DODGE JOURNEY 2009. WE HAD TO REPLACE THE FRONT PADS WITH 21K MILES AND FRONT ROTORS HAD TO BE TURNED TWICE TO GET THEM EVEN. NOW WITH 27K THE FRONT ROTORS NEED TO BE REPLACED AND THE PADS IN THE REAR NEED TO BE REPLACED, AS WELL. THIS MUST BE A MANUFACTURER PROBLEM. (DO CUSTOMERS ALWAYS NEED TO WAIT UNTIL SOMEONE DIES -- TOYOTA!!). *TR
2009 Dodge Journey complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT PLACED THE VEHICLE IN PARK SHE NOTICED THAT THE ENGINE BEGAN TO SURGE WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE SERVICED FOR THE FAILURE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 14000.
I HAD TO REPLACE MY FRONT AND BACK BRAKES, AND HAD 4 ROTORS RESURFACED ON AN 18 MTH OLD CAR, WITH 16,373 MILES ON IT. I HAD TO PAY $638.58 FOR IT, 426 OF IT WAS LABOR. THIS SHOULD NOT BE NORMAL FOR A NEW CAR. *TR
BRAKES AND ROTORS HAD TO BE REPLACED AT 16,000 MILES...UNHEARD OF...AND REAR BRAKES ARE GOING TO NEED TO REPLACED SOON AS WELL. CHRYSLER OBVIOUSLY PUT ON FAULTY BRAKES/PADS IN ORDER FOR THIS TO HAPPEN SO SOON. *TR
BOUGHT A 2009 DODGE JOURNEY SXT W/14,075 MILES-USED. OWNED LITTLE OVER MONTH-WE HAVE HAD 4 TIMES WHERE DRIVING AT NIGHT-SUDDENLY ALL INSTRUMENT PANEL LIGHTS COMES ON-HEADLIGHTS GO OFF-ENGINE KEEPS RUNNING. TO 'RESET' HAD TO TURN OFF CAR AND RESTART-ONE NIGHT THIS HAPPEN 2 TIMES IN APPR.10 MILES ON I-20. FIRST TIME IN SHOP-'COULD NOT DUPLICATE" FOR 2 DAYS-ALSO "NO BUS" LIGHT COMES ON. WIFE PICKED UP DROVE 15 MILES TO GROC. PARKING LOT-DURING DRIVE BATTERY LIGHT CAME ON-SHE GOT TO PARKING LOT. KILLED ENGINE-TRIED TO RESTART-NOTHING-NO CLICK-NADA! CALLED 800 # INOWNERS MANUAL. TOWED TO NEAREST DODGE-THEY TOWED BACK TO ORIGINAL DEALER-3 MORE DAYS-SUPPOSEDLY CHANGED OUT SEVERAL ELECT.PARTS. STILL IT HAPPENED AGAIN-AT NIGHT-BACK IN SHOP. WE FINALLY DID A CARFAX-SEEMS PREVIOUS OWNER HAD IN SHOP FOR ELECTRICAL 3-4 TIMES IN LESS THAN A YEAR WHEN BOUGHT BRAND NEW. DID SOME RESEARCH ON DODGE JOURNEY PROBLEMS SEARCH ON WEB-NOT MUCH ON JOURNEYS PROBLEM BUT DID FIND '99 DURANGO SEEM TO DESCRIBE EXACTLY SAME PROBLEMS-ARE THEY RELATED? *TR
2009 DODGE JOURNEY HAD TO HAVE BRAKES AND ROTORS REPLACED AT 16,000. BROUGHT VEHICLE IN FOR TIRE ROTATION AND FOUND OUT EVERYTHING NEEDED REPLACING. UNHEARD OF. VEHICLE REPAIR TECHNICIAN INFORMED ME THAT HE HAS BEEN SEEING AN ABNORMAL AMOUNT OF 2009 JOURNEY'S/CARAVAN'S WITH THE SAME ISSUE. DODGE MUST BE PUTTING ON SUB-PAR BRAKES FOR THIS TO BE HAPPENING. NO ACCIDENT OCCURRED...BUT I WASN'T EXPECTING TO REPLACE AT ONLY 16,000. I'VE SEEN OTHERS ON A DODGE FORUM WEBSITE THAT HAVE HAD TO REPLACE EVEN SOONER. WHATEVER YOU CAN DO TO HELP. IT'S LIKE DAVID FIGHTING GOLIATH. *TR
