Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT RETRACT. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED, BUT NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 85 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE ROLLED OVER FOUR TIMES AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND FRONT SEAT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE REAR PASSENGERS WERE EJECTED FROM THE REAR WINDOW AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000....UPDATED 12/30/15 *BF UPDATED 12/31/15.*JB
THE VEHICLE IS UNSAFE DUE TO THE LACK OF POWER WHEN CLIMBING HILLS WITH ANYMORE THAN 3 PERSONS . IT IS A 7 PERSON VEHICLE. IT IS ALSO SLUGGISH WHEN 3 OR MORE PERSONS GETTING IN AND OUT OF TRAFFIC SITUATIONS. EXAMPLE EXCELLERATING ONTO ONRAMPS. TOOK THE VEHICLE TO THE MOUNTAINS AND THE ENGINE LITE KEPT COMING ON SAYING OIL EXTREMELY HOT , YOU WILL LOOSE POWER, AND I DID. I HAVE HADEN IT TO SAHARA DODGE, TOOK IT FOR A DRIVE TO THE SAME AREA WITH THE SERVICE SUPERVISOR AND HE SAW EXACTLY WHAT I WAS TALKING ABOUT. HE NEVER DOCUMENTED HIS FINDINGS AND LEFT THE DEALERSHIP 2 DAYS LATER CLOSING MY STAR ACCOUNT. A NEW MANAGER TONY SUPPOSEDLY TOOK IT FOR A TEST DRIVE, LIED SAYING A CHRYSLER REP. W/ THE STAR ACCOUNT WENT WITH THEM FOR THE TEST DRIVE, WHEN IN FACT HE NEVER WENT. THEY SAHARA DODGE ARE NOW CLOSING THE ACCOUNT AND REFUSE TO ADDRESS THE SAFETY ISSUES ANY LONGER.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ONE OF THE BIGGEST PROBLEM IS THE BACK DOORS NOT LOCKING WHEN IN DRIVE LIKE THEY USE TO. MY SONS DOOR DIDN'T LOCK LIKE NORMAL (INSIDE DOOR CHILD LOCK WAS LOCKED TOO) BUT WORSE OF ALL MY CAR DIDN'T EVEN SHOW THAT THE DOOR WAS OPEN IN THE BACK AND I DIDN'T HEAR HIM FALL OUT AND IT OPEN AND HE FELL OUT WHILE DRIVING, MY CHECK ENGINE HAS BEEN ON AND MY OUTSIDE TEMP ON CAR DASH READS 185 ALL THE TIME, IT LOSES POWER WHILE DRIVING, THE RADIO ALSO TURNS VOLUME UP AND DOWN AND CHANNELS CHANGES BY ITSELF. MY WIPES BACK AND FRONT SOMETIMES GO AND DON'T TURN OFF. MY RIGHT FENDER IS NO LONGER ON THE CAR BECAUSE WHEN I GOT A FLAT AAA LIFTED THE CAR FROM THE UNDER CARRIAGE AND THE FENDER JUST CAME OFF ON ONE SIDE LIKE BOLTS WEREN'T EVEN PLACE ON THERE I BOUGHT THIS CAR FOR SAFETY FOR MYSELF AND KIDS AND THIS CAR IS NOT SAFE AND DODGE WON'T HELP AND I'M VERY UPSIDE DOWN ON IT, IM A RECENTLY DIVORCED MOM WAITING FOR DISABILITY FOR MY BACK. I CAN'T AFFORD TO TRADE IT WITH MORE MONEY DOWN. I PAID A DOWN 6500 AND PAY 400. PER MONTH AND NEVER THOUGHT I WOULD HAVE TO WORRY THAT MY KID WOULD FALL OUT WHILE CHILD LOCK WAS ON AND WHEN THE DOORS SHOULD LOCK, . NOW THIS NEW RECALL WITH THE ENGINE MAKES ME WORRIED TO DRIVE MY THREE KIDS TO SCHOOL OR ANYWHERE FOR THAT MATTER.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/18/16*LJ RECALLS COMPLETED UPDATED 03/27/18*JB
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
DRIVING AT ANY SPEED THE POWER TO THE STEREO CONSOLE/INFORMATIONAL, CONTROL CENTER AND THE CENTER CONSOLE INTERMITTENTLY LOSES POWER. NOT SET SITUATION, SPEED, WEATHER. TOOK TO DEALERSHIP IN WHICH WE BOUGHT IT FROM BUTTON MOTORS IN KOKOMO, IN. THEY STATED THEY COULDN'T DUPLICATE THE PROBLEM AND GAVE US THE CAR BACK. TO THIS DAY AND MY MILEAGE IS NOW 25,000. THE PROBLEM IS STILL HAPPENING.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER IT WAS STARTED. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/09/15*LJ UPDATED 11/18/15.*JB
DRIVING AT 70 MPH ON THE FREEWAY, THE DRIVER-SIDE REAR PASSENGER DOOR WINDOW SHATTERED SPONTANEOUSLY.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
BEAUTY COVER RECALL AND POSSIBLE FIRE, BROKEN FRONT SEAT HOLDING SEAT BELT, WATER COMING FROM UNDER CAR FROM AIR CONDITIONING UNIT, INTERIOR LIGHT STAYING ON, SUDDEN SURGE IN ENGINE SPEED, OUTSIDE MOLDING COMING OFF, REAR WIPER OUT OF ALIGNMENT
2014 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE RECALL. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB
THE ENTIRE VEHICLE LOST ALL POWER TEMPORARILY AS WE WERE DRIVING.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUMHO SOULUS KH16 TIRES, SIZE: 225/55/R16. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS LOW. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT ALL OF THE TIRES WERE LEAKING AIR. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE TIRE WAS DEFECTIVE AND CONFIRMED THAT THE TIRE NEEDED TO REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 32,000.
THE VEHICLE ERUPTED INTO FLAMES WHILE SITTING IN THE DRIVEWAY. THE CAR WAS OFF AND HAD NOT BEEN DRIVEN FOR ABOUT 12 HOURS. THE VEHICLE HAD BEEN INTO THE DEALERSHIP SEVERAL TIMES FOR THE RADIO, NAVIGATION, BACK UP CAMERA SHORTING OUT WHILE COMING TO A STOP. THE NIGHT BEFORE THE FIRE THE VEHICLES BACK UP CAMERA SHORTED OUT AND CAME BACK ON WHILE REVERSING OUT OF A PARKING SPOT. WE WERE GOING TO TAKE THE CAR INTO THE DEALERSHIP FOR THIS PROBLEM ON 08-06-2015. THE NEIGHBORS CAME AND GOT MY WIFE AND CHILDREN OUT OF THE HOUSE AND CALLED THE FIRE DEPARTMENT. I HAVE PICTURES OF THE FIRE AND ALL SERVICE RECORDS OF THE VEHICLE LEADING UP TO THE FIRE.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHILE DRIVING WHEN SLOWING DOWN FROM VARIOUS SPEEDS THE ENTIRE RADIO SYSTEM WILL SHUT DOWN AND REBOOT. THE AIR AND ALL CUTS OFF WHEN THIS HAPPENS. THE SCREEN HAS WENT BLACK, AND FULLNOF WILDNCOLOR AND JUST SIMPLE FALLS WHEN THIS HAPOENS THE SYSTEM REBOOTS AFTER A FEW MINUTES. TAKEN TO DEALERSHIP SEVERAL TIMES WITH NO LUCK. =/ ALSO IS STALLING AND BRAKE PETAL IS VERY HARD TO PUSH WHEN TRYING TO START.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY FOB WAS LEFT IN THE VEHICLE, THE VEHICLE AUTOMATICALLY LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS NOT DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
TAKING EXIT OFF US 12 ONTO I-82 (YAKIMA) MY VEHICLE SUFFERED COMPLETE ENGINE FAILURE. THE BRAKES DID NOT WORK AND HAD TO RELY ON THE EMERGENCY BRAKE, STOPPING ABOUT 100 FEET AWAY AND NOSE IN TRAFFIC. MY FAMILY TO INCLUDE MY 39 WEEKS PREGNANT WIFE, SONS (3 & 4), AND MYSELF WERE IN THE CAR. DURING MY FIVE EMERGENCY BRAKE ATTEMPTS I HIT MY HEAD ON THE FRAME OF THE DOOR. I FEEL THAT WE ARE LUCKY TO BE ALIVE AS WE HAD SKID A FEW TIMES BEFORE STOPPING WITH NO FURTHER INJURIES. AS OF NOW, I HAVE A SPLITTING HEADACHE AND MY WIFE IS BEING MONITORED FOR SIGNS OF FETAL DISTRESS; ALL AROUND [XXX] EXPERIENCE. THE DODGE DEALERSHIP THAT I PURCHASED IT FROM REFUSED TO LEND ME A LOANER VEHICLE, SAID THAT IT HAPPENS, AND OFFERED TO LOOK AT IT IN TWO WEEKS; BS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I WAS DRIVING MY DODGE JOURNEY ONE DAY AND THE SEAT BELT LIGHT CAME ON SHOWING THAT SOMEBODY WASN'T BUCKLED BUT I WAS THE ONLY ONE IN THE CAR. SO I LEANED FORWARD AND MY SEAT BELT CAME UNLOCKED. I THOUGHT TO MYSELF THINKING IT WAS JUST ME MAYBE I DIDN'T BUCKLE IT IN RIGHT. THEN I BUCKLED UP AGAIN AND LATER ON THAT DAY MY WIFE WAS DRIVING AND IT DID THE SAME THING. SHE SAID SHE HEARD A CLICK NOISE AND THE SEAT BELT LIGHT AND DING NOISE CAME ON SO SHE LEANED FORWARD AND THE SEAT BELT WAS NOT LOCKED IT HAD CAME UNLOCKED FROM THE DRIVER SEAT PART THAT YOU CONNECT THE STRAP INTO. IT CONTINUED TO HAPPEN OFF AND ON AND NOW WE WIGGLE IT TO MAKE SURE IT STAYS LOCKED BUT SOMETIMES IT DOESN'T WORK. THE SEAT BELT WILL CLICK AND LOCK BUT WILL SOME HOW IT COMES UNDONE LATER WHILE WE ARE DRIVING. SO WE HEAR THE CLICK NOISE WHEN IT LOCKS AND WE PULL ON IT TO MAKE SURE IT STAYS LOCKED AND IT DOES FINE SOMETIMES AND THEN OTHER DAYS IT COMES UNLOCKED WHILE WE ARE DRIVING. NOW WE KNOW WHEN ITS GOING TO COME UNLOCKED BECAUSE YOU CAN HEAR IT MAKE A CLICK NOISE AND THE SEAT BELT LIGHT AND DINGING NOISE COMES ON AND WE RIGHT AWAY KNOW ITS OUR SEAT BELT THAT CAME UNLOCKED. WE CALLED TO DEALERSHIP SO WE CAN GET IT FIXED JUST RECENTLY BUT WONT BE ABLE TO GET OUR VEHICLE IN UNTIL MIDDLE OF SEPTEMBER AND CALLED ANOTHER DEALERSHIP BUT WONT BE ABLE TO GET IT IN FOR ABOUT 3 WEEKS. THIS IS THE DRIVER SIDE SEAT BELT. WE TRAVEL ALOT FOR DOCTORS APPOINTMENTS FOR OUR YOUNGEST CHILD WHO HAS A DISABILITY SO THIS M
I BOUGHT THIS CAR ON NOVEMBER 2013. AFTER FIRST/SECOND WEEK OF USE I REALIZED THAT WHEN DRIVING THE CAR WAS PULLING TO THE RIGHT. I WENT TO THE DEALERSHIP AND TRIED TO MAKE AN ALIGNMENT WITHOUT SUCCESS. THEN THE PROBLEM CAME BACK AND WENT TO DEALERSHIP (LIKE 5 TIMES) AND THEY SAID THAT WERE THE TIRES (20,000 MILES ON THAT MOMENT). SO, SEVERAL WEEKS AFTER TIRE REPLACEMENT THE CAR PULLING CAME BACK AND NOW WITH 40K+ MILES ON ODOMETER THE PROBLEM PERSIST. ACTUALLY I WILL BUY 4 MORE TIRES FOR SECOND TIME AND THE CAR IS ALIGNED. I MEASURED THE CHASIS BUT WAS OK WITH NO BENTS OR DAMAGE BUT I TRIED TO MEASURE THE WHEELBASE OF THE CAR (FROM CENTER TO CENTER OF THE WHEELS ON LEFT AND RIGHT SIDE). SURPRISINGLY THE LEFT SIDE MEASURES 115 INCHES AND THE RIGHT SIDE MEASURES 114 INCHES (HERE IS THE PROBLEM). ACTUALLY I'M ASKING FOR CAR REPLACEMENT IN A COURT CASE. PS - DURING THE FIRST MONTH OF USE, I TESTED A 9MILES VEHICLE (SAME BRAND, SAME CONFIGURATION) AND HAS THE SAME PROBLEM AND THE DEALERSHIP DID NOTHING. UPDATED 12/13/2017*CN
2014 DODGE JOURNEY PURCHASED NEW FROM DEALER, I MONTH LATER RADIO PANEL WOULD GO BLANK FOR A FEW SECONDS AND COME BACK ON , HAD TAKEN IT TO THE DEALER WEA TOLD COULD NOT FIND ANY ISSUES, AT THIS TIME IT IS STILL HAPPENING, ALSO I TAKE MY JOURNEY IN FOR SERVICE EVERY 3500-4000 FOR SERVICE I WAS TOLD I NEED 2 NEW FRONT TIRES KHUMO TIRES AT THAT TIME I HAD ONLY 27000 MILES HE SHOWED HOW THE THREADS ARE SHOWING THROUGH THE RUBBER , I HAVE NOT ABUSED DRIVING OF MY JOURNEY SERVICE PERSON SAID TO ME THAT LOOKING AT THE TIRES HE COULD TELL THAT I DO NOT ABUSE THE DRIVING OF THIS AUTO I OBEY ALL SPEED LIMITS, IF SOMEONE WANTS TO GO FAST ON THE ROAD I LET THEM GO PAST ME , I AM A HANDICAPPED PERSON , BUT I AM NOT GOING TO BUY 2 NEW TIRES, I WANT THE MANUFACTURER REPLACE MY TIRES, I WILL CONTINUE TO DRIVE THIS JOURNEY, AND IF THE TIRES BLOW, THEN I WILL HOLD EVERYONE RESPONSIBLE OF PUTTING MONEY VALUE OVER A PERSONS SAFETY, PLEASE UNDERSTAND THAT THE DEALERS SAID IT WAS GOING TO COST OVER $300 TO REPLACE THESE TIRES , I HAVE NOT PUT 30000 MILES ON MY JOURNEY AS OF THIS DAY SO I FEEL THERE SHOULD BE A REPLACEMENT OR SOME KIND OF A BIG DISCOUNT, NOW FOR MAY RADIO PANEL THAT GOES BLANK EVERY SO OFTEN I DO NOT HAVE THE ANSWER AND AS THE SERVICE PERSON SAID THE SAME, SO I JUST HOPE THAT I OR MY WIFE TO NOT GET INJURED WHEN I'M DRIVING IF THE TIRES GIVE OUT. [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FOBS FAILED AND THE VEHICLE WOULD LOCK INDEPENDENTLY. ON ONE OCCASION, THE CONTACT LEFT THE KEYS IN THE VEHICLE ACCIDENTLY WHILE AN INFANT WAS IN THE VEHICLE. THE VEHICLE LOCKED INDEPENDENTLY AND FAILED TO UNLOCK. AS A RESULT, THE CONTACT SHATTERED THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,050.
THE VEHICLE DOORS WILL OFTEN UNLOCK AFTER LEAVING THE VEHICLE. THE DOORS ARE LOCKED, THE DOORS ARE CLOSED AND WHEN ABOUT 3 FEET FROM THE CAR, SOMETIMES THE DOORS WILL UNLOCK THEMSELVES. THIS HAPPENS INTERMITTENTLY. THE KEY FOB IS IN THE DRIVERS POCKET, BY ITSELF.
THE DODGE JOURNEY ROLLS BACK ON HILLS. IT IS DANGEROUS AND I'M SURE CAUSED ACCIDENTS. I HAVE AN AUTOMATIC AND IT NEVER HOLDS THE VEHICLE, IT JUST ROLLS BACK. IN THIS DAY AND AGE IT'S ABSOLUTELY A MAJOR FAULT. YOU HAVE TO LET BRAKE GO AND HIT ACCELERATOR. DANGEROUS. ALSO THE RADIO WIT MAPS AND DIRECTIONS IS BROKEN FOR 2ND TIME.
BOUGHT THIS WONDERFUL (NOT) CAR TO REPLACE MY MINIVAN. WITHIN THE FIRST MONTH, WHEN I WOULD PUT MY CELL PHONE IN THE "CAVE" UNDER THE RADIO, THE RADIO WOULD SCAN. DID THIS MULTIPLE TIMES AND EVENTUALLY WHEN I OPENED THE DOORS (A COUPLE OF TIMES), THE RADIO ACTUALLY MUTED,,,,THEY CHECKED IT OUT AND THEY REPLACED THE RADIO, THEN SOMETHING ELSE TO DO WITH THE RADIO....BUTTTT, IT STILL DOES IT. MENTIONED THAT WHILE DRIVING THROUGH COUNTRY ROADS, THE READ END GETS LOOSE. AFTER HE ASKED ME 1) DO YOU DRIVE FAST THROUGH ON THE COUNTRY ROADS AND 2) DO I LIVE IN IN THE COUNTRY (BOTH NO ANSWERS), THEY "CHECKED IT OUT" AND BAM....NEW SHOCKS ON THE BACK. KINDA MIFFED THAT THEY QUESTIONED MY DRIVING ABILITY ACTUALLY. I TOLD THEM THAT THE TRANSMISSION SEEMED TO SHIFT WEIRD. THEY CHECKED IT OUT AND SAID THERE WAS AN "UPGRADE" THAT COULD BE DONE, AND THEY DID IT. SEEMED TO WORK FOR A WHILE, BUT IT IS DOING IT AGAIN. TURNED THE REAR WIPER ON AND OFF (LIGHT RAIN) AND IT KEPT GOING. I DID NOT PUSH THE WASHER OPTION, AND KNOW HOW TO WORK A REAR WIPER, BUT WHEN I MENTIONED THAT TO THEM, THEY LOOKED AT ME LIKE I WAS AN IDIOT AND EXPLAINED HOW THE WASHER OPTION WORKS. BUT OF COURSE, THEY COULD FIND NOTHING WRONG WITH IT. WITH MY NEXT OIL CHANGE, THEY ARE CHECKING ON THE CREAKING SOUND THAT IT MAKES WHILE DRIVING ON BUMPY ROADS AT SLOW SPEEDS....THEY THINK THAT IT IS THE BEARINGS IN MY LEAF SPRING, BUT SOUNDS LIKE WHEN WE HAD TO REPLACE A STRUT ON MY VAN. ALL IN ALL, I LIKE THE ROOM AND SETUP OF THE
I PURCHASED THIS CAR IN FEB 2015. FAMILY AND I DROVE 900 MILES FROM GA TO NJ FOR A FUNERAL. THE CAR WOULD NOT START, NO LIGHTS, POWER STEERING, NOTHING! THE NON-CHRYSLER DEALER BLAMED CHRYSLER AND CHRYSLER BLAMED THE NON-CHRYSLER DEALER. CHRYSLER ROADSIDE PICKED UP THE CAR SATURDAY MORNING AND TOOK IT TO A NJ CHRYSLER DEALER FOR REPAIR. MY FAMILY AND I HAD TO RETURN TO GA ON SUNDAY NIGHT. NO ONE PROVIDED US WITH A RENTAL CAR TO RETURN HOME. WE HAD TO SECURE/PAY FOR A RENTAL VEHICLE ON OUR OWN. ON MONDAY (2 DAYS LATER) THE NJ CHRYSLER DEALER HAD NOT LOOKED AT THE CAR. ON TUESDAY (3 DAYS LATER) THE NJ CHRYSLER DEALER TOLD ME IT WAS THE BCM (BODY CONTROL MODULE) = ONE OF THE COMPUTERS AND THE PART WAS ON BACKORDER WITH NO ETA. THIS CAR HAD 18K MILES AND A 2014 WHEN I BOUGHT IT LESS THAN 4 MONTHS EARLIER. I CALLED CHRYSLER WARRANTY THAT ASSIGNED A CASE MANAGER. ON WEDNESDAY (4 DAYS LATER) CASE MANAGER CONTACTED ME TO SUBMIT MY RECEIPTS FOR RENTAL CAR REIMBURSEMENT, THEY HAVE A RENTAL CAR FOR ME IN NJ AND NOT GA, AND TRYING TO EXPEDITE BACKORDER PART. I TOLD THE CASE MANAGER THAT I DON'T NEED THE RENTAL IN NJ, I NEED IT IN GA. HAVE NOT HEARD FROM HER SINCE. I AM SO DISAPPOINTED IN THE LACK OF QUALITY CUSTOMER SERVICE I RECEIVED FROM THE EVERYONE INVOLVED. I AM AFRAID TO DRIVE THIS VEHICLE FROM NJ TO GA AS WHAT IS BEING TOLD TO ME WILL BE THE CASE IN ORDER FOR ME TO GET THE CAR BACK. THIS CAR IS STILL UNDER WARRANTY AND PROVISIONS SHOULD BE MADE TO ACCOMMODATE ME FOR THE REPAIR AND
I OWN A 2014 DODGE JOURNEY... ONLY HAD IT 6 MONTHS! I HIT A DEER (ABOUT 200 LBS/ HUSBAND SAID IT WOULD BE A 10-12 POINT IF IT HAD ANTLERS THIS TIME OF YEAR). I WAS RUNNING ABOUT 53-57 MPH, OUT THE CORNER OF MY EYE I SAW THE DEER ABOUT TO RUN OUT, GRABBED THE WHEEL WITH BOTH HANDS AND JUST HELD ON. THERE WAS NO TIME TO DO ANYTHING ELSE, THE ROADS WERE WET SO I DIDN'T HIT THE BRAKES HARD (DIDN'T WANT THEM TO LOCK-UP) BUT I DID STAY ON THEM. THANKFULLY THE DEER WAS COMING TO THE GROUND (ALREADY JUMPED) WHEN I HIT HIM, BECAUSE IF NOT HE PROBABLY WOULD HAVE ENDED UP IN OUR WINDSHIELD. I HIT THE DEER SQUARE... HIS BODY CAVED THE RADIATOR IN AMONG OTHER THINGS! THE AIRBAGS NEVER CAME OUT! I UNDERSTAND SENSORS IN CARS AND ALL THAT BUT REGARDLESS IF YOU HIT "SOMEONE OR SOMETHING" AS HARD AS I HIT THAT DEER... THE AIRBAGS SHOULD HAVE CERTAINLY DEPLOYED. I AM THANKFUL AND GRATEFUL THAT IT WAS A DEER AND NOT A TREE! WISH I KNEW HOW TO GET THESE COMPLAINTS STRAIGHT TO THE DODGE DEALERSHIP! MAKES ME VERY UNEASY ABOUT MY CAR NOW. OBVIOUSLY, THE CAR IS NOT FIXED YET, STILL SITTING IN MY YARD WAITING FOR THE ADJUSTER TO COME OUT. NOT TOO SURE WE ARE GOING TO KEEP IT ONCE IT GETS FIXED. I HAVE CHILDREN (TWIN 5 YEARS OLD DAUGHTERS) DO NOT WANT THEM IN AN UNSAFE CAR! *TR
TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE TRAVELING AT AN UNKNOWN SPEED OVER A POTHOLE, WHICH CAUSED THE VEHICLE TO LOSE POWER, SHUT OFF, AND FLIP OVER MORE THAN FIVE TIMES. THE CONTACT MENTIONED THAT THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH, A PUNCTURED LUNG, A BRUISED BODY, AND A BRAIN INJURY WHICH REQUIRED FURTHER MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND MINOR BRUISES TO THE BODY. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPDATED 6/4/15*CN
WHILE MAKING A LEFT HAND TURN INTO A SHOPPING MALL, MY CAR STALLED. NO STEERING, BRAKES, POWER, ETC. THE ONLY THING THAT STOPPED MY FORWARD PROGRESS WAS A CURB. ALMOST GOT HIT FROM BEHIND! I WAS ABLE TO GO THRU THE START MOTIONS AND RESTART MY CAR. I HAD IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. THE STALL WAS "NOT FOUND ON THE COMPUTER CHECK". THEY DID FIND VALVE LEAKING & REPLACED BOOSTER CHECK VALVE. I JUST GOT IT BACK TODAY (4/18/15), LET'S HOPE THIS NEVER HAPPENS AGAIN. I DRIVE ON A HIGHWAY AND IT IF IT HAPPENED THERE - WHO'S KNOWS WHAT THE OUTCOME COULD HAVE BEEN. *TR
OUR DVD/NAVIGATION SYSTEM RANDOMLY POWERS OFF AND RESTARTS WHILE WE ARE DRIVING. THE SYSTEM HAS BEEN "UPDATED" AND HAS BEEN COMPLETELY REPLACED THE DEALERSHIP BUT THE PROBLEM CONTINUES TO OCCUR. WE HAVE HAD THIS ISSUE ADDRESSED 3 TIMES AND OUR VEHICLE IS IN THE DEALERSHIP AGAIN RIGHT NOW. *TR
OUR VEHICLE WOULD VIBRATE WHILE WE WERE DRIVING AT HIGHWAY SPEEDS. WE THOUGHT THIS WAS A NORMAL THING WITH THE DODGE JOURNEY BUT ASKED THE DEALERSHIP TO LOOK AT THE ISSUE ANYWAYS. AFTER AN INSPECTION, OUR TIRES ON OUR 6-MONTH OLD CAR HAD BEEN WORN DOWN AND NEEDED TO BE REPLACED. THE TIRE COMPANY REQUESTED AN ALIGNMENT CHECK AND IT WAS DISCOVERED THAT THE RIGHT SIDE INNER AND OUTER TIE RODS ARE BENT. WE HAVE NOT BEEN IN ANY ACCIDENTS/CAR COLLISIONS. I HAVE CONTACTED THE CHRYSLER CORP ABOUT THIS ISSUE WHO IS LOOKING INTO IT FURTHER BUT CLAIM THERE MAY HAVE BEEN SOME PHYSICAL DAMAGE TO THE VEHICLE. WE HAVE BEEN IN NO ACCIDENTS AND HAVE ONLY HAD COSMETIC WORK DONE TO THE LEFT SIDE DOOR (PAINT ONLY). *TR
WHILE DRIVING MY CAR MY RADIO WOULD BLACK OUT AT FIRST I THOUGHT I WAS GOING CRAZY THEN AT RANDOM POINTS AND SPEEDS OVER THE NEXT FEW WEEKS MY RADIO SCREEN WOULD GO OUT FOR A FEW SECONDS AND TURN BACK ON THEN IT TURNED INTO THE HEATING CONTROLS AND NOW I HAVE HAD THE RADIO REPLACED BUT IT STILL BLACKS OUT AND NOW MY HEAT HAS STARTED TURNING ON BY IT SELF I AM AFRAID THAT MY CAR MAY GRADUALLY START TO JUST TURN OFF. *TR
THURSDAY FEB 26 2015' 6:00 PM NOTICED ENGINE LIGHT ON FRIDAY FEB 27 - 8:00 AM TAKE CAR TO VILLAGE CHRYSLER' AJAX FOR ASSESSMENT MAKE APPOINTMENT FOR SAT FEB 28 2015 AT 1:30 PM TO ASSESS ENGINE LIGHT ON OK TO DRIVE CAR PER VILLAGE CHRYSLER AJAX SERVICE ADVISOR. FRIDAY FEB 27 - 8:00 PM DURING DRIVE TO/FROM WORK: COMPUTER MESSAGE: 1. REMOTE START DISABLE 2. NOTICED CAR WILL NOT SHIFT INTO 6TH GEAR ON HWY. HOME FROM WORK: NOTICED ENGINE OIL ON DRIVEWAY, PULL IN AND CHECK OIL NO OIL ON DIP STICK, ENGINE OIL ALL OVER ENGINE AND GROUND. UNKNOWINGLY I DROVE THE CAR FOR ~150 KM WITH NO OIL! SAT FEB 28 - 1:00 PM ADD 3 LITERS OF OIL TO TAKE CAR TO VILLAGE CHRYSLER AJAX SERVICE RESULTS: 1.ENGINE LIGHT CODES: NO EXPLANATION OF CODES FROM VILLAGE CHRYSLER AJAX SERVICE ADVISOR. A.CODE: P06DD STORED ENGINE OIL PRESSURE CONTROL CIRCUIT STUCK OFF B.B156D-00 STORED LOW VOLTAGE DIFFERENTIAL SIGNAL (LVDS) VIDEO CABLE- 2.NO DETAILS OF MY EXPLANATION OF MY SEQUENCE OF EVENTS ON SERVICE ORDER! 3.OIL ADAPTER HOUSING LEAKING (CRACKED MANUFACTURE DESIGN ISSUE) 4.REPLACED ADAPTER HOUSING: PART#: 68105583-AA C/W ASSOCIATED PARTS UNDER WARRANTY - KNOWN ISSUES WITH CRACKING HOUSING. 5.WHEN ASKED IF ANY ENGINE DAMAGE WHILE DRIVING WITH NO OIL - VILLAGE CHRYSLER AJAX SAID GUARANTEED NO ENGINE DAMAGE BECAUSE AT LEAST ONE LITER ON OIL WAS STILL CIRCULATING IN ENGINE! BS. 1.NOW I'M CONCERNED THIS WILL HAPPEN AGAIN AND POSSIBLY CAUSE A FIRE WHILE DRIVING ON THE HWY... 2.PLAUSIBLE DAMAGE TO ENGINE AS A RESULT OF
DRINING DOWN INTERSTATE AT 70 MPH AND THE TIRE BLEW OUT. *TR
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHEN LOCKING THE VEHICLE AND EXITING, ALL FOUR DOORS UNLOCK INDEPENDENTLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500.
ROUGHLY 1 MONTH AFTER PURCHASING VEHICLE THE RADIO SCREEN WOULD FADE OUT AND TURN BLACK. AFTER SEVERAL VISITS AND UPDATES AT THE DEALERSHIP, WE INVOLVED CORPORATE WHO INSTRUCTED THE DEALERSHIP TO REPLACE THE RADIO. THE VEHICLE IS STILL HAVING SIMILAR ISSUES, BUT NOW THE ENTIRE DASH, AIR/HEAT, AND RADIO WILL SHUT OFF FOR A BRIEF SECOND AND THEN THE RADIO WILL POWER ON. CORPORATE IS STILL INVOLVED AND NOW THEY ARE SAYING THEY HAD NOT REPLACED THE RADIO, BUT THE TOUCHSCREEN. NOW, WE HAVE YET ANOTHER RENTAL. OUR VEHICLE HAS BEGUN SHOCKING PASSENGERS AS THEY EXIT. THIS IS NOT A TINY SHOCK, BUT A PAINFUL JOLT THAT IMPACTS THE PASSENGERS ON A REGULAR BASIS. THE PROCESS OF GETTING MY NEW VEHICLE PROPERLY FIXED HAS BEEN A COMPLETE NIGHTMARE. I HAVE BEEN A DODGE CUSTOMER FOR YEARS, PURCHASING SEVERAL VEHICLES, BUT NEVER AGAIN. THE LACK OF CUSTOMER SERVICE IS A JOKE AND I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE DRIVING THIS VEHICLE! *TR
OUR 2014 DODGE JOURNEY WAS PARKED FOR 5 DAYS WHILE WE WERE ON A BUS TRIP. WE RETURNED ON A COLD WINTER NIGHT IN DECEMBER. VEHICLE BATTERY WAS DEAD. USED EMERGENCY KEY TO OPEN DRIVER'S DOOR BUT OBVIOUSLY ALL ELECTRICAL STUFF WAS DEAD. FORTUNATELY, OUR FRIENDS HAD JUMPER CABLES. WE GOT THE VEHICLE STARTED AND RETURNED HOME WITHOUT INCIDENT. LEFT VEHICLE PARKED IN GARAGE FOR 5 DAYS AND COULDN'T REPEAT PROBLEM. STILL DON'T TRUST LEAVING IT PARKED FOR MORE THAN A DAY OR SO BECAUSE IT SMELLS LIKE THE SAME PROBLEM I HAVE WITH MY 2013 CHRYSLER 300C. THE 300 HAD ANOTHER PROBLEM OF STALLING ON THE HIGHWAY. JOURNEY HAS MOST OF THE SAME BODY AND ENGINE ELECTRONIC CONTROLLERS AS THE CHRYSLER WHICH WOULDN'T START IN MY GARAGE. I WOULD HAVE TO JUMP-START IT. BY THE TIME I DROVE THE 300 TO THE DEALER, GENERATOR CHARGED THE BATTERY AND DEALER COULDN'T REPEAT THE PROBLEM. THIS CYCLE WITH THE 300 WAS REPEATED A 2ND TIME A WEEK LATER. DEALER INSTALLED SERVICE BULLETIN CONTROLLER UPDATES BUT CLAIMED THEY WERE UNRELATED TO MY PROBLEM. BOUGHT AND USE A TRICKLE CHARGER NOW BECAUSE I DON'T TRUST EITHER CAR. I THINK CHRYSLER HAS AN ISSUE WITH THEIR ELECTRONICS. HOPE THEY'RE NOT COVERING IT UP LIKE FORD WITH THEIR IGNITION KEY. MY NEXT LETTER IS GOING TO [XXX] (FCA CEO). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
BOUGHT THIS JOURNEY AUGUST 2014 , SINCE DAY ONE WE NOTICE THE TRANNY DOESN'T SHIFT RIGHT AND HAS BAD PICK UP YOU CANT EVEN GET OUT OF YOUR OWN WAY . , WE COMPLAINED AND THE DEALER DOESN'T DO ANYTHING SAYS OH THIS IS NORMAL. NO WAY I SHOULDN'T GET A BACKACHE EVERY TIME I DRIVE THIS JOURNEY. YOU CAN BE DRIVING AND WHEN U START SLOWING DOWN IT FEELS LIKE UR BEING HIT FROM BEHIND WHEN THE TRANNY SHIFTS . OR IF COMING TO A STOP SIGN THEN YOU HIT GAS IT SHIFTS THE SAME WAY . HORRIBLE AND A WASTE OF MONEY I WILL GO AGAIN FOR THE 10 TH TIME AND IF THEY DON'T FIX THIS , TIME TO TAKE THEM TO COURT LEMON LAW TIME .. *TR
I PURCHASED A 2014 DODGE JOURNEY JUNE 6, 2014. THE FOLLOWING DAY MY WIFE NOTICED LARGE SPOTTING ON THE (6) SIDE GLASS PANELS- PROBLEM WITH THE POLARIZATION PROCESS. I RETURNED THE VEHICLE FOR REPLACEMENT ON JUNE 9, 2014- THE CAR HAD 35 MILES ON THE ODOMETER. THE DEALER AND CHRYSLER LLC DECLINED VEHICLE REPLACEMENT. THEY MADE THE DECISION TO ATTEMPT TO REPLACE ALL (6) SIDE PANELS OF GLASS. THE FIRST ATTEMPT RESULTED IN ANOTHER BATCH OF EQUALLY DEFECTIVE AUTO GLASS. BUT NOW I HAD NEW PROBLEMS. NOW THE WINDOWS BINDED AND SQUEAKED WITH EVERY WINDOW USE. I DEMANDED VEHICLE REPLACEMENT AGAIN. THE DEALER AND CHRYSLER LLC AGAIN DECLINED. THEY WANTED ONE MORE SHOT AT REPLACING THE AUTO GLASS. THIS 2ND ATTEMPT RESULTED IN ANOTHER BATCH OF DEFECTIVE AUTO GLASS AND THE WINDOWS SQUEAKED AND BINDED. ALSO NOW I HAD BODY DAMAGE AS BOTH REAR DOORS HAD (4) INCH CREASES IN THEM FROM THE REPAIR ATTEMPT. I DEMANDED VEHICLE REPLACEMENT AGAIN. THE CAR HAD SLIGHTLY OVER 100 MILES ON THE ODOMETER AT THE TIME. CHRYSLER REFUSED REPLACEMENT AND STATED THEY WERE DONE WORKING ON THE CAR. I TRADED IN THIS 2014 DODGE JOURNEY AND TOOK A 5,000.00 LOSS. THIS WAS ON A CAR THAT HAD 168 MILES ON THE ODOMETER. CHRYSLER DID NOT OFFER ME A BUY BACK OR GOODWILL ALLOWANCE ON A VEHICLE THAT I DID NOT FEEL SAFE IN AFTER (2) FAILED REPAIR ATTEMPTS AND THE WINDOWS STILL WERE BINDING. *TR
I WAS SLOWING DOWN AND TURNING RIGHT INTO MY DRIVEWAY WHEN THE ENGINE STALLED. I WAS GOING 8 MPH WHEN I NOTICED I HAD NO POWER STEERING AND THE RPMS WERE AT 0. MY ENGINE STALLED FOR NO REASON. I HAVE PUSH BUTTON START/IGNITION, SO THIS IS NOT A CASE OF A HEAVY KEYCHAIN MOVING THE IGNITION INTO AUXILIARY OR OFF MODE.. THIS IS MY WIFE'S CAR AND SHE DRIVES MY SON AND DAUGHTER EVERYWHERE. I AM VERY WORRIED THIS COULD HAPPEN IN A DANGEROUS SITUATION OR AT HIGHER SPEED! I'M NOT A MECHANIC, BUT I HAVE NOTICED WITH THE V6/AUTO 6 SPEED TRANSMISSION, THIS CAR HAS VERY STRANGE SHIFTING PROGRAMS / "CURVES". IT SEEMS TO SHIFT EARLY AND SOMETIMES WHEN SLOWING DOWN, IT'S LIKE THE TRANSMISSION DOESN'T DOWNSHIFT QUICKLY ENOUGH. THAT MAY BE THE CAUSE FOR WHAT IT'S WORTH. BOTTOM LINE, I NEED TO KNOW IT'S NOT GOING TO DO THIS AGAIN WITH MY FAMILY IN THE CAR! *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Dodge Journey → · Every Journey year → · How the figures are calculated →