Page 8 of 19 · complaints 351–400 of 939

2002 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 14, 200780,000 milesAZ

2002 FORD FOCUS WITH 80,000 STALLED ON FREEWAY AT SPEED OF 60 MPH WITHOUT ANY PRIOR WARNING. POTENTIALLY VERY SERIOUS SITUATION, BUT THERE WAS NO ACCIDENT AND NO ONE WAS INJURED. CAR WAS TOWED TO FORD DEALERSHIP WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP HAD FAILED. WE ARE TRYING TO GET FORD TO REPLACE THE DEFECTIVE FUEL PUMP AS A WARRANTY, BUT NOTHING HAS HAPPENED THUS FAR. *JB

Electrical System › Ignition
Filed Mar 5, 200731,000 milesMS

IGNITION KEY HAS LOCKED UP AND WILL NOT TURN. *JB

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Feb 26, 2007117,300 milesKY

TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 55 MPH ON THE HIGHWAY HE ATTEMPTED TO USE THE CRUISE CONTROL AND IT ACTIVATED AND DEACTIVATED WITHOUT WARNING. THE VEHICLE LOST POWER AND SHUT OFF. NO WARNING INDICATOR LIGHTS ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED. THE ROAD CONDITIONS WERE CLEAR. THE DEALER INFORMED THE CONTACT THAT THE BATTERY CABLES WERE CORRODED AND THE POWER LEAD FUSE PANEL WAS INOPERABLE, THE CABLES AND GROUND CIRCUITS NEEDED TO BE REPLACED. THE MECHANIC REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 117,300.*AK UPDATED 03/19/07. *JB

Suspension › Rear
Filed Feb 25, 200759,960 milesMN

I WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN MY BRAKE LIGHT AND TRACTION CONTROL LIGHTS CAME ON AND IT FELT LIKE MY BACK END WAS FISHTAILING. I PULLED OFF THE ROAD AND CALLED AAA. AS AAA WAS TOWING MY VEHICLE, THE RIGHT REAR WHEEL CAME OFF. THE WHEEL COULD NOT BE LOCATED AND TO MY KNOWLEDGE DID NOT CAUSE ANY ACCIDENTS OR INJURIES TO OTHER VEHICLES. IT WAS DETERMINED THAT THE REAR WHEEL BEARING HAD FAILED AND THE REPAIR BILL WAS IN EXCESS OF $2,900, INCLUDING THE DAMAGE THAT OCCURRED TO THE REAR SPINDLE, CONTROL ARM AND SUSPENSION. MY VEHICLE IS A 2002 FORD FOCUS. THE PREVIOUS 2 MODEL YEARS WERE RECALLED FOR REAR WHEEL BEARING FAILURE. *NM

Electrical System › Ignition › Switch
Filed Feb 11, 200766,000 milesMT

I HAD JUST GOTTEN OFF WORK AND WENT TO LEAVE. I TRIED TO TURN THE KEY IN THE IGNITION AND IT WOULDN'T MOVE. TO MAKE A LONG STORY SHORT, IT WAS MY IGNITION SWITCH. THE GUY AT THE FORD DEALERSHIP NEW EXACTLY WHAT I WAS TALKING ABOUT WHEN I CALLED, STATING IT HAS HAPPENED SEVERAL TIMES TO THE FOCUSES. THE TOW TRUCK DRIVER STATED THAT SAME THING. FORD SAYS IT IS NOT A SAFETY ISSUE, BUT IT DEFINITELY CAN BE. I WILL NEVER BUY A FORD AGAIN, ESPECIALLY NOT ONE FROM ARCHIE COCHRANE IN BILLINGS, MT. THEY ARE A BUNCH OF MONEY HUNGRY JERKS WHO ARE UNWILLING TO TAKE RESPONSIBILITY FOR THEIR WRONG DOINGS OR HAVE ANY SYMPATHY FOR A CUSTOMER. *JB

Electrical System › Ignition
Filed Feb 8, 200773,000 milesMO

TL*- THE CONTACT STATED THAT THE 2003 FORD FOCUS HAD IGNITION LOCK CYLINDER PROBLEMS. SINCE 08/2006 WHEN HE PUT THE KEY IN THE IGNITION IT WOULD NOT CONSISTENTLY TURN OVER. HE STATED THAT FOR THE PAST 4 DAYS THE KEY WILL NOT TURN OVER THE IGNITION, AND HE HAS BEEN WITHOUT A VEHICLE. HE CALLED THE FORD DEALERSHIP, AND WAS ADVISED TO TAP ON THE KEY WHILE THE KEY IS IN THE IGNITION TO GET THE KEY TO TURN THE IGNITION SWITCH. THE CONTACT FOUND ON A WEBSITE CALLED AUTOMOTIVETALK.NET, AND A NUMBER OF COMPLAINTS ABOUT THE SAME PROBLEM WITH OTHER OWNERS WERE LISTED. THE WEBSITE STATED THAT VARIOUS LOCKSMITHS DESCRIBED THE FAILURE AS THE TUMBLERS IN THE IGNITION SWITCH MALFUNCTIONED. THE CONTACT COULD GET THE KEY OUT OF THE VEHICLE, BUT COULD NOT TURN THE KEY TO GET THE IGNITION TO START. THE CONTACT DID FILE A COMPLAINT WITH THE MANUFACTURER, AND HE WILL HAVE A CASE NUMBER AVAILABLE FOR THE HARD COPY. THE CURRENT MILEAGE WAS 80000, AND THE FAILURE MILEAGE WAS 73000.*AK

Electrical System › Ignition › Switch
Filed Feb 3, 200784,232 milesMD

2002 FORD FOCUS IGNITION SWITCH WONT TURN, LOCKED UP. *NM

Power Train › Clutch Assembly
Filed Jan 29, 200762,000 milesIL

CLUTCH ASSEMBLY HAS A LEAK OF FLUID INTO THE INTERIOR OF THE CAR (DOWN THE CLUTCH ARMATURE TO THE CLUTCH PAD AND TO FLOOR MAT, IF SIGNIFICANT LEAKAGE) WHICH HAS A) CAUSED THE CLUTCH PEDAL PAD TO BECOME SLIPPERY AND FALL OFF DUE TO THE FLUID SEEPING BEHIND THE PAD [AFTER MARKET REPLACEMENTS NOT AVAILABLE DUE TO RELATIVE YOUTH OF CAR, THEREFORE NECESSITATING SERVICE AT DEALER], B) CAUSES THE BRAKE LIGHT TO COME ON SPORADICALLY DUE TO A DROP IN BRAKE FLUID (CLUTCH HYDRAULICS SHARE A RESERVOIR WITH BRAKE SYSTEM), ALTHOUGH NO FINDING OF CORRESPONDING BRAKE TROUBLE CAN BE MADE [PROBLEM TEMPORARILY DISAPPEARS WHEN FLUID LEVEL TOPPED OFF] AND C) CAUSES SPORADIC CLUTCH "SOFTENING" AND DECREASED EFFECTIVENESS. ISSUE HAS BEEN BROUGHT TO THE ATTENTION OF BOTH DEALER AND INDEPENDENT SERVICE PROVIDERS SEVERAL TIMES, BUT NONE CAN FIND A FAULT WITH THE BRAKING SYSTEM AS INDICATED BY THE ERROR LIGHT AND THEREFORE NONE INDICATE THAT A TROUBLE EXISTS. THE LEAK IS NOT OBVIOUS UPON VISUAL INSPECTION OF THE BRAKING SYSTEM AND THE PROBLEM DOES NOT APPEAR TO HAVE A NEGATIVE IMPACT ON BRAKING POWER (UNLESS LEFT TOO LONG AND BRAKE FLUID LEVELS DROP SIGNIFICANTLY). UNABLE TO LOCATE PRECISE LOCATION OF LEAK (SUSPECT EITHER RESERVOIR OR SOME ASSOCIATED LINE TO CLUTCH HYDRAULICS) OR TO DETERMINE WHY ONLY CLUTCH SYSTEM APPEARS TO BE IMPACTED. 1) NO NOTICEABLE/KNOWN EVENTS LEADING TO FAILURE; UNCERTAIN HOW LONG CONDITION EXISTED PRIOR TO INITIAL DOCUMENTED PROBLEM 2) SEE FAILURE AND CONSEQUENCES NOTED ABOVE

Electrical System
Filed Jan 22, 2007NY

GAUGES HAVE BEEN SURGING ALONG WITH THE HEADLIGHTS. THIS TIME WAS DIFFERENT THOUGH AS THE GAUGES NEVER RETURNED TO NORMAL POSITION AND I DROVE ALL THE WAY TO WORK ( 13 MILES) NOT KNOWING MY SPEED ,MILEAGE NOR TEMP OF MY CAR. AT THE SAME TIME MY RADIO WAS ON AND WHEN I TRIED TO TURN DOWN MY HEAT FROM 4 TO 3 IT TURNED OFF ANY SOUND FROM THE STEREO. WHEN I REACHED WORK I LET MY CAR SET FOR A FEW MORE MINUTES WHEN FINALLY MY GAUGES SURGED ONCE AGAIN AND RETURNED TO NORMAL. I BOUGHT MY CAR A YEAR AGO AND TOLD THE DEALER ABOUT IT THEN (THE SURGES ALWAYS RETURNED TO NORMAL UNTIL THIS EVENING) AND THE DEALER JUST COMMENTED THAT THERE WAS NOTHING THEY COULD DO. *NM

Electrical System › Ignition
Filed Jan 18, 200756,500 milesLA

TWO SEPARATE 2002 FORD FOCUS AUTOMOBILES HAVE HAD THE IGNITION LOCK BREAK, MAKING IT IMPOSSIBLE TO TURN THE KEY, UNLOCK THE STEERING COLUMN, OR START THE VEHICLE. BOTH THESE INCIDENTS OCCURRED WITHIN A COUPLE OF MONTHS OF EACH OTHER. IN THE FIRST CASE, THERE HAD BEEN A GRADUAL INCREASE IN THE DIFFICULTY IN TURNING THE KEY IN THE IGNITION LOCK. IN THE SECOND CASE, THE FAILURE WAS ABRUPT AND COMPLETE - NORMAL OPERATION IN THE EVENING AND TOTAL FAILURE THE NEXT MORNING. THE TWO VEHICLES INVOLVED ARE A 2002 FORD FOCUS 3-DOOR HATCHBACK (ZX3), AND A 2002 FORD FOCUS 4-DOOR SEDAN (ZTS), BOTH TIMES IT WAS NECESSARY TO HAVE THE VEHICLE TOWED TO A DEALERSHIP (SPECIFICALLY, VETERANS FORD IN METAIRIE LA) AND HAVE THE LOCK REPLACED AND TWO NEW KEYS MADE AT THE COST OF $375 FOR EACH OCCURRENCE. *JB

Engine and Engine Cooling
Filed Jan 9, 2007TX

MY FORD FOCUS 2002 STALLS, SOMETIMES IT STOPS COMPLETELY. IT STALLED OUT ON A BRIDGE WHICH INTERFERED WITH TRAFFIC. I TOOK IT TO TIPTON FORD TWICE FOR REPAIRS AND THE PROBLEM STILL EXIST. *NM

Electrical System › Ignition
Filed Dec 26, 200665,000 milesCA

I OWN A 2002 FORD FOCUS LX AND I EXPERIENCED A LOCK UP FAILURE IN THE IGNITION SYSTEM THAT CAUSED ME TO BE UNABLE TO USE MY CAR AT ALL. I HAD TO PAY FOR TOWING, REPLACEMENT OF THE PIECE AND LABOR. I UNDERSTAND FORD KNOWS ABOUT THE MASSIVE FAILURE THAT THIS PIECE IN THEIR CARS HAS EXPERIENCED AND HAS DONE NOTHING TO REPLACE THE PIECE. I HAD MY 4 YEAR OLD WITH FEVER AND NEEDED TO GET HIM TO THE HOSPITAL, THE CAR WAS THE ONLY CAR AVAILABLE FOR MY USE, BUT COULDN'T USE IT AT ALL. I WANT FORD TO DO SOMETHING ABOUT THIS. THANKS. *NM

Engine and Engine Cooling
Filed Dec 20, 200698,580 milesNC

TL*- ON DECEMBER 18TH OF 2006 WHILE COMING OUT A DRIVE-THRU, CONTACT STATES THAT THE ENGINE THERMOSTAT WENT ABOVE NORMAL . THE GAUGE TEMPERATURE REACHED THE TOP OF THE REGISTER. THE CONTACT STATED IN ORDER FOR HER ENGINE NOT TO OVER HEAT SHE HAD TO DRIVE AT A SPEED OF 45MPH. THE CONTACT CURRENTLY HAS THE VEHICLE AT THE DEALERSHIP AND THEY STATED THAT THE PROBLEM WITH THE VEHICLE IS THAT THE RESISTOR THAT CONTROLS THE COOLING HAD BURNED OUT AND PART OF THE HARNESS HAD MELTED. THE CONTACT STATES THAT SHE HAS BEEN ON THE NHTSA WEBSITE AND THERE ARE 24 SIMILAR COMPLAINTS. IF THE INVOICE FOR REPAIR IS NEEDED CONTACT CAN PROVIDE A COPY OF THE INVOICE.

Electrical System › Ignition
Filed Dec 19, 200662,950 milesUT

IGNITION JAMS, KEY WILL NOT TURN IN LOCK. INTERNET SEARCH TURNS UP HUNDREDS OF COMPLAINTS OF THE SAME NATURE. READ HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS.HTML FOR MORE DETAIL. I HAD TO POUND ON THE KEY WITH A FLASHLIGHT TO GET IT TO WORK. PROBLEM GETTING WORSE/OCCURRING MORE OFTEN. I HAD PREVIOUSLY PURCHASED A REPLACEMENT KEY, THINKING THE OLD ONE MIGHT BE WEARING OUT, IT ONLY WORKS IN THE DOORS, IT WILL NOT WORK IN THE IGNITION AT ALL. *NM

Visibility › Power Window Devices and Controls
Filed Dec 18, 2006TX

THE WINDOW REGULATOR HAS GONE OUT IN TWO DIFFERENT WINDOWS--BOTH BACK WINDOWS WHICH WERE NEVER LOWERED-- IN MY 2002 FORD FOCUS. THE FIRST INCIDENT WAS A YEAR AND A HALF AGO WHEN THE BACK LEFT WINDOW JUST FELL AS I WAS DRIVING DOWN THE STREET. THE SAME THING HAPPENED TO THE RIGHT REAR WINDOW ON DEC. 1, 2006. THIS IS OBVIOUSLY A DEFECT SINCE THE SAME THING HAPPENED TO ONE REAR WINDOW IN MY DAUGHTER'S 2001 FOCUS, AND I HAVE RECENTLY SEEN TWO DIFFERENT FOCUSES IN MY AREA OF TOWN THAT HAVE THEIR BACK WINDOWS HELD UP BY PACKING TAPE, JUST AS MINE WAS! THE LOCAL FORD DEALER TOLD US IT WOULD COST $500 PLUS TO FIX EACH OF THE TWO WINDOWS, SO WE TOOK THE CAR TO AN INDEPENDENT SHOP WHERE WE HAD TO PAY $221 IN 2005 AND WILL PAY APPROXIMATELY THAT AMOUNT AGAIN WHEN WE TAKE THE CAR IN ON DEC. 20. *NM

Electrical System › Ignition › Switch
Filed Dec 11, 200677,000 milesCA

2002 FORD FOCUS IGNITION LOCKING UP. IT JUST COST ME $285.00 TO HAVE A LOCKSMITH COME TO MY HOUSE WHERE MY TOTALLY DISABLED FORD FOCUS SAT. THE LOCKSMITH COMPLETELY REPLACED MY IGNITION AND SHOWED ME THE DIFFERENCE AND THE PROBLEM WITH THE FORD OEM IGNITION. THE LOCKSMITH TOLD ME THAT HE HAS BECOME AN EXPERT IN FORD FOCUS' IGNITIONS DUE TO THIS FAULTY PART. THERE IS NO WAY IN THE WORLD THAT THIS PROBLEM THAT HAS HAPPENED REPEATEDLY TO SO MANY PEOPLE SHOULD JUST GO AWAY. FORD NEEDS TO BE ACCOUNTABLE FOR THIS PROBLEM AND MAKE IT RIGHT FOR THE AMERICAN FORD CAR BUYING PUBLIC OR WE SHOULD STOP BUYING FORD'S! *NM

Engine and Engine Cooling › Exhaust System › Emission Control › Gas Recirculation Valve (egr Valve)
Filed Dec 5, 2006MI

EXHAUST GAS RETURN (EGR) LINE FAILED AT EXHAUST MANIFOLD MOUNTING FLANG . THIS FAILURE ALLOWS CARBON MONOXIDE AND CARBON DIOXIDE TO SEEP INTO THE PASSENGER COMPARTMENT OF THE FOCUS. CO POISING CAN CAUSE: 1)DEATH A) THE DRIVER OF THE FORD FOCUS PASSES OUT AND DIES IN A CRASH B) THE DRIVER OF THE FORD FOCUS DIES FROM CO POISING 2)ORGAN FAILURE IT IS INTERESTING TO NOTE THAT YOU CAN'T ATTACH A PHOTOMICROGRAPH'S TO THIS COMPLAINT FORM? *JB

Suspension
Filed Nov 22, 2006FL

IN LATE OCTOBER 2006 I TOOK MY 2002 FORD FOCUS FOR VIBRATION/GRINDING NOISE COMING FROM FRONT END. FORD WALKER IN CLEARWATER, FLORIDA SAID THAT MY ENGINE/TRANS. MOUNT WERE WORKING PROPERLY. FORD KEPT MY CAR FOR 1 WEEK AND I STILL HAD THE SAME PROBLEM. I TOOK THE CAR BACK TO FORD THE VERY NEXT DAY BECAUSE OF THE SAME PROBLEM. AGAIN THEIR SERVICE MANAGER AND REGIONAL MANAGERS TOLD ME THAT NOTHING WAS WRONG WITH MY CAR. FORD CHARGED ME $100 FOR MY DEDUCTIBLE AND DIDN'T FIXED MY PROBLEM. I THEN TOOK MY CAR TO ANOTHER PLACE WHERE THEY REPLACED MY RIGHT SIDE ENGINE MOUNT WHICH WAS COMPLETELY BROKEN. THE VERY SAME PIECE FORD WALKER LIED TO ME STATING IT WAS WORKING PROPERLY. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Nov 21, 200646,300 milesIL

FUEL PUMP QUIT ON MY 2002 FORD FOCUS - CAR STALLED IN TRAFFIC. THIS SAME PROBLEM ON YEAR 2000 AND 2001 FORD FOCUS HAVE BEEN GIVEN EXTENDED WARRANTY BUT NOT THE 2002. *JB

Air Bags › FrontalCrash1 injured
Filed Nov 8, 2006NM

DT*: THE CONTACT STATED THE VEHICLE WAS INVOLVED IN TWO SEPARATE FRONT END COLLISIONS AND BOTH TIMES, THE FRONT DRIVER SIDE AIRBAGS DID NOT DEPLOY. ON THE FIRST OCCASION, THE VEHICLE WAS TRAVELING 40 MPH ON NORMAL ROAD CONDITIONS, AND 30 MPH ON THE SECOND INCIDENT. BOTH TIMES THE CONTACT WAS WEARING THE SEATBELT; THERE WAS NO PRIOR WARNING LIGHTS TO INDICATE THERE WAS A PROBLEM WITH THE AIRBAG. THE CONTACT SUSTAINED MODERATE INJURIES AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AFTER THE FIRST ACCIDENT, WHO DETERMINED THAT THE AIRBAGS NEEDED TO BE REPAIRED AND PERFORMED THE REPAIR. AFTER THE SECOND ACCIDENT, THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO COULD NOT DUPLICATE THE PROBLEM WITH THE AIRBAG. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR FURTHER EXAMINATION. THE CONTACT ENCOUNTERED SIMILAR COMPLAINTS ON THE NHTSA WEBSITE.

Power Train › Clutch Assembly › Pedal/Hand Lever(motorcycle)
Filed Nov 6, 200630,500 milesMI

CLUTCH PEDAL DISINTEGRATED, INVESTIGATED IT AND FOUND OUT THAT HYDRAULIC FLUID IS LEAKING FROM CLUTCH MASTER CYLINDER. DEALER SAID IT IS NOT COVERED BY WARRANTY. I THINK IT SHOULD NOT HAD WORN OUT PREMATURELY WHEN THE CAR HAVE ONLY 32500 MILES ON IT. *NM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Oct 31, 200640,435 milesIL

(1) VEHICLE WITH APPROXIMATELY 40K MILES EXHIBITED HARD STARTING AND OCCASIONAL STUMBLE FOR 6-8 WEEKS. (2) FAILURE WAS CLOGGED FUEL PUMP AND VEHICLE WOULD NOT START. (3) CORRECTION WAS REPLACEMENT OF FUEL PUMP WITH UPDATED UNIT. *NM

Electrical System › Ignition
Filed Oct 23, 2006UT

THE KEY STOPPED TURNING THE IGNITION SWITCH. THE CAR CANNOT BE STARTED. *NM

Structure
Filed Oct 17, 200642,000 milesKS

WATER LEAKS INTO PASSENGER SIDE FLOOR BOARD EVERYTIME IT RAINS. *NM

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Oct 13, 200646,874 milesMN

DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, POOR BRAKING ACTION WAS NOTICED. THERE WAS NO WARNING LIGHT ILLUMINATED TO ALERT THE DRIVER. THE CONTACT NOTICED A PRESENCE OF HYDRAULIC FLUID IN THE DRIVER SIDE CARPET. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED A LEAK FROM THE CLUTCH MASTER CYLINDER, WHICH WAS LOCATED INSIDE THE VEHICLE. THE CLUTCH MASTER CYLINDER AND THE BRAKE MASTER CYLINDER, LOCATED IN THE ENGINE COMPARTMENT HAD A COMMON RESERVOIR. THE CLUTCH MASTER CYLINDER AFFECTED THE FLUID LEVEL OF THE BRAKE MASTER CYLINDER. THE DEALERSHIP INDICATED THERE WAS NO RECALL FOR THIS DEFECT. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. UPDATED 02/06/07. *JB

Electrical System › Ignition
Filed Oct 7, 200637,052 milesMD

MY IGNITION SWITCH HAS BEEN GIVING MY DAUGHTER PROBLEMS AND NOW STOP WORKING ALL TOGETHER. I HAVE HEARD SIMILAR COMPLAINTS WITH THIS CAR FORD FOCUS. *NM

Electrical System › Ignition
Filed Oct 6, 2006LA

AFTER THE KEY IS INSERTED INTO THE IGNITION, IT WILL NOT TURN DESPITE ANY WIGGLING OF THE STEERING WHEEL, STEPPING ON THE BRAKES, BEGGING, OR PLEADING. IT HAS BEEN DIFFICULT TO TURN BEFORE AND WE HAVE SUCCESSFULLY MADE IT TURN, BUT HAS NEVER LEFT US STRANDED UNTIL NOW. MY HUSBAND IS STRANDED AS I WRITE THIS WAITING FOR SOMEONE TO COME PICK HIM UP FROM A RESTAURANT. WE HAVE NO WAY OF OPERATING THE VEHICLE. WE WILL HAVE TO HAVE IT TOWED TO THE DEALERSHIP. *JB

Vehicle Speed Control
Filed Oct 4, 2006NY

THE SPEEDOMETER ON MY 2002 FORD FOCUS SUDDENLY DROPS TO ZERO. IT OFTEN TAKES SEVERAL MINUTES TO RESET AND OFTEN DOES THIS REPEATEDLY. IT HAS BEEN HAPPENING WITH INCREASING FREQUENCY THIS STARTED AFTER THE WARRANTY EXPIRED BUT IT IS A SAFETY ISSUE THAT FORD KNOWS ABOUT AND WILL NOT CORRECT. THEY CLAIM THAT I MUST REPLACE THE ENTIRE EXPENSIVE INSTRUMENT CLUSTER. *JB

Power Train › Automatic Transmission
Filed Sep 29, 200658,000 milesTX

THE TRANSMISSION SLIPS AND SHIFTS EXTREMELY ROUGH. OTHER TIMES WHEN THE TIMES COMES FOR THE TRANSMISSION TO SHIFT, THERE IS GREAT HESITATION. AT TIMES IT DOESN'T CHANGE UNTIL THE VERY LAST HIGH RPM. THE SHIFTING PATTERNS HAVE BEEN OFF COMPLETELY. HORSE POWER AS WELL AS TORQUE ARE LOST DUE THE FAULTY SHIFTING. *JB

Air Bags › Frontal › Sensor/Control Module
Filed Sep 26, 200650,000 milesMI

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE FRONT DRIVER'S AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO DETERMINED THAT THE AIR BAG SENSOR/CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED.

Electrical System › Ignition
Filed Sep 14, 200696,754 milesMI

STARTING HAVING DIFFICULTY TURNING MY KEY IN IGNITION FOR 2 DAYS. ON THE THIRD DAY THE KEY WOULD NOT TURN AT ALL. HAD TO HAVE CAR TOWED TO A REPAIR FACILITY AND THE ESTIMATED BILL IS $350.00 DUE SOMETIME TODAY. *NM

Visibility › Power Window Devices and Controls
Filed Sep 13, 200644,000 milesMD

THE WINDOW REGULATOR ON THE REAR WINDOW ON THE PASSENGER SIDE OF MY WIFE'S 2002 FORD FOCUS BROKE WHEN SHE ATTEMPTED TO ROLL THE WINDOW DOWN USING THE ELECTRICAL CONTROLS. ONCE THE WINDOW WAS ROLLED DOWN, IT WOULD NOT ROLL UP. THE PARTS MANAGER AT THE FORD DEALER INFORMED ME THAT ALL OF THE REAR PASSENGER SIDE WINDOW REGULATORS OF THE 2002 FORD FOCUS' BREAK. THIS IS DANGEROUS BECAUSE A SMALL CHILD COULD FALL OUT OF THE VEHICLE. ADDITIONALLY, SINCE THE WINDOW CANNOT ROLL UP, IF IT IS RAINING VISIBILITY OUT OF THE REAR WINDOW IS NIL. *NM

Electrical System › Ignition
Filed Sep 8, 2006102,000 milesGA

DT*: THE CONTACT STATED WITHOUT WARNING, THE VEHICLE WOULD NOT START AND WAS TOWED TO THE DEALERSHIP WHO DETERMINED THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WORKED PROPERLY FOR TWO YEARS, AND THEN THE VEHICLE WOULDN'T START. AFTER AN HOUR OF TRYING, THE VEHICLE STARTED AND WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR INSPECTION.

Electrical System › Ignition
Filed Sep 7, 200647,000 milesVA

IGNITION LOCK CYLINDER FAILED FOR A SECOND TIME SINCE 9/16/04. HAD TO BE REPLACED BY DEALER. *JB

Electrical System › Ignition
Filed Sep 5, 2006CA

FAULTY IGNITION; HAD TO CALL LOCKSMITH MOBILE AND GET WHOLE CYLINDER REPLACED. JUST LIKE MANY OTHER OCCURRENCES I'VE READ UP ON, KEY WOULD NOT TURN. WAS TOLD THIS WAS A VERY PREVALENT PROBLEM WITH THIS MODEL. IN THE WEEKS LEADING UP TO THE REPLACEMENT, I FOUND THE KEY WAS INCREASINGLY HARDER AND HARDER TO TURN AND START THE CAR; IT WOULD TAKE AN EXTRA LITTLE TUG TO START. *NM

Electrical System › 12v/24v/48v Battery
Filed Aug 30, 2006100,000 milesLA

I HAVE A 2002 FORD FOCUS ZX5 THAT IS WELL MAINTAINED. WITHIN THE FIRST 2-3 YEARS, I HAVE HAD TO REPLACE THE FRONT BRAKES AND ROTORS. IN 2004 I HAD TO REPLACE THE BATTERY. IN 2005 I HAD TO REPLACE THE RIGHT REAR WINDOW MOTOR. PRESENTLY THE LEFT REAR WINDOW MOTOR ISN'T WORKING; THE WINDOW WILL NOT GO UP. THE REAR FRONT WINDOW IS NOT WORKING PROPERLY AND THE AIR BAG LIGHT COMES ON EACH TIME THE CAR IS STARTED AND STAYS ON. THE CD PLAYER HAD TO BE REPLACED IN 2005. IN 2006 ALL FOUR TIRES HAD TO BE REPLACED BECAUSE OF FACTORY DRY ROT. I REGULARLY SERVICE AND MAINTAIN THE CAR, AND HAVE APPROXIMATELY 28,000 MILES ON IT. I TAKE EXCELLENT CARE OF MY VEHICLE AND FEEL THIS CAR IS NOT MADE WITH QUALITY PARTS AND THAT IT IS NOT SAFE. ALTHOUGH I DRIVE AT NORMAL SPEEDS, IT DOES NOT GET THE MILEAGE STATED ON THE STICKER. *JB

Electrical System › Ignition
Filed Aug 20, 2006NV

MY PROBLEM IS WITH MY 2002 FORD FOCUS. THE IGNITION AND STEERING WHEEL CONSTANTLY LOCK UP AND MAKE IT IMPOSSIBLE TO START THE CAR. THIS HAS BEEN HAPPENING FREQUENTLY FOR THE PAST 4 MONTHS. *JB

Electrical System › 12v/24v/48v Battery › Cables
Filed Aug 18, 20063,823 milesNY

DT*: THE CONTACT STATED THE VEHICLE WOULD NOT START ON THREE DIFFERENT OCCASIONS. A NEW BATTERY WAS INSTALLED BUT THE PROBLEM PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE BATTERY CONNECTOR CABLE TO THE MOTOR WAS THE SOURCE OF THE PROBLEM AND A NEW CONNECTOR WAS INSTALLED. THE CONTACT WAS AWARE OF RECALL #02V288000, PERTAINING TO THE ELECTRICAL SYSTEM:BATTERY:CABLES WHICH DESCRIBED THE VEHICLE'S ELECTRICAL DEFECT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 8/31/2006 - *NM

Electrical System › Ignition
Filed Aug 16, 200619,000 milesMA

2002 FORD FOCUS, THE VEHICLES IGNITION CYLINDER WILL NOT TURN. I CAN PLACE THE KEY IN THE IGNITION BUT IT WILL NOT TURN TO START THE VEHICLE. THIS HAPPENED THREE OR FOUR TIMES BUT I WAS ABLE TO GET THE KEY TO TURN, BUT THIS TIME I COULDN'T AND I AM TOWING IT TO THE DEALER TO HAVE THE IGNITION CYLINDER REPLACED. *NM

Electrical System
Filed Aug 16, 200681,007 milesTX

DT*: THE CONTACT STATED THE VEHICLE HAD PROBLEMS WITH THE ELECTRICAL SYSTEM WHILE DRIVING 35 MPH. THE VEHICLE STOPPED AND COULD NOT BE RESTARTED AFTER NUMEROUS ATTEMPTS, NEITHER THE AIR CONDITIONER NOR THE POWER WINDOWS WORKED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP SEVERAL TIMES BUT COULD NOT DUPLICATE THE PROBLEM. THE CONTACT EXPRESSED THAT THE ELECTRICAL PROBLEM WAS GETTING WORSE BECAUSE THE VEHICLE WAS NOT GETTING THE NECESSARY POWER AND BECAME SLOWER. THERE WAS NOT A REGULAR RESPONSE WHEN THE GAS PEDAL WAS DEPRESSED HARD.*AK

Electrical System › Ignition › Switch
Filed Aug 15, 200660,000 milesNE

THE IGNITION ON MY 2002 FORD FOCUS WITH 60,000 MILES LOCKED UP WHEN I PUT THE KEY IN. WHAT I THOUGHT WOULD BE A FAST TRIP INTO THE POST OFFICE LEAD TO A SIX HOUR EVENT OF TRYING TO GET MY CAR STARTED, CALLING FORD, AND AAA., TO MAKE MATTERS WORSE IT WAS DURING A THUNDERSTORM. AFTER SIX HOURS MY CAR WAS TOWED TO A LOCAL MECHANIC WHERE THE IGNITION WAS WORKED ON FOR A COSTLY PRICE. *JB

Tires
Filed Aug 7, 2006FL

DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE TIRE TREAD SEPARATED FROM THE TIRE, DESTROYING THE FRONT CONTROL PANEL OF THE VEHICLE. THE TIRE INDICATED THE RECOMMENDED PSI AS 34 AND IT HAS BEEN KEPT TO THAT STANDARD. THE TIRE WAS APPROXIMATELY ONE YEAR OLD WHEN THIS INCIDENT OCCURRED. THERE WAS NO ABNORMAL BULGING AND THE VEHICLE HAD NO VIBRATION. THERE WAS ALSO NO MORE THAN 15000 MILES ON THE TIRE.

Electrical System › 12v/24v/48v Battery › Cables
Filed Aug 7, 200647,000 milesTN

MY 2002 FORD FOCUS SE WAGON HAS HAD INNUMERABLE PROBLEMS. FIRSTLY..MELTING BATTERY CABLES DUE TO POOR AND FAULTY WIRING THAT COULD HAVE CAUSED AN EXPLOSION OF THE BATTERY HAD I NOT HAD TO PAY TO GET IT FIXED ALONG WITH PURCHASE OF TWO NEW BATTERIES THANKS TO THE MELTING BATTERY CABLES CAUSING A SHORT IN THE SYSTEM. IT SUBSEQUENTLY KILLED THE ALTERNATOR WHICH HAD TO BE REPLACED. IT ALSO SUBSEQUENTLY KILLED THE THERMOSTAT AND THE SOLENOID SWITCH WHICH CAUSED OVERHEATING AND DYING PROBLEMS WITH THE CAR WHILE DRIVING. MOST RECENTLY THE PASSENGER SIDE WHEEL BEARING WENT OUT AND WAS CAUSING DRIVING PROBLEMS UNABLE TO CONTROL CAR. NOW MORE RECENTLY, IT HAD TO HAVE A FAULTY TIE ROD PLACED WHICH NEARLY CAUSED ME TO HAVE AN ACCIDENT. AND AS OF LAST FRIDAY, ITS BACK IN THE SHOP AGAIN THIS TIME FOR ENGINE STALLING AT 65 MILES PER HOUR WHICH NEARLY CAUSED YET ANOTHER ACCIDENT BECAUSE I WAS PASSING ANOTHER CAR AND MINE SUDDENLY BEGAN VIBRATING SO BAD AND THEN LOST POWER AND I HAD TO STRUGGLE MY WAY TO THE MEDIAN. THIS CAR IS DANGEROUS AND FORD REFUSES TO DO NOTHING ABOUT IT. I HAVE PAID OUT NEARLY 2000.00 ON ALL THESE PROBLEMS WHICH WERE SIMILAR TO ISSUES ALREADY RECALLED AND YES I AM MAD. I HAVE CALLED FORD AND COMPLAINED BUT TO NO AVAIL. *JB

Engine and Engine Cooling
Filed Jul 31, 2006PA

I AM HAVING PROBLEMS WITH MY CAR NOT STARTING ON OCCASION. ALSO, THE CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. *JB

Engine and Engine Cooling
Filed Jul 31, 2006PA

THE FIRST WEEK OF ME PURCHASING MY CAR AT GARNET FORD IN CHADDSFORD, PA, I NOTICED I WAS HAVING PROBLEMS WITH MY CAR NOT STARTING. THIS HAS ONLY CONTINUED TO HAPPEN MORE. ALSO, MY CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. THE CAR WILL START RIDING ROUGH AND SHAKING INDICATING THE CAR IS GOING TO STALL. I BROUGHT THIS TO THE DEALERS ATTENTION ON MANY OCCASIONS AND THEY TOLD ME THAT BECAUSE THE PROBLEM WAS INTERMITTENT AND THEY COULD NOT RE-CREATE THE PROBLEM THERE WAS NOTHING THEY COULD DO TO CORRECT IT. THESE ARE PROBLEMS THAT STARTED DURING THE FIRST WEEK OF ME OWNING THE CAR. THE CAR WAS GIVEN TO ME THIS WAY AND GARNET FORD IS SAYING THE PROBLEM IS WITH MY IAC AND THROTTLE BODY STICKING BUT THOSE TWO THINGS ARE AGE RELATED PROBLEMS AND I ADVISED THEM THAT THIS PROBLEM HAS BEEN HAPPENING SINCE DAY ONE. THEY HAVE REFUSED TO LOOK INTO THIS PROBLEM FURTHER AND THEY ARE NOT TAKING RESPONSIBILITY FOR WHAT IS HAPPENING TO MY CAR. I'M VERY UPSET WITH GARNET FORD FOR GIVING ME A CAR WITH THESE PROBLEMS AND I EXPECT THEM TO LOOK INTO WHAT IS CAUSING THE PROBLEM AND FIX IT ON THEIR DIME NOT MINE. IF THIS DOES NOT HAPPEN, I WILL SEEK OTHER WAYS AT GETTING THEIR ATTENTION. *JB

Engine and Engine Cooling
Filed Jul 31, 2006PA

I AM HAVING PROBLEMS WITH MY CAR NOT STARTING ON OCCASION. ALSO, THE CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jul 25, 200628,000 milesWI

2002 FORD FOCUS STALLED WITHOUT WARNING. MECHANIC REPLACED FUEL PUMP ASSEMBLY AND FUEL PUMP RELAY. *KB ***NAR*** *JB

Unknown or Other
Filed Jul 23, 2006WA

1. I WAS DRIVING MY 2002 FORD FOCUS WAGON BACK FROM A CAMPING TRIP AND I WAS GOING ABOUT 60 MPH ON THE FREEWAY 2. ALL OF A SUDDEN THERE WAS A "CRACK"/"BANG" FROM THE BACK OF THE CAR, DRIVERS SIDE, THE CAR CONTINUED WITHOUT JOLTING/SWERVING (I.E. NO AFFECT TO THE DRIVING OF THE VEHICLE), HOWEVER, AFTER ANOTHER FEW MILES THE REAR DRIVERS SIDE WHEEL WAS MAKING A HIGH PITCHED SOUND, PLUS CRACKING, PLUS SOME JOLTING AS THE BEARING REALIGNED ITSELF AT TIMES. I STOPPED THE CAR AND THE HEAT FROM THE WHEEL WAS INCREDIBLE, ONE COULD HAVE FRIED AN EGG ON IT (THIS WHEEL WAS MUCH HOTTER THAN THE OTHERS). UNFORTUNATELY THIS HAPPENED ON A STRETCH OF ROAD WHERE THERE ARE NO TOWNS, NO CELL PHONE SIGNAL, ETC, I WAS FORCED TO DRIVE THE CAR TO A TOWN, MAX OF 40 MPH ON A 60 MPH STRETCH OF ROAD, I HAD A BABY IN THE CAR AND WAS SCARRED THAT SOMETHING WOULD HAPPEN TO HER. IN THE TOWN, I LEFT THE CAR, HAD TO CALL A FRIEND TO DRIVE ME HOME. I MUST SAY IT WAS THE MOST UNPLEASANT FEELING IN THE WORLD. IN ADDITION, THIS HAPPENED ON A SATURDAY NIGHT, WHERE ALL CAR SHOPS ARE CLOSED! 3. REPAIR SHOPS OPEN TOMORROW, THE REPAIR IS YET TO TAKE PLACE. *NM

Electrical System
Filed Jul 21, 20063,823 milesNY

DT*: THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, IT WAS UNRESPONSIVE. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE THEY DETERMINED A CONNECTOR IN THE IGNITION NEEDED TO BE REPLACED.

Engine and Engine Cooling › Engine
Filed Jul 16, 2006VA

2002 FORD FOCUS SEDAN MANUAL TRANSMISSION WITH 80,000 MILES. WITH NO WARNING THE ENGINE ACTS AS IF IT IS GOING TO STALL, VEHICLE HESITATES, JERKS AND SPUTTERS. THIS LITERALLY CAUSES THE VEHICLE TO JOLT FORWARDS AND BACKWARDS AND SHAKES THE PASSENGERS INSIDE THE VEHICLE. THIS IS A VERY SCARY EVENT, ESPECIALLY AT 70+ MPH SPEED OR WHEN IN TRAFFIC. HIGHLY CONCERNED THAT THE VEHICLE IS GOING TO SIMPLE SHUT OFF WHILE ON INTERSTATE 95 WHICH COULD BE DEADLY. THE FORD DEALER WHERE THE VEHICLE WAS PURCHASED AND MAINTAINED HAS RUN A DIAGNOSTIC TEST THAT SHOWED NO ABNORMALITIES. THE FOLLOWING WEEK THE KEY WOULD NOT TURN AND THE VEHICLE HAD TO BE TOWED WITH IGNITION/STEERING REPAIRS. THE VEHICLE WAS RE-EXAMINED WHILE AGAIN IN THE SHOP AND DRIVEN AGAIN BY THE SERVICE TEAM AND THEY WERE UNABLE TO PROVIDE A USEFUL DIAGNOSIS OF THE ENGINE HESITATION PROBLEMS. WE NEED A RESOLUTION TO THIS PROBLEM AND IT APPEARS THAT NO ONE CAN APPROPRIATELY DIAGNOSE THE PROBLEM. *JB

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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