Page 22 of 29 · complaints 1,051–1,100 of 1,433

2009 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Electrical System
Filed Dec 4, 201253,000 milesMI

CAR WOULD NOT START,EVERYTHING WORKED FAR AS RADIO,HEATER FAN,WIPERS ETC. BUT WOULD NOT EVEN TURN OVER. CALLED A TOW TRUCK, HAD CAR TOWED TO LOCAL MECH,CAR STARTED AFTER BEING REMOVED FROM TOW TRUCK. MECH CHECKED OUT ELECTRICAL SYSTEM,COULD NOT FIND A PROBLEM. *TR

Service Brakes
Filed Dec 1, 201259,600 milesOH

WHEELS, BRAKES, AND ROTORS DETERIORATE PREMATURELY AND/OR SHORTLY AFTER THE WARRANTY EXPIRES RESULTING IN AN EXCESSIVE COST TO THE CONSUMER AND THE POTENTIAL FOR A COMPLETE BRAKE AND TIRE FAILURE. *TR

Power TrainFire
Filed Nov 28, 201267,400 milesOH

TL* THE CONTACT OWNS 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND TURN THE CONTACT HEARD A LOUD POP. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE HE NOTICED FLUID LEAKING FROM UNDERNEATH IT. THE CONTACT STATED THERE WAS A SMALL FIRE, BUT THERE WAS NO DAMAGE TO THE VEHICLE OR INJURIES. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER AND IT WAS DETERMINED THAT THE TRANSFER CASE HAD BROKEN. THE MANUFACTURER INSPECTED THE VEHICLE, BUT STATED THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 67,400.

Engine
Filed Nov 28, 201245,000 milesOK

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT REPLACED THE VEHICLE BATTERY AND THE KEY BATTERIES BUT THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 71,000.

Electrical System › Ignition
Filed Nov 27, 2012MA

2009 DODGE JOURNEY SX. CONSUMER WRITES IN REGARDS TO FAILURE OF THE ELECTRICAL SYSTEM. *SMD THE CONSUMER STATED THE 2009 MODELS SHOULD BE INCLUDED IN THE RECALL. THE CONSUMER STATED SHE EXPERIENCED THE SAME ELECTRICAL AS STATED IN RECALL # 11V139000

Power Train
Filed Nov 26, 201245,200 milesPA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, SHE NOTICED A CLUNKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,200.

Electrical System
Filed Nov 21, 201256,220 milesAZ

MY 2009 DODGE JOURNEY WILL NOT START INTERMITTENTLY. THE DEALERSHIP IS UNABLE TO DIAGNOSE THE PROBLEM. IT HAS HAPPENED 4 TIMES SINCE WE BOUGHT IT IN AUGUST OF 2012. *TR

Engine
Filed Nov 20, 201270,000 milesWI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE IT WOULD NOT TURN OVER. THE CONTACT TRIED APPROXIMATELY TWELVE TIMES BEFORE IT STARTED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THEY ALSO INFORMED HER THAT SHE SHOULD BRING THE VEHICLE IN WHEN IT WON'T START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.

Wheels
Filed Nov 15, 201258,000 milesNY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE HEARD A LOUD NOISE WHICH SOUNDED AS THOUGH THE TIRE RIM SCRAPING ONTO THE GROUND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. HE NOTICED THE REAR PASSENGER'S SIDE TIRE COMPLETELY DEFLATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE TIRE PRESSURE SENSOR IN COMBINATION WITH THE VALVE STEM WERE DEFECTIVE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Tires
Filed Nov 7, 201226,800 milesAL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS EQUIPPED WITH KUMHO SOLUS KHH16 TIRES, TIRE SIZE 225/55/19. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY. IN ADDITION, THERE WAS A VIBRATION IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH FRONT TIRES WERE REPLACED WITH NEW TIRES. THE DEFECTIVE TIRES EXHIBITED SEVERE TREAD SEPARATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 26,800. UPDATED 12/14/12*LJ THE CONSUMER STATED AFTER HAVING THE TIRES BALANCED AND ROTATED, THE OWNER NOTICED THE STEERING WHEEL BEGAN TO SHAKE WHILE EXITING THE DEALERSHIP PARKING LOT. DEALER FOUND BOTH FRONT TIRES EXHIBITED BELT SEPERATION. UPDATED 12/17/2012 *JS

