2007 Dodge Sprinter 3500

Routine

Owners filed 15 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 7 times.

What fails
ComponentReportsCrashesFiresInjuries
Air Bags8
000
Unknown or Other1
000
Service Brakes1
000
Power Train1
000
Engine and Engine Cooling › Engine1
000
Engine and Engine Cooling1
000
Engine1
000
Electrical System1
000

7 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module17V478000
Filed Jul 28, 201743,689 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2007-2009 Freightliner and Dodge Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. DVUSA will notify owners, and dealers will replace the passenger side frontal air bag, free of charge. The recall began on September 29, 2017. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall fully supersedes recall 15V-354 and partially supersedes recalls 16V-379 and 17V-025.

Air Bags › Frontal › Driver Side › Inflator Module16V077000
Filed Feb 10, 2016136,361 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy. Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Equipment Adaptive/Mobility14V706000
Filed Nov 5, 201434 vehiclesCummings Mobility Conversion & Supply

Defect. Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy. Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

Parking Brake08V687000
Filed Dec 22, 20086 vehiclesSprinter Engineering & Compliance Suppor

Defect. SPRINTER WILL RECALL 6 MY 2007 DODGE 3500 AND FREIGHTLINER 3500 VEHICLES. THE THREADED BUSH OF THE BRAKE ADJUSTMENT OF THE PARKING BRAKE MAY BREAK. THE THREADED BUSH TOGETHER WITH THE ADJUSTMENT SCREW MAY DETACH FROM ITS BRACKET.

Risk. IF THIS OCCURRED, THE PARKING BRAKE FUNCTION MAY BE LOST. THIS COULD ALLOW THE VEHICLE TO MOVE INADVERTENTLY AND CAUSE A CRASH WITHOUT WARNING.

Remedy. DEALERS WILL REPLACE THE PARKING BRAKE ADJUSTMENT. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT MARCH 27, 2009. OWNERS MAY CONTACT SPRINTER AT 1-843-695-5000.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder08V110000
Filed Mar 11, 200834 vehiclesSprinter Engineering & Compliance Suppor

Defect. SPRINTER IS RECALLING 34 MY 2007-2008 DODGE AND FREIGHTLINER SPRINTER 3500 CARGO VANS. SOME OF THESE VANS MAY NOT HAVE HAD THE CORRECT BRAKE COMPONENTS INSTALLED.

Risk. THIS COULD RESULT IN POOR BRAKING PERFORMANCE, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSTALL THE APPROPRIATE MASTER BRAKE CYLINDERS AND BRAKE FLUID RESERVOIRS. THE RECALL BEGAN ON JUNE 30, 2008. OWNERS MAY CONTACT SPRINTER AT 1-800-992-1997.

Engine and Engine Cooling › Engine › Diesel07V594000
Filed Dec 21, 20076,101 vehiclesSprinter Engineering & Compliance Suppor

Defect. ON CERTAIN UTILITY VANS, THE CRANKSHAFT SENSOR IN CERTAIN DIESEL ENGINES COULD FAIL DUE TO SEPARATION OF BOND WIRES FROM THE LEAD FRAME IN THE SENSOR. THIS RESULTS IN AN INTERRUPTION IN THE ELECTRICAL CONNECTION IN THE CHIP HOUSING OF THE SENSOR.

Risk. WHEN THIS HAPPENS, THE VEHICLES MAY LOSE POWER RATHER THAN ENTER A LIMP-HOME MODE. IN ADDITION, THE VEHICLE CANNOT BE RESTARTED AFTER FAILURE OF THE ELECTRICAL CONNECTION IN THE SENSOR, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPLACE THE CRANKSHAFT SENSORS. THE RECALL BEGAN ON MARCH 3, 2008. OWNERS MAY CONTACT SPRINTER AT 1-800-992-1997.

Fuel System, Gasoline › Storage › Tank Assembly › Mounting07V325000
Filed Jul 26, 2007461 vehiclesDaimlerchrysler Manufacturing Intl

Defect. ON CERTAIN TRUCKS, THE SCREW BOLTS OF THE FUEL TANK FASTENING STRAPS MAY NOT HAVE BEEN TIGHTENED CORRECTLY. AFTER NORMAL PRODUCTION PROCESS, THE VEHICLES ARE DISASSEMBED FOR SHIPMENT TO THE US AND THE BOLTS MAY NOT HAVE BEEN CORRECTLY TIGHTENED WHEN RE-ASSEMBLED.

Risk. THE FUEL TANK CAN LOOSEN AND LEAK FUEL. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy. DEALERS WILL REPLACE THE SCREW BOLTS OF THE TANK FASTENING STRAPS AND THE BOLTS WILL BE TIGHTENED WITH THE CORRECT TORQUE. THE RECALL BEGAN ON OCTOBER 8, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER INTERNATIONAL AT 843-695-5041.

What owners reported

Newest filings
Electrical System
Filed Mar 8, 202260,000 milesCA

The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code. The contact stated that he was informed that the codes were located and Mercedes-Benz in Europe; and the USA dealers were unable to get the codes. The contact stated that the key fob needed a software update and code to work. The manufacturer Mercedes-Benz complaint department was contacted and a case was opened. The approximate failure mileage was 60,000.

Service Brakes
Filed Jul 13, 202083,848 milesAZ

WHILE DRIVING ON INTERSTATE 40 IN ARIZONA, THE DODGE LOST POWER AND THE ABS LIGHT CAME ON ALONG WITH THE ESP LIGHT AND BRAKE LIGHT. WHEN LIGHTS ILLUMINATED THE ENGINE LOST POWER AND WENT INTO LIMP MODE THAT SIGNIFICANTLY REDUCED SPEED. ONCE THAT HAPPENED A SEMI WAS BEHIND ME AND HE HAD TO SLAM ON HIS BRAKES. I WAS ABLE TO PULL RV OVER AND LET IT REST. AFTER 2 HOURS OF BEING ON SIDE OF HIGHWAY, I WAS ABLE TO GET RV STARTED AND BACK ON THE ROAD. I FIXED THE REAR SPEED SENSORS AND TRIED DRIVING RV AGAIN. SAME ISSUE. I WAS ON INTERSTATE 17 WHEN THE 3 LIGHTS ILLUMINATED AND THE RV STALLED COMPLETELY. I HAD NO POWERING STEERING AND STRUGGLED TO SAFELY PULL OVER. RV WILL BE TAKEN BACK TO MERCEDES AND TRY TO TROUBLESHOOT. THERE NEEDS TO BE A RECALL AND MERCEDES NEEDS TO FIX THE ISSUE AS I SEE ON FORUMS THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE. LUCKILY, I HAVE NOT HEARD OF ANY INJURIES BUT IF THIS ISSUE HAPPENS TO AN INEXPERIENCED DRIVER, THEY MIGHT PANIC AND CAUSE AN ACCIDENT.

