Page 7 of 8 · complaints 301–350 of 375

2001 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →

Seats
Filed Mar 26, 2001NY

WHEN COMING TO A STOP PASSENGER'S SEAT SLIDES FORWARD, CAUSE UNKNOWN, ALSO REAR PASSENGER SEAT BELT DOES NOT RELEASE FROM RETRACTING MECHANISM. PLEASE GIVE ANY FURTHER DETAILS.*AK

Equipment › Appliance › Air Conditioner
Filed Mar 26, 2001CA

WIFE AND I GET SICK EVERY TIME WE USE VEHICLE, AND HARD TO STAY AWAKE WHILE DRIVING. NO SAFETY DEFECT. *AK

Wheels › Rim
Filed Mar 22, 2001AL

WHILE RIDING DOWN HIGHWAY PART OF REAR LEFT RIM CAME OFF OF AUTOMOBILE. CONSUMER WAS TRAVELING APPROXIMATELY 70 MPH.*AK

Suspension
Filed Mar 20, 2001FL

WHILE TRAVELING AT 45 MPH VEHICLE STARTED TO PULL TO LEFT WITHOUT WARNING. CONSUMER DID NOT KNOW WHY THIS HAPPENED. VEHICLE WENT OFF ROAD, AND FLIPPED OVER. ROAD CONDITIONS WERE GOOD. *AK

Seat Belts › Rear/Other
Filed Mar 20, 2001MA

REAR SEAT BELTS ON BOTTOM; WHEN SITTING DOWN BOTTOM PORTION COMES UP FORWARD, QUARTER AWAY. THIS VEHICLE HAS RWO DOORS. DEALERSHIP IS AWARE OF IT.*AK

Steering › Linkages › Knuckle › Spindle › ArmCrash1 injured
Filed Mar 14, 2001NC

FRONT LEFT STEERING KNUCKLE BROKE, AXLE SEPARATED FROM VEHICLE, VEHICLE WENT LEFT AND CRASHED. FILED BY RICHARD RUMPLIK.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 12, 2001CA

WHEN APPYLING BRAKES VEHICLE SEVERELY PULLS TO RIGHT. ALSO, A GRINDING NOISE OCCURS, CAUSE UNKNOWN. *AK IN LESS THAN 15000 MILES, BRAKES HAVE BEEN REPLACED 3 TIMES, WAS TOLD BY DEALER THAT THIS WAS DUE TO A FACTORY DEFECT AND BRAKES WERE APPLIED INCORRECTLY. TIRE EXPERIENCED BLOWOUT, THERE WAS A LARGE DEFORMED AIR POCKET ON THE WHITE LETTER SIDE, CONSUMER DID NOT GIVE ANY TIRE INFORMATION. *SLC

Tires › Tread/Belt
Filed Mar 8, 2001MO

PE00 020; CONSUMER WAS TRAVELING ABOUT 70MPH ON HIGHWAY AND HEARD A POPPYING NOISE. SHE WAS ABLE TO PULL OVER TO SHOULDERS AND NOTICED REAR RIGHT SIDE OF TIRE WAS COMPLETLY FLAT. FIRESTONE, P255/70R16 109S , DOT VNCU1R0090. FIRESTONE WILLBE NOTIFIED.*AK

Visibility › Power Window Devices and Controls
Filed Mar 7, 2001OR

DEEP SCRATCHES HAVE APPERED ON THE INSIDE OF THE FRONT SIDE WINDOWS. ON THE PASSANGER SIDE THE SCRATCHES ARE SO BAD THAT IT INPAIRS THE VIEW OF THE SIDE MIRROR, IT IS SO BAD ON SUNNY DAYS THAT I CAN NOT RELY ON THE USE OF THAT MIRROR. THERE ARE ALSO DEEP SCRATCHES ON THE INSIDE OF THE DRIVER SIDE WINDOW BUT THEY ARE ON THE REAR OF THE WINDOW.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Mar 6, 2001NY

WHILE TRAVELING AND WHEN DEPRESSING BRAKE PEDAL VEHICLE WENT INTO EXTENDED STOPPING DISTANCE, RESULTING IN AN ACCIDENT. PLEASE PROVIDED FURTHER INFORMATION. *AK

Air Bags › FrontalCrash
Filed Mar 2, 2001MA

CONSUMER WAS INVOLVED IN A 35-40 MPH FRONTAL COLLISION IN WHICH VEHICLE WENT UNDER A TRACTOR TRAILER, AND DRIVER'S/PASSENGER'S AIR BAGS DID NOT DEPLOY. PLEASE GIVE ANY FURTHER DETAILS. *AK

Power Train › Axle Assembly
Filed Mar 2, 2001MI

CONSUMER STATES A STRANGE NOISE IS MADE WHEN PRESSING ON THE ACCELERATOR, DEALER STATED THE PROBLEM WAS THE FRONT AXLE AND THAT THERE WERE SCRAPS OF METAL BREAKING OFF THE AXLE, CONSUMER IS REQUESTING A NEW VEHICLE AND STATES THAT THE SCRAPS OF METAL COULD BE DAMAGING OTHER PARTS OF THE VEHICLE. *SLC

Steering › Linkages
Filed Mar 1, 2001FL

THEYCANTGETA PARTYETTOFIXTHEPROBLEM. NO SAFETY DEFECT. *AK

Steering › Linkages
Filed Mar 1, 2001FL

WORLD FORD HAS DONE NOTHING BUT GIVE ME A RUN AROUND AND NOT FIXING MY TRUCK RIGHT!!! I HAVE NOTHING BUT AGREVATION WITH MY TRUCK AND I DONT FEEL THAT IT'S SAFE WITH DRIVING MY CHILDREN IN IT! WHEN ADVISING THE DEALERSHIP OF THE TRUCKS MAJOR COMPLICATIONS THEY ADVISE ME TO BRING THE VEHICLE BACK IN 30-60 DAYS TO AVIOD THE LEMON LAW! NO SAFETY DEFECT LISTED. *AK

Electrical System › Ignition
Filed Feb 28, 2001OH

I HAVE EXPERIENCED SEVERAL "NO STARTS" WITH MY VEHICLE. I WAS INFORMED BY A FIRESTONE DEALER WHEN I HAD MY TIRES REPLACED THAT HE HAS WITNESS SIMILIAR INCIDENTS WITH OTHER FORD EXPLORER'S. THE FIRESTONE DEALER STATED THAT THERE IS A PROBLEM IN THE FUEL DELIVERY OR IGNITION SYSTEM WHICH CAUSES THE VEHICLE TO FLOOD ITSELF AT TIMES WHEN THE IGNITION KEY IS TURNED. I AM VERY CONCERNED IF THIS IS THE CASE. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE HAS MADE THREE UNSUCCESSFUL ATTEMPTS TO CORRECT THE PROBLEM. I AM CURRENTLY IN ARBITRATION. I KNOW ONE OTHER PERSON WHO PURCHASED A 2000 FORD EXPLORER FROM THE SAME DEALER AND HAS HAD THIS SAME PROBLEM. THE DEALERSHIP IS REPLACING HIS FUEL PUMP AS THEY HAVE DONE IN MY VEHICLE; HOWEVER, THIS DID NOT CORRECT MY PROBLEM.

Visibility › Glass, Side/Rear
Filed Feb 20, 2001CA

REAR WINDOW AUTO UP DOES NOT HAVE AN OBSTRUCTION STOP SAFETY FEATURE. OWNERS PET WAS NEARLY STRANGLED AFTER BEING CAUGT IN THE WINDOW WHILE IT WAS CLOSING. THERE IS A HIGH POSSIBILITY THAT A PET OR SMALL CHILD COULD BE KILLED IN THIS WINDOW WHEN IT IS CLOSED.

Vehicle Speed Control › Accelerator Pedal
Filed Feb 12, 2001AR

WHEN DRIVING AND WHEN RELEASING ACCELERATOR PEDAL VEHICLE JUST QUITS.FORD HAS BENE CONTACTED. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 12, 2001CA

WHEN DRIVING BRAKES BECOME REAL SOFT, AND CONSUMER HAS TROUBLE SLOWING DOWN OR COMING TO A COMPLETE STOP. CONTACTED DEALER ,AND DEALER SAID THAT THERE WAS REALLY NOTHING THEY COULD DO ABOUT PROBLEM, EVEN THOUGH THEY WERE VERY AWARE OF PROBLEM.*AK

Suspension › Front
Filed Feb 8, 2001LA

CONSUMER WAS DRIVING AT 35-40 MPH AND GOING INTO A CURVE WHEN A VERY STRONG VIBRATION OCCURRED IN STEERING WHEEL AND FRONT END. CONSUMER HAD TO APPLY BRAKES IN ORDER TO KEEP CONTROL OF VEHICLE. THIS HAS OCCURRED TWICE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Feb 8, 2001NC

WHILE DRIVING AT 10-15 MPH AND WHEN ATTEMTPING TO MAKE A RIGHT HAND TURN, GRADUALLY DEPRESSED BRAKE PEDAL AND PEDAL TRAVELED TO FLOORBOARD, CAUSING EXTENDED STOPPING DISTANCE, AND RESULTING IN AN ACCIDENT. ALSO, EMERGENCY PARKING BRAKE/ FUEL PUMP AND OTHER PARTS WERE REPLACED BEFORE ACCIDENT. CONSUMER HAS CONTACTED DEALER. PLEASE *AK BAD CHECK VALVE CAUSED DELAY IN STARTING THE VEHCILE. THE EMERGENCY BRAKE WAS HARD TO RELEASE DUE TO LEAK OF GREASING. BRAKES MADE HIGH PITCH SQUEAL BECAUSE FRONT BRAKES AND PADS WERE GLAZED OVER. HEAD LIGHT FAILED DUE TO BAD CONNECTION AT LMULTIFUNCTION SWITCH. *YH

Tires
Filed Feb 7, 2001GA

BLOW OUT AT 65MPH NO ACCIDENT NO TREAD SEPARATION (TIRESIZE: P235/75R16)( DOT NUMBER: TIRE SIZE: P235/75R16 )

Tires
Filed Feb 2, 2001NY

WHILE DRIVING DOWN HIGHWAY AT ABOUT 50 MPH AND AFTER HEARING A NOISE, CONSUMER THEN DECREASED SPEED TO 40 MPH DUE TO PROBLEMS WITH TIRES. THIS WAS ORIGINAL EQUIPMENT. CONTACTED DEALER, DEALER NEVER SEEN IT BEFORE. *AK

SuspensionCrash1 injured
Filed Feb 1, 2001NV

VEHICLE WAS SITTING STILL AND WAS HIT ON PASSENGER'S SIDE. VEHICLE FLIPPED OVER, DRIVER WAS PINNED IN VEHICLE DUE TO VEHICLE LANDING ON DRIVER'S SIDE. *AK

Suspension › Front
Filed Feb 1, 2001TX

WHEN DRIVING STEERING WHEEL JERKED AND VEHICLE WANDERED OFF INTO ANOTHER DIRECTION. DEALERSHIP WAS AWARE OF PROBLEM.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 31, 2001IL

ENTIRE BRAKE SYSTEM WENT OUT IN DECEMBER 2000. DEALER REPLACED ABS AND OTHER BRAKE PARTS. BRAKES WENT OUT AGAIN ON JANUARY 30, AT DEALER AT THIS TIME. ALSO, CONSUMER HAD TO HAVE SEALS ON HEADLIGHTS AND TRIM OF VEHICLE REPLACED. THERE WAS A POPPING SOUND FROM RADIO. *AK

Tires
Filed Jan 30, 2001MO

P25575R15, DOT VDHL1RW050, REAR PASSENGER SIDE OF FIRESTONE WILDERNESS HT TIRE EXPLODED WHILE AT A STOP, TIRE HAD ONLY 9,000 MILES. *SLC

Power Train › Driveline › Constant Velocity Joint
Filed Jan 24, 2001NV

WHILE DRIVING 75MPH A LOUD BOOM NOISE WAS SUDDENLY HEARD. VEHICLE WAS THUMPING AND VIBRATING. STEERING WAS VERY SHAKY. MANAGED TO GET OFF HIGHWAY, AND STOPPED VEHICLE TO CHECK. THERE WASN'T ANY PROBLEM WITH TIRES BLOWING OUT. LIMPED INTO ROAD SERVICE. MECHANIC INFORMED OWNER THE C V JOINTS ATTACHED TO TRANSMISSION TRANSFER CASE HAD BLOWN. FRONT DRIVELINE WAS REMOVED & REPLACED, BUT VIBRATIONS STILL APPEARED. CONTACTED MANUFACTURER, AND INFORMED VEHICLE WAS A LEMON.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 18, 2001CA

TOTAL BRAKE FAILURE WHEN STARTING UP VEHICLE. VEHICLE WAS TOWED TO DEALER. WAS TOLD BY DEALER THERE WAS RESIDUE IN BRAKE FLUID. PLEASE PROVIDE FURTHER INFORMATION. *AK

Steering
Filed Jan 18, 2001SC

STEERING WHEEL WILL NOT STRAIGHTEN UP WHEN LETTING GO OFF STEERING, JUST LIKE NORMAL POWER STEERING. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 12, 2001CA

WHEN DRIVING AT HIGHWAY SPEEDS, AND AN EMERGENCY OR PANIC STOP IS REQUIRED DUE TO TRAFFIC STOPPING, OTHER BAD DRIVERS, DEER, ANYTHING THAT MAY APLY, YOU HIT THE BRAKES PRETTY HARD TO STOP AS FAST AS POSSIBLE. THE VEHICLE BECOMES UNCONTROLLEABLE AND VEERS EITHER LEFT OR RIGHT DESPITE DRIVERS EFFORT TO STAY STRAIGHT. THE DEALER HAS DUPLICATED PROBLEM IN MY TRUCK AND ANOTHER BRAND NEW TRUCK SIMILAR TO MINE OFF THEIR LOT. DEALER SAID THEY CANNOT FIX IT. THEY BELIEVE IT IS A DESIGN FLAW. THE FISRT TIME IT HAPPENED TO ME A COUPLE OF MONTHS AGO, IT MOVED LEFT 2 LANES AND PUT ME NEXT TO A CONCRETE BARRIER ON THE HIGHWAY. MY WIFE HAS COMPLAINED OF SIMILAR INCIDENTS ABOUT THE VEHICLE FEELING UNSTABLE AND VEERING DURING RAPID STOPS FROM DIFFERENT SPEEDS. DATE OF INCIDENT IS DEALER DUPLICATING PROBLEM TO TROUBLE SHOOT. EL CAJON FORD WAS THE SERVICING DEALER LOCATED IN ELCAJON CA.*AK

Electrical System › Starter Assembly
Filed Jan 10, 2001CA

STARTER CRANKS FOR 10 SECONDS BEFORE STARTING. *AK

Air Bags › FrontalCrash1 injured
Filed Jan 9, 2001TX

AIRBAGS DID NOT DEPLOY IN A COLLISION AT 5-10MPH, RESULTING IN MINOR INJURIES. FORD HAS BEEN NOTIFIED. *AK

Power Train › Automatic Transmission
Filed Jan 9, 2001PA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Tires
Filed Dec 29, 2000CA

2 TIRE BLOWOUTS IN LESS THAN 6 MONTHS IS NOT NORMAL... ONE WHILE DRIVING IS UNSAFE..THE 2ND WHILE PARKED DOES NOT MAKE SENSE. *AK (DOT NUMBER: 8XHL IPY TIRESIZE: 235/75R15)

Suspension › Rear
Filed Dec 27, 2000RI

VEHICLE HAS A ONE INCH LEAN ON THE LEFT REAR SIDE. COMMUNICATED, ONLINE WITH SEVERAL OTHER PEOPLE WHO ALSO NOTICED THIS UNBALANCE IN THEIR EXPLORERS. SAFETY CONCERNED DUE TO ACCIDENT HISTORY OF THE FORD EXPLORER AND THE POSSIBILITY THAT THE VEHICLE IS NOT TOO HEAVY ON THE LEFT SIDE. *AK

Unknown or Other
Filed Dec 21, 2000NJ

NONE

TiresCrash
Filed Dec 12, 2000MI

2 TIRES BLEW OUT WHILE DRIVING, AND CAUSED TRUCK TO LOSE CONTROL, HITTING CURB. NO SERIOUS INJURIES. *AK

Suspension › Front
Filed Dec 5, 2000TX

CONSUMER WAS TRAVELING ABOUT 80MPH ON HIGHWAY AND HIT A BUMP. IT WAS A SOLID HARD HIT AND SUSPENSION DIDN'T HOLD. DEALERSHIP WAS AWARE OF PROBLEM. *AK

Service Brakes, Hydraulic › Pedals and LinkagesCrash1 injured
Filed Nov 13, 2000NY

VEHICLE WAS AT A STOP SIGN AND SUDDENLY ACCELERATED INTO ANOTHER VEHICLE. BRAKES AND BOTH AIRBAGS DEPLOYED, AND CONSUMER HURT HIS HEAD. *AK THE ACCELERATOR AND BRAKE PEDAL WERE VERY CLOSE TOGETHER THAT IT WAS EASY TO DEPRESS BOTH SIMULTANEOUSLY CAUSING THE VEHICLE TO ACCELERATE INSTEAD OF SLOWING DOWN. *YH

Steering › Hydraulic Power Assist System
Filed Nov 9, 2000FL

VIBRATION FELT THROUGH STEERING WHEEL, POWER STEERING UNIT AND FRONT END SUSPENSION EXPERIENCING VIBRATION AND NOISE. *CJ

Tires › Tread/Belt
Filed Nov 1, 2000GA

ALL THE TIRES HAVE DIMPLES ALONG THE SIDEWALL, ITS RANDOM AND UP TO 8 ON EACH TIRES, FIRESTONE SAYS THE TIRES IS FINE, THATS THE WAY ALL THERE TIRES ARE. PLUS ITS VISIABLE WHEN LOOKING AT THE TIRES FROM AN ANGLE. THEY SAY ITS THE WAY THE BELTS ARE MADE, BUT THE DIMPLES OR CREVECES ARE 2" APART THEN 4 " THEN 6"AS AN EXAMPLE. EACH TIRE HAS THEM RANDOMLY NO UNIFORM SPACING TO IT. ALSO THE FRONT TIRES HAVEA STRANGE WEAR PATTERN ON THEM, ACCORDING TO INDEPENTDENT TIRES STORES 9 TO BE EXACT, THE BELTS ARE NO HOLDING THEREFORE THE TREAD WEAR IS OFF AT AN ANGLE AND THE INNER PART IS DIPPING IN.AFTER HAVING 4 FORD DEALERSHIPS AND 9 TIRES STORES TELLINGME THERE IS A DEFECT IN THE TIRE IM SCARED TO DRIVE MY NEW TRUCK NOW. CAN ANYTHING BE DONE TO HAVE MY TIRES REPLACED? I WENT TO 2 FIRESTONE TIRE STORES THEY WERE NO HELP. THANK YOU........LISA CAMPISI. *AK (DOT NUMBER: VDH3333333 TIRESIZE: P235/75/15)

Tires › Tread/Belt
Filed Nov 1, 2000FL

CONSUMER RECEIVED RECALL 00T-005 AND IS HAVING A DIFFICULT TIME FINDING REPLACEMENT TIRES. *SLC

Suspension › Front
Filed Oct 26, 2000HI

WHEN TURNING VEHICLE RIGHT OR LEFT THERE IS A CRACKING NOISE, LIKE SOMETHING UNDERNEATH IS TRYING TO COME APART. CONSUMER HAS CONTACTED DEALERSHIP.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash1 injured
Filed Oct 20, 2000DC

WITH THE CRUISE CONTROL ON I DRIFTED TO THE RIGHT AND THE PASSENGER SIDE WHEELS WENT ONTO THE GRAVEL SHOULDER. WHEN I GOT THE 2 WHEELS BACK ON PAVEMENT THE WHEELS THAT HAD BEEN ON THE GRAVEL SEEMED TO GO FASTER THAN THE DRIVER SIDE WHEELS. THE BRAKES DIDN'T ENGAGE AND THE CAR SHOT ACROSS THE HIGHWAY WHILE ACCELERATING AND THE CAR FLIPPED 3 OR 4 TIMES.

Tires
Filed Oct 18, 2000NJ

CLEAR, DRY ROADWAY, 50 MPH, RIGHT REAR TIRE BLEW OUT. VEHICLE PERFORMED VERY STABLY, I WAS ABLE TO STOP AND HAD TIRE CHANGED. DEALER REPLACED ALL 5 TIRES WITH GOODYEARS AT NO CHARGE AT MY REQUEST. TIRE LOOKED LIKE IT HAD BEEN SLICED THROUGH FROM SIDEWALL TO SIDEWALL. I TOOK PICTURES, NOT DEVELOPED. DEALER HAS TIRES. (DOT NUMBER: DON'T KNOW TIRESIZE: P235/70R16)

Tires › Tread/Belt
Filed Oct 16, 2000AL

VEHICLE WAS PARKED. NOTICED THE TIRE WAS FLAT IN THE RIGHT REAR. THERE WAS A 3 INCH SLIT NEAR THE TREAD. PUT SPARE ON IN ITS PLACE. TOOK TIRE TO FIRESTONE RETAILER & WAS INFORMED NOTHING CAN BE DONE. OWNER BROUGHT A DIFFERENT TIRE AS SPARE. PROT TO FLAT, HAD EXPERIENCED FLAPPING NOISE AGAINST VEHICLE. THE PROBLEM IS STILL HAPPENING & GETTING WORSE.*AK

Tires
Filed Oct 10, 2000AZ

MY PROBLEM IS THAT NOTHING HAS HAPPENED YET,I WOULD LIKE TO KNOW WHY NO ONE HAS METION THE FACT THAT THESE TIRES ARE BEING SOLD AN INSTALLED ON NEW FORD EXPLORER SPORTS 2001 MODELS AND THAT THESE TIRES HAVE A TEMPITURE RATING OF ( C ) THE LOWEST RATING,THESE TIRES WILL PROBLEY MELT OUT HERE IN ARIZONA BEFORE THE TREAD COMES OFF.I HAVE WRITTEN 3 LETTERS TO FORD AN FIRESTONE AND ALL THEY DO IS REPLY WITH SOME BULK GENERIC LETTER,SO I AM SURE NO ONE REALLY READS THEM SO MUCH FOR THE FULL PAGE ADDS THAT THE FORD MOTOR COMPANY TAKES OUT TO SHOW THE CUSTOMER THEY CARS ABOUT SAFTY FIRST.THANK YOU FOR YOUR TIME.ALLAN SOBRANE.. (DOT NUMBER: 8XUC TIRESIZE: P255/70R16)

Tires
Filed Oct 6, 2000FL

VERY CONCERNED AS TO WHY ALL FIRESTONE WILDERNESS AT TIRES HAVE NOT BEEN RECALLED, WHEN IT IS CLEAR THEY ARE EXPERIENCING FAILURES OF TIRES ASSEMBLED IN PLANTS OTHER THAN JUST THE DECATOR IL. PLANT, WHILE THESE TIRE HAVE BEEN RECALLED, AND REPLACED IN OTHER COUNTRIES, BUT NOT IN THE U.S. I DO NOT FEEL SAFE DRIVING THIS VECHICLE, AND AM CONSTANT FEAR FOR MY FAMILIES SAFETY AS WE USE THIS VEHICLE FOR TRIPS, BUT HAVE NOT BEEN ABLE TO SINCE THIS SAFETY PROBLEM WITH FIRESTONE TIRES BECAME KNOWN, YET OTHER COUNTRIES HAVE TAKEN ACTION AGAINST FIRESTONE TO REPLACE TIRES, YET THE U.S. CONTINUES TO ALLOW DEATHS, INJURIES TO GO ON. PLEASE REQUIRE FIRESTONE TO EXPAND THEIR RECALL.*AK

Tires › Tread/Belt
Filed Sep 26, 2000PA

CONSUMER HAS A 2001, FORD EXPLORER WITH 800 MILES ON THE TIRES. PASSENGER'S FRONT TIRE STARTED TO SEPARATE AT SIDEWALL. DEALER SAID IT WAS COVERED. THEN RENEGED & SAID THE CONSUMER HIT SOMETHING. DEALER ENDED UP ORDERING A REPLACEMENT TIRE. CONSUMER WANTED THE OLD TIRE BACK WHICH THE DEALER REFUSED & A CONFERENCE CALL WAS DONE WITH FIRESTONE TO DEMAND THAT THE THE DEALER REFUND CONSUMER FOR THE FULL VALUE OF THE TIRE. TIRE SIZE P255/70R16. DOT UNKNOWN.*AK

Tires
Filed Sep 25, 2000CA

I WAS TRAVELING SOUTHBOUND ON HYW 99 ON THE AFTERNOON OF 9/24/2000 AROUND 1:00PM. IT WAS A CLEAR SUNNY DAY. I WAS TRAVELING AT AN APPROXIMATE SPEED OF 65 MILES PER HOUR IN THE RIGHT LANE (SLOW LANE). THERE WERE NO OBJECTS ON THE FREEWAY. AS I WAS TRAVELING ON THE FREEWAY, I FELT MY CAR BEGIN TO FISHTAIL AND THEN ALL OF A SUDDEN MY RIGHT REAR TIRE CAME APART. FORTANATELY, I WAS IN THE RIGHT LANE AND WAS NEAR A SHOULDER SO I WAS ABLE TO MANUVER AND CONTROL MY VEHICLE OFF THE FREEWAY TO THE SHOULDER. I WAS ABLE TO AVOID AN ACCIDENT AND THERE WERE NO INJURIES. THE FIRESTONE TIRE CAME COMPLETELY APART. THE CHP TOOK A REPORT AND PICTURES. MY CAR IS ONLY THREE MONTHS OLD. IT IS A 2001 FORD EXPLORER SPORT. THE TIRE SHOULD NOT HAVE MALFUNCTIONED THE WAY IT DID. THE FIRESTONE TIRES ARE UNSAFE AND I BELIEVE THE RECALL SHOULD APPLY TO ALL FIRESTONE TIRES NOT ONLY THE ONES THAT WERE MANUFACTURED AT THE DECATUR PLANT. I WAS CONCERNED ABOUT THE FIRESTONE TIRES THAT WERE ON MY VEHICLE. I CONTACTED THE DEALERSHIP WHERE I PURCHASED MY VEHICLE AND THEY WOULD NOT RETURN MY CALL. WHEN I DID GET A HOLD OF SOMEONE I WAS TOLD I WAS NOT PART OF THE RECALL. I HAD MY TIRES CHECKED BY BIG O TIRES. THEY CHECKED THE AIR PRESSURE AND IT WAS FINE. THE DEALERSHIP NOW IS TRYING TO TELL ME THAT ROAD HAZARD CAUSED MY TIRE TO BLOW OUT. THERE WAS NOTHING ON THE ROAD THAT WAS A HAZARD AND THAT WOULD HAVE CAUSE MY TIRE TO COME APART THE WAY IT DID. THEN THEY TOLD ME THAT IT WAS BECAUSE OF TRAVELING LONG DISTANCE AN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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