Owners filed 39 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
33
0
0
0
Wheels
2
0
0
0
Power Train
2
0
0
0
Engine
1
0
0
0
Electrical System
1
0
0
0
6 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module17V478000
Filed Jul 28, 201743,689 vehiclesDaimler Vans Usa, Llc
Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2007-2009 Freightliner and Dodge Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy. DVUSA will notify owners, and dealers will replace the passenger side frontal air bag, free of charge. The recall began on September 29, 2017. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall fully supersedes recall 15V-354 and partially supersedes recalls 16V-379 and 17V-025.
Air Bags › Frontal › Driver Side › Inflator Module16V077000
Filed Feb 10, 2016136,361 vehiclesDaimler Vans Usa, Llc
Defect. Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Equipment Adaptive/Mobility14V706000
Filed Nov 5, 201434 vehiclesCummings Mobility Conversion & Supply
Defect. Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Seat Belts11V210000
Filed Mar 30, 20113,437 vehiclesMercedes-Benz Usa, Llc - Dba Sprinter
Defect. MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.
Risk. IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.
Remedy. MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.
Defect. SPRINTER IS RECALLING 79 MY 2008 DODGE AND FREIGHTLINER 3500 TRUCKS. SOME OF THE LEFT DRIVE SHAFTS ON THE REAR AXLE WHICH WERE LABELED WITH THE CHARGE INDICATOR "S," MAY CONTAIN CRACKS AT THE RADIUS BETWEEN THE SHAFT AND THE FLANGE.
Risk. THESE CRACKS MAY CAUSE A BREAKAGE OF THE DRIVE SHAFT INCREASING THE RISK OF CRASH.
Remedy. DEALERS WILL CHECK THE LEFT REAR DRIVE SHAFT FOR CHARGE INDICATOR "S" AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 6, 2008. OWNERS MAY CONTACT SPRINTER AT 1-843-695-5000.
Service Brakes, Hydraulic › Foundation Components › Master Cylinder08V110000
Filed Mar 11, 200834 vehiclesSprinter Engineering & Compliance Suppor
Defect. SPRINTER IS RECALLING 34 MY 2007-2008 DODGE AND FREIGHTLINER SPRINTER 3500 CARGO VANS. SOME OF THESE VANS MAY NOT HAVE HAD THE CORRECT BRAKE COMPONENTS INSTALLED.
Risk. THIS COULD RESULT IN POOR BRAKING PERFORMANCE, INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL INSTALL THE APPROPRIATE MASTER BRAKE CYLINDERS AND BRAKE FLUID RESERVOIRS. THE RECALL BEGAN ON JUNE 30, 2008. OWNERS MAY CONTACT SPRINTER AT 1-800-992-1997.
What owners reported
Newest filings
Electrical System
Filed Apr 3, 2025TN
We've had multiple issues with starting the vehicle. After number attempts to eradicate the issue, I Google searched the problems and found that the y connect harness from battery to alternator and starter had been remanufactured for improvement 3 times. I'm uncertain why this part did not have a recall for my vehicle. Mercedes manufacturer for our motor should be responsible for this issue since there have been so many reported issues with this part. Can you please evaluate the complaint and advise.
Air Bags
Filed Mar 17, 2025KY
Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows the recall is not complete. How can I remedy this? Dodge has been no help.
Power Train
Filed Aug 26, 2021TN
The contact owns a 2008 Dodge Sprinter 3500. The contact stated while driving 65 MPH, the contact noticed that several unknown warning lights were illuminated and suddenly the vehicle failed to accelerate. The vehicle decelerated to 10 MPH with the accelerator pedal depressed to the floorboard. The contact pulled the vehicle into a parking lot, restarted the vehicle and the vehicle temporarily operated as designed before the failure recurred. The contact had the vehicle towed to a local dealer to be diagnosed. The mechanic was unable to duplicate the failure but retrieved a failure code for the ABS control module. The contact was informed that the ABS control module needed to be replaced. The ABS control module was replaced however, the failure code remained. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown,
Air Bags
Filed Jun 23, 2019WA
THE DODGE DEALER IN BELLEVUE WASHINGTON REFUSED TO PERFORM THE RECALL REPAIRS. THEY CLAIMED IT WAS BECAUSE THEY COULDN'T PUT THE VEHICLE ON THEIR LIFT, EVEN THOUGH AIRBAG REPLACEMENT DOESN'T REQUIRE THAT. THEY REFERRED ME TO SEATTLE MERCEDES, WHICH ALSO REFUSED TO DO THE RECALL.
Air Bags
Filed Jun 20, 2019NY
TAKATA RECALL. THE DRIVERS SIDE AIR BAG WAS REPLACED OCT 12 2017. IN 01/2018 I GET A RECALL FOR THE PASSENGER SIDE AIR BAG. I CALLED FREIGHTLINER BUT WAS TOLD THEY CAN NO LONGER REPLACED THE AIRBAG IN NEW YORK STATE AND THEY WOULD GET BACK TO ME. THEY NEVER DID. NY DMV SENT ME A NOTICE SO I CALLED FREIGHTLINER AND THEY SHOW NO RECALLS SAME AS YOUR WEBSITE. WHAT HAPPENED? HOW CAN I GET THE AIRBAG REPLACED NOW? *DT *DT
Air Bags
Filed Nov 9, 2018CA
TAKATA RECALL I MADE 2 ATTEMPTS TO CONTACT WEST VALLEY DODGE IN CA IN WHICH DIDN'T GET A CALL BACK. I MADE APPT ON 11/9 AT SIMI DODGE IN CA. I TOLD THEM I HAD A DODGE SPRINTER ON A B CLASS RV. I WAS TOLD NO PROBLEM. WHEN I SHOWED UP FOR APPT THEY TOLD ME THEY COULDN'T DO IT BECAUSE OF TOOLS NEEDED. I LOOKED ON LINE AND NO SPECIAL TOOLS ARE NEEDED. AS I SUSPECTED THEY JUST DIDN'T WANT TO DO THE WORK. A COMPLETE WASTE OF MY TIME.
Air Bags
Filed Oct 20, 2018WA
TAKATA RECALL WE HAVE EXPERIENCED A TOTAL OF 3 RECALLS ON THIS VEHICLE. THE FIRST RECALL WAS 2016 ON THE PASSENGER SIDE. THE SECOND RECALL IN 2017 ON THE DRIVERS SIDE. THE THIRD MOST IMPORTANTLY WAS A RECALL ON THE 2016 RECALL THE PASSENGER SIDE. FOR ALMOST 2 YEARS THE U.S. RECALL CENTER KEPT SENDING OUT WARNINGS BUT NEVER CLEARLY STATED IT WAS A RECALL ON A RECALL. AS CONSUMERS, WE WOULD CALL TO ASK QUESTIONS TO CLARIFY THIS.. ONLY TO HAVE THEM TAKE DOWN INVOICES AND DATES ON WHEN THE AIR BAGS WERE REPLACED AND PROMISING THIS WAS NOTED AND FULFILLED THEIR NEED TO SEND US A NOTICE. SOON AFTER, WE WOULD GET MORE NOTICES VIA MAIL AND ALSO PHONE MESSAGES. WE HAD 2 DIFFERENT CONFERENCE TELEPHONE CALLS WITH DODGE/RECALL CENTER/AND US, THE [XXX]'S... AND WERE TOLD THE PROBLEM WAS RESOLVED. HAVING SAID THAT IT WAS NOT. FINALLY A SMART SERVICE DEPT. MANAGER AT DODGE FOUND THE ERROR AND RECTIFIED IT. HE SAID. HERE IN LIES THE PROBLEM, YOU HAVE ANOTHER RECALL ON THE 2016 RECALL. REALLY? SINCE FIXING THIS, I HAVE NOTIFIED THE CALL CENTER, VIA PHONE TO BRING TO THEIR ATTENTION. I THINK IT NEEDS TO BE DOCUMENTED NOW. IT IS IMPARATIVE THAT WHEN IT IS A RECALL OF A PREVIOUS RECALL. SOMEONE NEEDS TO PAY ATTENTION. MANY CONSUMERS, LIKE WE ALMOST DID, WILL JUST IGNORE THESE SECOND NOTICES. WE THROW AWAY THE NOTICES BECAUSE WE ARE TOLD AND BELIEVE THIS IS ALREADY REPAIRED. IT WAS NOT. SO PLEASE, FOR YOUR OWN SAKE, MAKE ADJUSTMENTS TO THIS PROBLEM BEFORE YOU ARE ADDRESSING LIVES LOST DUE TO MISI
Wheels
Filed Sep 30, 201889,000 milesMD
VEHICLE IN MOTION. PROGRESSIVELY WORSE VIBRATION TO THE POINT OF REQUIRING A TOW. UPON INSPECTION AT EDDIE'S TRUCK REPAIR, RAPID CITY, SD FOUND INNER LEFT REAR ("DUAL") WHEEL BROKEN BETWEEN ALL HOLES AND SLOTS IN CENTER OF WHEEL. NO OBVIOUS CAUSE. NO DAMAGE TO WHEELS OR TIRES. ALL TIRES PROPERLY INFLATED. ALL LUG NUTS TIGHT, PROPERLY TORQUED. BREAKS APPEAR NEW -- NO RUST. EVIDENCE OF BROKEN SECTIONS RUBBING ON EACH OTHER, HAD THIS BEEN A SINGLE WHEEL (NOT DUALS) THIS FAILURE MIGHT HAVE RESULTED IN A CATASTROPHIC ACCIDENT. THE FACT THAT THE OUTER WHEEL AND TIRE WERE IN GOOD CONDITION ALLOWED US THE TIME TO PULL OVER.
Air Bags
Filed Sep 6, 201847,574 milesVT
TAKATA RECALL, I TOOK THE VEHICLE TO GOSS DODGE IN S. BURLINGTON FOR THE NHTSA#15V-354 #R49 PASSENGER AIRBAG MODULE RECALL AND THE NHTSA #16V-077 #S14 DRIVER AIRBAG MODULE. WHEN THE RECALL WAS COMPLETED I STARTED THE VEHICLE AND THE SRS LIGHT REMAINED ON. I TOLD THE SERVICE PEOPLE ABOUT THIS AND THEY ATTEMPTED TO FIND THE PROBLEM. THEY STATE IT IS A BROKEN WIRING HARNESS. THEY HAVE NOW KEPT THE VEHICLE FOR A WEEK AND TELL ME THAT THE PART IS NOT AVAILABLE. I TOOK A PHOTO OF THE PART AND GOT THE PART NUMBER FROM THEM AND ATTEMPTED TO FIND ONE. THE DODGE FACTORY PARTS TOLD ME THAT THE PART WAS DISCONTINUED IN 2016. THE VEHICLE WILL NOT PASS STATE INSPECTION WITH THE SRS LIGHT ON IT IS NOW SITTING AT THE DEALERSHIP WITH THE DASHBOARD TAKEN APART
Power Train
Filed Mar 12, 201840,994 milesMI
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT STATED THAT THE VEHICLE DID NOT SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER (K & M DODGE/RAM IN GRAND RAPIDS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT THE SHIFTER ASSEMBLY FELL AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,994.
Air Bags
Filed Nov 21, 201755,000 milesUT
TAKATA RECALL. RECEIVED RECALL NOTICE BUT DODGE DEALERS WILL NOT REPAIR. THEY EITHER ARE UNAUTHORIZED OR THE VEHICLE IS TO BIG FOR THEM. ALSO CONTACTED THE FCA RECALL ASSISTANCE CENTER. FCA TRANSFERRED ME TO MERCEDES WHO DOES NOT KNOW ANYTHING ABOUT DODGE RECALLS.
Air Bags
Filed Jul 20, 2017LA
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER RAINBOW CHRYSLER DODGE JEEP LLC LOCATED AT 301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433; (985) 892-9165 WAS CONTACTED AND STATED THAT THEY 'DO NOT HAVE ANY TECHNICIANS WHO KNOW HOW TO WORK ON THE VEHICLE.' THE MANUFACTURER WAS CONTACTED AT 800-853-1403. THE MANUFACTURER ALSO STATED THAT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed May 17, 2017AK
TAKATA INFLATORS: CALLED FAIRBANKS AND ANCHORAGE DEALERSHIPS AND THEY ARE NOT DOING REPAIRS AT ALL. THE ANCHORAGE DEALERSHIP SENT ME TO TRAILER CRAFT OF ANCHORAGE AND THEY DO NOT HAVE PARTS YET AS THEY SAY THAT ALASKA IS LAST ON THE LIST FOR PARTS SINCE WE ARE A LOW HUMIDITY AREA. I AM MOVING TO A HIGH HUMIDITY (TENN) AREA IN SEPT AND I AM WORRIED TO TRAVEL 5000 MILES WITH A COMPROMISED AIR BAG. I DO NOT THINK THIS IS FAIR FOR US TO HAVE TO WAIT BECAUSE WE LIVE IN ALASKA.
Air Bags
Filed May 17, 2017AK
TAKATA INFLATORS: IN REPLY TO PREVIOUS COMPLAINT10986163 FORGOT TO MENTION THIS RV WAS PURCHASED IN 2013 IN FLORIDA SO IT WAS EXPOSED FOR MANY YEARS TO HIGH HUMIDITY
Air Bags
Filed May 16, 2017WA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE DEALER REFUSED SERVICE DUE TO NOT HAVING THE TECHNOLOGY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT WOULD NEED TO CROSS THE STATES TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Air Bags
Filed May 16, 2017MT
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/11/17*LJ THE CONSUMER STATED AFTER 2 YEARS THE VEHICLE STILL HAD NOT BEEN REPAIRED. UPDATED 07/14/2017 *JS
Air Bags
Filed Mar 29, 2017CO
TAKATA RECALL.... THE RECALL WENT OUT A YEAR AGO, AND STILL NO PARTS! THIS IS PUTTING OUR DRIVERS IN POSSIBLE JEOPARDY.
Air Bags
Filed Dec 6, 2016TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Nov 21, 2016CO
I HAVE CONTACTED FIAT CHRYSLER AUTOMOBILES AND THEY STATED THAT I WOULD TO CONTACT MERCEDES BENZ. I CONTACTED A MERCEDES DEALER AND THEY STATED THAT THE REPLACEMENT PART WOULD NOT BE AVAILABLE UNTIL 2017. THE INFORMATION THAT I RECEIVED VIA MAIL STATES THAT THE PART IS AVAILABLE.
Air Bags
Filed Oct 26, 2016NJ
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 28, 2017. Source: NHTSA Office of Defects Investigation.