2010 Dodge Journey complaints

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT ON TWO OCCASIONS THE POWER STEERING HOSE DETACHED FROM THE CRIMPED, WHICH RESULTED IN FLUID LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V475000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

WHILE DRIVING AT APPROX. 55 MPH DASH LIGHTS CAME ON, GAUGES WENT TO 0, AND WINDSHIELD WIPERS TURNED ON. VEHICLE NEVER LOST ACCELERATION, BUT TURN SIGNALS AND BRAKE LIGHTS WOULD NOT WORK. THIS HAS HAPPENED AT LEAST ONCE FOR THE LAST THREE DAYS. THIS IS VERY DANGEROUS ESPECIALLY WITH CHILDREN IN VEHICLE. *TR

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THE IGNITION KEY SEIZED WITHIN THE IGNITION SWITCH. THE CONTACT MENTIONED THAT THE IGNITION KEY WOULD NOT GO INTO THE START POSITION PREVENTING THE VEHICLE FROM TURNING ON. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

THIS VEHICLE IS EXPERIENCING ISSUES WITH THE POWER DOOR LOCKS. THE DRIVERS DOOR WILL LOCK / UNLOCK INTERMITTENTLY, WHILE THE DRIVERS REAR SIDE PASSENGER DOOR, PASSENGER SIDE FRONT AND REAR DOORS AS WELL AS THE LIFTGATE DOOR WILL NOT UNLOCK. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY BECAME LODGED WITHIN THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE CAR WOULD NOT START. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS PRESENT UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO DIAGNOSED THAT THE BOLTS HOLDING UP THE DRIVESHAFT TO THE POWER TRAIN HAD DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT UPON INSPECTION, THE INDEPENDENT MECHANIC DISCOVERED THAT THE POWER STEERING HOSE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

AFTER GETTING OFF FROM A LONG DAY AT WORK. LEAVING THE PARKING LOT ON THE SECOND FLOOR FROM WORK I WAS COMING DOWN THE RAMP WHEN I LOST COMPLETE CONTROL OF THE VEHICLE. THE VEHICLE COMPLETELY SHUT DOWN ON ME LEAVING ME TO FLOOR THE BREAK TO STOP THE VEHICLE ALMOST CAUSING ME TO CRASH INTO THE CURB. ALL SERVICE LIGHTS COME UP ON DASH BOARD WINDSHIELD WIPERS STARTED GOING ON AND THE CAR COMPLETELY SHUT OFF WORST THING IS AFTER DOING RESEARCH ABOUT MY VEHICLE IS THAT IT'S BEEN A COMMON PROBLEM WITH ALL CHRYSLER,JEEP,DODGE VEHICLES. REPAIRS FOR THIS IS ABOUT 1,200$ SOMETHING CUSTOMERS ARE SUBJECT TO PAY DUE TO NOT BEING COVERED UNDER WARRANTY. CHRYSLER NEEDS TO ADDRESS THIS ISSUE FOR THEIR CUSTOMERS SAFETY!!!! *TR

ON MY WAY HOME FROM WORK, TRAVELING 55 MPH, AND I PUT MY RIGHT TURN SIGNAL ON, AND HIT THE BRAKES TO SLOW DOWN. I TAPPED THEM AS I WAS QUITE A DISTANCE BEFORE MY TURN AND IT WAS DARK. I DID NOT "SLAM ON THE BRAKES", I JUST PRESSED THEM. MY DASH LIGHTS LIT UP WITH ESP/BAS. I SPOKE WITH FRIENDS WHO SAID IT WAS A TRACTION CONTROL PROBLEM. I DID TURN THE CAR OFF, ONCE I WAS HOME, AND TURN IT BACK ON - ON THE OFF CHANCE THE LIGHT WOULD SHUT OFF, BUT IT DIDN'T. IN READING ON LINE, IN DODGE FORUMS, THIS SEEMS LIKE A FAIRLY COMMON PROBLEM ONCE THE 2010 JOURNEY HITS ON OR ABOUT 50K MILES. I'M CONCERNED. *TR

CAR WOULD NOT START. TURN THE KEY TO START AND HEAR A FEW CLICKS, NOTHING WOULD HAPPEN. ALL THE LIGHTS WOULD COME ON AND RADIO BUT NO START. ONLY HAPPENED ON OCCASION AT FIRST MAYBE ONCE OR TWICE A MONTH. WOULD LET IT SIT AND TRY AGAIN AND WOULD START. OVER THE PAST 8 MONTHS ITS GOTTEN TO THE POINT NOW THAT IT HAS TO SIT 4-6 HOURS BEFORE IT WILL START SOMETIMES LONGER, HAD THE STARTER CHECKED, THE ALTERNATOR AND REPLACED THE BATTERY. NO CHECK ENGINE LIGHT COMES ON. HAVE HAD TO HAVE IT TOWED MULTIPLE TIMES AND AFTER SITTING OVERNIGHT. WOULD START THE NEXT MORNING JUST FINE LIKE NOTHING HAPPENED. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A CHIME ACTIVATED AND THE TEMPERATURE GAUGE WARNING LIGHT ILLUMINATED. IN ADDITION, SMOKE STARTED TO EMIT FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,640.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER RANGE SWITCH WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.

