO GO TO WORK. PLEASE IS THEIR SOMETHING THAT CAN BE DONE ABOUT THIS?

Steering
Filed Dec 24, 201817,100 milesCA

STEERING:ELECTRIC POWER ASSIST SYSTEM , FALIURE. THE VEHICLE PULLED HARD TO THE RIGHT ALMOST CAUSING ME TO CRASH. ON THE HIGHWAY .THE ELECTRONIC POWER SYSTEM GAVE OUT ON ME .NOT SAFE TO DRIVE.THERE IS A RECALL ON NEWER MODELS LIKE 2011 BUT NOT 2010

Steering
Filed Dec 22, 201865,000 milesFL

CAR'S STEERING FAILED AND ALMOST CAUSED AN ACCIDENT. MY DAUGHTER WAS DRIVING AND THE POWER STEERING STOPPED WHILE SHE WAS DRIVING DOWN A CITY AFTER LEAVING THE FORD DEALER FOR A AIRBAG REPAIR AT 30-40 MILES PER HOUR. TOOK IT RIGHT BACK TO FORD DEALER SAID IT WOULD BE APPROXIMATE $2000 TO REPAIR. WE HAVE HAD THE CAR SINCE 6,000 MILES AND NOW IT HAS 65,000 MILES.

Electrical System
Filed Dec 21, 201880,000 milesFL

I DON'T SEEM TO UNDERSTAND HOW THIS ISSUE HAS NOT BEEN AN OFFICIAL RECALL YET DIRECTED BY THE NHTSA. OUT OF 3806 (AS OF DEC 20 2018) THERE ARE 1024 STRICTLY RELATED TO STEERING. I AS WELL AS SO MANY OTHER FORD OWNERS HAVE FALLEN VICTIM TO THE FAILING OF THE ELECTRONIC POWER STEERING ASSIST. WENT OUT TO GO TO WORK LAST NIGHT AND POWER STEERING ASSIST FAULT" CONTINUES TO DISPLAY, RESTARTING VEHICLE DOES NOT SEEM TO FIX AS OTHERS HAVE STATED. AM GLAD THIS DID NOT OCCUR WHILE DRIVING AS HAS HAPPENED IN OTHER REPORTS. I AM SERIOUSLY QUESTIONING AS OTHERS HAVE IF IT IS GOING TO TAKE AN ACCIDENT THAT KILLS SOMEONE BEFORE THIS INVESTIGATION IS TAKEN SERIOUSLY. FROM WHAT I CAN SEE ITS SOMETHINGS THAT HAS BEEN WELL KNOWN SINCE THIS TIME LAST YEAR, YET PEOPLE CONTINUE TO HAVE IT FAIL, AND NOTHING IS DONE ON FORDS PART. THEY JUST KEEP COLLECTING MONEY FROM PEOPLE THAT HAVE NO OTHER OPTION THAN TO HAVE THEM FIX IT. ONCE THE DEALER OPENS I AM GOING TO BE HAVING TO GET THE CAR TOWED TO THE DEALER TO HAVE ISSUE RESOLVED, AND I'M SURE BE QUOTED THE $1,500-1,800 THAT OTHERS HAVE BEEN QUOTED, AS WELL AS BE TOLD "WE HAVEN'T HEARD ANYTHING ABOUT THIS" UNTIL I MENTION ALL THE REPORTS, MUCH LIKE MY DOOR HANDLE THAT BROKE, AND WASN'T UNTIL I TALKED TO A DIFFERENT CUSTOMER SUPPORT AGENT THAT IT ACTUALLY WAS WELL KNOWN. WHAT I'M SEEING IS ISSUES WHICH ARE VERY COMMON, AFFECTING HUNDREDS TO THOUSANDS OF OWNERS, BUT FORD CONTINUES TO SAYS ITS NOT THEIR PROBLEM, IT HASN'T BEEN RECALLED SO WE MUST PAY TO