Unknown or Other
Filed Mar 14, 201840,994 milesMI

COPY OF TEXT MESSAGE TO K AND M DODGE IN GRAND RAPIDS, MI WHO CURRENTLY HAS MY RV :MIKE BLATTNER AND MISSY WILLMAN, I NEED AN APPT TO DISCUSS MY DODGE SPRINTER CHASSIS RV THAT WAS TOWED 02/21/18 IN THERE BECAUSE IT WOULD NOT SHIFT OUT OF PARK. NICK WITH SERVICE SAID A BRAKE SWITCH AND THE BATTERY WERE NEEDED AND I AUTHORIZED THAT WORK, AND IT WAS COMPLETED. THEN NICK CONTACTED ME SAYING IT WOULD NOT SHIFT OUT OF PARK AND THAT A SHIFTER ASSEMBLY AND AN AMBIENT AIR SENSOR REPLACEMENT WERE NOW REQUIRED TO GET THE RV WORKING. THE SHIFTING PROBLEM IS WHY IT WAS ORIGINALLY TOWED IN. I AM FEELING THAT THE FOCUS OF MY CONCERNS WERE UNADDRESSED INITIALLY BY THE SERVICE DEPT. I SPOKE WITH THE PREVIOUS OWNER AND WAS TOLD THE BATTERY WAS NOT EVEN THREE YRS OLD, YET NICK SAID THAT THE BATTERY THEY TOOK OUT WAS NO LONGER THERE, THAT TWO DAYS AFTER IT WAS TAKEN OUT, IT WAS PICKED UP TO BE RECYCLED. WAS THE BATTERY STILL UNDER WARRANTY? WAS THE BRAKE SWITCH REPLACEMENT NECESSARY, SINCE IT DID NOT TAKE CARE OF THE SHIFTING PROBLEM AFTER THE SERVICE TECHNICIAN REPLACED IT? I WAS TOLD BY A MECHANIC TO MAKE A COMPLAINT WITH NHTSA AS THIS WAS A COMMON PROBLEM HE ENCOUNTERED WITH THE DODGE SPRINTER 3500. NHTSA AGENT, BEAU, GAVE ME AN ODI COMPLAINT #: 11078745, THEN RECOMMENDED I LOG A COMPLAINT WITH FCA NORTH AMERICA, WHICH I DID, AND WAS GIVEN A CASE # 33667091. I AM NOT HAPPY. I NEED TO MEET WITH YOUR K AND M MANAGEMENT TEAM TO ADDRESS MY CONCERNS.

Air Bags
Filed Mar 28, 2017WA

TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT STATED THAT HE TOOK THE VEHICLE IN TO BE SERVICED FOR THE NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS), HOWEVER THE DEALER INFORMED THE CONTACT THAT HE WOULD BE CHARGED FOR THE REMOVAL OF THE SCREEN ATTACHED TO THE WINDOW IN ORDER TO GET TO THE PASSENGER AIRBAG INFLATOR. THE RECALL REMEDY WAS NOT PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Engine
Filed Jan 25, 201785,000 milesTX

FOR THE SECOND TIME SINCE WE PURCHASED THE VEHICLE, THE TUBE CONNECTED TO THE EGR VALVE SPLIT APART. THE TUBE IS LOCATED DIRECTLY UNDER THE CAB AIR INTAKE, SO EXHAUST GASSES ARE PUMPED INTO THE CAB. WE WERE FORTUNATE THAT THE TUBE BROKE COMPLETELY APART AND THE PRESENCE OF EXHAUST WAS OBVIOUS. SINCE THIS HAS HAPPENED TWICE IN 85K MILES, I AM CONCERNED THE NEXT TIME IT MIGHT JUST CRACK AND CAUSE CARBON MONOXIDE POISONING. THE FAILURE OCCURRED ON INTERSTATE HIGHWAY 10 AT 65 MPH. ACCORDING TO THE SERVICE TECHNICIAN, THE TUBE RUPTURED BECAUSE THE EGR VALVE STUCK CLOSED, CAUSING PRESSURE TO BUILD UP IN THE TUBE. I HAVE ALL THE PARTS THAT WERE REPLACED AND CAN SHIP THEM TO YOU IF NECESSARY.

Air Bags
Filed Oct 31, 2016CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 29, 2016CA

PASSENGER AIRBAG RECALL OF APPX. 2 YEARS AGO AS OF 8/29/2016 HAS NO REPLACEMENT FOR THE RECALLED AIRBAG LEAVING THE PASSENGER IN DANGER OF INJURY OF DEATH IF AND WHEN THE PRESENT AIRBAG IN THE 2007 SPRINTER DODGE CHASSIS DEPLOYS. REPLACEMENT OF AIRBAG MUST BE DONE IMMEDIATELY.

Air Bags
Filed Aug 18, 2016FL

TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/04/16*LJ UPDATED 08/09/2017 *JS

Air Bags
Filed May 31, 2016CA

2007 DODGE SPRINTER. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS AVAILABLE TO REPAIR PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD

Air Bags
Filed Apr 21, 2016MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE DEALER AND MANUFACTURER HAD NOT BEEN ABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE CONTACT WAITED LONGER THAN SIX MONTHS WITH NO FOLLOW UP RESPONSE FROM THE DEALER AND THE MANUFACTURER AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/31/16*LJ THE CONSUMER WOULD LIKE TO HAVE THE AIR BAGS DISABLED OR REMOVED, UNTIL THE PARTS ARRIVE. UPDATED 05/31/16. *JB

Air Bags
Filed Apr 12, 2016TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 25, 2015CA

TLA* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/23/15*LJ, UPDATED 03/21/18*JB UPDATED 05/16/18*JB

Power Train
Filed Jun 19, 201319,633 milesWA

WE LOST MOS OF OUR POWER WHILE DRIVING HOME FROM A TRIP. IT FELT LIKE THE TRANSMISSION WAS COMPLETELY SLIPPING. WE PULLED OVER MULTIPLE TIMES WHEN IT WOULDN'T AUTO SHIFT AND TURNED IT OFF FOR AWHILE EACH TIME. FORTUNATELY, WE WERE ABLE TO LIMP HOME. WE ARE SUSPECTING THAT IS THE TURBO RESONATOR. WE KNOW THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS FAULTY PART. *TR

Engine and Engine Cooling › Engine
Filed Nov 17, 20094,900 milesCA

WHILE DRIVING ON THE FREEWAY EXPERIENCED A SUDDEN LOSS OF POWER WHICH ALMOST RESULTED IN SOMEONE REAR ENDING MY VEHICLE. PROCEEDED TO THE NEAREST DEALER WHO DIAGNOSED A TORN TURBO-INTERCOOLER HOSE. RESEARCHING ON THE INTERNET I DISCOVERED MANY COMPLAINTS OF THE SAME ISSUE. EVIDENTLY THESE HOSES FAIL DUE TO A POOR DESIGN WHERE THE HOSE IS ATTACHED TO IT'S METAL FITTING. I PHONED DAIMLER-CHRYSLER USA AND THEY SAID THEY WOULD NOT DO ANYTHING TO REMEDY THE SITUATION. I BELIEVE A RECALL IS IN ORDER BEFORE SOMEONE IS INJURED OR KILLED DUE TO A HOSE FAILURE. *TR

Engine and Engine Cooling
Filed Apr 7, 200810,000 milesFL

TL*THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE TURBO IN THE ENGINE CAUSED THE FAILURE AND ALSO BLEW THE HOSE IN THE AIR INDUCTION. THE HOSE WAS REPLACED UNDER WARRANTY. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED AND THE POSSIBILITY OF A REAR END CRASH. THE DEALER ALSO STATED THAT THE FAILURE COULD RECUR AND HAS NOTICED DUPLICATE FAILURES IN SEVERAL RELATED VEHICLES. THE VEHICLE WAS PURCHASED IN AUGUST OF 2007 AND REPAIRED IN OCTOBER OF THE SAME YEAR. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 20,000. UPDATED 04/23/08 *BF UPDATED 04/23/08 *TR

15 of 15 complaints, reproduced as filed.

Across model years

Worst on record: 2008
YearComplaintsRecallsFiresDeathsAssessment
20122000Routine
20093400Routine
200839600Routine
2007 — this page15700Routine
200624310Routine
20056210Routine
20042200Routine
20030400Routine
20020300Routine
20010100Routine

Compare every Sprinter 3500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 28, 2017. Source: NHTSA Office of Defects Investigation.