WHILE DRIVING THE ELECTRICAL IN THE CAR JUST SHUT OFF, NO LIGHTS, WIPERS, RADIO NOTHING. PULLED OVER WAITED FOR ABOUT 15 MIN AND ELECTRICAL RETURNED. I HAVE HAD NOTHING BUT ISSUES WITH THIS CAR FROM BRAKES TO ELECTRICAL. THIS ISSUE HAPPENS AT LEASE THREE TIMES A MONTH JUST AWFUL AND NEEDS TO BE ADDRESSED. *TR

WHILE DRIVING AT 60 MPH ON INTERSTATE HIGHWAY, ALL ELECTRICAL SYSTEMS SHUT DOWN. RADIO & AC WENT OFF, WINDOWS WOULD NOT OPEN, BLINKERS DID NOT WORK. TOOK TO DEALERSHIP & WAS TOLD A NEW BATTERY WAS NEEDED. REPLACED BATTERY & SAME INCIDENT OCCURRED A WEEK LATER. CALLED DEALERSHIP. WAS TOLD TO BRING BACK IN. SPOUSE GAINED ACCESS TO BATTERY (FRONT LEFT WHEEL MUST BE REMOVED TO DO THIS) AND MADE SURE WIRES WERE CONNECTED. ELECTRICAL FAILURE DID NOT HAPPEN AGAIN UNTIL NOVEMBER 22. AGAIN WHILE DRIVING AT 60+ MPH ON INTERSTATE HIGHWAY, RADIO FLICKERED A FEW TIMES BEFORE COMPLETELY SHUTTING OFF, WIPERS DID NOT WORK (RAINY DAY), DOOR LOCKS, DOOR WINDOWS, BLINKERS ALL FAILED TO WORK. MADE IT TO A PARKING LOT WHERE VEHICLE "CHUGGED" INTO PARKING SPACE (LIKE A MANUAL TRANSMISSION CAR IN 3RD OR 4TH GEAR WOULD "CHUG" IF YOU WENT SLOW). CALLED DEALERSHIP WHO SAID TO BRING VEHICLE IN FOR A DIAGNOSTICS TEST. WAS TOLD EVERY DIAGNOSTICS TEST WAS RUN & AFTER 2 DAYS IN THE SERVICE DEPARTMENT, NOTHING COULD BE FOUND. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE RESTARTED AFTER REPEATED ATTEMPTS AND BEING SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRE ISSUES. *SMD THE CONSUMER STATED HE HIT A POTHOLE, AND A SHORT DISTANCE LATER, A MESSAGE ON THE DASHBOARD, READ THE TIRE WAS UNDER INFLATED. WITHIN MINUTES, HE HAD TO PULL OVER, BECAUSE THE PASSENGER REAR TIRE WAS FLAT. THE CONSUMER DISCOVERED NOT ONLY DID HE HIT A POTHOLE, BUT THERE WAS PIECE OF METAL THAT MADE IT IMPOSSIBLE TO PLUG THE TIRE. *JB

AGAIN MY CAR STALLED ON MY WAY HOME FROM WORK, CHRYSLER KNOWS MY CAR IS DEFECTIVE I WANT THEM TO FIX IT. *TR

MY CAR STALLED AGAIN, GOING TO GET COFFEE I WANT CHRYSLER TO FIX MY CAR THEY HAVE BEEN BLOWING ME OFF, AND NISSAN SOUTH IN MORROW, GA TREATS ME LIKE I'M CRAZY. *TR

MY 2010 CAR WILL NOT START SOMETIMES, THIS HAPPENED IN 2011 MY FIANCEE IS ON HIS WAY TO ALABAMA HE STOPPED AT THE REST STOP AND TURNED OFF THE ENGINE, WHEN HE TRIED TO TURNED ON THE ENGINE IT WILL NOT START FOR SEVERAL HOURS HE WAS TRYING, FINALLY IT STARTED HE TOOK IT TO DODGE DEALER IN ALABAMA AND THEY REPLACED THE MODULE FOR FREE. ONCE IN A WHILE THE CAR WILL NOT START THEN WHEN WE WAIT FOR AN HOUR IT WILL START IT. I ALWAYS TAKE IT TO DARCARS DEALER FOR THEM TO CHECK IT BUT SINCE THE CAR WILL START THEY TOLD ME THERE IS NO PROBLEM NOV.4 MY FIANCEE WAS IN THE MALL HE WHEN WENT BACK TO THE CAR THE CAR WON'T START HE CALLED TRIPLE A AND TOWED THE CAR TO THE DEALERSHIP. DARCARS OF ROCKVILLE FIRST SAID IT WAS THE MODULE THEY REPLACED IT ON THE 5TH OF NOV.THEN CALLED ME AGAIN THEY SAID IT WAS THE HARNESS THEY REPLACED THE HARNESS. LAST NIGHT THEY CALLED ME AROUND 6PM AND TOLD ME MAYBE THE COMPUTER MODULE THEY ARE WAITING FOR TECH SUPPORT TO CALL THEM ABOUT THE PROBLEM 3 DAYS AND STILL CAN NOT FIGURE OUT WHAT IS WRONG WITH THE CAR. *TR

