2009 Dodge Journey complaints

THE VALVE STEMS ON MY 2009 DODGE JOURNEY CRACKED CAUSING THE STEM TO FLY OUT OF THE TIRE. THIS CAUSES THE TIRE TO INSTANTLY GO FLAT, WHICH IN TURN MAKES THE VEHICLE DIFFICULT TO CONTROL. THIS HAS HAPPENED TO ME TWICE. BOTH TIMES I WAS ON THE HIGHWAY. LUCKILY I WAS ABLE TO CONTROL THE CAR AND GET TO THE SIDE OF THE ROAD. IF I HAD BEEN IN ANY OTHER LANE I MOST LIKELY WOULD HAVE VEERED INTO ANOTHER LANE OR IN FRONT OF ANOTHER CAR. I HAD TO FIX THE OTHER TWO TIRES AS WELL AS THEY WERE ALSO CRACKED. THIS IS APPARENTLY A PROBLEM THAT DEALERS/MECHANICS ARE AWARE OF. DODGE IS ALSO AWARE. THEY HAVE SINCE CHANGED THE WAY THE VALVES WERE MADE. THEY ARE NOW SOME TYPE OF PLASTIC. THE CONSUMER HOWEVER IS NOT AWARE UNTIL SOMETHING GOES WRONG. IN BOTH CASES AN ACCIDENT COULD HAVE EASILY HAPPENED. AGAIN, I WAS LUCKY. BY DOING RESEARCH ON THE INTERNET I HAVE FOUND IT HAPPENS TO 2009 AND 2010 VEHICLES. I HAVE CONTACTED DODGE AND ALL I GOT WE'RE APOLOGIES. IF I LOST MY LIFE OR MY CHILDREN AN APOLOGY WOULDN'T BRING ANYONE BACK. THE PUBLIC NEEDS TO BE AWARE OF THIS ISSUE BEFORE SOMETHING TERRIBLE HAPPENS. WHEN THE STEM BLOWS OUT OF THE TIRE THE AIR LOSS IS INSTANTANEOUS. THERE IS NO WARNING JUST LOSS OF CONTROL OVER THE VEHICLE. I TRULY HOPE THAT SOMEONE CAN HELP MAKE OTHERS AWARE THAT THIS A PROBLEM. *TR

UPON DOING ROUTINE BRAKE INSPECTION FOUND BOTH REAR CALIPERS TO BE NOT WORKING AND SEIZED UP. *TR

I AM NOT REPORTING AN ACCIDENT ... YET. I WAS DRIVING ON RESIDENTIAL STREET ABOUT 35 MPH WHEN THE "AIRBAG WARNING LIGHT" CAME ON. THEREAFTER IT CAME ON EACH TIME I STARTED MY CAR AND STARTED TO DRIVE. CONTACTED NEAREST DEALER AND WAS TOLD THAT MY VEHICLE WAS NOT APART OF THE RECALL ( 09V118000), ALTHOUGH THE RECALL NAMED 2009 DODGE JOURNEYS. THEY WANTED ME TO PAY TO HAVE IT CHECKED! I THEN CALLED CHRYSLER CORP AND SPOKE WITH A REP WHO ALSO STATED THAT MY VEHICLE WAS NOT APART OF THE RECALL. IT APPEARS TO ME THAT IT SHOULD HAVE BEEN SINCE I NEVER HAD THIS TYPE OF ISSUE BEFORE WITH ANY OF THE APPROX. 7 VEHICLES I HAVE PURCHASED OVER THE LAST 50 YEARS. I DRIVE TO CALIFORNIA AT LEAST 3 TIMES EACH YEAR AND VARIOUS LOCATIONS WITHIN THE STATE OF ARIZONA. I WANT CHRYSLER TO CONTACT THE BILL-LUKE DEALERSHIP AND HAVE THEM CHECK MY ELECTRICAL SYSTEM AND FIX THE PROBLEM, AT CHRYSLER'S EXPENSE. I AM SURE I AM NOT THE ONLY OWNER WHO HAS THIS COMPLAINT. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A SUDDEN LOSS OF POWER AND SMOKE WAS SEEN COMING FROM THE END OF THE VEHICLE. ALSO, THE CONTACT STATED THAT THE LOW OIL PRESSURE AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER : 08V247000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE. *TR

