Page 26 of 29 · complaints 1,251–1,300 of 1,433

2009 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes, Hydraulic
Filed Mar 5, 2011FL

SINCE PURCHASING MY NEW DODGE JOURNEY I HAVE REPEATEDLY BEEN GOING BACK TO THE DEALER'S WITH THE SAME ISSUE. MY VEHICLE KEEPS ON VIBRATING AND PULSATING WHEN BRAKING. IT IS OCCURRING BETWEEN 3 TO 4,000+MILES AND EVERYTIME I TAKE IT IN IT'S JUST SPIN/CUT ROTORS AND REPLACE PADS. I EVEN WROTE AN ANGRY LETTER TO CHRYSLER AND THEY MADE ARRANGEMENTS FOR A CUST SERVICE REP TO MEET WITH THE DEALERS TO RESOLVE ISSUE. WHICH DOES HELP, BUT FOR ONLY A SHORT PERIOD OF TIME THEY ARE NOT LOOKING INTO THE REASON THE BRAKES AND ROTORS ARE BEING USED UP SO QUICKLY. REPLACING THE PARTS IS GREAT BUT FOR HOW LONG IS CHRYSLER GOING TO IGNORE THE OVERALL PROBLEM. THERE IS A PROBLEM WITH THE BRAKING SYSTEM OF THIS VEHICLE. I HAVE NUMEROUS JOB RECORDS TO SHOW HOW MANY TIMES I'VE BEEN TO THE DEALERS AND ALL THAT IS HAPPENING IS MORE OF THE SAME CUT ROTORS REPLACE PADS. ONLY ON MY LAST VISIT WAS I MADE AWARE OF A WARRANT EXTENSION FOR THE SAME PROBLEM ONLY NOW I HAVE TO PAY A DEDUCTIBLE. I CALLED CHRYSLER CUSTOMER SERVICE AND THEY MADE ME AWARE OF THE FACT THAT THEY EXTENDED THE WARRANT BASED ON COMPLAINTS, BUT ISSUED NO RECALLS BECAUSE THE BRAKES ARE STILL DEEMED SAFE. I HAVE BEEN TO THE DEALER'S AT LEAST 6 OR SEVEN TIMES FOR THIS ISSUE AND I HAVE A HARD TIME BELIEVING THAT ALL THAT'S BEING DONE IS AN EXTENSION OF WARRANTY. WHAT'S GOING TO HAPPEN AFTER THE THREE YEARS. I HAVE LOST MY PERSONAL TIME SITTING IN A DEALERSHIP'S AND NOW IT LOOKS LIKE MY WALLET WILL BE TAKING A HIT FROM DEDUCTIBLES EVERYTIM

Service Brakes, Electric
Filed Mar 3, 201114,000 milesGA

I PURCHASED A 2009 DODGE JOURNEY IN AUGUST OF 2008. I HAVE HAD REPEATED PROBLEMS WITH ROTOR AND BRAKE WEAR. THE ROTORS HAVE BEEN REPLACED TWICE AND ALL 4 BRAKES HAVE BEEN REPLACED TWICE WITH THE FRONT BEING REPLACED 3 TIMES. THE FIRST OF WHICH OCCURRED JUST PAST 12,000 MILES. THIS IS WHEN BRAKE AND ROTOR WEAR WARRANTY ENDS. I HAVE ALSO HAD SIGNIFICANT PROBLEMS WITH THE WIRING SENSOR MODULE, RESULTING IN STABILITY CONTROL AND ANTI-LOCK BRAKE LIGHT TO COME ONE. I ALSO HAVE POWER PORTS IN THE VEHICLE THAT DO NOT WORK AS WELL AS A LIFT GATE THAT DOES NOT LOCK. I CURRENTLY HAVE 48,000 MILES ON THE VEHICLE AND NOW HAVE ISSUES WITH LEAKING. I AM UNSURE HOW WATER IS ENTERING THE VEHICLE, POSSIBLY THRU THE AIR CONDITIONING DRAINAGE SYSTEM. THE ENTIRE DRIVERS SIDE FLOOR BOARDS ARE WET AS WELL AS THE BUILT IN COOLER BEHIND THE DRIVERS SEAT BEING COMPLETELY FILLED WITH WATER WITHIN SEVERAL DAYS OF EMPTYING. THIS OCCURS WHEN IT IS NOT RAINING OR WET OUTSIDE. I NOW HAVE MOLD ISSUES IN THE VEHICLE. MYSELF AND MY CHILDREN HAVE SIGNIFICANT ALLERGIES AND ASTHMA. THIS VEHICLE IS UNSAFE TO DRIVE. THE ELECTRICAL PROBLEMS RESULTING IN AIR BAG FAILURE ARE DEFIANTLY SCARY. *TR

Service Brakes, Hydraulic
Filed Feb 19, 201128,000 milesMI

I HAVE HAD THE DODGE JOURNEY FOR LESS THAN 2 YEARS AND IT ONLY HAD 28000 MILES TOOK IT IN FOR A NOISE COMING FROM FRONT OF CAR. THE DEALER TOLD ME IT NEEDED FRONT BRAKES AND ROTORS AND IT WAS NOT COVERED BY WARRANTY. I TOOK IT TO A LOCAL MECHANIC AND HE DID THE FRONT BRAKES AND ROTORS AND SAID THE BACK BRAKES AND ROTORS NEEDED TO BE REPLACED ALSO AND THAT HE HAS NEVER SEEN THE BACK BRAKES WITH ONLY 28000 MILES THAT NEEDED TO BE REPLACED. $700.00 ON A CAR THAT ISN'T EVEN 2 YEARS OLD AND STILL UNDER WARRANTY????? NOT VERY HAPPY WITH THE CAR OR CHRYSLER THE COMPANY. THEY NEED TO PUT OUT A BETTER PRODUCT.

Electrical System
Filed Feb 10, 201143,201 milesVA

PURCHASE A DODGE JOURNEY 2009. I INFORM THE DEALER THAT THE WINDOWS WERE NOT COMING DOWN AS THEY SHOULD. DIDN'T GET FIXED. THE KEYLESS REMOTE WAS SUPPOSE TO BE WITH THE CAR IT WASN'T, THEY INSTALLED A AFTER MARKET KEYLESS REMOTE, DON'T WORK CORRECT. THE BRAKES WERE SQUEAKING AND COULD HEAR AIR WITHIN THE CAR WHEN APPLYING BRAKES. I WAS TOLD THAT THERE'S NOTHING WRONG AND IT WAS NORMAL. IT HAS BEEN 4 TO 5 MONTHS LATER NOW ITS NOT STARTING . CONTACT CHRSYLER LLC , TOLD ME I HAD TO HAVE IT TOWED TO A DEALER , GET DIAGNOSE , GET IT FIXED AND I HAVE TO PAY FOR IT ALL AND THEY WILL REIMBURSE HALF FOR THE PART , LABOR IS ALL ON ME. THE VEHICLE HAS DONE THIS NO START PROBLEM 3 TIMES IN 2 AND HALF DAYS. ALSO NOTICE THAT THE STEERING COLUMN GETS HOT FOR SOME UNFORESEEN REASON . INFORM THE DEALER I PURCHASE MY JOURNEY FROM , I WAS TOLD THAT IS NORMAL. STILL HAVE THE JOURNEY CAN'T TRADE IN BACK BECAUSE I HAVE NO MONEY , SO I AM STUCK WITH IT . HAVING IT TOWED TO DEALER TO GET PROBLEM LOOKED AT AND ALL EXPENSE IS ON ME. WHAT DO I DO . I THINK CHRSYLER WILL NOT REPAY ME. I HAVE TO BORROW MONEY TO GET THIS DONE BECAUSE THIS IS MY ONLY TRANSPORTATION. I AM SCARED THAT I MIGHT HAVE A ELECTRICAL FIRE WHILE DRIVING AND WILL NOT NOTICE IT UNTIL IT TOO LATE. WHAT DO I DO. PLEASE HELP IN RICHMOND VA. *TR

Air Bags › FrontalCrash
Filed Feb 9, 2011640 milesMO

I WAS SITTING STOPPED IN RUSH HOUR TRAFFIC ON 06.17.2008 ON HWY 270. A TRUCK TRAVELING AT APPROX 60 MPH HIT THE REAR OF THE JOURNEY . THE TRUCK REMAINED CONNECTED AND PUSHED THE JOURNEY FORWARD INTO 3 ADDITIONAL CARS AND ONE PICKUP TRUCK. MOST VEHICLES SUFFERED HEAVY DAMAGE AND ME AND TWO OTHERS WERE TRANSPORTED TO EMERGENCY ROOMS. THE POLICE REPORT INDICATED 86' OF SKID MARKS AND THE TRUCK DRIVER WAS TICKETED + ASSIGNED 100% BLAME. MY INJURIES INCLUDED CHEST COMPRESSION, BRIEFLY BLACKED-OUT, HEAVY BRUISING FROM THE LEFT SHOULDER TO THE LEFT KNEE, STRAINED NECK AND NERVE DAMAGE. PRE-ACCIDENT I WAS IN THE DRIVER'S SEAT AND WEARING THE SEAT BELT/SHOULDER HARNESS. POST ACCIDENT MY UPPER BODY WAS AGAINST THE DRIVER DOOR WITH THE STEERING WHEEL COMPRESSED AGAINST MY CHEST. THE FRONT AND SIDE JOURNEY AIRBAGS DID NOT DEPLOY. THE LAP AND SHOULDER BELT DID NOT PREVENT ME FROM BEING THROWN INTO THE STEERING WHEEL AND OUT OF THE DRIVERS SEAT. I DID NOT HAVE SEAT BELT BURN MARKS THAT MAY BE EXPECTED FROM A HIGH SPEED MULTIPLE IMPACT ACCIDENT OF THIS KIND. THE JOURNEY TRAVELED APPROX 60' AFTER IMPACT WAS SUBJECT TO 1 HARD IMPACT TO THE REAR AND 4 HARD IMPACTS TO THE FRONT. THE JOURNEY REPAIRS COST $15,000. IT HAS BEEN 2.5 YEARS SINCE THE ACCIDENT AND I HAVE CRONIC PAIN AND LOSS OF MOTION IN THE NECK. *TR

Service Brakes, Hydraulic
Filed Feb 9, 201119,100 milesMO

AT 19,100 MILES I TOOK THE 2009 DODGE JOURNEY TO A MISSOURI REQUIRED SAFETY INSPECTION STATION. THE INSPECTOR CALLED ME AND REPORTED THAT THE FRONT DISC BRAKES WHERE NEAR FAILURE. IN PARTICULAR THE ROTOR ON THE FRONT DRIVERS SIDE IS WORN VERY THIN. THE ESTIMATED REPAIRS ARE APPROX $800. THE MECHANIC'S OPTINION IS THAT THE ROTORS WERE DEFECTIVE OR INSUFFICIENT, AND THAT THE UNEVEN WEAR COULD BE CAUSED BY DEFECTIVE CALIPERS. *TR

Service Brakes, Hydraulic
Filed Feb 9, 201116,500 milesMI

PASSENGER REAR TIRE KEPT LOSING AIR. THE GOODYEAR SERVICE GARAGE BROKE THE TIRE DOWN AND CLEANED UP SEAL AREA AND I NOTICED IT STILL LEAKED AIR A WEEK LATER. THE SENSOR CAME BACK ON.. I PUT AIR IN TIRE AND IT LASTED ANOTHER WEEK TOOK IT BACK TO SERVICE GARAGE. THEY DISCOVERED THE STEM WITH THE SENSOR HAD A CRACK IN IT. IF IT WASN'T UNDER WARRANTY IT WOULD COST $40-$60 TO REPLACE. THAT'S A LOT OF MONEY FOR A VALVE STEM. THIS SENSOR IS A WASTE OF MONEY. LOOK AT YOUR TIRES SAVE MONEY. WHILE THE SERVICE CENTER FIXED THAT THEY SAW MY FRONT BRAKE PADS WORN DOWN TO ALMOST NOTHING AND THE ROTORS ALMOST COMPLETELY SHOT. HAVING ONLY 16,500 MILES ON MY JOURNEY I FEEL A SENSOR WOULD HAVE HELPED FOR THIS $360 REPAIR JOB. I GET A NEW BUT BARLEY LEGAL ROTOR YOU SELL FOR NEW. CAN;T EVEN TURN THEM DOWN ANY MORE. HAVING TO REPLACE THEM WITH ONLY 16,500 MILES IT A BUNCH OF --AP!! WHERE'S MY WARRANTY ON THIS. JUST SEND ME MY $360 AND WE'LL CALL IT EVEN. THE SAY DRIVING A SAFE AUTOMOBILE IS TOP PRIORITY. LET'S FIX THESE ROTORS. *TR

Service Brakes, Hydraulic
Filed Feb 8, 201173,000 milesTN

FRIDAY, FEBRUARY 4, 2011 AT APPROXIMATELY 4:00 CALL WAS PLACED AT 3:58 I WAS DRIVING DOWN THE INTERSTATE IN MY 2009 DODGE JOURNEY. I NOTICED THAT MY CAR WAS BOUNCING AND VIBRATING EVERYTHING IN THE CAR. I PULLED OVER AND I ROLLED DOWN MY WINDOW. IT SMELLED LIKE MY CAR WAS ON FIRE. I IMMEDIATELY CALLED THE AUTOMOTIVE DEPARTMENT WHERE I BOUGHT THE CAR. I EXPLAINED TO THEM THE SITUATION AND THEY SAID THAT THEY WOULD SEE MY VEHICLE IMMEDIATELY. I PULLED THE VEHICLE IN AND THEY SAID THAT MY BACK BRAKES ON ONE SIDE HAD BECOME VERY HOT AND THE OTHER BRAKE WAS WARM. THEY STATED THAT MY CALIPER BROKE AND THEY WERE LOOKING INTO IT, BUT I WOULD NOT BE ABLE TO DRIVE MY VEHICLE HOME BECAUSE THE BRAKES LOCKED DOWN AND THE CAR FAILED. A MAN IN THE AUTOMOTIVE DEPARTMENT STATED, 'YOU ARE VERY LUCKY THAT YOU PULLED OVER AND BROUGHT IT IN. THIS TYPE OF THING IS VERY DANGEROUS.' THE CAR SHOULD NOT HAVE FAILED AND THEY ARE UNSURE WHY IT DID AND THEY HAVE NO EXPLANATION AS TO WHY IT FAILED. WHEN I WENT TO PICK THE CAR UP, THE MECHANIC SAID IT WAS THE FRONT LEFT CALIPER THAT BROKE AND THIS CAUSED THE CAR TO FAIL AND MY BRAKES LOCKED DOWN.

Service Brakes, Hydraulic
Filed Feb 7, 201141,600 milesMA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE HAVING THE VEHICLE EXAMINED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS TOLD THE REAR BRAKE CALIPERS WERE NOT FUNCTIONING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 41,600. UPDATED 03/03/11 *BF THE CONSUMER STATED THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DISCOVERED TRANSMISSION FLUID WAS LEAKING. UPDATED 03/08/11

Service Brakes, Hydraulic
Filed Feb 1, 201115,000 milesCA

BRAKE ROTOR AND PAD WEAR FAILURE AT 15K MILES. BRAKES HAD TO BE REPLACED FRONT AND REAR AS THE ROTORS HAD WARPED ON A 2009 DODGE JOURNEY WITH 15K MILES OF MOSTLY HIGHWAY DRIVING ($1100). FAULT WAS NOTICED DUE TO VIBRATIONS DURING BRAKING. DODGE REFUSED TO ACCEPT ANY LIABILITY FOR THIS ISSUE AND BLAMED POOR BRAKING. WHEN REPLACING THE ROTORS WITH NEW DEALER SUPPLIED PARTS THEY ARE VISIBLY THICKER THAN THE ORIGINALS AND I WAS ADVISED BY THE DEALERSHIP THAT THESE WERE MORE SUITED TO THE VEHICLE. SHOULD THIS NOT BE THE CASE WHEN MANUFACTURED? CHECK ADDITIONAL SITE FOR SIMILAR CASES - HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/BRAKES/PREMATURE_BRAKE_AND_ROTOR_WEAR.SHTML. THERE ARE 104 REPORTED CASES ON THIS SITE ALONE.

Service Brakes, Hydraulic
Filed Jan 25, 201134,000 milesVA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY SE. WHILE DRIVING APPROXIMATELY 30-35 MPH, THE CONTACT STATED THAT THE BRAKES EXHIBITED AN UNUSUAL SQUEALING NOISE THAT WOULD BECOME LOUDER WHEN THE BRAKES WERE APPLIED. IN ADDITION, THE VEHICLE WOULD EXHIBIT AN ABNORMAL RUBBING NOISE WHEN ATTEMPTING A TURN. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT WITH THE DEALER FOR DIAGNOSIS AND POSSIBLE REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 34,100.

Tires › Pressure Monitoring and Regulating Systems
Filed Jan 14, 201123,102 milesNY

I OWN A 2009 DODGE JOURNEY, WITHIN THE LAST MONTH MY WIFE AND I HAVE BOTH EXPERIENCED TIRE BLOWOUTS. THE PROBLEM COMES FROM THE VALVE OF THE TIRE SNAPPING OFF AND IMMEDIATE LOSS OF AIR PRESSURE. THESE INCIDENTS HAVE TAKEN PLACE IN THE WINTER. THIS IS A VERY DANGEROUS MATTER THAT NEEDS TO BE FOLLOWED UP. AFTER THE FIRST INCIDENT 12/12/2010, I TOOK VEHICLE TO MY MECHANIC WHO PUT A RUBBER VALVE ON TILL I COULD VEHICLE INTO DEALER. THE SECOND INCIDENT TOOK PLACE 1/13/2011. I CALLED THE DODGE DEALER TOLD HIM ABOUT WHAT HAD HAPPENED AND SCHEDULED AN APPOINTMENT TO HAVE VALVES REPLACED, WHEN I ASKED IF THEY WOULD REPLACE OTHER TWO VALVES I WAS TOLD THEY WOULD HAVE TO CONTACT TALK TO DODGE. DODGE SAID IT WOULD PAY FOR DAMAGE TO TIRE THIS SHOULD BE AN IMMEDIATE RECALL WHEN YOUR DEALING WITH SAFETY. *TR

Service Brakes, Hydraulic
Filed Jan 10, 201119,000 milesCT

I HAVE A 2009 DODGE JOURNEY STX I RECENTLY HAD TO REPLACE THE BRAKES ON MY CAR- THEY WERE NOT STOPPING AND MADE A TERRIBLE RUBBING NOISE. MY MAJOR CONCERNS ARE THESE: SINCE I PURCHASED THE CAR- NEW IF YOU STOP SUDDENLY THE WHOLE CAR BUCKS FORWARD AND SKIDS. THE OTHER CONCERN IS THE VERY EARLY WEAR OF THE BRAKES.. UPON FURTHER RESEARCH I FOUND THAT MANY OTHER DODGE JOURNEY CONSUMERS HAVE HAD EARLY BRAKE WEAR. I HAVE NEVER REPLACED BRAKES IN ANY OTHER VEHICLE BEFORE 40,000 MILES. I DRIVE MOSTLY HIGHWAY SHORT DISTANCES IT IS VERY SCARY NOT KNOWING WHEN THE BRAKES ARE GOING TO WEAR. IT IS NOT A COVERED WARRANTY ITEM. IT IS VERY COSTLY AND TIME CONSUMING. THERE ARE CLASS ACTION SUITS ON THE THIS SAME ISSUE IN 2 SEPARATE STATES.

