TAKATA RECALL WHEN ACCELERATING EXHAUST CAN BE SMELLED IN THE CABIN OF THE CAR. IT APPEARS TO BE COMING OUT OF ALL OF THE AIR VENTS. IT GETS SO STRONG THAT THE WINDOWS MUST BE ROLLED DOWN IN ORDER TO CLEAR THE EXHAUST SMELL FROM THE CABIN OF THE CAR. THE CAR ALSO OFTEN HAS A VERY ROUGH IDLE. AT TIMES WHEN ACCELERATING THE AIR CONDITIONER LOSES POWER AS WELL. THIS CAR HAS BEEN TAKEN INTO A CERTIFIED FORD DEALERSHIP 3 TIMES NOW FOR ALL OF THESE ISSUES. NONE OF THE ISSUES HAVE BEEN RESOLVED. IT IS ACTUALLY SCHEDULED TO GO BACK TO A DIFFERENT CERTIFIED FORD DEALERSHIP FOR ITS FOURTH MAINTENANCE REPAIR.
2015 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
I PURCHASED MY FORD EXPLORER 2015 ON 5-26-16 THE VEHICLE STARTED HAVING A STRANGE ODOR COMING FROM THE AIR VENTS WHEN THE CAR WAS ACCELERATING. FORD HAD THE DEALERSHIP START CHECKING DIFFERENT THINGS ON THE CAR REPLACED PTU AND VENT HOSE AND INSTALLED UPDATE MUFFLER THE VEHICLE STILL HAS ODOR. NEXT FORD HAD THEM SEAL ALL SEAMS STILL SAME SMELL THIS WENT ON ALL SUMMER THE DEALERSHIP HAD MY VEHICLE ALL THE TIME THEN ON 8-30-2016 A FORD FIELD TECHNICIAN CAME TO THE DEALERSHIP SAID THE VEHICLE WAS FIXED AND CLOSED THE CASE WITH FORD. IT IS 11-9-16 VEHICLE IS STILL SMELLING I HAVE EMAILED THE PERSON I WAS IN CONTACT WITH AND SHE WON'T RESPOND
EXHAUST GAS SMELL INSIDE THE CABIN DURING AND AFTER ACCELERATION, HILL CLIMBING OR TRAILER TOWING.
OUR EXPLORER LIMITED UNIT HAS LESS THAN 21,000 MILES ON IT. WHILE ACCELERATING TO PASS ANOTHER VEHICLE, CLIMBING A HILL / MOUNTAIN OR SIMILAR SITUATION EXHAUST FUMES ENTER THE CABIN. THE A/C UNIT IS ON AND IN THE RECIRCULATION MODE WITH THE REAR A/C UNIT OPERATING. THE NOXIOUS FUMES SMELL LIKE ROTTEN EGGS / SULFURIC ACID. THE ONLY WAY TO CLEAR THE DANGEROUS EXHAUST GASES IS TO OPEN WINDOWS ALLOWING FOR A CHANGE IN THE CABIN'S ATMOSPHERE. THIS IS A RECURRING ISSUE THAT CAN BE REPLICATED. WORKING WITH THE DEALERSHIP WE PURCHASED FROM AS WELL AS FORD CORPORATE TO RESOLVE THIS DANGEROUS SITUATION. MANY UNITS ARE EXPERIENCING THIS SAME ISSUE. NO PROVEN REPAIR / FIX TO DATE. HOW LONG WILL IT TAKE FORD'S ENGINEERING TEAM TO ISOLATE THE REASON THIS OCCURS AND PROVIDE A PROVEN REPAIR / RECALL? COULD IT BE THE UNITS EXPERIENCING THIS RECURRING PROBLEM COULD BE COMING OUT OF THE SAME MANUFACTURING FACILITY?
HAVE BEEN HEARING A VIBRATION SOUND COMING FROM THE DRIVERS SIDE WINDSHIELD FOR ABOUT A WEEK BUT COULDN'T FIND THE SOURCE OF THE SOUND. TODAY, WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE BLACK MOLDING FROM THE DRIVERS SIDE WINDSHIELD FLEW OFF. LUCKILY, THERE WAS NOBODY BEHIND US WHEN IT HAPPENED. WHEN WE WERE ABLE TO STOP AND INSPECT IT, IT WAS CLEAR THE MOLDING HAD BROKEN AT THE CLIPS AND THE VIBRATION SOUND HAD BEEN COMING FROM THERE. *TR
HAVE TAKEN THIS VEHICLE TO FORD 4 TIMES WITHOUT RESOLUTION. EXHAUST SMELL OVERPOWERING DURING ACCELERATION AND NOW AFRAID TO TAKE LONG TRIPS OVER INCLINED ED GRADES, ESSENTIALLY LIMITING TO NO TOWING, NO VISITS TO FAMILY, ESSENTIALLY A BIG WHITE ELEPHANT IN MY GARAGE
AUGUST 10-OCTOBER 20TH: NUMEROUS FAULT CODES APPEARED ON DASH: TERRAIN MANAGEMENT FAULT LIGHT APPEARED ON DASHBOARD, THEN THE ENTIRE DASHBOARD WENT BLACK, THE AIR CONDITIONING STOPPED, THE RADIO TURNED OFF, THE TERRAIN MANAGEMENT CONTROL KNOB WAS NO LONGER LIT. SUDDENLY, VERY HOT AIR STARTED POURING OUT OF ALL VENTS WITH WHAT SEEMED LIKE MAXIMUM FAN SPEED. FOR 34 OUT OF 60 DAY PERIOD (6 OCCURRENCES AND 6 VISITS TO DEALERSHIP), FORD KEPT VEHICLE AND TRIED TO DETERMINE THE CAUSE. THEY WERE UNABLE TO RETRIEVE ANY ERROR CODES OR DUPLICATE THE PROBLEM. PROVIDED DETAILS AND PICTURE FROM MY CELL PHONE OF ERROR MESSAGES TO SERVICE DEPT. AUGUST 28: WE WERE DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 78, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT
LOOK AT VIDEO LINK @ CBS DETROIT RADIO "VIDEO" -2015 FORD EXPLORER PROBLEMS- ALSO YOU TUBE. (2015 FORD EXPLORER PROBLEMS) HTTP://DETROIT.CBSLOCAL.COM/VIDEO/CATEGORY/NEWS/3563437-COUPLE-SAYS-THEIR-SUV-IS-PUTTING-THEIR-LIVES-AT-RISK/
UPDATE TO NHTSA COMPLAINT #10914850 VEHICLE STILL IN SERVICE SINCE 9/26/16. TOTAL DAYS AT DEALER FOR SERVICE DUE TO EXHAUST FUMES / CHEMICAL SMELL IN PASSENGER COMPARTMENT: 26 AS OF 10/16/16. HAVE BEEN TOLD FORD'S ENGINEERING REP (DURING FORD'S "FINAL REPAIR ATTEMPT" UNDER LEMON LAW) ALSO SMELLED FUMES IN CABIN UNDER WOT AND WHEN ENGINE UNDER LOAD. WAS TOLD THAT IT COULD NOT BE CARBON MONOXIDE IN CABIN MAKING ME DIZZY AND SICK FEELING BECAUSE "CATALYTIC CONVERTER CHANGES CARBON MONOXIDE TO CARBON DIOXIDE, WHICH IS WHY DEALER USES CO2 METER NOT CO METER". WAS INFORMED THAT REGIONAL ENGINEER INSTRUCTED DEALER TO REPEAT TSB 14-0130 EVEN THOUGH THEY WERE THEN TELLING ME THAT THE SMELL IS FROM "MILDEW ON THE A/C EVAPORATOR CORE", WHICH CONTRADICTS THEIR PERFORMING THE TSB TO SEAL THE VEHICLE FROM EXHAUST FUMES A SECOND TIME (PERFORMED PREVIOUSLY WITHOUT EFFECT IN 10/2015). HAVE BEEN TOLD MANY DIFFERENT "REASONS" FOR THE FUMES IN CABIN, NONE OF WHICH MAKE MUCH SENSE. MILDEW DOES NOT SMELL LIKE SULFUR OR EXHAUST FUMES. TO MAKE THINGS WORSE, I WAS TOLD THAT I "DO NOT DRIVE ENOUGH MILES" DURING MY TRIPS TO "DRY OUT THE EVAPORATOR CORE" SO I AM TOLD MY DRIVING HABITS, NOT FORD'S DESIGN FLAWS ALLOWING EXHAUST INTO CABIN, ARE THE REASON FOR THE FUMES. SERVICE MANAGER HAS BEEN DILIGENT AND PROFESSIONAL AND IS A GENUINELY NICE PERSON, THOUGH FORD IS TRYING TO SERVE UP A "RED HERRING" BY TRYING TO DIVERT ATTENTION TO THE A/C SYSTEM RATHER THAN ADMIT TO EXHAUST FUMES IN PASSENGER CABIN. FORD
UPON ACCELERATION AT HIGH RPM (300+), A STRONG ODOR OF EXHAUST FUMES IS PRESENT INSIDE THE PASSENGER CABIN. THIS CONDITION IS TYPICAL WHEN ACCELERATING ONTO FREEWAYS, PASSING A VEHICLE OR OTHERWISE UNDER LOAD. SETTING THE ENVIRONMENTAL CONTROL CIRCULATION TO RECIRCULATE INTERIOR AIR DOES NOT PREVENT THE OCCURRENCE. LAST VISIT TO FORD DEALERSHIP ON 10 OCTOBER 2016 TO ADDRESS CONCERN FOUND NO PROBLEMS. MY VEHICLE CURRENTLY HAS 35,544 MILES AT TIME OF REPORT. IT HAS RESULTED IN NAUSEA AND HEADACHES. MY WIFE HAS EXPERIENCED ABDOMINAL PAIN THAT IS BEING TREATED BUT UNRESOLVED. I QUESTION THE AFFECT OF THE CABIN FUMES ON HER LYMPHATIC SYSTEM RESULTANT FROM EXPOSURE BEYOND NORMAL LIMITS.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, A PIECE OF TRIM THAT CIRCLED THE WINDSHIELD ON THE DRIVER'S SIDE BLEW OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WAS NOT THE ORIGINAL PART ON THE VEHICLE, WHICH CAUSED THE TRIM PIECE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
VERY LOUD POPPING SOUND OCCURS WHEN TURNING VEHICLE TO THE RIGHT AND LOOSE STEERING CONTROL FELT MOMENTARILY WHILE CAR IS IN MOTION. MOST NOTICEABLE AT SLOWER SPEEDS. DIAGNOSED AS STEERING GEAR ASSEMBLY HAS TO BE REPLACED. THIS WAS WITHIN 42,000 MILES (JUST AFTER EXPIRATION OF WARRANTY). VEHICLE HAS ELECTRONIC DRIVER ASSIST AND HAS A 3.2 LITER ENGINE. .