PARKING SENSOR IN TRANSMISSION THAT SENDS A SIGNAL THAT CAR IS IN PARK NOT WORKING I PROPERLY MAY BE A HUGE ISSUE BECAUSE WHEN YOU ARE IN DRIVE AND SITTING IT GETS STUCK IN PARK. THEN TAKES OFF NO WARNING. IF ME O OUR ANYONE IN MY FAMILY IS INJURED I WILL BE THE ONE TO HELP SETTLE A LAW SUIT WITH CHRYSLER. I SPOKE OF THIS PROBLEM TO THE DEALER WHILE IT WAS UNDER WARRANTY THE REP. SAID I HAD TO LEAVE MY CAR THERE TILL THE PROBLEM DUPLICATES. THIS IS A EXPENSIVE CAR AND MY ONLY TRANSPORTATION WHICH IS WHY I HAD THE WARRANTY . THE OTHER ISSUE IS WHEN SITTING AT THE LIGHT THE BRAKES SLIP CAUSING THE VEHICLE TO LUNGE FORWARD. THIS IS EVEN AFTER REPLACING THE BRAKES AT THE DEALERSHIP THE VEHICLE IS A MONEY PIT. THE CONSUMER TAKES THE BILL OR COULD LOSE THEIR LIFE MESSING WITH CHRYSLER. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS THE ENGINE BECAME OPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH ELECTRONIC KEY FOBS WERE REPLACED UNDER THE SERVICE WARRANTY. THE FAILURE RECURRED ONE YEAR LATER AFTER THE REPAIR WAS PERFORMED. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

PLASTIC-METAL SEAT BELT BUCKLE ITS BROKEN, AND ISN'T CLOSE WHEN ITS NECESSARY, ALWAYS APPEARS LIKE ITS CLOSED BUT ITS NOT. WHEN I CAME TO DODGE AGENCY FOR SERVICE, I ASK THEM FOR REPLACE BUT THEY HAVE NOT THE PRICE AND SERVICE, I' M WORRY BECAUSE USE MI CAR WITHOUT CLOSED BUCKLE IN DRIVER'S SEAT BELT. SOMEONE TOLD ME JOURNEY WAS BUILD IN USA. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR

I HAVE BEEN HAVING PROBLEMS WITH MY 2009 DODGE JOURNEY. I ALSO HAVE PROBLEMS TRYING TO TURN IT ON SOMETIMES. I BELIEVE IT MIGHT BE THE KEY OR IGNITION. I BOUGHT A NEW BATTERY THINKING MY OLD ONE WAS DEAD AND IT ALSO STARTED GREAT FOR A FEW WEEKS AND THEN IT STARTED DOING IT AGAIN. SOMETIMES I TURN THE KEY AROUND AND IT TURNS ON FINE AND SOMETIMES IT DOES NOT. IT IS FRUSTRATING BECAUSE SOMETIMES IT DOES IT WHEN I AM AWAY FROM HOME. I AM ALSO HAVING PROBLEMS WITH MY FRONT BRAKES OR SUSPENSION BECAUSE WHEN I PRESS ON THE BRAKES MY STEERING WHEEL STARTS TO SHAKE. I HAD MY BRAKE PADS AND ROTORS CHECKED AND THEY ARE GOOD. I JUST DO NOT KNOW WHAT ELSE TO DO BECAUSE EVERY TRIP TO THE MECHANIC COSTS MONEY. THERE SHOULD BE A RECALL ON THIS VEHICLE! *TR

BOUGHT MY JOURNEY IN MARCH OF 2009. IN FEB OF 2010 MY BRAKES WERE SQUEAKING SO I HAD THEM CHECKED AND IT WAS FOUND I NEEDED PADS AND ROTORS REPLACED ON BACK. 3 MONTHS LATER THE FRONT ROTORS AND PADS NEEDED REPLACED. 6 MONTHS LATER THE BACK ROTORS NEEDED REPLACED AGAIN ALONG WITH PADS. 8 MONTHS LATER THE FRONTS NEEDED ROTORS AGAIN AND THE BACK NEEDED PADS. THIS IS JUST CRAZY HOW MANY TIMES I HAVE BEEN TO THE MECHANIC. MOST OF MY DRIVE IS HIGHWAY SO THERE IS NO EXPLANATION OTHER THAN THERE HAS TO BE A SERIOUS DEFECT. I LOVE MY JOURNEY BUT WILL NEVER PURCHASE A CHRYSLER VEHICLE AGAIN. *TR

RECENTLY MY 2009 DODGE JOURNEY HAS BEEN EXPERIENCING STARTING PROBLEMS. AT FIRST I THOUGHT IT WAS THE BATTERY BECAUSE IT WOULD START BY JUMP STARTING IT. THEN IT BECAME PROGRESSIVELY WORSE, AND I HAD THE BATTERY CHANGED. THAT WORKED FOR ABOUT A WEEK, THEN THE PROBLEM BEGAN GETTING WORSE. YOU WOULD DRIVE THE CAR FOR ABOUT 10 TO 15 MIN, TURN IT OFF AND WHEN YOU COME BACK IT WOULD NOT START. AFTER A FEW TRIES IT WOULD FINALLY START. WHEN IT DID HAPPEN IF YOU WAITED FOR 10 MIN OR SO IT WOULD START RIGHT UP. THEN ONE MORNING I DROVE 7 MILES AND HAD TO TURN THE CAR OFF, CAME BACK AND IT WOULD NOT START. TRIED FOR 10 TO 15 MIN AND EVEN TRIED TO JUMP START IT WITH NO LUCK. I PROCEEDED TO GET A RIDE TO WORK, THEN CAME BACK THAT NIGHT AND IT STARTED RIGHT UP. I IMMEDIATELY TOOK IT TO A PEP BOYS ( A NATIONAL CHAIN) (DEALERSHIP WAS CLOSED) AND LEFT IT THERE. THEY RAN ELECTRICAL, STARTER AND IGNITION TEST ON IT THE NEXT DAY AND FOUND NO PROBLEM. THEY STARTED OVER 40 TIMES OVER THE COURSE OF THE DAY AND IT STARTED EVERY TIME. NOW IS WORKING, BUT FOR HOW LONG. I HAVE SEARCHED THIS ON THE INTERNET AND SEEMS TO BE A COMMON PROBLEM WITH THE DODGE JOURNEY. THERE IS NO REAL SOLUTION, JUST A BUNCH OF GUESS OF WHAT'S WRONG. DODGE NEEDS TO RECALL THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE WOULD NOT START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TR

WHILE DRIVING AT ABOUT 25 MPH THE TIRE WENT FLAT. MECHANIC SAID THAT THE VALVE STEM\TIRE PRESSURE SENSOR HAD CORRODED AND COME LOOSE CAUSING THE TIRE TO DEFLATE. *TR

THE DOOR CONTROL PANEL HAS FAILED, CAUSING THE DRIVER TO NOT HAVE THE ABILITY TO ROLL DOWN THE WINDOW, OR LOCK AND UNLOCK THE DOOR. THE AIRBAG WARNING LIGHT HAS ALSO COME ON, PRESUMABLY INDICATING A DEFECT IN THE DOOR PANEL AIRBAG SENSOR. I SPOKE WITH DODGE REGARDING A SAFETY RECALL FOR THE SAME MODEL YEAR, BUT EXCLUDING MY VIN. THEY INDICATED THAT THEY WOULD NOT COVER THE COSTS OF THE REPLACEMENT OF THE FAULTY PARTS, BUT TO "SAVE MY RECEIPTS" IN CASE THEY DECIDE TO REPLACE THE PARTS IN THE FUTURE. NOW MY FAMILY'S DAILY DRIVER HAS A FAULTY AIRBAG, IN ADDITION TO BRAKES THAT HAVE TO BE REPLACED EVERY 12-18K MILES, AND NO HELP FROM DODGE... THANKS FOR THE BAILOUT AMERICANS... *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNLESS IT WAS SHIFTED INTO NEUTRAL FIRST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STARTER AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000. *TR

BOUGHT THE VEHICLE USED FROM A TOYOTA DEALER ,THE BRAKES WERE PULSATING FROM WARPED ROTORS ,HAD A BRAKE JOB DONE AND NOW THE BRAKES ARE SQUEALING, /AND NOW THE SECOND THING THE VEHICLE HESITATES TO START, YOU HAVE TO KEEP TURNING THE KEY ON AND OFF TO GET IT TO START ,WHEN YOU TRY TO START IT JUST CLICKS ONE TIME ,IF WERE A BAD CONNECTION ON THE BATT. IT WOULD CLICK AS LONG AS YOU HELD THE KEY TO THE START POSITION .NOT HAPPY WITH THIS VEHICLE AT ALL BUT I'M STUCK WITH THE PAYMENTS SO I HAVE TO LIVE WITH IT ... *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER TOUCHED THE RADIO AND BURNED HER HAND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A SHORT IN THE RADIO/DVD RECEIVER AND IN THE DOOR CONTROL MODULE. THE TECHNICIAN STATED THAT THE DOOR CONTROL MODULE AND THE RADIO/DVD RECEIVER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. *TR

THE BRAKES ON THE DODGE JOURNEY 2009 APPARENTLY ARE TOO THIN/ NOT HEAVY ENOUGH FOR THE WEIGHT OF THE VEHICLE.. APPARENTLY EVERY 10,000 TO 25,000 MILES THEY WILL NEED TO HAVE NEW BRAKE PADS AND RESURFACING OF ROTORS OR REPLACEMENT.. SEEMS, DEPENDING ONTHE WEIGHT YOU CARRY IN THE VEHICLE THEIR MAY BE A FAILURE IN THE BRAKING SYSTEM.. I BOUGHT THE VEHICLE NEW AND ONLY HAVE 26,000 + MILES ON IT.. I HAVE READ THAT DODGE SHOULD REDESIGN AND INSTALL A NEW BRAKING SYSTEM.. BEING RETIRED,, I EXPECTED THIS TO BE MY LAST VEHICLE. I BOUGHT AMERICAN AUTO WHEN THE AMERICAN INDUSTRY WAS ASKING THE GOVERNMENT FOR ASSISTANCE. IM DISAPPOINTED DODGE HASN'T STEPPED UP AND TAKEN RESPONSIBILITY FOR THIS PROBLEM.. IT WILL COST ME $260. TO OVER $400. EVERY TIME FOR THIS.. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ELECTRICAL COMPONENTS OF THE VEHICLE WOULD POWER ON BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 63,813. *TR

THE 2ND ROW (CENTER ROW) DRIVER'S SIDE SEAT BELT WILL NO LONGER LATCH. NOTHING IS STUCK IN IT--YOU CAN PUSH THE SEAT BELT INTO THE LATCH, BUT IT PULLS RIGHT OUT. ALTHOUGH A MAJOR SAFETY CONCERN (AS WELL AS WEARING A SEAT BELT BEING LAW HERE), DODGE CLAIMS IT IS NOT UNDER WARRANTY AND WILL ONLY FIX IF I PAY FOR IT. *TR

PUT THE KEY FOB IN THE IGNITION, THE CAR WOULD NOT READ THE FOB... TRIED BOTH KEYS A FEW TIMES AND FINALLY IT STARTED. EVERYTHING ELSE ON THE REMOTE (LOCK, UNLOCK, AUTOMATIC START, PANIC) WORKS... CAN USE THE AUTOMATIC STARTER... AS SOON AS THE KEY IS INSERTED, THE CAR TURNS OFF... SOMETIMES THE DISPLAY READS BAD KEY AND SOMETIMES IT DOESN'T REACT AT ALL. AFTER TRYING 10-30 TIMES, IT READS THE KEY AND THE CAR STARTS. WE TOOK TO THE DEALER AND ARE BEING TOLD THAT THE ENTIRE WIRELESS IGNITION MODULE AND KEYS NEED TO BE REPLACED, WHICH S GOING TO COST US OVER $600. I HAVE DONE SOME RESEARCH AND AM SEEING THAT THIS IS A COMMON ISSUE WITH OUR MAKE AND MODEL, BUT AM UNABLE TO FIND A RECALL DIRECTLY RELATED TO OUR ISSUE. IN MY OPINION, THIS IS NOT SOMETHING THAT SHOULD JUST "BREAK" OUT OF NOWHERE ON A CAR THAT IS LESS THAN 5 YEARS OLD. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 83,000. *TR

BRAKES, ALLIGNMENT, DRIVE SHAFT WAS BENT...4TH SET OF TIRES PURCHASED IN FEB. 2013 GAS TANK & FUEL PUMP NEEDED REPLACED APRIL 2013 CALIPER LOCKED UP CAUSING FIRE, VEHICLE NEEDED TO BE TOWED MAY 2013. *TR

HAVE HAD THE RACK AND PINION FIXED 1 1/2 YEARS AGO AND IT IS LEAKING AGAIN. HAVE HAD TO PUT 3 SETS OF BRAKE PADS ON IN 3 YEARS. ALSO HAD TO PUT NEW ROTOR AND BRAKE CALIPER ON RIGHT FRONT DUE TO BRAKE LOCKING UP! THIS CAR ONLY HAS 53,600 MILES ON IT AND HAS BEEN ONE THING AFTER ANOTHER BREAKING DOWN ON IT. BEEN TOLD BY TWO DODGE MECHANICS THIS SHOULD NOT BE HAPPENING. WOULD LIKE FOR THE DEALER TO DO SOMETHING ABOUT IT. BEEN TOLD THERE WERE RECALLS ON THIS CAR AND WE HAVE NEVER GOTTEN ONE IN THE MAIL. HELP!! *TR

2009 DODGE JOURNEY AIR PRESSURE SENSOR FAILURE. ON 4-23-13. I WAS TRAVELING A LOCAL HIGHWAY ABOUT 65 MPH WHEN THE VALVE STEM AND PRESSURE SENSOR CAME LOOSE AND FELL INTO THE TIRE ON THE RIGHT REAR TIRE. I MANAGED TO GET THE CAR STOPPED SAFELY AFTER LOOSING CONTROL. AFTER READING A DODGE FORUM ON-LINE. THE GENERAL IDEA IS THAT THIS 2009 DODGE JOURNEY PRESSURE SENSOR IS POORLY DESIGNED. FROM WHAT I UNDERSTAND. DODGE CHANGED THE MATERIAL THE SENSOR IS MADE OF IN 2011. *TR

UPON TRYING TO START VEHICLE, NO RESPONSE. LIGHTS, RADIO, ALL WORK FINE. AFTER LETTING SIT FOR 1 HOUR TRIED AGAIN THIS TIME AFTER TWO ATTEMPTS CAR STARTED. I SEE FROM THE WEB THIS IS A COMMON PROBLEM WITH DODGE JOURNEYS FROM 2009 TO 2013. PLEASE FIND RESOLUTION TO THIS PROBLEM. *TR