Unknown or Other
Filed Dec 21, 201870,000 milesFL

DRIVERS SIDE FRONT DOOR LATCH FAILED WHEN I TRIED TO EXIT THE VEHICLE. TOOK IT TO THE DEALER AND WAS ORIGINALLY TOLD "WE HAVEN'T HEARD ANY COMPLAINTS ABOUT ANYTHING LIKE THAT FROM OTHER CUSTOMERS" UNTIL I CALLED BS AND STATED I HAVE SEEN COUNTLESS REPORTS ONLINE REGARDING THIS EXACT SAME ISSUE. THEN ALL OF A SUDDEN IT WAS . . .OH YEAH, I THINK I REMEMBER HEARING ABOUT THIS ISSUE, BUT GEE NO RECALL FOR IT SO YOUR GOING TO HAVE TO PAY OUT OF POCKET TO GET IT FIXED. EVEN THOUGH ITS SOMETHING THATS THE EXACT SAME PROBLEM THAT HAS BEEN RECALLED IN OTHER VEHICLES. WHY DOES IT SEEM ISSUES WITH FORD FUSION ARE CONTINUOUSLY LOOKED OVER, ISSUES WHICH SHOULD HAVE BEEN ADDRESSED AS A SAFETY ISSUE AND RECALLED.

Engine
Filed Dec 21, 2018135,676 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR PURGE VALVE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL VAPOR VENT VALVE FAILED AND THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V79300 (FUEL SYSTM, GASOLINE). THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,676.

Steering
Filed Dec 20, 2018153,200 milesMA

POWER STEERING FAILURE WHILE CAR IN MOTION. STEERING EXTREMELY DIFFICULT, LOCKS AT RANDOM AND STEERS CAR IN UNINTENDED DIRECTIONS OF TRAVEL. SERVICE POWER STEERING AND ADVANCETRAC FAULTS ON DASH.

Steering
Filed Dec 20, 201849,000 milesPA

THE POWER STEERING CUTS OUT WHEN THE CAR IS BEING DRIVEN!!! THIS HAS HAPPENED SEVERAL TIMES WHEN MAKING A TURN. THE LAST TIME IT HAPPENED WAS DECEMBER 2, 2018 ON MONROEVILLE BLVD IN MONROEVILLE PA. WHEN THIS HAPPENS THE MESSAGE "POWER STEERING ASSIST FAULT" IS DISPLAYED ON THE DASHBOARD. SINCE THEN EVERY TIME THE CAR IS STARTED THIS MESSAGE IS DISPLAYED, AND THERE IS NO POWER STEERING ANYMORE.THE NHTSA HAS MADE FORD RECALL THE 2011-2013 FORD FUSION YEAR MODELS FOR THIS PROBLEM, BUT HASN'T MADE THEM RECALL THE 2010 YEAR MODEL THAT HAS THE SAME PROBLEM. I AM AFRAID TO DRIVE THE CAR SINCE YOU NEVER KNOW WHEN THIS WILL HAPPEN, NOT TO MENTION THIS CAR IS ALSO ON THE RECALL LIST FOR THE PASSENGER AIRBAG POSSIBLY NOT DEPLOYING IN A CRASH. THE SAFETY OF MY FAMILY AND FRIENDS, ESPECIALLY WHO EVER IS IN THE PASSENGER FRONT SEAT IS THE MOST IMPORTANT THING TO ME!!! HOW CAN I DRIVE A CAR THAT IS UNSAFE? WHY HASN'T FORD RECALLED THIS MODEL YEAR LIKE THEY DID THE OTHER YEARS? I WAS TOLD BY THE FORD DEALER THERE IS NOTHING THEY CAN DO FOR ME, AND THE REPAIR WOULD COST BETWEEN $1800. AND $2200. FORD KNOWS THERE IS A PROBLEM AND WON'T DO ANYTHING ABOUT IT, THAT IS WHY I AM CONTACTING YOU. ANYTHING YOU CAN DO IS GREATLY APPRECIATED.

Electrical System
Filed Dec 19, 2018104,000 milesVA

MY CAR HAD "POWER STEERING ASSIST FAULT" COME UP ON THE DASHBOARD AFTER I STARTED IT IN A PARKING LOT AND THE LACK OF POWER STEERING MADE THE CAR UNABLE TO DRIVE SAFELY. THIS WARNING HAD COME ON SEVERAL TIMES OVER THE PAST FEW MONTHS, BUT THE OWNER'S MANUAL FOR THE FORD FUSION 2010 SAYS TO TURN OFF THE CAR FOR 10 SECONDS AND RESTART IF THIS HAPPENS (PGS 213-15). THIS HAD SOLVED THE PROBLEM THE PAST FEW TIMES. THE MESSAGE WILL NOT GO AWAY NOW EVEN AFTER RESTARTING THE CAR. I HAVE SEEN THAT THERE HAVE BEEN MANY PROBLEMS WITH FORD'S EPS SYSTEM, ESPECIALLY SINCE 2011-2013 MODELS HAVE BEEN RECALLED. I WAS FORTUNATE THAT IT HAPPENED IN A PARKING LOT, BUT WANTED TO REPORT THE INCIDENT.

Power Train
Filed Dec 19, 2018117,000 milesNC

WHILE DRIVING FUSION SERVICE DOWN HIGHWAY SUNDAY(12-16-18) SERVICE POWER STEERING NOW LIGHT CAME ON & COULDN'T TURN STEERING WHEEL WITHOUT COMPLICATIONS & HAD TO GET HOME TO PARK CAR BEFORE I HIT SOMETHING DUE TO STEERING WHEEL TOO HARD TO STEER, CAR SHAKING, AND COULDN'T HARDLY KEEP IN LANE. THE SERVICE ADVANCE LIGHT ALSO CAME ON & BOTH REMAIN ON & LITTLE TO NO CONTROL LEFT TO STEER THE CAR SO CAR REMAINS PARKED. FORD KNOWS THERE ARE ISSUES WITH THIS PART AND EXTREMELY COSTLY REPAIRS AND PART IS A NECESSITY TO SAFELY OPERATE THE CAR. THIS PART SHOULD BE RECALLED AND REPAIRED AT THE COST OF FORD MOTOR NOT THEIR CUSTOMERS WHO SEEK A SAFE CAR TO TRANSPORT THEMSELVES AND THEIR FAMILIES IN.

Steering
Filed Dec 18, 2018125,000 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SEIZED. THE CONTACT DROVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Steering
Filed Dec 18, 2018116,000 milesVA

POWER STEERING ASSIST FAULT

Steering
Filed Dec 18, 2018105,000 milesCA

A ERROR COMES UP ON DASH DISPLAY ' POWER STEERING ASSIST ERROR' THE BELL RINGS AND CAR LOCKS UP. YOU CANNOT STEER THE VEHICLE. I WAS LUCKY I WAS JUST PULLING OUT OF MY STREET AND ONLY GO 10 MPH. IF I WAS ON THE FREEWAY THIS COULD HAVE BEEN DISASTROUS. I LOOKED IT UP AND COME TO FIND OUT IT IS A DESIGN FLAW. 2012 AND 2011 HAVE BEEN RECALLED BUT NOT THE 2010S?? I JUST PAID OFF MY CAR AND NOW IT'S TOO DANGEROUS TO DRIVE PLEASE HELP. THIS ERROR HAS HAPPENED 3 TIMES

Steering
Filed Dec 18, 201882,205 milesTX

STEERING INTERMITTENTLY LOCKS UP WHILE DRIVING ON CITY STREETS. IT IS DRIVEN BY A YOUNG DRIVER, AND I AM UPSET TO FIND OUT SO MANY OTHER PEOPLE HAVE THIS COMPLAINT AND FORD HAS NOT EXTENDED THEIR RECALL TO THE 2010 MODEL. THIS IS A SERIOUS SAFETY ISSUE AND IT IS NOT A COINCIDENCE WHEN SO MANY OTHER 2010 FUSION OWNERS EXPERIENCE THE SAME ISSUE. RIDICULOUS.

Steering
Filed Dec 17, 2018160,000 milesKY

JUST LIKE OTHERS HAVE SAID THE POWER STEERING IN MY WIFE'S CAR WENT OUT. THANK GOODNESS SHE WAS PARKED WHEN IT WENT OUT DUE TO THE FACT WE ARE DRIVING OUR 16 MONTH OLD AROUND IN IT. ALSO JUST LIKE THE OTHERS WE HAVE BEEN TOLD IT WOULD BE AROUND 1,500.00 TO 1,800.00 DOLLARS TO REPAIR.

Air Bags
Filed Dec 17, 2018CA

AIRBAGS IN MY CAR ARE DEFECTIVE, HAVE CALL THE DEALERSHIP AT LEAST 4 TIMES ABOUT GETTING THEM REPLACED UNDER NHTSA RECALL# 16V384.

Power Train
Filed Dec 17, 2018125,000 milesTX

MY ELECTRONIC POWER STEERING WENT OUT ON THE FREEWAY. IT'S A KNOWN PROBLEM WITH THE ELECTRONIC POWER ASSISTED STEERING.

Air Bags
Filed Dec 17, 2018FL

MY CAR HAS A AIRBAG RECALL NOTICE, I HAVE BEEN WAITING FOR A REPAIR ON MY CAR FOR MONTHS, I HAVE THE RENTAL CAR BUT I RECEIVED A CALL TODAY FROM THE LOCAL DEALERSHIP THAT I HAVE TO RETURN THE RENTAL TOMORROW BUT THEY CANNOT GIVE ME A ETA ON THE REPAIR FOR MY CAR? ALL THEY TOLD ME IS THAT THEY WOULD NO LONGER PAY FOR THE RENTAL AFTER TODAY. I HAVE A FAMILY OF 5 SO I'M NOT SURE HOW I CAN PUT MY FAMILY IN MY CAR AND BE SAFE? MY RECALL NUMBER NHTSA 16V-384. I WAS HOPING SOMEONE CAN GIVE ME DIRECTION ON THIS. I CALLED FORD MOTOR COMPANY AND WAS TOLD THAT I WOULD HAVE TO ASK FOR A EXTENSION FROM THE SAME DEALERSHIP THAT TOLD ME I HAVE TO RETURN THE RENTAL CAR IN LESS THAN 24 HOURS. THEY TOLD ME THEY DO NOT GET INVOLVED IN PRIVATELY OWNED DEALERSHIPS. WASN'T FORD MOTOR COMPANY THE ONE THAT HAD THE RECALL????

Steering
Filed Dec 16, 2018142,000 milesOH

AFTER 3 YEARS OF THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC WARNING MESSAGES THE CAR FINALLY HELD THE CODE LONG ENOUGH FOR FORD TO DIAGNOSE THE CODE. THERE ARE 4 CONTROL ARMS AND THE POWER STEERING RACK THAT ARE BAD IN THE CAR NOW AND FORD WANTS $2875 TO MAKE THE REPAIR WHICH I CANNOT AFFORD AND NOW HAVE A USELESS CAR.

Steering
Filed Dec 14, 2018105,100 milesNY

POWER STEERING FAILED AND WAS REPORTED EARLIER THIS YEAR. COMPLAINT NO. 11090283. SUBSEQUENT TO INITIATING THE COMPLAINT I DID HAVE THE POWER STEERING RACK REPLACED A THE FORD DEALERSHIP WHERE THE CAR WAS PURCHASED. TOTAL COST FOR REPLACEMENT WAS $1618.37. I CALLED FORD CORPORATE AND EXPLAINED THE SITUATION. I WAS ADVISED TO KEEP MY INVOICE AND WOULD BE REIMBURSED IF THERE IS A RECALL. WITH SO MANY COMPLAINTS OF THIS NATURE (STEERING FAILURE) WHEN WILL THE NHSTA DIRECT FORD TO INITIATE A RECALL?

Steering
Filed Dec 14, 2018163,000 milesCA

THE STEERING FREEZES WHEN WE ARE DRIVING AND WE CANNOT TURN THE CAR. IT IS VERY SCARY SO ARE NOT DRIVING THE CAR NOW. THE LOCAL FORD DEALERSHIP SAID IT WOULD BE $2000 REPAIR.

Fuel/Propulsion System
Filed Dec 14, 2018150,000 milesAL

FILLED CAR WITH GAS A COUPLE OF WEEKS AFTER REPLACING CANISTER PURGE VALVE BEGAN TO SMELL FUEL. I TOOK THE CAR INTO THE DEALER ON 14 DECEMBER 2018 FOR THE AIR BAG RECALL AND ASKED TO HAVE THE FUEL SMELL CHECKED. THE TECHNICIAN TOLD THE TANK WAS CRACKED AND NEEDS REPLACING. HE SHOWED ME WITH THE CAR ON THE RACK THAT FUEL WAS LEAKING FROM THE TOP OF THE TANK.

Steering
Filed Dec 13, 201849,000 milesFL

I LOST MY POWER STEERING WITH NO NOTICE AND WAS UNABLE TO CONTROL THE VEHICLE.. GOOD THING THIS HAPPENED AS I WAS PULLING INTO WORK NOT WHILE I WAS ON THE HIGHWAY. THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND I LOST ALL CONTROL OF THE CAR. MY VEHICLE ONLY HAS 49K MILES. I SEE THIS IS A KNOWN ISSUE BUT FORD HAS NOT RECALLED THE 2010? FORD NEEDS TO TAKE ACCOUNTABILITY!

Wheels
Filed Dec 13, 2018111,600 milesWA

RECALL 11S23 DOES NOT FIX LUG STUD FRACTURE CAUSING WHEEL SEPARATION,RECALL WAS DONE YET AFTER DONE 4 OF 5 LUG STUDS BROKE OFF WHILE DRIVING RIGHT HAND FRONT AND 2 ON LEFT FRONT WHEEL . DRIVING STRAIGHT ON FREEWAY. COULD CAUSE LOSS OF LIFE

Air Bags
Filed Dec 13, 2018TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (TED RUSSELL FORD, 9925 PARKSIDE DRIVE, KNOXVILLE, TN 37922) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 13, 2018156,000 milesMI

IT HAS BEEN 11 MONTHS SINCE THE RECALL (MANUFACTURER RECALL NUMBER 18S01, NHTSA RECALL NUMBER 18V046) WAS MADE AND THERE IS STILL NOT A FIX/RESOLUTION.

Steering
Filed Dec 13, 2018182,000 milesNY

POWER STEERING FAILED. MY CAR NOW HAS AROUND 182,000 MILES. 3 WEEKS AGO I STARED HAVING ISSUES WITH THE POWER STEERING LOCKING UP WHEN STARING MY CAR ON NOV 28TH. I TURNED THE KEY OFF AND I STARTED THE CAR WITH ALL WORKING OK. BUT SOMETHING SEEMS WILL GO WRONG SOON AND NEED REPAIRS A FORD DEALER RAN A TEST. TEST RESULTS FROM MY FORD DEALER SHOWED I NEED A NEW POWER STEERING SYSTEM COSTING ME AROUND $1,800. I UNDERSTAND FORD RECALLED 2011 FUSIONS INCLUDING THOSE BUILT IN SEPT OF 2010. BUT NOT ANY 2010 FUSIONS BUILT EARLIER THAT SAME YEAR.

Steering
Filed Dec 12, 2018115,648 milesPA

I WAS DRIVING HOME FROM THE DOLLAR STORE ABOUT THREE MILES AWAY FROM MY HOME AND AS I WAS DRIVING DOWN THE HILL HEADED TOWARDS MY HOUSE A LIGHT CAME ON IN THE DASH BOARD. THE NEXT THING THAT HAPPEN WAS A WARNING CAME ACROSS THAT READ " SERVICE POWER STEERING NOW". LUCKILY I WAS NOT VERY FAR FROM AND WAS ABLE TO MAKE IT INTO MY DRIVEWAY. I HAVEN'T DROVE THE CAR SINCE THE INCIDENT THINKING MAYBE IT WOULD RESET, BUT IT HASN'T AND THE STEERING WHEEL WILL NOT EVEN TURN NOW.

Service Brakes
Filed Dec 12, 201820 milesMA

BRAKE PEDAL WAS PRESSED ALL THE WAY TO THE FLOOR BOARD OF THE CAR AND THE CAR DID NOT REACT WELL TO STOPPING AS MY DAUGHTER APPROACHED A STOP LIGHT. SCARY NONTHELESS. NORMAL BRAKING WORKED AFTER THAT ONE INCIDENT. ANYWAY WE BROUHT TO PRIVATE MECHANIC TO CHECK THINGS OUT AND HE DID NOT FIND ANYTHING WRONG WITH BRAKE LINE OR PADS. STILL SCARY TO THINK THIS MIGHT HAPPEN AGAIN.

Service Brakes
Filed Dec 12, 2018105,000 milesAZ

I HAVE A 2010 FORD FUSION SE WHERE THE ENTIRE BRAKING SYSTEM LITERALLY FAILED WHILE RUNNING MY ERRANDS. THE BRAKE PEDAL WENT ALL THE WAY TO FLOOR WHEREBY I HAD TO USE THE EMERGENCY BRAKE TO STOP. FORTUNATELY I DID NOT HIT ANYONE OR ANYTHING. THE LOCAL FORD DEALERSHIP EVENTUALLY DIAGNOSED THE "HYDRAULIC CONTROL UNIT" HAD COMPLETELY FAILED. READING ONLINE, IT IS MY UNDERSTANDING THAT THIS HAS BECOME A NATIONAL PROBLEM REGARDING THESE PARTICULAR FORD VEHICLES AND QUITE A FEW PEOPLE UNFORTUNATELY HAVE HAD ACCIDENTS SINCE THEY COULD NOT STOP PROPERLY IN TIME. IT APPEARS THIS HAS / COULD BECOME A VERY DANGEROUS SITUATION FOR OTHERS ON THE ROAD. CARS SHOULD BE ABLE TO STOP PROPERLY AND A CAR WHOSE ENTIRE BRAKING SYSTEM FAILS WITHOUT NOTICE COULD SERIOUSLY HURT / PERHAPS KILL SOMEONE. WE WOULD GREATLY APPRECIATE IT IF A NATIONAL RECALL WAS ORDERED BY THE NHTSA. THANK YOU FOR YOUR TIME AND ASSISTANCE.

Air Bags
Filed Dec 12, 2018AZ

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BRADLEY FORD LINCOLN, 1690 INDUSTRIAL BLVD, LAKE HAVASU CITY, AZ 86403, (928)-855-1191) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT AIR BAG WAS REPAIRED. *JB

Steering
Filed Dec 12, 2018126,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 5 MPH, THE SERVICE ELECTRICAL POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AND THEN THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.

Steering
Filed Dec 11, 2018124,000 milesFL

MY CAR COMPUTER IS GIVING ME WARNING POWER STEERING FAULT WHICH IS BEEN RECALLED FOR 2011 TO 2015 MODELS. THESE REFUSE TO FIX MY MODEL BECAUSE IT IS A 2010 THIS IS A FACTORY DEFECT AS WELL

Air Bags
Filed Dec 11, 2018WI

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COURTESY FORD (837 PHILLIPS BLVD, SAUK CITY, WI 53583, 608-643-8553) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →