Page 5 of 5 · complaints 201–214 of 214

2009 Dodge Ram 2500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Electrical System
Filed Apr 2, 20113,975 milesCO

MY 2009 2500 HD DODGE RAM DIESEL PICKUP HAS BEEN IN FOR THE FOLLOWING WARRANTY WORK FROM THE DAY OF PURCHASE OF 7/14/2009: TRANSMISSION - 11 TIMES EMERGENCY BRAKE - 2 TIMES CAB HEATER - 3 TIMES A/C - 3 TIMES DIESEL FUMES IN CAB - 2 TIMES EXHAUST BRAKE - 2 TIMES EGR VALVE - 2 TIMES O2 SENSOR & FILTER - 3 TIMES EXCESSIVE BRAKE WEAR - 1 TIME MAIN CONTROL MODULE - 9 TIMES FAN BLOWER MOTOR - 3 TIMES BLOCK HEATER - 1 TIME TRUCK LIGHTS - 2 TIMES CHECK ENGINE LIGHT - 3 TIMES TIRE PRESSURE MONITORS - 2 TIMES TOW/HAUL MODE - 2 TIMES FUSES - 1 TIME CHANGE OIL LIGHT - 1 TIME RECALL - 1 TIME THE LIST OF PROBLEMS ABOVE HAVE NOT BEEN REPAIRED UNDER THE WARRANTY. THE COMPUTER SYSTEM THAT CONTROLS THE ENTIRE TRUCK DOES NOT WORK PROPERLY. DIESEL FUMES STILL COME IN THE CAB. THE EMISSIONS SYSTEMS DO NOT WORK PROPERLY. PER THE ONBOARD COMPUTER THE TRUCK NOW ONLY GETS 16.5 - 16.9 MPG WELL UNDER THE RATED MPG. THERE HAS BEEN ONE RECALL TO DATE REGARDING THE COMPUTER SYSTEM THAT IS STILL A PROBLEM. *TR

Steering › Linkages › Tie Rod Assembly
Filed Apr 1, 201122,068 milesNC

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500 QUADCAB 4X4. THE CONTACT STATED THAT THE FRONT DRIVER SIDE BOLT STUD ON THE TIE ROD FRACTURED CAUSING A LOSS OF STEERING CAPABILITIES. THE VEHICLE WAS TOWED TO THE DEALER WHO VERIFIED THAT THE BOLT JOINT HAD FRACTURED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 10V657000 (STEERING:LINKAGES:TIE ROD ASSEMBLY). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 22,068 AND CURRENT MILEAGE WAS 22,468.

Steering
Filed Jan 10, 201135,000 milesMD

DRIVERS SIDE TIE ROD END BROKE AT JOINT. I WAS BACKING OUT OF A PARKING SPOT AND STARTED TO TURN THE WHEEL AND IT BROKE. I WAS TOWED UNDER WARRANTY AND THE PART WAS REPLACED, BUT THEY DID NOT COVER IT UNDER WARRANTY BECAUSE OF MY LARGER TIRES. I AM A MEMBER OF MANY INTERNET FORUMS AND THIS IS HAPPENING TO TOO MANY TRUCKS. STOCK OR MODIFIED TRUCKS IT DOES NOT MATTER THERE IS A PROBLEM WITH THE PART ITSELF OR THE GEOMETRY OF THE STEERING. THIS IS DANGEROUS AND SOMEBODY IS GOING TO GET SEVERELY HURT OR KILLED IF THIS IS NOT ADDRESSED SOON! *TR

Structure
Filed Sep 14, 201012,400 milesOH

THE DRIVER'S SIDE FLOOR MAT KEEPS COMING UNHOOKED FROM THE HOOKING DEVICE INSTALLED IN THE CARPET. THE FLOORMAT AND THE HOOKING DEVICE WERE BOTH REPLACED AT APPROX. 7000 MILE BECAUSE OF THIS PROBLEM. IT HAS NOW BECOME A PROBLEM AGAIN AND THE DEALER ADVISES THAT CHRYSLER WILL NOT CORRECT THE PROBLEM AGAIN. I HAVE CONTACTED CHRYSLER BY E-MAIL AND THEY WANT ME TO GO TO ANOTHER DEALER AND SEE IF THEY WILL CORRECT IT. THE NEXT CLOSEST DEALER IS 28 MILES AWAY AND MY TRUCK GETS ABOUT 14 MI. PER GAL. I FEEL LIKE CHRYSLER IS GIVING ME THE RUN AROUND. MY 2009 RAM 2500 ONLY HAS 12,400 MILES ON IT. WHY CAN'T CHRYSLER TAKE CARE OF THIS PROBLEM RATHER THAN TRYING TO MAKE ANOTHER DEALER TAKE CARE OF IT? *TR

Steering
Filed Apr 10, 201050,500 milesID

WE OWN 3 2006 TO 2009 DODGE RAM PICKUPS WITH THE CUMMINS DIESEL MOTORS. ALL THREE OF THEM HAVE HAD TIE-ROD ENDS EITHER BREAK OR FALL OFF WHILE DRIVING. IT IS A MIRACLE THAT ALL OF THE INSTANCES OCCURRED AT LOW SPEEDS. WHEN THEY BREAK YOU LOSE COMPLETE CONTROL OVER THE STEERING. I AM NERVOUS TO CONTINUE DRIVING THESE VEHICLES. THE PARTS DEPARTMENT AT THE LOCAL DODGE DEALER SAID THEY ARE HAVING THE SAME ISSUE WITH SEVERAL OTHER VEHICLES OF THIS SAME MAKE AND MODEL. *TR

Fuel System, Diesel
Filed Mar 23, 201017,250 milesWY

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THAT THE DIESEL PARTICULATE FILTER (DPF) WAS REGENERATED; HOWEVER, THE VEHICLE CONTINUED TO FUNCTION AT ABNORMAL TEMPERATURES. THE CONTACT STATED THAT THE FAILURE WAS RELATIVE TO THE SAFETY OF THE CONSUMER AND PREVIOUSLY FILED A COMPLAINT REGARDING (ODI NUMBER 10317991). THE FAILURE MILEAGE WAS 17,250 AND THE CURRENT MILEAGE WAS 17,500. UPDATED 05/04/10. *LJ UPDATED 6/1/10 *CN UPDATED 06/04/10

Engine and Engine Cooling › Engine › Diesel
Filed Mar 9, 20107,500 milesWY

TL*THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT NOTICED THE DPF INDICATOR ON THE DASHBOARD. SHE CHECKED THE OWNER'S MANUAL AND IT STATED THAT WHEN THAT LIGHT ILLUMINATED, THE DPF NEEDED TO BE CLEANED AND IF NOT, THE VEHICLE COULD CATCH FIRE. SHE TOOK THE VEHICLE TO THE DEALER WHO UPGRADED THE SOFTWARE AND TOLD HER THAT IF THEY DID ANYTHING OTHER THAN THAT, THE WARRANTY WOULD BE VOID. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. SHE SENT AN EMAIL TO THE MANUFACTURER AND WAS CURRENTLY AWAITING A RESPONSE. THE CURRENT MILEAGE WAS APPROXIMATELY 17,000. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. UPDATED 5/6/10 *CN UPDATED 06/18/10

Seat Belts
Filed Mar 9, 201028,000 milesCO

2009 DODGE PICKUP 2500 BIG HORN EDITION. THE BACK SEAT BELTS IN THE CREW CAB LOCK AND WON'T UNLOCK. THE CONTINUE TO GET TIGHTER AND TIGHTER RESTRICTING BREATHING. THIS DOES EVENTUAL LEAD TO DIFFICULTY BREATHING. I HAD TO REACH BACK AND UNBUCKLE THE SEAT BELT FOR HER SEVERAL TIMES, THEN THE PROCESS STARTS OVER AGAIN. THERE IS A PROBLEM WITH THE RELEASE MECHANISM ON THESE SEAT BELTS.R

Engine and Engine Cooling › Exhaust System
Filed Feb 5, 20102,172 milesCA

2009, DODGE, RAM 2500, THE VEHICLE ONLY HAS 3,000 MILES ON IT. * THE DIESEL PARTICULATE FILTER WARNING LIGHT READS 80% FULL. THE MANUAL INSTRUCTS THE OPERATOR NOT TO OPERATE THE VEHICLE WHEN THE WARNING LIGHT IS ON. THE LIGHT COMES ON EVERY THREE DAYS. THE DEALER SAID THEY DON'T HAVE A CLEAR FIX YET FROM CHRYSLER. * THE MALFUNCTION INDICATOR WARNING LIGHT CAME ON. THE MANUAL INSTRUCTS THE OPERATOR NOT TO OPERATE THE VEHICLE FOR A PROLONGED PERIOD WITH THE WARNING LIGHT ON. THE DEALER CAN NOT GET THE WARNING LIGHT TO GO OFF AND SAID CHRYSLER HAS NOT COME UP WITH A FIX FOR THIS YET. CHRYSLER TOOK THE COMPLAINT BY PHONE ON FEBRUARY 2, 2010, REFERENCE #19286219. THEY INSTRUCTED ME TO LISTEN TO THE DEALER. THE DEALER TOLD ME TO TAKE THE COMPLAINT TO DODGE. I HAVE A BRAND NEW VEHICLE WITH WARNING LIGHTS APPEARING INSTRUCTING ME NOT TO OPERATE THE VEHICLE AND DODGE DOESN'T HAVE A FIX. *TR

Equipment Adaptive/Mobility
Filed Feb 3, 2010OH

I WAS RESETTING THE OIL CHANGE LIGHT ON A 2009 DODGE RAM 2500 YOU HAVE TO DEPRESS THE GAS PEDAL TO THE FLOOR SEVERAL TIMES THE GAS PEDAL STUCK TO THE FLOOR WHEN THE AFTERMARKET FLOOR MAT SLID SLIGHTLY FORWARD AND THE VERY THICK PORTION AROUND THE OUTSIDE OF THE MAT CAUGHT THE BOTTOM EDGE OF THE PEDAL.I WORK AT A DEALERSHIP AND IT WAS IN A CUSTOMER TRUCK WHILE IT WAS NOT RUNNING SO NO DAMAGE WAS DONE BUT IT COULD HAVE CAUSED AN ACCIDENT SO I JUST WANTED TO REPORT IT SO THAT YOU ARE AWARE. POSSIBLY MATS SHOULD BE ANCHORED TO THE FLOOR. *TR

Fuel System, GasolineCrash
Filed Jan 31, 20107,600 milesTN

WHILE DRIVING BETWEEN 10-15 MPH IN CITY TRAFFIC THE VEHICLE WILL ACCELERATE WHEN APPLYING THE BRAKE. THIS HAS HAPPENED TWICE WITHIN A WEEK AND THE DEALERSHIP IS UNABLE TO FIND ANYTHING WRONG WHEN TAKEN IN BY ME. I AM PRESENTLY SCARED TO DRIVE THE VEHICLE NOT KNOWING WHEN THE EVENT MAY OCCUR AGAIN OR IF IT COULD HAPPEN AT HIGHER SPEEDS AND ENDANGER MINE AND OTHER LIVES. *TR

Electrical System
Filed Jan 28, 20102,000 milesTX

TURN SIGNAL SHOWING DIFFERENT TURNING DIRECTION NOTICE IT ALMOST DAILY ESPECIALLY ON RAINY DAYS ALMOST CAUSED A SERIOUS WRECK ON 380 DECATUR TEXAS WITH A GRAVEL TRUCK AND A SMALL CAN. HE WAS VERY ANGRY AT ME. WE FOUGHT WITH IT IN OUR OLD TRUCK AND NOW IN THE NEW ONE WE HAVE HAD DODGE TRUCKS FOR ABOUT 30 YEARS *TW

Steering
Filed Mar 13, 2009200 milesPA

I JUST PURCHASED A 2009 DODGE RAM POWER WAGON 2500. I'VE BEEN DRIVING IT FOR ABOUT 10-14 DAYS NOW. (THIS IS MY 7TH RAM!) I IMMEDIATELY NOTICED A DIFFERENT FEEL IN THE STEERING WHEEL. WHEN DRIVING STRAIGHT IN THE "12 O'CLOCK" POSITION, THE STEERING WHEEL FEELS AS THOUGH IT NOT EVEN CONNECTED TO THE WHEELS! THERE'S NO FEELING OF TENSION ON THE STEERING WHEEL, FEELING AS IF THE TRUCK IS DRIVING ON ITS OWN. THEN, WHEN HITTING A BUMP, THE WHEELS WANT TO JUMP IN ONE DIRECTION, CAUSING YOU TO HAVE TO COUNTER STEER TO REGAIN TENSION ON THE STEERING WHEEL TO ENABLE YOU TO CONTROL THE WHEELS, AND SOMETIMES NEARLY CAUSING YOU TO LOOSE CONTROL! FOR A TRUCK OF THIS CALIBER (AND PRICE!), THE STEERING SHOULD FEEL DEFINITE AND CONSTANT. MY DEALERSHIP PERFORMED SERVICE (MARCH 12, 2009) TO THE TIE RODS DUE TO A RECENT RECALL. DIDN'T SEEM TO MAKE A DIFFERENCE AT ALL. THERE HAS TO BE ANOTHER ISSUE OR PROBLEM GOING ON HERE. *TR

Seat Belts
Filed Feb 19, 20092,200 milesTX

DRIVER'S SIDE SEATBELT ON 2009 DODGE RAM WAS CUT 1/3 THROUGH BY MALE PART OF SEATBELT LATCH. I HAVE OWNED THIS TRUCK LESS THAN 30 DAYS AND 2200 MILES OF NORMAL USAGE. . I RESPECTFULLY REQUEST A COMPLETE SAFETY DESIGN INVESTIGATION BY NHTSA AND A RECALL OF THIS OBVIOUSLY DEFECTIVE SEATBELT LATCH DESIGN. THANK YOU FOR YOUR WORK; *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Dodge Ram 2500 → · Every Ram 2500 year → · How the figures are calculated →