TRAVELING AT 60MPH ON WEST BOUND M-59 HIGHWAY, IN MICHIGAN, WHEN ALL AIR PRESSURE LOST OUT OF RT. REAR TIRE. MANAGED TO GET CAR STOPPED IN FRONT OF A BELLE TIRE STORE. HAD THEM TAKE CAR IN FOR REPAIRS AND THEY TOLD ME THAT IT WAS JUST ONE MORE FAILURE, DUE TO ROAD SALT, OF THE ALUMINUM VALVE STEM ON A CHRYSLER TPMS AIR PRESSURE SENDING UNIT. THEY ADVISED ME TO REPLACE UNIT ON ALL FOUR WHEELS BECAUSE THEY WOULD SOON BE FAILING. I REPLACED TWO OF THEM AT A COST OF $65 EACH BECAUSE THAT WAS ALL THAT I COULD AFFORD. THEY SAID THAT IT WAS A COMMON PROBLEM AND SHOWED ME A BUSHEL OF DEFECTIVE CHRYSLER (SIEMENS) UNITS. SINCE ONLY THE VALVE STEMS ARE BAD, AND EASY TO REPLACE, I LOOKED FOR REPLACEMENTS ON THE INTERNET BUT FOUND NONE. TOO BAD THAT THEY MAKE YOU BUY A $65 PART OVER THE FAILURE OF A $1 PART. BY-THE WAY, THERE ARE UNITS OFFERED WITH RUBBER VALVE STEMS THAT HOLD UP JUST LIKE THE OLD ONES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, SHE LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CURB AND THERE WAS AN EXPLOSION NOISE AT THE VEHICLE FRONT END. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS FOUND THAT THE TRANSFER CASE HAD A HOLE WHICH CAUSED IT TO EXPLODE. THE CONTACT ALSO WANTED TO ADD THAT THE BRAKES AND ROTORS HAD WORN PREMATURELY AND THE IGNITION SWITCH MADE A CLICKING NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 81,000.

THE CAR WAS SCANNED SEVERAL TIMES. IT HAS ELECTRICAL DEFECTS AND SHOWS UP 17 CODES, MUST OF THEM ACTIVE. BRAKES LIGHTS AND CONTROL PANEL DON'T WORKS. WHEN WE OPEN ONLY THE SECOND ROW DOOR, LIGHTS DON'T WORK, BUT IF YOU OPEN ANY FRONT DOOR THEN WE HAVE LIGHTS. ALSO, WE HAVE PROBLEMS WITH THE ENTERTAINMENT CENTER. IT WAS CHANGED BY THE DEALER A COUPLE OF TIMES BUT STILL SHOWING THE SAME PROBLEM. ALL THE DASHBOARD LIGHTS WAS CHANGED BY THE DEALER BUT UNTIL NOW WE STILL HAVING THE SAME PROBLEM, FOR EXAMPLE, GAS METER GOES ON AND OFF, MPH METER AND TACHOMETER GOES DOWN AND UP WHILE THE CAR IS MOVING ON THE ROAD. A COUPLE OF TIMES WE WERE UNABLE TO TURN ON THE CAR AFTER A LOT OF TRIES. CAR DEALER CHANGED BATTERY OF THE CAR BY JUNE/2012. WHEN THIS HAPPEN WHILE DRIVING THE CAR I FEEL SO INSECURE CAUSE I HAVE A 4 YEAR OLD CHILD AND I AFRAID SOMETHING BAD HAPPEN TO MY CHILD AND ME. ITS SO WEIRD SEEN ALL THE DASHBOARD LIGHTS GOING ON AND OFF WHILE DRIVING, ITS LIKE THE CAR TURNED CRAZY. *TR

HAD TO GET BRAKES/ROTORS REPLACED AT 15,000 MILES IN 12/09, AT 49,000 IN 12/11, AND AT 74,000 IN 3/13. *TR

WHILE DRIVING TO WORK THE ENGINE STARTED MAKING A CLUNKING NOISE I STOPPED AND CHECKED UNDER THE HOOD THE OIL WAS VERY LOW IT WAS NOT READY FOR AN OIL CHANGE YET AND NO LIGHTS CAME ON I PARKED IT AND CALLED TO HAVE IT TOWED, THE DEALER SAYS IT IS NOT COVERED UNDER THE FACTORY WARRANTY BECAUSE IT DOES NOT TRANSFER FROM THE ORIGINAL OWNER I BOUGHT IT USED, THERE IS ABSOLUTELY NO REASON FOR THIS TO HAPPEN ON A NEWER LOWER MILEAGE CAR AND TO NOT HAVE CHRYSLER STAND BEHIND IT IS UNHEARD OF. I HAVE COMPLETED ALL REQUIRED MAINTENANCE ON A TIMELY BASIS. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN DRIVING 60 MPH, SHE WOULD HEAR AN ABNORMAL NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE POWER TRANSFER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 57,563.

VEHICLE FAILED STATE INSPECTION THIRD YEAR IN A ROW ALL FOR SAME REASON AND IT GETS WORSE. IN FEB 2011 WHICH IS FIRST YEAR I OWNED THE VEHICLE AND GOT THE INSPECTION MYSELF, IT FAILED FOR REAR BRAKE ROTORS AND THEY WERE NOT ABLE TO BE RESURFACED. IN FEB 2012 THE VEHICLE AGAIN FAILED FOR REAR ROTORS AND AGAIN THEY WERE TO BAD O BE RESURFACED. IN FEB 2013 I CHECKED MY BRAKES BEFORE GOING IN CAUSE I HAD HEARD NOISES AND SCREECHING FROM THEM FOR ABOUT A COUPLE MONTHS LEADING UP TO INSPECTION TIME. REAR ROTORS WERE INDEED BAD AGAIN. THE RIGHT REAR ROTOR WORE A 7 MM GROOVE INTO IT AND THE PAD HAD A MIRRORING GROOVE WHERE IT HAD NOT WORN. NEXT BOTH REAR CALIPERS I FOUND WERE SEIZED (I DO KNOW THESE ARE SCREW TYPE CALIPERS INSTEAD OF COMPRESSION CALIPERS). 3 YEARS IN A ROW I HAVE CHANGED REAR ROTORS AND PADS. FRONT BRAKES ARE FINE AND HAVE HAD NORMAL WEAR. I HAVE ONLY CHANGED FRONT PADS ONCE AND HAD THE ROTORS RESURFACED ONCE. CALIPERS ARE FINE. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL MINUTES AND ON SOME OCCASIONS THE VEHICLE WOULD HAVE TO BE TOWED. THE VEHICLE WAS INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 38,000....UPDATED 04/25/13 *BF THE CONSUMER STATED THE DEALER FLASHED THE POWER CONTROL MODULE AND ADVISED TO CONTINUE TO DRIVE THE VEHICLE UNTIL THE FAILURE WAS CONSTANT OR THE CODE REMAINED ON. UPDATED 05/31/2013 *JS

I PURCHASED THIS CAR IN AUGUST 2010 (IT IS A 2009) AND SINCE THEN, I HAVE HAD THE VEHICLE IN THE SHOP 33 TIMES. I HAVE HAD TO REPLACE ALL BRAKES AND ROTORS, HAD FRONT PASSENGER-SIDE WINDOW MOTOR REPLACED, DRIVER-SIDE IS GOING OUT NOW, HAD LEAKING FROM THE CEILING, REPLACING THE CRACKED RADIATOR RIGHT NOW, HAD THE EMERGENCY BRAKE FIXED, NEEDED NEW RODS AND BUSHINGS, FUEL INJECTORS RUN LOUD, THERE IS A DRONE NOISE FROM THE RIGHT SIDE OF THE VEHICLE WHEN GOING 1800-2000 RPM, ELECTRICAL SYSTEMS SHORT OUT, HAD THE ELECTRIC THROTTLE INDICATOR LIGHT COME ON, CAR DIES ALL THE TIME, YET THE BATTERY IS FINE, ...BOTTOM LINE, THIS IS A LEMON. I HAVE THE R/T MODEL WHICH THE DEALERSHIP LIKES TO CLAIM "IS JUST THE NOISY ONE." THAT IS A VERY POOR ANSWER TOWARDS A CONSUMER. I TAKE VERY GOOD CARE OF MY VEHICLES AND TO PUT UP WITH THIS IS UPSETTING. I HAVE SPENT OVER $3000 IN REPAIRS IN THE 2 1/2 YEARS THAT I HAVE OWNED THIS SUV. CHRYSLER HAS MADE NO ATTEMPTS TO HELP WITH THESE COMMON PROBLEMS AND I KNOW THAT I WILL NOT SUPPORT THIS COMPANY BUY PURCHASING WITH THEM AGAIN. WHEN I BOUGHT A JOURNEY...I DIDN'T REALIZE BEING ABLE TO DRIVE IT WITHOUT PROBLEMS, WOULD BE SUCH A "JOURNEY." *TR