Engine
Filed Oct 27, 201230,000 milesOH

WHEN I BOUGHT MY CAR IN 2009. I NOTICED THAT MY BRAKES SQUEAKED WHEN I STOP I TOOK IT BACK TO THE DEALERSHIP, I WAS TOLD THAT NOTHING WAS WRONG. KEEP COMPLAINING ALL THE TIME, THEN THE VIBRATION STARTED AND I NEEDED ROTORS AND BRAKES. THE AFTERMARKET BRAKES DOESN'T FIT HAD TO REPLACE THEM WITH THE DEALERSHIP BRAKES. HAD TO REPLACE A TWO TIRE SENSORS. HAD TO HAVE MY ROTORS RESURFACED WILL NEED NEW ROTORS. RECENTLY THE ENGINE COOLANT OVERHEATING LIGHT CAME ON. THE FAN STOP WORKING ITS ELECTRICAL THE MECHANIC CAN'T FIGURE OUT WHY IT STOP. MY CAR SOMETIMES DOESN'T START, TOOK IT TO A MECHANIC. NO REASON WHY. WHEN MY AIR IS ON IT TAKES THE CAR LONGER TO GAIN SPEED ON THE HIGHWAY. I CONTACTED THE DEALERSHIP WHERE I PURCHASED IT AND DODGE. BOTH WERE RUDE AND DIDN'T OFFER ANY HELP. I PURCHASED THE EXTENDED WARRANTY AND IT DIDN'T COVER ANYTHING. *TR

Service Brakes
Filed Oct 25, 201284,000 milesOH

I BROUGHT CAR USED FEB 2012 WITH AROUND 78500. SHORTLY AFTER I GOT THE CAR I STARTED NOTICING THE VIBRATION WHEN I APPLIED THE BRAKES. SO I TOOK IT AND HAD THE BRAKE PADS AND ROTORS REPLACED ON THE FRONT. WELL IT STILL WAS VIBRATING WHEN I WOULD APPLY THE BRAKES. SO I WAS TOLD THAT MAYBE THE CALIPERS WAS BAD. SO A COUPLE WEEKS LATER THEY PUT ON NEW PADS, ROTORS AND CALIPERS. WELL THE VIBRATION STOPPED. WELL AT LEAST FOR ABOUT 3 MONTHS AND THE VIBRATION WHEN I APPLY MY BRAKES CAME BACK. SO I TOOK IT BACK AND WAS TOLD THAT THEY ARE GOING TO PUT SOME DEALER PADS AND ROTORS ON AND THAT SHOULD TAKE CARE OF THE PROBLEM. SO IM WAITING TO GET THOSE PUT ON AND SEE IF IT WILL MAKE A DIFFERENCE LIKE THEY SAY. *TR

Engine
Filed Oct 19, 201260,000 milesMD

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL CLICKING HEARD FROM THE ENGINE AS THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS TEST DRIVEN BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.

Engine
Filed Oct 2, 201241,000 milesFL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TESTED THE STARTER, ALTERNATOR AND BATTERY, IN WHICH NONE WERE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS 41,000.

Power Train
Filed Sep 25, 201236,900 milesTX

PURCHASED 9-6-12 CAR STARTING CUTTING OFF 9-8-12. I CAN'T STEER AIR CONDITIONER IS OFF, DASHBOARD HAS NO LIGHTS. TAKEN BACK TO CAR LOT THEY CAN'T DUPLICATE THE PROBLEM AND CODES COME UP, YET THIS CONTINUOUS TO HAPPEN, IT HAS HAPPENED 8 TIMES ALREADY. I AM FEARING FOR MY AND MY FAMILIES LIFE, I CAN'T CONTINUE GOING THROUGH THIS FOR 5 YEARS. I HAVE ALMOST BEEN HIT IN THE REAR TWICE. I CAN'T EVEN GET ON THE HIGHWAY NOR DRIVE THE STREETS WITHOUT FEAR OF BEING KILLED!!! *TR

Service Brakes
Filed Sep 20, 201215,000 milesIN

BRAKES AND ROTORS HAVE BEEN REPLACED ON THIS CAR AT LEAST 3 TIMES ALREADY. ALONG WITH NUMEROUS OTHER PROBLEMS THAT JOURNEY OWNERS HAVE COMPLAINED ABOUT INCLUDING: STEERING SOUNDS WHEN TURNING, POWER WINDOWS HESITATING TO WORK, CAR NOT STARTING, BATTERY REPLACED TOO SOON. COSMETIC PROBLEMS SUCH AS VISOR MIRROR COVER BROKEN, SEATS STAINING, AND SEALS AROUND DOORS AND TIRE WELLS FALL OFF. THIS CAR HAS SO MANY COMPLAINTS ONLINE I DON'T KNOW WHY WE CAN'T GET SOMETHING IN RETURN FOR ALL THESE PROBLEMS. *TR

Service Brakes
Filed Sep 13, 201215,000 milesNV

THIS JOURNEY HAS HAD PREMATURE WEARING ON THE BRAKES AND ROTORS. WE HAVE HAD THE CAR 3 YEARS NOW AND HAVE HAD BRAKES DONE AT LEAST 6 TIMES AND IT ONLY HAS 47,000. THIS IS A HUGE SAFETY CONCERN. ALSO IN ORDER TO CHANGE YOUR BATTER YOU HAVE TO TAKE IT TO THE DEALERSHIP, SO IF YOU BREAK DOWN YOU HAVE NO CHOICE BUT TO HAVE IT TOWED AND TAKEN TO THE DEALERSHIP WHICH IS HUNDREDS OF DOLLARS. ALSO MY HUSBAND IS HANDICAP, AND THIS POSES A BIG PROBLEM FOR HIM OR ANYONE ELSE. THIS CAR WAS MADE POORLY. WE CANNOT AFFORD BRAKES EVERY 6 MONTHS AND EVEN AFTER YOU GET THE BRAKES DONE IT IS CONSTANT PROBLEMS. WE TRY TO USE OUR OTHER CAR WE WIN DRIVING WITH OUR KIDS FOR FEAR THE BRAKES WILL GO OUT OR SOMETHING. *TR

