2013 Ford Explorer complaints

The traction control , hill assist and abs light comes on and when it does the stability light warning come on also. When traveling in mountain you don’t know if the braking system is working or not

Power Steering Failure when driving car. Notification of sensor on dash and power steering fails. Had to restart car upon failure to get power steering back. This has occurred several times at several different mileages fir car. Recalls on other Ford vehicles including Ford Explorer have been issued.

The electric power steering assist failed on my explorer while driving causing me to lose control and hit the ditch. There was a recall with this problem on the 2011-2013 models but both Ford and my local Ford dealer advised me that my vehicle is not part of the recall. It’s the same problem as the existing recall but mine is not included.

Back Over Prevention - Back Up camera is going black or is showing a mirror image. Available for inspection. Danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. Problem is consistent with each time vehicle is in reverse. No warnings presented by the vehicle and dealership has not looked at the issue.

I was driving this 2013 Ford Explorer and suddenly the steering wheel became very difficult to steer and turn. Some warning lights appear on the dashboard stating POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC and TERRAIN MANAGEMENT SYSTEM FAULT. The experience a loss of power and require extra effort to steer the vehicle. This potentially may increase the risk of a motor vehicle accident or crash and place motorist safety at risk. I urge FORD to address this concern immediately. This seems to be a trend and complain from numerous other motorist who operate and drive the 2013 Ford Explorer.

The back up camera failed several times over the past few months. Just recently it has completely stopped. I have seen recalls for Ford explorers with later years.

I kept getting the power steering assist failed. I got it repaired and then I found out that there was a recall previously on my car. How do I go about getting reimbursement about me fixing the recalled part.

Passenger door ajar warning signal stays on even when the door is shut which is causing all my lights to stay on and my car not locking because the door is saying it’s ajar when it is not.

The contact owns a 2013 Ford Explorer. The contact stated while driving 10 mph, the vehicle lost power steering functionality while driving. The vehicle was turned off and restarted and regained normal steering functionality. The failure recurred. The vehicle was towed to the dealer and diagnosed that the battery, alternator, and transmission needed to be replaced. The battery and alternator were replaced. The dealer also performed three recall repairs for the door, rear toe link, and exhaust. and the battery and alternator were replaced. The failure recurred and the vehicle was towed to an independent mechanic for transmission repair. The vehicle remained at the mechanic's. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 200,000.

I was driving when all of a sudden the power steering gave out. My wheel locked tight and I was unable to move the wheel easy. The light on the dash first stated drivers assist disabled and then "service power steering". I almost ran off the road due to loss of control of the wheel. It was taken to Gates Toyota where a Certified Ford Technician stated it was the power steering module. Upon looking this was an issue in Ford Explorer's in the past with a recall on it. Mine was not covered in this recall.

On, June 19, 2021 I was driving back home from a Father's Day fishing excursion in Morehead City , NC, about 4 hours in my 5 hours and 40 minutes drive back home, my power steering light lite up on my dashboard, I felt my steering wheel starting to get a little tighter on my turns, so I found the nearest Auto Zone, looking to buy some power steering fluid , but before going inside, I lifted up my hood, to look for my power steering tank, I could not find one, so I went to my Ford manual book and found out, it was an electric power steering system. Since I was 1 hours and 40 minutes from being home, after I drop my brother in law off at his home in Arlington, Va. He had gotten sea sick on the boat and was in bad shape, so I left my truck running, then I made it home to my girlfriend house in White Plains, MD, I got up on June 20th, 2021, and started my truck up, and I could not turn my steering wheel at all, so I called my Travelers roadside assistance, for a tow truck, and they delivered my truck to Ford Dealership in Waldorf, MD. I waiting on them to call me back today, they was busy yesterday.

I was driving this said Ford motor vehicle and suddenly the steering wheel became very stiff and difficult to steer and maneuver. Immediately a warning light appear on the dashboard stating POWER STEERING ASSIST FAULT. This said Ford SUV experience a loss of power and require extra effort to steer the vehicle. This increases the risk of a vehicle crash and place my safety and the safety of other motorist and/or pedestrians at risk. I hope this concern can be addressed in a timely manner. Thanks in advance.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger’s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.

Unknown. Get gas fume smell inside cabin of vehicle and other times it will smell like rotten eggs when accelerating spoke with the dealership and they don't seem concerned

As I was driving down the interstate the steering got hard to control. It was hard keeping the car in my lane. The warning light came on and told be to check power steering. I had to drive on the side of the interstate for 2 miles to the next exit. Then had to wait 8 hours for someone to come get my family. There are some recalls on this but not on my car. Dealer told me the part is over 1500 dollars. I don't understand why mine is not on recall list. I have lost all trust in Ford products.

Power Steering Assist Fault message appears randomly at start up. Generally restarting the vehicle will clear the fault. Recalls were issued for the model year of my vehicle, but it seems my vin falls outside of the recall, but this very serious safety issue is still effecting it.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, he started to smell exhaust fumes inside of the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated while inspecting the vehicle, he noticed the exhaust manifold was faulty and leaking. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 169,234.

The contact owns a 2013 FORD Explorer. The contact stated while reversing out of the driveway, the power steering warning light illuminated and the steering wheel ceased. The contact stated while taking the vehicle to the dealer, about 5 to 6 miles later the power steering warning light disappeared. The vehicle was taken to the dealer where it was diagnosed and determined that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) as a possible solution however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,920

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while turning in either direction, without warning. The contact had taken the vehicle to an independent mechanic and was informed that the steering gearbox was defective and that if not replaced, the power steering would fail to operate. Months later, while driving 55 mph, the "service power steering" message appeared on the instrument panel. Upon leaving a bank, the contact started her vehicle, and the "service power steering now" and "lane-keeping system, services required" messages appeared on the instrument panel. Due to the complete loss of power steering, the vehicle was towed to her home. The manufacturer was notified of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 14V286000 (steering) and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 144,000.

Loss of power steering. Hard to turn. Took it to dealer. Dealer couldn't find the problem. It worked fine for a month then went out again while trying to turn. No warning lights have ever came on.

The contact owns a 2013 Ford Explorer. The contact stated upon opening the front passenger’s side door, the contact noticed that the front passenger’s side door would not remain closed. The contact stated that the door ajar warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 112,843. The consumer stated the driver's door was recalled for the same issue.

I was driving down the road and the electric power steering failed and almost resulted in an accident

STEERING STARTED FEELING LIKE IT WAS GETTING STUCK WHEN TURNING LEFT AND THE STEERING WHEEL WOULD NOT COME BACK TO CENTER THIS OCCURRED WHILE DRIVING ON ANY TYPE OF ROAD THE PROBLEM GOT WORSE OVER SEVERAL DAYS UNTIL I FELT IT UNSAFE TO DRIVE IT ANY LONGER AND TOOK IT TO A REPAIR SHOP.

HEADLIGHTS ARE WAY TO DIM FOR NIGHT DRIVING

OUTSTANDING RECALL SINCE 2019 NOT FIXED. VEHICLE MIGHT HAVE A FRACTURED REAR SUSPENSION TOE LINK.

DRIVING DOWN THE STREET AND THE POWER STEERING WENT OUT AND ALMOST CAUSED US TO CRASH.

I WAS DRIVING AND HEARD A KNOCKING NOISE FROM THE REAR END. WITHIN 30 SECONDS I LOST CONTROL OF MY STEERING. MY CAR BEGAN FISHTAILING AND THE REAR TIRES WERE SQUAWKING. THE ONLY WAY I COULD STRAIGHTEN OUT THE VEHICLE WAS TO TURN WHEEL COMPLETELY TO THE LEFT. I WAS DOING 35 MPH AND DROPPED DOWN TO 15 MPH UNTIL I COULD PULL OVER TO SAFETY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR END OF THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PACKEY WEBB FORD LOCATED AT 1815 W. OGDEN AVE, DOWNERS GROVE, IL 60515-2615, WHO INDICATED THAT THE REAR SUSPENSION TOE LINKS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TOE LINKS HAD FRACTURED WHILE BEING TESTED AT THE DEALER. THE CONTACT WAS LATER INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING SUDDENLY CEASED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE TO RESET AND REGAIN POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED AT START-UP. THE CONTACT TOOK THE VEHICLE TO BLUEBONNET FORD (351 IH 35 S, NEW BRAUNFELS, TX 78130, (833)505-0245) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS THEN REFERRED TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

THIS VEHICLE HAD ONLY 50,216 MILES ON IT WHEN THE STEERING STARTED TO FAIL. ON THE HIGHWAY. FIRST THERE WAS A GRADUAL LOSS OF CONTROL WHICH ULTIMATELY GOT WORSE. MANAGED TO GET IT HOME SINCE I WASN'T FAR AWAY AT WHICH TIME POWER STEERING COMPLETELY FAILED. DIAGNOSIS REVEALED A FAILED STEERING RACK AND PINION ASSEMBLY. REPLACEMENT CORRECTED THE PROBLEM. AN INTERNET SEARCH REVEALED THIS IS NOT AN ISOLATED PROBLEM AND IN FACT APPEARS TO BE QUITE COMMON. I CONSIDER THE PREMATURE FAILURE OF THIS ASSEMBLY A SIGNIFICANT SAFETY ISSUE. IT APPEARS THERE HAVE BEEN RECALLS FOR THIS APPLYING TO OTHER YEARS/VIN/MANUFACTURING LOCATIONS. I SHOULD ALSO MENTION IT TOOK A MONTH TO GET REPLACEMENT ASSEMBLY WHICH TELLS ME FORD CANNOT KEEP UP WITH THE DEMAND. THANKYOU.

