Page 7 of 19 · complaints 301–350 of 939

2002 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 5, 200845,900 milesLA

APPROXIMATELY 3 WEEKS AGO, WHILE DRIVING ON THE INTERSTATE (~65 MILES PER HOUR), A COOLING SYSTEM LIGHT CAME ON (2002 FORD FOCUS, MANUAL TRANSMISSION, 46,000 MILES), AND INSTANTANEOUSLY, THE CAR STALLED. IT ALMOST THREW ME INTO THE WINDSHIELD. THE CAR RECOVERED AND DID NOT DIE, AND I WAS ABLE TO GET TO WHERE I WAS GOING. IT HAPPENED AGAIN A FEW DAYS LATER WHILE MAKING A RIGHT HAND TURN (~20 MILES PER HOUR). I BROUGHT IT TO PEP BOYS, WHO COULD FIND NOTHING WRONG. IT STALLED AND DIED TWO BLOCKS AWAY FROM PEP BOYS, SO I BROUGHT IT TO THE FORD DEALERSHIP. I ASKED THEM TO CHECK ON ANY RECALLS BECAUSE I HAVE NOTICED THAT MANY FOCUSES HAVE THIS PROBLEM. THEY CALLED ME TO TELL ME THAT IT WAS DEFINITELY THE THERMOSTAT , THERMOSTAT HOUSING ASSEMBLY AND O RING, AND I NEEDED AN OIL CHANGE (WHICH WAS DONE AT PEP BOYS ONE WEEK EARLIER). THEY WANTED $1100.00 TO FIX IT, SO I TOOK MY CAR HOME. TODAY, I DROVE IT TO A MECHANIC, AND IT KILLED TWICE, AND STALLED THREE TIMES (DRIVING NO MORE THAN 30 MPH). THE HAZARD LIGHT CAME ON BY ITSELF WHILE I WAS DRIVING. THE MECHANIC JUST CALLED TO TELL ME THAT THE FUEL PUMP IS BAD, AND THAT IS WHAT WAS CAUSING THE STALLING. IT IS A SHAME THAT I COULD HAVE BEEN KILLED IN THIS CAR, AND NO RECALLS HAVE BEEN DONE ON THE 2002 FORD FOCUS FOR FAULTY FUEL PUMPS. *TR

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 28, 200875,000 milesLA

ENGINE STALLS THEN TURNS OFF. I GIVE IT GAS AND IT SEEMS TO GET WORSE. IDLES DOWN TO ZERO AND TURNS OFF. I HAVE TO WAIT A COUPLE OF MINUTES, THEN IT WILL RUN. IT USUALLY WILL KEEP HAPPENING EVERY FEW MILES UNTIL I STOP FOR SEVERAL HOURS. I CAN NO LONGER DRIVE ON THE INTERSTATE/EXPRESSWAY, TOO DANGEROUS WHEN IT STALLS AT 75MPH. *TR

Electrical System › Ignition › Switch
Filed Feb 25, 2008WA

WHEN I PUT MY KEY IN THE IGNITION, IT DOESN'T TURN. I GOT STUCK WHILE SHOPPING AND HAD TO HAVE A LOCKSMITH COME OUT. HE INFORMED ME THAT MY KEY WAS FINE, BUT THE IGNITION SWITCH WAS THE PROBLEM AND THAT HE HAS RESPONDED TO MANY OF THE SAME CALLS FOR THE SAME PROBLEM ON THE 2002 FORD FOCUS. HE SUGGESTED THERE MIGHT BE A RECALL DUE TO THE HIGH VOLUME OF RESPONSES. SO I CALLED A FORD DEALERSHIP AND THEY THEN INFORMED ME THAT THEY HAD BEEN RECEIVING A LOT OF THE SAME CALLS, BUT THERE WAS NO RECALL IN EFFECT. THE MAN I SPOKE TO GAVE ME THE FORD 800 NUMBER TO CALL AND ISSUE A COMPLAINT, WHICH I DID. NOW I HAVE TO UNFORTUNATELY GO SPEND $300 PLUS DOLLARS ON REPAIRING MY IGNITION SWITCH EVEN THOUGH FORD IS AWARE OF THE FAULTY PART. PLEASE RECALL 2002 FORD FOCUS IGNITION SWITCHES! *TR