Service Brakes
Filed Aug 29, 201238,000 milesIA

NOTICED BRAKES WERE WEARING RECEIVED LETTER FROM DODGE EXTENDING WARRANTY BUT WE WERE SLIGHTLY OVER ON MILES. WE REPLACED FRONT PADS AND ROTOR. NOW A YEAR LATER THEY NEED REPLACED AGAIN. AT 55000 MILES. *TR

Power Train
Filed Aug 22, 2012FL

PURCHASED VEHICLE IN 2010, TEST DROVE VEHICLE ASKED DEALER TO CHECK THE FOLLOWING COMPONENTS ENGINE, BRAKES, TRANSMISSION. DEALER TOOK CAR TO A REPAIR PLACE STATED EVERYTHING WAS FINE, WENT ON WITH PURCHASE. HAD A OIL CHANGE NOT LONG AFTER PURCHASE FACILITY MENTIONED FRONT AND REAR BRAKES, ROTORS AND CALIPERS WERE BAD..WHICH I HAD NOTICED PEDAL TO BRAKES WERE NOT ENGAGING PROPERLY, SEVERE SAFETY ISSUE. TOOK TO A SECOND BRAKE REPAIR SAME PROBLEM.(S) ON OCCASION ENGINE STALLS WHILE DRIVING, SOMETIMES WILL NOT START AT ALL. SOME ELECTRICAL COMPONENTS DO NOT WORK IN THE VEHICLE. THEN DRIVING VEHICLE HOME FROM STORE TRANSMISSION DIES, CAR WILL NOT GO OVER 20 MILES, ALMOST HIT FROM BEHIND BY ANOTHER VEHICLE DUE TO SUDDEN LOSS OF SPEED LUCKILY ABOUT TWO MINUTES FROM HOME. PARKED VEHICLE FOR A FEW HOURS CAR WOULD NOT GO IN PARK OR REVERSE. TOOK VEHICLE TO TRANSMISSION REPAIR, TRANSMISSION TECH EXAMINES TRANSMISSION, TRANSMISSION IS DEFECTIVE AND NEEDS TO BE REPLACED. CALLED MANUFACTURER DODGE/CHRYSLER STATED THERE WAS NOTHING THAT THEY WERE WILLING TO DO, SAME STATEMENT THEY HAVE SAID TO MANY CONSUMERS, WITHOUT CONCERN FOR BUYERS SAFETY OR INCONVENIENCE THAT THEIR VEHICLES CAUSE. PLEASE I NEED HELP THIS IS THE ONLY VEHICLE THAT MY FAMILY HAS, AND I AM CONCERNED ABOUT ALL OF OUR SAFETY. *TR

Service Brakes
Filed Aug 21, 201227,000 milesNY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE STEERING WHEEL BEGAN TO VIBRATE EXCESSIVELY. IN ADDITION, A STRONG ODOR OF BURNING BRAKE PADS EMITTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FRONT BRAKES AND ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Aug 20, 201260,000 milesGA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THEY COULD NOT FIND THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 60,000

Wheels
Filed Aug 17, 201247,000 milesIL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER HAVING THE TIRES ROTATED, THE FRONT PASSENGER SIDE TIRE PRESSURE MONITORING SYSTEM FAILED. THE CONTACT STATED HAT THE STEM FRACTURED DURING ROTATION. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE STEMS WOULD OFTEN BRAKE DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 47,000.

Power Train
Filed Aug 13, 201241,201 milesMI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START PROPERLY AND WAS TAKEN TO DEALER. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE RESET. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 41,201 AND THE CURRENT MILEAGE WAS 41,577.

Tires
Filed Aug 13, 201280,000 milesAR

I SUSTAINED NONREPAIRABLE TO A TIRE ON MY VEHICLE DURING A HIGHWAY TRIP. WHEN I WENT TO A AUTHORIZED DEALER TO PURCHASE A NEW TIRE, I FOUND THAT THEY DO NOT STOCK A SINGLE TIRE OF THE TYPE AUTHORIZED BY THE VEHICLE MANUFACTURER PER WARRENTY SPECIFICATION. I HAD TO DRIVE ON THE FREEWAY AT NIGHT WITH A SKINNY EMERGENCY TIRE INSTALLED FOR OVER 100 MILES. I FELT VERY UNSAFE AND NERVOUS BEING PLACED IN THIS SITUATION. *TR

