Page 25 of 29 · complaints 1,201–1,250 of 1,433

2009 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Vehicle Speed Control
Filed Jul 14, 201173,000 milesGA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 70 MPH WHEN THE ACCELERATOR PEDAL FRACTURED FROM THE FIREWALL. THE VEHICLE WAS PULLED OVER AND STOPPED. THE CONTACT, WHO WAS A MECHANIC, APPEARED ON THE SCENE TO PERFORM A TEMPORARY REPAIR TO THE PEDAL. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING AND REPAIRING THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 73,000.

Service Brakes, Hydraulic
Filed Jul 13, 2011NY

CONSTANT BRAKE PROBLEMS WITH 2009 DODGE JOURNEY. *TR

Service Brakes, Hydraulic
Filed Jul 8, 201124,361 milesMS

2009 DODGE JOURNEY R/T HAVE REPLACED FRONT PADS 3 TIMES, HAVE REPLACED ROTORS AND HAD ROTORS RESURFACED. REAR BRAKES PADS AND ROTORS REPLACED. VEHICLE WILL SHAKE AT HIGHWAY SPEED AND WHEN ATTEMPTING TO STOP. SOMETIMES WHEN ATTEMPTING TO STOP BRAKES WILL GRIND AND HAVE DIFFICULTY STOPPING. SERVICE MANAGER AT DEALERSHIP HAS TOLD ME THE VEHICLE IS NOT SAFE, HOWEVER, HAVE YET TO RECEIVE ASSISTANCE TO REMEDY ONGOING SITUATION REGARDING BRAKING SYSTEM AND COMPONENTS. *TR

Service Brakes, Hydraulic
Filed Jul 7, 201112,000 milesMA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE BRAKES FAILED AND THE VEHICLE WOULD SHAKE ABNORMALLY WHEN APPLYING THE BRAKES. IN ADDITION, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT STATED THAT THEY TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FRONT AND REAR BRAKES NEEDED TO BE REPLACED. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY WERE EXTENDING COVERAGE ON THE BRAKES AND ROTORS OF THE VEHICLE BY ONE YEAR. THE CONTACT BELIEVED THAT THE LOW MILEAGE ON THE VEHICLE DEEMED THAT THE FAILURE WAS A MANUFACTURING DEFECT. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 13,552.

Electrical System
Filed Jun 28, 201138,500 milesNC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE IN REGARDS TO NHTSA CAMPAIGN ID NUMBER 10V658000 (ELECTRICAL SYSTEM:WIRING). THE VEHICLE WAS THEN TAKEN TO A DEALER, BUT THEY ADVISED HIM THAT THEY DO NOT HAVE THE PARTS AVAILABLE BECAUSE THE MANUFACTURER WAS ONLY DISTRIBUTING ONE PART EVERY SO OFTEN. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 38,500.

Electrical System
Filed Jun 28, 201156,000 milesNC

BOUGHT THIS VEHICLE ABOUT 3 MOS..AGO. HAD 53, 000 MILES. HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. ENGINE LIGHT COMES ON AND OFF, HAD IT CHECKED, STATED FUEL PROBLEMS. MECHANIC STATED NEEDED NEW FUEL CAP. STILL NOT BETTER. WAS DRIVING TODAY AND ELECTRON THROTTLE CAME ON, CAR ACT AS THO IT WAS GOING TO STOP. I PULLED CAR OVER, TURNED OFF ENGINE. READ BOOK, THAN STARTED CAR BACK UP. LIGHT WENT OFF. ALSO DOOR LOCKS LOCK WHEN THEY WANT TO. THIS CAR HAS SOME KIND OF PROBLEMS WITH COMPUTER, NEEDS TO BE RECALLED. *TR

Service Brakes, Hydraulic
Filed Jun 24, 201131,000 milesAZ

THIS VEHICLE MODEL HAS AN OBVIOUS PREMATURE BRAKE WEAR/FAILURE PROBLEM. I REPLACED THE FRONT PADS A YEAR AGO, VERY EARLY IN THE LIFE OF THE VEHICLE AS COMPARED TO NORMAL BRAKE WEAR. I HAVE NOW ALSO HAD TO REPLACE THE REAR PADS AND HAVE THE REAR ROTORS CUT. I HAVE BEEN TOLD THAT THE FRONT PADS AND ROTORS ALSO HAVE TO BE REPLACED DUE TO EXCESSIVE WEAR. THE ROTORS ARE TOO THIN AND MUST BE REPLACED. I DRIVE MOSTLY HIGHWAY MILES. I DO NOT RIDE MY BRAKES. I AM A VERY CONSERVATIVE DRIVER. YET, I HAVE HAD TO SPEND ABOUT $700 FOR BRAKES WITHIN A YEAR. AND, ALL OF THAT BEFORE A NORMAL BRAKE ISSUE SHOULD OCCUR ON A VEHICLE. I HAVE READ MANY OTHER COMPLAINTS ABOUT THIS ISSUE ON THE INTERNET. AND, THERE ARE ALREADY AT LEAST 2 CLASS ACTION LAWSUITS FILED RELATED TO IT - IN CA AND NJ. PLEASE INVESTIGATE AND FORCE CHRYSLER TO FIX THE BRAKING SYSTEM ON THESE VEHICLES.

Service Brakes, Electric
Filed Jun 23, 201124,000 milesNY

I OWN A 2009 DODGE JOURNEY THAT I BOUGHT BRAND NEW. IN 2 YEARS I HAVE GONE THROUGH MULTIPLE BRAKE PADS AND THE CAR HAS ALMOST NO MILEAGE. *TR

Service Brakes, Hydraulic
Filed Jun 21, 201111,168 milesFL

I HAD TO HAVE MY BRAKES AND ROTORS REPLACED. HAVING BRAKES REPLACED ON OTHER CARS I HAVE HAD, THIS SOUNDS SILLY. I AM NOT A STUPID WOMAN. I KNOW SOMETHING IS WRONG IF YOU HAVE BRAKES AND ROTORS REPLACED THIS EARLY. THIS CAR IS MY LAST DODGE!!!