2013 FORD EXPLORER. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675, AND IS MAILING IN THE ORGINIAL COPY. *AS *JS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO BELL FORD LOCATED AT 2401 W BELL RD, PHOENIX, AZ 85023, WHO DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 77,000.

AIRBAG IS COMING APART ON PASSENGER SIDE

WHILE IN MOTION, THE POWER STEERING QUIT OPERATING. I WAS ON A STRAIGHT ROAD NEAR MY HOUSE. NO ACCIDENTS BUT COULD HAVE EASILY BEEN A DEADLY CRASH IF FAILED IN A DIFFERENT SITUATION. TURNS OUT THERE WAS A RECALL, 14S06 ON THE FORD EXPLORER BUT MY VIN WAS NOT INCLUDED. $2700 IN REPAIRS BY FORD DEALER. OBVIOUSLY, THE SCOPE OF VEHICLES THAT FAIL WAS UNDERESTIMATED FOR THIS ISSUE OF STEERING FAILURE. FURTHERMORE, IN READING THE OWNERS MANUAL, IT REFERENCES THE FAILURE IN THE MANUAL AND HOW TO RESET IT BY CYCLING ENGINE POWER. THIS OBVIOUSLY WAS UNDERSTOOD BY FORD AS AN ISSUE FROM THE BEGINNING.

VEHICLE HAD A FAULTY PSCM ALONG WITH THE POWER ASSIST STEERING RACK. CAR SHOP RECOMMEND I FILE A COMPLAINT BECAUSE THEY HAVE SEEN THE SAME ISSUE IN THESE SAME EXACT VEHICLES.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING COOLANT AND WATER CAUSING THE ENGINE TO OVERHEAT. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WATER PUMP HAD FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO AN UNKNOWN FORD RECALL REGARDING THE WATER PUMP HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

MY 2013 FORD EXPLORER HAS ONE RECALL FOR SUSPENSION. MY VEHICLE IS MAKING CRACKING NOISES BOTH ON FRONT AND REAR WHEN I TURN OR WHEN I GO ON TOP OF A BUMP. THE PROBLEM I HAVE IS THAT I'M DEPLOYED TO COLOMBIA AND MY VEHICLE WAS SENT DOWN HERE TWO MONTHS AGO. CAN I HAVE A FORD DEALERSHIP LOOK AT MY VEHICLE AND FIX THE SUSPENSION PROBLEM IN COLOMBIA? FORD HAD DONE WORK ON MY CAR IN TEXAS A COUPLE OF YEARS AGO FOR THIS SAME PROBLEM AND THEY CHARGED ME HUNDREDS OF DOLLARS BUT THE PROBLEM WAS NOT FIXED.

FAULTY POWER STEERING ASSIST

THE POORLY PLACED WATER PUMP. 2013 FORD EXPLORER XLT WITH THE WATER PUMP INSIDE ENGINE. JUST GOT THE CAR 6 MONTHS AGO HAS 107900 ON IT. YESTERDAY STARTED LEAKING COOLANT. HAVE TO TAKE TO THE FORD DEALER TODAY.

I FEEL VERY NAUSEOUS, DIZZY AND HAVE A HEADACHE AFTER DRIVING MY VEHICLE A SHORT DISTANCE. VEHICLE ALSO SMELLS LIKE FUEL STRONGLY INSIDE THE CAR.

DRIVER SIDE WINDSHIELD A-PILLAR MOLDING FLEW OFF, I BELIEVE WE WERE ON THE HIGHWAY, BUT NO TRUE WAY TO KNOW WHEN. THE INNER PILLAR MOLDING APPEARS TO BE CRACKED ON A FEW PLACES AS WELL.

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS DAUGHTER WAS REVERSING FROM THE DRIVEWAY, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT CALLED THE LOCAL DEALER BILL FICK FORD (737 I-45, HUNTSVILLE, TX 77340, (800) 559-4295) WHO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DERROW SHIRKEY FORD LINCOLN (1248 E MAIN ST, MONTPELIER, OH 43543, (419) 485-3181) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT CONSUMER STATED RECALL WAS RECEIVED ON NOV. 2020 REGARDING TOE LINK FRACTURES DUE TO FAULTY PARTS. I WAS REPAIRED AND INSTALLED IN 2019 AND NOW AGAIN IN 2021.*JB

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHNSON BROTHERS FORD (7455 S. GENERAL BRUCE DR, TEMPLE, TX 76502) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS RETURNED TO THE CONTACT. RECENTLY, THE CONTACT STATED THAT THE FAILURE RECURRED AND BROUGHT THE VEHICLE BACK TO THE SAME DEALER FOR A DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR MOTOR NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *BF

IT APPEARS THERE ARE MAJOR ISSUES AND RECALLS ON THE EXPLORER WITH THE POWER STEERING ASSIST THAT IT COMPLETELY GOES OUT. I HAVE CALLED BOTH THE DEALERSHIPS AND FORD BOTH AGREE THIS IS A COMMON PROBLEM BUT REFUSE TO HONOR THE RECALL BEING OUT OF WARRANTY. THERE HAVE BEEN MILLIONS OF RECALLS ON THIS BUT THEY WANT ME TO PAY $2500 TO FIX THE ISSUE. VEHICLE UNABLE TO MAKE TURNS AT LOW SPEEDS AND VERY DANGEROUS TO DRIVE. NOW I AM STUCK IN GA WITH NO MONEY AND A BROKE CAR 4 HRS FROM HOME.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE STATED IN THE RECALL NOTICE. THE CONTACT NOTIFIED THE LOCAL DEALER ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) AND IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT LATER RECEIVED A LETTER WHICH STATED THAT THE RECALL NOTIFICATION LETTER WAS SENT IN ERROR AND THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.

FORD HAS A RECALL CASE 14S06 FOR THE POWER STEERING ON 2011-2013 FORD EXPLORERS. IN THIS RECALL IT NOTES THAT INDIVIDUALS WILL EXPERIENCE A LOSS OF POWER STEERING. MY 2013 EXPLORER IS NOT INCLUDED IN THAT RECALL BUT, IS EXPERIENCING THE SAME ISSUE AND IS NOT COVERED UNDER THIS RECALL. AT SLOW SPEEDS YOU CAN HARDLY TURN THE WHEELS...MAKING IT A HAZARD ON THE ROAD. MY WIFE CAME GOT OUT OF WORK AND WENT TO MAKE THE 5 MILE DRIVE HOME WHEN SHE NOTICED SHE COULD HARDLY STEER THE VEHICLE OUT OF THE PARKING LOT AT WORK. A MESSAGE CAME ON NOTING POWER STEERING ASSIST FAULT. MY WIFE IS A VERY SMALL AND STRUGGLED TO TURN THE WHEEL BUT, MANAGED TO GET IT HOME. IN TALKING WITH THE DEALERSHIP AND FORD CUSTOMER CARE, THEY NOTE THE RECALL DOES NOT INCLUDE HER VEHICLE AS IT WAS MADE AT A DIFFERENT TIME OR IN A DIFFERENT BATCH AND IS NOT COVERED UNDER THE RECALL EVEN THOUGH IT IS THE SAME ISSUES EXPERIENCED BY THOSE THAT HAD LOSS OF STEERING IN THE RECALL. FRUSTRATED THAT FORD IS ALLOWING VEHICLES THAT ARE EXPERIENCING THIS TO BE ON THE ROAD. AT THE TIME OF FILING THIS COMPLAINT, THERE WERE 1339 COMPLAINTS ON THE 2013 EXPLORER AND 481 OF THE COMPLAINTS WERE ON THE STEERING, THE MOST OF ANY CATEGORY, AND YET FORD IS NOT STANDING BEHIND WHAT SEEMS TO BE A MAJOR ISSUE IN THAT YEAR AND MODEL. MY VEHICLE HAS 86,000 MILES ON IT. MANY OTHER VEHICLES HAVE EXPERIENCED THIS SIMILAR ISSUE AROUND THE SAME MILEAGE FROM WHAT I CAN GATHER.

WHILE DRIVING ON A CITY STREET AND TURNING A CORNER, THE POWER STEERING ASSIST WARNING APPEARED ON THE DASHBOARD DISPLAY. THE POWER STEERING QUIT WORKING. I HAD TO STOP IN THE MIDDLE OF THE STREET AND RESTART THE VEHICLE TO ENGAGE THE POWER STEERING. THIS HAS HAPPENED BEFORE BUT WHILE THE VEHICLE WAS STOPPED. THIS ISSUE WAS SUBJECT TO NHTA RECALL 14V-286 REGARDING 2013 EXPLORERS (RECALL NUMBER 14S06), BUT MY EXPLORER WAS NOT INCLUDED WITH THE ONES THAT WERE RECALLED. MY LOCAL FORD DEALER IS UNABLE TO SCHEDULE A REPAIR APPOINTMENT FOR ANOTHER MONTH SO I WILL TRY TO LOCATE AN INDEPENDENT REPAIR SHOP THAT CAN FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO TS&S FORD (1733 US-97, MADRAS, OR 97741) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING MODULE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SHE WAS GIVEN A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 88,646.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE PULLING OUT OF A PARKING LOT, THE STEERING WHEEL LOCKED CEASED, PREVENTING THE CONTACT FROM DRIVING THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS PROVIDED AN ESTIMATE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.