2020 Ford Escape Hybrid complaints

Manufacturer has not made a remedy available for recall NHTSA 23V380 (objectively dangerous potential engine fire associated) within a reasonable timeframe nor by the promised October 2023 deadline. Recall has been open since May 2023.

My vehicle is exhibiting the issues described in SSM 50150. The driver's side door spot welds have failed on my 2020 Ford Escape hybrid. The issue began as a creaking sound as I opened and closed my driver's side front door. The door was also stiff and difficult to operate. 2 days later the door became even more difficult to open and close. A day after that the door welds failed. After the weld failure the door moved freely except the door catch would jam due to it floating. To allow proper door operation of the door the catch had to be unbolted at the body. After the failure I noticed the door panel around the area of the welds is pushed outward and no longer flush with the door along the edges. Also, since the issue began, the window strains whenever I try to raise and lower it and the window cannot be lowered all the way. My assumption is that the catch is tied to the window track. The window track and door catch appear to be associated with the broken welds. I brought the matter to the Ford dealership's attention, citing SSM 50150. They advised me that the vehicle was out of warranty, that the repair was not part of any mandatory recall and that the estimated repair cost was $2,083.14. They noted the possibility of Ford contributing a couple hundred dollars to defray the repair costs.

My door sounds like it is going to fall off. It is making a very loud popping noise when I open it the whole way.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated. The contact stated that the wrench symbol was also illuminated. The contact stated that the warning light illuminated intermittently, and the contact drove the vehicle to the dealer. The dealer was not able to determine the cause of the failure. The contact was informed that the failure might be engine or hybrid battery related. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.

1.) Faulty welding of front left door hinge causes loud popping noise when door is in motion. Door would not close. Forced the door to close, which caused the door bracket to break off inside the door. Now the window will not roll down. 2.) Faulty welding of front right door hinge causes loud popping noise when door in motion. Hinge hasn't broken yet.

2020 Ford Escape Hybrid drivers door retainer support spot welds broken out. Ford will not support repairs. Unable to close door until retainer arm is disconnected. Unable to use window.

We are having difficulty getting our Vehicule repaired in a reasonable time and without charge from Ford. We are trying to fix these recalls - Campaign/NHTSA# 22S47/22V484, Campaign/NHTSA#23S27/23V380 and Campaign#23E09. We went to dealership and they will take 2-3 days. They want to charge us for car rental during that time. We only have one car and 2 small children. We can't be without a car and we shouldn't pay for a rental car.

My driver side door is breaking at the welded spots. It started making a popping noise and you can see where the weld spots are failing. I have taken it to the dealership for diagnosis and it is doing the same thing that is under investigation currently. My car it out of warranty due to mileage so it is not a covered repair. At this time I have not had it pop open yet because I am limiting opening that door by crawling in the other side but in the couple weeks since it has started the noise has gotten worse from the times I’ve had to open it.

Driver’s Door Check Bracket is being stressed. It sounds like it is breaking. Situation has one on very quickly this past week.

1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.

While driving, lost power and dash said stop safely now, battery symbol came on Was able to pull over but could be extremely dangerous on freeway

The contact owns a 2020 Ford Escape Hybrid. The contact stated that after he opened the front driver’s side door, he heard a clicking sound upon closing the door. The contact then stated that he noticed that the front driver’s side door hinge had detached from the door and the door welds had fractured. Additionally, the contact stated that he had to hold the front driver’s side door while driving to his residence. The contact then stated that he had to dismantle the front driver’s side door to be able to safely drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle mileage was over the warrant and provided a case number. The failure mileage was approximately 41,000. The VIN was unavailable.

The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?

Driver side door has started to make a popping sound when opening and closing. It appears this is coming from inside the door at the door limiter. I am fearing this part could potentially fully break and become unfunctional causing door to pop open and cause potential injury to myself or other drivers on the roadways. Research has shown this is a consistent problem with this year and model vehicle.

When hill assist is in use at the end of the hill accelerates and kicks . You have to keep decent distance from other vehicles or you will hit them

My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.

Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I’ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn’t slowing down but still moving forward. After about 10seconds of “skipping” forward the car will stop.

The drivers side front door developed a loud clunking sound upon opening and closing. My car sees somewhat higher mileage than typical and my mileage is at 79K miles currently. Upon inspecting the issue, I determined that the door closing indent mechanism that stops the door from swinging open all the way was jumping around and making the loud thunking noise. Upon further looking I noticed all the spot welds were ripped out of the door body. Those welds hold a bracket on the inside of the door that holds the closing mechanism. I did a bit of online research and determined there was a service bulletin from Ford on this issue. I call the service rep I was working with on another issue and left a message about the door and the service bulletin number and asked for a call back. No Call back received. Meanwhile I have to drive my vehicle so I have been driving it. Opening the door causes loud thumping noises and ocassionally the window will no longer operate. I was going to live with it as didnt really think it was a safety issue. But the other day I stopped quickly on a downhill letft leaning slope and asTher I went to get out the weight of the door pulled me out of the car and I feel next to the car. The car started to roll forward and then slammed into park before the car ran over me. e is a failsafe on my car (hybrid with rotary shift know on console) that disengages the car from drive to park when you open the door. It did work but the 1ish second delay nearly allowed the car

Front left door (driver side door) load popping noise and window wont go down.

Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle lost power steering and acceleration in the middle of a busy intersection

Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.

The arm attachments have become loose as a result of broken spot welds on the driver side door. This is the subject of SSM50150.

Broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.

I’ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn’t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.

Every time the driver side door opens it makes a terrible creaking noise and the window no longer fully goes down in the drivers side. Took the door panel off and its definitely a weld error

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.

Recall came out in May. Still no remedy....

The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.

There is a weld broken in door arm on driver's door and now driver's side window is not working.

4 months after my manufactures warranty ran out, I heard a loud popping sound as I opened and then closed my driver’s door. I looked online and found that this particular model and year are known to have the door check weld break away from the door panel. This can cause the drivers door to swing open without any resistance and is dangerous when parking on an incline or if the door isn’t secured properly while driving. I took the car to the dealership where they informed me that this is a known problem because it is so common but not enough that Ford has issued a recall. Their fix is to replace the entire door assembly instead of rewelding a new one in place to the cost of $2127.58.

Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing

Audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close .My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.

Drivers side door weld has failed at one point.

After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.

In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.

I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.

Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.

Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.

1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.

Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed

Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/

The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.