Tires
Filed Jun 21, 201132,000 milesOH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS TIRES, SIZE 225/55/R19, DOT NUMBER: 27PJYA5M . WHILE DRIVING APPROXIMATELY 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO VIBRATE AND THERE WAS A NOISE EXHIBITED FROM THE REAR PASSENGER SIDE TIRE. THE CONTACT STOPPED AND EXITED THE VEHICLE AND DISCOVERED THAT THE TIRE WAS FLAT. THE TIRE WAS REPLACED WITH THE SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE BELT OF THE TIRE WAS DAMAGED AND THE TIRE WAS NOT REPAIRABLE. THE TIRE WAS ON BACK ORDER AND WOULD NOT BE AVAILABLE FOR APPROXIMATELY THREE MONTHS FOR REPLACEMENT. THE TIRE WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

Seat BeltsCrash1 injured
Filed Jun 17, 201111,000 milesFL

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THE SEAT BELTS WERE DESIGNED TO LOCK ONLY WHEN THE AIR BAG SENSORS DETECTED AN IMPACT IN A CERTAIN LOCATION OF THE VEHICLE OR AT A CERTAIN SPEED. THE CONTACT WAS TAKEN BY AMBULANCE TO THE HOSPITAL. THE CONTACT DID NOT MENTION IF A POLICE REPORT WAS FILED. THE CONTACT WAS NOT PROPERLY RESTRAINED BY THE SEAT BELT AND SUFFERED INJURIES TO HIS CHEST AND A BROKEN STERNUM. THE BODY DAMAGE TO THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

Service Brakes, Hydraulic
Filed Jun 17, 201116,343 milesCA

MY FRONT BRAKES WENT OUT AT 16,000 MILES 6 MONTHS AGO. I HAD TO REPLACE THE BRAKE PADS AND ROTORS. NOW AT 23,000 MILES MY REAR BREAKS HAVE GONE OUT (NO PRIOR WARNING, JUST ALL OF A SUDDEN CONSTANT SQUEALING WHEN I DRIVE) AND I'VE BEEN TOLD I AGAIN HAVE TO PAY FOR NEW BRAKES AND ROTORS. ALL OF THE EXPENSES HAVE BEEN OUT OF MY OWN POCKET, BUT I JUST WAS TOLD YESTERDAY TO SEND MY RECEIPT FOR THE FRONT BRAKE JOB TO CHRYSLER FOR A REFUND BUT THAT THE REAR BRAKES ARE NOT COVERED. I SENT THE RECEIPT IN BUT HAVE YET TO BE REIMBURSED. *TR

Service Brakes, Hydraulic
Filed Jun 16, 201129,000 milesAZ

BRAKE FAILURE ON 2009 DODGE JOURNEY SXT. BRAKE PADS AND ROTORS NEED TO BE REPLACED AFTER 12,000 MILES. I'M CONCERNED ABOUT BRAKE FAILURE AND THE POSSIBILITY OF INJURY OR DEATH. *TR

Service Brakes, Hydraulic
Filed Jun 16, 201110,693 milesGA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES WERE EXHIBITING AN UNUSUALLY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED AND THE ROTORS WOULD NEED TO BE RESURFACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE PROBLEM. THE DEALER THEN REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR A SECOND OPINION WHERE THE BRAKE LINES, BOTH ROTORS AND BRAKE PADS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,693 AND THE CURRENT MILEAGE WAS 24,700.

Service Brakes, Hydraulic
Filed Jun 16, 201118,201 milesOR

2009 DODGE JOURNEY. I HAD TO REPLACE THE REAR BRAKE PADS AT 18201 MILES. THIS IS RIDICULOUS SINCE I ALSO HAD TO REPLACE THE FRONT BRAKE PADS AND ROTORS AT 16301 MILES. FORTUNATELY, I JUST GOT A LETTER STATING I WILL GET REIMBURSED FOR THE FRONT BRAKE JOB. I WISH THEY WOULD ALSO SEND ME A LETTER TELLING ME THEY WILL REIMBURSE ME FOR THE REAR BRAKE JOB. *TR

Electrical System
Filed Jun 14, 201153,350 milesKY

PURCHASED A 2009 DODGE JOURNEY WITH 53000 MILES ON IT. THE CAR WILL NOT START INTERMITTENTLY AND HAD IT TOWED BACK TO THE DEALER. DEALER CLEARED THE FAULT CODES OUT AND CAR STARTED "100 TIMES" SAYS THE SERVICE REP. THEN, HAD TO TAKE SON TO HOSPITAL AND CAR WOULD NOT START. HAD IT TOWED AT MY EXPENSE AND CAB TO THE ER AT MY COST. DEALER HAS NO CLUE WHAT IS WRONG. SO IMAGINE BUYING A CERTIFIED USED CAR AND BEING IN THIS SITUATION. CAR IS STILL AT DEALERSHIP, BEEN THERE FOR 3 DAYS AND THEY HAVE NO CLUE. THEY ARE GOING TO START "REPLACING THINGS" SERVICE BULLETINS STATE THAT IGNITION SWITCHES CAN GO BAD AND SHOULD BE REPLACED IN THESE MODELS. PROBLEM IS, IT IS INTERMITTENT. *TR

Electrical System
Filed Jun 9, 2011OH

2009 DODGE JOURNEY. CONSUMER STATES VEHICLES STALLED ON SEVERAL OCCASIONS AND WOULDN'T RESTART. *TGW THE ELECTRONIC THROTTLE, ENGINE AND AIR BAG LIGHTS ILLUMINATED A WEEK AFTER THE DEALER SERVICED THE VEHICLE. *JB THE CONSUMER ASKED THE DEALER IF THERE WERE ANY RELATED RECALL ON THE VEHICLE AND THEY STATED THEY WERE NOT AWARE OF ANY RECALLS. THE CONSUMER STATED TWO DAYS LATER, HE RECEIVED A RECALL LETTER IN THE MAIL. THE CONSUMER STATED HE MAILED THE RECEIPTS IN FOR REIMBURSEMENT, BUT HE DIDN'T RECEIVE THE FULL AMOUNT. UPDATED 08/17/11.*JB