Tires › Pressure Monitoring and Regulating Systems
Filed Jan 9, 201141,038 milesID

WE PURCHASED A USED 2009 DODGE JOURNEY WITH 41,000 MILES ON IT. THE LOW TIRE INDICATOR LIGHT WAS ON, WHICH THE DEALER ASSURED US WAS DUE TO COLD WINTER AIR. 10 DAYS LATER A TIRE WENT FLAT SITTING IN THE DRIVEWAY. I CHANGED THE TIRE TO THE DONUT SPARE, TOOK IT TO A TIRE STORE, AND THEY EXPLAINED THAT THE TPMS DEVICE HAD BROKEN, WHICH HAD ALLOWED THE TIRE TO DEFLATE. THEY CHECKED THE OTHER TIRES AND 3 OF THE 4 TIRES HAD BROKEN TPMS DEVICES. THE MECHANIC INDICATED THEY SAW SIMILAR PROBLEMS WITH LOTS OF DODGE VEHICLES, ESPECIALLY IN WINTER. THE TIRE STORE DID NOT HAVE THE PARTS THEY NEEDED TO FIX IT RIGHT THEN, SO A REGULAR VALVE STEM WAS PLACED IN THOSE THREE TIRES AS A TEMPORARY FIX. THE MECHANIC INDICATED THAT THE TPMS DEVICES IN THE OTHER TWO TIRES WERE SO BROKEN THAT ANY SUDDEN DISTURBANCE, SUCH AS A POTHOLE, COULD HAVE CAUSED THEM TO LOSE PRESSURE VERY QUICKLY, AND THAT THIS WAS A DEFINITE SAFETY HAZARD. *TR

Service Brakes, Hydraulic
Filed Jan 4, 20119,728 milesTX

FRONT AND REAR BRAKES AND ROTORS EXCESSIVE WEAR. AGAIN ON 29 DEC 2010 BRAKES AND ROTORS EXCESSIVELY WORN AT 15312 MILES.

Electrical System
Filed Dec 31, 20102,000 milesTX

AT 2000 MILES ON MY 2009 DODGE JOURNEY I STARTED HAVING PROBLEMS WITH MY FRONT PASSENGER WINDOW STICKING, AND BRAKES SQUEAKING. ALSO CAR NOT SHIFTING WHEN TAKING OFF AND WHEN YOU SLOW DOWN AND TRY TO SPEED BACK UP. I TOOK IT IN. THEY TOLD ME MAYBE SAP IN WINDOW AND BRAKES FINE. THREE DAYS LATER WINDOW ACTING UP AGAIN. TOOK IT IN. SAME REASON. CLEANED AND GREASED. THIS IS THE EIGHT TIME I'VE TAKEN IT IN. THEY HAVE REPLACED MOTORS, SWITCHES, TRACKS, SEALS AND NOW WONT ROLL UP OR DOWN . THE BRAKES HAVE BEEN AN ISSUE SINCE THE START. AT 21000 MILES THE DEALER TELLS ME I NEED NEW PAD AND ROTORS. TAKE IT TO BRAKE SHOP AND THEY TELL ME ALL I NEED IS PAD. BRAKES WORKING FINE RIGHT NOW BUT STILL SQUEAK EVERY NOW AND THEN. THEY HAVE REPLACED ELECTRICAL HARNESSES THAT MAY CATCH ON FIRE. THE SQUEAKING NOISE NOW HAS TURNED INTO OTHER PARTS THAT ARE HAVING TO BE REPLACED. MY COMPUTER CHIP HAS BEEN RESET 4 TIMES AND CHEAP PLASTIC MIRRORS ON VISORS AND SUNGLASS HOLDER AND LIGHT ON INSIDE ROOF. THE SPRINGS ON MY BACK DOORS HAVE POPPED OUT LEAVING THE DOOR STUCK OPEN. WENT TO EAT WITH 23000 MILES ON THE CAR AND AFTER LEAVING THE CAR WOULD NOT START. CALLED DEALER AND THEY CALLED A TOW TRUCK AND WANTED ME TO PAY FOR THAT ALSO. MY CAR HAS BEEN IN TWO DIFFERENT DEALERSHIPS ON 10-15 DIFFERENT OCCASIONS FOR REPAIRS. THEY STILL HAVE NOT GOT THESE ISSUES FIXED. WHAT CAN I DO? *TR

Wheels
Filed Dec 31, 201034,000 milesKS

PRE-MATURE REAR BRAKE FAILURE. *TR

Air Bags
Filed Dec 30, 201042,000 milesNC

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE DRIVERS SIDE DOOR WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER FILED REPORT 20274743. THE FAILURE AND THE CURRENT MILEAGES WERE 42,000.

Unknown or Other
Filed Dec 27, 201025,000 milesNC

2009 DODGE JOURNEY - HAD A COMPLETE BRAKE REPLACEMENT (ROTORS TURNED, PADS REPLACED) AT 25000 (FEBRUARY 2010) AND NOW AT 53000 WE HAVE BEEN TOLD ALL ROTORS NEED TO BE REPLACE, THE FRONT RIGHT ROTOR IS CRACKED, ALL BREAK PADS NEED TO BE REPLACED. CALLED CHRYSLER TONIGHT 12/27/2010 AT 7:05 PM AND THEY NO REPORTS OF PROBLEMS WITH THE DODGE JOURNEYS AND BRAKE/ROTOR PROBLEMS. THEY ADVISED US TO GET THE VEHICLE REPAIRED AT A CHRYSLER DEALERSHIP AND HAVE THEM SEND IT IN TO CORPORATE. THEY MAY PAY FOR THE REPLACEMENT - THEY HAVE NOT PAID FOR ANYONE'S REPLACEMENTS NOR HAVE THEY ISSUED A RECALL. THIS IS MY SECOND LEMON FROM CHRYSLER/DODGE THE FIRST WAS A CHRYSLER 300 WHEN THE FRONT END WOULD NOT STAY IN ALIGNMENT. PLEASE DO SOMETHING ABOUT THIS CORPORATION. LOTS OF AMERICANS ARE BEING VICTIMIZED BY THE CAR COMPANIES. THIS ABSOLUTELY MUST BE STOPPED. *TR

Service Brakes, Air
Filed Dec 23, 201025,149 milesNJ

AFTER ONLY HAVING 25,000 MILES, MY 2009 DODGE JOURNEY NEEDED TO GET ALL NEW BRAKE PADS AND ROTORS. THIS CAME ON SUDDENLY AS MY CAR JUST BEGAN HAVING A GRINDING SOUND EVERY TIME I PRESSED THE BREAKS. I HAVE TWO SMALL CHILDREN AND FEEL THAT THIS COULD HAVE BEEN A DANGEROUS SITUATION. AFTER MUCH RESEARCH, I HAVE FOUND THAT THERE HAVE BEEN MANY REPORTED INCIDENTS OF THE SAME OCCURRENCE WITH THE 2009 DODGE JOURNEY. AFTER DISCUSSIONS WITH CHRYSLER DODGE, I SUGGESTED THAT THIS BE LOOKED INTO FOR A RECALL SO THAT THIS UNSAFE SITUATION NOT OCCUR TO ANOTHER PERSON, POSSIBLY ENDING MUCH WORSE THAN MY SITUATION DID. I AM AWAITING REIMBURSEMENT FOR A PORTION OF THE AMOUNT PAID TOWARD THE BRAKES, AND AS MUCH AS I WOULD LIKE TO BE FULLY REIMBURSED, I AM MORE CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE SAFEY OF OTHERS.*LN

Tires › Pressure Monitoring and Regulating Systems
Filed Dec 21, 201025,000 milesWI

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TIRE PRESSURE MONITOR VALVE HAD FRACTURED ON EACH TIRE EXCEPT THE FRONT PASSENGER SIDE TIRE. AFTER THE FIRST FAILURE, THE DEALER REPAIRED THE VEHICLE. AFTER THE SECOND FAILURE, THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PARTS FOR REPAIR WERE ON NATIONAL BACKORDER. THE VEHICLE WAS EVENTUALLY REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE. UPDATED 02/09/11*LJ UPADTED 03/03/11

Power Train › Automatic Transmission
Filed Dec 21, 201040,000 milesOH

THE 2009 DODGE JOURNEY BUILDS UP CARBON IN THE CYLINDERS. THIS WILL CAUSE THE CYLINDERS TO FAIL. THE CAR WILL SHAKE WHILE DRIVING DOWN THE ROAD AND WILL SHIFT INCORRECTLY. IT IS EXTREMELY SCARY WHILE DRIVING 55 MILES PER HOUR. YOU HAVE NO IDEAL WHAT IS WRONG. AFTER MANY TRIAL AND ERRORS WITH DODGE THE PROBLEM OF IS ONLY FIXED BY GETTING YOUR ENGINE TORE APART. THEY WILL TELL YOU AT FIRST BAD SPARK PLUGS. THIS IS INCORRECT. THEN THEY SAY BAD GAS. THIS IS INCORRECT. THEN CLEAN THE CARBON OUT. THIS TO IS A TEMPORARY FIX, THEY MUST REDO THE ENGINE, BUT I FEEL THIS IS AGAIN A TEMPORARY FIX, BECAUSE THEY JUST REPLACES PARTS IN ANOTHER 40,000 MILES IT IS BOUND TO HAPPEN AGAIN. I ONLY HOPE BY LETTING EVERYONE KNOW THIS WILL ONLY HELP TO HAVE DODGE RETHINK ABOUT REPLACING THE PARTS TIME AND TIME AGAIN, AND REALLY LOOK INTO THE MATTER AND FIX THE PROBLEM FOR THE CONSUMER. *TR

Service Brakes, Hydraulic
Filed Dec 17, 2010FL

BRAKES AND ROTORS FAIL PREMATURELY ON DODGE JOURNEY. I'VE HAD TO REPLACE THE BRAKES AND ROTORS THREE TIMES NOW IN THE PAST 12 MONTHS. THE ROTORS WARP CAUSING THE VEHICLE TO SHAKE. I DON'T THINK THAT THE BRAKE SYSTEM THAT DODGE PUT IN THESE CARS FUNCTIONS CORRECTLY. *TR

Service Brakes, Hydraulic
Filed Dec 17, 201015,000 milesNY

BRAKE FAILURE BRAKES AND ROTORS WORN TO A DANGEROUS CONDITION PREMATURE WITHOUT AND WARNING OR PANEL LIGHT.

Suspension › Front
Filed Dec 15, 201055,000 milesPA

19 INCH KUHMO TIRES AND THE SUSPENSION ON THE FRONT END 2009 DODGE JOURNEY, IT RUBS UNDER THE WHEEL WELL CAUSING MY FRONT TIRE TO BLOW OUT, THE OTHER TIRE IS HEADING IN THE SAME DIRECTION, WORN REAL BAD ON INSIDE EDGE, THE SPRING SITS LOW IN THE WHEEL WELL AND WHEN YOU BOUNCE IT HITS AND RUBS. *TR

Service Brakes, Hydraulic
Filed Dec 15, 201017,000 milesNY

AT 17,000 MILES, BRAKES ARE COMPLETELY WORN ALREADY. *TR

Service Brakes, Hydraulic
Filed Dec 11, 201021,400 milesTX

PURCHASED A 2009 DODGE JOURNEY SXT IN 02/09; TOOK CAR IN TO DEALERSHIP 11/30/10 FOR ROUTINE OIL CHANGE/MAINTENANCE AND WAS TOLD THE FRONT BRAKES WERE SHOT EVEN THOUGH THE CAR HAS LESS THAN 21,000 MILES ON IT AND VEHICLE HAS HAD STRINGENT MAINTENANCE. WAS TOLD BY THE SERVICE DEPT THAT JOURNEYS "ARE JUST HARD ON BRAKES". THEN CONTACTED SEVERAL LOCAL BRAKE SHOPS AND WAS TOLD THIS WAS WAY TOO EARLY FOR BRAKES TO BE FAILING. NO WARNING LIGHT ON DASH; ONLY INDICATION BRAKES WERE BAD WAS A LITTLE GRABBING OR MUSHY FEELING UPON BRAKING, OCCASIONAL SLIGHT SQUEALING NOISES BUT THIS WAS INFREQUENT. UPON CHECKING THE INTERNET I FOUND HUNDREDS OF COMPLAINTS FROM OTHER DODGE JOURNEY OWNERS OF PREMATURE WEAR ON BRAKES. CONTACTED DODGE CORPORATE OFFICE; SPOKE WITH SERVICE REP AND EXPLAINED THE PROBLEM. SHE AGREED FRONT BRAKES SHOULD NOT BE WEARING OUT THIS EARLY; SHE CONTACTED THE LOCAL DEALERSHIP WHERE I BOUGHT THE CAR (WHICH I HAD ALREADY DONE). SHE CALLED ME BACK AND SAID THEY HAD WORKED OUT THAT I NEEDED TO TAKE THE CAR IN AND REPLACE THE FRONT BRAKE PARTS AND UPGRADE TO HEAVIER DUTY PARTS. KICKER IS THAT I WAS SUPPOSED TO PAY FOR EVERYTHING; I POINTED OUT THAT THE FACTORY PARTS ORIGINALLY ISSUED ON THE CAR WERE OBVIOUSLY NOT HEAVY DUTY FOR A 3800 POUND CAR AND THAT THE BRAKES WERE A DESIGN DEFECT. SHE STATED THAT IT WAS CONSIDERED TO BE NORMAL WEAR AND THAT DODGE WOULD NOT REPLACE PARTS; DEALERSHIP STATED THE SAME. ASKED IF IT WOULD TAKE SOMEONE DYING IN A CRASH FROM BRAKE FAILURE TO GE

Unknown or Other
Filed Dec 10, 201052,800 milesIL

THE KUHMO TIRES ON THE 2009 DODGE JOURNEY WERE SHREDDING APART AND SHOWING THE STEEL TREAD. KUHMO IS NOT CURRENTLY MAKING A TIRE TO REPLACE IT AND THEY ARE BACK ORDERED UNTIL MAY OF 2011.

Service Brakes, Hydraulic
Filed Dec 5, 20108,800 milesAZ

2009 DODGE JOURNEY: PRE-MATURE BRAKE AND ROTOR WEAR CAUSING STEERING SHAKE AT 8,800 MILES AND AGAIN 10 MONTHS LATER AT 15,000 MILES. *TR

Unknown or Other
Filed Dec 2, 201060,000 milesNY

I OWN A 2009 DODGE JOURNEY WITH 78,000 MILES THE CAR HAS BEEN GREAT. AT 60K MILES I NEEDED TO PURCHASE NEW TIRES, THE CAR HAS KUHMO 205 55 R19 TIRES, KUHMO IS THE ONLY MAKER OF THIS SIZE TIRE, AND THE TIRES ARE ON BACK ORDER INDEFINITELY!!! I WAS TOLD BY DODGE THAT THEY WERE SORRY BUT THEY COULD GIVE ME A YEARS WORTH OF OIL CHANGES FOR FREE? GREAT FREE OIL CHANGES FOR A CAR I CANT DRIVE? *TR

Service Brakes, Hydraulic
Filed Nov 17, 201031,000 milesMI

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY.THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, HE HEARD A GRINDING NOISE WHILE ATTEMPTING TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH THE REAR AND FRONT SUSPENSION WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000. UPDATED 01/26/11*LJ THE FRONT BRAKES AND ROTORS WERE REPLACED. UPDATED 04/20/11

Service Brakes, Hydraulic
Filed Nov 12, 201022,700 milesIL

BAD BRAKES ON 2009 DODGE JOURNEY SXT. HAD TO REPLACE FRONT BRAKES AT 22,700 MILES AND THEN REPLACE THE BACK BRAKES AT 30,200 MILES. THAT INCLUDES PADS AND ROTORS. TOTAL COST $700. *TR

Suspension › Front
Filed Nov 9, 20107,000 milesNE

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SIMILAR FAILURE. THE FRONT SUSPENSION BALL AND SEAT WAS REPLACED. IN ADDITION, THE FRONT BRAKE PADS AND ROTORS WERE REPLACED AT A DIFFERENT TIME. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 7,000.

Service Brakes, Hydraulic
Filed Nov 5, 201031,000 milesOH

AT 31,000 MILES MY 2009 DODGE JOURNEY BEGAN SHAKING WHEN BRAKES APPLIED. HAD TO REPLACE BOTH FRONT AND BACK BRAKES AND ROTORS AT A COST OF $450. CURRENTLY A SHAKE EXIST IN THE CHASSIS OF THE VEHICLE WHEN I REACH SPEEDS OF 50 MPH OR GREATER. TIRES WHERE BALANCE 3 TIMES AND FINAL DIAGNOSIS BY DEALERSHIP IS THAT I HAVE ONE "EGG SHAPED" KUMHO TIRE THAT KUMHO WILL NOT TAKE RESPONSIBILITY FOR AND WOULD COST ME $267.00 TO CHANGE AS THERE IS ONLY ONE MANUFACTURE OF THIS TIRE. *TR

Service Brakes, Hydraulic
Filed Nov 3, 201027,000 milesMD

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY RT. THE FRONT BRAKE PADS AND ROTORS WERE WORN AND HAD TO BE REPLACED APPROXIMATELY FOUR TIMES. WHEN THE BRAKE WERE DEPRESSED THE VEHICLE WAS SHAKING EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS NORMAL WEAR AND TEAR ON THE BRAKES. EACH TIME THE VEHICLE WAS TAKEN IN FOR REPAIRS SHE HAD TO PAY THE COST SINCE THERE WERE NO WARRANTIES OR RECALLS ON THE BRAKES. THE MANUFACTURER WAS CONTACTED AND INFORMED HER SHE WOULD BE RESPONSIBLE FOR PARTS AND THAT THEY WOULD PAY FOR THE LABOR. NO OTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 27,000.

Equipment Adaptive/Mobility
Filed Nov 2, 201025,600 milesVA

PURCHASED 2009 DODGE JOURNEY IN SEPTEMBER. THE FIRST WEEKEND AFTER PURCHASING THE VEHICLE I LOADED MY CANOE ONTO THE ROOFRACK. ABOUT 45 MINUTES INTO THE TRIP THE ROOF RACK RIPPED OUT OF THE ROOF OF THE VEHICLE. LOST THE CANOE LUCKILY THERE WAS LITTLE TRAFFIC AND NOBODY WAS HURT. AFTER FURTHER INSPECTION REALIZED DODGE USED SELF-TAPPING SCREWS INSTEAD OF BOLTS ON THE ROOF RACK. THIS IS A VERY DANGEROUS CONDITION. I CONTACTED MY DEALERSHIP AND THEY TOLD ME SELF-TAPPING SCREWS IS STANDARD ON ALL DODGE ROOF RACKS AND THE ROOF RACKS WERE NOT DESIGNED TO CARRY ANYTHING BESIDES LUGGAGE BOXES. I FILED A COMPLAINT WITH DODGE ABOUT THIS AND THEY CAME BACK WITH THE SAME ANSWER OVER A MONTH LATER. TODAY I RECEIVED AN ESTIMATE FOR THE DAMAGE TOTALING JUST OVER $2700. HOWEVER THAT IS NOTHING COMPARED TO WHAT COULD HAVE HAPPENED IF IT WOULD HAVE BROKE 20 MINUTES EARLIER WHILE I WAS DRIVING FASTER ON THE INTERSTATE WITH HEAVY TRAFFIC. *TR

Electrical System
Filed Oct 23, 201047,000 milesIL

AS I WAS DRIVING MY 2009 DODGE JOURNEY ON THE HIGHWAY GOING 70 MPH IT STUTTERED AND HESITATED TO PICK UP SPEED. I PROCEEDED TO GET ON AN OFF RAMP I COULD NOT PICK UP SPEED TO AVOID BEING HIT BY OTHER CARS CATCHING UP TO ME!! LUCKILY I MADE IT TO MY DESTINATION SAFELY!! THE CHECK ENGINE LIGHT COMES ON SHORTLY AFTERWARDS1 I TOOK IT TO THE DEALER TO FIND OUT WHAT THE PROBLEM IS, THEY HAVEN'T PROPERLY DIAGNOSED IT RIGHT YET!! THE CAR STILL DIES ON ME WHILE DRIVING!!! BY THE WAY I HAD THE CAR FOR 6 MONTHS AND 50,000 MILES!!! DODGE REALLY NEEDS TO FIX THIS PROBLEM WITH THEIR CREATION OF DEATH!!! HOPEFULLY THEY WILL BEFORE SOMEONE DIES IN A CAR CRASH BECAUSE THEIR CAR WENT FROM 70 MPH TO 0 IN 60 SECONDS!!! I TOOK IT TO A REPAIR SHOP AND A DODGE DEALERSHIP THE REPAIR SHOP SAYS IT NEEDS A WHOLE NEW COMPUTER THE DEALER SAY IT'S A BAD SOLENOID!!! I DON'T KNOW WHAT IT IS AND I SHOULD HAVE TO PAY FOR DODGE BAD BUILD OF THIS VEHICLE WITH MONEY OR MY LIFE!!! *TR

Electrical System
Filed Oct 22, 201011,000 milesCA

AT 11K MILES I HAD TO HAVE FRONT BRAKES REPLACED. SHORTLY AFTER THAT MY BACK BRAKES HAD TO BE REPLACED AND MY BACK ROTORS WERE WARPED. THE DEALER TOLD ME I HAD EXCEEDED THE 12K MANUFACTURER WARRANTY AND HAD TO PAY FOR REPAIR. AFTER RESEARCHING CONSUMER REVIEWS AND HAVING READ OF NUMEROUS COMPLAINTS ON BRAKES / ROTORS I SENT A LETTER TO CHRYSLER ALONG WITH COMPLAINTS. I DID NOT RECEIVE ANY LETTER, NOT A PHONE CALL, JUST A CHECK FOR REPAYMENT OF BRAKE WORK. SINCE THEN I HAVE HAD MY CENSOR LIGHT COME ON TWICE FOR THE TIRES AND UP UNTIL NOW, AFTER READING FROM THIS WEBSITE WAS I UNAWARE THIS VEHICLE APPEARS TO HAVE PROBLEMS WITH TIRES AS WELL. MY VEHICLE IS CURRENTLY IN THE SHOP. I HAD TAKEN IN TWICE FOR A NOISE THAT WAS COMING FROM THE FRONT PASSENGER SIDE. THE FIRST TIME I WAS TOLD THEY COULD NOT FIND ANYTHING. THE 2ND I WAS TOLD IT WAS A COMPUTER CHIP THAT NEEDED ADJUSTING AND IT WOULD BE "FINE". IT WASN'T FINE. THE NOISE GOT WORSE. MY POWER LOCKS ON DRIVER DOOR AND MY REMOTE KEY WOULD NOT WORK. I TOOK MY VEHICLE IN FOR BOTH THE NOISE AND THE POWER LOCKS/KEY NOT WORKING. I HAVE BEEN WITHOUT A VEHICLE SINCE MONDAY (IT IS FRIDAY) AND IT IS DUE TO HAVING TO REPLACE A WIRING SYSTEM AND ALTERNATOR. AN ALTERNATOR? MY VEHICLE HAS 25K MILES!! PLEASE HELP.....THERE ARE ALMOST 200 COMPLAINTS FOR ALL THE SAME PROBLEMS I AM HAVING. THIS IS NOT RIGHT. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Oct 21, 201045 milesID

2009 DODGE JOURNEY TIRES AND TIRE CENSORS BOISE,ID LARRY MILLER DODGE. HAVE HAD ISSUES WITH TIRES AIR PRESSURE AND CENSOR EVERY MONTH SINCE BUYING 2009 DODGE JOURNEY IN 2008. I HAVE ONLY TAKEN MY JOURNEY TO THE DEALER SHIP FOR ALL REPAIRS ON MY JOURNEY EVERY TIME I TAKE MY VEHICLE I TELL THEM I AM STILL HAVING THE SAME ISSUE WITH MY TIRES. THEY DEFLATE OFTEN AND THE CENSOR TURNS ON AFTER I LEAVE ANYWHERE BETWEEN 48HRS UP TO 2 WEEKS. LIKE I SAID THIS HAS BEEN A CONSISTENT ISSUE SINCE I DROVE MY CAR OFF THE LOT IN 2008 AND STILL HASN'T BEEN RESOLVED AND NOW THEY ARE TELLING ME I SHOULD JUST BUY NEW TIRES. I UNDERSTAND THAT IT IS ALMOST TIME FOR NEW TIRES BUT I FEEL THAT CENSOR AND DEFLATION IN MY TIRES SHOULD HAVE BEEN RESOLVED A LONG TIME AGO. BECAUSE OF THIS ISSUE I HAVE SPENT MANY HRS IN THE REPAIR WAITING FOR THEM TO TRY TO FIGURE OUT THE ISSUE 3-5 HRS EACH TIME.BECAUSE THEY HAVEN'T BEEN ABLE TO RESOLVE I WILL NEVER BUY A DODGE VEHICLE AGAIN. DODGE HAS GIVEN ME A VERY BAD EXPERIENCE WITH MY FIRST CAR. I WISH THAT I HAD WENT WITH THE ORIGINAL VEHICLE THAT I WANTED TO PURCHASE A SUBARU OUTBACK. *TR

Service Brakes, Hydraulic
Filed Oct 20, 201018,780 milesCA

FRONT BRAKE PAD FAILURE @ 19,000 MILES. HAD TO BE REPLACED. VEHICLE NOW HAS 26,000 MILES AND BACK BRAKES NOW HAVE TO BE REPLACED. FRONT BRAKES ARE @ 95%. THIS SHOWS THAT THE ORIGINAL BRAKE PADS WERE DEFECTIVE OR CHEAP. *TR

Service Brakes, Hydraulic
Filed Oct 19, 201020,000 milesNJ

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE TRAVELING AT VARIOUS SPEEDS THE CONTACT NOTICED THAT WHEN THE BRAKES WERE APPLIED HE HEARD A GRINDING NOISE IN THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FRONT ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT MILEAGE WAS 23000 AND THE FAILURE MILEAGE WAS 20000.

Engine and Engine CoolingFire
Filed Oct 18, 201065,428 milesME

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE INSURANCE COMPANY INSPECTED AND STATED THAT THE FIRE WAS CAUSED BY CATASTROPHIC ENGINE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 65,428.

Power Train › Automatic TransmissionFire
Filed Oct 14, 201028,000 milesCA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT BEGAN TO HEAR A GRINDING NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE SUDDENLY STOPPED ACCELERATING WHILE THE ENGINE WAS RUNNING FOR 30 SECONDS. THE VEHICLE THEN STALLED AND THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 28,000.

Service Brakes, Electric
Filed Oct 12, 201024,000 milesAZ

WE PURCHASED A 2009 DODGE JOURNEY, IT HAS APPROXIMATELY 24,000 MILES ON IT. WE WERE RECENTLY TOLD THAT IT NEEDED NEW BRAKES. THERE WAS SQUEAKING AND THEN GRINDING WITHIN A MATTER OF DAYS. WE WERE ALSO TOLD THAT THE REAR BRAKES WERE ALSO CLOSE TO GOING BAD. I HAVE NEVER OWNED A CAR THAT THE BRAKES LASTED SO LITTLE A LENGTH OF TIME! *TR

Service Brakes, Hydraulic
Filed Oct 8, 201024,566 milesCA

I OWN A 2009 DODGE JOURNEY, WHICH I JUST LOVED UP UNTIL THIS SPRING! I HAD BEGUN TO HEAR ALOT OF DRAGGING NOISES IN THE TIRE AREA AND UPON TAKING IT FOR A TIRE ROTATION, I WAS TOLD I NEEDED TO BRAKES. THE CAR WAS BARELY A YEAR OLD AND YES, IT DID HAVE ABOUT 25,000 MILES ON IT. BUT, I HAD OWNED OTHER CARS IN THE PAST AND DIDN'T HAVE TO REPLACE THE BRAKES FOR ATLEAST 3-4 YEARS! I HAD TO REPLACE THE PADS & ROTORS AT A FEE OF $500. IT'S BEEN ABOUT 4 MONTHS LATER AND AGAIN, THE NOISES HAVE RETURNED! I CAN'T AFFORD TO REPLACE THESE ITEMS AGAIN. IT'S CRAZY! I NOW HAVE TO LIVE WITH THE CONCERNS OF WILL MY CAR STOP, WILL I CAUSE AN ACCIDENT BECAUSE THE BRAKES GO OUT NOT TO MENTION THE CONSTANT NOISE. *TR

Service Brakes, Hydraulic
Filed Oct 8, 201012,000 milesWA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS BRAKING FROM APPROXIMATELY 40 MPH WHEN THE BRAKE PEDAL BEGAN PULSATING ABNORMALLY. THE STEERING WHEEL ALSO BEGAN TO SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FRONT BRAKE PADS WERE REPLACED AND THE FRONT AND REAR ROTORS WERE RESURFACED. THE IDENTICAL FAILURE RECURRED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FRONT ROTORS WERE BEING REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 2/28/11 *CN THE BRAKES AND ROTORS WERE REPLACED TWICE. UPDATED 04/29/11

Service Brakes, Hydraulic
Filed Oct 3, 2010NJ

I HAVE A 2009 DODGE JOURNEY. THE BRAKES STARTED TO MAKE A GRUMBLING NOISE WHEN I STEPPED ON THE BRAKE. I HAD ONLY 14,000 MILES ON THE CAR. I TOOK IT TO THE DEALER AND THEY SAID IT WAS THE BRAKES AND WANTED ME TO PAY FOR THE REPAIR. I TOOK IT TO MY MECHANIC BECAUSE I DIDN'T WANT THE SAME DODGE BRAKES ONIT. WE USED BENDIX BRAKE PADS. I WAS OK UNTIL I HIT APPROXIMATELY 21 K MILES. THE DEALER THEN TOLD ME I NEED NEW ROTORS. I THEN TOOK IT TO MY MECHANIC AND REPLACED THE ROTORS WITH THE HOLED AFTERMARKET ROTORS BECAUSE THEY STAY COOL AND WILL NOT HEAT UP. WITHIN 300 MILES AFTER I REPLACED THE ROTORS AND SHOES, THE CAR STARTED THE SAME SYMPTOMS AGAIN. SHAKING WHEN THE BRAKES ARE APPLIED. DODGE SHOULD COME OUT AND RECALL THE BRAKES ON THIS CROSSOVER. MY DEALER TOLD ME THAT THEY USE CAR BRAKES ON THIS TRUCK AND THEY SHOULD HAVE EQUIPPED IT WITH TRUCK BRAKES BECAUSE IT IS TOO HEAVY. I BOUGHT THIS CAR WITH THE EXPECTATION EVERYONE HAS FROM A NEW CAR AND I AM VERY UPSET WITH DODGE. THEY NEVER COVERED ANY OF THE BRAKE SYSTEM UNDER WARRANTY AND I AM POURING ALL THIS MONEY ON THIS CAR THAT I DO NOT TRUST. DODGE SHOULD BE SUED FOR THIS CAR !!!!!*TR

Service Brakes, Hydraulic
Filed Oct 2, 201025,040 milesTX

WE HAVE HAD THE BRAKES REPAIRED THREE TIMES ON OUR 2009 DODGE JOURNEY. THE CALIPERS NEVER SEEM TO DISENGAGE AFTER BRAKING CAUSING CONSTANT WEAR ON THE BRAKES. WE HAVE DISCUSSED THIS WITH THE DEALERSHIP AND HAVE BEEN TOLD THAT IT IS NOT THEIR RESPONSIBILITY. THE FIRST REPAIR HAD TO BE DONE SHORTLY AFTER THE VEHICLE WAS OUT OF WARRANTY. THE BRAKE CHECK LOCATION THAT WE ARE USING STATES THAT THE ISSUE IS DUE TO POOR DESIGN AND POSSIBLY AN ISSUE WITH THE PARTS. I SEE NUMEROUS COMPLAINTS ON BLOGS REGARDING EARLY BRAKE REPAIR NEEDED ON DODGE JOURNEYS. *TR

Service Brakes, Hydraulic
Filed Oct 1, 201021,629 milesTX

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 5 MPH SHE HEARD A RUBBING NOISE. THE CONTACT STATED WHEN SHE REACHED HER DESTINATION SHE REMOVED THE TIRE FROM THE VEHICLE AND NOTICED THAT THE FRONT ROTORS AND BRAKE PADS WERE WORN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A LOCAL MECHANIC. THE FAILURE AND CURRENT MILEAGES WERE 21,629.

Service Brakes, Hydraulic
Filed Oct 1, 201013,000 milesCA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE FRONT BRAKES AND ROTORS HAD TO BE REPLACED AT 13000 MILES AND THE REAR ROTORS HAD TO BE RESURFACED AT 17000 MILES. THE SERVICE MANAGER AT THE DEALER STATED THAT THEY ARE AWARE THAT THE BRAKES AND ROTORS DETERIORATED EARLIER THAN EXPECTED, BUT WHEN THE REAR ROTORS WERE REPLACED, THE MANUFACTURER STATED THAT THIS WAS NOT A COMMON OCCURRENCE. THE FAILURE MILEAGE WAS 13000 AND THE CURRENT MILEAGE WAS 19000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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