WAS DRIVING TO ARIZONA WITH APPROXIMATELY 8000MILES ON THE CAR AND TIRES. STOPPED FOR A BREAK AND NOTICED THE THE REAR TIRES GOING FLAT. TOOK THE CAR TO DEALERSHIP AND HAD TO PAY FOR NEW TIRES. THE INSIDE WALL ON THE REAR TIRES WERE GONE WITH ONLY 8000MILES ON THEM . DEALERSHIP STATED THEY HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE. PURCHASING DEALERSHIP REFUSES TO HONOR REPLACEMENT/REIMBURSEMENT LIKE THERE IS NO ISSUE. *CN
BRAKE LIGHT COMES ON WHEN BRAKING, NEW SUV AND THE FRONT BRAKES HAS WORN OUT AFTER 18,000 MILES, DEALER SAYS THE SHOES ARE SOFT FROM THE FACTORY. BRAKE LIGHT FLASHES WHEN BRAKING. *TR
TIENE PROBLEMAS PARA ENCENDER AUNQUE TENGA BUENA CARGA DE ENERGA SU BATERIA, POR 6 VECES A PRESENTADO EL MISMO PROBLEMA. AL TRATAR DE ENCENDERLA NO ENCIENDE EL MOTOR, LA LUCES INTERNAS TIENEN POCO PODER Y LAS EXTERNAS TIENEN MUCHO PODER . , EL PANEL DE INSTRUMENTO ENCIENDE EL INDICADOR DE FUNCIONAMIENTO INCORRECTO (MIL), EN TODO MOMENTO EN QUE ESTA LA UNIDAD EN MOVIMIENTO. EL DISTRIBUIDOR EN PUERTO RICO NO SABE QUE LE SUCEDE. *TR
2009 DODGE JOURNEY BRAKE ISSUES. CAR WAS BOUGHT NEW IN JAN 09 AND IN NOV 09 THE BRAKES ARE WORN OUT. BRAKE WARE IS UNEVEN FROM FRONT TO BACK AND SIDE TO SIDE. MILEAGE ON THE CAR IS ABOUT 22,000 MILES. IF YOU LOOK AT HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/BRAKES/NOISY_BRAKES.SHTML YOU WILL FIND TWO COMPLAINS OF BRAKES WEARING OUT WAY TO EARLY. IF YOU LOOK AT HTTP://WWW.DODGEJOURNEYFORUM.COM/INDEX.PHP?SHOWTOPIC=463 THERE ARE 6 PAGES OF PEOPLE TALKING ABOUT ISSUES WITH BRAKES WEARING OUT AT OR BEFORE 22K MILES. SEEMS LIKE A SAFETY ISSUE TO ME THAT BRAKES DON'T LAST A YEAR. SEEMS THEY ARE WEARING OUT AT ABOUT HALF OF WHAT THEIR LIFE SHOULD BE. SEEMS TO ME THAT THE BRAKES ARE NOT SIZED RIGHT OR THE PADS THEY USE ARE NOT FORMULATED TO LAST OR THE ROTORS HAVE ISSUES THAT CAUSE THEM TO RUB THE PAD. *TR
THE BRAKE PEDAL AT A STOP WILL FADE TO THE FLOOR. *TR
ON SEPTEMBER 6, 2009, MY WIFE AND I WERE HEADED EAST ON HIGHWAY 19 OUTSIDE CHEROKEE, NC. A DUI DRIVER CROSSED THE CENTER LINE AND HIT OUR 2009 DODGE JOURNEY HEADON AND CAUSED US TO ROLL OVER AND COME TO REST UPRIGHT. OUR FRONT AIR BAGS DEPLOYED. OUR SIDE SEAT AND CEILING CURTAIN AIR BAGS DID NOT DEPLOY IN THE ROLL OVER. I WAS TRAVELING AT APPROX 45 MPH. ACCIDENT INVESTIGATED AND PHOTOS TAKEN BY CHEROKEE INDIAN POLICE DEPT. MY WIFE AND I WERE MEDEVAC BY HELICOPTER TO ASHVILLE, NC. MY VEHICLE A TOTAL LOSS BY INSURANCE COMPANY. HAVE PHOTOS OF INTERIOR SHOWING AIR BAGS DID NOT DEPLOY IN ROLL OVER. *TR
MY 2009 DODGE JOURNEY REQUIRED NEW ROTORS AND BRAKE PADS AT UNDER 20K MILES - THE BACK BRAKES NEEDED TO BE CHANGED BY 25K MILES. DEALER SERVICE CENTER COULD NOT GIVE A REASON AS TO WHY BOTH SETS OF BRAKES WOULD NEED TO BE CHANGED SO SOON. AFTER RESEARCHING ON THE INTERNET THIS WAS FOUND TO BE A COMMON PROBLEM. BRAKES THAT NEED TO BE CHANGED BEFORE 15K MILES OR YOU HAVE TO CHANGE THE ROTORS AS WELL SEEMS TO BE A DEFECT TO ME. I BELIEVED THE SQUEAK WAS DUE TO "DIRT IN THE WHEEL WELLS", AS I WAS TOLD WHEN I TOOK IT IN AT 15K MILES.... THIS IS VERY DANGEROUS AS WELL AS COSTLY. I AM NOW AT ALMOST 30K MILES AND THE SQUEAK IS BACK. CHANGING BRAKES EVERY 15K MILES IS LUDICROUS. *TR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT DURING ROUTINE INSPECTION A TECHNICIAN CONCLUDED THAT THE FRONT BRAKE SYSTEM INCLUDING THE ROTORS NEEDED TO BE REPLACED. HE THEN ADDED THAT THERE WAS ONLY 25 % LEFT ON THE REAR BRAKE PADS. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 20,780.
I PURCHASED A 2009 DODGE JOURNEY. AT 22,000 MILES THE BRAKES FAILED. THE FRONT BRAKE PADS HAD COMPLETELY WORN TO THE METAL. THE ROTORS WHERE GOUGED TERRIBLY. THE REAR WERE OK?...THE DEALER STATED "THEY MUST BE USING SOFT PADS"????....UNSAFE TO DRIVE, BRAKE FAILURE COULD OCCUR AT ANY MOMENT. THE 19' TIRES DO NOT MATCH THE VERY SMALL BRAKE ASSEMBLY...AND DODGE'S "BUMPER TO BUMPER" WARRANTY IS A LIE. *TR
METAL RAILS FOR THE 2ND ROW SEATS ARE SHARP ON THE ENDS. MY CHILD HAS BUMPED HER FOOT ON THIS NUMEROUS TIMES AND HAS CUT OPEN HER TOE ON THIS RAIL. *TR
APRIL 30, 2009 THE "IGNITION NODE MODULE" WENT OUT ON MY 2009 DODGE JOURNEY. AS OF TODAY I DO NOT HAVE MY CAR. I LIVE IN LOUISIANA AND MY CAR IS IN FT. WALTON, FLORIDA AT A LEE CHRYSLER DODGE. THERE WAS NO WARNING TO LET ME KNOW THIS WAS ABOUT TO HAPPEN. ME, MY WIFE, AND TWO CHILDREN WERE LEFT STRANDED IN FLORIDA. THE CAR IS AT THE FLORIDA DEALERSHIP PENDING BEING FIXED. *TR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS IN INCLEMENT WEATHER, THE VEHICLE SHIMMIES ABNORMALLY DUE TO SNOW ACCUMULATION ON THE FRONT WHEELS. THE CONTACT CALLED THE DEALER AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER ADVISED HER TO REFRAIN FROM DRIVING IN INCLEMENT WEATHER. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 15,000. UPDATED 5/26/09 *CN THE CONSUMER STATED THE STEERING WHEEL WOULD JUMP 45 DEGRESS UNLESS SHE SLOWED DOWN TO LESS THAN 25 MPH, BUT THE VEHICLE WOULD STILL SHAKE. UPDATED 05/28/09.*JB
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE SENSORS. THE FAILURE RECURRED NINE MONTHS LATER. CURRENTLY, THE DEALER IS REPAIRING THE VEHICLE. SHE BELIEVES THAT SUCH A NEW VEHICLE SHOULD NOT HAVE THESE DEFECTS SO SOON. THE FAILURE MILEAGE WAS 5,500 AND CURRENT MILEAGE WAS 14,900.
CAR LEAKS, RIGHT REAR DOOR LOCK WILL NOT ALWAYS LOCK, ALARM WILL NOT CUT OFF, CAR MAKES A FUNNY NOISE WHEN TURNING, CAR QUIT AND FINALLY GOT IT STARTED, PULLS TO LEFT, DOORS WILL LOCK AND WILL TAKE APPROX. 2 MINUTES FOR IT TO UNLOCK, MISSES WHEN PULLING. *TR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO START WITHOUT A KEY BEING PLACED IN THE IGNITION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT BUMPED THE KEY FOB AND THE VEHICLE AUTOMATICALLY TURNED OFF. THE POWER STEERING AND BRAKES FAILED. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE KEY FOB WAS VERY SENSITIVE. THEY KEPT THE VEHICLE OVERNIGHT AND FOUND NO FAILURES. THE CONTACT BELIEVES THAT THIS IS A SAFETY HAZARD. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
HAVE A 2009 DODGE JOURNEY AND NEED A WHOLE NEW TRANSMISSION AT 11,000 MILES AND NOW AT 13,000 MILES I NEEDED BRAKE PADS. STILL HAVE WHINING NOISE THAT NO DEALER CAN FIGURE OUT WHAT IT IS. I HAVE ALREADY HAD THE RADIO REPLACED, A RECALL COMPLETED AND SEVERAL OTHER ITEMS FIXED. IN LESS THAN A YEAR. UNFORTUNATELY, I CAN NOT AFFORD TO TRADE IT IN. *TR
I PURCHASED A 2009 DODGE JOURNEY ON FEBRUARY 28, 2009. I WAS VERY PLEASED WITH MY JOURNEY UNTIL WEDNESDAY, APRIL 1, 2009, WHEN I OPENED THE REAR HATCH TO FIND MY CAR HAD BEEN LEAKING WATER. I PROMPTLY TOOK MY CAR BACK TO THE DEALER WHERE THEY SUPPOSEDLY FIXED THE PROBLEM ONLY TO FIND THE PROBLEM WAS MADE WORSE ON THE NEXT DAY I HAD WATER STAINING IN COMPARTMENTS AT THE BOTTOM OF MY CAR. AS OF TODAY, APRIL 3, 2009 THEY HAVE NO ANSWERS AND MY CAR IS STILL NOT FIXED. I ASKED A FRIEND WHO PURCHASED THE SAME MODEL AND SHE SAID SHE HAD NOT NOTICED ANYTHING BUT HADN'T REALLY LOOKED SO WE LOOKED TOGETHER AND SHE HAS THE SAME PROBLEM. *TR
2009 DODGE JOURNEY...GREAT PRICE BUT...BOUGHT THE VEHICLE 10/09...NOISE FROM REAR SUSPENSION DRIVERS SIDE...DEALER KEEPS TELLING ME TO MUCH AIR IN TIRES AND THEY CAN'T FIND ANYTHING CAUSING KNOCKING SOUND...THE REAR BUMPER AROUND REAR TIRES SEEMS LOOSE...MPG IS TERRIBLE. *TR
THIS VEHICLE HAS SEVERAL DEFECTS THE FRONT END MAKES A WHINING NOISE WHEN TURNING ,THE DASH IS RUBBING ON THE WINDSHIELD WITH AN AWFUL NOISE, IT PULLS TO THE LEFT WHILE DRIVING, AND THE ENGINE SOUNDS LIKE A ROD IS ABOUT READY TO BLOW THROUGH THE HOOD. MY WIFE AND I ARE EMBARRASSED TO DRIVE THIS THING. *TR
I HAVE A BRAND NEW 2009 DODGE JOURNEY. THE STEERING MAKES NOISE, INTERIOR LIGHTS DON'T WORK, HAZARD LIGHTS DON'T WORK, LOCKS MALFUNCTION, ALARM MALFUNCTIONS AND WON'T TURN OFF...I BROUGHT IT IN TO HAVE THE STEERING ISSUE LOOKED AT AND WAS TOLD THEY NEED TO KEEP IT FOR AT LEAST A DAY TO FIX IT. THEY REFUSE, HOWEVER TO GIVE ME A RENTAL UNTIL THEY FIND A DIAGNOSIS, WHICH THEY NOW TELL ME WILL TAKE AT LEAST 2 DAYS. SO, I'M DRIVING AROUND WITH A CAR THAT HAS ONE THING AFTER ANOTHER BREAKING ON IT BECAUSE I CAN'T AFFORD TO GO 2 DAYS WITHOUT A CAR. I HAVE TO WORK. THEY DON'T STAND BY THEIR PRODUCT AND IT'S GOING TO CAUSE PROBLEMS FOR MANY CONSUMERS. *TR
2009 DODGE JOURNEY R/T EXTREME MOANING,GRINDING NOISE FROM RIGHT FRONT STRUT ASSEMBLY STRUT BEARING IS MADE OF PLASTIC AND STRUT SPRING ROTATED PUNCTURING SAME AND BECAME JAMMED INSIDE HOUSING NEW STRUT BEARING WAS INSTALLED BUT IT IS STILL MADE OF PLASTIC THE LEFT SIDE SPRING IS STARTING TO SHIFT ALSO & WILL BE REPLACED OLD PART IS AVAILABLE AND I ALSO HAVE PHOTOS. *TR
ON THE DODGE JOURNEY,THE AUTOMATIC SHIFTER HAS BEEN KNOCKED OUT OF DRIVE INTO REVERSE AT LEAST 5 TIMES AND ALL THE WAY INTO PARK AT LEAST ONE TIME. VEHICLE WAS IN MOTION. THIS OCCURRED BY BEING BUMPED BY A DOG MOVING AROUND FROM THE REAR SEAT INTO THE FRONT SEAT. THE JOURNEY WAS NOT ONE OF THE SELECTIONS ON WHICH SORT OF VEHICLE. *TR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE PULLED TO THE LEFT AND VIBRATED. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ON THREE SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR IDENTICAL FAILURES. THE TIRES WERE REPLACED; HOWEVER, THERE WAS NO RESOLUTION TO THE MALFUNCTIONS. ALSO, THE FUEL GAUGE DOES NOT OPERATE PROPERLY. THE VEHICLE HAS NOT BEEN REPAIRED CORRECTLY FOR THE FAILURES. THE FAILURE MILEAGE WAS 60 AND CURRENT MILEAGE WAS 3,235. UPDATED 10/14/08. *LJ THE CONSUMER STATED THERE WAS A PROBLEM WITH THE TIRES. UPDATED 10/16/08. *JB
WHILE DRIVING THE DODGE JOUNEY, UP A HILL, IT JUST STOP. WE WERE NOT OUT OF GAS. HAD TO E TOWED TO LEVEL GROUND. THE RIDE IS VERY ROCKY, AND SHE PULLS TO THE RIGHT. IT IS VERY HARD TO SEE ALL AROUND THE CAR. THE EXHAUST SEEMS OUT OF CONTROL. *TR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE HAS KUMHO 20550R15 TIRES. WHILE DRIVING BETWEEN 70-75 MPH, THE CONTACT FELT A SLIGHT VIBRATION, WHICH THEN BEGAN TO WORSEN. WHEN HE STOPPED FOR GAS, HE NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS BULGE FROM THE INSIDE OUT. HE PAID TO REPLACE ALL FOUR TIRES BECAUSE HIS WIFE FEARED THAT THE OTHER THREE WOULD EXPERIENCE THE SAME FAILURE. THE CURRENT MILEAGE WAS 4,900 AND FAILURE MILEAGE WAS 3,439. UPDATED 09/16/08 *BF UPDATED 09/22/08.
2009 JOURNEY SXT WITH 860 MILES WAS DRIVING INTO PARKING LOT WHEN VEHICLE LOST POWER, VEHICLE WOULD NOT RESTART. TAKEN TO DEALER AND PCM WAS REPLACED. ALSO COMPLAINED OF GRINDING/WHINING NOISE WHILE DRIVING, RETURNED TO THE DEALERSHIP 4 TIMES BEFORE REPAIRS WERE ATTEMPTED. POWER STEERING PUMP AND RACK AND PINION REPLACED. STILL HAVE WHINING NOISE INTERMITTENTLY WHILE TURNING LEFT. *TR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE GEAR SHIFTER WILL AUTOMATICALLY MOVE OUT OF POSITION WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS WHEN THE CONTACT SLIGHTLY TAPPED THE GEAR SHIFTER, WHICH CAUSED THE VEHICLE TO SHIFT INTO GEAR OR NEUTRAL WHILE IN MOTION. THE CONTACT CONSIDERS THIS TO BE A VERY SERIOUS SAFETY RISK. THE FAILURE MILEAGE WAS 40 AND CURRENT MILEAGE WAS 300. UPDATED 06/09/08 *BF
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →