TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE GEAR INADVERTENTLY SHIFTED AND CAUSED THE VEHICLE TO ROLL DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO HOLD ON TO THE VEHICLE UNTIL IT STOPPED AT THE BOTTOM OF THE DRIVEWAY. THE CONTACT SUSTAINED MINOR INJURES TO THE HEAD, KNEES, AND BACK THAT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
2015 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
PASSENGER FRONT WINDOW SIDE PANEL HAS LIFTED FROM THE BOTTOM. I'VE TAKEN IT TO THE DEALER AND THEY SAY IT IS NOT A MANUFACTURER DEFECT? THEY REFUSE TO FIX IT FOR FREE??? LESS THAN TWO YEARS OLD WHEN IT CAME APART.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON SIX DIFFERENT OCCASIONS, THE STEERING WHEEL SEIZED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN. IN ADDITION, THE ADVANCE TRAC SERVICE INDICATOR ILLUMINATED. AS A RESULT OF THE FAILURE, THE VEHICLE STRUCK A CURB. THERE WERE NO DAMAGES TO THE VEHICLE. THE VEHICLE WAS TAKEN TO DARCARS FORD LANHAM (9020 LANHAM SEVERN RD, LANHAM, MD 20706, (301) 459-1100) AND WAS WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 59,000.
THE ELECTRONIC POWER STEERING ASSIST (EPAS) WENT OUT WHILE WHILE MY WIFE WAS MANUEVERING THROUGH A PARKING LOT ONE TIME AND WHILE DRIVING DOWN THE ROAD ANOTHER TIME. LUCKILY NO ACCIDENT RESULTED FROM EITHER OCCURENCE.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD EXPLOSION AND THE PANORAMIC SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF WAS NOT STRUCK BY AN OBJECT PRIOR TO THE EXPLOSION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,575.
WHILE DRIVING DOWN A GRAVEL ROAD AT APPROXIMATELY 35 MPH, THE POWER STEERING STOPPED WORKING. THE VEHICLE DISPLAYED A MESSAGE ADVISING THE POWER STEERING ASSIST HAD FAILED AND A SERVICE ADVANCETRAC WAS SHOWING. I WAS ABLE TO DRIVE THE VEHICLE HOME, BUT IT WAS VERY DIFFICULT TO TURN. LUCKILY, MY WIFE WAS NOT DRIVING DOWN A BUSY HIGHWAY OR IN A CURVE AS THAT WOULD HAVE EASILY RESULTED IN A BAD ACCIDENT. THE LOCAL FORD DEALERSHIP ADVISED THE STEERING GEAR ASSEMBLY IS BAD.
POWER STEERING LOCKS INTERMITTENTLY WHILE DRIVING THE CAR. IT HAPPENED ABOUT A WEEK AGO, WHEN I STARTED THE CAR THE NEXT DAY IT WAS OK. IT HAPPENED AGAIN THIS LAST FRIDAY JULY 6, 2018 ON A CITY STREET WHILE DRIVING THE VEHICLE. I WAS ABLE TO DRIVE IT HOME. IT IS PARKED ON MY DRIVEWAY NOW, I WON'T DRIVE THE CAR ITS DANGEROUS.
TAKATA RECALL WHEN STOPPED, HAVING TROUBLE PUTTING THE SHIFT IN PARK. SOMETIMES IT TAKES SEVERAL TRYS OF MOVING THE SHIFT INTO PARK BEFORE THE RED LIGHT GOES ON SO I CAN TURN IT OFF.
PASSENGER SIDE WINDSHIELD TRIM FLEW OFF WHILE TRAVELING ON THE HIGHWAY AT 70 MPH.
DURING ACCELERATION INTO INTERSTATE THERE IS A "BURNT MATCH" TYPE SMELL IN THE INTERIOR OF THE VEHICLE. ONCE SPEED LEVELS OUT THE SMELL DISAPPEARS. I FIRST NOTICED THIS ABOUT A MONTH AGO BUT I PURCHASED THE VEHICLE USED AND THIS WAS ONLY THE SECOND OR THIRD TIME TO HAVE IT ON THE INTERSTATE SINCE I PURCHASED IT.
STRONG EXCESSIVE FUEL EXHAUST/FUMES IN CABIN OF CAR, ESPECIALLY NOTICED WHEN ACCELERATING LIKE GETTING ONTO THE INTERSTATE WITH AIR CONDITION ON.
I NOTICED SIGNS AND SYMPTOMS OF CARBON MONOXIDE POISONING, IN ME WHEN I DROVE MY 2015 FORD EXPLORER SPORT, I COMPLAINED WHEN I TOOK MY 2015 FORD EXPLORER SPORT, BACK SEVERAL TIMES, TO RICH FORD SERVICE, SINCE THE DELIVERY OF MY FORD EXPLORER SPORT FROM, MONDAY MAY 7, 2018 AND AGAIN I RETURNED MY 2015 FORD EXPLORER SPORT BACK TO RICH FORD MAY 2018 I COMPLAINED TO MR. TIM SLOAN ABOUT THE SIGNS AND SYMPTOMS OF CARBON MONOXIDE POISONING, MR. TIM SLOAN CALLED ME AROUND 12:00 WEDNESDAY MAY 9, 2018 THAT THE 2015 FORD EXPLORER SPORT IS READY FOR PICK UP, TIM SLOAN SAID THAT (RICH FORD SERVICE DROVE IT AROUND FOR 40 MILES, AND RICH FORD SERVICE PERSONS, COULD NOT SMELL THE 'CO' PROBLEM) I INFORMED TIM THAT 'CO' IS CARBON MONOXIDE POISONING 'CO' 'SILENT KILLER.' IS ACTUALLY ODORLESS, COLORLESS, TASTELESS, AND IT CANNOT BE NOTICED WITHOUT A 'CO' DETECTOR OR 'CO' METER,
ELECTRONIC STEERING ASSIST CONTROL FREEZES UP WHILE THE VEHICLE IS IN MOTION, CAUSING LOSS OF STEERING CONTROL. THIS COULD RESULT IN AN INCREASED RISK OF A CRASH. THE VEHICLE MUST BE PULLED OVER AND TURNED OFF. THE VEHICLE MUST BE TURNED OFF FOR ABOUT 10 MINUTES. WHEN RESTARTED, THE PROBLEM CEASES. SOMETIMES THE VEHICLE MUST BE TURNED OFF FOR LONGER PERIODS THAN 10 MINUTES TO "RESET" THE PROBLEM. THIS ERROR HAS OCCURRED FIVE TIMES SINCE JANUARY OF 2016.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL LOST POWER AND THE POWER STEERING GEAR ASSEMBLY INDICATOR ILLUMINATED. IN ADDITION, THE POWER TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONGMONT FORD (235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003) WHERE A DIAGNOSTIC TEST LOCATED A FAILURE CODE. THE CONTACT WAS UNABLE TO PROVIDE THE DIAGNOSIS AND FAILURE CODE SPECIFICS AT THE TIME OF THE COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 35,116. *TT
THE HOOD ON OUR 2015'S PAINT IS PEELING OFF. WE ARE TOLD THE SAME HOOD IS ON THE 2016 EXPLORER AND THERE IS A RECALL ON THE PAINT...WE HAVE BUMPER TO BUMPER WARRANTY. HOW DO WE GET THIS REPAINTED.
WIFE WAS DRIVING CAR ON HIGHWAY. DRIVER SIDE WINDOW MOLDING BLEW OFF WHILE GOING 60 MPH ON HIGHWAY. HAD TO SWERVE TO MISS IT. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT HAPPENED LAST WEEK TO PASSENGER SIDE.
CAR LOSES POWER. THIS HAPPENED ON MY 2011 FORD MUSTANG V6 THAT HAD THE THROTTLE BODY REPLACED. CAR LOSES POWER SEVERAL TIMES A DAY NOW.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL TO THE RIGHT, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO FREEWAY MOTORS OF ROGERS (14080 MAIN ST, ROGERS, MN 55374, (763) 428-8488) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
THE DOOR LOCKS IN THE CAR ARE FAILING ON ALL 4 DOORS. I HAVE REPLACED THE DOOR LOOK ON THE REAR DRIVERS SIDE DOOR. NOW ALL THREE DOORS HAVE FAILED. ALSO WHEN I GO TO THE CAR WASH THE DRIVERS POWER SEAT STARTS MOVING WITHOUT PUSHING ANY BUTTONS. ALSO THE DRIVERS SIDE PANEL GLUE I HAD FAILED AND ALLOWS THE VINYL FROM THE SIDE OF THE DOOR TO COME OFF
PASSENGER SIDE "A POST" WINDOW MOLDING BLEW OFF DURING HIGHWAY DRIVING AT 60MPH. MOLDING SHOWED NO SIGNS OF FAILURE PRIOR TO INCIDENT.
2015 FORD EXPLORER SPORT EXHAUST IN THE CABIN I BEGAN SMELLING RAW EXHAUST WHEN I WOULD FIRST START MY CAR, THE AIR BLOWING THOUGH MY VENTS. I WOULD ROLL MY WINDOWS DOWN BECAUSE IT MADE ME IMMEDIATELY NAUSEOUS, AS I DROVE THE SMELL WOULD GO AWAY AND ROLL MY WINDOWS BACK UP. THE SMELL ONLY WENT AWAY FOR A FEW MINUTES AS THE CABIN RESATURATED WITH EXHAUST SMELL. I STARTED TROUBLESHOOTING AND FOUND WHEN I TURNED ON RECIRCULATION WHILE DRIVING THE SMELL SUBSIDED. THIS ONLY WORKED WHILE DRIVING AND USING LESS THAN HALF THROTTLE. I WOULD SMELL A ROTTEN EGG SMELL WHEN I WOULD USE PART TO FULL THROTTLE ANYWHERE I WAS TRAVELING. I CONTACTED MY DEALER AND THEY PERFORMED THE EXHAUST COMPLAINT REPAIR. AFTER DRIVING THE CAR THE LAST FEW DAYS FROM GETTING IT BACK THERE HAS BEEN NO DIFFERENCE. AS THE WEATHER HEATS UP I AM USING AIR CONDITIONING MORE AND HAVE BEEN STARTING TO GET HEADACHES, NAUSEOUS AND LOSE OF ENERGY. MY COWORKER RODE WITH ME TODAY AND COMPLAINED WITHIN THE FIRST MINUTE OF DRIVING THAT EXHAUST SMELL WAS PRESENT IN THE CAR AND WAS GETTING A HEADACHE. I ROLLED DOWN THE WINDOWS AND HAVE NOT USED THE CLIMATE CONTROL. I WILL NOT BE USING THE CLIMATE CONTROL UNTIL THIS IS FIXED, I DO NOT WANT TO BE ANOTHER VICTIM OF A SERIOUS INJURY ACCIDENT OR DEATH.
MY WIFE AND I ARE GETTING DIZZY AND MY WIFE IS GETTING SEVERE HEADACHES. WE BOTH NOTICE A STRONG NATURAL GAS SMELL IN THE VEHICLE WHILE DRIVING TODAY (06-02-18) I SMELLED IT FIRST AND DIDN'T SAY ANYTHING TO HER. ABOUT 30 MILES LATER SHE TOLD ME THAT SHE SMELLS GAS. IF THIS CONTINUES WE WILL GO TO THE ER AT OUR HOSPITAL TO GET CHECKED FOR CARBON MONOXIDE. WE WILL ALSO CONTACT THE DEALER ON MONDAY. WE JUST GOT BACK FROM FLORIDA IN WHICH WE DROVE A TOTAL OF 2700 MILES. THE VACATION WAS FROM 05-19 THRU 05-28-2018. IT HEADACHES/DIZZINESS STARTED ABOUT 2 DAYS BEFORE OUR TRIP.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY WOULD TEST DRIVE THE VEHICLE AND ASKED THE CONTACT TO LEAVE THE VEHICLE WITH THEM FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE IF THE MANUFACTURER COULD PROVIDE A REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
MY STEERING WHEEL LOCKED UP. I COULDN'T TURN THE WHEEL AT ALL. MECHANIC SAYS THE STEERING MODULE NEEDS TO BE REPLACED.
ASIDE FROM THE DOOR PANEL COMING APART (A RECALL), MY PROBLEM IS THE TRIM ON THE ARMREST IS COMING APART. I HAVE SEEN OTHERS POSTING THE SAME ISSUE. MY CAR ONLY HAS 35000 MILES.
