2019 Dodge Grand Caravan complaints

Q1: What component or system failed or malfunctioned, and is it available for inspection upon request? A1: ENGINE and YES Q2: How was your safety or the safety of others put at risk? A2: MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVERS DUE TO CAUSING SLOWDOWN ON BUSY HIGHWAY ENTRANCE Q3: Has the problem been reproduced or confirmed by a dealer or independent service center? A3: NO Q4: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A4: NO Q5: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A5: NOTHING AT ALL AT ANY TIME SUMMARY: 05-JUN-2021 1645 hours • Entered onramp to freeway at 45 MPH • Started accelerating to match traffic speed on highway • Noticed steering was heavy, nothing else observed. Radio, A/C remained on. • Assessed situation and observed Tachometer was at ZERO and throttle was non- responsive. • Turned on flashers because I was losing speed and slowing traffic, shifted to neutral while still rolling, attempted to restart engine. • Engine restarted on first attempt with no warning lights and no other observed symptoms. CONCLUSION: I could have caused/been in a serious, possibly fatal accident due to this failure of DODGE 2019 GRAND CARAVAN WITH LESS THAN 23,000 total miles driven.

The vehicle keeps blowing fuses every time you try to start it.

I HAVE A 2019 DODGE GRAND CARAVAN I WAS PARKED IN MY DRIVEWAY AND MY HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD,I CALLED MY DODGE DEALER AND WAS INFORMED ITS NOT COVER UNDER WARRANTY. THE VEHICLE NEVER BEEN IN A ACCIDENT, I DONT UNDERSTAND HOW THESE HEADRESTS ARE STILL BEING ALLOWED TO BE INSTALLED. LOOKING AT IT YOU CAN TELL THE PLASTIC THAT HOLDS THE PIN FAILED.

THE PASSENGER REAR SLIDING DOOR WILL NOT OPEN WITH THE KEYFOB. YOU HAVE TO MANUALLY LOCK AND UNLOCK. WHEN YOU HIT THE DOOR BUTTON ON THE KEYFOB IT WILL UNLOCK THE REST OF THE DOORS BUT NOT OPEN THE DOOR. IF THE REST OF THE DOORS ARE UNLOCKED AND YOU GRAB THE SLIDING DOOR IT WILL SET OFF THE ALARM. IF IT IS LOCKED IT WILL NOT UNLOCK AND OPEN WITH THE BUTTON ON THE ROOF UNTIL MANUALLY UNLOCKED.

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR LOCK WAS INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KUNES COUNTRY CHRYSLER JEEP DODGE RAM OF MORRISON, INC. (SCHULER MOTORS) (727 E LINCOLN WAY, MORRISON, IL 61270, (815) 772-2171) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SLIDING DOOR ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

SLIDING DOOR ON PASSENGER SIDE WILL NOT LOCK...BROUGHT VEHICLE TO DEALER AND THEY DIAGNOSED AS LOCKING MECHANISM IS FAULTY AND WILL COST $1600 TO REPAIR...VEHICLE HAS 52,524 MILES

REAR LEFT SLIDING PASSENGER DOOR LOCK ACTUATOR STUCK IN THE LOCKED POSITION. WILL NOT UNLOCK AND DOOR IS UNABLE TO BE OPENED. THE REAR LEFT SIDE PASSENGERS WILL BE UNABLE TO GET OUT IN CASE OF EMERGENCY.

WENT TO OPEN BACK RIGHT WINDOW IT MADE A LOUD SHATTER SOUND, FREAKED ME OUT ..LUCKILY I WAS NOT DRIVING. I WAS PARKED IN MY DRIVEWAY. DODGE FCC DID PAY FOR DODGE COMPANY TO LOOK AT ISSUE AND GIVE THEIR VIEW. I PAID JUNEAU GLASS TO FIX IT FOR 384.00 HAVE NOT BEEN REIMBURSED FOR THAT YET.

ENGINE SHUTTING OFF WHILE DRIVING ON HIGHWAY POWER STEERING VERY HARD TO STREER AND BRAKES ARE VERY HARD TO PRESS THEN STOPPED VERY DIFFICULTY IT RESTARTED IN TRANSMISSION PARK POSITION AFTER 10MIN IT HAPPENED 4 TIMES A IN WEEK

P0302 CAUSING A CYLINDER 2 MISFIRE. SEEMS LIKE A VERY COMMON PROBLEM FOR THIS VAN. STILL UNDER WARRANTY. HAPPENS WHEN IDLING IN DRIVE IN A DRIVE THROUGH OR STOPPED AT A RED LIGHT. CODE KEEPS COMING BACK. THIS NEEDS TO BE A RECAL AND HOLD CHRYSLER ACCOUNTABLE MY VAN IS ONLY 2 YEARS OLD. WITH 40K ON IT

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT ATTEMPTED TO APPLY TO BRAKES HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT CRASHED INTO THE VEHICLE IN FRONT OF HER. THE CONTACT STATED IT FELT AS IF THE REAR BRAKES WERE NOT FUNCTIONING PROPERLY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AFTER THE INCIDENT. A POLICE REPORT WAS NOT FILED. THE CONTACT CONTACTED TRACY CHRYSLER DODGE JEEP RAM (3460 NAGLEE RD, TRACY, CA 95304, (209)820-1800) TO SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,500.*DT*JB

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.

I BOUGHT THIS CAR FROM DEALER OF TIM DAHLE AND I COULD NOT FIND THE SPARE TIRE WHEN I CHECKED IT. THE SALESMAN TOLD ME DODGE GRAND CARAVAN DOES NOT HAVE SPARE TIRE. WHEN I WAITING FOR FINANCIAL PROCESS TO PAY FOR IT, I CHECKED YOUTUBE AND FOUND THE POSITION OF SPARE TIRE. SO, I ASKED THE SALESMAN TO HELP ME CHECKING IF THIS CARE HAS SPARE TIRE OR NOT. THEY DID NOT INFORM ME UNTIL I COMPLETED ALL PROCESS TO PURCHASE IT. I WAS TOLD THAT THIS CAR DOES NOT HAVE SPARE TIRE AND THIS TRIM (SXT) OF GRAND CARAVAN DOES NOT HAVE SPARE TIRE. THEY SAID ONLY THE TRIM OF GT HAVE SPARE TIRE. HOWEVER, THAT IS NOT THE TRUTH AND I HAVE BOUGHT IT BEFORE I KNOW THE DEFECT OF THIS CAR. I AM NOT SURE IF DEPT. OF TRANSPORTATION IS THE CORRECT PLACE I FILE MY COMPLAINT. BUT I THINK THERE ARE 2 THINGS I SHOULD COMPLAIN. FIRST, I WAS NOT GIVEN THE CORRECT DESCRIPTION OF THE CAR'S POTENTIAL RISK WITHOUT A SPARE TIRE. THE SALESMAN TRIED TO HIDE THE FACT ABOUT THE SPARE TIRE, THOUGH I ASKED THEM TO CHECK IT FOR ME. SECOND, ALL THE REPORTS THE DEALERSHIP SHOWN TO ME DID NOT INCLUDE THE ISSUE OF SPARE TIRE UNTIL I FOUND IT. HOWEVER, THE SALESMAN STILL TRIED TO HIDE THIS ISSUE. THEY EXPLAIN THAT THE SPARE TIRE DOES NOT HAVE USE IN MOST OF TIME, BUT I BELIEVE IT IS VERY IMPORTANT IN SELF-REPAIRING OF TIRE ISSUES, ESPECIALLY IN LONG-DISTANCE TRAVELLING. AND OF COURSE, I TOLD THE SALESMAN THAT I WOULD TRAVEL FROM UT TO NJ IN THIS MARCH. BUT THEY STILL TRIED TO DECEIVE ME TO BELIEVE THAT THIS CAR SHOULD BE WITHO

DRIVERS SEAT BELT BUCKLE NO LONGER BUCKLES. IT'S BROKEN AND YOU CAN'T USE THE SEAT BELT. IT LOCKED AND THE SAFETY FEATURE THINKS YOU ARE WEARING IT. DODGE SAID IT'S NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY PURCHASED. $500 TO REPLACE SEAT BELT BUCKLE, DRIVERS SEAT. NOT SAFE TO DRIVE. BACK HEATER BLOWER TURNS ON AND OFF BY ITSELF.

PASSENGER SIDE SLIDING DOOR NO LONGER LOCKS WITHOUT LOCKING IT BY HAND. MY CHILDREN CAN OPEN THE DOOR WHILE WE ARE DRIVING BECAUSE IT DOESN'T LOCK UNLESS I REACH OVER AND LOCK IT BY HAND. I HAVE TO UNLOCKED IT AS WELL BY HAND TO GET THE KIDS OUT. TO USE THAT DOOR, I HAVE TO UNLOCK THE FRONT DOOR, REACH BACK AND UNLOCK THE DOOR.

FIRE STARTED UNDER DASH IN WIRES .COULD HAVE KILLED PASSENGERS. ONLY 700 MILES OUTA WARRANTY AND DODGE WON'T EVEN CALL US BACK.

PASSENGER SEAT BELT NOT OPERATING SMELL OF GAS REAR BRAKES NOT FUNCTIONING

I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.

DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE WAS FRACTURED. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (2405 S. TELEGRAPH RD, BLOOMFIELD TWP, MI 48302) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,452.

TL* THE CONTACT OWNS A 2019 CHRYSLER GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE ENGINE FOUR CYLINDER MISFIRE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SPARK PLUGS, COIL PACK AND THE TRANSMISSION FLUID WAS REPLACED. METAL DEBRIS WAS DISCOVERED IN THE ENGINE OIL PAN. THE FAILURE RECURRED AND THE DOUBLE INTAKE CAM, ROCKER ARM AND TWO LIFTERS ON THE LEFT BANK OF THE ENGINE WERE ALSO REPLACED. THE MANUFACTURER AND LOCAL DEALER FIRKENS CHRYSLER JEEP LOCATED AT 2700 1ST ST, BRADENTON, FL 34208, WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.

THE PASSENGER SLIDING DOOR NO LONGER LOCKS. THE LOCKING MECHANISM IS STUCK IN THE UNLOCK POSITION. THE VEHICLE CANNOT BE SECURED 😫. BEFORE THE LOCK STOPPED WORKING IT MADE A BUZZING SOUND A COUPLE OF TIMES AND STOPPED WORKING. I JUST REALIZED THIS WHEN MY DAUGHTER OPENED THE DOOR WITHOUT ME OPENING THE DRIVER'S DOOR FIRST. IT WAS STATIONARY THE FIRST TIME THEN THE SECOND TIME IT BUZZED THE VAN WAS JN MOTION ON A CITY STREET.

TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.

2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.

THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.

PASSENGER SIDE POWER SLIDING REAR DOOR,LATCHES,BUT WILL NOT LOCK.DOOR.USED KEY FOB TO LOCK DOORS WHEN GOING INTO A STORE TO SHOP.ALL THE DOORS LOCKED, BUT THE ONE .MENTIONED..VECHICLE WAS PARKED AT THE TIME.OTHER THAN NOT BEING ABLE TO SECURE THE VEHICLE,I WORRY THAT A CHILD COULD OPEN THIS DOOR WHEN MOVING,SINCE THIS DOOR WILL NOT LOCK.

THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.

SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.

I WAS INVOLVED ON A ACCIDENT ON JULY 6, 2020 AS I WAS CROSSING THE INTERSTATION I WAS STRUCK BY ANOTHER MINIVAN ON THE DRIVER SIDE NEAR FRONTAL AREA. THE IMPACT OF THE ACCIDENT HAD TOTALED MY VAN AS WELL AS THE OTHER VAN. BUT MY AIRBAGS NEAR DEPLOYED I HIT MY HEAD ON THE SIDE OF THE DOOR, I HURT MY NECK AND MY BACK PRETTY BAD. I HAVE A KNOT ON MY PELVIS BONE THAT HURT VERY BAD, I HAVE BRUISING ON MY LEGS AS WELL AS THE KNOT THAT'S ON MY PELVIS BONE.*DT*JB*DT*JB

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE RPM REVVED UP AND EXCEEDED 5,000 RPM. THE FAILURE RECURRED WHILE ACCELERATING WITH THE ECONOMY LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO FELDMAN CHRYSLER DODGE JEEP LOCATED AT 23940 ALLEN RD, WOODHAVEN, 48183 HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,895.

DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V

I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.

TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT HEARD AN ABNORMAL NOISE. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW TRANSMISSION AND BOTH CYLINDER HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THE TRANSMISSION WAS REPLACED TWO ADDITIONAL TIMES, BUT THE FAILURES RECURRED. THE DEALER STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE DURING THE LAST VISITS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,716. *DT*JB

2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT. *JS

WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.

THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.

WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVI

TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT WAS SEATED IN THE REAR OF THE VEHICLE BEHIND THE DRIVER'S SEAT. WHILE ATTEMPTING TO ADJUST THE SEAT, THE HEADREST STRUCK THE BACK OF THE CONTACT'S NECK. THE CONTACT STATED THAT SHE WAS EXPERIENCING HEADACHES DUE TO THE INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INFORMED AVIS CAR RENTAL SAN FRANCISCO INTERNATIONAL AIRPORT (780 N MCDONNELL RD, SAN FRANCISCO, CA 94128, (650) 877-6780) OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11.

STEERING WHEEL HAS A SUPPORT BRACKET AT THE BOTTOM WHERE IS YOU ARE NOT CAREFUL YOU CAN GET YOUR FINGER STUCK IN THE WHEEL AND YOU ARE NOT GOING TO GET IT OUT EASILY. I DID THIS BY ACCIDENT AND HAD A DIFFICULT TIME GETTING MY FINGER FREE WHILE TRYING TO STEER THE VAN. ALSO THE SPACE AROUND THE HORN BUTTON IS SUCH IF YOU HAVE BUTTONS ON A SPORT'S JACKET THOSE BUTTONS CAN GET CAUGHT UNDER THE HORN BUTTON AND MAKES CONTROLLING THE STEERING WHEEL ALMOST IMPOSSIBLE. SO WHEN TURNING THE WHEEL IF ANY OF THESE CONDITIONS HAPPEN YOU MIGHT NOT HAVE THE CONTROL OF THE STEERING THAT ONE WOULD NEED. I JUST LOOKED AT THE DODGE SITE AND THEY STILL ARE USING THE SAME DESIGN ON THE STEERING WHEEL. IT HAS HAPPENED TO BE VERY MUCH BUT WHEN I AM MORE AWARE OF THIS AND I DO NOT WEAR THAT JACKET WHILE DRIVING THIS VAN.

THE BRAKE PEDAL MORE THAN 2 INCHES CLOSER TO THE DRIVER MAKING IT VERY LIKELY TO GET YOUR FOOT STUCK UNDER THE BRAKE PEDAL WHEN MOVING YOUR FOOT FROM ACCELLERATOR PEDAL TO BRAKE PEDAL. NOW YOU HAVE TO PULL YOUR LEG BACK AND UP HITTING THE STEERING WHEEL IN THE PROCESS. ATTACHED PICTURE IS WITH ACCELLERATOR IN IDLE POSITION.

THE ABOVE VEHICLE WAS A RENTAL VEHICLE BEING DEMONSTRATED TO ME TO SHOW THE AMOUNT OF REAR LUGGAGE SPACE AVAILABLE. WHEN THE RENTAL REPRESENTATIVE WAS DEMONSTRATING THE REAR SEAT STOWAGE SYSTEM HE INADVERTENTLY RELEASED WHAT APPEARED TO BE AN UNNECESSARILY STRONG REAR ROW SEAT BACK RELEASE SPRING WHICH KICKED THE SEAT BACK DOWN HARD AND FAST ENOUGH TO HIT ME IN THE HEAD, SCRAPE AND BRUISE MY FACE AND HEAD, DAMAGE MY GLASSES, KNOCK ME TO THE FLOOR OF THE VAN AND AND CAUSE A CONCUSSION, WHICH I WAS TREATED FOR IN THE HOSPITAL EMERGENCY ROOM. A SIGNIFICANT CONCERN OF MINE IS THAT THE DOCTOR AND A NURSE IN THE HOSPITAL SAID THAT THE APPARENT FORCE WITH WHICH THE SEAT HIT MY HEAD WOULD HAVE SERIOUSLY INJURED A POSSIBLY KILLED A SMALL CHILD. FROM MY VANTAGE POINT AS A RETIRED ENGINEER WITH 40+ YEARS OF EXPERIENCE, THERE IS NO REASON TO DESIGN A SEAT BACK THAT WILL CLOSE WITH THAT LEVEL OF FORCE WITH NO ADDED IMPETUS. THIS APPEARS TO BE A SERIOUS DESIGN FLAW OF WHICH OWNERS AND THE MANUFACTURER SHOULD BE MADE SHOULD BE MADE AWARE. I DO HAVE MEDICAL RECORDS, PHOTOGRAPHS OF MY HEAD AND A NOTE FROM THE RENTAL COMPANY REPRESENTATIVE ADMITTING THAT I WAS INJURED. PHOTOGRAPHS OF MY HEAD AND MEDICAL RECORDS CAN BE SUPPLIED IF NEEDED, BUT ARE NOT PRESENTLY ON MY COMPUTER. *DT*JB

TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE GEAR WAS IN PARK. WHILE THE VEHICLE WAS IDLING, THE CONTACT STEPPED OUT OF THE VEHICLE. THE VEHICLE SHIFTED INTO REVERSE. AS A RESULT, THE CONTACT WAS STRUCK BY THE FRONT DRIVER'S DOOR AND DRAGGED BY THE VEHICLE. THE VEHICLE WAS STOPPED BY AN UNKNOWN PERSON. THE CONTACT SUSTAINED LEG, BACK, ARM, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT IT WAS MISSING THE LOCK BETWEEN THE PARK AND REVERSE GATE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DODGE DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.*DT THE CONSUMER STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE LOCK BETWEEN THE PARKING AND REVERSE GATE WAS MISSING. THE VEHICLE WAS RETURNED TO THE RENTAL COMPANY.