Page 16 of 20 · complaints 751–800 of 988

2010 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Engine
Filed Sep 22, 201490,000 milesAL

SOMETIMES THE VEHICLE WON'T START. IT IS IN THE DEALERSHIP AGAIN TODAY. THIS IS THE 4TH TIME IN THE PAST 2 MONTHS. DODGE CAN'T FIGURE IT OUT. THEY HAVE BEEN TRYING BUT TO NO AVAIL. WE HAVE FIGURED OUT IF YOU WIGGLE THE GEAR SHIFT THE CAR WILL START AFTER A LITTLE WHILE. HOPEFULLY DODGE WILL CHECK THE SENSORS IN THE GEAR SHIFT DURING THIS VISIT. IT IS GETTING OLD HAVING TO KEEP TAKING THE CAR BACK IN THE SHOP. DODGE HAS BEEN GREAT WITH WORKING WITH US BUT WE STILL HAVE THE PROBLEM. *TR

Electrical System
Filed Sep 22, 201448,575 milesGA

TRIED TO START MY VEHICLE AND IT WOULD NOT START. IT WOULD NOT TURN OVER AT ALL. CHECKED THE BATTERY BUT THE BATTERY WAS FINE. HAD THE CAR TAKEN TO A REPAIR SHOP BUT IT THEN STARTED FINE AND AFTER AN INSPECTION, THEY DID NOT FIND ANYTHING WRONG. THIS HAS SINCE HAPPENED TWICE WHERE I WAS STRANDED WITH THE CAR RANDOMLY NOT STARTING. I HAVE HAD TO WAIT A PERIOD OF TIME FOR IT TO START. I CALLED DODGE CORPORATE (CHRYSLER) BUT THEY DID NOT SEEM TO HAVE ANY ANSWERS OR BE CONCERNED. THIS IS DEFINITELY A SAFETY ISSUE AT THIS POINT AS I WOULD HATE TO BE STRANDED SOMEWHERE WITH MY CAR NOT STARTING. *TR

Electrical System › Ignition › Switch
Filed Sep 16, 2014TX

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE LOSS POWER AND STALLED. ADDITIONALLY, THE CONTACT STATED THAT THE BRAKES AND ROTORS REQUIRED REPLACEMENT APPROXIMATELY EVERY TWO MONTHS. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES OR MORE PER WEEK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Sep 7, 201442,000 milesPA

CAR WAS PARKED AND I THOUGHT A NEIGHBOR WAS HONKING THEIR HORN FOR QUITE AWHILE, IT STOPPED, BUT A LITTLE WHILE AFTER THAT I WAS WALKING BY THE CAR AND IT JUST STARTED BEEPING. NOT SOLID BEEPING BUT LIKE IT WAS TRYING TO GET MY ATTENTION. ALSO THE CAR IS SLOW TO START (LIKE A DEAD BATTERY) BUT I JUST INSTALLED A NEW BATTERY AND THE TRANSMISSION HAS BEEN BANGING HARD SINCE THE FIRST DAY I GOT IT. I HAD IT IN A NUMBER OF TIMES FOR THE PROBLEM, BUT IT WOULD NOT DO IT WITH THEM IN THE CAR. *TR

Electrical System
Filed Sep 5, 2014NC

I HAVE BEEN HAVING PROBLEM WITH MY DOORS UNLOCKING. I THOUGHT IT WAS THE KEY-LESS REMOTE NEEDING A BATTERY OR THE CAR NEED A NEW BATTERY, CHANGED BOTH AND THAT WASN'T IT. THE ONLY DOOR THAT WOULD OPEN WAS THE DRIVER'S SIDE. SOMETIMES ALL THE DOOR WILL OPEN , THEN ONCE IT OPENS IT WILL NOT OPEN AGAIN UNTIL, MAYBE A WEEK FROM THEN, A MONTH. IT JUST OPENS WHEN IT WANTS. I HAVE TO LEAN OVER TO OPEN THE OTHER DOORS WHEN I GET IN. I TOOK IT TO THE DEALERSHIP AND I WAS TOLD THAT I NEED ANOTHER COMPUTER MODULE, BUT THEY COUDLN'T FIND ANYTHING WRONG WITH IT SO THAT HAD TO BE THE PROBLEM. NO ONE HAS $600 FOR THAT TPN PART. I THINK THIS SHOULD BE LOOKED ONTO. *TR

Engine
Filed Sep 4, 201479,000 milesCA

WHILE CAR IS RUNNING IT JUST STOPS. HAS DONE IT AT LEAST 10 TIMES ON FREEWAY AND ON SURFACE STREETS CAR JUST STOPS RUNNING. HAVE TO PUT IN NEUTRAL AND RE START IT. VERY DANGEROUS. VEHICLE IS NOT SAFE. HAVE TAKEN IT TO DEALER BUT THEY TELL ME THEY CAN FIND NOTHING WRONG WITH VEHICLE. *TR

Engine
Filed Aug 28, 201467,800 milesNY

HAVE A COMPLAINT ABOUT MY 2010 DODGE JOURNEY SE. FOR THE LAST TWO MONTHS IT HAS BEEN AN ONGOING ISSUE. I HAD THE STARTER REPLACED, THE WIN MODULE REPLACED. PROBLEM WENT AWAY FOR A FEW WEEKS. THEN CAME BACK. IT HAS BEEN NO STARTING ON AND OFF THE LAST TWO WEEKS. EVERYTHING ELSE WORKS WHEN I TURN THE IGNITION. BUT NOTHING HAPPENS WITH THE ENGINE. AUGUST 26TH, 2014 I WENT TO PICK MY SON UP FROM DAYCARE. MY CAR WOULDN'T START. IT WOULDN'T START ALL EVENING. THEN THE FOLLOWING DAY IT STARTED AND I HAD MY FIANCE TAKE IT BECAUSE I AM NERVOUS AND UNCOMFORTABLE DRIVING MY CAR. AFTER MY FIANCE GOT OUT OF WORK THE CAR WOULDN'T START AND HE HAD TO LEAVE IT AT WORK. IT IS EFFECTING MY WORK AND MY PERSONAL LIFE. IT WAS SMOLDERING HOT OUT AND I WAS WITH MY SON. I CAN'T KEEP DOING THIS WITH MY CAR. I DON'T KNOW IF IT'S A TIPM ISSUE, BUT I ALSO HAVE THE SUGGESTION THAT IT'S A FAULTY TRANSMISSION RANGE SENSOR AS WELL. PLEASE HELP ME. MY LOAN IS WORTH MORE THAN THE ACTUAL CAR. AND MY LAST OPTION IS TO TAKE IT TO A DEALERSHIP IN INWOOD, NY THAT HAS A BAD REPUTATION FOR FIXING THINGS THAT DON'T NEED TO BE FIXED. *TR

Electrical System
Filed Aug 27, 201485,000 milesIL

IGNITION KEY GOES INTO THE OFF POSITION WHICH DEPOWERS ALL ELECTRICAL COMPONENTS, IE...RADIO, AIR/HEAT, SIGNALS, POWER WINDOWS, WIPERS, DASHBOARD. PROBLEM HAS BEEN CONTINUOUS EVERY SINCE RECALL ISSUE HAS BEEN SUPPOSEDLY FIXED BY DEALERSHIP AFTER SAFETY RECALL. SOMETIMES CAUSES CAR TO NOT START ON FIRST TRY, HAVE TO TRY 2-3 TIMES BEFORE CAR WILL ACTUALLY START BUT PROBLEM PERSIST WHILE DRIVING AT LEAST 1-2 TIMES EACH TIME I AM DRIVING MY VEHICLE. *TR

Electrical System
Filed Aug 26, 201459,000 milesMI

JUST LIKE MANY 2009 AND 2010 JOURNEY OWNERS, I TOO HAVE EXPERIENCED THE VEHICLE NOT TURNING OVER TO START. IT HAS HAPPENED APPROXIMATELY 2 DOZEN TIMES IN THE PAST 2 MONTHS AT RANDOM. SOMETIMES THE VEHICLE WILL NOT START 3 TIMES IN ONE DAY AND THEN THE PROBLEM WILL NOT OCCUR FOR ANOTHER WEEK. ONCE THE KEY IS IN THE IGNITION AND I TURN IT, I HAVE BATTERY POWER, IT SIMPLY WILL NOT PUSH THROUGH TO ACTUALLY START THE VEHICLE. THIS IS VERY IRRITATING AND I HAVE NOT BEEN ABLE TO DUPLICATE FOR THE DEALER SO OF COURSE THEY WILL DO NOTHING FOR ME. I ALSO HAVE NOTICED THAT ON THE FREEWAY, WHEN GETTING ABOVE 60 THE STEERING WHEEL FEELS SHAKING WHICH IS QUITE TERRIFYING AND THEN IF I GO TO BREAK, IT FEELS VERY WOBBLY. AGAIN, NOT SOMETHING THAT I CAN REPRODUCE AT THE DEALER AND THEREFORE CANNOT BE FIXED. I LOVED MY CAR FOR THE FIRST COUPLE YEARS I OWNED IT, BUT LATELY IT IS NOT UP TO PAR AND WORRIES ME TO DRIVE WITH MY 2 KIDS IN FEAR OF THE UNPREDICTABLE STEERING ISSUE OR BEING STRANDED IF IT DECIDES TO NOT START AT ALL. *TR

Electrical System
Filed Aug 23, 201445,000 milesFL

WHILE DRIVING I RANDOMLY LOSE ALL INTERIOR POWER - WINDOWS, WIPERS, RADIO, AC, SIGNALS. ENGINE CONTINUES TO RUN AND STEER FINE. SHUTTING OFF IGNITION AND RESTARTING CORRECTS PROBLEM. IT HAPPENS WITH NO WARNING AND NO APPARENT CAUSE. AC BLOWER BURNED OUT ABOUT A YEAR AGO; DEALER SAID IT WAS DUE TO A SHORT AND THEY FIXED THE SHORT FOR FREE, BUT THAT DIDN'T SOLVE THE POWER LOSS PROBLEM. I'VE FOUND THAT PUSHING THE IGNITION FOB SLIGHTLY IN - OR PULLING SLIGHTLY OUT - WHEN IT HAPPENS CAN RESOLVE THE PROBLEM WITHOUT HAVING TO RESTART THE VEHICLE BUT I WORRY THAT THIS PROBLEM WILL BURN OUT THE AC BLOWER AGAIN. THIS LOSS OF INTERIOR POWER HAPPENS ON AVERAGE ONCE EVERY 4 TO 6 WEEKS; IT'S A SAFETY ISSUE SINCE I THE WIPERS OR DEFOG MAY STOP WORKING WHEN IT'S RAINING. I DON'T KNOW IF IT AFFECTS AIRBAG PERFORMANCE AND I'D RATHER NOT FIND OUT THAT HARD WAY. *TR