AS I WAS DRIVING HOME FROM WORK AND TURNING INTO MY NEIGHBORHOOD I NOTICED SMOKE COMING FROM THE BACK OF MY CAR AS I LOOKED IN THE REARVIEW MIRROR. THERE WERE NO WARNING LIGHTS ON OTHER THAN MY GAS LIGHT WHICH HAD JUST COME ON ABOUT A MILE BEFORE. I PULLED INTO MY PARKING SPACE AND THE CAR IMMEDIATELY BEGAN SMOKING FROM THE UNDERNEATH THE HOOD, ENOUGH TO ALERT ALL OF THE NEIGHBORS WHO CAME OUT THINKING A HOUSE WAS ON FIRE. I SAW FLAMES COMING FROM THE HOOD ON THE PASSENGER SIDE AS I WAS EXITING THE CAR. ABOUT A MINUTE AFTER I GOT OUT OF THE CAR, THERE WAS A LOUD EXPLOSION FROM UNDERNEATH THE HOOD, AND THE CAR STARTED TO KICK OUT MORE SMOKE THAN BEFORE. MY NEIGHBOR CAME OVER TO OPEN THE HOOD AFTER A FEW MINUTES. THERE WERE NO MORE FLAMES, BUT THE HEAT SHIELD METAL HAD MELTED FROM THE HEAT, AS DID PARTS OF MY ENGINE, THE ENGINE COVER, HOSES, AND METAL CONNECTIONS. (UNSURE OF THE TRUE MECHANICAL LINGO). THE INCIDENT WAS REPORTED TO MY INSURANCE COMPANY AS A LOSS. *TR

ENGINE FAILS INTERMITTENTLY TO STARTS AFTER STOPPING CAR. PROBLEM SEEMS TO HAPPEN MORE OFTEN WHEN CAR IS HOT...AFTER RUNNING CAR FOR A LONG TIME. CAR HAD TO BE TOWED ONCE..BUT ALL OTHER TIMES WHEN ENGINE COOLS DOWN ENGINE STARTS. ALL LIGHTS COMES ON, BUT IGNITION DOES NOT TURN OVER....ENGINE ALSO HAS A CLATTERED NOISE COMING FROM THE ENGINE FROM TIME TO TIME. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ALSO, THE CONTACT STATED THE FAILURE OCCURS INTERMITTENTLY WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC ON SEVERAL OCCASIONS FOR THE SAME FAILURE WERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE NOT BEING INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000 AND CURRENT MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 69,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FOUR TIMES BECAUSE IT SPORADICALLY FAILED TO START. THE DEALER WOULD PERFORM A DIAGNOSTIC TEST EACH TIME BUT WAS NEVER ABLE TO GENERATE ANY FAILURE CODES OR PROVIDE AN EXPLANATION FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,000 AND THE CURRENT MILEAGE WAS 67,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, A LOUD EXPLOSIVE NOISE WAS HEARD FROM THE ENGINE. IMMEDIATELY, THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER, WHO ADVISED THE CONTACT THAT THE POWER TRANSFER UNIT FAILED AND NEEDED TO BE REPLACED. THE DEALER REPLACED THE POWER TRANSFER UNIT HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO THEN ADVISED THE CONTACT THAT THE CLUTCH, SEAL TRANSMISSION SEAL AND THE DIFFERENTIAL WERE FRACTURED. ALL COMPONENTS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 16,888 AND THE CURRENT MILEAGE WAS 17,100.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT STATED THAT THE STARTED WAS REPLACED HOWEVER, THE FAILURE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NEITHER DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,200.

I WENT OUT TO START THE CAR TO GO TO WORK AND THE ENGINE WOULD NOT TURN OVER WHEN I ATTEMPTED TO START IT. I TRIED FOR SEVERAL MINUTES TO START THE CAR AND IT WOULD NOT START, THERE WOULD JUST BE A CLICKING SOUND. I EVEN TRIED TO JUMP START IT AND THAT DIDN'T WORK. SO AFTER READING POSTS ONLINE FROM OTHER OWNERS I HAD MY WIFE BUY A BATTERY AND THEN AFTER SOME TRYING IT DID. START. I HAVE SINCE THIS FIRST INCIDENT EXPERIENCED THIS ISSUE MAKING IT A TOTAL OF THREE TIMES WITHIN THREE WEEKS. I WOULD GO OUT TO START THE CAR AND IT WOULD JUST CLICK WITHOUT STARTING. I ALSO FOUND THIS ON ANOTHER SITE FROM SOMEONE WHO HAD THE SAME ISSUE BUT INSTEAD OF ME THE CONSUMER SPENDING MY OWN MONEY TO SEE IF THIS IS THE PROBLEM, DODGE SHOULD BE DOING A RECALL ON THIS VEHICLE. (WE HAD AN ISSUE WITH OUR JOURNEY NOT STARTING. ALL OF THE DASH LIGHTS WOULD COME ON BUT IT WOULDN'T TURN OVER. THE DEALERSHIP STARTED BY RE-PROGRAMMING THE KEY FOB AND THEN REPLACED THE STARTER. BOTH HAD NO AFFECT ON THE PROBLEM AND THE CAR CONTINUED TO NOT TURN OVER AT THE MOST INCONVENIENT TIME. THE DAY BEFORE LEAVING ON VACATION, IT HAPPENED AGAIN. THE DEALERSHIP PROVIDED US WITH A RENTAL AND THEY KEPT THE CAR TO TRY AND FIGURE OUT THE PROBLEM. I HAD PROVIDED THEM WITH A LIST OF COMPLAINTS LISTED HERE WHICH HELPED THEM TO NARROW DOWN THE ISSUE. IT TURNS OUT THAT IT WAS THE SENSOR THAT TELLS THE CAR THAT IT'S IN PARK THAT WASN'T WORKING. ALTHOUGH THE CAR IS IN PARK, THE SENSOR WASN'T SENDING THE RIGHT MESSAGE AND WAS P