Air Bags
Filed Jun 5, 2011MD

MY AIRBAG LIGHT AND THROTTLE LIGHT WERE ON AS WELL AS THE ENGINE LIGHT. I CONTACTED SERVICE REPAIR DEPARTMENT, MD WHERE I PURCHASE THE VEHICLE. 2009 DODGE JOURNEY. I WAS ADVISED THIS WAS DUE TO A RECALL REPAIR THAT NEEDED TO TAKE PLACE. TO BRING THE CAR IN (MARCH, 2011) AFTER THE FIRST REPAIR - THE AIRBAG LIGHT WENT OUT - BUT THE ENGINE LIGHT AND THE THROTTLE LIGHT STAYED ON. I WAS TOLD THE REPAIR WOULD BE COVERED BY WARRANTY AND POSSIBLY WAS CONNECTED WITH THE RECALL. IT HAS BEEN SEVEN (7) TIMES GOING BACK AND FORTH TO GET THIS REPAIR. AT THE TIME OF THIS WRITING - MY JOURNEY IS BACK WITH THEM AGAIN. NOT ONLY HAVE I HAD TO TAKE TIME OFF FROM WORK TO BRING THE CAR IN TO THEM. IT HAS BEEN AN INCONVENIENCE GOING BACK AND FORTH. APPARENTLY, AFTER THE 2ND TIME - SOMEONE DOESN'T KNOW WHAT THEY ARE DOING. I AM CURRENTLY WORKING WITH THE SERVICE MANAGER, AND THE ORIGINAL SERVICE ASSOCIATE AND STILL HAD TO TAKE THE VEHICLE BACK. THERE IS A LACK OF GENUINE CUSTOMER SERVICE AND SOME SERVICE PARTNERS DO NOT KNOW HOW TO STAY CALM WHEN DEALING WITH A SITUATION LIKE THIS. I FEEL I HAVE BEEN TAKEN FOR GRANTED AND I IT HAS BEEN A TREMENDOUS INCONVENIENCE IN ADJUSTING OUR WORK, VACATION AND TRAVEL SCHEDULES. THEY HAVE FINALLY GIVEN US A RENTAL AFTER 7 TIMES AND TOLD US THAT THEY PURCHASED A BRAND NEW COMPUTER SYSTEM TO HELP FIX THE SITUATION. IT SOUNDS FAR FETCH THAT A BRAND NEW COMPUTER SYSTEM WOULD BE PURCHASED TO FIX ONE VEHICLE. WE FEEL LIKE WE ARE BEING LIED TO AND WANT THE VEHICLE REPLA

Service Brakes, Hydraulic
Filed Jun 3, 201119,000 milesVA

FRONT BRAKE CALIPERS HEAT UP SO MUCH THAT THEY'VE WARPED 3 SETS OF ROTORS. ROTORS TURNED AT 19,000. REPLACED AT 30,000. START PULSING AFTER FIRST LONG TRIP. REPLACED AT 52,000, AGAIN, START PULSING AFTER FIRST LONG TRIP. THIS CALIPER DESIGN OR MATERIAL IS DEFECTIVE. DEALER SAYS IT'S DRIVING STYLE. VERY WRONG. I HAVE 35 YEARS AS A DRIVER/ MECHANIC. CAN MAKE FRONT BRAKE PADS LAST OVER 50,000 MILES ON MOST VEHICLES. THIS ISSUE CAUSES EXTREME WHEEL SHAKE AT HIGHWAY SPEEDS. CAN BE ESPECIALLY DANGEROUS WHEN TURNING AND BRAKING. THIS IS AN ISSUE WITH ALL DODGE JOURNEYS EQUIPPED WITH OPTIONAL 19" WHEELS. THE CALIPERS ARE TOO SMALL,OR OF POOR DESIGN, TO DISSIPATE THE HEAT. I WANT TO REQUEST THESE BE RECALLED TO FIX THIS DANGEROUS SITUATION. *TR

Service Brakes, Hydraulic
Filed Jun 3, 201119,000 milesVA

ROTORS TURNED AND PADS REPLACED AT 19,200 MILES. ROTORS STARTED WARPING AFTER FIRST TRIP OF OVER 200 MILES. ROTORS REPLACED AT 26,000 MILES. STARTED SHAKING AFTER FIRST LONG TRIP AND THEN CONSISTENTLY AFTER 2000 MILES. ROTORS REPLACED AT 52,000 (USING "BEST QUALITY" WAGNER ROTORS) SAME RESULTS. SHAKING, DURING BRAKING, AT HIGHWAY SPEEDS. THIS IS A KNOWN ISSUE AT CHRYSLER. I CALLED CHRYSLER CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE I DIDN'T USE CHRYSLER PARTS, AND WASN'T THE FIRST OWNER OF THE VEHICLE, THERE WOULD BE NO ASSISTANCE. THIS IS A CRITICAL SAFETY ISSUE. WHEN THE BRAKES ARE APPLIED, AT HIGHWAY SPEEDS, THE STEERING WHEEL SHAKES UNCONTROLLABLY. MY WIFE HAD TO HIT THE BRAKES ON A TWO LANE EXIT, DUE TO A CAR SWERVING INTO OUR LANE AND THE COMBINATION OF TURNING, WITH THE STEERING WHEEL CONVULSING ERRATICALLY, CAUSED US TO RUN OFF THE ROAD AND ALMOST HAVE A VERY SERIOUS ACCIDENT. BUT IS IT AN ACCIDENT WHEN THE MANUFACTURER KNOWS THAT THE CALIPERS ARE INADEQUATE TO SAFELY STOP THE VEHICLE. THROUGH RESEARCH, I HAVE FOUND THAT THE "SWEEP AREA" OF THE JOURNEY FRONT CALIPERS IS ONE FIFTH THE SWEEP AREA OF OTHER CARS OF THIS CLASS/ WEIGHT. PLEASE INVESTIGATE. THIS IS A DEFINITE SAFETY CONCERN. *TR

Structure
Filed Jun 2, 201157,400 milesNY

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE FLOOR BETWEEN THE FRONT DRIVERS SIDE SEAT AND THE REAR DRIVERS SIDE SEAT WERE WET. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS A COMPARTMENT ON THE FLOOR IN BACK OF THE FRONT DRIVERS SIDE SEAT WHICH WAS FILLED WITH APPROXIMATELY 5 INCHES OF WATER. THE CONTACT EMPTIED OUT THE WATER AND STATED THE COMPARTMENT CONTINUED TO FILL WITH WATER. THE CONTACT STATED SHE WAS CONCERNED OF RUST AND THAT SHE COULD NOT TELL WHERE THE WATER WAS COMING FROM. THE DEALER STATED THERE MIGHT BE A SEAL LEAK AND ADVISED THAT THE VEHICLE BE TAKEN INTO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,400. UPDATED 07/20/11*LJ UPDATED 12/05/11

Service Brakes, Hydraulic
Filed Jun 1, 201114,600 milesMI

COMPLETE BREAK DOWN OF BRAKE COMPONENTS FOR 2009 DODGE JOURNEY. BRAKES, ROTORS, AND CALIPERS ALL REPLACED AT 14,600 MILES DUE TO DEFECTS. NOT COVERED BY FULL WARRANTY. *TR

Tires
Filed May 28, 201122,000 milesVA

AFTER RAINING THE PASSENGER SIDE REAR DOOR FILLS WITH WATER. WHEN I CLOSE THE DOOR I HEAR THE WATER SWISH AROUND INSIDE AND THEN I SEE IT DRAIN OUT OF THE BOTTOM OF THE DOOR. THIS IS THE 4TH TIME THAT I HAVE SEEN THIS HAPPEN IN AS MANY WEEKS. MY WIFE HAS ALSO NOTICED THE EXACT SAME THING BEFORE I DID. THE DOOR FILLS WITH WATER PRETTY MUCH EVERY TIME IT RAINS. IT SEEMS LIKE IT IS AT LEAST FILLING UP WITH SEVERAL CUPS OF WATER. I AM CONCERNED WITH MOLD GETTING INTO THE CAR AND ALSO THE PROBABILITY OF AN ELECTRICAL SHORT. THIS HAPPENS EVERY SINGLE TIME IT RAINS. IN ADDITION TO THE DOOR FILLING WITH WATER THE LOW TIRE PRESSURE LIGHT KEEPS COMING ON AND THE REAR LEFT TIRE WILL SLOWLY DEFLATE. I HAVE ALREADY HAD THE TIRE REPLACED ONCE AND THE SAME THING HAPPENED AGAIN IN A MATTER OF WEEKS. OUTSIDE AIR TEMPERATURE SEEMS TO HAVE NO EFFECT ON WHEN THIS OCCURS BECAUSE IT HAPPEN DURING THE COLD AND WHEN IT IS HOT OUT. USUALLY THE LOW TIRE PRESSURE WARNING WILL COME ON WITHIN ONE WEEK OF FILLING THE TIRE. *TR

Equipment › Appliance › Air ConditionerCrash
Filed May 27, 201112,000 milesLA

I HAVE AN 09 DODGE JOURNEY THAT HAS ISSUES FROM DAY ONE. 1ST THE A/C BROKE. THEY FIXED IT THAT WAS ONLY 2 WEEKS AFTER I BOUGHT THE CAR. THE CAR WAS NEW AND BOUGHT IN 01/2009. AT A LITTLE OVER 12000 MILES MY BRAKES WERE GONE. I HAD TO ROTATE ROTORS AND PUT NEW BRAKE PADS. EVER SINCE THEN I HAVE HAD TO CHANGE THE PADS (2 TIMES THE ROTORS COMPLETELY ALL OTHER TIMES ROTATING THE ROTORS)5 MORE TIMES. I HAVE CALLED CHRYSLER AND ALL THEY HAVE DONE IS MADE THE WARRANTY TO 36000 MILES BUT THAT IS NOT FIXING A PROBLEM. I HAVE GOTTEN ONLINE AND RESEARCHED. I AM NOT THE ONLY ONE HAVING THIS PROBLEM . THERE ARE THOUSANDS OF OTHERS AND THERE ARE ACTUALLY LAWSUITS OUT THERE FOR THIS REASON. I WAS IN A FENDERBENDER IN DEC. 2010 AND I CAN NOT HELP BUT WONDER IF I WOULD HAVE HAD BRAKES THERE WERE 100% IF IT COULD HAVE BEEN AVOIDED.WITH ALL THE COMPLAINTS I AM WONDERING HOW MUCH IT WILL TAKE FOR A RECALL OR SOMETHING TO BE PUT INTO EFFECT. I HOPE IT DOES NOT TAKE PEOPLE GETTING KILLED FOR THIS TO BE CORRECTED. *TR

Electrical System › Wiring
Filed May 26, 2011NY

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO NOT RECEIVING RECALL SERVICE *TGW THE DEALER INFORMED THE CONSUMER, THE REPLACEMENT PART WAS NOT AVAILABLE. *JB

Service Brakes, Hydraulic
Filed May 24, 201118,000 milesCA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THERE WAS A LOUD GRINDING THAT CAUSED THE BRAKES TO WEAR PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE ROTORS AND BRAKE PADS AT A COST OF $50 AND OFFERED AN EXTENDED THE WARRANTY. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILE. THE MANUFACTURER ADVISED THAT THE CLAIM WOULD BE ESCALATED AND THE CONTACT SHOULD EXPECT A RETURN CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 18,000.

Tires › Pressure Monitoring and Regulating Systems
Filed May 22, 201152,191 milesAR

I HAVE A 2009 DODGE JOURNEY AND THE TIRE (WHILE NOT IN MOTION) TIRE WENT FLAT. FOUND OUT THE SENSOR FOR THE AIR PRESSURE IS THE ISSUE. THIS IS A HAZARDOUS TO EVERY OWNER. WHAT IF THIS WOULD HAVE HAPPEN W/ OTHER PASSENGERS IN THE VEHICLE ESPECIALLY MY BABY. THIS COULD HAVE RESULTED IN A HORRIFIC ACCIDENT. THIS VEHICLE SHOULD BE RECALL W/ SOME OTHER ALTERNATIVE MEASURES FOR THE SENSORS. I UNDERSTAND ALL FOUR TIRES HAVE SENSORS AND THIS CAN HAPPEN AT ANY TIME. *TR

Electrical System
Filed May 21, 201135,000 miles00

BOUGHT 2009 JOURNEY WITH 47,000 KM'S ON IT ABOUT 3 MONTHS AGO FROM DODGE DEALER. HAVE HAD TO HAVE THE CAR TOWED TWICE NOW BECAUSE IT WOULD NOT START. DEALER SEEMS TO BE IN THE DARK ABOUT HOW TO FIX PROBLEM. POOR, POOR, EXAMPLE OF CUSTOMER SERVICE AND CAR QUALITY. *TR

Tires
Filed May 18, 201121,000 milesCA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE HAD KUMHO TIRES, LINE SOLUS, TIRE SIZE 225/55/R19 ON THE VEHICLE. THE DOT WAS NOT AVAILABLE. THE CONTACT STATED AFTER TAKING THE VEHICLE IN FOR A FRONT END ALIGNMENT, THEY ADVISED HER THAT ALL FOUR TIRES WERE SEPARATING. THE VEHICLE WAS NOT REPAIRED SINCE THE TIRES WERE ON BACK-ORDER. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

Equipment
Filed May 8, 2011MD

INAUG 2010, I HAD THE BRAKE PADS CHANGED BARELY A YEAR AFTER BUYING THE CAR. THE NEXT MONTH I HAD TO HAVE NEW ROTORS BECAUSE THEY WARPED. A MONTH LATER THEY WERE WARPED AGAIN, COULDN'T GET THEM CHANGED UNTIL MAR 7, 2011. EXACTLY 30 DAYS LATER THEY WERE WARPED AGAIN. JUST HAD THEM AND THE BRAKE PADS REPLACED ON MAY 8, 2011. *TR

Service Brakes, Electric
Filed May 5, 201125,000 milesAZ

ALL FOUR BRAKES ON MY 2009 DODGE JOURNEY HAVE FAILED AFTER ONLY 25,000 MILES. BRAKE PARTS HAVE BROKEN AND THE FRONT TWO BRAKES ARE CONSIDERED UNDER WARRANTY BUT THE BACK BRAKES ARE NOT UNDER WARRANTY. THE DEALERSHIP STATED THE CAR WAS UNSAFE TO DRIVE UNTIL THE BRAKES WERE FIXED. DONAVAN DODGE IN SIERRA VISTA ARIZONA HAS REPAIRED THE BRAKES BUT THE DEALERSHIP IS NOT TAKING ANY RESPONSIBILITY FOR FAILURE OF EQUIPMENT FOR THE BACK BRAKES. THIS TYPE OF FAILURE PLACED ME AND ANY PASSENGERS IN DANGER. I REQUESTED THE BROKEN PARTS FOR THE BRAKE EQUIPMENT THAT WAS NOT UNDER WARRANTY. THEY HAVE TO SEND THE ONES UNDER WARRANTY BACK TO THE DODGE CORPORATION. *TR

Electrical System
Filed May 4, 201150,000 milesCA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE REGARDING THE FRONT DOOR WIRING HARNESS. SHE SCHEDULED HER APPOINTMENT FOR MARCH OF 2011 AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART WAS ON A UNIVERSAL BACK ORDER AND WAS UNSURE WHEN IT WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 06/17/11 *BF THE VEHICLE WAS REPAIRED ON MAY 17, 2011 AFTER THE CONSUMER CONTACTED CORPORATE. UPDATED 06/30/11

Service Brakes, Hydraulic
Filed May 3, 201118,000 milesCA

EXCESSIVE FRONT BRAKE PAD AND ROTOR WEAR. *TR

Service Brakes, Hydraulic
Filed May 3, 201125,333 milesSC

2009 DODGE JOURNEY BRAKES AND ROTORS ARE FAILING WAY BEFORE NORMAL CARS SHOULD. BASED ON MY EXPERIENCE IT WAS 25000 MILES WITH NO WARNING, I.E. NORMAL SOUND OF BRAKE PADS WEARING DOWN. I HAD TO PAY TO GET ALL THE ROTORS AND BRAKES REPLACED OUT OF POCKET WITH NO HELP FROM THE DEALER. I LOOKED ONLINE AND THEIR ARE TOO MANY COMPLAINTS OF THE SAME TYPE FOR THIS TO BE A FLUKE. I BELIEVE SOMEONE COULD GET IN A MAJOR ACCIDENT CAUSING A DEATH IF THIS PROBLEM IS NOT FIXED AND IT SEEMS DODGE DOES NOT WANT TO ADMIT THERE IS A PROBLEM YET. *TR

Service Brakes, Hydraulic
Filed May 2, 201142,000 milesNY

CAR STARTS SHAKING AT 70MPH ON HIGHWAY, FIND OUT THE BRAKE PADS ARE WARPED AND NEED TO REPLACED. THIS IS SECOND TIME IN LESS THAN 12,000 MILES. THERE NEEDS TO BE A RECALL ON CHRYSLER BRAKES AND THEIR PARTS. THE COST OF HAVING TO KEEP REPLACING ROTORS,CALIPERS,BRAKE PADS IS TOO MUCH FOR FAULTY PARTS. *TR

Electrical System
Filed Apr 29, 201150,000 milesCA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V658000 (ELECTRICAL SYSTEM:WIRING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE PARTS NECESSARY TO REMEDY THE FAILURE WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO TOLD THE DEALER WAS ONLY ALLOWED TO ORDER ENOUGH PARTS TO REMEDY TWO VEHICLES PER WEEK. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 06/01/11*LJ UPDATED 06/13/11

Service Brakes, HydraulicCrash1 injured
Filed Apr 29, 201146,532 milesNC

I PURCHASED A 2009 DODGE JOURNEY IN JULY 2008. WHEN I TOOK THE VEHICLE IN FOR AN OIL CHANGE AT 8000 MILES, I WAS TOLD THE BRAKES PADS WOULD NEED TO BE CHANGED SOO. BY 12,000 MILES THE BRAKE PADS WERE COMPLETELY WORN AND HAD TO BE REPLACED. BY 46,000 MILES THE FRONT BRAKE PADS HAD BEEN REPLACED 4 TIMES AND THE ROTORS WERE SERVICED AS WELL AS THE REAR BRAKES BEING REPLACED TWICE AND THE REAR ROTORS WERE REPLACED ONCE. THE WARRANTY DID NOT COVER ANY OF THESE REPAIRS. ON APRIL 29 AT APPROX 10:30 THE BRAKES GAVE OUT COMPLETELY. THEY DID NOT ENGAGE AT ALL WHICH RESULTED IN REAR ENDING A CHARTER BUS ON A BUSY STREET. THERE WEREN'T EVEN SKID MARKS INDICATING THAT THE BRAKES HAD BEEN ENGAGED AT ALL. TO TOP IT OFF, WHEN WE TRIED TO MOVE THE VEHICLE OFF THE ROAD, THE BRAKES WOULDN'T EVEN ENGAGE ENOUGH TO ALLOW THE GEAR TO BE SHIFTED OUT OF PARK. *TR

Electrical System › Wiring
Filed Apr 26, 2011VA

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPAIRS TO LEFT FRONT DOOR WIRING HARNESS. *TGW THE DEALER FOUND A WIRING SHORT IN THE DOOR. *JB

Electrical System
Filed Apr 25, 201142,000 milesMI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE 50,000.

Suspension › Front
Filed Apr 18, 201131,000 milesMA

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER SIDE WHEEL BEARING WOULD NEED TO BE REPLACED. SHE WAS INFORMED THAT THE PART WAS UNAVAILABLE AND WHEN IT BECAME AVAILABLE, THEY WOULD PERFORM THE REPAIRS. NO REPAIRS WERE PERFORMED SINCE THE PART WAS STILL UNAVAILABLE AT THE LOCAL AND SURROUNDING DEALERS. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE CURRENT MILEAGE WAS 34,000 AND THE FAILURE MILEAGE WAS 31,000.

Service Brakes, Hydraulic
Filed Apr 17, 201126,000 milesIL

2009 DODGE JOURNEY FRONT BRAKES (PADS AND ROTORS) COMPLETELY WORN OUT AND NEEDED REPLACING AT 26000 MILES. HUNDREDS IF NOT THOUSANDS OF COMPLAINTS EXIST ON THE INTERNET OF SIMILAR OWNER REPORTS. BRAKE ISSUES POSE AN EXTREME SAFETY CONCERN WITH THIS VEHICLE. CHRYSLER IS AWARE THAT THERE EXISTS A PROBLEM WITH THESE BRAKE SYSTEMS AS THEY HAVE EXTEND THE BRAKE WARRANTY FROM 2 YEARS 24000 MILES TO 3 YEARS 36000 MILES WITH A $100 DEDUCTIBLE. AFTER THE WARRANTY IS UP ALL OWNERS WILL BE FACED WITH THE FULL FINANCIAL BURDEN OF BRAKE REPLACEMENT BUT OF MORE CONCERN AND IMPORTANCE WOULD BE THE DANGER OF BRAKE FAILURES WHILE DRIVING CAUSING INJURIES OR DEATH. CHRYSLER HAS AN OBLIGATION TO PROVIDE A LONG TERM SOLUTION TO THIS PROBLEM PRIOR TO ANY INJURIES OR DEATH INSTEAD OF JUST EXTENDING THE WARRANTY. *TR

Service Brakes, Hydraulic
Filed Apr 12, 201112,000 milesTX

PREMATURE BRAKE WEAR DUE TO INADEQUATE BRAKE SYSTEM TO THE WEIGHT OF CAR. 12K MILES BRAKE CALIBERS LOCKED UP; 14,500 MILES REPLACED FROM BRAKE PADS AND ROTORS SO BAD HAD TO BE REPLACED; 26K MILES AGAIN FRONT ROTORS HAD TO BE TURNED. NOW 3 MONTHS LATER 28K MILES I NEED FRONT AND BACK BRAKE PADS AND ALL 4 ROTORS TURNED. CAN'T HANDLE THE CAR ON ROAD FOR EXCESSIVE GRABBING OF BRAKES AND STEERING UNABLE TO HOLD ONTO WHEN BRAKES APPLIED. DODGE HAS HAD MANY COMPLAINTS AND LAW SUITS FILED IN NJ. THEY JUST RECENTLY EXTENDED THE BRAKE WARRANTY TO 36K WITHOUT NO NOTIFICATION HOWEVER, SINCE I HAD ALREADY BEEN TOLD UNWARRANTED AND HAD TO GET BRAKES REPAIRED ON A WEEKEND STRANDED AND DIDN'T USE MOPAR PARTS THEY WILL NOT WARRANTY AND NOW TELLING ME THAT THE ROTORS ARE WARPED DUE TO EXCESSIVE HEAT. YES EXCESSIVE HEAT BECAUSE THEIR IS A LAW SUIT DUE TO INADEQUATE BRAKES FOR THE WEIGHT OF THE VEHICLE. PLEASE HELP DODGE JOURNEY OWNERS AND ANYONE ON THE ROAD NEAR THEM. UNSAFE CONDITIONS, IT IS THE NEW TOYOTA. HOW MANY PEOPLE NEED TO DIE BEFORE CORP. ARE HELD ACCOUNTABLE THEY KNOW. THE SERVICE MGR EVEN ACKNOWLEDGE BUT STATES "HE DIDN'T DESIGN IT, DIDN'T BUILD IT OR BROKE IT". *TR

Wheels
Filed Apr 10, 20116,000 milesFL

04/10/11 NHTSA HEADQUARTERS 1200 NEW JERSEY AVENUE, SE WEST BUILDING WASHINGTON, DC 20590 TO WHOM IT MAY CONCERN. I AM WRITING YOU IN REFERENCE OF THE PURCHASED OF MY BRAND NEW VEHICLE, A 2009-DODGE JOURNEY SE ON JUNE 08, 2008. THIS CAR BEGINNING TO HAVE PROBLEMS AFTER IT 6,000 MILES HAVING A NUMEROUS REPAIRS SINCE THEM. I SUBMITTED THE CAR TO THE LEMON LAW BEFORE THE WARRANTY TIME EXPIRED. CHRYSLER GROUP DENIED IT ARGUING THAT MY CAR IS RUNNING UNDER THE COMPANY EXPECTATION. CURRENTLY THE CAR STILL HAS SUSPENSION PROBLEM AND NOISES(SUCH AS BRAKE NOISES, TURN WHEEL NOISES AND OTHER). THE CAR BOUNCING AFTER 50 MP MILES AND EVERY TIME THAT BUMPS ON THE STREET OR ON THE HIGHWAY THE VEHICLE MAKES STRONGLY BOUNCES. THE COMPANY STATES THE BOUNCING AND THE NOISES ARE PART OF THE CARS MANUFACTURED. IN ADDITION TO ALL THE REPORTED REPAIRS, THE SEATS GET EASILY STAIN WITH ANY TYPE OF LIQUID AND THE BLACK COLOR OF THE INTERIOR IS FADING, I MEAN THE BLACK IS BECOMING GRAY. I WILL SUBMIT ANY DOCUMENT THAT COULD SUPPORT MY CLAIM IF IS REQUIRED. *TR

Suspension › Front › Stabilizer Bar
Filed Mar 28, 2011CO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR BRAKE REPAIRS AND AN ALIGNMENT WHEN HE WAS INFORMED THAT THE VEHICLE DID NOT HAVE A STABILIZER BAR INSTALLED. THE DEALER ADVISED THAT BECAUSE THE COMPONENT WAS NOT COVERED UNDER WARRANTY, HE WOULD BE LIABLE FOR THE INSTALLATION OF A STABILIZER BAR. THE CONTACT WAS CONSIDERED BECAUSE THE VEHICLE WAS MANUFACTURER INCORRECTLY AND WITHOUT THE STABILIZER BAR. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 41,000.

Service Brakes, Hydraulic
Filed Mar 23, 201127,000 milesNC

AFTER 27,000 MILES MY 2009 DODGE JOURNEY NEEDS A SET OF NEW BRAKES FOR THE FRONT TIRES. I HAVE HAD SEVERAL SUV'S TO FAR SURPASS THIS MILEAGE WITH NO NEW BRAKES NEEDED. AFTER TAKING MY JOURNEY TO A LOCAL MECHANIC, I WAS TOLD THAT 15 MINUTES BEFORE HE HAD AN IDENTICAL 2009 DODGE JOURNEY WITH THE EXACT SAME PROBLEM. WHEN I CAME HOME, I RESEARCHED DODGE JOURNEY BRAKE PROBLEMS ONLINE AND WAS SHOCKED AT WHAT A PROBLEM THIS WAS FOR JOURNEY OWNERS. I THINK A RECALL SHOULD BE DEMANDED. MY HUSBAND AND I BOUGHT THIS CAR TO BUY AMERICAN..... AND THIS IS WHAT WE GET. *TR

Equipment
Filed Mar 22, 201129,400 milesLA

MY WIFE AND I WERE ABOUT AN HOUR FROM HOME WHEN THE BRAKES ON OUR 2009 DODGE JOURNEY STARTED SQUEALING VERY, VERY LOUD. I PULLED OVER AS SOON AS POSSIBLE, GOT UNDER THE CAR TO CHECK. I COULD NOT SEE ANYTHING SPECIFIC AND LET THE CAR SIT IDLE FOR ABOUT 30 MINUTES. AS SOON AS I STARTED TO DRIVE AGAIN, AT LESS THAN 5MPH, THE BRAKES STARTED SQUEALING AGAIN, JUST AS LOUD. I DROVE TO A NEARBY FIRESTONE FACILITY, DESCRIBED THE PROBLEM AND THE PUT IT ON THE RACK TO CHECK THE BRAKES. THE JOURNEY HAD 29,400 MILES ON IT.......AND THE BRAKES WERE COMPLETELY, TOTALLY WORN OUT!! THEY BROUGHT THE BRAKES AND ROTOR FOR ME TO SEE AND THE ROTORS WERE BADLY GROOVED. THEY SAID THEY THOUGHT THE BRAKES WERE TOO SMALL FOR THE SIZE, WEIGHT OF THE VEHICLE AND I TEND TO AGREE, ESPECIALLY AFTER READING OTHER COMPLAINTS ONLINE. I WAS TOLD IT WOULD HAVE BEEN CLOSE TO AN ACT OF SUICIDE TO CONTINUE DRIVING THE JOURNEY AND I AGREE. THIS IS OUTRAGEOUS!! AND FROM WHAT I READ, DODGE IS WELL AWARE OF THE PROBLEM BUT NOTHING HAS BEEN DONE. I AM NOW 08T $300, AND COULD HAVE BEEN INVOLVED IN A BAD ACCIDENT FROM FAILURE OF THE BRAKES. *TR

Service Brakes, Hydraulic
Filed Mar 21, 201140,000 milesAZ

HEARD REAR BRAKES SQUEALING AND TOOK JOURNEY TO MECHANIC. MECHANICS SAID THE BRAKES WERE MORE WORN ON THE INNER PADS THAN THE OUTER PADS. MECHANIC SAID BRAKE PADS ARE SUPPOSE TO WEAR EVENLY AND THIS WAS A BRAKE FAILURE PROBLEM. HE ALSO STATED THE CALIPERS NEED TO BE REPLACED AND THAT WAS ALSO UNHEARD OF WITH A VEHICLE THAT ONLY HAS 40000 MILES ON IT. HE RECOMMENDED TAKING THE VEHICLE BACK TO THE DEALER TO HAVE THEM FIX SINCE THIS WAS A BRAKE FAILURE PROBLEM AND NOT JUST NORMAL WEAR AND TEAR. *TR

Service Brakes, Hydraulic
Filed Mar 18, 201118,329 milesCA

I PURCHASED MY 2009 DODGE JOURNEY NEW, IN 2009. THE VEHICLE NOW HAS 18,329 MILES -- IT'S BASICALLY STILL BRAND NEW -- ITS STILL UNDER WARRANTY!!!!. UNFORTUNATELY, I HAVE JUST HAD TO REPLACE ALL FOUR (4) BRAKE PADS, AND HAD ALL FOUR(4) ROTORS RESURFACED. THIS COST OVER $500 -- AND THE WARRANTY DOES NOT COVER THIS! IT IS MY UNDERSTANDING THAT THIS IS A KNOWN ISSUE THAT THE MANUFACTURER IS FULLY AWARE OF. STILL, THERE HAS BEEN NO RECALL ISSUED, AND NO WARNING HAS BEEN GIVEN TO THE OWNERS (THAT THERE'S A POTENTIAL OF AN UNDER-DESIGNED BRAKING SYSTEM ON THESE VEHICLES. APPARENTLY (MY UNDERSTANDING -- YOU PROBABLY KNOW BETTER), DODGE KNOWS THAT THE BRAKES ON THIS VEHICLE ARE TOO SMALL (?). IF THAT IS THE CASE, THEN THERE IS A PROBLEM THAT COULD LEAD TO AN ACCIDENT. I HAVE HAD OTHER CARS IN MY LIFE, AND HAVE NEVER HAD BOTH FRONT & REAR BRAKE PADS AND ROTORS COMPLETELY WEAR-OUT IN LESS THAN 20K MILES. EVEN IF THE MANUFACTURER INSTALLED PADS THAT WERE TOO SOFT, OR TO THIN, THERE SHOULD BE A WARNING GIVEN TO THE CONSUMER -- IF FOR NO OTHER REASON THAT THE CONSUMER NOT INSTALL THE SAME PADS AS A REPAIR. MOREOVER, AFTER-MARKET DEALERS, LIKE MIDAS, SHOULD BE ALERTED -- BECAUSE THEY CONTINUE TO FOLLOW THE MANUFACTURER'S RECOMMENDATIONS FOR REPLACEMENT PADS. IT IS RIDICULOUS TO THINK THAT A COMPANY THE SIZE OF DODGE WOULD PUT AT RISK, THE SAFETY OF THE VERY CONSUMERS THAT KEEP THEIR COMPANY SOLVENT -- IF THEY'RE WILLING TO SACRIFICE OUR LIVES (AND THE LIVES OF OUR FAMILIES) SIMPLY TO "SAVE

Service Brakes, Hydraulic
Filed Mar 14, 201130,342 milesMD

OUR DODGE JOURNEY BEGAN HAVING BRAKING ISSUES. A TRIP TO THE DEALER REVEALED THAT AT ONLY 30,000 MILES, THE FRONT BRAKES WERE BASICALLY NON-FUNCTIONAL. WE NEEDED TO REPLACE PADS AND ROTORS, WHICH WERE FAR BEYOND MACHINING, ON THE FRONT AND PADS ON THE REAR AS WELL AS HAVING THE REAR ROTORS TURNED. THIS IS UNACCEPTABLE FOR A VEHICLE DRIVEN UNDER NORMAL CIRCUMSTANCES WITH ONLY 30, 000 MILES. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Mar 9, 201134,423 milesPA

MY WIFE TRIED TO TAKE THE CAP OFF ONE OF HER TIRES TO PUT AIR IN HER TIRE. AS SHE WAS TRYING TO TWIST THE CAP OFF, IT BLEW OFF OF THE TIRE AND HIT HER IN THE FACE. I TOOK THE TIRE TO A SHOP AND THEY SAID THAT IT WAS THE WHEEL SENSOR THAT THE TIP CORRODED OFF. THEY REPLACED THE SENSOR ON THAT TIRE AND THEN WENT TO CHECK THE PRESSURE ON THE OTHER TIRES. WHEN THEY TRIED TO TAKE THE CAP OFF OF ANOTHER TIRE, THE END OF THAT TIRE SENSOR ALSO SNAPPED OFF. MY WIFE'S VEHICLE IS A 2009 DODGE JOURNEY WITH 34,000 MILES ON IT. WHEN I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP WHERE I BOUGHT THE VEHICLE, THEY SAID THAT THE SENSOR IS NOT COVERED UNDER ANY WARRANTY WHEN IT BREAKS OFF AT THE TIP LIKE THAT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →