Page 26 of 27 · complaints 1,251–1,300 of 1,304

2004 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Power Train › Automatic Transmission
Filed Nov 20, 2004200 milesNJ

2004 FORD EXPLORER TRANSMISSION PROBLEM.TRANSMISSION WAS LEAKING AND NOT SHIFTING RIGHT.I HAVE HAD IT TO THE DEALER TO BE FIXED TWICE,THE FIRST TIME I WAS TOLD THERE WAS NOTHING WRONG IT WAS JUST OVERFILLED,THE SECOND TIME THEY SAID THEY REPLACED THE TORQUE CONVERTER AND THE RESEALED PUMP BOLTS.I AM KEEPING AN EYE ON ANY MORE PROBLEMS AND I KNOW YOU GUYS ARE TRACKING THE TRANS PROBLEMS WITH THIS VEHICAL.IF I COULD I WOULD DEMAND TO GET ANOTHER VEHICAL AND IT WOULD NOT BE A FORD BEING THOUGH I PROBABLY WILL HAVE TO RETURN FOR MORE SERVICE WITH MORE PROBLEM.I BOUGHT THIS THINKING IT WAS A QUALITY VEHICAL BUT I KNOW KNOW I MADE A MISTAKE.THANK YOU . NANCY SAKEVICH. *AK

Power Train › Axle Hubs
Filed Nov 19, 20041,095 milesID

CAR HAS A HARD TIME ENGAGING INTO GEAR, WHEN BACKING UP IT FEELS LIKE I'VE HIT ANOTHER VEHICLE. THE VEHICLE JUST JUMPS IN REVERS.I HAVE ALMOST RAN OVER SOMEONE BECAUSE OF A DELAY IN ENGAGING INTO REVERSE. IN DRIVE IT DOES THE SAME THING. I WORRY THAT I AM GOING TO HIT A CAR THAT MIGHT BE PARKED IN FRONT OF ME OR EVEN A PERSON. NOT ONLY THAT I WORRY THAT IF I DID HIT ANOTHER CAR I WOULDN'T KNOW THAT I DID IT. THE CAR HAS HAD PROBLEMS STARTING. IT HAS LEFT US ALMOST STRANDED TWICE. THE CARS BATTERY HAS DIED FOR NO REASON, EVEN AFTER DRIVING A COUPLE OF HOURS PRIOR TO TRYING TO RESTART IT. THE FRONT AND REAR WINDOW MOTORS HAVE GONE OUT, THE REAR WINDOWS WERE STUCK OPEN IN A RAIN STORM WITH MY TWO CHILDREN IN THE BACK SEAT. THE VEHICLE HAS LOST POWER DRIVING DOWN THE INTERSTATE AND A WARNING LIGHT CAME ON IN THE DASH, THE VEHICLE HAD ONLY 5,000 MILES ON THE ODOMETER. THE KEYLESS ENTRY QUITE WORKING, WICH ALSO KEPT OUR KEY CHAIN LOCKERS FROM WORKING. THE CAR WOULD NOT TURN OVER, IT WOULD JUST MAKE A CLICK, WHEN IT WOULD TURN OVER, IT SOUNDED LIKE GEARS WERE GRINDING. THE VEHICLE WENT IN FOR TO BE SERVICED FOR THE FIRST TIME A MONTH AFTER WE BOUGHT THE VEHICLE, DEC. 5, 2003 AND HAS GONE IN ATLEAST ONCE EVERY TWO MONTHS SINCE. THE CAR HAS BEEN IN FOR SERVICING A TOTAL OF 3 MONTHS OUT OF THE YEAR THAT WE HAVE OWNED IT. WE HAVE REQUESTED SINCE IT HAS BEEN FOR THE SAME PROBLEM 8 TIMES AND IT HAS NOT BEEN FIXED THAT THE DEALERSHIP LEMON THE VEHICLE. BUT NOTHING HAS BEEN DONE ABOUT IT. T

Power Train › Automatic Transmission
Filed Nov 19, 200412,000 milesNY

2004 FORD EXPLORER TRANSMISSION PROBLEMS. WILL NOT SHIFT INTO REVERSE FROM NEUTRAL, CAR BUCKS WHEN FINALLY SHIFTS INTO GEAR (REVERSE AND FORWARD). CAR HAS STALLED UPON STEERING INTO A U-TURN IN THE MIDDLE OF AN INTERSECTION. THIS IS DEFINITELY A SAFETY HAZARD. I FEAR FOR THE SAFETY OF MY FAMILY.*AK

Power Train › Automatic Transmission
Filed Nov 19, 2004200 milesNY

2004 FORD EXPLORER,WHICH WAS PURCHASED IN NOVEMBER 2003 HESITATES WHEN SHIFTING INTO REVERSE, WHEN IT DOES SHIFT THERE IS A JOLT AND BANG AS IT ENGAGES INTO REVERSE. SUV HAS BEEN SERVICED ON 3 OCCASIONS, THE INITIAL SERVICE PERFORMED APPRXIMATELY 1 MONTH AFTER THE PURCHASE. EACH TIME I WAS TOLD THAT IT WAS A COMPUTER PROBLEM & THAT THE COMPUTER NEEDED TO BE RE-PROGRAMMED. IN SHORT, THE VEHICLE CONTINUES TO EXHIBIT THE JOLT/BANG WHEN SHIFTING TO REVERSE. THE VEHICLE IS SCHEDULED TO GO TO THE DEALERSHIP (ISLAND FORD) ON STATEN ISLAND NEW YORK ON MONDAY NOVEMBER 22, 2004, AT WHICH TIME, I AM TOLD THAT THE SOLENOID WILL BE REPLACED. MY GREATEST CONCERN IS THAT WHEN THIS PROBLEM IS FINALLY SOLVED, WHETHER ANY RESIDUAL DAMAGE WAS DONE TO THE TRANSMISSION OR DIFFERENTIAL, WHICH MAY NOT BECOME APPARENT UNTIL AFTER THE VEHICLE IS BEYOND WARRANTY. THIS PROBLEM HAS EXISTED FOR NEARLY A YEAR.*AK

Power Train › Automatic Transmission
Filed Nov 18, 20042,750 milesME

WHEN GEARS ARE PUT IN REVERSE, THE TRANSMISSION HESITATES FOR 3-5 SECONDS THEN A LOUD CLUNK IS HEARD AND THE VEHICLES MOVES. JUST PURCHASESD THE EXPLORER FROM DEALER TODAY WITH 20,750 MILES ON IT AND NOTHING WAS DISCLOSED ABOUT THESE PROBLEMS. I'LL TAKE BACK TOMMORROW AND HOPE THEY WILL FIX THE PROBLEM. LEMON????*AK

Power Train › Automatic Transmission
Filed Nov 12, 20046,000 milesNY

FOR THE PAST 8 MONTHS, WHEN I PUT SUV INTO REVERSE, THERE IS A LOUD BANG. SOMETIMES SUV STICKS IN "PARK", THEN SLAMS BACK. ALSO WHILE DRIVING SOMETIMES IT HESITATES AND FINALLY SHIFTS. UPON STOPPING, SUV ROLLS FORWARD OR BACKWARDS A GREAT DISTANCE UNTIL IT FINALLY LOCKS INTO "PARK." TOOK SUV TO SERVICE DEPT. @ DEALER AND WAS TOLD THEY DID NOT FIND ANYTHING WRONG. *JB

Power Train › Automatic Transmission
Filed Nov 12, 200420,199 milesMD

MY TRANSMISSION STARTED SLIPPING GEARS. IT WOULD ALSO CLUNK AND HANG UP IN REVERSE. SOMETIMES WHEN ENGAGED IN DRIVE IT WOULD SURGE FORWARD. SEVERAL TIMES I HAVE BEEN VERY LUCKY AND KEPT MY FOOT ON THE BRAKE. IF NOT, I AM AFRAID TO THINK OF THE CONSEQUENCES. AFTER TAKING TO A CERTIFIED FORD DEALERSHIP, IT NO LONGER SLIPS IN GEAR, BUT IT STILL CLUNKS. NOW IT HESITATES WHEN CHANGING GEAR. THE DEALER SAYS THIS IS NORMAL. I HAVE TRIED 4 TIMES TO GET THEM TO FIX THIS BUT THEY KEEP SAYING ITS NORMAL. THIS IS NOT MY FIRST FORD EXPLORER 4X4 AND I HAVE NEVER EXPERIENCE ANY HESITATIONS WHEN THE GEARS CHANGE IN ANY VEHICLES I HAVE EVER DRIVEN OR OWNED. THIS WILL BE MY LAST FORD EVER! *JB

Power Train › Automatic Transmission
Filed Nov 10, 20046,000 milesIL

WHEN SHIFTING FROM DRIVE TO REVERSE, HESITATION UP 5 SECONDS THEN BANGS INTO REVERSE. DEALER SAID IT WAS NORMAL BECAUSE OF COMPUTER LAG. STILL DOING IT AND TAKING IT BACK TO DEALER AGAIN. THIS IS AN ON GOING PROBLEM.

Steering › Gear Box (other Than Rack and Pinion)
Filed Nov 9, 200448 milesPA

I BROUGHT MY SUV DEC 2004. I HAD ONLY 40 MILES ON IT. I NOW HAVE A LITTLE OVER 7,000. ONE MONTH AFTER PURCHASING MY SUV IT WOULDN'T START UP. I TOOK IT IN TO BE SERVICED BUT THEY WERE UNABLE TO FIND ANYTHING. A MONTH LATER IT WOULD STALL WHILE DRIVING AND WHEN I SHIFT FROM DRIVE TO REVERSE THE WHOLE TRUCK JUMPS INTO REVERSE. IT ALSO HESITATE TO GO INTO REVERSE. I'VE BEEN HAVING THIS PROBLEM FOR THE PAST 8 MONTHS. I CONTINUE TO TAKE IT FORD TO GET SERVICE. FIRST THEY DIDN'T FIND ANYTHING WRONG NOW THYE'RE SAYING THAT IT'S A RECALL AND "FIXED" THE PROBLEM. BUT I CONTINUE TO HAVE THE PROBLEM.. I'M CURRENTLY IN THE PROCESS OF TRYIMG TO GET FORD TO GIVE ME A NEW TRUCK. BUT THEY ONLY TRYING TO OFFER 2,500 DOLLARS. I DON'T WANT THE MONEY I WANT A NEW TRUCK. I PAID FOR A NEW TRUCK NOT A TRUCK THAT WILL CONTIUE TO HAVE PROBLEMS. MY ABS LIGHT KEEPS COMING ON TOO. I'M GOING TO TAKE IT BACK TO FORD TO HAVE IT LOOKED AT AGAIN. IT'S SUCH A HASSEL TO KEEP TAKING MY TRUCK BACK FOR THE SAME PROBLEMS AND IT'S NOT BEING FIXED. I DON'T THINK THEY KNOW WHAT IS WRONG WITH MY TRUCK. I HAVE LEMON. *AK

Power Train › Automatic Transmission
Filed Nov 6, 200415,000 milesAR

VEHICLE HESITATES WHEN PUT INTO REVERSE, THEN SLAMS INTO REVERSE WITH A SUDDEN JERK. HAVE TO KEEP BRAKE TO THE FLOOR WAITING FOR IT TO ENGAGE TO KEEP THE VEHICLE FROM HURTING ANYONE. UPON WAITING FOR PART THAT IS ON BACK ORDER, THE VEHICLE NOW MISSES GEARS WHEN DRIVING DOWN THE ROAD AND SOMETIMES SLAMS INTO THE NEXT GEAR EVEN IF IT IS DOWN SHIFTING. PART WAS SUPPOSED TO BE HEAR LAST WEEK AND NOW THEY ARE TELLING US THAT IT MAY BE MIDDLE OF NEXT MONTH BEFORE IT GETS HERE! WE HAVE CHILDREN AND ARE VERY WORRIED ABOUT WHAT WILL HAPPEN IF THIS IS NOT FIXED VERY SOON! MECHANIC SAID THAT ALL 2004 EXPLORERS ARE HAVING THIS PROBLEM AT ABOUT 15,000 MILES WHICH IS WHEN THIS BEGAN IN OURS. VERY WORRIED!!!!! *JB

Engine and Engine Cooling
Filed Nov 5, 2004CA

WHILE DRIVING SMOKE BEGAN COMING FROM THE ENGINE COMPARTMENT, THE ENGINE BOGGED DOWN AND THE ENGINE STALLED. *NM THE ENGINE RAN ROUGHLY AND SMOKE EMITTED FROM THE VEHICLE. SINCE THE REPAIR THE CONSUMER NOTICED A HISSING NOISE COMING FROM THE AIR CONDITIONER. AIR COMING THROUGH THE WINDSHIELD WAS THE REASON FOR THE NOISE COMING FROM THE AIR CONDITIONER. THE WINSHIELD WAS REMOVED AND RESEALED. *TC *JB

Power Train › Transfer Case (4-wheel Drive)
Filed Nov 4, 200470 milesNY

THE VEHICLE CONTINUED TO GO INTO 4- WHEEL DRIVE ON ITS OWN. THE VEHICLE ACCELERATED, THEN STALLED. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB THERE WERE SEVERAL TIMES WHEN THE VEHICLE WAS PLACED IN REVERSE OR FORWARD THE VEHICLE WOULD BUCK. *SC

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Nov 3, 20044,000 milesCA

WHEN SHIFTING GEARS FROM DRIVE TO REVERSE A HEAVY KNOCKING NOISE IS PRODUCED. *AK THE GEAR SELECTOR WOULD HANG UP IN DRIVE AND THE SELECTOR DID NOT RETURN. THE VEHICLE WOULD ALSO UNEXPECTEDLY JUMP OUT OF DRIVE. THE SHIFT SOLENOID WAS REPLACED BUT THE PROBLEM REMAINED THE SAME. *SC

Power Train › Automatic Transmission
Filed Nov 3, 2004KY

1- IN REVERSE VEHICLE PAUSES- THEN PROCEEDS TO SURGE BACKWARD. TOOK TO DEALERSHIP- THEY FIXED IT- ADV BAD TRANSMISSION SENSOR. 2- VEHICLE WOULD GO FROM 65- TO - 40 AS IF I WAS HITTING THE BRAKE. TOOK TO DEALER - THEY ADVERTISING GENERAL CODE READ FINE FOR ABOUT 2 MONTHS. 3- NOW IT HAS ACTUALLY BEGAN TO DIE INSTEAD OF JUST STALLING AND HESITATING. NOW THEY ADVISE ITS THE THROTTLE SENSOR. IN ALL 3 CASES - THE LITTLE WRENCH COMES ON AND THE CHECK ENGINE LIGHT. THIS IS A 2004 BOUGHT BRAND NEW AND ONLY HAS 16,450 MILES ON IT....... WHAT WILL GO WRONG NEXT?? LAST DATE IS LISTED BELOW THE STALLING IS AN ON/OFF THING. *AK

Power Train › Automatic Transmission
Filed Nov 2, 2004KY

MY 2004 FORD EXPLORER XLT MAKES A CLUNKING NOISE AND HARSHLY SHIFTS WHEN GOING INTO REVERSE. SOMETIMES THERE IS A LAG OF UP TO 5 SECONDS BEFORE ENGAGING INTO REVERSE, WHICH MAY PUT ME IN DANGER WHEN TRYING TO TURN AROUND IN TRAFFIC. *AK

Engine and Engine Cooling › Engine
Filed Oct 31, 200470 milesMD

I BOUGHT A 2004 FORD EXPLORER XLT AT DARCARS TOYOTA IN SILVER SPRING MD. IT HAD ONLY 28,000 MILES. THE PLASTIC VALVE COVER WAS FOUND TO HAVE A CRACK WHERE ONE POURS THE OIL IN. THERE WAS AN OIL LEAK AROUND THIS AREA. APPLE FORD IN COLUMBIA, MD. SAID THIS WOULD NOT BE COVERED BY FORD WARRANTY. I THOUGHT FORD'S WARRANTY COVERS TO 3 YEARS OR 36,000 MILES. THIS VALVE COVER WAS OVER $400.00. WHY SHOULDN'T THIS BE COVERED. I SIGNED A PAPER THAT STATES THAT THE FORD WARRANTY SHOULD STILL BE IN EFFECT TO 36,000 MILES. I DON'T KNOW HOW OR WHEN THIS CRACK OCCURRED, BUT I HAVE ONLY HAD THE VEHICLE FOR 3 WEEKS. I THINK THIS SHOULD BE COVERED BY FORD WARRANTY. *JB

Power Train › Automatic Transmission
Filed Oct 26, 2004OH

WHEN REVERSING, LOUD BANGING/CLUNKING NOISE IS HEARD FROM THE BACK. THE CAR JERKS BACK HARSHLY.*AK

Power Train › Automatic Transmission
Filed Oct 21, 200426,000 milesTX

WHEN PUTTING TRANSMISSION IN REVERSE IT HESITATES AND SLAMS IN TO GEAR. VERY LOUD HUMMING NOISE IN REAR WHEN IN ANY SPEED OF ACCELERATION. VEHICLE IS GOING TO DEALERSHIP TOMMOROW.

Visibility › Glass, Side/Rear
Filed Oct 13, 2004NJ

CAR WAS PARKED IN A DRIVEWAY WITH REAR WINDOW TOWARDS GARAGE DOOR. THE BACK WINDOW OF THE CAR ALONG WITH A PIECE OF THE ACTUAL DOOR EXPLODED OFF. THE PIECE OF THE DOOR FLEW UP INTO THE AIR AND CAME CRASHING BACK DOWN ONTO THE CAR. THEIR WAS GLASS EVERYWHERE. HAD ANYONE BEEN FACING THE CAR IT COULD HAVE CAUSED SOME SERIOUS BODILY INJURY. OR HAD THE CAR BEEN IN MOTION ANYONE INSIDE THE CAR COULD HAVE BEEN HURT OR ANYONE DRIVING BEHIND COULD HAVE BEEN HURT.*AK

Power Train › Automatic Transmission
Filed Oct 8, 20043,000 milesIL

WHEN SHIFTING TO REVERSE- STEP ON GAS - DOES NOT ENGAGE THEN SUDDENLY A CLUNK AND TAKES OFF VERY FAST IN REVERSE- WORRIED ABOUT HITTING SOMEONE- DEALER HAS REFLASHED & THEN REPLACED SOLENOID IN TRANSMISSION PROBLEM STILL EXISTS. *NM

Power Train › Automatic Transmission
Filed Oct 6, 20048,600 milesCA

VEHICLE WAS TAKEN TO DEALER FOR TRANSMISSION PROBLEM. CONSUMER WAS TOLD THAT WHEN PLACING VEHICLE IN REVERSE, IT JERKED, AND SOMETIMES IT RACED. CONSUMER WAS TOLD THAT PART OF THE TRANSMISSION NEEDED TO BE REPLACED. *AK

Power Train › Automatic Transmission › Lever and Linkage › Column ShiftCrash1 injured
Filed Sep 27, 20049,000 milesAZ

TRANSMISSION GOT STUCK IN NEUTRAL WHEN COLUMN SHIFTER WAS PUT IN THE PARK POSITION. AS MY WIFE GOT OUT TO HELP HER SISTER WITH HER NEW BORN AND BAGGAGE THE EXPLORER STARTED ROLLING, MY NIECE (IN THE BACK SEAT) GOT SCARED AND JUMPED OUT OF THE VEHICLE AND GOT RAN OVER. THE VEHICLE HIT A POLE AND TRAPPED MY NIECE UNDER THE REAR TIRE. I HAVE SINCE TAKEN IT TO DEALERSHIP 3 TIMES SO FAR, AND IT IS STILL NOT FIXED. ACTUALLY SINCE I HAVE GOTTEN THE EXPLORER BACK IT HAS STARTED TO CLUNG REALLY HARD GOING INTO REVERSE, AND HAS GOT STUCK BETWEEN THIRD AND FOURTH GEAR. WHILE DRIVING, CAUSING THE RPMS TO SHOOT UP. I AM WAITING ON FORD TO FINALLY RESOLVE THIS ISSUE AS I HAVE BEEN GIVEN THE RUN AROUND AND AM GETTING VERY FRUSTRATED.*AK

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Sep 21, 2004900 milesTX

PLACING THE VEHICLW IN REVERSE, VEHICLE HESITATES AND THEN ENGAGES WITH A "CLUNK"; SHIFTING INTO DRIVE THE SAME PHENOMENON OCCURS RANDEMLY. THE MAJOR CONCERN IS THAT THIS JUMPING INTO GEAR HAPPENS SPORADICALLY AS WELL !*AK

Power Train › Automatic Transmission
Filed Sep 20, 2004IL

CONSUMER HAD PROBLEMS WITH THE AUTOMATIC TRANSMISSION. EACH TIME THE VEHICLE WAS BACKED UP, IT WOULD HESITATE WHEN PLACED IN DRIVE. THE VEHICLE ALSO LEAPED FORWARD WITH THE CONSUMERS FOOT ON THE BRAKE, IT WAS PLACED IN DRIVE AND THE VEHICLE DID NOT MOVE. *SC THE VEHICLE WAS A RENTAL. *JB

Power Train › Automatic Transmission
Filed Sep 17, 200410,000 milesVA

ENGAGING THE TRANSMISSION IN "REVERSE" IT HESITATES, SLIPS THEN SURGES. LOUD BANGING/CLUNKING NOISES HEARD, SOUNDS LIKE UNIVERSAL JOINT. DEALER STATES PARTS ON ORDER. APPARENTLY THIS IS A KNOWN DEFECT TO FORD, DEALER BLAMES IT ON A DEFECTIVE SERVO, SYNCHRO OR SOLINOID. AWAITING NATIONWIDE BACK ORDERED PARTS FROM THE SAME MANUFACTURE, WHAT MAKES ME THINK THAT THIS SAME PART WON'T AGAIN FAIL. WHAT IS FORD'S RESPONSIBILITY REGARDING WARRANTY EXTENSION FOR THE TRANSMISSION WHICH STILL IS ENCOUNTERING THE SAME PROBLEMS AS I AWAIT THE REPAIR PARTS? SOUNDS LIKE A SAFETY PROBLEM TO ME.*AK

Service Brakes, Hydraulic
Filed Sep 14, 20047,324 milesPA

THE BRAKE LINE IS LEAKING FLUID. THIS WOULD CAUSE THE PEDAL TO GO TO THE FLOOR WHEN DEPRESSED AND EXTENDED STOPPING DISTANCE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION.

Engine and Engine Cooling
Filed Sep 13, 200414,000 milesOH

WHILE DRIVING VEHICLE STALLED. CONSUMER PULLED OVER AND RESTARTED THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Engine and Engine Cooling
Filed Aug 31, 20043,000 milesNY

WHILE DRIVING AT ANY SPEED VEHICLE LOST POWER. *AK

Power Train › Automatic Transmission
Filed Aug 27, 2004NJ

4X4 EDDIE BAUER EXPLORER - BANGS INTO REVERSE. *AK

Air Bags › FrontalCrash1 injured
Filed Aug 26, 2004NY

DURING A 45 MPH FRONTAL COLLISION FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 4, 200410,000 milesMI

AT ALL TIMES THE ABS BRAKE LIGHT IS ON. ALSO, WHEN VEHICLE IS USED IN WET WEATHER IT WILL SKID. VEHICLE IS SCHEDULED TO GO TO THE DEALER IN THE NEAR FUTURE. *AK

Engine and Engine Cooling
Filed Aug 3, 2004140 milesVI

VEHICLE STALLED ON 3 SEPARATE OCCASIONS WHEN DRIVING DOWN HILLS. VEHICLE WAS TAKEN TO THE DEALER, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK

Engine and Engine Cooling
Filed Jul 21, 20046,500 milesTN

THE CONSUMER STATED THAT THE ENGINE FUSE BLEW. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. DETERMINED. PLEASE PROVIDE MORE INFORMATION. *JB

Power Train › Automatic Transmission
Filed Jul 15, 200417,000 milesGA

WHEN PUTTING THE VEHICLE IN REVERSE IT SURGED. CONSUMER WAS ABLE TO STOP THE VEHICLE WITHOUT ANY INCIDENT. VEHICLE WAS TOWED TO THE DEALERSHIP FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE TRANSMISSION FAILED. *AK *NM

Electrical System › Wiring › Front UnderhoodFire
Filed Jul 14, 20041,238 milesTX

WHILE DRIVING AT APPROXIMATELY 20 MPH OTHER VEHICLES WERE POINTING AT CONSUMER'S VEHICLE, INDICATING THAT THE VEHICLE WAS ON FIRE. SMOKE WAS COMING FROM THE HOOD, THE BASE OF THE CHASSIS, THE VENTS, AND FROM THE TIRE HUB. THE HUB CAPS MELTED. THE FIRE ALSO DISINTERESTED THE BRAKES. VEHICLE HAD TO BE STOPPED BY THE USE OF THE EMERGENCY BRAKE. CONSUMER TOOK THE VEHICLE TO A FORD DEALERSHIP, WHO ADVISED THE CONSUMER TO TAKE IT TO THE DEALERSHIP WHERE IT WAS PURCHASED. THIS DEALERSHIP PROVIDED NO ASSISTANCE. CONSUMER REFUSED TO DRIVE THE VEHICLE TO THE OTHER DEALERSHIP BECAUSE OF THE CONDITION OF THE VEHICLE, WHICH WAS CURRENTLY UNDER WARRANTY. DEALER STATED THAT THE CAUSE OF THE FIRE WAS UNDETERMINED. *AK

Vehicle Speed ControlCrash
Filed Jul 6, 2004MA

WHILE TURNING LEFT AT LOW SPEED, WITHOUT WARNING THE VEHICLE ACCELERATED. THE DRIVER WAS NOT ABLE TO CONTROL THE VEHICLE AND COLLIDED INTO A GARAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC CAN NOT DUPLICATE THE PROBLEM. *NM CONSUMER WAS TURNING LEFT TOWARDS GARAGE WHEN VEHICLE ACCELERATED TO ABOUT 50 TO 60 MPH. *LA

Visibility › Sun/Moon Roof Assembly
Filed Jun 30, 2004NY

WHILE PRESSING THE REMOTE KEY TO OPEN THE SUN ROOF IT WOULD NOT CLOSE COMPLETELY ON ITS OWN. CONSUMER HAS TO PLAY WITH THE REMOTE KEY IN ORDER TO CLOSE IT PROPERLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DEETRMINED THAT THIS VEHICLE WAS OPERATING AS DESIGNED. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 28, 20047,000 milesOH

2004 EDDIE BAUER EXPLORER 4X4: ENGINE FAILED, SAFE MODE WHEN NOTHING APPEARS TO BE AN ISSUE. OTHERS ON NEWS GROUPS CLAIM THEY FOUND IT TO BE FAULTY ABS ELECTRONIC CONTROL UNIT.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 16, 200411,000 milesAR

LOUD POP FROM REAR-END. ABS LIGHT,WRENCH,AND CHECK ENGINE LIGHT CAME ON. FOUND TO BE A BAD SPEED SENSOR AND DEFECTIVE REAR-END. SUV HAS BEEN IN THE SHOP FOR 2 WEEKS AND NO REAR-END IN SIGHT. *AK

Equipment › Appliance › Air Conditioner3 injured
Filed Jun 11, 20041,000 milesMI

AIR CONDITIONER AND DEFROSTER ARE MOLDY, CAUSING ILLNESS. *AK

Structure
Filed Jun 6, 20041,010 milesSD

PAINT IS COMING OFF DRIVERS RUNNING BOARD. I HAVE OWNED THIS VEHICLE FOR ONLY 3 WEEKS. *AK

Power Train › Automatic Transmission
Filed Jun 5, 2004CT

THE GEAR ON MY NEWLY PURCHASED 2004 FORD EXPLORER BROKE OFF. I BELEIVE THIS TO BE A MANUFACTURE DEFECT. WHEN I TOOKTHE TRUCK BACK TO THE DEALER THEY COULDN'T BELIEVE IT THEMSELVES. I AM AFRAID TO WONDER WHAT ELSE IS WRONG WITH THIS VEHICLE.*AK

Steering › Hydraulic Power Assist System
Filed May 25, 200413,000 milesGA

POWER STEERING FAILS WHEN DRIVING AT ALL/VARIOUS SPEEDS. FAILURE IS FELT DURING/ATTEMPTED TURNING OF THE WHEEL IN EITHER DIRECTION WHILE DRIVING. STEERING BECOMES VERY DIFFICULT AND SUDDENLY POWER STEERING KICKS IN AND BECOMES UNSAFE AS GREAT PRESSURE IS BEING APPLIED TO STEERING WHEEL TO OVERCOME POWER STEERING FAILURE. DEALERSHIP CLAIMS NO KNOWN FAILURES AND CANNOT FIND PROBLEM WITH MY STEERING SYSTEM. AS A SYSTEMS SAFETY ENGINEER, I SUSPECT DEFECT IN SYSTEM AND MANUFACTURE HAS YET TO ADMIT. REQUEST ASSISTANCE TO FORCE MANUFACTURE/DEALERSHIP TO INVESTIGATE AND DETERMINE PROBLEM. *NM

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed May 19, 2004MI

I WAS PARKING IN AN UNDERGROUND GARAGE AT JEFFERSON/WOODWARD IN DETROIT. I WAS TRAVELING ABOUT 5-7 MPH LOOKING FOR A PARKING SPOT. I FOUND AND SPOT AND BEGAN TO TURN INTO IT. WHEN I TURNED MY WHEEL, MY TRUCK IMMEDIATELY ACCELERATED AND WOULDN'T STOP EVEN THOUGH I PUT MY FOOT ON THE BREAK. I JUMPED A CURB AND HIT A BRICK WALL. MY VEHICLE IS CURRENTLY BEING REPAIRED AT ED SCHMID FORD IN FERNDALE. MY MAJOR CONCERN IS THAT MY INSURANCE PREMIUM MAY INCREASE BECAUSE THIS ACCIDENT IS VIEWED AT AND AT FAULT ACCIDENT. FORD IS GOING TO SEND SOMEONE OUT TO CHECK OUT MY 2004 FORD EXPLORER TO SEE IF THERE WAS A PROBLEM WITH THE ACCELERATOR.*AK

Steering › Hydraulic Power Assist System
Filed May 12, 200416 milesGA

AT SLOW SPEED WHEN TURNING THE STEERING WHEEL SHAKES AND VIBRATES. CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER, DEALER IS UNABLE TO CORRECT THE DEFECT. *AK

Suspension › Front
Filed Apr 20, 2004CA

WHILE DRIVING AT ANY SPEED VEHICLE VIBRATED HEAVILY. CONSUMER HAD MADE CONTACT WITH THE DEALER ON THREE SEPARATE OCCASIONS. BUT, MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM, WHICH STILL EXISTS. *AK *NM

Fuel System, Other › Storage › Fuel Gauge System
Filed Apr 15, 2004NY

WHILE FILLING UP THE FUEL TANK GASOLINE GAUGE REGISTERED FALSE READING. CONSUMER HAD A FULL TANK OF GASOLINE THAT DAY. THE NEXT DAY THE GASOLINE GAUGE REGISTERED A HALF OF A TANK. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT DEALER WAS AWARE OF THE PROBLEM, BUT THERE WAS NO SOLUTION FOR THE PROBLEM. *AK

Steering › Hydraulic Power Assist System
Filed Apr 15, 2004NY

PROBLEMS WITH THE STARTER AND WHEELS NOT RETURNING TO CENTER POSITION AFTER MAKING A TURN. (NAR) *PH *CB THERE WAS A POSSIBILITY THAT THE WRONG TYPE OF SWAY BAR HAD BEEN INSTALLED ON THE VEHICLE AT THE FACTORY. THE POWER STEERING UNIT WAS THE PROBLEM. THE PROBLEM STILL EXISTED. THE STEERING WHEEL DID NOT RETURN TO THE CENTER AFTER TURNING, ESPECIALLY WHEN TURNED TO THE RIGHT. THE CONSUMER WOULD HAVE TO PHYSICALLY BRING THE VEHICLE BACK TO THE CENTER, OR IT WOULD CONTINUE RUNNING OF THE ROAD. *SC *JB

Power Train › Driveline
Filed Apr 13, 20042,100 milesMD

WHINING NOISE FROM REAR OF VEHICLE. DEALER STATED THAT FORD KNOWS OF THIS PROBLEM BUT DOESN'T CURRENTLY HAVE A FIX FOR IT! THEY ASKED ME TO CALL THEM BACK IN 30 DAYS.

Steering
Filed Mar 17, 2004PA

4THE STEERING WHEEL STICKS INTERMITTENTLY WHEN IT'S TURNED TO THE LEFT OR RIGHT AND DOES NOT RETURN WITHOUT PULLING IT BACK. *PH THIS WAS A MAJOR PROBLEM WHEN PULLING OUT IN TRAFFIC OR GOING AROUND A SHARP BEND. THE VEHICLE HAD BEEN TO THE FORD DEALER THREE TIMES AND WAS TOLD THAT ALL THE NEW EXPLORERS WERE MADE THAT WAY AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THERE WAS A BIG CLUNK AT TIMES WHEN BACKING UP AND TURNING TO THE RIGHT OR LEFT. THE RIDE WAS VERY BUMPY AND CAUSED THE OCCUPANTS TO BE THROWN FROM SIDE TO SIDE WHILE DRIVING. *SC

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Ford Explorer → · Every Explorer year → · How the figures are calculated →