Service Brakes
Filed Aug 8, 201234,610 milesMI

THIS VEHICLE HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE BRAKES MALFUNCTIONING AND STILL NO REAL SOLUTION DODGE HAS A COMMERCIAL FOR THE JOURNEY STATING THAT THEY ARE INSURANCE INSTITUTE FOR HIGHWAY SAFETY. TOP SAFETY PICK FOR 2011 IF THE BRAKES FAIL IT DOES NOT GET ANY MORE UNSAFE THEN THAT IT IS OBVIOUSLY A PROBLEM AND THE CONSUMER HAS NO ONE TO TURN TO PLEASE DO SOMETHING BEFORE SOMEONE DIES SHOULD NOT YOU BE PROACTIVE INSTEAD OF REACTIVE AT THE VERY LEAST INVESTIGATE TO SEE IF THERE IS A PROBLEM. THANK YOU *TR

Engine
Filed Aug 6, 201255,000 milesNC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.

Electrical System
Filed Aug 6, 201235,232 milesNE

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EMITTED A CLICKING SOUND WHENEVER IT WAS STARTED. NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO THE STARTER AND THE TEMPERATURE GAUGE. THE VEHICLE WAS REPAIRED UNDER THE EXTENDED WARRANTY. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE, STATING THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 35,232 AND THE CURRENT MILEAGE WAS 39,497.

Electrical System
Filed Aug 6, 201280,000 milesMI

THE 2009 DODGE JOURNEY HAS MANY PROBLEMS AND COMPLAINTS! MINE IS LIKE MANY OTHERS FIRST THE BRAKE SYSTEM LOCKED UP AND COST $300 TO REPAIR AND NOW THE CARE WILL NOT START OR STARTS WHEN IT WANTS TO. I TOOK IT TO THE DEALER AND THEY NOW SAY IT IS THE KEY SWITCH (ELECTRICAL) AND WILL NOW BE A $400 BILL OUT OF MY POCKET. NO COVERAGE WARRANTY IS UP, PURCHASED USED AND WAS NOT TOLD THAT THEIR WAS A RECALL ON THE CARE WHEN WE PURCHASED IT. DODGE KNOWS THIS CAR HAS PROBLEMS BUT LIKE NORMAL THEY WILL NOT RECALL THE CAR AND FIX THEIR PROBLEMS, THEY WILL HOWEVER ALLOW THE CARE TO BE ON THE ROAD AND SERVICE THEM OVER AND OVER BECAUSE IT MAKES THEM MONEY. THE CLAIMS OF DODGE IS FALSE, THIS CAR IS NOT A QUALITY CAR AND MANY OWNERS HAVE REPORTED THE MANY PROBLEMS. *TR

Engine
Filed Aug 4, 2012IL

I PURCHASED A 2009 DODGE JOURNEY NEW IN 2008. FOR THE MOST PART DID NOT HAVE ANY PROBLEMS WITH THE VEHICLE UNTIL MAY OF 2012. BEGINNING IN MAY 2012, THE CAR WILL INTERMITTENTLY NOT START. WHEN ATTEMPTING TO START THE CAR ALL I HEAR IS A "CLICK." MY HUSBAND IS A MECHANIC AND HAS CHECKED ALL CONNECTIONS, AS WELL AS REPLACED THE RELAYS. THE DEALERSHIP IS UNABLE TO DUPLICATE THE PROBLEM. THIS HAS OCCURRED AT LEAST 12 TIMES IN APPROX. 2 MONTHS. IT IS GETTING PROGRESSIVELY WORSE WITH NO SOLUTION AVAILABLE. *TR

Engine
Filed Jul 29, 201243,486 milesWI

MAY 13TH, VEHICLE WOULD NOT START, LIGHTS COME ON, RADIO, BUT NOTHING FROM ENGINE. HAD AAA JUMP TRUCK AND INSTALLED NEW BATTERY AT SEARS. MAY 14TH VEHICLE WOULD NOT START AGAIN! LIGHTS COME ON, RADIO, BUT ENGINE WILL NOT START. TOOK TO REPAIR PLACE, THEY REPLACE SPARK PLUGS, CLEANED THROTTLE. MAY 22ND BACK TO REPAIR SHOP, VEHICLE WILL NOT START, SAME EXACT ISSUES. REPLACED FUEL PUMP. THEY CALLED DEALERSHIP AND THEY SAID NO WARRANTY AND THEY HAD NO IDEA WHAT THE ISSUE WAS WITH TRUCK. MAY 29TH VEHICLE HAVING SAME ISSUES, DAILY IT TAKES 15 TO 30 MINUTES FOR IT TO START. TAKE BACK TO REPAIR SHOP AND THEY REPLACED THE FUEL PUMP AGAIN. STILL DAILY THE TRUCK STARTS WHEN IT WANTS TO. SAME ISSUE WHEN YOU ENGAGE THE KEY, LIGHTS AND RADIO WORK, POWER IS THERE, BUT ENGINE WILL NOT START. NOW DRIVER WINDOW WILL NOT WORK. INFORMED THAT WE NEED BRAKES AND ROTORS FOR FRONT OF TRUCK IN MAY AND NO WARNING LIGHT, JUST SEVERE SHAKING WHEN YOU ARE BRAKING. SCARED TO DRIVE THE VEHICLE FOR FEAR OF BEING STRANDED OR FAILURE OF BRAKING SYSTEM. *JS