I WENT TO START MY 2009 DODGE JOURNEY AND IT WOULD ONLY CLICK WHEN I TURN THE KEY. THE LIGHTS ON THE DASH AND ALL ACCESSORIES WORK BUT WOULD NOT TURN OVER. I'VE EXPERIENCED THIS PROBLEM SEVERAL TIMES AND ASKED THE DEALER HAVE THEY HAD ANY ISSUES LIKE THIS AND HEY SAID NO. I WENT TO START IT TODAY AND IT JUST CLICKS,SO I WAIT A COUPLE HOURS LIKE ALWAYS AND IT STARTS BUT NOT NOW. IT CONTINUES TO CLICK AND WON'T START BUT AFTER ALL THE COMPLAINT DON'T WONT TO TOW IT TO HE DEALER AND PAY 600 FOR A TEMPORARY FIX. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC FOR DIAGNOSIS BUT NO FAILURE WAS DETERMINED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE DEALER WAS NOTIFIED AND GAVE THE CONTACT SEVERAL POSSIBLE CAUSES FOR THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED AND ADVISED THAT THEY WOULD LOOK INTO THE WIRELESS CONTROL MODULE BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,116.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE 129,709.

ELECTRICAL SYSTEM FAILURE DUE TO WIRING HARNESS MELTING, RADIATOR CRACKED BECAUSE BRACKET FOR AC IS CONNECTED TOO TIGHT WHEN CAR IS MANUFACTURED, BATTERY DIED PREMATURELY BECAUSE OF FAILED WIRES, ROTORS WARPED CAUSING CAR TO SHAKE VIOLENTLY WHEN BRAKING. ALL THESE PROBLEMS AND OTHERS FOR A CAR WITH ONLY 60,000 MILES. HAVE SPENT OVER $2000 TO DATE IN REPAIRS THAT NUMEROUS PEOPLE HAVE HAD RELATED TO THIS VEHICLE. BASED ON ONLINE COMPLAINTS AND TALKING TO MECHANICS WHO HAVE WORKED ON THIS CAR NO ONE CAN BELIEVE THAT THE CORRECT ELECTRICAL RECALL HAS TAKEN PLACE. THERE HAVE BEEN ELECTRICAL RECALLS ON VEHICLE, BUT NOT FOR MOST COMMON FAILURE. NO ONE UNDERSTANDS WHY BRAKE ISSUE HAS NOT BEEN RECALLED AND NO ONE UNDERSTANDS WHY THE RADIATORS KEEP FAILING WITHOUT A RECALL. WILL IT TAKE A SERIOUS CRASH? SAFETY OF THE CONSUMER IS AT RISK. YOU PAY $20,000 FOR A CAR AND THINK IT WILL LAST AWHILE. THIS CAR HAS MAJOR PROBLEMS THAT ARE CONSISTENT FROM BUYER TO BUYER. *TR

DURING REGULAR OIL CHANGE THE SERVICE MANAGER NOTIFIED ME THAT MY TIRE PRESSURE VALVE STEMS ON THREE WHEELS HAD CORRODED TO THE POINT OF BREAKING OFF. ONE TIRE LOST PRESSURE COMPLETELY, REQUIRING ME TO HAVE IT REPLACED IMMEDIATELY. IF THIS HAD OCCURRED ON THE ROAD IT COULD HAVE BEEN DISASTROUS. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT MERGED ONTO THE SHOULDER IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE ROOF WAS LEAKING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THE SEAMS IN THE ROOF NEEDED REPLACING. THE DEALER MADE THE NECESSARY REPAIRS TO THE ROOF HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO START AFTER BEING PARKED FOR A SHORT PERIOD OF TIME. THE DEALER WAS NOTIFIED AND ADVISED THAT SHE SHOULD SHAKE THE GEAR SHIFTER AND THEN TRY TO START THE VEHICLE. THE CONTACT FOLLOWED THE DEALER'S INSTRUCTIONS AND THE VEHICLE STARTED. THE CAUSE OF THE STARTING FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 10,900.