SMELL OF EXHAUST FUMES AND/OR SULFUR-TYPE ODORS COMING THROUGH AIR CONDITIONING SYSTEM UNDER HEAVY ACCELERATION, PASSING ON HIGHWAY, OR WHEN ENGINE IS UNDER A LOAD. FUMES/SMELL GET SO BAD THAT I HAVE TO ROLL DOWN ALL WINDOWS AND OPEN SUNROOF TO VENTILATE THE PASSENGER COMPARTMENT. TOLERATED THE HEADACHES, NAUSEA, AND LIGHT-HEADEDNESS WHILE DRIVING UNTIL SITUATION BECAME INTOLERABLE AND HAD BEGUN TO AVOID DRIVING THE EXPLORER. FIRST SERVICED IN 10/2015, DEALER HAD VEHICLE FOR 4 OR 5 DAYS. I WAS TOLD THAT A TSB WAS PERFORMED WHICH INCLUDED REMOVING THE REAR BUMPER AND USING SEALANT, BUT THAT DID NOT CORRECT THE PROBLEM. FUMES IN PASSENGER COMPARTMENT PERSISTED. ON 9/26/2016 TOOK VEHICLE BACK TO DEALER FOR FURTHER DIAGNOSTICS AND REPAIR ATTEMPTS FOR SAME PROBLEM. DEALER HAD VEHICLE THROUGH 10/4/16, AND CALLED TO TELL ME TO COME PICK-UP VEHICLE AS IT WAS "FIXED" BY CLEANING A/C EVAPORATOR, AND ALSO "SPEAKING WITH FORD ENGINEERS". WENT FOR TEST DRIVE WITH SERVICE MANAGER. AFTER APPROX. 4-5 MILES ON HIGHWAY, UNDER VARYING ACCELERATION CONDITIONS, CABIN BEGAN TO SMELL LIKE FUMES AGAIN, COMING THROUGH THE A/C VENTS. THEN I BEGAN TO FEEL LIGHT-HEADED AND INFORMED SERVICE MANAGER OF SAME. COULD NOT VENTILLATE VEHICLE DUE TO HEAVY RAINS, BUT TAKING A/C OFF OF "RECIRCULATE AIR" HELPED ONLY A LITTLE, AND CHANGED NATURE OF ODOR SLIGHTLY. DEALERSHIP WAS USING A METER TO MEASURE WHAT WAS SUPPOSED TO BE CARBON MONOXIDE. WAS CONSISTENTLY TOLD THROUGHOUT THAT MEASUREMENTS WERE "LOW" AT 900PPM T
BRAKES FAILED WHILE DRIVING. AFTER SEVERAL ATTEMPTS AND RUNNING OFF ROAD IT FINALLY ALLOWED ME TO DEPRESS BREAK PEDAL. BREAK PEDAL HAD BECOME STUCK AND WHEN IT FINALLY WORKED THERE WAS AN AWKWARD SOUND.
I HAVE BEEN SMELLING GAS INSIDE THE CABIN OF MY EXPLORER AND IT HAS MADE ME SICK ON SEVERAL OCCASSIONS IT WAS SO STRONG. IT IS STRONG WHEN PARKED AND IN MOTION.
2015 FORD EXPLORER -- SMELLING EXHAUST ODORS INSIDE THE CAR WHEN ACCELERATING OVER 3,000RPM, USUALLY WHEN MERGING THRU INTERSTATE HIGHWAYS OR EXPRESSWAYS, DRIVING OVER 75MPH OR GOING UPHILL. IT HAPPENS WITH THE A/C MODE IN "RECIRCULATION" OR NOT. I BOUGHT THE CAR BRAND NEW ON JULY 2014. I REPORTED THE ISSUE AT LEAST FOUR (4) TO SIX (6) WITH THE DEALERSHIP'S SERVICE DEPARTMENT, AND THEY ATTEMPTED WITH THE HELP OF FORD ENGINEERS TO FIX IT WITH INSTRUCTIONS FROM TSB 14-0130 BUT IT DOESN'T SEEM TO HELP. ON TWO (2) SEPARATE OCCASIONS, THEY HAD TO GIVE ME A RENTAL CAR FOR TWO (2) WEEKS BECAUSE THEY WERE TROUBLESHOOTING AND ATTEMPTING TO FIX IT. I HAVE ALSO ATTACHED A LETTER FROM THE DEALERSHIP STATING THEIR INTEREST IN PURCHASING THE CAR BUT I DON'T KNOW IF IT HAS SOMETHING TO DO WITH THE DEFECTS BUT I FIND IT VERY INTERESTING.
