CONSUMER STATES WHILE DRIVING VEHICLE WILL JUST STALL WITHOUT ANY WARNING, WILL START BACK UP AFTER SITTING FOR ABOUT HALF AN HOUR. CONTACTED DEALER. CANNOT FIX PROBLEM.*JB CONSUMER STATED THAT ALL ELECTRICAL PARTS FAIL TO OPERATE WHEN THE VEHICLE STALL. THE DEALER REPLACED MANY PARTS BUT THE PROBLEM WAS NOT SOLVED. *YH
2002 Ford Focus complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
RACK AND PINION FAILED TWICE WITHIN 24 HOURS-ONCE FOR THE OWNER AND ONCE FOR THE DEALER AFTER REPLACING THE ORIGINAL.*JB
REAR PASSENGER TIRE THREAD SEPARATION: DRIVING TO WORK AT 8:40A, ON A 3 LANE FREEWAY PLUS A CARPOOL LANE. I WAS IN THE MIDDLE LINE, WHEN THE CAR VIBRATED. I THOUGHT I COULD GET TO WORK TO TAKE IT TO A DEALERSHIP. DROVE ANOTHER 1-2 MILES, WHEN THE VIBRATION BECAME VIOLENT. I SWEARVED INTO THE FAST LANE, CRINGING AND WAITING FOR SOMEONE TO HIT ME, SINCE I JUMPED INTO THEIR LANE. I ATTEMPTED TO STRAIGHTEN THE CAR , BUT WAS LOSING CONTROL. I VEERED BACK TO THE 3RD LANE AND THEN FISHTAILED , HEADING FOR THE CENTER DIVIDER. I CROSSED OVER INTO THE FAST LANE AND THE CARPOOL LANE , STAREING AT THE WALL. I MANAGED TO STRUGGLE WITH THE STEERING WHEEL TO TURN THE FRONT OF THE CAR AWAY FROM THE WALL, JUST IN THE NICK OF TIME TO FISHTALE AWAY. MY LEFT REAR BUMPER SIDESWIPED THE WALL AS I HEADED BACK ACROSS OVERALL 4 LANES, TO THE RIGHT SHOULDER, WHERE I CAME TO A STOP. IT WAS A MIRACLE THAT NO ONE HIT ME WHEN I FIRST WENT OUT OF CONTROL. IT WAS A MIRACLE THAT NO ONE SLAMMED INTO SOMEONE ELSE, AS THEY SLOWED DOWN TO LET ME CONTINUE STAY " OUT OF CONTROL" UNTIL I CAME TO HALT. IT WAS THE MOST HORRIFIYING 20 SECONDS OF MY LIFE. MY LIFE WAS SPARED, AND SO WAS SOMEONE ELSE'S, IF THE TIME HAD BEEN DIFFERENT. I HAD TO PURCHASE ANOTHER FIREHAWK TIRE AND FIRESTONE REQUEST THAT I MAIL THEM THE DAMAGE TIRE!!! HOW DO YOU MAIL A TIRE!?!?!?! INSANE.*AK
MAY 25, 2002: VEHICLE STALLED ON HWY 15/93 INTERCHANGE IN LAS VEGAS, NV WHILE DOING 65 MPH. TRAFFIC WAS MODERATE, AND WE WERE ABLE TO MOVE TO THE SIDE OF THE ROAD. SAFETY WAS OF MAIN CONCERN HERE AS WE WERE NOT THAT FAR OFF THE ROAD. THE VEHICLE RESTARTED 30 MIN. LATER. MAY 27, 2002: VEHICLE STALLED FOR SECOND TIME ON HWY 93, 34 MILES SOUTHEAST OF KINGMAN ARIZONA WHILE GOING UP A HILL AT 65 MPH. THERE WAS NO SHOULDER TO PULL OFF ONTO. THERE WAS HOLIDAY TRAFFIC AND WE HAD TO PUSH THE VEHICLE UP A BLIND HILL (TO ONCOMING TRAFFIC) 70 FT TO THE NEAREST SHOULDER. WE WERE TOWED INTO KINGMAN. SINCE THEN, THE FUEL PUMP HAS BEEN REPLACED 3 TIMES IN 68 DAYS. WHILE NO ONE HAS BEEN INJURED, IT IS JUST A MATTER OF TIME BEFORE WE ARE IN A LOCATION THAT WILL NOT AFFORD US A SAFE EXIT. CLEARLY, THE FUEL PUMP DESIGN IN THIS VEHICLE IS DEFECTIVE.*AK
WHILE GETTING OUT OF THE VEHICLE WITH TRANSMISSION IN NEUTRAL AND ENGINE STILL RUNNING, DRIVER'S DOOR HAD AUTOMATICALLY LOCKED, CONSUMER WAS UNABLE TO GAIN ENTRANCE UNTIL SPARE KEY WAS USED. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK *TT
WHILE DRIVING WHEELS ON PASSENGER'S SIDE BUCKLED UNDERNEATH VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHEN APPLYING BRAKES AT 40-55 MPH THERE IS A LOUD GRINDING SOUND AND PEDAL FEELS SPONGY. DEALER REFUSES TO DO ANYTHING ABOUT IT. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
WHEN ACCELERATING VEHICLE WOULD SHAKE AND BE VERY NOISY. DEALER DETERMINED THAT FRONT AXLE WAS BROKEN.*AK
THIS IS MY SECOND FORD, FOCUS. MY CAR STALLS OUT AND THE STEERING WHEEL LOCKS WHILE DRIVING. I INITIATED THE LEMON LAW FOR THE PREVIOUS FOCUS 2001, BUT WAS OFFERED A 2002 TO AVOID MY PROCEEDING TO LEMON LAW ARBITRATION. WRONG MOVE ON MY PART. MY 2002 HAS THE SAME IGINITION PROBLEMS ... STALLS OUT/STEERING WHEEL LOCKS WHILE DRIVING! I DO NOT RECOMMEND BUYING A FORD FOCUS.
AT APPROX THREE HOURS AFTER PURCHASING OUR NEW FOCUS, WE WHERE DRIVING ON THE FREEWAY. THE VEHICLE BEGAN TO JERK, AND THE SPEEDOMETER WENT FROM 60 TO 140, AND RETURNED TO ZERO. THE VEHICLE THEN CAME TO A STALL. WE THEN NOTICED THAT THE CHECK ENGINE LIGHT CAME ON, THE FUEL CAP, AND THE ENGINE SERVICES SOON. WE WERE ABLE TO RESTART THE VEHICLE, BUT APPROX 5 MINUTES LATER, THE ENGINE SHUT OFF. WE THEN RETURN THE VEHICLE TO THE DEALER FOR REPAIRS. THE SERVICES DEPARTMENT STATED THAT THE CAUSES WAS A LOOSE GROUNDS, AND INCOMPLETE CIR. THE SERVICES DEPARTMENT CORRECTIONS WERE DIAG. LED TO LOOSE GROUND CONNECTIONS NEAR BATTERY. A FEW DAYS LATER THE VEHICLE DID NOT WANT TO START, AND IT TOOK 2 ATTEMPT'S TO START THE VEHICLE.*AK
TRAVELLING INTERSTATE AT 60 MPH, WENT AROUND TURN IN HIGHWAY, STEERING DID NOT RESPOND, HIT LEFT FRONT ON GUARDRAIL AND SLID ALONG THE GUARDRAIL FOR ABOUT 100 FT, CAR TOTALLED. *AK
CONSUMER STATES WHILE DRIVING HEARD A LOUD SQUEALING NOISE, CONSUMER THEN DISCOVERED THAT THE TIE ROD BROKE OFF.*JB
FRONT WHEELS SQUEAL WHEN EVER THE CONSUMER WILL START TO DRIVE FASTER THEN 30 MPH. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. PLEASE PROVIDE FURTHER INFORMATION. *AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
CONSUMER APPLIED BOTH BRAKES AND CLUTCH AT 70 MPH, AND VEHICLE DID NOT SLOW DOWN. THIS HAS HAPPENED 3 TIMES. PEDALS WERE TOO CLOSE TOGETHER.*AK
BRAKES GRIND WHEN CONSUMER IS APPLYING BRAKES. FOLLOWING DAY CONSUMER COULD NOT STOP WHEN TRYING TO PARK, VEHICLE RAN INTO A HOUSE. *AKCONSUMER SUFFERED BRUISES TO THE CHEST AND BACK PROBLEMS. CONSUMERS MOTHER SUFFERED A CONCUSSION AND THE CHILDREN HAD BUMPS AND BRUISES. *JG
IF CONSUMER TRAVELS ABOVE 50 MPH VEHICLE BEGINS TO SHAKE. SHE HAS TAKEN THIS VEHICLE TO A MECHANIC THREE TIMES FOR SAMETHING, AND WAS TOLD THAT PROBLEM WERE THE TIRES. CONSUMER DID NOT THINK THIS WAS TRUE BECAUSE TIRES HAD BEEN ROTATED TWICE WITHIN 2 WEEKS.*AK
WHILE DRIVING 65-70 MPH CONSUMER HEARD A POP FROM RIGHT FRONT OF VEHICLE, CONSUMER LOST CONTROL, AND VEHICLE ROLLED OVER. CONSUMER SUFFERED BROKEN RIBS, AND VEHICLE WAS TOTALLED. *AKI
VEHICLE WOULD STALL WHILE MAKING TURNS. DEALER WAS NOTIFIED, AND VEHICLE WAS RETURNED BACK TO DEALER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
WHILE TRAVELING ON TURNPIKE AT 55 MPH, VEHICLE HESITATED MOMENTARILY AS THOUGH A SPARK PLUG WAS MISSFIRED. OWNER WILL SEND DETAILS AFTER FORD INSPECTS VEHICLE.*AK
WHILE DRIVING AT A LOW SPEED VEHICLE WILL STALL WITHOUT WARNING. DEALER HAS BEEN NOTIFIED. MECHANIC HAS SERVICED VEHICLE SEVERAL TIMES; HOWEVER, CANNOT SEEM TO FIND OR CORRECT THE PROBLEM.*AK
CONSUMER TOOK VEHICLE TO DEALER DUE TO SUSPENSION'S ERRATIC BEHAVIOR WHICH CAUSED VEHICLE TO BOUNCE AROUND. DEALER FIXED 4 WHEEL ALIGNMENT. PROBLEM REOCCURRED. *AK
VEHICLE WILL VIBRATE, AND STALL WHILE DRIVING. DEALER CONTACTED, CANNOT FIX PROBLEM.*AK
DRIVING DOWN FREEWAY AT 70, ENGINE CUT OUT COMPLETELY. WAS ABLE TO RESTART BRIEFLY, BUT ENGINE DIED AFTER IDLING FOR 20 SECONDS. ALL OTHER ELECTRICAL SYSTEMS WORK. ENGINE TURNS OVER, BUT WILL NOT FIRE. NOT A PROBLEM WITH FUEL CAP, NO FUEL OR FUEL SHUTOFF VALVE.*AK
THE FORD TECH FOUND A SHORT IN THE CABLE FROM THE TANK PRESSURE TRANSDUCER. THE WIRE WAS RUBBING AGAINST THE FRAME AND FINALLY SHORTED OUT THE PCM AND EVERYTHING WENT BRAIN DEAD. THEY REPLACED THE PCM AND REROUTED A NEW FUEL TANK SENSOR WIRE AWAY FROM THE FRAME. SO FAR SO GOOD. MY CAR WAS IN THE SHOP FOR FOUR WEEKS TOTAL. *TS *NLM *DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS*762059
2002 FORD FOCUS COMPLETELY SHUTDOWN WHILE DRIVING 40 MPH AND DID NOT START UP. TOWED TO ALBION FORD FOR REPAIRS. ALBION FORD "REPAIRED" IT. (TWO WEEKS AT THE DEALER). PICKED UP CAR ON FRIDAY (5/2/02) AND SHUTDOWN AGAIN ON SUNDAY (5/5/02). TOWED TO JACKSON FORD. CURRENTLY AT JACKSON FORD FOR SAME PROBLEM.*AK
I HAD NOTICED THAT THE REAR SUSPENSION OF MY CAR WAS VERY WOBBLY AND ALL OVER THE PLACE WHEN DRIVING. REAL BAD GOING AROUND CURVES ON FREEWAYS. DO NOT FEEL SAFE. TOOK TO DEALER AND THEY SAID THEY DID A "REAR" ALIGNMENT. IT'S NOT ANY BETTER, AFRAID TO DRIVE CAR ESPECIALLY ON MICHIGAN'S BAD ROADS. PASSENGERS IN BACK SEAT SAY THEY'RE THROWN ALL OVER THE PLACE.*AK
AT 60 MPH CONSUMER TURNED STEERING WHEEL, NO RESPONSE, VEHICLE HIT A CONCRETE WALL HEAD ON. PASSENGER SUFFERED KNEE AND CHEST INJURIES. THE VEHICLE WAS TOTALED.*AK
THE VEHICLE EXPERIENCED LOSS OF STEERING ABILITY, AS A RESULT THE VEHICLE HIT A CONCRETE JERSEY WALL HEAD ON AT 60 MPH, NEITHER AIRBAG DEPLOYED, PASSENGER SUFFERED KNEE AND CHEST INJURIES, THE VEHICLE WAS TOTALED. * MJ
THE ORIGINAL FIRESTONE TIRES (205/50R16) WEAR OUT PREMATURELY. THE VEHICLE BECOMES UNSTEADY ON BUMPY, WET OR SNOW COVERED ROADS, CAUSING THE DRIVER TO LOSE CONTROL. THE REAR TIRES VIBRATE AND CHATTER WHEN DRIVING ON WIND ROADS AND ON OPEN ROADS AT HIGHWAY SPEEDS, ALSO THE REAR TIRES WERE SHOWING IRREGULAR AND PREMATURE WEAR. THE MANUFACTURER REPRESENTATIVES STATED THAT IMPROPER FACTORY ALIGNMENT SPECIFICATION WERE THE CAUSE OF THE PROBLEMS. AUTO DOOR LOCKS MALFUNCTIONS. THE REAR HATCH DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY, THE REAR WINDOW WASHER WOULD NOT SPRAY PROPERLY AND THE REAR WINDOW WASHER NOZZLE FAILED, THERE WAS AN ODOR COMING FROM HEATING OR A/C SYSTEM, THE POWER STEERING LINE WAS LEAKING. THE TRANSMISSION WAS DIFFICULT TO SHIFT INTO 2ND GEAR AND REVERSE WHEN IT WAS COLD, THE CHILD RESTRAINT BRACKETS WAS PUTTING DENTS IN THE REAR SEAT *YH
WHILE DRIVING 45MPH, IN THE SNOW VEHCLE SUDDENLY LOST ALL POWER, INCLUDING ELECTRICAL. VEHICLE WAS ABLE TO BE RESTARTED. TOOK TO DEALER, AND VEHICLE WAS PLACED ON BOTH THE DIAGNOSTIC AND DATA RECORDER MACHINE, NOTHING WAS FOUND TO CAUSE POWER LOST AFTER ONE WEEK.*AK
LEFT REAR WHEEL BEARINGS WOULD CAUSE WHEEL TO WOBBLE AND WANDER. HAD IT REPLACED 3 TIMES FOR PROBLEM. INFORMED BY MECHANIC TO REPLACE WHEEL BEFORE EVENTUALLY IT DISCONNECTS BY ITSELF.*AK *YD
VEHICLE HAS PLASTIC DECOR PANEL FOR BUMPER. WHILE STOPPED, VEHICLE WAS REARENDED AND BROKE PLASTIC PIECE ON BUMPER.*AK CONSUMER ADDS THAT THE RIGHT TAIL LIGHT ASSEMBLY BROKE AS WELL. *TT
I WENT TO STOP BEHIND A TRUCK AND MY BRAKES DID NOT RESPOND. THE CAR WOULDN'T STOP. IT WAS LIKE THERE WERE NO BRAKES.*AK
1) AIR BAGS DID NOT DEPLOY IN FRONTAL CRASH. 2) FRAME OF FRONT PASSENGER SEAT BROKE DURING ACCIDENT. *AK
WHEN THE BRAKES WERE APPLIED WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE CONTINUED TO ACCELERATE. THE DEALER HAS BEEN NOTIFIED. NLM *YH
WHILE DRIVING, IT BECOMES VERY UNSTABLE WHEN MOVING OVER BUMPY ROADS, MANHOLES. IT ALSO BECOMES VERY ERRATIC WHEN ROADS ARE WET. TOOK TO DEALER SEVERAL TIMES. THE PROBLEM HAS NOT BEEN RESOLVED. NLM VEHICLE STARTS AND THEN STALLS IN AM. DEALER COULD NOT DUPLICATE CUSTOMER CONCERN. *TT
WHILE TRAVELING AT 55 MPH RIGHT REAR TIRE SUDDENLY EXPLODED. CAUSE UNKNOWN. DEALER HAS BEEN CONTACTED.*AK
REAR END VERY UNSTABLE IS SNOW-MORE THAN NORMAL. DEALER SAID HE HAS HAD 3 OTHER COMPLAINTS - DEALER SAYS DOES NOT KNOW WHAT TO DO. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Ford Focus → · Every Focus year → · How the figures are calculated →