Electrical System › Ignition
Filed Feb 24, 2008CA

I NEVER EXPERIENCED A PROBLEM WITH MY IGNITION CYLINDER, NO SEMI LOCKING, NO GLITCHES NOTHING, THEN ALL OF THE SUDDEN I GO TO START MY CAR TO LEAVE THE GROCERY STORE AND THE KEY WON'T TURN. SO I HAD TO WAIT 3 HOURS WITH MY 87 YEAR OLD GRANDFATHER IN A FREEZING CAR WITH NO HEATER (CAUSE THE KEY WONT BUDGE) OF A GROCERY STORE PARKING LOT FOR A LOCKSMITH TO COME AND FIX AND THEN TO PAY HIM $400. MY COMPLAINT IS NOT THE WAIT, BUT THAT THIS FROM WHAT I READ IS A PROBLEM OCCURRING IN THESE FORD FOCUS FAULTY IGNITION. IF THIS WHERE SOMETHING THAT ONLY HAPPENED TO ME, THEN THAT WOULD HAVE BEEN MY PROBLEM, BUT ITS NOT. SO NOW WE ARE OUT $400 BECAUSE OF CHEAP MERCHANDISE THAT SHOULD HAVE BEEN RECALLED AND REPLACED FOR FREE BECAUSE TOO MANY PEOPLE BEFORE ME HAVE EXPERIENCED THIS SAME PROBLEM. PLEASE INVESTIGATE THIS PROBLEM FURTHER AND LET GET A RECALL GOING SO NO ONE ELSE HAS TO BEAR THIS BURDEN. THANK YOU FOR YOUR TIME AND CONCERN OF THIS MATTER. SINCERELY MADELEINE MELLOTT *TR

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Feb 19, 200886,302 milesDE

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE GEAR WOULD NOT SHIFT OUT OF PARK. THE FAILURE OCCURRED TWICE IN THREE WEEKS. HE ALLOWED THE VEHICLE TO RUN FOR OVER AN HOUR; HOWEVER, THE GEAR WOULD STILL NOT SHIFT OUT OF PARK. THE VEHICLE CAN ONLY BE DRIVEN IF AN EMERGENCY BUTTON IS ENGAGED, WHICH ALSO DOES NOT ALLOW THE GEAR TO SHIFT OUT OF PARK. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS ELECTRICAL AND A WIRE THAT CONNECTS TO THE BRAKES NEEDED TO BE REPAIRED. THE VEHICLE WAS PURCHASED IN MAY OF 2007 WITH A 1,000 MILE OR 30 DAY WARRANTY. THE FUEL SYSTEM WAS UNKNOWN AND THE VIN WAS INVALID. THE CURRENT MILEAGE WAS 86,332 AND FAILURE MILEAGE WAS 86,302.

Air Bags › FrontalCrash1 injured
Filed Feb 14, 2008VA

I WAS IN A CAR ACCIDENT, MONDAY FEB 11TH AT 7:15 AM. MY SEATBELT WAS BROKEN DURING THE IMPACT AND MY AIR BAGS DID NOT DEPLOY. MY CAR IS CONSIDERED A "TOTAL LOSS", THEREFORE I CAN NOT FIX THE DAMAGES TO IT. IF MY SEATBELT BROKE DUE TO THE IMPACT, THEN WHY DIDN'T MY AIR BAGS DEPLOY? *TR

Visibility › Power Window Devices and Controls
Filed Feb 12, 2008FL

IN 2006, I HAD PURCHASED A USED 2002 FORD FOCUS SE. A COUPLE OF MONTHS AFTER MY PURCHASE, MY RIGHT REAR POWER WINDOW WOULD NOT GO UP USING THE POWER BUTTON. ABOUT 3 WEEKS LATER, THE LEFT REAR POWER WINDOW ALSO STOPPED WORKING AND STAYED DOWN. THE WINDOWS HAD TO BE PROPPED UP WITH TAPE AND DOOR STOPPER WEDGED IN ORDER FOR THE WINDOWS TO STAY UP. WHEN FINALLY TAKEN TO A MECHANIC, THE MECHANIC SAID BOTH POWER WINDOW MOTORS HAD TO BE REPLACED AT THE COST OF $400 EACH. *TR

Service Brakes, Hydraulic
Filed Jan 11, 2008103,800 milesKY

TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 10-15 MPH, THE VEHICLE WOULD NOT STOP WHEN SHE APPLIED THE BRAKES. IN ADDITION, THE CONTACT HAD TO PUT THE GEAR SHIFT INDICATOR INTO THE PARK POSITION TO STOP THE VEHICLE. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE 103,800 AND CURRENT MILEAGE WAS 103,900. UPDATED 02-14-08 *BF THE CONSUMER STATED TO A FORD DEALER THE PREVIOUS OWNER INSTALLED DECORATIVE OVERLAYS TO GAS AND BRAKE PEDALS. UPDATED 02/14/08 *TR

Steering › Column Locking › Anti-theft Device
Filed Jan 4, 2008AK

I COULD NOT BUT THE KEY IN THE IGNITION AND THE STEERING COLUMN IS LOCKED UP. IT SEEMS LIKE IT IS STUCK IN THE START POSITION. SO NOW I HAVE TO GET THE CAR TOWED. *CN

Power Train
Filed Dec 28, 2007VA

'02 FORD FOCUS ZX5 HAS SHOWN CONTINUOUS PROBLEMS WITH IGNITION. FIRST, THE KEY WOULD GET STUCK AND THE TRANSMISSION WOULD NOT SHIFT OUT OF 'P'. THEN, THE KEY WOULD INTERMITTENTLY GET STUCK IN THE IGNITION. THIS OCCURRED WITH INCREASING FREQUENCY, AND IT IS NOW STUCK PERMANENTLY. I HAVE NOT YET TAKEN IT TO GET FIXED, BUT BASED ON PHONE INQUIRIES TO REPAIR SHOPS IT WILL COST ME ANYWHERE FROM $200-500 TO GET IT FIXED. *TR

Electrical System › Ignition
Filed Dec 24, 200765,000 milesNJ

IGNITION LOCK DEFECTIVE. *TR

Electrical System › Ignition › Switch
Filed Dec 15, 200766,000 milesNY

WHEN I ATTEMPT TO START MY CAR THE KEY WILL NOT TURN, WHEN SPEAKING WITH A DEALER ON THE PROBLEM THEY EXPLAINED TO ME THAT THIS IS A PROBLEM VERY VERY COMMON WITH THE FORD FOCUS AND AGREED THAT THIS SHOULD BE RECALLED DUE TO THE NUMBER OF CARS THAT NEED THE KEY CYLINDER REPLACED, SOMETIMES MULTIPLE TIMES, DUE TO THIS ISSUE. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Dec 11, 200745,000 milesIL

MY WIFE WAS DRIVING THE CAR, AND HAD JUST TURNED FROM THE PARKING LOT TO THE ROAD WHEN THE CAR STALLED AND WOULD NOT START AGAIN. SHE WAS ABLE TO COAST TO THE SIDE OF THE ROAD WHERE THE CAR WAS TOWED TO THE FORD DEALERSHIP. FORD HAS TOLD US THAT THE FUEL PUMP FAILED AND NEEDS TO BE REPLACED. THE CAR IS 5 YEARS OLD AND HAS LESS THAN 50,000 MILES ON IT. *TR

Electrical System › Ignition
Filed Dec 7, 200775,378 milesOH

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT WAS UNABLE TO START THE VEHICLE WHEN HE INSERTED THE KEY INTO THE IGNITION. THE STEERING WHEEL LOCKED. THE MECHANIC STATED THAT THE INTERNAL COMPONENTS OF THE IGNITION LOCK CYLINDER FAILED. THE STEERING COLUMN AND LOCK CYLINDER ASSEMBLY WERE REPLACED AND THERE WERE NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 75,378. UPDATED 03/14/08. *LJ

Suspension
Filed Dec 5, 2007500 milesID

THE 2002 FORD FOCUS SE COMFORT WAGON HAS BEEN A CONTINUAL PROBLEM OF NOT STAYING IN ALIGNMENT (NAMED THE REAR WHEELS WORST THAT THE FRONT) FOR MORE THAN 5000 MILES BEFORE NEEDING ADDITION ADJUSTMENTS. TIRES HAVE LASTED LESS THAN 20,000 MILES (REGARDLESS OF MANUFACTURER) BEFORE TOTALLY WORN OUT AND NEEDING REPLACEMENT. *TR

Electrical System › Ignition
Filed Nov 20, 2007113,000 milesFL

MY KEY WONT TURN IN THE IGNITION MOST OF THEM TIME LEAVING ME STUCK AND IN A DANGEROUS POSITION. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Nov 20, 200770,000 milesNV

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE FRONT PASSENGER SIDE DOOR WILL NOT OPEN OR UNLOCK. THE DOOR IS COMPLETELY STUCK. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED SEVERAL COMPLAINTS, BUT NO RECALLS. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 70,000.

Visibility › Power Window Devices and Controls
Filed Nov 17, 2007110,000 milesVA

WHEN THE REAR WINDOW, (BOTH), IS RAISED OVER A PERIOD OF TIME,(3-5 YRS), THE UPPER CABLE RETAINER ON THE WINDOW ELEVATOR,(ITS MADE OF PLASTIC), BREAKS OFF ALLOWING THE WINDOW TO DROP DOWN. THIS IS BOTH A SECURITY& A SAFETY ISSUE. I HAVE OLD PARTS I'VE REPLACED THE RIGHT REAR ELEVATOR IN 4/07 NOW THE LEFT HAS FAILED.(11/07). *TR

Electrical System › Ignition
Filed Nov 5, 2007OR

2002 FORD FOCUS THE IGNITION LOCKED UP AND THE KEY WOULD NOT TURN TO START THE CAR. THIS HAPPENED IN 9/2004 AND AGAIN 11/2007. BOTH TIMES WE WERE STRANDED, HAD TO HAVE THE CAR TOWED, AND IT COST ALMOST $400 BOTH TIME. *TR

Suspension
Filed Nov 2, 2007MI

2002 FORD FOCUS ZTS FIRESTONE TIRES WITH FLAT SPOTS. CUSTOMER STATES THAT THE FLAT SPOTS WOULD MAKE A NOISE AT CERTAIN SPEEDS. MECHANIC TOLD THE CONSUMER THAT THEY NO LONGER CARRIED FIRESTONE TIRES AND THEY COULDN'T HELP HIM. *KB THE CONSUMER WAS ABLE TO GET THE TIRE PRO-RATED, HOWEVER THE NEW TIRES STARTED TO EXPERIENCE CUPPING. THE REAR VIEW MIRROR WAS LOOSE, THE SWAY BAR BUSHINGS, FRONT LINK PINS, REAR SUSPENSION BAR, REAR SIDE BRACKET AND FRONT STRUTS WERE ALL REPLACED. *JB

Electrical System › Ignition
Filed Oct 18, 2007PA

I HAVE A 2002 FORD FOCUS ZX5 AND MY IGNITION LOCKED UP. DEALER SAID IT IS NOT ON ANY RECALL LIST AND THEREFORE I NEED TO PAY TO HAVE A NEW IGNITION CYLINDER PUT IN IT. COST IS $200-250. *TR

Power Train › Clutch Assembly › Pedal/Hand Lever(motorcycle)
Filed Oct 17, 2007NV

MY FOOT PAD ON MY CLUTCH PEDAL BECAME SLIPPERY DUE TO LEAKING HYDRAULIC FLUID OUT OF MY CLUTCH MASTER CYLINDER ON MY 2002 FORD FOCUS ZX3. *TR

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Oct 16, 200773,180 milesTX

TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN HESITATING , SURGING, AND THEN LOST ALL POWER. THE VEHICLE WAS PULLED OFF THE ROAD BEFORE IT COMPLETELY SHUT OFF. THE VEHICLE RESTARTED AFTER BEING PARKED FOR A WHILE. THE DEALER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE UNLESS IT WAS PAID FOR BY THE CONTACT. THE DEALER ALSO STATED THAT THE FUEL DELIVERY MODULE FAILED. THERE WAS AN INVESTIGATION (EA02022) THAT WAS OPENED AND CLOSED. THE CURRENT MILEAGE WAS 125,000 AND FAILURE MILEAGE WAS 71,380 UPDATED 3/4/08 *CN

Steering › Column Locking › Anti-theft Device
Filed Oct 13, 200774,500 milesTX

HAVE A 2002 FORD FOCUS THAT HAS HAD THE STEERING WHEEL LOCKED UP AGAIN. LAST TIME I WAS ABLE TO TURN THE WHEEL HARD ENOUGH TO GET THE KEY TO TURN AND START THE CAR. THIS TIME NO SUCH LUCK. RIGHT NOW IT'S SITTING IN THE PARKING GARAGE AT WORK. GUESS I'LL HAVE TO CALL SAM PACKS FORD TO COME FIX $$$$$. *JB

Suspension › Front › Springs › Coil Springs
Filed Sep 25, 2007OH

LEFT FRONT STRUT COIL SPRING BROKE AT APPROX. 45,000 MILES CAUSING THE FOCUS TO BECOME UNDRIVABLE. IF THE BROKEN SPRING WOULD HAVE GOTTEN INTO THE TIRE, IT WOULD HAVE ALSO DESTROYED THE TIRE. THE COIL SPRING IT'S SELF COULD NOT BE REPLACED. THE STRUTS MUST BE REPLACED IN PAIRS. BOTH FRONT STRUT ASSEMBLIES WERE REPLACED AT A COST TO ME OF $595. *JB

Engine and Engine Cooling
Filed Sep 14, 20076,900 milesCA

FORD FOCUS 2002, 69,000 MILES. ON 8/22/07 DRIVING ON THE FREEWAY MY CAR STALL IT WAS TOWED AWAY. FORD CALLED ME AND TOLD ME IT COULD BE MY ENGINE THAT'S RUINED DUE TO THE TIME CHAIN. *TR

Visibility › Power Window Devices and Controls
Filed Sep 11, 200744,304 milesOH

BOTH REAR PASSENGER WINDOW REGULATORS FAILED ON MY 2002 FORD FOCUS SE WAGON OUTSIDE OF WARRANTY. THE WINDOWS WERE NEVER ABUSED / MIS-USED IN ANY WAY. THIS IS AN OBVIOUS DESIGN OR MANUFACTURING FLAW, YET I HAD TO PAY FOR THE ENTIRE COST OF REPLACING THE REGULATORS. FORD WAS REQUESTED TO PROVIDE SOME ASSISTANCE BUT DECLINED TO OFFER ANY. *JB UPDATED 03/05/08. *LJ

Engine and Engine Cooling › Cooling System › Fan
Filed Sep 6, 200737,000 milesNJ

THE CAR WAS RUNNING HOT HAD TO USE A/C TO KEEP THE FANS TO COOL CAR I TOOK CAR TO MY MECHANIC AND HE FOUND THAT THE SWITCHES FOR THE FANS AND THE REST OF THE CAR WAS BURNED OUT AND WOULD HAVE CAUSE A FIRE IF I HAD NOT BROUGHT THE CAR FOR A CHECKUP IT WOULD HAVE CAUGHT ON FIRE AND I AM 3 MONTHS PREGNANT. 2002 FORD FOCUS .THE MECHANIC HAD TO REPLACE THE SWITCH AND THE WHOLE WIRE SYSTEM IT COST ME $225.00 I AM SCARED IF I DID NOT TAKE THE CAR FOR A CHECKUP TO SEE WHY THE FANS WERE NOT WORKING I DON'T WANT TO KNOW WHAT WOULD HAVE HAPPENED. *TR

Wheels › Hub
Filed Sep 3, 2007FL

2002 FORD FOCUS ZX5- ONE OF THE CENTER CAPS ON THE 16" WHEELS FELL OFF WHILE DRIVING THE VEHICLE. THE CAPS ARE DEFECTIVE SINCE THE TABS THAT HOLD IT ONTO THE WHEEL SEEM TO JUST BREAK OFF (CHEAP). THE CAP COVERS THE LUG NUTS. *TR

Electrical System › Ignition
Filed Aug 31, 200770,000 milesFL

TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHEN THE CONTACT PLACES THE KEY IN THE IGNITION, THE KEY FAILS TO TURN AS IF THE STEERING WHEEL IS LOCKED. HOWEVER, THE STEERING WHEEL IS NOT LOCKED. THE DEALER STATED THAT THE FAILURE IS DUE TO A FAILED MECHANISM INSIDE OF THE STEERING COLUMN, WHICH IS COMMON IN VEHICLES OF THIS YEAR, MAKE, AND MODEL. THE IGNITION REPAIR WOULD COST AN ESTIMATED $350. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 70,000.

Visibility › Power Window Devices and Controls
Filed Aug 27, 2007FL

THE WINDOW REGULATORS ARE DEFECTIVE FOR THE TWO REAR WINDOWS IN MY 2002 FORD FOCUS. THE FIRST INCIDENT OCCURRED ABOUT A YEAR AND A HALF AGO WHEN THE BACK LEFT WINDOW JUST FELL WHILE THE VEHICLE WAS BEING DRIVEN. THE WINDOWS ARE NEVER LOWERED SINCE WE LIVE IN FLORIDA AND ALWAYS USE THE A/C. THE SAME THING HAPPENED TO THE RIGHT REAR WINDOW ABOUT 6 MTHS AGO. THIS IS OBVIOUSLY A MANUFACTURER'S DEFECT AND SHOULD BE COVERED UNDER A CAMPAIGN OR SPECIAL POLICY. THIS HAS NOT BEEN REPAIRED SINCE THE COST IS EXCESSIVE AND SHOULD BE COVERED BY FORD. FORD SHOULD STEP UP AND RELEASE A SPECIAL POLICY TO COVER THIS UNNECESSARY ISSUE. *TR

Electrical System
Filed Aug 11, 200799,000 milesFL

2002 FORD FOCUS SE 4 CYLINDER SHUTTING DOWN WHILE DRIVING. DASH BOARD GOES OUT AND THEN THE ENGINE SHUTS DOWN. BATTERY WAS REPLACED AND IT IS STILL DOING IT. SOMETIMES IT STARTS BACK UP IF I LET IT SIT FOR AWHILE, BUT SOMETIMES I HAVE TO GET IT JUMPED. VERY UNSAFE AND SCARY WHEN IT SHUTS DOWN WHILE DRIVING ON THE ROAD. *TR

Electrical System › Wiring › Rear Compartment/Trunk
Filed Aug 7, 2007200,000 miles00

FUSE WAS CONSTANTLY BLOWN FOR LICENSE PLATE LIGHTS, LOSS OF POWER DOOR LOCK FUNCTION VIA THE KEY FOB OR DOOR SWITCHES, FAILURE OF AUTOMATIC DOOR LOCK SYSTEM WHEN DRIVING, AND LOSS OF USE OF TRUNK/DECKLID RELEASE USING THE KEY FOB OR DASH SWITCH. DEALERSHIP DIAGNOSIS DETERMINED THE CAUSE TO BE BROKEN AND SHORTED OUT WIRES LEADING FROM THE SIDE OF THE MAIN BODY OF THE VEHICLE TO THE BASE OF THE TRUNK/DECKLID. REPAIR WAS MADE WITH WIRE SPLICES. NOTE: EARLY 2000 SEDAN MODELS WERE RECALLED WITH A SIMILAR ISSUE. QUITE A FEW HATCHBACK AND SEDAN OWNERS AFTER 2000 ARE EXPERIENCING A SIMILAR ISSUE. *TR

Electrical System › Ignition
Filed Aug 3, 200760,000 milesCO

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT SHE WAS UNABLE TO TURN THE IGNITION WHEN THE KEY WAS INSERTED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 60,000.

Equipment
Filed Aug 3, 2007NC

TL*THE CONTACT OWNS A 2002 FORD FOCUS. HE WANTED TO PURCHASE A KAYAK HOLDER FROM THULE. THULE ADVISED HIM THAT THEY WOULD NOT WARRANTY HIS VEHICLE BECAUSE THE ROOF RACK FOR HIS YEAR MAKE AND MODEL DID NOT PASS THERE CRASH TESTS. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 50,000.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jul 31, 200746,855 milesNM

2002 FORD FOCUS ZTW WAGON. DIVING ON HIGHWAY AND VEHICLE LOST POWER. PULLED FROM HIGHWAY AND HAD VEHICLE TOWED TO SERVICE CENTER. REPAIR FACILITY REPLACED FUEL FILTER EXPLAINING SYMPTOMS WERE CONSISTENT WITH RESTRICTED FUEL SYSTEM. THREE DAYS LATER VEHICLE EXHIBITS SAME PROBLEM. TOWED TO SERVICE CENTER WHERE A PLUGGED/CLOGGED FUEL PUMP SCREEN WAS FOUND. REPAIR FACILITY STATED THIS WAS A COMMON ISSUE ON PRIOR YEAR (2000 - 2001) FOCUS. RECEIPTS AND USED PARTS AVAILABLE. *JB

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Jul 18, 200775,000 milesOH

CAR WAS SHAKING VIOLENTLY WHILE IDLING. WAS FINE WHILE DRIVING, BUT WHEN GAS WAS NOT APPLIED IT WOULD SHAKE AND DIE. DEALERSHIP QUOTED $80 JUST TO LOOK AT IT. I WENT TO AUTO ZONE FOR FREE COMPUTER ANALYSIS, WHICH SAID OXYGEN SENSOR NEEDED REPLACED. I REPLACED IT, BUT THE PROBLEM WAS NOT FIXED. A RANDOM GENTLEMAN AT AUTO ZONE SAID IT SOUNDED LIKE AN AIR LEAK. I USED STARTER FLUID TO LIGHTLY SPRAY ON HOSES IN ENGINE TO FIND A LEAK (ENGINE REVS WHEN YOU HIT A HOSE WITH A HOLE). I SPENT 4 DOLLARS REPLACING A SMALL RUBBER ELBOW AND FIXED THE PROBLEM. THE EXISTING ELBOW RIGHT IN THE BACK CENTER OF THE ENGINE WAS BURNT COMPLETELY THROUGH WITH ABOUT A 2 INCH HOLE. *TR

Electrical System › Ignition
Filed Jul 11, 2007NM

2002 FORD FOCUS IGNITION LOCKS ,CAN'T TURN KEY TO START CAR. *AK

Air Bags › FrontalCrash1 injured
Filed Jul 2, 2007CA

I WAS INVOLVED IN AN ACCIDENT WHERE MY CAR HIT THE CENTER DIVIDER, SPUN OUT OF CONTROL, FLIPPED OVER ONTO ITS HOOD, AND SLID DOWN THE FREEWAY UPSIDE DOWN BEFORE HITTING THE CENTER DIVIDER ON THE DRIVER SIDE ONCE AGAIN. MY AIR BAG DID NOT DEPLOY AT ALL CAUSING MY HEAD HIT THE STEERING WHEEL, THE FRONT WINDSHIELD, AND A FEW OTHER PLACES IN THE CAR. *TR

Suspension › Front › Springs › Coil SpringsCrash
Filed Jun 19, 200790,000 milesWY

THE FRONT COIL SPRING BROKE WHILE DOING 70 MPH ON THE HIGHWAY AND THE COIL SPRING DUG INTO FRONT TIRE. LOCKING OF FRONT TIRE FORCED ME OFF THE ROAD. THANKFULLY, I WAS ABLE TO COME TO A REST IN THE BORROW PIT. *AK

Electrical System › Ignition › Switch
Filed Jun 18, 200758,000 milesCA

IGNITION FAILED , KEY WILL NOT TURN. *AK

Electrical System › Ignition
Filed Jun 16, 2007MO

I OWN A 2002 FORD FOCUS AND THE KEY GOT STUCK AND I COULDN'T START IT OR TAKE THE KEY OUT. I HAD TO HAVE IT TOWED TO THE DEALER SINCE FORD HAD MADE IT SO DIFFICULT FOR THE AVERAGE PERSON TO WORK ON IT. THEY HAD TO REPLACE THE IGNITION AND LEFT A METAL SHAVING MESS IN THE CAR AT MY COST. IS THIS HOW ALL FORD VEHICLES AND DEALERS WERE NOW. I ALSO MISSED WORK DUE TO THIS INCIDENT. *AK

Electrical System › Ignition
Filed Jun 14, 200768,000 milesOH

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH CONSTANTLY LOCKS UP AND WILL NOT TURN. WHEN SHE PLACES THE KEY IN THE IGNITION, IT ALSO FAILS TO TURN. SHE HAS HAD THE IGNITION REPLACED TWICE WITHIN ONE YEAR. FORD STATED THAT THE IGNITIONS WERE RE-MODIFIED DUE TO A LARGE NUMBER OF COMPLAINTS AND THAT SHE WOULD HAVE TO PAY IF SHE WANTED A NEW ONE. THE CURRENT MILEAGE IS 68,800 AND FAILURE MILEAGE WAS 68,000.

Wheels
Filed Jun 7, 200755,000 milesPA

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE LEFT REAR WHEEL BEGAN TO FALL OFF THE VEHICLE. HE STATED THAT HE HAD TO HAVE THE BEARINGS REPLACED. WHILE RESEARCHING THE INTERNET, HE DISCOVERED THAT THIS FAILURE WAS FIRST NOTICED IN 2000. FORD ADVISED HIM TO CALL NHTSA SINCE THERE WERE NO RECALLS. THE ENGINE SIZE AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 57,500 AND FAILURE MILEAGE WAS 55,000.

Electrical System › Ignition › Switch
Filed Jun 7, 200796,000 milesAZ

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH LOCKED AND THE CONTACT WAS UNABLE TO START THE VEHICLE. THE KEY WILL NOT TURN IN THE IGNITION, THEREFORE THE VEHICLE WILL BE TOWED TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 96,000.

Electrical System › Ignition
Filed May 15, 200750,000 milesMT

IGNITION LOCKED WITH KEY IN IT. TOWED TO FORD DEALER AND IGNITION DRILLED OUT AND REPLACED AT AROUND $300. HAPPENED A SECOND TIME. LOCKSMITH CALLED. IGNITION DRILLED OUT AND REPLACED FOR AROUND $50.00. HASN'T HAPPENED AGAIN IN ABOUT 3 YEARS.*AK

Suspension › Front › Springs › Coil Springs
Filed Apr 19, 200771,000 milesPA

FRONT SPRINGS ASSEMBLY POPPED OUT OF PLATE AND PUNCTURED MY TIRES. *TR

Steering › Linkages › Tie Rod AssemblyCrash
Filed Apr 2, 2007PA

TL*- THE CONTACT STATED THAT THE 2002 FORD FOCUS WAS IINVOLVED IN A CRASH ON 03/2006, WHICH HAD THE PASSENGER FRONT STRUT PREVIOUSLY REPAIRED. THE VEHICLE NOW HAD A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT REPLACED ALL TIRE. HE TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED HIM THAT THE TIE ROD HAD BACKED ITSELF OUT OF ITS POSITION. THE DEALERSHIP STATED THAT THEY COULD NOT UNDERSTAND WHAT CAUSED THE TIRE ROD TO SLIP. HE DID HAVE THE STABILIZING LINK REPAIRED AFTER THE CRASH. *AK

Electrical System › Ignition › Switch
Filed Apr 2, 200722,000 milesCA

1) NO WARNING SYMPTOMS 2) FAILURE IS THAT IGNITION KEY WILL NOT TURN. CAR WILL NOT START. THIS IS A MASS DEFECT, BUT FORT APPARENTLY IS NOT ISSUING RECALL. 3) HAVE NOT DONE ANYTHING. CAR WAS TOWED TO MY HOME, AND IS SITTING THERE USELESS. DEALERSHIPS TELL ME IT WILL COST $300 TO FIX, BUT FORD SHOULD REPAIR THIS FOR FREE. *JB

Service Brakes, HydraulicCrash1 injured
Filed Mar 26, 200757,000 milesCA

TL* - THE CONTACT OWNS A 2002 FORD FOCUS WAGON WITH A CURRENT ODOMETER READING OF 57,5000 MILES. ON MARCH 13, WHILE DRIVING IN HEAVY TRAFFIC ON DRY PAVEMENT THE CONTACT TRIED TO DECELERATE BY APPLYING THE BRAKE PEDAL AND THE PEDAL WAS PUSHED TWO TO THREE TIMES UNTIL COMING TO A COMPLETE STOP, NARROWLY AVOIDING ANOTHER VEHICLE IN FRONT OF THE CONTACT'S VEHICLE. ALSO, ON MARCH 19, 2007 WHILE DRIVING IN HEAVY TRAFFIC IN THE MORNING THE SAME PROBLEM OCCURRED, THE BRAKES DID NOT WORK, THE CONTACT MADE A HARD RIGHT HAND TURN, CAUSING THE VEHICLE'S REAR END TO SWING TO THE LEFT, WHILE THE FRONT END CONTINUED TO SWING RIGHT TOWARD THE GUARD RAIL. AFTER COMING TO A COMPLETE STOP THE VEHICLE WAS STRUCK ON THE REAR DRIVER'S SIDE BY ANOTHER ONCOMING VEHICLE. THE CONTACT STRUCK HER HEAD, BUT REQUIRED NO ADDITIONAL MEDICAL ASSISTANCE. THE FAILURE MILEAGE WAS 57000. *AK

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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