2004 Dodge Sprinter 3500

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the power train. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Power Train1
000
Engine1
000

2 safety recalls

Part 573 reports
Electrical System › Instrument Cluster/Panel16V833000
Filed Nov 17, 201617,501 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2003-2006 Dodge and Freightliner Sprinter 2500 and 3500 vans manufactured June 30, 2003, to August 31, 2006. The instrument cluster on the affected vehicles fails to illuminate the BRAKE warning lamp in the instrument cluster during the vehicle start up bulb-function check. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 105, "Hydraulic and Electric Brake Systems."

Risk. Without the BRAKE lamp illuminating during the vehicle start up bulb-function check, the driver has no confirmation that the lamp is working and therefore may not know whether or not the lamp will illuminate if the brake fluid level is low. If the operator is unaware that the vehicle has low brake fluid, there would be an increased risk of a crash.

Remedy. DVUSA will notify owners, and DVUSA and Dodge dealers will correct the instrument cluster software, as necessary, free of charge. An interim notification was sent to owners on January 6, 2017. A second notice will be mailed to owners once the remedy becomes available. The recall began on July 27, 2017. Owners may contact DVUSA customer service at 1-770-705-2070.

Steering › Column08V339000
Filed Jul 24, 200810 vehiclesSprinter Engineering & Compliance Suppor

Defect. SPRINTER IS RECALLING 10 MY 2001-2006 DODGE AND FREIGHTLINER 2500 AND 3500 VEHICLES. THE WELDING SEAM BETWEEN THE BRACKET AND STEERING COLUMN OF AFFECTED SPARE PARTS DOES NOT MEET DESIGN SPECIFICATIONS. THE RESULT OF AN OUT OF SPECIFICATION WELDING SEAM IS THAT THE STEERING COLUMN MAY DETACH FROM ITS INTERIOR VEHICLE MOUNTING BRACKET.

Risk. THE OPERATOR MAY LOSE STEERING ABILITY OF THE VEHICLE INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT AND REPLACE THE STEERING COLUMNS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE FEBRUARY 16, 2009. OWNERS MAY CONTACT SPRINTER AT 843-695-5057.

What owners reported

Newest filings
Engine
Filed Nov 9, 2012117,000 milesUT

WHEN I AM DRIVING A FREEWAY SPEED THIS VEHICLE LOSES POWER AND THE SPEED DROPS TO ABOUT 40 MPH. THIS HAPPENS RANDOMLY. I HAVE HAD THIS TRUCK INTO THE DEALER SEVERAL TIMES. THEY HAVE REPLACED THE MAIN COMPUTER, O2 SENSORS THE RESONATOR AND THEY CANNOT FIND THE PROBLEM. THIS PROBLEM STARTED WHEN THE VEHICLE HAD APPROX. 95000 MILES ON IT. WE HAVE BEEN DEALING WITH THIS INTERMITTENT PROBLEM FOR OVER A YEAR AND IT HAS BECOME A REAL SAFETY ISSUE WHEN YOU ARE TRYING TO GET TO THE SIDE OF THE ROAD. WHEN YOU PULL OVER YOU CAN SHUT THE VEHICLE OFF AND RESTART IT AND IT WILL RESET THE MOTOR AND RUN FINE UNTIL IT HAPPENS AGAIN. THIS IS HAPPENING 3-4 TIMES A DAY NOW AND I AM AT A LOSS OF HOW TO SOLVE THIS PROBLEM. FROM WHAT I HAVE READ THIS IS A BIG PROBLEM WITH OTHER SPRINTER OWNERS. *TR

Power Train
Filed Jun 26, 200984,659 milesKY

TURBO CHARGER RESONATOR,BOOST HOSES, INTAKE AIR TEMP SENSOR CLIPS, LOCKING CLAMP AT INTAKE MANIFOLD FOR BOOST/CHARGE AIR HOSE RETAINER. FAILURE OF EITHER ONE OF THESE COMPONENTS (TOO OFTEN BY MY EXPERIENCE) WILL CAUSE IMMEDIATE POWER LOSS AND DECELERATION CAUSING AN ACCIDENT. *TR

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2008
YearComplaintsRecallsFiresDeathsAssessment
20122000Routine
20093400Routine
200839600Routine
200715700Routine
200624310Routine
20056210Routine
2004 — this page2200Routine
20030400Routine
20020300Routine
20010100Routine

Compare every Sprinter 3500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 17, 2016. Source: NHTSA Office of Defects Investigation.