UPON HARD ACCELERATION, SUCH AS TRYING TO GET ON THE INTERSTATE HIGHWAY OR GOING UP A HILL WHILE PULLING A TRAILER, EXHAUST FUMES ARE GETTING INTO THE PASSENGER CABIN. YOU CAN SMELL AN ODOR SIMILAR TO SULFUR OR LIKE SOMEONE STRUCK A KITCHEN MATCH. THIS IS MOST NOTICEABLE WHEN THE FRONT AND REAR AC UNITS ARE RUNNING. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP TWICE AND THE TSB REPAIRS HAVE BEEN DONE ON THE VEHICLE BUT THE FUMES ARE STILL GETTING INTO THE CABIN. THE LAST TIME I HAD IT IN TO THE DEALER, I HAD ONE OF THE MECHANICS RIDE WITH ME WHILE I GOT ON THE INTERSTATE. HE NEVER WOULD SAY THAT HE SMELLED THE ODOR OF THE EXHAUST BUT IF I COULD SMELL IT, HE CERTAINLY COULD HAVE AS WELL. THE ODOR IS OFFENSIVE AND BOTHERSOME BUT THE CARBON MONOXIDE THAT IT CONTAINS IS POISONOUS. I'VE LOOKED ONLINE AND THERE ARE MANY POST TO VARIOUS WEBSITES POSTED BY OWNERS THAT HAVE THE SAME PROBLEM. FORD SHOULD BE MADE TO CORRECT THIS PROBLEM.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 12,500.
EXHAUST FUMES ARE ENTERING THE CABIN. THIS HAPPENS MOSTLY UNDER HEAVY ACCELERATION WITH THE AC RUNNING. RECENTLY THE EXHAUST FUMES WILL ENTER THE CABIN SITTING AT A STOP LIGHT IF THE WINDOWS ARE OPEN. THE DEALER HAS PERFORMED ALL FORD RECOMMENDATIONS INCLUDING SEALING OF BODY PANEL SEAMS AND REPLACING EXHAUST TIPS. EXHAUST FUMES IN THE CABIN CANNOT BE SAFE.
MY TIE ROD AND ROD AND NAVIGATION SYSTEM WHICH ARE ELECTRIC BROKE WHILE I WAS DRIVING MY VEHICLE. THERE WAS NO FORWARNING OF THE EVENT. I WAS ON THE HIGHWAY, DRIVING AT TRAFFIC SPEED, FAST MOVING CARS EVERYWHERE, LEFT, RIGHT AND CENTRE, FRONT AND BACK ALL GOING ABOVE SPEED LIMITS, NO STEERING CONTROL, NO SAFETY RAMP VISIBLE FOR A FEW KILOMETRES. SUDDENLY I FOUND MYSELF UNABLE TO STEER MY WHEELS, THE INSTRUMENT PANEL LISTED "LOSS OF NAVIGATION SYSTEMS" AND IN RED 'LOSS STEERING CONTROL STOP SAFELY'. THE CAR HAS HAD A SINGLE OWNER, NEVER INVOLVED IN ANY HIGH IMPACT COLLISION, WAS DRIVEN MAINLY IN URBAN AREAS, ONLY 58,813 MILES, PURCHASED DIRECTLY FROM THE DEALERSHIP. I HAD ONLY 6 MILES ON THE SPEEDOMETER WHEN I TOOK OWNERSHIP OF THE CAR.
MY VEHICLE HAS HAD AN EXHAUST SMELL UNDER ACCELERATION SINCE NEW. AFTER APPROXIMATELY 9 MONTHS IT STARTING GETTING REALLY BAD. I TOOK IT TO THE DEALERSHIP BEGINNING OF AUGUST AND THEY COMPLETED THE TECH BULLETIN BUT WAS NOT FIXED SO I TOOK IT BACK. THE DEALER TOLD ME THEY WORKED ON IT FOR 3 DAYS WITH TECHNICAL SERVICE FROM FORD MOTOR HEADQUARTERS BUT COULD NOT FIX IT AND TOLD ME IT WAS SAFE TO DRIVE AND GAVE ME BACK THE VEHICLE. WHEN I PICKER UP THE VEHICLE MY RECEIPT STATED "COULD NOT VERIFY PROBLEM", (THAT IS A MAJOR COVER-UP) BY THE DEALER FROM LIABILITY. I FILED COMPLAINT WITH FORD AND TOOK IT TO ANOTHER DEALERSHIP. THEY VERIFIED THE PROBLEM AND HAVE HAD IT TWICE MORE AND REPLACED THE EXHAUST AND RESEALED THE BODY SEAMS BUT THE SMELL IS STILL THERE. I HAVE BEEN IN CONTACT WITH FORD BUT KEEP GETTING THE RUN AROUND AND TOLD I HAVE TO TAKE IT BACK TO THE DEALER BUT THE DEALER TELLS ME THEY HAVE DONE EVERYTHING TO TRY AND FIX IT. MY MAIN COMPLAINT IS THAT THIS IS A LEASE VEHICLE SO IT BELONGS TO FORD, THEY SHOULD JUST TAKE THEIR VEHICLE BACK AND RELEASE ME FROM MY LEASE SINCE THEY CANNOT FIX THEIR VEHICLE. FORD TELLS ME THAT THEY FILED THE PAPERWORK FOR THE LEMON LAW BUT I NEED TO TAKE IT BACK TO THE DEALER AGAIN AND AGAIN. I JUST PICKED IT UP SATURDAY AND THIS IS MONDAY AND FORD SAYS TAKE IT BACK TO THE DEALER AND FORD WILL CALL ME ON FRIDAY. I DON'T KNOW WHY I HAVE TO KEEP TAKING IT BACK TO DEALER WHEN DEALER STATES THEY CANNOT FIX IT.