Electrical System
Filed Aug 22, 201437,700 milesIA

THIS VEHICLE IS EQUIPPED WITH A DODGE OEM REMOTE START SYSTEM WHICH WAS ACTIVATED IN THIS SITUATION. I ENTERED THE "REMOTE STARTED" VEHICLE AND WENT TO PLACE MY KEY INTO THE RUN POSITION. I INADVERTENTLY TOOK THE KEY TO THE START POSITION AND UPON DOING SO TURNED OFF THE RADIO, POWER WINDOWS, AIR, TURN SIGNALS, CLUSTER LIGHTS. I WAS ABLE TO DRIVE THE VEHICLE DURING THIS INCIDENT. THESE PARTICULAR ITEMS WERE THE ONLY ONES I NOTICED TO BE NON-OPERATIONAL, BUT THERE VERY WELL POSSIBLY COULD BE OTHER CRITICAL COMPONENTS SUCH AS AIR BAGS AFFECTED. IN ORDER TO REGAIN FUNCTIONALITY, I HAD TO TURN THE VEHICLE TO THE OFF POSITION RESTART. I TRIED TO DUPLICATE THE SITUATION BUT WAS NOT ABLE TO GET TO GET A RECURRENCE AT THIS TIME. THIS IS THE 2ND TIME I HAVE HAD THIS ARISE. I WAS ABLE TO CAPTURE VIDEO OF THE POWERLESS COMPONENTS AND SHOW THE VEHICLE WAS CAPABLE TO BE DRIVEN. I'VE MADE AN APPOINTMENT WITH THE LOCAL DODGE DEALERSHIP FOR REVIEW. THIS VEHICLE DID HAVE A WIN MODULE RECALL IN 2011, AND IS NOT CURRENTLY PART OF THE RECENT DODGE IGNITION PROBLEM RECALL. *TR

Tires › Valve
Filed Aug 18, 201480,000 milesNY

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STEMS BLEW OFF. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE STEMS WERE RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Aug 18, 201423,000 milesPA

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THE BRAKES ON THE VEHICLE FAILED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

Electrical System
Filed Aug 11, 2014191 milesOK

WHEN YOU TURN THE KEY OVER TO START THE VEHICLE IT DOESN'T START IT JUST CLICKS, IN THE BEGINNING IT HAPPENED AT RANDOM WEEKS TO MONTHS BETWEEN THE WON'T START EARLIER PERIOD. I REPORTED IT TO THE DEALER AT FIRST OIL CHANGE ABOUT TWO MONTHS FROM PURCHASE AND THEY PUT IT ON THE COMPUTER AND STATED NOTHING WAS WRONG WITH THE VEHICLE. THEY ATTRIBUTED IT MY NOT HAVING TURNED IT OVER FULLY, OR WASN'T IN GEAR FULLY, ETC.. BECAUSE THE COMPUTER SHOWS NOTHINGS WRONG. THIS WENT ON TO NO AVAIL WITH CONSTANT COMPLAINTS TO THE DEALER. THEY WOULD PROVIDE A RENTAL KEEP IT FOR A MONTH SAY IT FAILED TO DUPLICATE AND SEND IT HOME. ONCE I PLAYED MUSICAL PART REPLACEMENT BASED ON EDUCATIONAL AND UNEDUCATIONAL GUESS WORK, I HAVE REPLACED THE KEY, BATTERY, STARTER, IGNITION MODULE AS WELL AS A WIND MODULE. DESPITE THE FACT THAT NONE OF THESE ITEM'S SHOWED DEFECTIVE. I WAS PACIFIED UNTIL MY VEHICLE REACHED 99,6?? MILES THEN TOLD WE JUST HAVE TO WAIT FOR THE PART TO GO OUT AND HOPEFULLY IT WILL REGISTER WHAT'S DEFECTIVE. WHEN IT ACTUALLY HAD BUT DIDN'T SHOW ANYTHING WRONG. THEY PAID FOR RENTALS FOR OVER A YEAR MAKING ME PICK UP MY CAR AND RETURN THE RENTAL UNTIL IT DOES IT AGAIN, AS THEY COULD ONLY AUTHORIZE RENTALS ONE MONTH AT A TIME. THIS CONTINUED FOR OVER A YEAR THEN ONCE MY CAR MADE 100,000 MILES THE DEALER STATED IT WAS OUT OF WARRANTY, IT WAS NOTHING THEY COULD DO IT COULD NOT BE FIXED. I CONTACTED CHRYSLER AND THEY ARE WORKING WITH FOWLER DODGE(DEALER) WHO STATES THEY ARE OUT OF OPTIONS. TH

Electrical System
Filed Aug 5, 201460,672 milesAL

WE BOUGHT THE CAR IN APRIL 2014. THE CAR'S HORN WILL SUDDENLY GO OFF AND NOTHING YOU DO CAN MAKE IT STOP. I TOOK THE HORN FUSES OUT TO STOP THE HORN HONKING. YOU CAN STILL HEAR CLICKING UNDER THE FUSE BOX. IT DOES IT ANYTIME IT CAN BE HOT OUTSIDE DAYTIME NIGHTTIME SITTING STILL LOCKED UP DRIVING DOWN THE ROAD. WE HAD TO GET A NEW BATTERY A MONTH AGO. I THOUGHT THAT MIGHT CURE THE HORN HONKING BUT IT DIDN'T. NOW WE ARE HAVING SAME PROBLEM OTHER PEOPLE REPORTED ABOUT IT TAKING MULTIPLE TIMES TO CRANK IT. I THINK THERE ARE SERIOUS ELECTRICAL PROBLEMS THAT DODGE NEEDS TO CORRECT. *TR

Structure › BodyCrash
Filed Aug 3, 201432,500 milesIL

I WAS SITTING AT THE APPROACH TO OUR DRIVEWAY WITH MY FOOT ON THE BRAKE, WAITING TO ENSURE MY GRANDCHILDREN HAD SAFELY CLEARED THE DRIVEWAY AREA. WITHOUT WARNING, THERE WAS A SOUND LIKE THE CAR ENGINE REVVING UP, THE CAR STARTING MOVING/LUNGING FORWARD ON ITS OWN AND ALL ATTEMPTS TO APPLY THE BRAKES TO STOP THE CAR FAILED. I QUICKLY STEERED TOWARD A TREE IN MY FRONT YARD WHERE I CHOSE TO CRASH MY CAR IN ORDER TO STOP ITS CONTINUED ACCELERATION. THE CAUSE OF THE ACCELERATION IS UNKNOWN. IF I HAD NOT CHOSEN TO HIT THE TREE, THE CAR WAS HEADED FOR MY FRONT PORCH/HOUSE WHERE MY GRANDCHILDREN HAD GONE TO CLEAR THE DRIVEWAY AREA. A CONTRACTOR WORKING ON MY NEIGHBOR'S PROPERTY CAME TO ASSIST ME AND TURNED OFF THE CAR ENGINE. THERE WAS A STRONG BURNING ODOR/CHEMICAL SMELL PERMEATING MY CAR AFTER THE CRASH. IN SPITE OF THE IMPACT, MY AIR BAG DID NOT DEPLOY. WE CALLED 911, THE INSURANCE COMPANY AND HE CAR WAS TOWED TO A COLLISION SHOP. REGISTERED A FORMAL COMPLAINT TO CHRYSLER CORPORATION THE NIGHT OF THE CRASH. *TR

Electrical System
Filed Jul 29, 201465,000 milesFL

HAVE HAD ALL KIND OF "SENSOR" PROBLEMS HORN BLOWS AT ALL TIMES HAVE TAKEN TO SHOP 4 TIMES ALL BRAKE SENSOR LIGHTS CAME ON BACK IN MAY ALSO BOB PFORTE DODGE IN MARIANNA, FL. 32446 CAN NOT SEEM TO BE ABLE TO FIX PUT ON ONE SENSOR TO SEE IF THAT WOULD STOP HORN FROM BLOWING DID NOT AND THEN MY CRUISE CONTROL KNOB FELL OFF FROM WHERE THEY PUT IN SENSOR TOOK BACK PUT ON ANOTHER SENSOR DID NOT FIX TOOK BACK AND THEY HAD FAILED TO REPROGRAM AFTER PUTTING ON THAT SENSOR JEFF THE SERVICE MANAGER TOLD ME WHEN I CALLED BACK ABOUT IT THAT THEY WOULD COMPENSATE IF THIS DID NOT FIX LAST WEEK HORN STARTED BLOWING AGAIN!!!! 7/22/14 TOOK BACK TODAY AND THEY ARE HAVING TO KEEP IT OVERNIGHT LADY CALLED ME ASKING IF THE KEY FOB WAS THE ONE I HAD BEEN USING I TOLD HER THAT WHEN THIS FIRST STARTED I STARTED USING MY SPARE BECAUSE I THOUGHT MAYBE THE OTHER ONE WAS GOING OUT WE HAVE TO PULL THE FUSES EVERY TIME TO KEEP THE HORN FROM SERANADING THE COMMUNITY HORN BLOWS WHILE IN THE YARD WHILE NOT RUNNING, WHILE RUNNING AND DRIVING IT MAY GO BEEP BEEP BEEP OR SOUND OFF FOR HOURS I WANT SOMETHING DONE HOPE SOMEONE WILL TELL BOB PFORTE HOW TO FIX THIS!!!!!!!!!!!!!

Electrical System
Filed Jul 23, 201427,122 milesCA

DRIVING AT 15 MPH ALL OF A SUDDEN PANEL LIGHTS TURNED OFF, SPEED AND RPM INDICATORS TURNED OFF, AIR CONDITIONER OFF, POWER WINDOWS WOULD NOT WORK. TURN SIGNALS, HEADLAMPS AND BRAKE LAMPS DID NOT WORK. ENGINE WAS STILL ON SO I PULLED TO THE SIDE AND RESTARTED THE CAR A FEW TIMES UNTIL ALL POWER WAS RESTORED. *TR

Electrical System
Filed Jul 22, 201475,000 milesTX

LIKE MOST OF THE PEOPLE POSTING, I HAVE ALSO EXPERIENCED THE SAME ISSUES. MY JOURNEY WILL OFTEN TIMES NOT START ON THE FIRST, SECOND, THIRD OR FOURTH TRY. AT TIMES IT TAKES 1 MINUTE TO START, AT OTHER TIMES IT TAKES AN HOUR OR MORE. ADDITIONALLY, I HAVE EXPERIENCED THE VERY CONCERNING RANDOM HONKING. IT HAPPENS WHEN THE CAR IS TURNED OFF, DRIVING DOWN THE ROAD OR JUST STOPPED AT A RED LIGHT. THE HONKS CAN LAST ANYWHERE FROM 1 SECOND TO MINUTES WORTH OF INTERMITTENT BEEPS. THIS IS BY FAR AND AWAY THE ABSOLUTE WORST CAR I HAVE EVER PURCHASED. *TR

Electrical System
Filed Jul 21, 201464,000 milesCA

SINCE DECEMBER WHILE DRIVING THE VEHICLE ALL OF A SUDDEN THE RADIO, BLINKERS AND FRONT/BACK AND HEAD LIGHTS TURN OFF. I LITERALLY HAVE TO PULL THE VEHICLE OVER AND TURN THE CAR OFF AND RE-START THE ENGINE TILL IT HAPPENS AGAIN AND HAVE TO DO THE SAMETHING. I TOOK IT TO THE DEALERSHIP WHERE WE JUST PURCHASED THE VEHICLE TWO WEEKS PRIOR AND THEY STATED IT WAS ONLY A FUSE. IT CONSTANTLY STILL HAPPENS WHICH IS A SERIOUS SAFETY ISSUE ESPECIALLY WITH CHILDREN IN THE VEHICLE. IT ALSO TAKES SOMETIMES 3-5 TRIES TO START THE CAR. *TR

Electrical System
Filed Jul 21, 201475,207 milesIL

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,207. UPDATED 9/8/14*CN THE CONSUMER REQUESTED REIMBURSEMENT FOR PARTS AND LABOR. UPDATED 1/13/2015 *JS

Service Brakes
Filed Jul 15, 201425,119 milesMI

REAR BRAKES AND ROTORS NEED TO BE REPLACED AT 25,119 MILES DODGE EXTENDED THE WARRANTY FOR THE FRONT BRAKES ONLY. COST TO REPLACE REAR BRAKES AND ROTORS IS $370.00 BRAKES SHOULD NOT GO BAD AFTER 25K MILES DODGE APPEARS TO BE AWARE OF THE PROBLEM BUT REFUSES TO EXTEND THE WARRANTY FOR THE REAR BRAKES. *TR

Electrical System
Filed Jul 14, 2014LA

I AM THE SECOND OWNER OF A 2010 DODGE JOURNEY (BOUGHT IN 2011). THE ORIGINAL OWNERS TRADED IT IN AFTER NOT OWNING IT A YEAR. I WAS NOT TOLD THAT IT WAS ALREADY HAVING PROBLEMS UNTIL I MET ONE OF THE MECHANICS AT THE DODGE DEALERSHIP WHEN I BROUGHT IT IN FOR IGNITION PROBLEMS. HE TOLD ME THAT HE KNEW I WOULD BE BACK. THE IGNITION RECALL HAS BEEN COMPLETED TWICE ON MY VEHICLE. I STILL HAVE THE NOT STARTING ISSUE THAT I HAVE SEEN IN OTHER COMPLAINTS. I AM ALSO EXPERIENCING THE ELECTRICAL PROBLEMS THAT I AM READING ABOUT HERE. NO POWER TO THE DASH, WINDSHIELD WIPERS, OR WINDOWS. THIS JUST ISN'T A SAFE SITUATION. I HAVE HAD A COMPUTER MODULE REPLACED, BUT THAT DIDN'T CORRECT THE PROBLEM. THE DEALERSHIP CAN NEVER FIND THE PROBLEM. NOW I AM OUT OF WARRANTY (80,000) AND THE PROBLEM IS STILL HAPPENING AND GETTING WORSE. MY CAR HAS STOPPED WHILE GOING DOWN THE ROAD TWICE. LUCKILY I WAS ABLE TO PULL OFF AND RESTART. SOMETHING NEEDS TO BE DONE ABOUT THESE PROBLEMS. I HAVE NOT NOTIFIED DODGE DIRECTLY, BUT HAVE BEEN TO MY DODGE DEALERSHIP SEVERAL TIMES WITH THE SAME COMPLAINTS. NOTHING SEEMS TO GET FIXED. *TR

Engine
Filed Jul 3, 201449,000 milesMI

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION THE VEHICLE SUDDENLY STALLED. THE VEHICLE COULD NOT BE RESTARTED UNTIL APPROXIMATELY TWO HOURS LATER. THE CONTACT INDICATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. UPDATED 8/19/14*CN THE CONSUMER STATED THE IGNITION SNAPPED OUT OF POSITION WHEN THE VEHICLE WAS RUNNING, AND THE VEHICLE WOULD NOT RE-START. THE ELECTRICAL SYSTEM WAS CHECKED FOUR TIMES. UPDATED 09/16/14

Electrical System
Filed Jul 2, 201425,000 milesTX

THERE ARE TIMES WHEN THE IGNITION WOULD JUST CLICK, WHEN ATTEMPTING TO START THE CAR. I HAVE TO REMOVE THE KEY MULTIPLE TIMES AND TRY TO START IT, TILL IT STARTS. I WOULD BE DRIVING AND ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE WOULD JUST GO DEAD. (ALL ELECTRONICS IN DASH BOARD, AIR CONDITIONING, RADIO). I WOULD HAVE TO PULL OVER, TURN THE IGNITION OFF AND RESTART THE CAR. I AM STILL EXPERIENCING THIS PROBLEM. I REPLACED THE KEY, THINKING IT WAS THE PROBLEM AND I CONTINUE TO HAVE THIS PROBLEM. I HAVE HAD TO REPLACE THE TIRES ON THIS CAR/TRUCK 4 TIMES AT AN AVERAGE OF 30 THOUSAND MILES. I HAD THE ROTATION AND BALANCES AS RECOMMENDED. THE TIRES WORE UNEVEN TO THE POINT WHERE THE WIRES WERE EXPOSED ON THE INSIDE OF THE WHEELS. BASED ON THE DEALERS I HAVE NOT NEEDED A FRONT END ALIGNMENT. I HAVE ALSO HAD THE BRAKES REPLACED ON THIS VEHICLE THREE TIMES IN THE FRONT AND TWICE IN THE REAR. THE VEHICLE HAS 115, 000 MILES AND I HAVE NEVER HAD TO REPLACE PART ON A CAR LIKE I HAVE HAD TO DO WITH THIS ONE. *TR

Air BagsCrash1 injured
Filed Jul 2, 201484,000 milesLA

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES AND WAS HOSPITALIZED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 84,000.

Service Brakes
Filed Jul 1, 2014PA

I DO NOT FOR THE LIFE OF ME UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ISSUED FOR THE 2010 DODGE JOURNEY FOR THE BRAKE, TIRE, AND ROTOR ISSUE! I HAVE HAD TO REPLACE THE TIRES WHICH WERE AN ARM AND A LEG BECAUSE THEY ARE NOT A COMMON TIRE/SIZE , THEY WANTED ME TO SWITCH TO A DIFFERENT TIRE SIZE WHICH THEN WOULD AFFECT THE SPEEDOMETER.. NO WAY.. I HAVE HAD TO PUT 3 SETS OF ROTORS ON THE CAR AND 2 SETS OF BRAKES, AND GOING ON 2ND SET OF TIRES.. YOU CAN'T TELL ME THERE ISN'T AN ISSUE.. IF I COULD GET RID OF THE LEMON I WOULD BUT FINANCIALLY I AM NOT IN A POSITION TO. I HAVE A FRIEND WITH AN IDENTICAL CAR/COLOR AND WE HAVE THE SAME STORY.. RIDICULOUS! PLEASE HELP THE OWNERS OF THIS LEMON! *TR

Service Brakes
Filed Jun 30, 201425,800 milesOH

I WAS TRAVELING APPROX. 65 MPH AND WHEN I APPLIED THE BRAKES THE STEERING WHEEL STARTED SHAKING SO BAD I NEARLY LOST CONTROL OF THE VEHICLE. DEALER TELLS ME IT IS CAUSED BY WORN BRAKES AND ROTORS. THE BRAKES WERE CHANGED AT 8600 MILES, AND THE CURRENT BRAKES HAVE APPROX. 18000 MILES.THE THE DEALER TELLS ME THEY WILL DO NOTHING TO CORRECT THIS PROBLEM UNLESS I PAY FULL PRICE FOR EQUIPMENT PLUS LABOR. WIT THE LOW MILEAGE ON THIS SET OF BRAKES I FEEL DEALER OR DODGE SHOULD AT LEAST FURNISH THE NEW BRAKES AND ROTORS. *TR

Electrical System
Filed Jun 29, 201432,000 milesCA

AFTER HAVING THE VEHICLE FOR LESS THAN A YEAR IT BEGAN TO NOT START AT TIMES. EVERYTHING COMES ON IN THE CAR, WHEN KEY TURNED IT MAKES A CLICKING SOUND BUT DOES NOT START. IT WILL NOT START USING THE KEYLESS START OR BY JUMP STARTING IT. CAR WAS TAKEN INTO DEALER AND A RECALL WAS FOUND ON THE IGNITION WHICH WAS CORRECTED. HOWEVER THE VEHICLE STILL DOES THIS INTERMITTENTLY AND HAS FOR THE LAST 3 YEARS. IT CAN GO MONTHS WITHOUT DOING IT. HOWEVER HAS RECENTLY BEEN DOING THIS DAILY. IT IS VERY FRUSTRATING AND CAN SOMETIMES VARY BETWEEN MINUTES AND HOURS OF STARTING. ONCE IT STARTS THERE ARE NOT ANY ADDITIONAL ELECTRICAL PROBLEMS. THIS MAKES THE CAR VERY UNRELIABLE AND UNSAFE AS IT COULD OCCUR IN A SITUATION OF NEEDING TO LEAVE AN AREA QUICKLY OR IN AN EMERGENCY SITUATION. I AM A SINGLE MOM AND HAVE ONLY ONE VEHICLE. IF CALLED INTO WORK WHILE "ON CALL" STATUS I HAVE ONLY 30 MINUTES TO ARRIVE. WHICH IS A FRUSTRATING AND A WORRY SOME SITUATION WHEN THE CAR WILL NOT START IMMEDIATELY. I CANNOT BE WITHOUT MY CAR WHILE THE DEALER TRIES SEVERAL THINGS TO FIX IT NOR CAN I AFFORD TO TRY VARIOUS PROBLEM FIXES WHEN OBVIOUSLY WITH THE NUMEROUS COMPLAINTS THERE IS AN INTERNAL PROBLEM WHICH SHOULD CONSTITUTE A RECALL. I AM STILL PAYING ON THIS VEHICLE AND OWE OVER $12,000.00 WHICH CREATES ADDITIONAL FRUSTRATION AS THE VEHICLE IS UNRELIABLE AND CREATING UNSAFE SITUATIONS. *TR

Electrical System
Filed Jun 27, 201492,007 milesIL

WHILE SITTING IN TRAFFIC MY CAR CUT OFF AND WOULDN'T START UP AGAIN I JUST RECENTLY TOOK MY CAR TO PEP BOYS AUTO AND THE DIAGNOSTIC TEST PROVE THAT THE IGNITION SWITCH IS STUCK IN PARK WHICH CAUSED THE STARTER TO GO OUT AS WELL. *TR

Electrical System
Filed Jun 24, 201448,000 milesMI

THE IGNITION SWITCH IN THE CAR GETS "LOOSE" OVER TIME. THIS CAUSES THE KEY TO MOVE TO A DIFFERENT POSTION, WHEN THIS HAPPENS ALL ELECTRICAL GOES OUT OR GOES ON/OFF IN RAPID SUCCESSION. I CAN JIGGLE THE KEY AND CAN GET THE ELECTRICAL TO WORK AGAIN. AT BEST, THIS IS VERY DISTRACTING AND I TAKE MY EYES OFF THE ROAD. AT WORST I HAVE LOST ELECTRICAL COMPONENTS SUCH AS THE CRUISE CONTROL WHILE DRIVING THE DEALER HAS REPLACED THE PART 2 TIMES. NOTE - NANCY NELMS IS THE OWNER OF RECORD AND THIS COMPLAINT IS ON FILE WITH CHRYSLER. *TR

Electrical System
Filed Jun 23, 201478,103 milesFL

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 78,103.

Service Brakes
Filed Jun 23, 201449,000 milesOR

BRAKES & ROTORS REPLACED AT UNDER 30.000 MILES. NOW FAILING AGAIN. *TR

Engine
Filed Jun 20, 201440,000 milesKY

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING WITHOUT WARNING THE VEHICLE WOULD STALL. WHILE STARTING THE VEHICLE IT WOULD SHUT OFF WHEN THE GEAR SHIFTED INTO DRIVE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE; HOWEVER, THE SPARK PLUGS WERE REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE CURRENT MILEAGE WAS 53,000.

Tires › Pressure Monitoring and Regulating Systems
Filed Jun 17, 201449,000 milesNJ

TL * THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRE PRESSURE WARNING LAMP ILLUMINATED AND THE REAR DRIVER SIDE TIRE BLEW. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAILURE OCCURRED AS A RESULT OF A CRACKED TIRE PRESSURE SENSOR AND HE ADVISED THE CONTACT THAT ALL FOUR SENSORS NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 49,000. UPDATED 09/02/14*LJ THE CONSUMER STATED THAT THE SENSORS MOUNTED ON THE VEHICLE ON THE VALVE STEMS ARE CRACKING CAUSING THE BLOW OUT. UPDATED 09/16/2014 *JS

Engine
Filed Jun 16, 201454,000 milesIL

FOR THE PAST SEVERAL MONTHS THE CAR WILL SIMPLY TURN OFF WHILE WE ARE DRIVING IT. SO FAR WE'VE BEEN ABLE TO GET THE CAR OVER TO THE SIDE OF THE ROAD TO RE-START IT. I NOTICED THERE IS A RECALL REGARDING THIS PROBLEM, BUT IT SEEMS OUR VEHICLE ISN'T INCLUDED IN THE RECALL. I'VE TAKEN IT TO TWO DEALERSHIPS, BUT THEY CANNOT LOCATE THE SOURCE OF THE TROUBLE. I'VE CONTACTED DODGE DIRECTLY AND HAVE BEEN TOLD, AGAIN, THAT OUR VEHICLE ISN'T INCLUDED IN THE RECALL, AND THAT WE CAN'T EXPECT THE DEALERSHIP TO REPAIR A PROBLEM THAT THEY CAN'T FIND THE SOURCE OF. BUT THIS PROBLEM ISN'T NEW AND HAS BEEN IDENTIFIED IN THE PAST - WHY DON'T THEY KNOW THE SOURCE OF THE PROBLEM? THIS IS OUR FAMILY VEHICLE AND WE ARE CONCERNED ABOUT THE SAFETY OF THE CAR - ESPECIALLY CONSIDERING THE LATEST NEWS COVERAGE OF A SIMILAR PROBLEM IN ANOTHER BRAND OF AUTOMOBILE. *TR

Engine
Filed Jun 15, 201476,220 milesNC

THE CAR TURNED ITSELF OFF WHILE IN TRAFFIC ON CARY PARKWAY. TRIED TO RESTART THE CAR BY REINSERTING FOB. IT TOOK 10 MINUTES OF REMOVING AND REINSERTING FOB IN IGNITION BEFORE CAR STARTED. IN THE MEANTIME, CARS BEHIND ME ALMOST RAN INTO ME. *JS

Electrical System
Filed Jun 12, 201451,000 milesMI

STOPPED AT STORE FOR A FEW MINUTES TO PICK SOME THINGS UP. UPON GETTING BACK IN THE CAR, IT WOULD NOT CRANK NOR START. AFTER A FEW MINUTES, IT STARTED UP LIKE NOTHING HAD HAPPENED. ISSUE HAS OCCURRED AGAIN ABOUT A WEEK AND A HALF AFTER THE FIRST OCCURRENCE. THIS IS A WALK-HOME CONDITION THAT NEEDS TO BE ADDRESSED. ISSUE IS SIMILAR TO NUMEROUS OTHER COMPLAINTS FILED WITH NHTSA, AS WELL AS POSTED ONLINE. *TR

Power Train
Filed May 17, 201494,000 milesAL

I PURCHASED MY 2010 DODGE JOURNEY IN 2011 EVER SINCE OF PURCHASING THIS VEHICLE. I HAVE HAD NOTHING BUT PROBLEMS WHEN I TAKE IT TO THE SERVICE DEPT AT THE.DOTHAN DODGE DEALER IN DOTHAN ALL NOTHING SEEMS TO BE UNDER WARRANTY I HAVE HAD OTHER MECHANICS LOOK AT MY VEHICLE AND HAVE SPECIFIED CERTAIN PROBLEMS I WILL NEVER RECOMMEND A DODGE TO ANYONE. *JS

Electrical System
Filed May 13, 2014VA

DODGE JOURNEY 2010 - OUT OF THE BLUE BEGINS HONKING -CAN HONK JUST ONCE OR A SERIES OF STUTTER HONKS FOLLOWED BY A LONG BLAST, THEN BEEPS OR SERIES OF BEEPS. IT IS NOT THE ALARM, IT HAPPENS WHEN CAR IS IN PARK WITH NO ONE AND NOTHING IN THE CAR OR AS YOU ARE DRIVING DOWN THE STREET, WITH HANDS ON THE RIM OF THE STEERING WHEEL. FELLOW DRIVERS ARE NOT AMUSED AND USE MIDDLE FINGERS SALUTE. UNLOCKING THE CAR DOES NOTHING, TURNING ON THE IGNITION DOES NOT STOP THE HONKING, REMOTE STARTING DOES NOT STOP THE HONKING, STARTING AND PUTTING IN GEAR DOESN'T STOP THE HORN WHEN IT IS HONKING, USING THE PANIC BUTTON AND THEN RESETTING IT DOES NOT STOP THE HONKING BUT, ONE CAN NOT MAKE IT HAPPEN, THERE IS NO SPECIFIC TRIGGER TO REPLICATE THE DIFFICULTY. HAPPENS IN FULL SUN, WARM BUT PARKED IN SHADE, WARM BUT DRIVING DOWN THE STREET, BRAKING HAS NO EFFECT, HAPPENS AT NIGHT COOL, AT NIGHT RAINY, AT NIGHT HUMID IN PARK IGNITION OFF, IGNITION ON (STILL PARKED) AND IGNITION ON, IN GEAR AND MOVING. DID I MENTION 60 DAYS OUT OF WARRANTY. *TR

Electrical System
Filed May 7, 201439,400 milesAE

WHILE DRIVING THE CAR AT RELATIVELY SLOW SPEED, THE INSTRUMENT PANEL SEEMED TO "RESET" AND ALL THE GAUGES TEMPORARILY WENT OFF AND CAME BACK ON. IT HASN'T DONE IT AGAIN, BUT AFTER REVIEWING OTHER COMPLAINTS, IT APPEARS THIS IS HAPPENING MORE OFTEN AS THESE MODEL YEARS BEGIN TO AGE. *TR

Electrical SystemFire
Filed May 7, 201460,000 milesME

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE THE VEHICLE PARKED, THE WINDSHIELD WIPERS AND DOOR LOCKS ACTIVATED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS A LEAK BY THE FRONT DRIVER'S SIDE TIRE AND SUDDENLY, THE VEHICLE BURST INTO FLAMES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/16/14*CN

Electrical System
Filed May 6, 2014FL

2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED ON 3 OCCASIONS, WITHIN THE LAST 3 YEARS, THE IGNITION TURNED OFF AND ALL THE ELECTRICAL FUNCTIONS STOPPED FUNCTIONING, EVEN THOUGH THE ENGINE CONTINUED. HE WENT TO THE DEALER THE NEXT DAY, AFTER THE FIRST OCCURRENCE, BUT THE PROBLEM COULD NOT BE DUPLICATED. THE CONSUMER WAS INFORMED, NOT PUT ADDITIONAL KEYS ON HIS KEY RING.*JB

Suspension
Filed May 1, 201437,000 milesFL

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOBBLED AND VIBRATED VIOLENTLY. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 97,000.

Engine
Filed Apr 7, 201461,000 milesHI

ENGINE DIED AND CAR LOST ALL POWER INCLUDING STEERING, BRAKES. *TR

Electrical System
Filed Apr 7, 2014104,000 milesIA

WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED. THE VEHICLE SHUT OFF. FIRST TIME THOUGHT IT WAS A FLUKE. BUT HAS SINCE GOTTEN PROGRESSIVELY WORSE. TO THE POINT WHERE IT GETTING TO BE UNPREDICTABLE AND UNSAFE TO ALL IN THE VEHICLE OR ON THE ROAD. SEEN OTHER STYLES OF THIS SAME VEHICLE HAVE RECALLS FOR SAME TYPE OF ISSUES. CALLED CHRYSLER CORP FOR VARIATION. FOUND OUT MY VEHICLE WAS MADE IN TIME FRAME OF OTHERS IN THAT PERIOD. BUT IS NOT INCLUDED. BELIEVE THIS NEEDS TO BE LOOKED INTO MORE. BEFORE SOMETHING TERRIBLE HAPPENS TO MY FAMILY OR I. *TR

Engine
Filed Apr 4, 201420,000 milesMI

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT STATED THAT SHE COASTED TO THE SIDE OF THE ROAD WHERE SHE RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. UPDATED 6/17/14*CN UPDATED 8/17/17*CN

Latches/Locks/Linkages
Filed Mar 27, 201462,000 milesTX

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR BECAME LOCKED CLOSED AND THE CONTACT HAD TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 62,000.

Engine
Filed Mar 26, 201448,000 milesCA

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT COOLANT WAS LEAKING FROM WHAT APPEARED TO BE A FRACTURE IN THE MIDDLE OF THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000. UPDATED 5/27/14*CN UPDATED 05/30/2014 *JS

Electrical System
Filed Mar 26, 201437,000 milesTX

THE CAR ALARM WILL GO OFF SPORADICALLY, NOT HONKING CONSISTENTLY. IT HAS GONE OFF WHILE DRIVING THE CAR AS WELL! THE KEY FOB WON'T TURN IT OFF SO I WOULD GO PULL OUT THE HORN FUSES UNDER THE HOOD. THE ALARM WILL STILL GO OFF WITHOUT THE HORN FUSES. IT IS OBVIOUS BECAUSE THE LIGHTS WILL FLICKER, AS IF THE ALARM IS GOING OFF, AND A CLICKING NOISE OF THE ALARM BEING ACTIVATED IS HEARD. DON'T KNOW WHAT TO DO AND IT IS ANNOYING HAVING TO DRIVE AROUND WITHOUT MY HORN WORKING! WHEN THE ALARM GOES OFF, WE ARE NOT ACCIDENTALLY PRESSING THE KEY FOB BUTTONS. AGAIN, WHEN THE HORN HONKS DURING ALARM ACTIVATION, IT IS A SPORADIC HONKING LIKES THE CAR IS POSSESSED, RATHER THAN A CONSISTENT HONK. PLEASE HELP! *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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