Fuel System, Gasoline
Filed Jul 26, 201234,936 milesPA

I PURCHASED A 2009 DODGE JOURNEY (VIN: [XXX]) ON SEPTEMBER 19, 2011 FROM THE STETLER DODGE CAR DEALERSHIP IN YORK, PA. IT WAS A CERTIFIED PRE-OWNED CAR. SINCE THAT DAY I BOUGHT THE CAR I HAVE BEEN BACK THERE OVER 4 TIMES FOR VARIOUS PROBLEMS. THE FIRST TIME WAS ABOUT 2 WEEKS AFTER I PURCHASED THE CAR (10/3/11), BUT THIS LAST TIME WAS IT FOR ME. THE CAR MAKES A HISSING NOISE WHEN I PRESS THE BRAKES, NOT ALL OF THE TIMES BUT A LOT. DURING THE WINTER MONTHS, I HADN'T NOTICED ANYTHING ELSE OCCURRING ALONG WITH THE NOISE, BUT I HAD STILL TAKEN IT BACK TO THE DEALERSHIP NOT LONG AFTER I BOUGHT THE CAR. I WAS TOLD THAT IT WAS NOTHING BECAUSE THEY COULDN'T HEAR THE SOUND. SO, WHEN IT GOT VERY HOT, I TURNED THE AIR CONDITIONER ON IN THE CAR. I NOTICED THAT IF I TAKE A LONG TRIP, ABOUT AN HOUR OR SO DRIVE ON THE HIGHWAY, A FUME/GAS SMELL IS RELEASED INTO THE CAR WHEN THE AIR IT ON. I TOOK IT TO THE DEALERSHIP ON 7/10/12 FOR THIS ISSUE. THEY COULDN'T GET THE SMELL TO OCCUR, BUT I TOLD THEM THAT IT HAPPENED AFTER I TOOK LONG TRIPS. THERE IS ALSO A GRINDING/HUMMING NOISE THAT OCCURS SOMETIMES WHILE DRIVING AND IT HAPPENED TWICE WHEN THEY WERE DRIVING IT WITH ME IN THE CAR, BUT THEY DON'T KNOW WHAT THE PROBLEM IS THEY SAY. I WAS TOLD TO BRING IT BACK IF THE PROBLEM GOT WORSE, EVEN THOUGH I HAD ALREADY TOLD THEM IT WAS ALREADY GETTING WORSE, THAT'S WHY I TOOK IT IN. THE STEERING WHEEL SHAKES WHEN I PRESS THE BRAKES. THE BRAKES AND ROTORS ARE NOT GOOD. THE GEAR SHIFT MOVES EASILY WITHOUT THE

Service Brakes
Filed Jul 24, 201218,115 milesCA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE BRAKING AT 55 MPH, THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE BRAKE PADS AND ROTORS WERE REPLACED. THE FAILURE OCCURRED AT LEAST FOUR TIMES AND EACH TIME THE DEALER HAD TO REPLACE THE ROTORS AND BRAKE PADS. ALSO, THE ENGINE WOULD TAKE AT LEAST A COUPLE OF MINUTES BEFORE STARTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT SHOULD NOTIFIED NHTSA. THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 18,115 AND THE CURRENT MILEAGE WAS 47,000. THE CONSUMER WAS INFORMED, THE VEHICLE HAD A HISTORY OF PREMATURE WEAR OF THE BRAKE PADS AND ROTORS DUE TO THEM BEING TOO SMALL AND THIN TO HANDLE THE BRAKING DUTIES REQUIRED BY THE SIZE AND WEIGHT OF THE VEHICLE. UPDATED 08/13/12

Service Brakes
Filed Jul 24, 201243,000 milesOH

ON 2 SEPARATE INSTANCES THE BRAKE CALIPERS LOCKED UP AND CAUSED THE BRAKES TO SMOKE BADLY. THE FIRST TIME WAS IN HEAVY TRAFFIC GOING SLOW AND IT WAS THE RIGHT REAR BRAKE. A WEEK LATER, ALSO IN HEAVY TRAFFIC, THE LEFT FRONT LOCKED UP AND STARTED TO SMOKE. IN THE SECOND INCIDENT, THE WHEEL WAS TOO HOT TO TOUCH WHICH I FEEL COULD CAUSE THE TIRE PRESSURE TO BUILD UP CAUSING THE POSSIBILITY OF A BLOW OUT AT SPEED. *TR

Service Brakes
Filed Jul 24, 201229,000 milesOH

NEEDED TO REPLACE BRAKES ON ALL 4 WHEELS AND NEEDED 2 FRONT ROTORS. *TR

Service BrakesCrash
Filed Jul 24, 201219,000 milesCA

I HAD A COMPLETE BRAKE FAILURE AND RAN OFF THE ROAD, LOST CONTROL AND SPUN BACKWARDS STRIKING A BURIED BOULDER BENDING MY EXHAUST PIPE, THIS WAS AT 19K MILES. RIGHT FRONT BRAKE PADS BLEW APART, TOWED INTO DEALERSHIP, DIDN'T WORK ON IT DUE TO OUT OF WARRANTY AND THEY STATED IT WOULD BE APPROX 1000 TO FIX IT, TOOK IT TO MIDAS, SPENT 400, REPLACED FRONT ROTORS AND PADS, AT 23K MILES, BRAKES WORN DOWN TO METAL, TOOK TO MIDAS, SAID DODGE PROBLEM, DODGE WOULD NOT WORK ON IT STATING IT WAS MIDAS' ISSUE. GOT LETTER FROM DODGE TO FIX BRAKES AFTER 100 DEDUCTIBLE, THEY REPLACED FRONT ROTORS AND PADS, 2 DAYS(TWO DAYS LATER) BRAKES FAILED AND RAN THROUGH HWY INTERCHANGE AND ALMOST GOT SIDE SWIPED BY A BIG RIG. PUCKER FACTOR +20, TAKEN BACK TO DODGE AND SPENT ALL DAY THERE AND THEY STATED THEY TURNED ROTORS AGAIN ON THE BACK ROTORS BUT WHEN I WENT AROUND TO THE SERVICE BAYS, THE FRONT ROTORS AND BACK ROTORS WERE OFF AND THEY WERE REPLACING THE BRAKE PADS AGAIN. THIS NEEDS TO STOP AND THE ONLY WAY DODGE WILL DO ANYTHING ABOUT IT IS FOR SOMEONE TO BE KILLED, IT'S NOT GOING TO BE ME...... *TR

Electrical System
Filed Jul 18, 201299,659 milesMD

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE DID NOT START. THERE WERE NO PRIOR WARNINGS AND NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED. THEY DETERMINED THAT THE WING MODULE IN THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER NO ASSISTANCE WAS PROVIED. THE FAILURE AND CURRENT MILEAGES WERE 99,659.

Wheels
Filed Jul 17, 201235,000 milesNY

ON THE FIRST INCIDENT, THE RIGHT DRIVER SIDE TIRE SUDDENLY WENT FLAT. VALVE ROTTED, THAT TIRE WAS FIXABLE. WE QUESTIONED THE COLD WEATHER. WE FIGURED IT WAS A FLUKE. ON JULY 15, 2012 REAR DRIVER SIDE TIRE SUDDENLY WENT FLAT WHILE DRIVING 55 MPH - WARM WEATHER - BROUGHT IT TO A TIRE COMPANY AND THEY STATED THE VALVE ROTTED ON THIS TIRE AS WELL AND THAT THE TIRE WAS UNREPAIRABLE. BOTH TIMES OUR 3 AND 6 YEAR OLD CHILDREN WERE IN THE CAR WITH US- THIS IS A HUGE SAFETY ISSUE. I KNOW ANOTHER PERSON THAT RECENTLY OWNED A DODGE JOURNEY AND HAD A BLOW OUT - THEY ENDED UP ACROSS THE ROAD AND DOWN THE BANK. LUCKILY NO INJURIES. I DON'T THINK THIS IS A COINCIDENCE. THIS COULD RESULT IN BODILY INJURY. THE VALVES ON THESE CARS NEED TO BE ADDRESSED IMMEDIATELY. TODAY I AM SPENDING $1325 TO REPLACE ALL 4 TIRES AND RIMS SO THAT MYSELF AND MY CHILDREN DO NOT END UP IN A FATALITY. *TR

Electrical System
Filed Jul 11, 201230,000 milesNJ

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY SXT. THE CONTACT STATED THAT WITHOUT WARNING, THE VEHICLE WOULD NOT START. THE EXTERIOR AND INTERIOR LIGHTS WORK WITHOUT ANY DIFFICULTIES. THE CONTACT HAVE TO WAIT 30 MINUTES BEFORE THE VEHICLE WOULD START AND OVER TIME IT LOST POWER AND BEGAN TO MAKE A KNOCKING SOUND. THE BRAKE PADS AND THE ROTORS ALSO BEGAN TO WEAR EXCESSIVELY. THE DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED A STARTER, BRAKES, BRAKES PADS, ROTORS, BATTERY, AND STRUTS. THE DEALERS ESTIMATED REPAIR COST WAS $2,000 AT THE CONTACTS EXPENSE. THE CONTACT REPLACED THE BRAKES, BRAKE FLUID, TRANSMISSION FLUID, AND THE FRONT ROTORS FOR $738.23. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 80,000.