STEERING INOPERABLE DURING DRIVING. 41000 MILES, VEHICLE HAD DIFFICULTY STARTING AT 6PM EST. 30 MINUTES PRIOR TO FAILURE, VEHICLE WAS WASHED AND TAKEN TO A GAS STATION TO FILL UP. UPON LEAVING FILLING STATION CAR WOULD NOT START UNTIL AFTER 15 MINUTES. STEERING WAS VERY LABORIOUS TO TURN STEERING WHEEL TO MAKE A LEFT OR RIGHT (UNABLE TO MOVE STEERING WHEEL MORE THAN 1/4 OF INCH IN EITHER DIRECTION). SPEED LIMIT WAS 40 MPH ON LOCAL ROAD AND 15 MINUTES OF DRIVE TIME. TOW TRUCK WAS NECESSARY TO MOVE VEHICLE AS OPERATOR COULDN'T TURN AND STOP OPERATION TO AVOID FATALITY. NO PREVIOUS INDICATION IN VEHICLE SYMPTOM NOTICE UNTIL FAILURE OCCURRED.
EXHAUST INCLUDING CARBON MONOXIDE ENTERS THE CABIN OF MY CAR. THERE IS A STRONG SMELL OF EXHAUST AND SULFUR. THIS OCCURS WHEN YOU EXCEL THE VEHICLE. FORD HAS TRIED MULTIPLE TIMES AND CANNOT FIX MY CAR. THEY HAVE GIVEN UP AND WILL NO LONGER HELP US. LEAVING US WITH HEALTH PROBLEMS. THIS HAS BEEN ONGOING SINCE 5,000 MILES AND WE NOW HAVE OVER 30,000 MILES.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN ATTEMPTING TO HARD ACCELERATE IN THE VEHICLE, EXHAUST FUMES ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES. THE EXHAUST SYSTEM AND OTHER COMPONENTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
CABIN, FROM DAY 1, ALWAYS FILLS WITH PUTRID, EXHAUST TYPE ODOR UNDER HARD ACCELERATION. ALTHOUGH THE "WHEN DID THIS HAPPEN" FIELD REQUIRES A DATE, THIS IS ONGOING.
STRONG ROTTEN EGG SMELL ON HARD ACCELERATION.
TOTAL FAILURE OF STEERING NO WARNING. DRIVING I-26 TURNED OFF TO GET GAS WITHOUT WARNING TOTAL LOSS OF STEERING.
WHEN UNDER LOAD (I.E. CLIMBING HILL) OR FAST ACCELERATION (PASSING A VEHICLE) THERE IS A STRONG ODOR OF EXHAUST IN THE PASSENGER CABIN. THE ODOR IS COMING FROM THE AIR VENTS THROUGHOUT THE VEHICLE. WINDOWS MUST BE OPENED TO GET RID OF THE SMELL. THIS OCCURS PRIMARILY AND WAS MOST NOTICEABLE WHEN THE AIR CONDITIONER UNIT WAS OPERATED (ON RECIRCULATING AIR SETTING) AND WHILE DRIVING UP AN INCLINE. . NOTE: ALTHOUGH THIS ISSUE IS REPORTED AS OCCURRING ON THE DATE INDICATED, WE HAVE NOTICED IT MULTIPLE TIMES WITH THE SAME SYMPTOMS AND CIRCUMSTANCES!
I TOOK MY 2015 FORD EXPLORER IN TO HAVE IT SERVICED. I BOUGHT THE VEHICLE NEW. THE REAR PASSENGER SEAT WOULD NOT FOLD. THE FORD TECH CHARGED 105.00 TO REVIEW THE ISSUE AND STATED "THE HINGE HAS A BROKEN-FAULTY PART" HOWEVER FORD WILL NOT COVER THE REPAIR CHARGE AND IT WILL BE 980.00 TO FIX THEIR "FAULTY" HINGE. THIS IS UNBELIEVABLE, THE INTEGRITY OF THE PARTS WERE "FAULTY" AS NOTED BY THE FORD TECH AND THIS IS A SAFETY ISSUE IF THE SEATS DO NOT OPERATE AS INTENDED. ANY BROKEN PARTS DUE TO 'FAULTY" WORKMANSHIP SHOULD BE REPLACED AT NO CHARGE TO THE OWNER AS SOON AS POSSIBLE. I WAS TOLD FORD WARRANTY WILL NOT COVER THIS EXPENSE EVEN THOUGH THE PARTS WERE 'FAULTY" TO BEGIN WITH! IF SEATS ARE NOT SAVE AND OPERATE AS INTENDED, I BELIEVE IT'S A SEVERE SAFETY CONCERN, ESPECIALLY WITH YOUNG PEOPLE IN CAR SEATS IN THE BACK, WHAT OTHER ISSUES COULD ARISE FROM THIS "FAULT?"
AUGUST 19:IDENTIFIED 3 ERROR CODES, ONE OF WHICH WAS THE POWER STEERING. TECH. SAID VEHICLE WOULD BE VERY DIFFICULT TO STEER IF IT LOST POWER STEERING BECAUSE OF THE SIZE OF EXPLORER. SERVICE CHECKED WIRING AND CONNECTIONS, AND THEY HAD ALSO DRIVEN THE VEHICLE, BUT THEY NEEDED MORE TIME WITH THE VEHICLE. AUGUST 28: ON A CLEAR, WARM DAY AT ABOUT 1:00 PM, DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 75, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT LEAST 4 MINUTES WHILE WE WERE DRIVING. WE TOOK PICTURES OF THE DASHBOARD AND VIDEOTAPED PART OF THIS EPISODE. SEPTEMBER 13: SERVICE TECHS CAN'T DUPLICATE PROBLEM, THE FORD HOTLINE ENGINEER SUGGESTED THAT THE SERVICE DEPT ATTACH A FLIGHT RECORDER TO CAR IN AN EFFORT TO RECORD ACTIVITY IF THE PROBLEM
BURNING PLASTIC / EXHAUST SMELL INSIDE THE CAB ANY TIME WHEN ACCELERATING
WHEN UNDER LOAD (I.E. CLIMBING HILL) OR FAST ACCELERATION (PASSING A VEHICLE) THERE IS A STRONG ODOR OF EXHAUST IN THE PASSENGER CABIN. THE ODOR IS COMING FROM THE AIR VENTS THROUGHOUT THE VEHICLE. WINDOWS MUST BE OPENED TO GET RID OF THE SMELL. THIS OCCURS PRIMARILY WHEN AIR CONDITIONER IS ON, BUT HAS ALSO HAPPENED WHEN AC OFF. VEHICLE WAS RETURNED TO DEALER FOR THIS PROBLEM AND TSB-14-0130 PERFORMED, HOWEVER, PROBLEM STILL OCCURS ALTHOUGH LESS FREQUENTLY AND ODOR NOT AS STRONG.
WHILE DRIVING 30 MPH COMING UP ON A LEFT HAND TURN MY POWER STEERING WENT OUT, THE ADVANCE TRAC LIGHT CAME ON AND THE STABILITY LIGHT ALSO CAME ON MAKING IT REALLY HARD TO MAKE THE TURN. LUCKILY THERE WAS NO CARS TURNING ON MY RIGHT ALLOWING ME TO USE UP BOTH LANES. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD TURNING IT OFF FOR A COUPLE OF MINUTES WHILE I LOOKED TO SEE IF I HAD TURNED SOMETHING OFF. I STARTED IT AND EVERYTHING WAS FINE AS BEFORE.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT NOTICED A MUSTY MOLD ODOR THAT PROGRESSED INTERNALLY DUE TO VARIOUS SEAMS AND SEALS THAT PREMATURELY FRACTURED AND CAUSED WATER INTRUSION. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR DIAGNOSTIC TESTING, BUT THE FAILURE CONTINUED. THE DEALER WAS UNABLE TO PREVENT THE FAILURE AFTER LEAKS NEAR THE SUN ROOF. THE FRONT SEALS AND THE REAR SEALS LEAKED WATER FROM VARIOUS LOCATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A FIFTH TIME, BUT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE VEHICLE FROM THE VENTS. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 60 MPH, THE NO KEY DETECTED WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,400. UPDATED 10/06/16*LJ *TR
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AND ACCELERATING THE VEHICLE, AN EXHAUST ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HVAC MODULE AND AIR EXTRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,200. THE VIN WAS NOT PROVIDED.
AS I WAS DRIVING HOME FROM WORK. I MADE A RIGHT HAND TURN (AT A STOP LIGHT)AND HEARD A "THUMP" I GOT OUT TO INVESTIGATE AND THEIR WAS MY FRONT AXLE (FROM WHAT I WAS TOLD) WAS ON THE GROUND! LUCKY FOR ME I WAS ON A SIDE STREET OR THE OUTCOME COULD OF BEEN A DISASTER.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE OPERATING THE VEHICLE, EXHAUST FUMES WERE PRESENT INSIDE THE VEHICLE AND CAUSED THE OCCUPANTS TO BECOME DROWSY. WHILE USING A CARBON MONOXIDE DETECTOR, THE READING INDICATED THAT THE CARBON MONOXIDE LEVELS REACHED 60 PARTS PER MILLION. THE CONTACT INDICATED THAT THE FAILURE WAS MOST NOTICEABLE WHEN THE AIR CONDITIONER UNIT WAS OPERATED OR WHILE DRIVING UP AN INCLINE. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL DIFFERENT OCCASIONS AND THE EXTRACTOR, MOLDING, VALVE ASY AUTO DRAIN, POWER TAKE OFF ASY, AND THE TRANSFER CASE WERE REPLACED; BUT, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. ..UPDATED 09/20/16 *BF..UPDATED 12/20/16 *BF *TR
I'VE HAD MY 2015 EXPLORER FOR A YEAR NOW. SINCE I HAVE HAD IT, WHEN YOU GET ON THE GAS SUCH AS MERGING IN TRAFFIC OR JUST TAKING OFF THERE IS A FOWL SMELL THAT COMES AND GOES. I THOUGHT BECAUSE IT WAS A NEW VEHICLE THAT WOULD HAPPEN UNTIL I READ THE CURRENT INVESTIGATION AND I AM NOW WORRIED THAT IT ISNT SUPPOSED TO HAPPEN AND IT COULD BE BAD FOR MY CHILDREN AND I.
WE BOUGHT OUR EXPLORER FEBRUARY 2015 AND WHEN I EXCELERATE THERE ARE FUMES THAT COME INSIDE AND SMELLS LIKE EXHAUST AND SOMETHING BURNING. WHEN I TOOK IT IN THEY SAID IT WAS THE CATALYTIC CONVERTER, BUT IT'S STILL DOING IT A YEAR AND A HALF LATER. TAKING IT BACK AGAIN.
I SMELL GASOLINE INSIDE THE CABIN OF MY VEHICLE AND IT HAS MADE ME SICK ON SEVERAL OCCASSIONS.
1ST. STEERING NEEDS SERVICE WARNINGS, TOOK TO DEALER THEY COULD NOT REPLICATE MESSAGE AND GET A COMPUTER CODE, 3 DAYS IN THE SHOP. 2ND POWER STEERING COMPLETELY WENT OUT WHILE DRIVING ON THE HIGHWAY, DIFFICULT TO STEER & MAKE TURNS, GOT IT TO THE DEALER THEY SAW THE PROBLEM, HOWEVER, AFTER TURNING OFF CAR THEY COULD NOT REPLICATE AND GET A COMPUTER CODE, COULD NOT GET APPROVAL FROM FORD TO REPAIR. 10 DAYS IN SHOP THIS TIME, PICKED UP & NOT REPAIRED. TOLD TO RETURN WHEN HAPPENS AGAIN, NOW DRIVING AN UNSAFE CAR. DEALER HELPFUL, FURNISHED RENTAL CAR, NO APPROVAL FROM FORD CO. FOR WARRANTY REPAIRS WITH OUT COMPUTER CODES, MAYBE SOMETHING IS WRONG WITH THE COMPUTER ALSO!
NOXIOUS SMELL COMING FROM VENTS WHILE GOING UP HILL. THIS IS AN ON GOING PROBLEM DEALER HAS HAD SEVERAL TRIES TO REPAIR.THERE ARE OTHER REPAIR ATTEMPTS THAT DEALER WOULD NOT PROVIDE PAPERWORK ON.
I HAVE NOTICED THIS SMELL SOME SINCE I PURCHASED THE VEHICLE, BUT IT HAS PROGRESSIVELY GOTTEN WORSE. UPON HEAVY ACCELERATION (SUCH AS MERGING ONTO THE HIGHWAY), THERE IS A VERY STRONG BURNING SMELL THAT TAKES OVER THE INSIDE OF THE VEHICLE. THE SMELL SEEMS TO BE EXHAUST COMING INTO THE VEHICLE. I HAVE NOTICED AN INCREASE IN "SLEEPY DRIVING", OR GETTING SLEEPY EVEN IF IT IS JUST ON MY WAY HOME FROM WORK. IN JULY 2016 I TOOK THE VEHICLE IN TO BE FIXED, HOWEVER, THE FIX DID NOT WORK. THIS MORNING I TOOK IT BACK TO THE DEALERSHIP FOR MORE REPAIRS. I HAVE A YOUNG CHILD, AND THESE FUMES COMING INTO THE VEHICLE IS NOT ACCEPTABLE AND NEEDS TO BE TAKEN CARE OF IMMEDIATELY. FORD NEEDS TO DO SOMETHING, OR PROVIDE A MAJOR DISCOUNT TOWARDS A NEW VERSION THAT DOESN'T HAVE THIS DEFECT. I FINALLY GOT THE VEHICLE I WANTED, AND I CAN'T DRIVE IT BECAUSE OF THIS ISSUE. PLEASE MAKE FORD FIX THIS PROBLEM. 7 YEARS OF THIS BEING AN ISSUE WITH FORD VEHICLES IS WAY TO LONG!!!
AT LEAST ON FOUR OCCASIONS (FIRST TIME IN SEPTEMBER 2015 IN FLORIDA), WHILE DRIVING (ON HIGHWAY & CITY STREETS) , SUDDENLY LOST POWER STEERING. HAD WARNINGS AND ICONS DISPLAYED INCLUDING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT." VEHICLE WAS DIFFICULT TO MANEUVER. UPON TURNING VEHICLE OFF THEN ON, MESSAGES WERE EXTINGUISHED AND POWER STEERING WAS RESTORED. THIS PRESENTS A DANGEROUS SITUATION FOR THE DRIVER.
3.5L ECOBOOST, 24K MILES. UPON ATTEMPTED ACCELERATION, ENGINE DOES NOT PRODUCE FULL POWER. ENGINE LAGS SIGNIFICANTLY THEN SURGES IN BOTH RPM AND ACCELERATION. ISSUES HAS PERSISTED FOR APPROXIMATELY 3K MILES. ISSUE OCCURS DURING ALL ENVIRONMENTAL CONDITIONS. CHECK ENGINE LIGHT HAS NOT COME ON. NO CODES HAVE BEEN FOUND. VEHICLE HAS BEEN EXAMINED BY HUDSON FORD IN WISCONSIN. NO RESOLUTION PROVIDED, ISSUE CONTINUES TO EXHIBIT ITSELF.
MY 2015 FORD EXPLORER GIVES OFF EXHAUST GAS THAT ENTERS THE CABIN UNDER ACCELERATION TO HIGHWAY SPEEDS AND HAS MADE PASSENGERS IN MY CAR SICK AND VOMIT. THE PROBLEM STARTED IMMEDIATELY AFTER I BOUGHT THE CAR AND AS OF TODAY THE DEALER CANNOT FIX THE PROBLEM. I HAVE HAD IT BACK TO THE DEALER NUMEROUS TIMES AND HAVE CONTACTED FORD CUSTOMER CARE CENTER WITHOUT SUCCESS. THEY SAY THE CAR IS FIXED BUT STILL SMELLS. THE DEALER TELLS ME THEY HAVE BEEN IN TOUCH WITH FORD AND STILL NO REMEDY. ITS ALMOST LIKE THEY ARE WAITING FOR THE WARRANTY TO RUN OUT SO THEY CAN FORGET ABOUT THIS PROBLEM. MY BROTHER HAS AN EXPLORER POLICE VEHICLE AND ON A RECENT TRIP WITH HIM IN HIS CAR HIS DID THE EXACT SAME THING.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ODOR OF CARBON MONOXIDE FROM THE CABIN AIR FILTER WHEN THE VEHICLE ACCELERATED AND THE AIR CONDITIONER WAS ACTIVATED. DUE TO THE ODOR, THE CONTACT EXPERIENCED BRIEF MOMENTS OF DIZZINESS AND AN ABNORMAL FEELING. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ODOR WAS DUE TO THE NEW VEHICLE SMELL DISSIPATING. THE VEHICLE WAS NOT DIAGNOSED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90.
MY WIFE AND I PARK OUR 2015 FORD EXPLORER XLT IN THE PARKING AREA IN FRONT OF OUR HOUSE. IN ORDER TO GO ANYWHERE, WE NEED TO BACK IT OUT OF ITS PARKING SPOT, REVERSE-TURN TO THE RIGHT, APPLY THE BRAKES, PUT THE VEHICLE IN DRIVE, AND FINALLY DRIVE FORWARD ON THE DRIVEWAY UNTIL REACHING THE STREET. THIS MORNING, MY WIFE PLANNED TO GO TO THE STORE. SHE ENTERED THE VEHICLE, STARTED IT, PUT IT IN REVERSE, AND PROCEEDED TO BACK OUT OF THE PARKING SPOT. AS USUAL, SHE APPLIED THE BRAKES TO STOP THE CAR AND PUT IT IN DRIVE, BUT UNFORTUNATELY, THIS MORNING THE BRAKES DID NOT RESPOND. SHE APPLIED THE BRAKES A FEW MORE TIMES TO NO AVAIL. AFTER THAT DID NOT WORK, SHE APPLIED THE EMERGENCY BRAKE, WHICH DID NOT DO ANYTHING EITHER. FINALLY, SHE TURNED OFF THE ENGINE AND PUT THE CAR IN PARK, WHICH DIDN'T DO ANYTHING EITHER. SHE ENDED UP DOING A U-TURN IN REVERSE. MY OTHER TRUCK WAS PARKED TO THE RIGHT OF WHERE THE FORD EXPLORER WAS PARKED, SO ONCE THE FORD EXPLORER REACHED MY PARKED TRUCK AND COLLIDED WITH IT, THE FORD EXPLORER FINALLY STOPPED. IN ADDITION TO MY WIFE, OUR TWO SONS AGED 6 AND 8, WERE INSIDE THE VEHICLE WITH HER WHEN THIS HAPPENED. WE HAVE ATTACHED A PHOTO OF THE FORD EXPLORER COLLIDED ONTO MY PARKED TRUCK (A FORD F150), WHICH IT HAD TO DO IN ORDER TO STOP AND NOT COLLIDE INTO ANYTHING OR ANYONE ELSE. THE MAIN REASON WE GOT A FORD EXPLORER IS BECAUSE WE BELIEVED IT WOULD BE A STURDY SUV THAT WOULD KEEP MY WIFE AND KIDS SAFE, SO THIS INCIDENT IS EXTREMELY CONCERNING. THE CAR IS
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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