Page 10 of 20 · complaints 451–500 of 952

2000 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Engine and Engine Cooling › Engine
Filed Aug 10, 200352,800 milesKS

VEHICLE STARTED LOSING POWER. WAS TOLD IT NEEDED A TUNE UP. ALSO WAS TOLD THAT THE SPARK PLUG WIRES WERE BROKEN AND FRAYED. THEY WERE REPLACED ALONG WITH ALL THE FILTERS AND NEW FLUIDS AS WELL AS A FUEL SYSTEM CLEANER. WHEN THIS DID NOT WORK I WAS INFORMED THAT THE CAR NEEDED TO GO TO A FORD DEALER AS THE CAR WAS "THROWING OUT ALL OF THESE DIFFERENT CODES". IT WAS TOWED TO A FORD DEALERSHIP AND I WAS TOLD BY THE SERVICE ADVISER THAT THE CAR WAS FIXED AND RUNNING IN TIP TOP SHAPE. SINCE THEN I HAVE ENCOUNTERED STALLING AND STILL NO POWER AND THE VEHICLE IS RUNNING ROUGHER. THE ENGINE LIGHT CAME ON RIGHT AFTER I PICKED IT UP FROM THE DEALERSHIP. IT HAS COST ME $1,000 SO FAR AND AM AFRAID WHAT IT WILL FINALLY COST TO REMEDY THIS SITUATION. I DO NOT FEEL SAFE IN THIS VEHICLE. *NLM

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Aug 7, 200337,120 milesCA

WHEN THE BRAKES WERE APPLIED, THE LEFT CALIPER RETURNED THE BRAKE PAD, WHICH CAUSED THE PAD TO WEAR, AND A SQUEAKING NOISE WAS HEARD FROM THE WHEEL. THE CONSUMER REPLACED THE REAR BRAKE PAD AND LEFT REAR ROTOR. DEALER NOTIFIED. *AK *CB *JB

Seats › Front Assembly › Recliner
Filed Aug 4, 200328,500 milesWI

WENT TO SIT IN DRIVER'S SEAT AND BACK SUPPORT COLLAPSED WITHOUT WARNING. SUBSEQUENTLY, BACK SUPPORT COULD NOT BE LOCKED IN AN UPRIGHT POSITION. BACK SUPPORT COULD HAVE COLLAPSED WHILE MOVING AT HIGH SPEEDS OR COLLAPSED UPON A CHILD IN THE BACKSEAT.*AK

Electrical System › Ignition
Filed Aug 3, 200336,040 milesPA

I OWN A 2000 FORD EXPLORER WITH 36,000 MILES. FOR THE PAST WEEK THE VEHICLE SHUTS OFF WITH NO WARNING. IT HAS DONE IT 7 TIMES NOW; IT AS IF SOMEONE THREW A SWITCH. IT DOES NOT SEEM TO HAVE A PATTERN OF OCCURRENCE. IT HAS DONE IT ON ACCELERATION COASTING AND BRAKING. THIS IS A VERY DANGEROUS PROBLEM BECAUSE AT HIGH SPEEDS THE POWER STEERING SHUTS OFF AND IT IS DIFFICULT TO GET OFF THE ROAD. ONCE OFF THE ROAD, YOU HAVE TO PUT IT IN PARK, WILL NOT START IN NEUTRAL, AND IT STARTS RIGHT BACK UP.*AK

Tires
Filed Aug 2, 2003CT

LEFT REAR TIRE BLEW OUT WHILE DRIVING.*AK

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Aug 1, 200342,520 milesMI

THE CONSUMER STATED THE BRAKE PEDAL FADED BEFORE THE VEHICLE RESPONDED TO THE PEDAL. THE DEALER DIAGNOSED MASTER CYLINDER FAILURE. *AK WHEN TESTED ON GRAVEL, ONLY THE BACK BRAKES WORKED WHICH WAS ONLY AFTER THE PEDAL WAS ALMOST TO THE FLOOR. COMPLETE FAILURE COULD HAVE RESULTED. *SCC *JB

Steering › Hydraulic Power Assist SystemCrash
Filed Jul 15, 200322,000 milesCA

WHILE DRIVING AT 55 MPH VEHICLE SPUN OUT OF CONTROL WITHOUT WARNING, CAUSING VEHICLE TO HIT THE MEDIAN. DEALER NOTIFIED. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 8, 2003DC

THE VEHICLE EXPERIENCED PROBLEMS WITH THE LOWER BALL JOINTS AND SMOKE EMITTED FROM THE STEERING COLUMN, THE DEALER REPLACED THE RELAY SWITCH.*MR THERE WERE PROBLEMS WITH THE LEFT TURN SIGNAL INDICATOR. INTERMITTENTLY WITHOUT WARNING WHEN THE BRAKES WERE FULLY APPLIED THE LIGHTS STAYED ON. WHEN THE BRAKE WAS DISENGAGED, THE INDICATOR SIGNALED AGAIN, IN SPITE OF REPLACEMENT THE PROBLEM THE CONTINUED INTERMITTENTLY, HOWEVER THE DEALER STATED THERE WAS NO PROBLEM. *TS *JB

Electrical System › Ignition › Module
Filed Jul 2, 200361,031 milesGA

WHEN THE VEHICLE SITS FOR 4-8 HOURS I WOULD ATTEMPT TO START IT AND THEN IT WOULD CUT OFF. THEN ATTEMPTED TO RESTART IT CUTS OFF. I WOULD HAVE TO STEP ON THE GAS TO START IT AND KEPT MY FOOT ON THE GAS. IF I LET GO OF THE GAS THE ENGINE WOULD SHAKE AND THEN IT WOULD STALL. NO ENGINE LIGHT CAME ON WHEN DRIVING. THIS HAPPENED AT 60,000 MILES. TOOK IT TO THE DEALER IN WOODSTOCK GA ON JUNE 30, 2003 AND STATED THAT MOST OF THE EXPLORERS AND EXPEDITIONS ARE COMING IN WITH THE SAME PROBLEM. THE DEALER FOUND IT IS THE IAC VALVE STICKING OR THE IGNITION MODUCLE SENSOR BAD AND HAD TO BE REPLACED. IF IT WAS FOR NOT THE EXTENDED WARRANTY THE PART ALONE COSTS $225.00 IF THIS IS A COMMON PROBLEM, WITH THE FORD DON;T UNDERSTAND WHY FORD DOES NOT RECALL THEM. I CONSIDERED THIS A DEFECT.*AK

Air Bags › FrontalCrash
Filed Jun 30, 2003IL

CONSUMER STATES THAT WHILE DRIVING AT 35MPH VEHICLE WAS IN A COLLISION. CONSUMER STATES THAT BOTH FRONT AIRBAGS DID NOT DEPLOY. DEALER NOTIFIED.*AK

Engine and Engine Cooling › Engine
Filed Jun 20, 2003OH

WHILE DRIVING AT ANY SPEED AND WITH NO WARNING VEHICLE WILL HEAVILY JERK, AND THEN ENGINE CHECK LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE WAS BEING OPERATED. DEALER NOTIFIED.*AK

Engine and Engine Cooling › Engine
Filed Jun 20, 200355,000 milesMD

VEHICLE WILL NOT START AT TIMES WITHOUT DEPRESSING AND HOLDING ON THE GAS. VEHICLE STALLS OUT AND/OR THE RPM'S BARELY IDLE OVER 0. AT OTHER TIMES WHEN STARTING THE VEHICLE THE RPM'S REV UP HIGH. SEEMS NOT TO BE GETTING SUFFICIENT POWER WHEN DRIVING, CAN DEPRESS GAS PEDAL TO FLOOR BUT WILL NOT PICK UP ANY SPEED. BEEN UNABLE TO TAKE THE TRUCK OVER 80 MPH. *NLM

Power Train › Automatic Transmission › Cooling Unit and LinesFire
Filed Jun 18, 200392,000 milesWV

TRANSMISSION FUEL LINE BROKE AND LEAKED FUEL ONTO THE MUFFLER AND CATALYTIC CONVERTER WHILE DRIVING.*AK

Equipment › Appliance › Air Conditioner
Filed Jun 17, 2003MO

WHILE AT A LIGHT DRIVER NOTICED WHITE SMOKE COMING OUT OF THE DASHBOARD WHERE THE HAZARD LIGHT IS LOCATED. AIR CONDITIONING WAS THEN TURNED OFF, AND AFTER A FEW MINUTES THE SMOKE STOPPED. *AK

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Jun 10, 2003OH

VEHICLE HAS ALWAYS HAD A PULSATING IN THE BRAKE PEDAL SINCE ABOUT 7000 MILES. THIS TIME THE BRAKE MASTER CYLINDER FAILED. UPON INSPECTION BY THE DEALER HE STATED THAT I NEEDED TO REPLACE BRAKES, ROTORS, ( BOTH OF WHICH HAVE BEEN REPLACED AT LEAST TWICE BEFORE ) MASTER CYLINDER, SERPENTINE BELT AND TENSIONER AND HAVE COMPLETE BRAKE SYSTEM FLUSH. ALL IN THE SPAN OF 3 YEARS. THIS VEHICLE HAS ALSO HAD THE BALL JOINTS REPLACED AND CONTROL ARMS AS WELL. MULTIPLE OCCURENCES OF THE SAME SYMPTOMS. *AK

Equipment › Electrical › Radio/Tape Deck/Cd Etc.
Filed Jun 10, 200383,500 milesMN

RECENTLY PURCHASED 2000 EXPLORER XLT. RADIO LIGHT GOES ON/OFF INTERMITTENTLY, SOMETIMES NOT WORKING FOR HOURS! ALSO,WHEN CDS ARE EJECTED, THEY ARE HOT TO THE TOUCH.*AK

Power Train › Automatic Transmission
Filed Jun 9, 200359,700 milesAR

AT 3807 MILES 1ST TRANSMISSION FOUND TO HAVE BEEN SENT FROM FACTORY MISSING GEAR, TRANSMISSION REPLACED. WAS NOT TOLD WITH A REFURBISHED TRANSMISSION AT TIME OF REPAIR. 2ND TRANSMISSION STUCK IN 3RD GEAR, REPLACED VALVE BODY GASKETS AND SOLENOID, RAN FOR 48,000 MILES, NOW 4TH GEAR WRONG RATIO(RESULTING IN OVERHAUL)ALSO OVERDRIVE BAND AND CLUTCHES ARE DAMAGED, MANIFOLD CRACKED, WARRANTY OVER, AND FORD WANTS ME TO PAY $2800 TO FIX IT. TRANSMISSION HAS FAILED IN AN INTERSECTION TWICE, AND ON A MAJOR HIGHWAY AT 60 MPH. FORD TAKING NO RESPONSIBILITY FOR OBVIOUS TRANSMISSION PROBLEMS IN THIS SUV. ANOTHER FORD DEALER HAD TO TELL ME THIS WAS A REFURBISHED TRANSMISSION AND TO CALL THEM ON IT, WHICH THEY ADMITTED TO ON FRIDAY JUNE 6TH, 2003. DEALER SAYS THEY CALLED FORD HDQ WHO SAID TRANSMISSION MY RESPONSIBILITY TO FIX NOW, AND DEALER WILL NOT STAND BEHIND VEHICLE EITHER.*AK

Seats › Front Assembly › Recliner
Filed Jun 6, 2003WI

WE HAVE A 2000 FORD EXPLORER. THE BACK PORTION (RECLINER) OF THE FRONT SEATS WERE VERY LOOSE. I HAD THEM INSPECTED AND FOUND THAT THE PIVOT BOLT (RECLINER BOLT) ON BOTH SIDES WERE BROKE OFF. THE SERVICE DEPARTMENT SAYS THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE AND THAT THIS WAS VERY UNUSUAL. I LOOKED UNDER YOUR WEBSITE AND FOUND THAT AN INVESTIGATION IS OPEN AS OF 5/21/03 REGARDING SIMILAR SITUATIONS. IF IT WOULDN'T HAVE BEEN FOR ME BEING CONCERNED ABOUT US FALLING TO THE BACKSEAT SOMEDAY DUE TO THEIR LOOSENESS, A SEVERE INJURY COULD MAYBE HAVE OCCURRED JUST LIKE ONES FILED IN THE COMPLAINTS YOU HAVE ON FILE.. I GOT THE SITUATION REPAIRED (COSTING ME $77.13). THE SERVIE DEPARTMENT EVEN GAVE ME THE BOLTS TO SHOW WHAT HAD HAPPENED. I FEEL THIS SHOULD BE INVESTIGATED ALSO AND MAYBE I SHOULD BE COMPENSATED FOR REPAIRING THIS BEFORE A SEVER INJURY DID OCCUR. *AK

Seats › Mid/Rear Assembly
Filed Jun 5, 2003RI

WHEN THE REAR SEATS WERE FOLDED DOWN, THE BUTTONS FAILED TO LOCK THE SEAT IN PLACE TO ENLARGE THE TRUNK AREA. THIS CAUSED THE SEAT TO BE AT LEAST 7 INCHES OFF THE FLOOR. THE CONSUMER TOOK THE VEHICLE TO SEVERAL DEALERSHIPS AND WAS FINALLY TOLD THE SEAT WAS NOT DESIGNED TO LOCK SECURELY INTO PLACE. *JB

Suspension › Front › Shock Absorber
Filed Jun 3, 2003FL

THE FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES DUE TO HUMMING NOISES AND RECALL#00T005000. THE ENGINE MADE NOISE, VIBRATED, OVERHEATED AND WOULD NOT RESPOND UPON ACCELERATION. THE VEHICLES FAULTY SHOCKS CAUSED NOISE WHEN DRIVING OVER BUMPS IN THE ROAD, VIBRATION AND NOISE IN THE FRONT END. THE ABS WARNING LIGHT ILLUMINATED. THE DRIVERS SIDE WINDOW WAS OFF TRACK, WOULD NOT GO UP ALL THE WAY AND WENT UP UNEVENLY. THE STARTER BECAME STUCK MADE SCRAPING SOUNDS. THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE IN ACCORDANCE TO THE LEMON LAW. *MR *SCC *NLM

Seats › Front Assembly › Recliner
Filed Jun 2, 200385,000 milesIL

WHILE BACKING UP SEAT RECLINED WITHOUT WARNING. DEALER NOTIFIED. *AK

Seats › Front Assembly › Recliner
Filed May 30, 200352,969 milesMD

2000 FORD EXPLORER 4DR AWD - THE DRIVER'S SEAT UNEXPECTEDLY WENT INTO THE FULLY RECLINED POSITION WITHOUT WARNING WHILE SITTING IN THE SEAT. A FORD DEALERSHIP IDENTIFIED THE PROBLEM AS A BROKEN BOLT. REPAIRS COST $240.22 *AK

Seats › Front Assembly › Recliner
Filed May 29, 2003NY

THE DRIVERS SEATBACK IN MY WIFES 2000 EXPLORER APPEARS TO BE LOOSE,IT ROCKS FORE AND AFT ABOUT ONE QUARTER OF AN INCH.I AM CONCERNED THAT IT WILL GET PROGRESSIVELY WORSE AND POSSIBILY COLLASPE WHILE DRIVING.

Equipment
Filed May 29, 200350,000 milesNH

WHEN I BOUGHT MY 2000 FORD EXPLORER XLT 4DR THE RADIO DISPLAY ON THE MACH RDS CD/TAPE RADIO DID NOT LIGHT UP. THE DEALER SAID HE FIXED IT AND INDEED IT WORKED FOR ABOUT FIVE MINUTES AFTER I DROVE OFF HIS LOT. I DID SOME RESEARCH INTO THIS PROBLEM AND HAVE DISCOVERED THAT IT IS A COMMON PROBLEM WITH THIS TYPE OF OEM RADIO. SUPPOSEDLY, FIXES ARE AVAILABLE FROM TECHNICIANS ADVERTISING ON EBAY OR AT THIS INTERNET SITE: HTTP://WWW.SHAREAMEMORY.COM/RADIO/ (THE RADIO PICTURED AT THIS SITE IS EXACTLY THE ONE I HAVE). I AM A QUALIFIED ELECTRONICS TECHNICIAN AND DISCOVERED THE DETAILS OF THE SUGGESTED DO-IT-YOURSELF REPAIR FROM AN INTERNET NEWS GROUP. I FOLLOWED THE PROCEDURE TO REFLOW THE SOLDER JOINTS ON THE SMT RESISTORS AND COMMON GROUNDS ON THE DIPLAY DRIVER BOARD BUT IT DID NOT FIX THE PROBLEM. I QUESS I WILL BE SENDING MY RADIO OFF FOR "QUESTIONABLE" REPAIRS FROM ONE OF THOSE EBAY TECHNICIANS GETTTING RICH OFF OF FORD'S POOR QUALITY RADIO. THIS IS A KNOWN COMMON PROBLEM, YET THE FORD MOTOR COMPANY REFUSES TO RECOGNIZE IT AS SUCH AND MAKE THE NECEASSARY REPAIRS FREE OF CHARGE (OR EVEN AT A REASONABLE COST).

Seats › Front Assembly › Recliner
Filed May 28, 200333,350 milesCA

THE SEAT FELL INTO A RECLINING POSITION. *TT

Electrical System
Filed May 23, 2003PA

CONSUMER STOPPED VEHICLE AT A TRAFFIC LIGHT AND ENGAGED THE TURN SIGNAL WHEN SMOKE SUDDENLY BEGAN EMITTING FROM THE STEERING COLUMN INTO THE PASSENGER CABIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE PROBLEM AS AN ELECTRICAL WIRING MALFUNCTION. *NLM

Equipment › Electrical › Radio/Tape Deck/Cd Etc.
Filed May 11, 2003VA

MY EXPLORER'S RADIO AND CLOCK WERE INTERMITTENTLY SHUTTING OFF, NO THEY ARE COMPLETELY OUT. TOOK INTO DEALER WHO SEEMED QUITE FAMILIAR WITH THE PROBLEM, BUT WAS UNWILLING TO FIX IT. GAVE ME THE NUMBER OF SOME RADIO REPAIR SHOP. I DIDN'T GO. SEEMS LIKE THIS IS A COMMON DEFECT THAT FORD SHOULD FIX AT NO COST. ANYTHING I CAN DO? *NLM

Exterior Lighting › Brake Lights
Filed May 7, 2003MD

THE BRAKE LIGHTS FAILED WHILE BACKING UP. *NLM.

Electrical System › Wiring
Filed May 2, 2003WI

THE MULTI-FUNCTION SWITCH IN MY 2000 FORD EXPLORER XLT STARTED SMOKING WHEN THE TURN SIGNAL WAS TURNED ON. THE SERVICE MAN INFORMED ME THAT THIS SITUATION NEEDED TO BE TAKEN CARE OF AS SOON AS POSSIBLE BECAUSE IF IT WAS NOT FIXED THERE WAS A CHANCE THAT A FIRE WOULD START BECAUSE OF THIS MALFUNCTION AND COULD CAUSE A FIRE THAT WOULD TAKE OUT THE ENTIRE WIRING SYSTEM OF MY VEHICLE. FORD EXPLAINED TO ME THAT THEY DID NOT CONSIDER THIS A "HAZARD" IT WAS SOMETHING THEY CONSIDERED A "MAINTENANCE ISSUE." I HAVE 42,000 MILES ON MY VEHICLE. I HAVE OWNED 2 EXPLORERS PREVIOUS TO THIS AND ONE OF MY OTHER EXPLORERS EXPERIENCED THIS PROBLEM AS WELL. *NLM

Power Train › Automatic Transmission
Filed Apr 28, 2003HI

THE CAR WHILE THE DAY BEFORE RAN FINE,BEGAN BY SLIPPING WHILE IN REVERSE. WOULD NOT WORK IN REVERSE SO I IMMEDIATELY RETURNED THE CAR TO DRIVE WHERE IT WOULD NOT GO SMOOTHLY INTO THAT GEAR EITHER. THE CAR WILL DRIVE IN SECOND BUT WITH NOT MUCH POWER. THIS IS ONE OF MANY INCIDENTS WITH THIS VEHICLE IN LESS THAN 3 YEARS HAVING ALSO REPLACING THE BRAKES THREE TIMES IN AS MANY YEARS, TWICE HAD TO REPLACE THE ROTORS. *NLM

Steering
Filed Apr 21, 200315,000 milesTX

WHILE DRIVING THE STEERING BECAME DIFFICULT WHICH RESULTED IN LOSS OF CONTROL OF THE VEHICLE AND THE VEHICLE ROLLED OVER. *NLM

Latches/Locks/Linkages › Doors › Latch
Filed Apr 18, 2003KS

THE VEHICLES DOORS REMAINED LOCKED WHEN THE ENGINE WAS TURNED OFF. *NLM

Child Seat
Filed Apr 15, 2003OH

WHILE PLACING THE CHILD INSIDE OF THE VEHICLE. THE ARM OF THE CAR SEAT BROKE OFF. *NLM

Power Train › Manual Transmission
Filed Apr 8, 200337,422 milesMA

TRANSMISSION WENT ON MY 2000 FORD EXPLORER WITH ONLY 37,431 MILES ON IT. ONLY 1,400 OVER THE WARRANTY!! *NLM

Visibility › Glass, Side/Rear
Filed Apr 7, 2003CA

I WAS DRIVING DOWN THE HIGHWAY WHEN MY REAR WINDOW IN MY 2000 FORD EXPLORER SHATTERED. NOTHING HIT THE WINDOW FROM THE INSIDE OR OUTSIDE. THIS WAS EXTREMELY FRIGHTENING, AS IT MADE A LOUD POPPING SOUND WHEN THE WINDOW SHATTERED. PIECES OF GLASS WERE ALL OVER THE HIGHWAY. THE DEALERSHIP AND THE FORD CUSTOMER ASSISTANCE NUMBER CLAIMED NO LIABILITY FOR THE INCIDENT. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Mar 17, 200346,650 milesOH

08-14-02 (39685 MILES) - REPLACED IDLE AIR CONTROL VALVE - $215.87 03-14-03 (46676 MILES) - REPLACED CONTROL ARM AND BALL JOINTS- $770.82 I FEEL THAT THE ABOVE MENTIONED REPAIRS THAT WERE MADE TO MY 3 YEAR OLD VEHICLE ARE A RESULT OF POOR CRAFTSMANSHIP AND QUALITY WHEN THE VEHICLE WAS MADE, AND THAT THESE CURRENT PROBLEMS ARE EVIDENCE OF "INFANT MORTALITY". THE FORD MOTOR COMPANY HAS REFUSED TO ACCEPT ANY FINANCIAL RESPONSIBILITY AND DID NOTHING MORE THAN RECEIVE MY COMPLAINT. *JB

Power Train
Filed Mar 12, 200332,500 milesMI

THE VEHICLE EXPERIENCED A HARD JERK, WHEN DRIVING AT HIGHWAY SPEEDS. AT TIMES, THE VEHICLE WOULD JERK THREE TO FOUR TIMES IN A ROW. DEALER WAS NOTIFIED AND COULDN'T DIAGNOSE THE PROBLEM.*JB

Tires
Filed Mar 10, 200323,000 milesFL

THE VEHICLE DEVELOPED SEVERE VIBRATION AND IMMEDIATELY THE LEFT REAR TIRE EXPERIENCED COMPLETE TREAD SEPARATION. THIS CAUSED DAMAGE TO THE LEFT FENDER. THE DRIVER WAS ABLE TO MAINTAIN CONTROL AND CHANGED OVER TO A SPARE TIRE TO CONTINUE HIS TRIP. ON ANOTHER OCCASION, THERE WAS A THUMPING SOUND AND THE RIGHT REAR TIRE DEVELOPED A BULGE AND BECAME UNUSABLE. *TT *JB

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Mar 7, 200380,000 milesWA

THE VEHICLE INCREASED IN SPEED WITH OUT WARNING, THE DEALER STATED THERE WAS A RECALL ISSUED REGARDING THE PROBLEM, HOWEVER THE CONSUMER'S VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED.*JB

Suspension
Filed Mar 4, 2003CA

THE VEHICLE EXPERIENCED THE SAME PROBLEM AS THE RECALL ON THE SUSPENSION. DEALER WILL NOT REPAIR BECAUSE VIN# WAS NOT INCLUDED. *NLM

Electrical System
Filed Feb 27, 200349,000 milesGA

OUR 2000 FORD EXPLORER, HAS FOR THE SECOND TIME BURNED THROUGH THE SPARK PLUG WIRES. THE FIRST TIME THE DEALER REPLACED THE DAMAGED WIRE, BUT DID NOT INDICATE THAT ANY OTHER PROBLEMS EXISTED THIS PAST WEEK IT OCCURRED AGAIN BUT THE DEALER INDICATED THAT BECAUSE OF THE FAILURE OF THE SPARK PLUG WIRE, FUEL HAS NOW BACKED UP INTO THE TOP SIDE OF THE ENGINE, AND SIGNIFICANT REPAIRS AND THE REMOVAL OF THE FUEL MUST TAKE PLACE. IT SEEMS THIS CONDITION COULD CAUSE AN ENGINE COMPARTMENT FIRE VERY QUICKLY. CONSIDERING THE REACTION OF THE VEHICLE WOULD INDICATE THE NEED FOR A TUNE UP ONLY. I CONTACTED FORD MOTOR COMPANY AND THEY SAID IT WAS A MAINTENANCE PROBLEM AND NOT A FORD PROBLEM. NEVER HAD A VEHICLE BURN THROUGH SPARK PLUG WIRES BEFORE AND I DON'T SEE HOW A 3 YEAR OLD VEHICLE WOULD EXPERIENCE THIS PROBLEM TWICE. IT APPEARS TO BE SOMETHING YOU SHOULD LOOK INTO BEFORE A FIRE DOES OCCUR AND CAUSE INJURY OR DEATH. *JB

Power Train › Transfer Case (4-wheel Drive)
Filed Feb 26, 200338,700 milesWV

4-WHEEL DRIVE DOES NOT WORK WITH ONLY 38,770 MILES ON 2000 FORD EXPLORER AND FORD WILL NOT FIX IT UNDER COVERED EXPENSES EVEN THOUGH WE DON'T KNOW HOW LONG IT HAS BEEN BROKEN. HIGH AND LOW LIGHT UP ON DASH BOARD AND WHEN PUT IN DRIVE, IT MAKES THE THUMP AS THOUGH IT IS IN 4 WHEEL DRIVE. WE THOUGHT ALL ALONG IT WAS WORKING UNTIL WE GOT HUNG UP 2 WEEKS AGO IN A DRIVE WAY AND THE FRONT WHEELS WOULD NOT MOVE. I THINK IT WAS BROKE BEFORE THE 36000 MILE WARRANTY EXPIRED. BUT FORD WILL NOT CONSIDER FIXING IT WITHOUT US PAYING FOR IT. *JB

Engine and Engine Cooling
Filed Feb 20, 2003CA

I HAVE A LETTER I SENT TO FORD MOTOR CORPORATION AND WILL ATTACH TO THIS E-MAIL

Air Bags › FrontalCrash
Filed Feb 19, 2003CA

CONSUMER'S VEHICLE WAS REAR ENDED WHICH CAUSED THE VEHICLE TO HIT A WALL, AND THE AIRBAGS FAILED TO DEPLOY. *JB

Unknown or Other
Filed Feb 15, 200344,000 milesGA

LEAKAGE AROUND THE BACK WINDOW. PH

Vehicle Speed Control
Filed Feb 14, 200398,007 milesKY

CRITICAL DEFECT IN THE THROTTLE LINKAGE/CRUISE CONTROLS 2000 EXPLORER. IN TWO INCIDENTS INVOLVING THE SAME CONDITIONS: 1) TRUCK , WHEN CRUISE CONTROL ENGAGED, SUDDENLY ACCELLERATED TO SPEEDS IN EXCESS OF 90 MPH, ON ICY AND SNOWY INTERSTATE (JANUARY 2003), BETWEEN NASHIVILLE AND CINCINNATI, OHIO. 2) TRUCK , WHEN CRUISE CONTROL ENGAGED, SUDDENLY ACCELLERATED TO EXCES OF 90 MPH, ON DRY INTERSTATE (71) BETWEEN CINCINNATI, OHIO AND COLUMBUS OHIO. IN BOTH OCCURRENCES, TRUCK TOTALLY NON-RESPONSIVE TO BRAKING ATTEMPTS, TO THE EXTENT THAT DRIVERS STOOD ON THE BRAKES TO ATTEMPT DISENGAGEMENT OF CRUISE CONTROL. ALL OTHER ATTEMPTS AT TURNING OFF ALSO INEFFECTIVE (SWITCHES NON-RESPONSIVE AS WELL). BRAKES HAVE BEEN SUBSTANTIALLY DAMAGED. DRIVERS BOTH MAINTAIN THAT ACCELLERATION HAPPENED WITHOUT WARNING AND ONLY DISENGAGEMENT OF THE TRANSMISSION (NEUTRAL) CEASED ACCELLERATION. THE RPM OF THE ENGINE CONTINUED TO MAINTAIN 4,000+ RPM AND ONLY COULD THE ENGINE BE DISENGAGED WHEN VEHICLE WAS STEERED INTO SOFT GROUND TO BE SLOWED. THIS PROBLEM IS REPETITIVE AND EXTREMELY DANGEROUS AS IS, BUT EGREGIOUS WHEN MIXED WITH ICY/SNOWY CONDITIONS. FORD DELAERSHIP NON-RESPONSIVE TO GREATER ISSUE; ATTEMPTING TO SHIF LIABILITY ON DRIVERS AND EXPECTING REPAIRS TO BE SHOULDERED BY DRIVERS/OWNERS. DRIVERS MAINTAIN GOOD DRIVING RECORDS AND NOW BELIEVE THIS PROBLEM TO BE LIFE-THREATENING. DRIVERS HAVE ALSO NOTED MULTIPLE OTHER CONSUMERS WITH SAME EXACT PROBLEM AND ARE AWARE OF RECALLS INVOLVING THIS SAME TYPE OF

Tires › Tread/Belt
Filed Feb 7, 2003TX

CONTINENTAL TIRE ON HIS VEHICLE CAUSING THE STEERING COLUMN TO VEER TO THE LEFT AND RIGHT INTERMITTENTLY. FILL IN ADDITIONAL INFORMATION, NAME OF THE TIRE AND SERIAL NUMBER IS REQUESTED. PH

Power Train
Filed Feb 5, 200347,000 milesOR

THE CONSUMER HAS EXPERIENCED TRANSMISSIONS FAILURE. THE DEALER WILL NOT HELP DUE TO THE UNIT NOT BEING THE ORIGINAL AND THE VEHICLE IS OUT OF WARRANTY. SCC PH

Power Train › Manual Transmission
Filed Feb 5, 2003CO

TRANSMISSION SLIPS AND DELAYS ENGAGEMENT SHIFTING 1ST TO 2ND AND 2ND TO 3RD. O/D LIGHT FLASHING. JUST OUT OF WARANTY AND FORD QUOTING $1200 TO FIX MANUFACTURER DEFECT.

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Feb 4, 200363,000 milesGA

CONSUMER STATES, VEHICLE IS UNABLE TO SHIFT GEARS PROPERLY. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. PH

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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