Service Brakes
Filed Jun 29, 201277,000 milesFL

BRAKES WERE REPLACED IN NOVEMBER OF 2011. TOOK CAR INTO DEALER FOR OIL CHANGE AND NOW ROTORS AND BRAKES NEED TO BE REPLACED AGAIN. ON TOP OF THAT THE CALIBERS ARE ROCKING BACK AND FORTH. ROUGHLY 3 MONTHS AFTER THE PADS WERE REPLACED THE SAME SQUEAKING AND SCRAPPING NOISE CAN BE HEARD WHEN BRAKING. *TR

Tires › Valve
Filed Jun 24, 201225,242 milesWI

VALVE STEM SENSORS ON THE TWO REAR TIRES ARE CORRODED AND CRACKED. DRIVING DOWN ROAD METAL ON VALVE STEM FELL OFF CAUSING RAPID AIR LOSS IN TIRE. OTHER TIRE WITH CORRODED VALVE STEM BROKE AT CAR WASH. THIS IS A WELL KNOWN PROBABLY, I KNOW THIS BECAUSE I AM A DEPUTY SHERIFF AND THIS SAME PROBLEM HAPPENED TO OUR SQUAD CARS, WHICH OUR DODGE CHARGERS. AFTER TWO DEPUTIES HAD BLOWOUTS AT HIGH RATE OF SPEED SHERIFF ORDERED ALL SENSORS CHANGED. IF YOU GOOGLE ONLINE THIS PROBLEM IS COMING AND PEOPLE ARE GOING TO DIE IN AN ACCIDENT FROM THIS. THIS HAS TO BE RECALLED BY CHRYSLER. CHRYSLER KNOWS THIS PROBLEM EXISTS BECAUSE THEY CHANGED THE SENSORS IN 2011. *TR

Electrical System
Filed Jun 23, 201261,900 milesMI

SINCE REPLACING THE WIN IN OCT. 2010, FOB UNLOCK BUTTON SETS OFF ALARM INSTEAD. IN THE PAST SIX MONTHS THE CAR HAS RANDOMLY STALLED IMMEDIATELY UPON STARTING. IN THESE SAME SIX MONTHS, THE CAR HAS STALLED RANDOMLLY WHILE DRIVING-- VARIOUS SPEEDS AND ROAD CONDITIONS. IT IS SCARY TO DRIVE A CAR THAT LOSES ALL POWER FOR NO APPARENT REASON! WIN MODULE WAS REPLACED 6/21/2012-- SECOND REPLACEMENT IN 1-1/2 YEARS. I WONDER IF TS IS A PROBLEM WITH THE OVERALL CAR WIRING OR THE WIN MODULES. *TT

Electrical System
Filed Jun 19, 201229,345 milesMA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE RECURRED RANDOMLY. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AFTER INSERTING THE KEY INTO THE IGNITION. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE VEHICLE EMITTED A CRACKING SOUND. THE VEHICLE WAS TAKEN TO DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 29,345 AND THE CURRENT MILEAGE WAS 29,845.

Electrical System
Filed Jun 17, 201237,735 milesMI

TODAY AFTER A SHORT TRIP, THE ENGINE REFUSED TO START. IT CLICKED, BUT NOTHING. EVERYTHING ELSE WORKED. DOORS LOCKED AND UNLOCKED, WINDOWS OPENED AND CLOSED, BUT AS FOR THE STARTER, NOTHING. THIS IS THE 3RD TIME THE CAR HAS REFUSED TO START FIRST TIME. BOTH OTHER TIMES WERE LESS THAN A YEAR AGO. THE DEALER HAS NOT YET BEEN CONTACTED, SO I DON'T KNOW WHAT IT WILL DO. A FEDERAL COMPLAINT WILL BE FILED AND A LINK TO THIS SITE WILL BE PROVIDED. 45 OR 46 SIMILAR COMPLAINTS ARE FAR TOO MANY FOR THIS NOT TO RECEIVE SERIOUS ATTENTION. THE FOLLOWING LINK SHOWS 45 OTHER SIMILAR COMPLAINTS. HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/ELECTRICAL/ENGINE_WONT_TURN_OVER.SHTML.M *TR

EngineFire
Filed Jun 12, 201260,260 milesWV

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE BEGAN TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THE CONTACT THAT THE COOLANT ENGINE RECOVERY TANK WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE CONTACT STATED THERE WAS AN ORANGE SPOT THAT LOOKED LIKE THE AREA WAS BURNED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,260.

Service Brakes
Filed Jun 11, 201249,435 milesOR

I AM FILING THIS COMPLAINT ABOUT MY 2009 DODGE JOURNEY SXT AWD AND ITS BRAKING SYSTEM. SINCE I HAVE PURCHASED THE CAR NEW I HAVE HAD TO CHANGE THE BRAKES THREE TIMES. THE CAR NOW HAS JUST UNDER 50,000 MILES. THAT IS ALMOST ONE BRAKE JOB EACH YEAR. THE BRAKING SYSTEM FOR THIS VEHICLE IS NOT ADEQUATE. THIS CAN POSE A POSSIBLE SAFETY RISK BECAUSE THE ROTORS CAN WARP AND CAUSE LOSS OF CONTROL OF THE VEHICLE IN ANY BRAKING SITUATIONS. *TR

Electrical System
Filed Jun 6, 201290,000 milesMS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT TURNED THE IGNITION KEY AND THERE WAS A DELAYED RESPONSE. THE ENGINE STARTED AFTER THREE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE BUT THE CONTACT WAS UNCERTAIN OF THE CAUSE OF FAILURE AND THE SPECIFIC REPAIRS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Engine
Filed Jun 4, 201261,000 milesIL

TL* THE CONTACT OWNS 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO STOP ON THE SHOULDER OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE HAPPENED THREE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 06/21/12*LJ

Wheels
Filed Jun 4, 201213,048 milesAL

ON APRIL 28, 2009 I HAVE A TIRE FAILURE WHILE DRIVING AN A WELL MAINTAINED PAVED HIGHWAY. SPECIFICALLY, I HAD A SIDEWALL FAILURE ON MY RIGHT REAR TIRE. UPON EXAMINATION OF THE TIRE I FOUND A "V" SHAPED FAILURE IN THE SIDEWALL OF ABOUT ONE HALF INCH. CLOSER EXAMINATION REVEALED THAT THE CHORDS IN THE TIRE WERE FRAYED AS OPPOSED TO BEING CUT CLEANLY. DURING THE FIRST WEEK OF APRIL 2011, I EXPERIENCED ANOTHER SIDEWALL FAILURE WITH THE SAME "V" SHAPED BREAK WHILE TRAVELING ON A WELL MAINTAINED PAVED HIGHWAY. I DECIDED AT THAT TIME TO REPLACE ALL FOUR TIRES WITH OME TIRES AND I KEPT THE REMAINING THREE GOOD TIRES. IN FEBRUARY, 2012, I EXPERIENCED A THIRD SIDEWALL FAILURE WITH THE SAME "V" SHAPED RUPTURE IN THE SIDEWALL OF THE LEFT FRONT TIRE. MY MILEAGE AT THIS TIME WAS APPROXIMATELY 40500. THE REPLACEMENT TIRE THAT WAS INSTALLED WAS FROM THE ORIGINAL OME TIRES THAT I HAD KEPT WHEN I REPLACED AFTER THE SECOND FAILURE. APPROXIMATELY 3 MONTHS LATER THAT REPLACEMENT TIRE DEVELOPED A BULGE ON THE OUTSIDE TREAD AREA OF APPROXIMATELY 12" LONG BY 2" WIDE. I THEN REPLACED ALL FOURS AGAIN WITH ANOTHER BRAND. THE OME TIRES ORIGINALLY ON MY VEHICLE AND THE FIRST SET OF REPLACEMENT TIRES WERE: KUMHO 225/55R BW KH16 99T. *TR

Service Brakes
Filed Jun 1, 201225,573 milesTN

THE CENTER FOR AUTO SAFETY ISSUED A RELEASE IN AUG. 2011 REGARDING BRAKE PROBLEMS WITH 2009 DODGE JOURNEYS. I HAD BRAKE PROBLEMS IN NOV. 2011. I CONTACTED THE BOB FRENSLEY CHRYSLER DEALERSHIP TO INQUIRE ABOUT BRAKE WARRANTY AND WAS NOT TOLD ANYTHING ABOUT THE PROBLEMS WITH 2009 DODGE JOURNEY BRAKES. THE RELEASE IN AUG. 2011 SAYS CHRYSLER HAD WORKED OUT A DEDUCTIBLE PLAN WHERE ANY BRAKE WORK ON DODGE JOURNEY WITH MILEAGE BETWEEN 24,000 AND 36,000 WOULD NOT COST THE CUSTOMER MORE THAN A $100 DEDUCTIBLE. I WAS NOT INFORMED OF THIS WHEN I CALLED THE DEALERSHIP AND DECIDED TO GET THE BRAKE WORK COMPLETED AT BUDGET BRAKES CLOSER TO MY RESIDENCE. I FEEL I SHOULD HAVE BEEN INFORMED OF THIS DEDUCTIBLE PROGRAM CHRYSLER HAD IMPLEMENTED ACCORDING TO THE CENTER FOR AUTO SAFETY RELEASE. *TR

Electrical System
Filed May 31, 201247,700 milesMS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER TWICE FOR THE FAILURE. THE WIND MODULE WAS REPLACED ONCE BUT THE FAILURE WAS NOT CORRECTED. THE DEALER RECENTLY PLACED THE WIND MODULE WIRES AND THE ENGINE STARTED BUT THE CONTACT BELIEVED THAT THE FAILURE COULD RECUR. THE FAILURE MILEAGE WAS 47,700 AND THE CURRENT MILEAGE WAS 47,900.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →