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2019 Dodge Grand Caravan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Unknown or Other
Filed May 20, 2025TX

The sliding door actuator to the driver's side is locked shut and this causes a large safety concern for my children in the back seat. If there was a car accident and this door is locked shut and unable to open it could be the difference between life and death for my children.

Electrical System
Filed May 18, 2025TX

I had the driver’s side power window go down and not go back up. Had the power window fixed by an auto shop. It was the regulator and motor for the power windows that went bad. $984 later it is now working. I’m reporting this so there’s a record of the issue on this vehicle. 2019 Dodge Grand Caravan GT. 85k miles.

Structure › Body
Filed Apr 15, 2025NY

Rear sliding door actuators prematurely fails causing loud noises and door to not operate properly. This makes it unsafe to drive with children in the vehicle. Dodge refuses to reimburse extended warranty claim.

Electrical System
Filed Apr 10, 2025AZ

Power sliding Door lock actuators failed. First started experiencing problems with the doors at 75,000mi clicking noises and then at 90,000 miles the drivers side door became stuck shut. This poses a risk of my car seat aged and disabled children to be stuck locked in the vehicle in the event of a crash or fire. The second door began clicking near 93,000 miles and is now stuck locked as well. On 4/5/25 I received a warranty extension notice from Fiat Chrysler Automobiles stating a warranty extension on the part and repairs however my vehicle has passed the mileage upon receipt of their letter. When I contacted FCA US LLC Customer Care they refused to further extend the warranty for repair even after a supervisor agreed that this a safety concern and that he would not be comfortable with his family riding in a vehicle that risks them being trapped. Upon further research I have found that FCA has known about issues with the lock actuators dating back as far as model years 2015-2017 in which the warranty was extended to 15yrs/150,000 miles. This puts over 500,000 families at risk of being trapped in their vehicles in the event the lock actuators fail. This should be a safety recall with no mileage restriction as it puts millions of people at risk of death or serious injury if they were to be trapped in their vehicles.

Engine
Filed Apr 8, 2025FL

Engine light on. Only have 70k miles on vehicle. Giving cylinder misfire code. Apparently others also have this issue. Took vehicle to dodge dealership who can’t figure it out. Replaced gasket, coil pack and Spark plugs. They were still stumped and wanted another tech to do a diagnostic at a large amount of money. At another mechanic now who’s trying to figure it out. I have two young children, this vehicle could stop in the road? THERE SHOULD BE A MANDATORY RECALL OF THE ENTIRE ENGINE. Do they want lawsuits for injuries or worse on their hands? I wish I never bought this vehicle.

Power Train
Filed Apr 2, 2025NJ

My van has only 88,509 miles. In the middle of a snowstorm, when I was 200 miles from home, it died. It had weird noises during the day, but the engine light had not come on at all. As I was trying to get to my mother's house in blinding snow, it simply stopped on a hill on a dark road. I was terrified. I had to rent a car to get back to NJ (which cost $100). I had my van towed to a Dodge dealership in Vestal, NY where I was quoted $9000 to replace the transmission. See attached. This problem seems to be a known issue with the 2019 Grand Caravan based on research online, and I am concerned that Dodge has not adequately addressed this major transmission defect. I rejected the $9000 repair cost and had my van towed to a small town garage and I am still waiting for them to finish it. They estimated $4000. I have not gotten my van back yet so I do not know the final diagnosis/repair cost.

Latches/Locks/Linkages › Electronic Lock/Latch Actuator
Filed Mar 11, 202594,000 milesFL

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the driver's side sliding door failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the door actuator had failed. The mechanic replaced the door actuator; however, the failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The contact later received an Extended Warranty letter related to the failure. The manufacturer was contacted and informed the contact that the vehicle was not covered due to the mileage. The failure mileage was approximately 94,000.

Structure › Body
Filed Mar 10, 2025IN

The Driver side back door is stuck in the locked position. It can not be manually unlocked anywhere by key driver or passenger doors either. This is a huge risk with small children and only one exit in the back. And I have had this examined and they state it's not an issue it's a build issue. If there is a wreck or inability to enter or exit the car kids or passengers (which I help transport my grandparents) can not get out of the car except for the rear tail gate or climbing over seats through the front doors. This has happened before due to someone in a parking lot inhibiting people to enter the car safely. No warning that this was going to stop working either it just quit one day.

Engine
Filed Mar 10, 2025100,000 milesKS

The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 40 MPH, while the brake pedal was depressed the vehicle violently shuddered and stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter and spark plugs needed to be replaced, and the vehicle needed a software update. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Electrical System
Filed Mar 2, 2025MO

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out? Isn’t it dangerous if other kids have to climb in and out the front doors? I’m so confused how my van isn’t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash or heaven forbid a fire if you can get kids out? Please help! This has been going on since March 2024. I have been submitting this issue since I was told cost and was also told the noise the current working door is making is a sign that it also will quit working soon. What else can I do to get this issue fixed. I say this is a manufacturing issue and is highly dangerous.

Electrical System
Filed Feb 27, 2025FL

The back up camera is malfunctioning. It is not showing a picture at all anymore. It started right when I bought the car a year and a half ago. It was showing the picture then the picture would go away while I was backing up. It also would show the picture upside down and right side up and the picture would go off and on. Now the picture does not come on at all. I believe this should be a recall issue. I found it to be dangerous to see the picture flipping around upside down and turning off.

Structure › Body › Bumpers
Filed Feb 21, 202596,000 milesMO

The contact owns a 2019 Dodge Grand Caravan. The contact stated while pulling into the top of a driveway on an incline in 8-degree weather, the contact became aware of an abnormal odor. The contact stated that upon inspecting the vehicle, the contact became aware that the rear bumper had melted significantly and was dripping big fragments of plastic onto the ground, causing the passenger's side taillight to be pulled 1/4 inch down. The dealer was notified of the failure and informed the contact that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

Power Train
Filed Jan 20, 2025OK

The transmission failed. Yes, it is available for inspection. My safety and the safety of others were put at risk because the vehicle lost all forward propulsion as I was pulling into busy, fast moving traffic. The vehicle is pending repair at this time. There were no warning lamps or other symptoms. There was a loud pop, the rpm's immediately skyrocketed until the rev limiter was activated, and the vehicles was immediately disabled in the middle of oncoming traffic.

Air Bags
Filed Jan 17, 2025IL

Passenger head rest went off with car off and no one near it.

Electrical SystemFire
Filed Dec 26, 2024ND

The vehicle was running on idle parked after being driven and on for less than 20 minutes. I started the van at 8:35. Drove away at 8:41, let it run on idle for 5 minutes, drove away, let it idle for 2 minutes at 9:04, drove away, let it idle at 9:06 and was smoking and had flames by 9:23 when we noticed it. The heat gauge didn't change, there was no indication that my engine was on fire or there was any issue. It drove fine, no smell, nothing. We have zero idea what happened other than it started in the engine compartment. Is it currently still sitting in the parking lot that it was pushed to away from the building as to not cause more damage to the building. It was sitting outside a building, so everyone inside and outside were in the area of smoke and flames. There is not a police report, but there is a fire report. I can email that over if needed. I'm still waiting for the fire marshalls final report. I also have active videos of it with flames shooting out of the engine and from under the hood if needed that I can email over.

Engine
Filed Dec 22, 2024RI

I have a cylinder 2 misfire a common problem my vehicle needs a cylinder head and my car just turned 80,000 which Stellantis said my warranty was up at 80,000 so they won't help at all this is the second caravan that I've had this happen to please help I'm a disabled Veteran and Stellantis won't help at all I'm on a fixed income and can't afford the fix

Electrical System
Filed Nov 16, 2024OK

2019 dodge caravan left passenger door keeps buzzing, door lock and will not open, alarm keep going off stating rear door is open and lights staying on.

Unknown or Other
Filed Nov 16, 2024MO

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out? Isn’t it dangerous if other kids have to climb in and out the front doors? I’m so confused how this isn’t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash if you can get kids out? Please help! This has been going on since March 2024.

Structure › Body
Filed Nov 13, 2024IN

Driver side rear door is stuck in the lock position and will not unlock with the manual button on the front doors, key fob, or the button on the door itself. So, it is therefore stuck in that position.

Air Bags
Filed Nov 6, 2024DC

My airbag light goes on intermittently. I have no idea why. I took it to an independent repair shop and they said that they could not help me, I needed to check with the dealer to see if there was a recall. I checked for recalls, and there was no recall. Additionally, the tire pressure sensors also turn on intermittently even when tire pressure is correct.

Air BagsCrash1 injured
Filed Nov 4, 2024150,000 milesCA

The contact owned a 2019 Dodge Grand Caravan. The contact stated while driving approximately 35 MPH, when a vehicle pulled out in front of her vehicle she swerved to the left to avoid the vehicle and crashed into a vehicle that was stopped for traffic on the road. The contact's vehicle front driver's bumper, grill, and headlight had crashed into the stopped vehicle's passenger side rear bumper and wheel well. The contact stated the police and EMS were on the scene. None of the air bags deployed. The contact stated that she complained about pain in both her collarbones and pain in both her knees. The contact was examined by the EMS, but declined to be transported to the ER. The contact had her vehicle towed back to her residence. The vehicle was inspected by her insurance provider and was declared a total loss. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.

Electrical System
Filed Oct 30, 2024CA

ISSUE: sliding door lock actuators seize and lock the door. Only way to unlock is to take completely apart the inside door panels, motors, cables etc etc, it's hell. This is definitely a safety issue.

Electrical System
Filed Oct 29, 2024SC

Vehicle just shut off and the red lightning bolt started flashing on the dash.

Power Train
Filed Oct 28, 2024NV

10/2020 - Bought this van at Findlay Honda in Henderson, relied upon Carfax report provided by the dealer that No Manufacture Recalls Reported to Carfax. Vehicle Qualifies for the Carfax Buyback Program. [XXX] - @ around 1am I was driving at [XXX] towards [XXX] when the van lose power and was forced to parked near a safety zone. Waited out for an hour and was able to arrived home safely. 02/24/24 - Called Findlay Honda about the incident but was told it was not covered by an extended warranty. Was told to call Towbin Dodge Henderson. The van was towed by Agero Towing to Towbin Dodge for diagnosis. 02/29/24 - Towbin Dodge Henderson confirmed that the Automatic Transmission failed and must be replaced and fix for $8,100+ coz it's no longer covered by a manufacturer's warranty for driving 60,298 miles. The vehicle was not inspected by the manufacturer, police, insurance representatives. [XXX] - I noticed a dashboard warning to change oil so I went to a mechanic friend for change oil that day. Went back to mechanic on 02/21/24 because the warning for change oil still popping up. Ask to check the transmission oil and showed me the oil level is proper and color is red. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Fuel/Propulsion System
Filed Oct 27, 2024WA

Cylinder 2 misfire code p0302. I replaced the spark plugs, coil, and injector. Code still remains. Vehicle seems to run fine.

Structure › Body
Filed Oct 25, 2024CT

2019 Dodge Grand Caravan driver side left rear sliding door locks and will not unlock with electronic or manual methods. Have to disassemble the door panels to unlock.

Unknown or Other
Filed Oct 19, 2024UT

My two side doors make a buzzing sound when I try to lock and unlock doors. The doors are not locking when I push the lock button. This is a safety hazard for my children.

Power Train
Filed Oct 11, 2024260,000 milesCA

The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that the vehicle lost automotive power before the vehicle stalled. The vehicle was towed to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 260,000.

Power Train
Filed Oct 7, 2024CO

Transmission pump failure. Same issue as previously recalled models from 2013-2017. Transmission failed while driving. Vehicle will no longer shift. Vehicle is maintained properly and up to date on all other repairs/maintenance. Code pulled at mechanic is P1790. No response from Dodge. Any interaction is either ended by their representative disconnecting or rerouting me to a department that has no clue what to do.

Engine
Filed Sep 30, 2024IA

Number 2 cylinder is misfiring for 3 months. Have changed spark plugs an wires with the coils twice an does not fix the problem. Have 93000 miles.was told its a head issue with dodge on this motor.

Seats › Front Assembly › Head Restraint
Filed Sep 24, 202465,000 milesAZ

The contact owns a 2019 Dodge Grand Caravan. The contact stated that while attempting to park the vehicle, the front passenger’s side headrest deployed and detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the headrest was not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

Electrical System
Filed Sep 24, 2024MO

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out? Isn’t it dangerous if other kids have to climb in and out the front doors? I’m so confused how this isn’t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash if you can get kids out? Please help! This has been going on since March 2024. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine
Filed Sep 18, 2024PA

I had the check engine light on for an unknown amount of time, as the initially lookover of the vehicle with the dealership advised it was a gascap sensor. However, they did attempt to fix by changing the sparkplugs when it was inspected June 2024 which didn't correct the issue. Since then, it has been looked at by 2 mechanic shops due to the following problem. When I drive at 40+ mph, the car starts shaking violently. When ran with diagnostic/ testing the engine, it was found that Cylinder 2 keeps misfiring/ has a pressure issue, even after replacing the spark plugs and the fuel injector. Even after replacing those components, the cylinder misfire , lowered compression, and the shaking while driving all still persisted. They suggested fixing the issue with replacing the entire engine and avoiding driving until then, as driving it could potentially cause the engine to stop working while driving/ cause an accident. The dealership advised the engine issue would fall under the powertrain. It is available for review, as I have avoided driving it since, due to worries that the car will either stop working while I drive it, or the engine could result in an accident.

Power Train
Filed Sep 5, 2024PA

I was driving down the road at about 40 MPH when the transmission suddenly went out, posing a safety risk to not only myself, but other drivers on the road. It went out of gear, wouldn't go back in, and luckily enough, I was on a town road and not a highway. I had my vehicle towed and a transmission repair shop confirmed the entire transmission was completely blown out, which is ridiculous for a 5-year-old vehicle. Despite having over 150,000 miles, this still shouldn't be an issue. Besides the obvious safety risks, I'm now left with an over $5,000 repair bill.

Electrical System
Filed Aug 25, 2024CA

Drivers side passenger sliding rear door is stuck in the locked position and will not open. I believe the door actuator is froze in the locked position. A disabled person who was riding in that seat was unable to get out the vehicle on his own. He had to be moved to the other side and exit the working door. Had there been an emergency, we would have lost a lot of valuable time. I have an appointment with dodge for an inspection. Google searches find many people have this same issue.

Air Bags
Filed Aug 13, 2024NY

While driving car, airbag indicator goes on and off multiple times during drive.

Unknown or Other
Filed Jul 22, 2024UT

UNKNOWN The reverse camera does not function properly when the vehicle is hot or when the vehicle is in a hot environment. It consistently fails to show a picture of what is behind the vehicle when the vehicle is left in the sun or when the vehicle has been running and the engine is still hot. The vehicle is available for inspection. The problem has not been inspected by an independent service center. Nor has the vehicle been inspected by the manufacturer, police, insurance representatives or others. There are no warning lamps or messages. However, when it's hot outside the vehicle, the speedometer screen on the driver's dashboard is faded. It stays faded until cabin cools down and then it no longer looks faded. Each time it fades, the reverse camera doesn't work. When the outside environment is cold outside the speedometer screen and reverse camera work fine.

Seats
Filed Jul 14, 2024TX

The back seats still rattle .. if it was already repaired ... has apparently broken loose again

Electrical System
Filed Jul 9, 2024NV

The driver's side sliding door will not unlock or open. It was working previously without any problems and now it will no longer open remotely or manually. This is very unsafe for my passengers since they would be trapped inside the vehicle in an emergency or accident situation. I am aware of this being an ongoing problem with the Dodge Caravan Lock Actuator and that a recall was issued for 2015-2017 models. This recall needs to be expanded to include all years from 2018-2020 as it is the same faulty Lock Actuator problem. There is also a class action lawsuit regarding the faulty Lock Actuators. Please put pressure on FCA US, LLC to expand the recall and fix all of their faulty Lock Actuators. Thank you.

Power Train
Filed Jul 7, 2024SC

Transmission went out

Structure › Body
Filed Jul 1, 2024MI

Driver side passenger door is stuck in locked position. Cannot manually open door. This is a huge safety risk as all rear passengers must exist passenger side rear door. I am learning that this is a very common safety issues with these vehicles and Dodge will not do anything about it. Extremely unacceptable that they will not fix it. Simply profits over people.

Air Bags
Filed Jun 29, 2024TX

Driver side seat. AHR deployed without impact. Plastic piece holding retaining pin snapped

Power Train
Filed Jun 4, 2024NY

Cylinder misfire #2 Is a permanent code.the first time I got it fixed the car just stopped with no warning I couldn't get it to start unless the driver door was open. The shop had it for am entire month and had a new head rebuilt 2 weeks later the light was back on. It would go off and on for the next year, we changed filters, plug, gasket. After I got it inspected last year when the light turned off for a day that was the last time it was off. I haven't been able to get it inspected yet it's over due. 2019 was 5 years ago I've never had these problems with any other vehicles that's 10+ older. They need to do something they know what's going on it happened it 2012 and they discontinued the vans in 2020. They need to make it right. The engine is not safe it randomly loosed acceleration or occasionally gains it. I'm afraid of crashing into someone or being stranded somewhere or it dying in the middle of the road. I need this vehicle I'm still paying for it and don't really have other options to for other transportation while this one gets into a shop

Power Train
Filed May 30, 2024FL

May 30, 2024 To whom it may concern: This is to report a very serious matter on the 2019 Dodge Grand Caravan. The vehicle vehicle has an issue with the transmission. It shifts very rough. To make it worse, when driving on bad traffic, the minivan gets stuck on one gear after several stops and goes, the transmission seems to overheating and gets stuck on one gear.

Seats
Filed May 24, 2024TX

The left front driver's power seat got stuck forward. After the seat got stuck forward, then it couldn't be moved backwards, up or down, nor can the seat be reclined forward or backwards, so it's very difficult for me to drive the car. If I were any taller than [XXX] , I would not be able to get into the front seat, and I definitely would not be able to drive it either. When I have to shift the gears back & forth between the brake pedal and the gas pedal, it hurts my Surgical leg (I had a total hip replacement nearly 6 months ago), since I have to use my right foot, causing pain to shoot all the way up my leg to my hip, and it's been hurting my back, as well. In the attached photo, it shows how far up the seat is in relation to where the steering wheel is located. I have also attached the Owner's Manual. The relevant pages regarding the front driver's power seat are between 46 & 48. When you go on YouTube, it shows that a large # of people have had this same issue. We all have came to similar conclusions: 1) Did a fuse blow? 2) Is there a short in the System? And 3) Did the Power Seat Motor stop working? Yes! But, why did it stop working? There seems to be a Manufacturing Flaw. Otherwise, this many vans would not be experiencing the same exact issue. I had the seat looked at by 210 Family Auto Mechanic. Nothing was blocking the seat underneath. The seat is not off track. And, the Power Seat Switch is still working!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

Electrical System
Filed May 20, 2024IN

Driver side passenger sliding door DOES NOT OPEN. It is not unlocking, stays in lock position. Completely unable to open the door without breaking it. HUGE safety issue with having kids being stuck in the car and not able to order the door. Seen numerous people having same issue with the latching system. No warning was given on the door not being able to work.

Engine
Filed May 20, 2024MI

My 2019 Dodge Grand Caravan SXT check engine light went on about 6 months ago. The engine was running rough and the mechanic said it could be an issue with one of the cylinders misfiring. They replaced the spark plugs and censors and it did not solve the issue. After some online research, it sounds like there are many 2019 dodge grand caravans where cylinder 2 seizes up and stops the engine dead. This could be dangerous if it happened while driving. The van has only 96,000 miles and should not have engine issues.

Fuel System, Gasoline
Filed May 15, 202424,447 milesPA

The contact owns a 2019 Dodge Grand Caravan. The contact stated that while the vehicle was parked, there was an abnormally strong fuel odor detected. The contact stated that fuel was leaking from the fuel tank onto the ground. The vehicle was towed to the dealer, where the fuel tank and fuel pump assembly were replaced. The contact related the failure to NHTSA Campaign Number: 20V278000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 24,447.

Unknown or Other
Filed May 14, 2024NC

The door locks and right passenger sliding door has failed and continues to do so on my vehicle.There is a buzzing sound when the doors lock and although the locks go down ,the right passenger sliding door is not really locked. on at least 2 separate occasions my 4 year old grandson was able to open the door while the vehicle was in gear and moving at speed. Another occasion I was at a red light and a person was able to open the right passenger sliding door, the alarm went off and scared him and truthfully me too ,the left passenger sliding door doesn't have this problem. Because of this I am aware now if any of my doors lock ,although the buttons go down.

Unknown or Other
Filed May 13, 2024MO

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out? Isn’t it dangerous if other kids have to climb in and out the front doors? I’m so confused how this isn’t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash if you can get kids out? Please help!

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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