THE HORN STARTED RANDOMLY HONKING. IT WOULD GO ON FOR 30 SECONDS TO A MINUTE, BLARING LIKE SOMEONE WAS HONKING IT WITH NO DISTINCT PATTERN. THIS HAPPENED WHEN THE CAR WAS TURNED OFF, NO ONE WAS NEAR IT, THE KEY FOB WAS IN THE HOUSE. AT ONE TIME IT SOUNDED LIKE THE ALARM HORN, WITH NO LIGHTS FLASHING, BUT THE CAR WE UNLOCKED AND DISARMED. THIS WENT ON ALL NIGHT FROM ABOUT 7PM TO 7AM. TOOK IT TO THE DEALERSHIP FOR THIS AND OTHER ISSUES. THEY HAD IT FOR A WEEK AND THE ISSUE WOULD NOT DUPLICATE FOR THEM. THIS MORNING, A WEEK AND A HALF LATER, I WENT TO START THE CAR. TURNED THE KEY, NOTHING HAPPENED. TURNED BACK TO OFF POSITION AND TRIED AGAIN. THIS TIME IT STARTED. WE HAD THE WHOLE IGNITION MODULE REPLACED SEVERAL MONTHS AGO WHEN THE CAR LEFT ME STRANDED, ALARM GOING OFF CONSTANTLY, BUT I COULDN'T UNLOCK THE CAR. IT WAS NOT THE KEY BATTERIES. I USED THE ACCESSORY KEY TO OPEN THE DOOR, AND REMOVED THE HORN FUSE SO IT COULD BE TOWED. NOT COVERED UNDER WARRANTY EQUALS OVER $700 IN REPAIRS AND A LOST DAY OF WORK. NOW I'M INCLINED TO THINK THAT THE NEW SWITCH MAY BE DEFECTIVE AS WELL. *TR

WHILE DRIVING HOME FROM WORK AT APPROX. 4:15PM, I WAS CROSSING THE SAN FRANCISCO BAY BRIDGE WITH THE FLOW OF TRAFFIC GOING ABOUT 60MPH. ALL OF A SUDDEN THE RPM'S GAUGE WENT TO ALMOST 5. THE ENGINE WAS LOUD AND THE CAR LOST POWER AND BEGAN TO DECREASE TO ABOUT 40MPH. I QUICKLY TURNED ON MY HAZARD LIGHTS AND BASICALLY COASTED UNTIL I COULD EXIT THE BRIDGE. I SAW AN OIL CHANGE SHOP AND ASKED THEM TO LOOK AT IT. THEY TOLD ME I HAD A SEALED TRANSMISSION AND NEEDED TO SEEK A TRANNY SPECIALIST. THE CHECK ENGINE LIGHT ICAME ON AND I HAVE HAD THE CAR LOOKED AT TWICE TO NO AVAIL. NO ONE SEEMS TO KNOW HOW TO FIX THE PROBLEM. I AM GETTING ERROR CODES P0792, P0734, AND NOW AS OF 11/1/2014 P0733. THIS CARE IS VERY UNSAFE. SOME DAYS IT DRIVES PERFECTLY OTHER DAYS YOU CAN'T GO PAST 35MPH, STAYING IN 1ST AND 2ND GEAR. AVOID ALL FREEWAYS AT ALL TIMES!! IT'S A DEATH TRAP!! *TR

WE PULLED OUT OF A PARKING LOT ONTO A PRIMARY ROAD AND AS SOON AS WE STEPPED ON THE GAS A LOUD SOUND OCCURRED. WE THOUGHT WE WERE HIT FROM BEHIND. THEN ALL THE DASHBOARD LIGHTS STARTED FLASHING. THE ENGINE WAS OVERHEATING AND WE COULD NOT GO OVER 15MPH. WE PULLED INTO THE NEXT PARKING LOT. WE TURNED OFF THE CAR AND WAITED FOR 10 MINUTES FOR IT TO COOL. WE STARTED IT AGAIN AND TRIED TO DRIVE BUT COULD NOT GO OVER 15 MPH. I BROUGHT THE CAR IN IMMEDIATELY TO THE DEALER AND 4 DAYS LATER I WAS CALLED THE SERVICE TECH SAID IT WAS THE PCM AND IT WOULD BE REPLACED UNDER WARRANTY. AFTER THE PCM WAS REPLACED THEY CALLED AGAIN AND SAID THE CAR IS STILL NOT RUNNING AND THEY TESTED IT WITH A CARAVAN TIPM AND IT IS A TIPM PROBLEM AND I NEEDED TO PAY FOR THAT REPAIR. THE TIPM WAS WORKING WHEN I BROUGHT IT IN AND THEN AFTER THEY TRIED TO REPAIR IT THEY SAID THE TIPM WAS NOT WORKING. MY CAR WAS IN SERVICE FOR 30 DAYS. I GOT CALLS THE PART WAS ON BACK ORDER, NO IT CAME IN, NOT IT WAS FOR ANOTHER CAR, IT IS ON BACKORDER AND CORPORATE WAS IN ON IT ALSO BECAUSE I PLACED OVER 62 CALLS TO THE DEALER AND CORPORATE AND ONLY RECEIVED 6 CALLS FROM DODGE. NOW THERE IS A CLASS ACTION LAWSUIT ABOUT THE TIPM. BACKGROUND INFORMATION ON THE VEHICLE INCLUDES NUMEROUS DEALER SERVICE VISITS COMPLAINING OF NON-STARTING AND STALLING. ONLY TO BE TOLD THEY COULD NOT DUPLICATE THE PROBLEM. *TR

FIRST OUR BRAKES WERE GRINDING AND HAD TO REPLACE ROTORS AND BRAKES, NEXT THE OIL PAN LEAKED, NEXT FULL BATTERY REPLACEMENT AND NOW OVERRATED ENGINE AND COOLANT POURING OUT THE BOTTOM!!! NO ONE WILL HELP US THIS CAR IS A LEMON AND THEY SHOULD BE RECALLED. I HAVE TO SMALL CHILDREN THAT DEPEND ON ME HAVING A CAR. DODGE SHOULD BE ASHAMED!!! *TR

VEHICLE WAS RUNNING AND SUDDENLY LOST ALL ELECTRICAL POWER. CAR WAS MOVED TO SHOULDER OF ROADWAY AND I TURNED THE ENGINE OFF. THE ENGINE DIDN'T WANT TO RESTART. WHEN ENGINE DID RESTART CAR RAN NORMAL FOR ABOUT 1 MONTH. THIS HAS HAPPENED ABOUT 5 TIMES FROM 6/13 TO 10/14. DEALER CAN NOT FIND THE PROBLEM. IGNITION IS NOT ON RECALL LIST FOR THIS PARTICULAR VIN. I HAD DEALER REPLACE IGNITION ON 10/14 AND HAD TO PURCHASE TWO ADDITIONAL KEYS BECAUSE THE OLD KEYS COULD NOT BE PROGRAMMED TO THE NEW IGNITION SWITCH. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL INDEPENDENTLY ACTIVATED AND DEACTIVATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

MY HUSBAND AND I PURCHASED A 2010 DODGE JOURNEY SE VIN#[XXX] IN YEAR 2010 IN CANADA, IN 2013 WE IMPORTED IT INTO US AND WE ARE LIVING IN MICHIGAN. DURING THE FIVE-YEAR OWNERSHIP, THIS VEHICLE HAS BEEN CAUSING SAFETY PROBLEM MANY TIMES, THE ISSUE IS SUDDEN LOST OF ELECTRIC POWER FOR TURNING SIGNAL, WIPER MOTOR POWER, RADIO AND ALL DASHBOARD LIGHT, EXCEPT THE ENGINE RUNNING. THE FIRST TIME OF SUCH INCIDENT HAPPENED WITHIN 1 YEAR OF OWNERSHIP WHILE WE WERE AT TURNING SIGNAL, THE VEHICLE LOST TURNING SIGNAL CAUSED CONFUSION TO THE VEHICLE BEHIND AND ALMOST CAUSED AN ACCIDENT, AND SINCE THEN EVERY FEW MONTHS OR SO THIS INCIDENT HAPPENS, THE DEALER DID MULTIPLE REPAIR TO IT, BUT NEVER REALLY SOLVED THE PROBLEM. MANY TIMES THE DEALERS COULD NOT REPLICATE THE ISSUE WE REPORT. I RECENTLY EXPERIENCED TWICE OF SUCH INCIDENTS, ONE WAS DURING RAINING DAY AND THE WIPER LOST POWER I COULD NOT SEE AHEAD AND HAD TO STOP ON ROAD, THE MOST RESENT WAS YESTERDAY I LOST VENTILATION TO THE WINDOW AND COULD NOT SEE THROUGH THE WINDOW DUE TO MOISTURE ON WINDOW. I VIDEO TAPED THESE TWO INCIDENTS AND WOULD LIKE TO FORWARD TO YOU IF I CAN FIND A WAY TO ATTACH TO THIS COMPLAIN LETTER. THIS IS VERY SERIOUS SAFETY ISSUE CAN CAUSE FATAL ACCIDENTS, WE NEED YOUR HELP TO FORCE MANUFACTURE TO ADMIT THE ISSUE AND ADDRESS THE ISSUE IMMEDIATELY BEFORE FATAL ACCIDENT HAPPENS. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON MARCH 6, 2014 I DROVE OFF THE LOT OF EASTCHESTER CHRYSLER JEEP DODGE LLC #1352682 LOCATED ON 4007 BOSTON ROAD BRONX,NY. WE ENJOY DRIVING OUR 2010 JOURNEY UNTIL OCTOBER 19TH 14 @ 5PM ON THE I 95 DRIVING 55 MPH THE VEHICLE STARTED TO STALL LEAVING ME AT THE ENTRANCE OF EXIT 15 WITH ON COMING TRAFFIC DRIVING 50-55 MPH EXITING. I HAD A 2 YR OLD AND 13 YR OLD IN VEHICLE AND WAS SITTING ON HIGHWAY FOR 2 HOURS WAITING FOR TOW TRUCK. THE CAR WOULDN'T START OR GO INTO GEAR. ON WEDNESDAY, OCTOBER 22, 2014 IT WAS TOWED FOR THE SECOND TIME TO EASTCHESTER CHRYSLER JEEP DODGE AND ON THE 23, I WAS ADVISED BY THE SERVICE DEPARTMENT AND INFORMED THAT THE TWO RECALLS WERE DONE (L25 AND K37) ON MARCH 15, 2014 BUT THE VEHICLE WAS IN MY POSSESSION ON MARCH 6, 2014. UPON RETURNING TO THE SALES OFFICE I WAS INFORMED THAT BECAUSE OF THE BACKLOG IN PAPERWORK THERE IS A DISCREPANCY IN DATES OF WHEN THE WORK WAS COMPLETED. A SALESPERSON ADVISED ME THE TIPM AND BATTERY NEED TO BE REPLACED AND THE COST IS $1153 PLUS TAX. OCTOBER 24, 2014 A RECALL FOR (P54) WAS PUT INTO EFFECT. WHY AN I BEING HELD RESPONSIBLE TO PAY FOR PARTS AND LABOR FOR A PART BEING RECALLED. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED BUT SHUT OFF AGAIN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED BUT SHUT OFF AGAIN AFTER THE CONTACT DROVE A FEW FEET. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

MY FIRST COMPLAINT IS THAT IF MY HUSBAND OR MYSELF ACCIDENTALLY HIT THE IGNITION SWITCH WHILE THE CAR IS IN MOTION THE CAR WILL SHUT OFF. IN ADDITION IF THIS HAPPENS BEFORE WE START DRIVING THE CAR WILL SHUT OFF AND THE DASH BOARD, THE CENTER CONSOLE AND THE AC WILL ALL SHUT OFF. I HAVE INFORMED DODGE OF THIS PROBLEM TWICE AND HAVE NOT GOTTEN ANY CORRESPONDANCE IN RETURN. DURING THE SECOND CALL I WAS INFORMED THAT IF I DID NOT HAVE A RECALL NOTICE SENT TO ME THAT MY CAR IS NOT APART OF ANY ACTIVE RECALLS AND THEREFORE THEY CANNOT DO ANYTHING FOR ME. SECONDALLY, JUST RECENTLY ON 10/16/2014 WHILE I WAS TRYING TO TAKE MY 7 YEAR OLD SON TO THE ER, MY CAR WOULD NOT START. I THOUGHT IT COULD BE THE BATTERY, BUT THE LIGHTS AND EVERYTHING ELSE WAS WORKING. AFTER SEVERAL ATTEMPTS AND AFTER ME TAPPING THE IGNITION SWITCH THE CAR FINALLY STARTED. EVERYTHING IN THE CAR COMES ON HOWEVER, THE CAR MAKES A CLICKING NOISE AND DOES NOTHING ELSE. A WEEK LATER IT DID THE SAME EXACT THING ON 10/22/14. I LOOKED ONLINE AND ALL BEHOLD THERE ARE SEVERAL COMPLAINTS GOING BACK TO 2009 THERE ARE ALSO YOUTUBE VIDEOS. MY QUESTION IS WHY IS DODGE NOT BEING HELD RESPONSIBLE FOR THERE NEGLIGENCE, CLEARY THERE IS A KNOWN ISSUE. WHAT TRAGEDY HAS TO HAPPEN BEFORE DODGE DOES SOMETHING TO RESOLVES THESE ISSUES FOR THEIR CUSTOMERS. I WOULD ALSO LIKE TO ADD THAT THE DODGE JOURNEY IS BY FAR THE WORST CAR THAT DODGE HAS EVER PRODUCED! *TR

MY FIRST COMPLAINT IS THAT IF MY HUSBAND OR MYSELF ACCIDENTALLY HIT THE IGNITION SWITCH WHILE THE CAR IS IN MOTION THE CAR WILL SHUT OFF. IN ADDITION IF THIS HAPPENS BEFORE WE START DRIVING THE CAR WILL SHUT OFF AND THE DASH BOARD, THE CENTER CONSOLE AND THE AC WILL ALL SHUT OFF. I HAVE INFORMED DODGE OF THIS PROBLEM TWICE AND HAVE NOT GOTTEN ANY CORRESPONDENCE IN RETURN. DURING THE SECOND CALL I WAS INFORMED THAT IF I DID NOT HAVE A RECALL NOTICE SENT TO ME THAT MY CAR IS NOT APART OF ANY ACTIVE RECALLS AND THEREFORE THEY CANNOT DO ANYTHING FOR ME. SECONDLY, JUST RECENTLY ON 10/16/2014 WHILE I WAS TRYING TO TAKE MY 7 YEAR OLD SON TO THE ER, MY CAR WOULD NOT START. I THOUGHT IT COULD BE THE BATTERY, BUT THE LIGHTS AND EVERYTHING ELSE WAS WORKING. AFTER SEVERAL ATTEMPTS AND AFTER ME TAPPING THE IGNITION SWITCH THE CAR FINALLY STARTED. EVERYTHING IN THE CAR COMES ON HOWEVER, THE CAR MAKES A CLICKING NOISE AND DOES NOTHING ELSE. A WEEK LATER IT DID THE SAME EXACT THING ON 10/22/14. I LOOKED ONLINE AND ALL BEHOLD THERE ARE SEVERAL COMPLAINTS GOING BACK TO 2009 THERE ARE ALSO YOUTUBE VIDEOS. MY QUESTION IS WHY IS DODGE NOT BEING HELD RESPONSIBLE FOR THERE NEGLIGENCE, CLEARLY THERE IS A KNOWN ISSUE. WHAT TRAGEDY HAS TO HAPPEN BEFORE DODGE DOES SOMETHING TO RESOLVES THESE ISSUES FOR THEIR CUSTOMERS. I WOULD ALSO LIKE TO ADD THAT THE DODGE JOURNEY IS BY FAR THE WORST CAR THAT DODGE HAS EVER PRODUCED! *TR

AS I LEFT WORK TONIGHT AT 8:30 PM I MADE IT 4 BLOCK WHEN MY CAR CUT OFF AGAIN IT TOOK ME A EXTRA HOUR DRIVING WITH MY HAZARD LIGHTS WHEN ARE YOU GOING TO REPLACE MY RECALL PART I HATE FOR MY ENGINE TO BECOME DAMAGED, I NEED A RENTAL UNTIL YOU CAN REPLACE MY PARTS PLEASE. *TR

CONTINUOUS BRAKE FAILURE DUE TO PREMATURE BRAKE WEAR AND ROTOR WEAR. CAUSED FAILURE WITH BRAKES RESULTING IN GOING THROUGH INTERSECTION NARROWLY MISSING ANOTHER CAR. BRAKES FAILED AND REPAIRED AT MY COST 3/25/12 AT 48452 MILES BRAKES FAILED AND REPAIRED AT MY COST 7/16/13 AT 67356 MILES BRAKES FAILED AND REPAIRED AT MY COST 10/17/14 AT 82951 MILES KEY IGNITION REPLACED DUE TO RECALL IN 2012 AND THE VEHICLE STILL LOSES POWER WITH GAUGES AND LIGHTS. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92,000.

ON MY WAY HOME FROM WORK THIS EVENING I HAVE NEVER BEEN SO AFRAID, MY CAR CUT OFF AT EVER STOP SIGN, I AM A SINGLE LADY HAVE TO WORK EVENINGS THIS IS TERRIBLE, I WAS TOLD THE DEALER WHO WILL BE FIXING MY CAR THE RECALL PARTS ARE NOT IN, PLEASE HELP. *TR

DRIVING AT ABOUT 55 THE TEMP OUT SIDE WAS ABOUT 75-80 AND ALL THE SUDDEN THE ALARM FOR THE ENGINE TEMP STARTED GOING OFF AND IT WENT FROM 1/2 TO OVER HEATED INSTANTLY WITH STEAM ROLLING OUT FROM THE HOOD. I'M A FIREFIGHTER SO INSTANTLY PULLED OVER JUMPED OUT LOOKING FOR FLAMES AND GETTING MY KIDS AND WIFE OUT OF THE CAR, NOTICED IT WAS ONLY OVER HEATING AND LET IT COOL DOWN AND DROVE IT TO THE IN-LAWS LET IT SIT FOR 3 HOURS AND TRIED DRIVING IT AGAIN AND LESS THAN A MILE DOWN THE ROAD SAME THING HAPPENED. HAD THE THERMOSTAT CHANGED IT FIXED IT FOR ABOUT 3 HOURS. I CALLED DODGE THEY SAID THEY HAVE HAD COMPLAINTS OF THAT BUT NOT ENOUGH TO RECALL THEM. JUST BUILD IT RIGHT THE FIRST TIME. IF THE 2009 HAD THE SAME PROBLEM DON'T USE THE SAME ENGINE OR PARTS FOR THE NEXT YEARS VEHICLES. THAT'S ONLY COMMON SENSE. I WOULD LIKE TO TAKE IT BACK AND HAVE THE CEO OF DODGE TAKE HIS/HER FAMILY FOR A RIDE IN IT AND FEEL SAFE PROBABLY NOT GONNA HAPPEN. *TR

ON NUMEROUS OCCASIONS, MY 2010 DODGE JOURNEY LOOSES WIPERS, RADIO, AIR CONDITIONING, HEAT LIGHTS AND ON TWO OCCASIONS THE MOTOR SHUTS OFF. BOTH TIMES ON AN INTERSTATE HIGHWAY. VERY SCARY! I HAD ALL MY GRANDCHILDREN WITH ME ON ONE OCCASION. MY DEALERSHIP TOLD ME TO JIGGLE THE KEY TO MAKE IT STOP. THAT WAS THERE "EASY FIX". *TR

WHEN LEAVING WORK LAST EVENING, I DROVE 2 BLOCKS AND MY CAR STALLED, I WENT TO TURN ON THE HAZARD LIGHTS AND THE DID NOT COME ON AND THE RADIO STOPPED WORKING SO I HURRIED TOOK THE OUT THE KEY TO RESTART, AS I DROVE 10 BLOCKS IT CUT OFF AGAIN I CAN FELL IT LOSING POWER WHEN IT HAPPENED SO AS I'M DRIVING FELLS LIKE A SOMETHING IS NOT WORKING BECAUSE IT SLUGGISH BUT DRIVING, I ALSO NOTICED THE IDLE DOES NOT HIT THE 2 AND IT MOVING TO THE 1 WHEN SLUGGISH, MAKING NOTE THAT I HAVE GONE TO NISSAN OF SOUTHLAKE MORROW GEORGIA TO REPORT MY PROBLEM INCLUDING THE KEY REMOTE NOT WORKING SO I CANNOT USE THE ALARM OR LOCK MY DOORS EVERY TIME ASKING FOR HELP EVEN THOUGH THEY GAVE ME A WARRANTY THEY BLEW ME OFF AS A CRAZY CUSTOMER, ALSO WHEN I WENT TO LANDMARK DODGE THE COULD NOT FIND ANYTHING WRONG. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY FOB WAS PUSHED TO UNLOCK THE DOORS, THE WINDSHIELD WIPERS SUDDENLY ACTIVATED INDEPENDENTLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200. ..UPDATED 11/06/14 *BF

I PURCHASED A USED JOURNEY FROM NISSAN MORROW GA, A WEEK OR TWO I BEGAN HAVING PROBLEMS, FIRST TIME I WAS LEAVING AND THE CAR DID NOT START SO THEY TOWED THE RESULT I NEEDED A BATTERY SO I CHANGED IT LWHEN LEAVING WORK AT NIGHT I GET A BLOCK OR TWO AWAY AND THE CAR STALLS AT LEAST TWICE A MONTH AND TONIGHT TAKING MY CO-WORKER TO THE TRAIN IT CUT OFF. *TR

I WENT TO HAVE THE TIRES ROTATED BECAUSE I WAS HAVING A PERSON REPLACE THE BRAKES AND HE COULDN'T GET THE TIRES OFF. THEY WERE CEMENTED TO THE WHEEL WELL. WHICH IN ITSELF IS A SAFETY ISSUE. IF I WOULD HAVE HAD A FLAT TIRE ON THE ROAD, I WOULD NOT HAVE BEEN ABLE TO CHANGE THE TIRE AND BEEN STUCK ON THE SIDE OF THE ROAD. TOOK THE VEHICLE TO HAVE THE TIRES ROTATED, THEY BROKE OFF ONE OF THE STUDS THAT HOLD ON THE LUG NUTS. IN REPLACING THE BRAKES AND ROTORS AT 28000 MILES, WHICH IS TOTALLY STUPID, BUT ON THE DODGE JOURNEY, A NECESSITY I GUESS, ON REPLACING ONE OF THE WHEELS AFTER NEW BRAKES AND ROTORS WERE INSTALLED, ANOTHER OF THE LUG NUT STUDS BROKE OFF. THERE WAS NOT EXCESSIVE PRESSURE BEING APPLIED TO IT. I BELIEVE THIS IS A SAFETY ISSUE. WHO'S TO SAY YOU WOULDN'T BE DRIVING DOWN THE ROAD AND HAVE ANOTHER ONE BREAK OFF. OF COURSE, IN MY CASE, I GUESS THE TIRE WOULD HAVE STAYED ON SINCE IT WAS CEMENTED TO THE WHEEL. I BELIEVE THERE IS AN ISSUE WITH THE BRAKES AND STUDS AND TIRES ON THE ALUMINUM WHEELS. SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR

SINCE JANUARY 2014 I HAVE TAKEN MY VEHICLE IN MULTIPLE TIMES TO THE DEALERSHIP FOR INTERMITTENT STARTING ISSUES.IT ALSO HAS A SLOW CRANK OCCASIONALLY THIS IS MORE RANDOM THEN IT NOT STARTING. WHEN I TRY TO START IT IT JUST CLICKS. IF I WAIT A FEW MINUTES THEN TRY TO START IT AGAIN EVENTUALLY IT WILL START. THIS CAR HAS LEFT ME STRANDED MANY TIMES AND LATE FOR WORK/APPOINTMENTS. THE DEALERSHIP HAS REPLACED THE TIPM FUSE BOX, STARTER, BATTERY AND ALL KEY FOBS AND IT STILL WILL NOT START RANDOMLY. I HAVE NOTICED THAT MOST OF THE TIME WHEN IT WILL NOT START IT IS BECAUSE THE CAR IS HOT(AFTER BEING DRIVEN FOR A SIGNIFICANT AMOUNT OF TIME) OR SIMPLY JUST SITTING OUT IN THE SUNLIGHT. WHEN THE DEALERSHIP HOOKS IT UP THE THEIR MACHINE IT DOES NOT THROW AN ERROR CODE. SO THEY KEEP TELLING ME "THEY ARE SCRATCHING THEIR HEADS THEY DO NOT KNOW WHAT IS WRONG AND DO NOT KNOW HOW TO FIX IT" THIS IS NOT AN ACCEPTABLE ANSWER TO ME AFTER LOOKING ON THIS WEBSITE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUE. CHRYSLER NEEDS TO FIGURE IT OUT AND PUT OUT A RECALL FOR IT. I HAVE CALLED CHRYSLERS CUSTOMER SUPPORT MULTIPLE TIMES I HAVE HAD A CASE OPEN FOR 4 WEEKS I HAVE NEVER HEARD FROM MY CASE MANAGER JUST SOMEONE CALLING ON HER BEHALF. I CAN'T SEEM TO GET ANYWHERE WITH DODGE. I AM TAKING IT BACK TO THE DEALERSHIP TOMORROW. I HAVE TAKEN IT TO THE DEALERSHIP EVERY MONDAY FOR THE LAST 5 WEEKS. THEY KEEP IT FOR 3 OR 4 DAYS THEN SEND IT HOME WITH NO RESULTS.. I AM NOT TAKING IT BACK FROM THIS TIME WIT

GETTING ON RAMP TO EXPRESSWAY. HEARD S TAPPING. ENGINE LIGHT DIDN'T COME ON TIL I EWAS GOING ROUND 70. NOW I HEARD TAPPING EVERY TIME I PUT MY FOOT ON GAS PEDAL. TOOK TO MECHANIC HE SAID MY ENGINE IS TAPPING. COULD FIX BUT TAPPING (TICKING) WOULD COME BACK AGAIN. A DEFECT IN ENGINE. *TR

TL* THE CONTACT OWNED A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE CAUSING IT TO CATCH FIRE. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

2010 DODGE JOURNEY WHICH WE PURCHASED NOV. 2013 , MAIN ONE BEING THE ALARM AND HORN GO OFF RANDOMLY, DRIVING DOWN THE STREET, MIDDLE OF THE NIGHT.....ETC. HAD THE TPIM REPLACED 4 WEEKS AGO WHICH TOOK 2 WEEKS TO DIAGNOSE AND GET THE PART, THIS PAST SUNDAY ALARM GOES OFF AND WON'T STOP, SO IN LOOKING FOR THE FUSES TO REMOVE AND STOP THE ALARM I FOUND THEM IN THE TPIM, BASICALLY IT IS A FUSE BOX THAT CONTROLS THE WHOLE ELECTRICAL SYSTEM. SO BACK TO THE DEALER AGAIN TODAY, AGAIN REPLACED THE TPIM. ONE BLOCK FROM HOME AND HORN STARTS GOING OFF AGAIN. CHRYSLER IS AWARE THAT THIS IS A PROBLEM ON SEVERAL CHRYSLER VEHICLES MAINLY ONES PURCHASED IN 4 STATES. I EVEN FOUND A SITE FOR A CLASS ACTION SUIT. FORTUNATELY WE PURCHASED THE EXTENDED WARRANTY AND HAVE ONLY PAID A SMALL DEDUCTIBLE OTHER THAN THE TIME AND FRUSTRATION. SO BACK TO THE DEALER TOMORROW. I AM SERIOUSLY CONCERNED BECAUSE IT IS A SAFETY ISSUE AS IT CAN EFFECT AIRBAGS, LIGHTS, WINDOWS AND A WHOLE LOT MORE. GOOD LUCK! WE WERE TOLD TODAY THAT ONE CUSTOMER HAD 3 DIFFERENT TPIM'S REPLACED SO FAR. THEY ARE NOT NEW, CANNOT GET A NEW ONE ONLY REFURBISHED!!!! *TR

THREE TO FOUR DAYS PER WEEK THE CAR WILL NOT START. TURN THE KEY AND YOU GET NOTHING BUT A CLICK. I HAVE ONLY OWNED THE VEHICLE FOR 2 MONTHS AND IT HAS DONE IT SINCE THE VERY BEGINNING. HAVE HAD THE DEALERSHIP AND A PRIVATE MECHANIC LOOK IT OVER AND THEY HAVE FOUND NOTHING. IT SOUNDS VERY SIMILAR TO THE ISSUE BEING CORRECTED BY RECALL NOW. ALTHOUGH THIS VEHICLE, SO FAR, HAS NOT STALLED WHILE DRIVING THANK GOD. AM NOT HAPPY THAT MY "NEW TO ME" CAR IS SO UNRELIABLE.