THIS WAS THE 3RD TIME IT HAD HAPPENED. ON 5/11/2018 THE STEERING WHEEL LOCKED UP IN THE PARKING LOT AND NOT ON THE HIGHWAY LIKE BEFORE. WE HAD TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALERSHIP VERIFIED THAT IT WAS LOCKED UP AND THE CODES WERE STILL DISPLAYING ON THE DASH. AFTER INVESTIGATING THE CODES THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. WELL WHEN THE STEERING COLUMN WAS REPLACED WE WENT TO PICK IT UP. IT WAS REPORTED BY THE DEALER THAT A SENSOR HAD SHORTED OUT ON THE COLUMN CAUSING THE ISSUE. SO MY WIFE AND I DID NOT!!! FEEL SAFE DRIVING THIS VEHICLE AFTER THIS KNOWING THAT IT COULD HAPPEN AGAIN. NOT A GOOD FEELING.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL MADE A GRINDING NOISE AND BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (JACK BOWKER FORD LINCOLN, 2415 N 14TH ST, PONCA CITY, OK 74601) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. *TT
I WAS DRIVING ON THE HIGHWAY AT 60 MPH AND THE CAR BEEPED A WARNING STATING STEERING MALFUNCTION AND MY WHEEL JUST LOCKED. I WAS IN MY CAR WITH MY WIFE AND TWO KIDS. I IMMEDIATELY PUT ON MY BLINKERS AND STARTED HONKING, LUCKILY EVERYONE AROUND ME REALIZED MY CAR WAS IN TROUBLE AND SAFELY MADE IT OFF THE HIGHWAY. SOMETHING LIKE THIS IS EXTREMELY DANGEROUS WHEN YOU CANNOT CONTROL A CAR AT 60 MPH
VEHICLE HAS LESS THAT 65,000 MILES AND THE ELECTRICAL POWER STEERING ASSIST SHUTS DOWN MAKING THE VEHICLE UNABLE TO TURN. THIS HAPPENED TO ME WHILE ON THE FREEWAY GOING 50 MPH MAKING IT EXTREMELY DANGEROUS TO CONTROL. THE VEHICLE NOW HAS NO POWER ASSIST TO HELP WITH STEERING AT ALL.
WE BEGAN TO SMELL EXHAUST FUMES IN THE CABIN OF OUR VEHICLE. IT GOT STRONGER THE LONGER THE VEHICLE WAS RUNNING, AND ESPECIALLY WHEN IDLING AT A STOP LIGHT OR SIMILAR. IT BEGAN TO CAUSE HEADACHES WHILE DRIVING AND WE HAD TO DRIVE WITH WINDOWS DOWN NO MATTER THE TEMPERATURE OR SPEED. BECAUSE OF THE KNOWN RECALL, WE TOOK IT TO THE DEALER WHERE WE BOUGHT THE VEHICLE (MALLOY FORD IN WINCHESTER, VA) TO REPAIR. THEY CLAIMED TO HAVE FIXED THE ISSUE BUT IT STILL PERSISTS SO NOW WE WILL HAVE TO TAKE IT BACK. I AM NOT SURE AN ACTUAL FIX EXISTS.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE VEHICLE'S GEAR SHIFTER WAS PLACED IN THE PARK POSITION, IT FAILED TO DISPLAY 'PARK' ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO LEIF JOHNSON FORD (501 E KOENIG LANE, AUSTIN, TX 78751), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V464000 (PARKING BRAKE). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
WHILE MY CAR WAS OFF AND PARKING IN A PARKING LOT, MY 3 YEAR OLD DAUGHTER WAS IN THE CAR AND GOT OUT OF HER CAR SEAT TO GET HER BEAR THAT HAD FALLEN ONTO THE FLOORBOARD IN FRONT OF THE 2ND ROW BUCKET SEAT. SHE HIT HER HEAD ON THE METAL RAILS TO THE PASSENGER SEAT THAT ARE EXPOSED UNDER THE SEAT IN THE BACK. SHE WAS BLEEDING PROFUSELY AND I HAD TO CALL THE PARAMEDICS. SHE ENDED UP GETTING HER HEAD STAPLED DUE TO THE VERY SHARP METAL ON THE RAILS THAT ATTACH TO THE FLOORBOARD. THE OTHER SIDE THAT IS CLOSER TO THE DOOR HAS A PLASTIC PIECE TO PROTECT FROM THE SHARP EDGES, THE DRIVERS SIDE HAS THE SAME SET UP. OBVIOUSLY FORD KNEW THE METAL WAS SHARP SO THEY PUT THE PROTECTOR ON IT, BUT FAILED TO PUT IT ON BOTH SIDES.
AT INTERSTATE HIGHWAY SPEED 80MPH MY POWER STEERING WAS LOST. I HAD TWO WARNINGS POP UP AS IT WENT OUT; STEERING LOSS STOP SAFELY AND SERVICE ADVANCE TRACK. THERE WAS NOT ANY WARNING AT ALL. THIS WAS NOT A TYPICAL POWER STEERING LOSS I HAVE EXPERIENCED THIS WITH OLDER VEHICLES I HAVE HAD. I HAD TO PUT NEARLY MY FULL BODY WEIGHT OF 300 LBS INTO STEERING TO A SAFE PLACE. HAD THIS HAPPENED TO OTHERS THIS VERY WELL COULD HAVE BEEN A HIGH SPEED IMPACT INTO A WALL WITH THIS LOSS. I AM HAVING THIS VEHICLE TOWED TO A DEALER AFTER ATTEMPTING TO TURN THE VEHICLE OFF AND RESTARTING IT TO SEE IF A RESET MAY BE NEEDED AS SOME CODES RESET THIS WAY.
, MONOXIDE GAS IN MY TRUCK. PLEASE ADVISE
WHEN THE CAR IS TURNED ON, YOU BEGIN TO SMELL A 'ROTTEN' SMELL, WHICH HAS BEEN DETERMINED AS THE EXHAUSTED. WHILE THE CAR IS IN MOTION IT CONTINUES TO SMELL OF EXHAUST TO THE POINT IT WILL CAUSE NAUSEA. ONCE THE VEHICLE IS TURNED OFF THE SMELL WILL SUBSIDED.
THIS PARTICULAR CAR WAS IN RECALL FOR CARBON MONOXIDE, ABOUT TWO MONTHS AFTER POSSIBLY FIXED FROM A DEALER, STRONG SMELL COMING FROM CABIN LEFT ME WITH A HEAD ACHE, STIFF NOISE, I'M REALLY WORRIED THIS MIGHT COST ME A FORTUNE, I CALLED DEALER THEY ASKED TO BRING IT THEY INFORMED ME THEY WILL CHARGE ME $138 FOR DIAGNOSING AND WHO KNOWS HOW MUCH FROM THERE.
WHEN VEHICLE PLACE IN PARK POSITION IT INTERMITTENTLY INDICATES THAT IT IS NOT IN PARK IN THE VEHICLE CONTROL SYSTEM AND WHILE THE ENGINE TURNS OFF, THE REST OF THE VEHICLE ELECTRONICS STAYS ON AND WILL NOT TURN OFF. DEALER INDICATES THIS IS A PROBLEM THEY DO KNOW ABOUT AND IT HAPPENS OFTEN BUT THERE IS NO RECALL OR TSB. REPLACED SHIFT LEVER TO REPAIR
AIRBAG INDICATOR LIGHT ILLUMINATED WHEN OPERATING VEHICLE. DEALER INDICATED THAT IT IS A WIRING CONNECTOR PROBLEM, BUT NOT COVERED UNDER BASIC EXTENDED WARRANTY. KNOWN ISSUE WITH A TSB 16-0001 ISSUED TO FIX PROBLEM. THIS SHOULD BE AN CONSIDERED AS A RECALL AS A SAFETY ISSUE AS IT IS NOT A "WEAR & TEAR" SITUATION.
WITHIN THE FIRST, ORIGINAL, 2000 MILES OF DRIVING MY NEW 2015 FORD EXPLORER MY FAMILY AND I HAVE BEEN SUBJECTED TO AN ODER THAT IS SIMILAR TO MELTING PLASTIC, BURNING HAIR OR ENGINE EXHAUST FUMES IN ROW PASSENGER CABIN WHILE DRIVING. THIS IS ESPECIALLY NOTICEABLE AFTER HIGH RPM ACCELERATION OR DURING HIGHWAY DRIVING. IN RELATION TO THIS SMELL IS ARE SYMPTOMS OF HEADACHE, TIREDNESS, AND OR NAUSEA. I HAVE BROUGHT VEHICLE TO MULTIPLE FORD DEALERSHIPS, THE LAST TIME THE DEALERSHIP HAD THE CAR FOR OVER 4 WEEKS! WE HAVE BEEN TOLD THAT NECESSARY REPAIRS HAVE BEEN MADE. BUT THE VEHICLE AND MY FAMILY ARE STILL EXPERIENCING THE SAME PROBLEMS. VEHICLE NOW HAS JUST OVER 23000 MILES ON IT. SINCE BUYING VEHICLE I HAVE HAD A NUMBER EMERGENCY ROOM VISITS THAT WERE NOT CONCLUSIVE AND AFTER READING FINDINGS BY THIS AGENCY AND OTHERS NOW BELIEVE THAT THERE IS A CONNECTION TO MY FORD EXPLORER, AND WE ARE SUFFERING FROM PROLONGED CARBON MONOXIDE POISONING!
CABIN IS FILLING WITH EXTREMELY INTENSE SMELL OF CARBON MONOXIDE. IT IS IMPOSSIBLE TO DRIVE AS YOU CAN NOT STAY IN IT FOR MORE THAN A FEW MINUTES. IT DOESN'T MATTER IF YOUR JUST DRIVING AROUND TOWN (5-10 MILES PER HOUR) OR IF YOU TRY TO GO ON A HIGHWAY (40-60 MPH). IT JUST GETS WORSE. AFTER A BRIEF TIME YOU GET LIGHTHEADED AND NAUSEATED. I HAD THE VEHICLE TO A FORD DEALER A FEW MONTHS AGO TO SUPPOSEDLY FIX THE PROBLEM. WHATEVER THEY DID CERTAINLY DIDN'T WORK AS IT HAS NOW GOTTEN TO THIS POINT.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHEN THE GEAR SHIFT LEVEL WAS PLACED IN THE PARK POSITION, THERE WAS A WARNING MESSAGE ON THE CONSOLE THAT INDICATED, "TRANSMISSION NOT IN PARK". THE CONTACT WAS UNABLE TO START THE VEHICLE OR LOCK THE DOORS WITH THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN FORD INC. (420 MERRICK RD, LYNBROOK, NY 11563, (516) 599-0600) TO BE DIAGNOSED BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ONGOING EXHAUST ISSUES. *LD THE CONSUMER STATED THERE WERE EXHAUST FUMES ENTERING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE. *JS
EXHAUST FUMES COMING INTO THE VEHICLE AT HIGHWAY SPEEDS AND UPON ACCELERATION. THIS IS AN ONGOING/ EVERYDAY PROBLEM
SINCE AROUND 40000 MILES, POWER STEERING WILL HAVE A LOUD CLICK AND POP WITH ALL TURNS. SINCE 50000 MILES, DURING THE TURN, THE POWER STEERING WILL LOCK AND THE DRIVER WILL HAVE TO PULL HARD TO CHANGE TURN RADIUS. TOOK IT TO FORD - ENTIRE EPAS (ELECTRONIC POWER ASSISTED STEERING) NEEDED TO BE REPLACED. THIS IS UNSAFE AND UNACCEPTABLE AT 50000 MILES.
STEERING FAILED WHILE DRIVING IN MOTION RESULTING IN A CLOSE CALL WHEN CROSSING INTERSECTION HAVING ONCOMING TRAFFIC TO INTERSTATE RAMP, EVIDENTLY A MAJOR SAFETY RISK, DUE TO ELECTRONIC STEERING RACK DESIGN ISSUE. ESTIMATE OF OVER $2,253.00 REPAIR WITH $1,343.00 PART AT LOCAL FORD DEALERSHIP.---THANKS,
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO ENGAGE THE VEHICLE IN PARK, IT DID NOT REGISTER ON THE INSTRUMENT PANEL THAT IT WAS IN PARK GEAR. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR THE PAST FOUR MONTHS. AN APPOINTMENT WAS SCHEDULED WITH CUIRK FORD IN QUINCY, MASSACHUSETTS FOR MARCH 6, 2018 FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,105.
"AIRBAG RECALL "THE AIRBAG INDICATOR LIGHT CAME WHEN I PUT THE KEY IN THE IGNITION TO START VEHICLE ABOUT TWO DAYS AGO.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LOST ACCELERATION WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE ALSO JERKED AND THE WRENCH WARNING ICON ILLUMINATED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE VEHICLE LOST ACCELERATION WHILE DRIVING APPROXIMATELY 70 MPH. AFTER THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF AND RESTARTED THE ENGINE, THE VEHICLE REGAINED NORMAL FUNCTION. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MARSHAL MIZE FORD (5348 HIGHWAY 153, HIXSON, TENNESSEE 37343, PHONE 888-633-5038). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 56,000.
WHILE DRIVING IN THE CAR WITH MY TWO CHILDREN ON ROUTE 193 IN MARYLAND (NOT A HIGHWAY BUT A BUSY ROAD), THE CAR SUDDENLY STOPPED ACCELERATING, AN ERROR APPEARED ON THE SCREEN THAT SAID "TERRAIN MANAGEMENT SYSTEM ERROR", A WRENCH INDICATOR LIGHT CAME ON AND THE LIGHT ON THE TMS KNOB WENT OUT (CAR HAD FULL TANK OF GAS). I PULLED OVER ON THE SIDE OF THE ROAD, TURNED THE CAR OFF, RESTARTED IT AND THE ERROR INDICATORS WERE GONE. IT THEN DROVE WITH NO PROBLEMS. WE TOOK IT TO THE DEALER THE FOLLOWING DAY FOR AN OIL CHANGE AND ASKED THEM TO LOOK INTO THE PROBLEM. AFTER CHARGING US $175 FOR A DIAGNOSTIC, THEY TOLD US THAT THEY COULDN'T REPLICATE THE PROBLEM AND NO CODES WERE STORED IN THE COMPUTER SO THERE WAS NOTHING THEY COULD DO. WE PICKED UP THE CAR AND BROUGHT IT HOME. SUNDAY MORNING, ONCE AGAIN IT ABRUPTLY STOPPED ACCELERATING, AND THE SAME ERROR MESSAGES APPEARED. THE TERRAIN MANAGEMENT SYSTEM ERROR ONLY APPEARED FOR A COUPLE OF SECONDS AND WAS THEN REPLACED WITH A WRENCH ERROR ON THE SCREEN. THIS TIME I TOOK PICTURES IN THE HOPES THAT IT MIGHT HELP THE DEALER PINPOINT THE PROBLEM. I THEN CUT THE CAR OFF AND RESTARTED AGAIN. IT DROVE WITH NO PROBLEMS AGAIN BUT WE TOOK IT BACK TO THE CAR AT THE DEALER ON TUESDAY BECAUSE CLEARLY THERE IS A PROBLEM. I SHOWED THE PICTURES AND WAS TOLD, IN ORDER FOR ANYTHING TO BE FIXED, THEY HAVE TO BE ABLE TO REPLICATE THE PROBLEM AND BECAUSE WHEN I RESTART THE CAR THE ERROR CODES ARE DELETED FROM THE HISTORY, THERE'S NOTHING FOR THE DEALER TO DO.
2015 EXPLORER SPORT - HAVE A BINDING, POPPING NOISE WHEN TURNING THE STEERING WHEEL TO THE RIGHT. POPS BEFORE COMPLETING A FULL TURN AT FULL STOP AND WILL POP MULTIPLE TIMES WHEN DOING A K-TURN OR RIGHT TURN AT SLOW SPEED. HAD THRUST WASHER, NUTS, AND OTHER ITEMS REPLACED NOV 2017 AT 34776 MILES, NOW AT 38000 AND ITS BACK AND OF COURSE TECHS CAN'T DUPLICATE. I ALSO WENT TO DEALER AND DROVE AFTER THEY ROTATED TIRES AND CHANGED THE OIL AND COULDN'T. NEXT MORNING IN DRIVING ITS DOING IT AGAIN, BUT ONE POP AT A TIME AT FULL STOP. THIS MUST BE A DEFECT BECUASE I HAD THE SAME TYPE OF PROBLEM IN MY 2013 EXPLORER. MY WARRENTY IS UP AND I NEED THIS FIXED AS I'M AFRAID TO DRIVE WITH CONFIDENCE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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