Page 6 of 13 · complaints 251–300 of 640

2013 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

EngineFire
Filed Sep 20, 201993,000 milesMA

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER DRIVING AND STOPPING THE VEHICLE, THE CONTACT OBSERVED SMOKE COMING FROM THE HOOD ON THE FRONT PASSENGER SIDE. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE COMPARTMENT WAS ENGULFED IN FLAMES THAT REACHED APPROXIMATELY TWENTY FEET HIGH. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE REPORT NUMBER: [XXX] WAS FILED. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,000. *DT *AS *DT CONSUMER STATED I STOPPED THE VEHICLE IN FRONT OF MY HOME ON HAMPDEN ST, AND NOTICED A PUFF OF SMOKE FROM THE FRONT PASSENGER SIDE HOOD. I THEN SHUT CAR OFF AND PROCEEDING TO EXIT THE VEHICLE AND OPEN THE HOOD. WHEN I DID THAT, LARGE FLAMES SHOT OUT FROM THE PASSENGER SIDE FRONT END. I IMMEDIATELY CALLED 911. CONTACT STATED 2 WEEKS BEFORE, OIL CHANGE WAS THE ONLY SERVICE DONE TO THE VEHICLE. VEHICLE WAS TOWED BY TALLY'S TOW COMPANY AND DEEMED A TOTAL LOSS. THE CAR IS CURRENTLY BEING HELD AT INSURANCE AUTO AUCTION.*JB*DT *TR *DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

Electrical SystemFire
Filed Sep 18, 201982,000 milesOH

WIFE DROVE VEHICLE WITH NO ISSUE, AND AFTER ARRIVING HOME - WITH 3 CHILDREN IN THE VEHICLE; WHILE STATIONARY (IN PARK) & VEHICLE RUNNING (WHILE KIDS FINISHING WATCHING A VIDEO), SHE HEARD A 'TERRIBLE SQUEELING SOUND'; SHE SEQUENTIALLY CLOSED SUNROOF, TURNED OFF A/C, AND LOWERED SOUND LEVEL OF STEREO - SOUND PERSISTED. SHE TURNED CAR OFF, THEN BACK ON - SMOKE BEGAN TO BELLOW OUT OF THE ENGINE COMPARTMENT. A FIRE EXTINGUISHER WAS DISCHARGED THROUGH GRILL AREA BY A FAMILY MEMBER (WHO IS A CERTIFIED EMT/FIRE FIGHTER, IF THAT MATTERS), WHO DID NOT WANT TO OPEN THE HOOD. I ARRIVED ~15 MINUTES LATER, AND OPENED THE HOOD AND THE ALTERNATOR WAS CLEARLY SMOKING, AND THE SERPENTINE BELT WAS DISCOLORED ON THE ALTERNATOR PULLEY. CALLED AUTO SERVICE FOR TOW. WHEN WRECKER ARRIVED, I ATTEMPTED TO PUT CAR IN NEUTRAL, BUT NO ACTUATION OF THE SHIFTER WOULD WORK - AS NO POWER; TOW SERVICE HAD TO USE THE BYPASS. VEHICLE TAKEN TO DEALERSHIP. I DID SOME CURSORY RESEARCH ON THIS PHENOMENON, FOUND AN OUTSTANDING RECALL FOR THIS ISSUE (T36); I CALLED FOLLOWING DAY TO MAKE RECALL CLAIM. FCA "SPECIAL INVESTIGATOR" DID AN INVESTIGATION ON 9/10, I HAVE NOT HEARD FROM THEM - AND I HAVE CALLED NO FEWER THAN 4 TIMES INQUIRING. DEALERSHIP SERVICE MANAGER INFORMED ME LATE YESTERDAY HE RECEIVED APPROVAL TO PERFORM WORK ON THE TWO (2) OUTSTANDING RECALLS ON VEHICLE, BUT NOT COVERING DAMAGE DUE TO THE FIRE - AT LEAST THAT IS WHAT WAS RELAYED TO ME.

Unknown or Other
Filed Sep 18, 2019156,000 milesNM

MY VEHICLE WILL SHUT OFF WHILE DRIVING, SOMETIMES IT WILL START RIGHT BAVK UP AND SOMETIMES IT WON'T. WHEN IT DOESN'T TURN ON AGAIN, I HAVE TU OULL TO THE SIDE OF THE ROAD WHICH MAKES IT DIFFICULT SOMETIMES BECAUSE THE STEERING WHEEL GETS HARD. I TOOK IT TO MY MECHANIC AND HIS COMPITER WILL SHOW NOTHING IS WRONG WITH THE VEHICLE.

Engine
Filed Sep 17, 201955,000 milesIL

ENGINE MADE TICKING NOISE WHEN RUNNING ON EVERY SURFACE. PROBLEM DIAGNOSED AS ROCKER FAILURE. THE CONSUMER STATED BOTH RIGHT SIDE CAM SHAFTS AND ALL ROCKER ARMS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS UNDER THE EXTENDED WARRANTY. *JS

Electrical System
Filed Sep 14, 2019100,000 milesTN

FUEL PUMP RELAY REPLACED TO EXTERNAL POSITION. VEHICLE NOW WILL NOT START AT TIMES, STARTS AND DIES. REPLACED BOTH GUEL PUMPS A MONTH AGO AND STILL PROBLEMS. RELAY IS NOT SWITCHING ON BUT TESTS UT IS GOOD.

Electronic Stability Control (esc)
Filed Sep 6, 2019149,272 milesFL

MY VEHICLE IS RUNNING PROPERLY AFTER WRONG RECALL WAS PUT IN ON AUGUST 1 2019 WHICH WAS THE PCM AND ON AUGUST 2 2019 THEY PUT IN THE ACCURATE RECALL AN ALTERNATOR THAT WENT OUT WHILE DRIVING STARTED SMOKING ON AUG 27 2019 WENT BACK ON AUG 23 WHEN BATTERY LIGHT CAME ON SERVICE ADVISOR SAID IT WASN'T BATTERY OR ALTERNATOR BUT PCM ONE SERVICE MANAGER SAW ERROR AND ENDED UP CALLING CORPORATE TO GET FIXED GOT TRUCK BACK ON AUG 30 TO HAVE AN HOUR LATER SERVICE ENGINE LIGHT COME ON HAD TO BRING TRUCK BACK ON AUG 31 TO FIND OUT ITS THE CATALYST MESSED UP AND ALSO CUSTOMER INFORMATION HAS BEEN CHANGED TO A NEW OWNER NOT ME MY VEHICLE ISN'T RUNNING GOOD AT ALL I TRULY NEED HELP PLEASE

Air Bags
Filed Sep 6, 2019104,749 milesCA

VEHICLE WAS STATIONARY IN MY DRIVEWAY, I WAS SITTING IN THE DRIVER SEAT. VEHICLE WAS RUNNING, BUT IN "PARK", DRIVER'S DOOR OPEN. MY HUSBAND REACHED IN FROM OUTSIDE TO HUG ME GOODBYE, AND THE DRIVER'S SIDE HEADREST POPPED OPEN. POWERFUL ENOUGH TO MOVE MY HEAD FORWARD, BUT NOT POWERFUL ENOUGH TO CAUSE PAIN OR INJURY. WE TRIED TO PUT IT BACK TOGETHER (NOT REALIZING THAT THERE WAS AN AIRBAG IN THERE), AND WERE UNSUCCESSFUL. I DROVE APPROXIMATELY 4 MILES TO WORK AFTERWARDS, ADJUSTING THE SEAT A BIT SO AS NOT TO IMPEDE MY POSTURE.

Electrical System
Filed Sep 5, 2019119,880 milesMI

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE DRIVER WAS CONCERNED ABOUT HER SAFETY THE CONTACT WAS CONCERNED THAT THE ALTERNATOR MAY HAVE FAILED WHILE DRIVING AT APPROXIMATELY 70 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. GARBER CHRYSLER DODGE JEEP RAM LOCATED AT 5330 BAY RD, SAGINAW, MI 48604, (989)399-8550, WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED BUT WAS STILL PENDING. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED ONCE BEFORE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,880. CONSUMER STATED THE ISSUE WAS A FAILED IGNITION SWITCH. THAT SHOULD BE INVESTIGATED BECAUSE IT FAILED WITHOUT WARNING.*JB

Electrical System
Filed Sep 3, 201966,780 milesOK

VEHICLE IS STATIONARY. VEHICLE SOMETIMES CRANKS BUT WILL NOT START. HAPPENS PERIODICALLY. CANNOT HEAR FUEL PUMP RUNNING BEFORE ENABLING START SEQUENCE. MUST TURN IGNITION OFF AND WAIT A FEW MINUTES BEFORE ATTEMPTING TO RESTART. USUALLY STARTS ON THE SECOND OR THIRD TRY.

Steering
Filed Sep 1, 201980,000 milesTX

THIS CAR WILL COMPLETELY LOSE POWER RANDOMLY. IT WILL WILL SHUT OFF AND TURN BCK ON ALL BY ITSELF OR IF IT SHUTS OFF I CAN BARELY TOUCH THE KEY FOB AND IT WILL TURN BCK ON WITHOUT EVEN TURNING THE KEY!! SOMETIMES I HAVE TO PUT IT IN NEUTRAL AND TURN IT OFF AND BACK ON. THIS VEHICLE IS VERY DANGEROUS, UNPREDICTABLE, UNRELIABLE. HAVE TAKEN IT TO FEW MECHANICS WHO WON'T EVEN WORK ON IT CUZ THEY CAN NOT PIN POINT THE PROBLEM. I HVE TAKEN IT TO DEALERSHIP AND THEY COULD NOT FIND ANYTHING EXCEPT FOR A CODE FOR SIRIUS RADIO SUBSCRIPTION , REALLY ! THEY EVEN KEPT IT OVER NITE AND IT WOULDN'T ACT UP FOR THEM. PLEASE FIGURE THIS OUT... CLEARLY THIS VEHICLE HAS ISSUES IF MORE THAN ONE COMPLAINT IS BEING REPORTED. I FEEL LIKE I HVE A GHOST CAR. PLEASE FIGURE THIS OUT. IT IS DANGEROUS WHEN MY CAR DOES THIS ON FREEWAY. DOES IT GOING 10MPH....I CAN BE PULLING INTO MY DRIVEWAY AT HOME & PUT IT IN PARK AND BAH JUST TURNS OFF ON IT'S OWN FOR ME. ANYTIME AT DIFFERENT SPEEDS WHENEVER IT WANTS, IT SHUTS OFF AND COMES BACK ON ALL ON ITS OWN. PLEASE FIGURE THIS OUT. THIS CAR IS NOT WORTH THE AMOUNT OF LIVES THAT CAN BE LOST...

Service Brakes
Filed Aug 29, 201984,000 milesPA

WHEN VECHICLE IS IN CRUISE CONTROL THE BRAKE PEDDLE IS VERY STIFF AND EXTREMELY HARD TO PUSH DOWN

Seats1 injured
Filed Aug 22, 201980,000 milesFL

I WAS DRIVING APPROXIMATELY 25 MPH, & SLIGHTLY TAPPED ON THE BRAKE TO SLOW DOWN, AND MY HEADREST DEPLOYED & POPPED OUT AND HIT ME IN THE BACK OF THE HEAD WHILE I WAS DRIVING DOWN THE ROAD. IT STARTLED ME, BUT ALSO POPPED OUT HARD ENOUGH TO CAUSE A HEADACHE. *DT*JB

Seats1 injured
Filed Aug 16, 2019120,000 milesAR

WITHIN ONE WEEK TIME FRAME, BOTH FRONT HEADRESTS SUDDENLY AND LOUDLY SNAPPED APART WITH A LOUD BANG AND PROPELLED FORWARD WITH GREAT FORCE. MY HUSBAND WAS IN THE DRIVERS SEAT WHEN IT HAPPENED ON THAT SIDE BUT LUCKILY DID NOT HAVE HIS HEAD RESTING ON IT. WE WERE MERGING ONTO THE INTERSTATE WHEN IT HAPPENED AND THE HORRIBLE NOISE MADE US SLAM ON THE BRAKES AND ALMOST COME TO A STOP. IT WAS A HUGE SHOCK AND VERY SCARY. SOUNDED LIKE A GUNSHOT GOING OFF. THE SECOND PASSENGER HEADREST EXPLODED OPEN TODAY WITH MY SONS HEAD RESTING IN IT. IT JERKED HIS HEAD FORWARD AND HIT HIM ON THE TEMPORAL SIDE OF HIS HEAD. COMPLAINTS OF A HEADACHE SO FAR. WE WERE PARKED WHEN THIS HAPPENED. *DT *DT *DT *TR CONSUMER STATED HER HUSBAND CALLED BOTH LOCAL DODGE DEALERSHIP THAT THEY HAD BOUGHT THE CAR FROM AND THEN ALSO CALLED CHRYSLER AFTER DODGE. THERE WAS NOTHING THAT COULD BE DONE. CONTACT DID NOT HAVE AN ACTIVE WARRANTY THROUGH THEM AND THERE WERE NO SPECIFIC RECALLS OUT ON THE HEADRESTS AT THIS TIME. THE TWO FRONT HEADRESTS WERE REPLACED WITH NON-DODGE BRAND GENERIC ONES. CONTACT KEPT THE ORIGINAL MALFUNCTIONING ONES JUST IN CASE THEY WOULD NEED TO BE LOOKED AT SOME POINT.*JB *DT*JB

Electrical System
Filed Aug 6, 201995,000 milesTX

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE WORSENED OVER THE COURSE OF SEVEN DAYS AND THE BATTERY UNDER THE PASSENGER SEAT BECAME EXTREMELY HOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Seats
Filed Aug 4, 201975,000 milesOH

MY DRIVERS SIDE HEADREST CAME APART AND HIT MY HUSBAND IN THE BACK OF THE HEAD. ALL HE DID WAS SIT IN THE SEAT, THERE WAS NO IMPACT OF ANY SORT AND THE VEHICLE WAS NOT IN MOTION.

Structure › Body
Filed Aug 3, 2019MN

2013 DODGE DURANGO WAS SHOWING RUST BUBBLES ON PASSENGER DOOR. VEHICLE WAS IN THE BODY SHOP FOR ACCIDENT REPAIR AND WE ASKED FOR RUST SPOTS TO BE REVIEWED. AUTOBODY MANAGER CONFIRMED THAT RUST IS CORRODING THE DOOR FROM THE INSIDE OUT AND WATER IS ENTERING THROUGH A DEFECT IN THE DOOR HANDLE. THERE IS A CLEAR WATER MARK LINE VISIBLE FROM THE INSIDE DOOR SKIN SHOWING FROM THE DOOR HANDLE TO THE HEAVILY RUSTED AREA. THERE IS DEFECT IN THE HANDLE THAT NEEDS TO CORRECTED. OUR CAR HAS BEEN BEEN GARAGED AND VERY WELL MAINTAINED.

Electrical System
Filed Jul 25, 2019138,000 milesTN

MY VEHICLE STALLS WHILE DRIVING IN TRAFFIC ON A CITY STREET. HOWEVER, THE VEHICLE STARTS RIGHT BACK WHILE IT'S COMING TO A SLOW ROLL. I TRY TO CRANK IT WILL ROLLING TO PREVENT AN ACCIDENT. I HAVE HAD THE VEHICLES BATTERY, ALTERNATOR, STARTER, AND FUEL SYSTEM CHECKED. THE IGNITION SWITCH WAS REPLACED IN THE VEHICLE BECAUSE THE VEHICLE PUSH START BUTTON GETS STUCK AND A NEW KEYPAD WAS PROGRAMMED FOR THE VEHICLE. THE VEHICLE STALLS WHILE IN MOTION AT ANY GIVING MOMENT.

Electrical System
Filed Jul 22, 201983,000 milesGA

WHILE DRIVING THE RADIO FREEZES WHILE USING THE NAVIGATION AND GOS SYSTEM. SYSTEM WILL NOT RESTART UNLESS THE VEHICLE IS TURNED OFF AND RESET.

Unknown or Other
Filed Jul 15, 20193 milesTX

MY VEHICLE COMPLETELY SHUTS DOWN WHILE I'M DRIVING. I REPLACED 2 FUEL RELAYS ALREADY. TOOK IT AGAIN TO GET LOOKED AT AND THE DEALERSHIP DIDNT HAVE AN ANSWER FOR ME. IT'S A SAFETY ISSUE. IT'S BEEN GOING ON FOR 2 YEARS.

Electrical System
Filed Jul 12, 201933,747 milesNC

SAME AS FEB 2015 RECALL. FUEL RELAY REPLACED JUNE 2019. AS OF JULY 9 2019 BACK IN SHOP FOR TIPM ISSUES AND REPLACEMENT. AFTER 4 DAYS AND A 3HR DIAGNOSTIC STUDY IT WAS DETERMINED THAT THE TIMP WOULD NEED TO BE REPLACED AND POSSIBLE OTHER MODULES. VEHICLE ORIGINALLY HAD STARTING PROBLEM. ONCE FUEL RELAY WAS REPLACED THAT ENDED. THEN VEHICLE STARTED BUT ALL DASH LIGHTING AND ERROR MESSAGES STARTED FLASHING STATING FCW WAS OFF, SHOWED HILL ASCENT INDICATOR, SHOWED BRAKE INDICATOR NEITHER WERE ON, SHOWED SERVICE ENGINE INDICATOR AND OTHERS. WIPERS WOULD RANDOMLY SWIPE EVEN THOUGH THEY WERE OFF. WARNING BELL WOULD RANDOMLY DING AS IF THE SEAT BELT WAS NOT FASTENED. IT WAS. HEADLIGHTS WOULD RANDOMLY FLASH AND THE DOORS WOULD UNLOCK (THIS PROBLEM HAS BEEN HAPPENING FOR 3-4 YRS BUT SERVICE WOULD SAY TO CHECK KEY FOB BATTERY OR POSSIBLE INTERFERENCE OF SOMETHING ELSE. DID DRIVE VEHICLE TO WORK APPROX 4 MILES AND HOME THE FIRST DAY OF PROBLEM. NEXT DAY VEHICLE WENT STRAIGHT TO DEALERSHIP APPROX 8 MILES AWAY. STILL THERE 4 DAYS LATER. NOT REPAIRED. APPARENTLY MY VIN IS NOT PART OF ORIGINAL RECALL AND NOW I WILL HAVE TO PAY A MINIMUM OF $1560.00 FOR REPAIRS IN ADDITION TO THE $472.00 I SPENT ON THE FUEL RELAY.

Electrical System
Filed Jul 12, 2019NM

THE BATTERY AND ALTERNATOR ARE BRAND NEW, BUT THE BATTERY KEEPS GETTING EMPTY EITHER THE ALTERNATOR THAT MOPAR REPLACE IS BAD, OR THE VOLTAGE REGULATOR DOESN'T WORK.

Electronic Stability Control (esc)
Filed Jul 10, 201992,000 milesGA

IN REFERENCE TO RECALL T36 ON 2011-2014 DODGE DURANGO FOR ALTERNATOR MALFUNCTION. MY VEHICLE IS AT DEALERSHIP FOR REPAIRS AND THE TOTAL IS 1296.19 AND THE CHRYSLER CORP DOES NOT WANT TO PAID FOR THE REPAIRS BECAUSE MY VIN IS NOT UNDER THAT RECALL BUT MY VEHICLE IS THE SAME MAKE AND MODEL OF THE RECALL. EARILER COMPLAINT ON 7/8/19.

Electronic Stability Control (esc)
Filed Jul 9, 201992,000 milesGA

IM HERE IN ALABAMA FROM GA, CAR SYSTEM LIGHTS UP LIKE A CHRISTMAS TREE COMPLETELY SHUTDOWN IN THE MIDDLE OF A BUSY INTERSECTION WHILE DRIVING TRYING TO MAKE A LEFT TURN ON GOVERNMENT BLVD IN MOBILE, AL.

Engine
Filed Jul 3, 201910,000 milesPA

RADIATOR AND AC CONDENSER BOTH BAD BOTH LEAKING BOTH NEEDED REPLACED

Seats
Filed Jul 3, 2019120,262 milesMS

I WENT TO MY NEIGHBORS HOUSE PUT MY VEHICLE IN PARK AND LEFT IT RUNNING, I GOT OUT WENT INSIDE FOR NOT EVEN 5 MINUTES, WHEN I OPENED THE DRIVER DOOR I NOTICED THE HEADREST SAFETY THING HAS DEPLOYED.

Air Bags
Filed Jun 30, 2019135,715 milesAL

AS WE WERE GETTING IN THE TRUCK THE DRIVER SIDE AIRBAG ON THE HEAD REST EXPLODED. THANK GOD I WASN'T IN THE SEAT JUST YET WHEN IT WENT OFF.

Steering
Filed Jun 27, 2019NE

STEERING GEAR BOX NEEDED TO BE CHANGED. TOOK OUR VEHICLE IN FOR A LEAK COMING OFF WHAT LOOKED TO BE A COOLANT LINE. NEXT THING I KNOW WE GOT A CALL THAT OUR GEAR BOX NEEDED REPLACED WHICH LEADS ME TO BELIEVE THAT WHEN WE TOOK IT IN FOR A REGULAR SERVICE RECENTLY THEY SAID WE HAD A LEAK IN THE DRIVE LINE WHICH WE FIXED. THE DEALERSHIP LOOKED AT DETERMINED THE LEAK I SAW WAS A COMPLETELY DIFFERENT PROBLEM IM JUST REACHING OUT TO YOU GUYS TO MAYBE LOOK INTO THE STEERING GEARBOX ISSUE ONLY BECAUSE A CAR WITH 80000 MILES ON IT SHOULD NOT HAVE SUCH A MAJOR ISSUE. I KNOW THINGS GO WRONG ON VEHICLES JUST WOULD LIKE TO MAKE YOU AWARE OF A SITUATION THAT IS ONGOING I HAVE READ ON YOUR SITE OTHERS HAVING THE SAME ISSUE. TO ADD TO IT THE CAR STEERING SEEMED NORMAL NO ISSUES I AM GLAD THEY CAUGHT CAUSE IF STEERING WERE TO FAIL THAT COULD BE A BAD SITUATION.

Air Bags
Filed Jun 26, 2019108,000 milesCA

DRIVERS SIDE HEADREST AIR BAG DEPLOYED WHEN THE CAR WAS OFF AND PARKED IN MY DRIVEWAY OVERNIGHT .

Electronic Stability Control (esc)
Filed Jun 22, 2019NC

FUEL PUMP RELAY SYSTEM NOT WORKING. I HAD THE FUEL PUMP REPAIRED ONCE BUT IT DID NOT FIX THE PROBLEM. IT IS RECALLED BUT NOT WITH MY VIN

Engine
Filed Jun 18, 2019100,000 milesVA

VEHICLE IS HAVING ISSUES STARTING WHILE PARKED. I HAVE SEEN THAT 2012 - 2013 DODGE DURANGO'S DO HAVE A ACTIVE RECALL FROM CHRYLSER ON CERTAIN MODELS FOR THE TIPM. THE ISSUES STEMS FROM THE CARS INABILITY TO START DUE TO THE TIPM NOT PROVIDING FUEL WHEN ATTEMPTING TO START. THE STARTER IS ATTEMPTING TO START THE VEHICLE BUT IT DOES NOT FULLY TURN OVER. HTTP://M.CARCOMPLAINTS.COM/NEWS/2015/CHRYSLER-DODGE-JEEP-TIPM-LAWSUIT.SHTML THIS ISSUE STARTED MID MARCH 2019 AND HAS PERSISTENTLY GOTTEN WORSE WITH SOMETIMES NOW FAILING TO PROPERLY START.

Electrical System
Filed Jun 18, 2019129,000 milesCT

FORWARD COLLISION WARNING (FCW) OFF LIGHT GOING ON CAUSING TRANSMISSION TO DOWN SHIFT GEARS WHILE DRIVING; CAUSING YOU TO HAVE TO COME COMPLETELY TURN OFF THE VEHICLE TO STOP THE ISSUE FROM HAPPENING. IT APPEARS A FAULTY SENSOR IS TRIPPING THE TRANSMISSION/ELECTRICAL ISSUE.

Power Train
Filed Jun 15, 201974,000 milesWV

TRANSMISSION COOLER /AC CONDENSER FAILS AND LEAKS TRANSMISSION FLUID. COMMON PROBLEM.

Engine
Filed Jun 10, 201913,600 milesNC

I HAD THE RECALL DONE IN 2015 FOR THE FUEL PUMP RELAY. I WAS DRIVING MY VEHICLE WHEN IT DIED AND NOW I AM BEING TOLD THE FUEL PUMP RELAY IS OUT AND NEEDS TO BE REPLACED. I SPOKE WITH THE 800 NUMBER FOR DODGE WHO REFUSED TO COVER THE REPLACEMENT BECAUSE I HAD IT DONE ALREADY. THIS IS SOMETHING THAT SHUTS THE VEHICLE DOWN EVEN IF YOU ARE DRIVING. I WAS DRIVING MY VEHICLE AND IT SHUT DOWN AS SOON I CAME INTO MY NEIGHBORHOOD. IT HAD TO BE TOWED.

Seats
Filed Jun 8, 201964,000 milesCA

AFTER ARRIVING HOME AND PLACING THE CAR IN PARK I WAS STRUCK IN THE BACK OF THE HEAD. THE ACTIVE HEADREST RESTRAINT FAILED CAUSING IT TO RELEASE. THE PLASTIC HOLDING TABS APPEAR TO BE BROKEN OFF.

Seats › Front Assembly › Head Restraint
Filed Jun 5, 2019MD

2013 DODGE DURANGO SXT. CONSUMER WRITES IN REGARD TO DRIVER SIDE HEAD-REST OPENING WHILE DRIVING. *AS *JS

Engine
Filed Jun 4, 201944,500 milesCO

EVERY 3 OR 5 DAYS, AFTER STARTING THE ENGINE, IT COMPLETELY STOPS. ALL POWER IS LOST. IN ORDER FOR THE ENGINE TO START AGAIN, I HAVE TO DEPRESS THE IGNITION BUTTON AND OPEN UP THE DRIVER SIDE DOOR! IT SEEMS LIKE THIS IS AN ELECTRICAL PROBLEM. I'M AFRAID THE ENGINE MIGHT STALL WHILE I'M DRIVING THE VEHICLE. HAS THERE BEEN A RECALL TO ADDRESS THIS PROBLEM? I BOUGHT THE VEHICLE EXACTLY ONE YEAR AGAIN AND THIS PROBLEM BEGAN EXACTLY ONE MONTH AFTER I PURCHASED IT. JUNE, 2018.

Electrical System
Filed Jun 3, 201998,000 milesCA

CAR STALLS OUT. NOTICED THERE WERE RECALLS FOR ALTERNATOR BUT DOESNT COME UP ON YOUR WEBSITE. DO RECALLS EXPIRE. WIFE WAS DRIVING ON RESIDENTIAL STREET WHEN CAR STALLED. SHE WAS ABLE TO GET IT STARTED. HAPPENED TWICE IN LAST MONTH

Engine
Filed May 29, 201964,000 milesCT

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHILE DRIVING BETWEEN 10-50 MPH. ON SEVERAL OCCASIONS, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. ON ONE OCCASION, THE VEHICLE RESTARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO EXECUTIVE JEEP (LOCATED AT 900 UNIVERSAL DR N, NORTH HAVEN, CT 06473, (203) 239-5213) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

Engine
Filed May 20, 201991,000 milesTX

CAMSHAFT AND LIFTERS ON CHRYSLER 5.7L HEMI ENGINES NEED REPLACEMENT. I HAVE A 2013 DODGE DURANGO WITH THE 5.7L HEMI ENGINE. I HAVE THE OIL CHANGED REGULARLY AT 4000 MILES. WITH 91,000 MILES ON THE ENGINE, THE ENGINE REPORTED A MISS FIRE ON CYLINDER 5. HAD THE VEHICLE CHECKED AT THE LOCAL DODGE DEALERSHIP, AND THEY STATED THAT THE PROBLEM IS WITH THE CAM AND LIFTERS. THIS SOUNDS LIKE A VERY COMMON PROBLEM WITH THESE ENGINES. THE DODGE MECHANIC TOLD ME HE WAS WORKING ON THREE OTHER 5.7L HEMI ENGINES THAT HAVE THE SAME PROBLEM. IF YOU LOOK ON LINE, THIS IS A MAJOR ISSUE WITH OTHER OWNERS OF VEHICLES THAT HAVE THE 5.7L ENGINE.

Seats
Filed May 20, 2019131,228 milesFL

WHILE DRIVING AT NORMAL SPEEDS AND WITH NO COLLISION, FRONT PASSENGER ACTIVE HEAD RESTRAINT ON 2013 DODGE DURANGO CITADEL SPONTANEOUSLY DEPLOYED. LUCKILY, PASSENGER SEAT WAS NOT IN USE AT THE TIME. HEAD RESTRAINT CANNOT BE RESET, BECAUSE PLASTIC HOLDING BRACKET IS NOW BROKEN.

Electrical System
Filed May 15, 201913,000 milesGA

I HAVE A 2013 DODGE DURANGO, TOOK IT TO THE DEALERSHIP AND THEY TOLD ME I HAVE AN ELECTRIC PROBLEM.. FOR THIS TRUCK TO ONLY BE 6 YEARS OLD AND FULLY LOADED IM NOT UNDERSTANDING WHY ITS A PROBLEM SO BIG... THE LIGHTS WENT OUT WITHOUT ANY WARNINGS.

Electrical System
Filed May 15, 2019141,000 milesOH

I HAVE 2013 DODGE DURANGO SXT AND I BOUT IT FROM MIKE ALBERTS DEALERSHIP IN CINCINNATI, OHIO. A LITTLE OVER A YEAR I BOUGHT IT, IT STARTED HAVING ISSUES WITH THE TRUCK CUTTING OFF WHEN I HIT BUMPS. THE HEADLIGHTS KEEP GOING OUT, I HAVE TO REPLACE THE THE BULBS AND THEN FINALLY REPLACED THE HARNESS THAT HOUSE THE BULBS BECAUSE THE ORIGINAL ONE WAS FRIED. OVER TIME THE ONES THAT I BOUT ARE BEGINNING TO BURN AS WELL CAUSING THE BULBS TO GO OUT. WHEN I TAKE THE TRUCK BACK TO THE DEALERSHIP, THEY SAY THEY HAVE CAN'T FIGURE OUT WHAT THE ISSUE IS WHEN IT COMES TO THE TRUCK CUTTING OFF. IT'S A SAFETY HAZARD FOR MY FAMILY DRIVING THAT TRUCK AND I'M SURE IT WOULDN'T LOOK NICE ON Y'ALL END IF I WAS TO GET INTO AN ACCIDENT WITH THIS VEHICLE IF IT STALLS ON ME.

Engine
Filed May 13, 201990,388 milesFL

ROCKER ARMS TICKING SOUND AND ENGINE FAILURE

Seats1 injured
Filed May 6, 2019117,000 milesFL

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IN THE DRIVE POSITION AND WAITING FOR THE GARAGE DOOR TO OPEN, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT. AFTERWARDS, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE PASSENGER SUSTAINED A HEAD AND NECK INJURY THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (POSNER PARK CHRYSLER DODGE, 42650 HIGHWAY 27, DAVENPORT, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.

Service Brakes
Filed Apr 29, 2019104,000 milesMI

I WAS DRIVING AND THE VEHICLE COMPLETELY SHUT OFF WITHOUT WARNING. THERE ARE NO LIGHTS ON, ON THE DASH AND IT IS NOT GIVING OFF ANY CODES. THE VEHICLE HAS SHUT OFF THREE TIMES NOW. THE FIRST TIME IN JANUARY, I HAD JUST GOT OFF OF THE HIGHWAY AND BEGAN TO TRAVEL AGAIN. THE TRUCK TURNED OFF WHEN I GOT UP TO AROUND 25-30 MILES PER HOUR. THE SECOND TIME IN MARCH, I HAD STOPPED AND STARTED TO TRAVEL AGAIN AND WAS GOING ABOUT 25 MILES PER HOUR COMING UP AN UNDERPASS.AND THE THIRD TIME WAS YESTERDAY. I WAS DRIVING UP A CITY STREET GOING ABOUT 40 MILES PER HOUR AND THE TRUCK SHUT OFF. THERE WAS NO ONE ON THE SIDE OF ME. IT FELT LIKE THERE WAS NO POWER STEERING. I WAS ABLE TO WRESTLE THE STEERING WHEEL TO MOVE TO THE SIDE OF THE ROAD. THE TRUCK COASTED AND STOPPED. I COULD NOT PRESS THE BRAKE!!!! EACH TIME THE VEHICLE SHUT OFF WAS WHEN I WAS COMING OFF OF A STOP AND BRINGING THE VEHICLE BACK UP TO SPEED, EXCEPT YESTERDAY IT SHUT OFF ONCE I WAS UP TO ABOUT 40 MILES PER HOUR. THE VEHICLE SHUT OFF, I WAS UNABLE TO STEER THE TRUCK AS IF IT HAD NO POWER STEERING AND I COULD NOT PRESS THE BRAKES. I WAS ABLE TO WRESTLE THE TRUCK OVER AND RESTART IT. THIS IS A SERIOUS ISSUE. I REPORTED IT TO DODGE TODAY AND THEY SAID THERE ARE NO OPEN RECALLS ON THIS ISSUE AND TO TAKE IT BACK TO THE DEALER. HOWEVER, I SEARCHED ONLINE AND THERE ARE NUMEROUS SIMILAR COMPLAINTS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE DIES.

Electrical System
Filed Apr 18, 201990,300 milesCA

WHILE DRIVING MY CAR IS CONTINUOUSLY SHUTTING OFF. I LOSE POWER STEERING AND NEED TO PUT THE VEHICLE IN PARK AND RESTART IT. THE FIRST TIME I WAS COASTING AT 45 MPH THE CAR DISPLAY CONTROLS WHEN OFF AND TURNED BACK ON. THE SECOND TIME I WAS TURNING INTO A PARKING STALL AND THE CAR DIED MID PARK AT WHICH POINT I HAD TO MANUALLY RESTART. THE MOST RECENT TIME I WAS DRIVING MY KIDS TO SCHOOL AND THE CAR DIED WHILE GOING 35 I HAD TO PULL OVER TO THE SHOULDER (WITH NO POWER STEERING) AND RESTART THE ENGINE. THE MUSIC AND HEADLIGHTS REMAINED ON WHILE THE ENGINE WAS OFF. THE CAR STARTS RIGHT UP WITHOUT HESITATION AND THE LOCAL DODGE DELEARSHIP IS NOT FINDING A CODE TO PROPERLY DETECT THE PROBLEM THEIR BEST GUESS IS TO REPLACE THE TIPM IN HOPES IT WILL FIX THE PROBLEM. I NEED A SAFE RELIABLE CAR AND NOT ONE THAT IS AS RISK OF DYING MID DRIVE AND CAUSING AN ACCIDENT HURTING MY FAMILY OR OTHERS.

Service Brakes
Filed Apr 15, 2019105,000 milesOR

I WAS DRIVING IN SOME PRETTY HARD RAIN GOING ABOUT 60MPH. I SLOWED THE CAR DOWN TO ABOUT 40 AND WHEN ATTEMPTING TO ACCELERATE AGAIN THE CAR WOULD NOT ACCELERATE. THE VEHICLE THEN SEEMED TO STALL AND LOSE BOTH BREAKS AND STEERING. I WAS ON A HILL SO IT WAS VERY SCARY. I WAS ABLE TO PUMP THE EMERGENCY BREAK AND GET THE VEHICLE TO STOP. SOMETHING IS WRONG WITH THIS VEHICLE CAUSING IT TO NOT ACCELERATE, THEN LOSE POWER AND BREAKS. I WAS READING AN ISSUE WITH THE ALTERNATOR MAY BE THE CASE BUT I AM NOT SURE HOW THAT WOULD CAUSE LOSS OF BREAKS. ALSO MY DEALERSHIP STATES THEY ALREADY FIXED THE ALTERNATOR RECALL ON THIS VEHICLE.

Electrical System
Filed Apr 9, 2019138,000 milesHI

CAR HAS ISSUES STARTING. STARTER IS CRANKING, NO FUEL TO FIRE THE CAR. CAR HAS 1/2 TANK OF GAS.

Electrical System
Filed Apr 4, 2019116,000 milesTX

MY DURANGO SUDDENLY LOST ALL POWER TWICE WHILE DRIVING BETWEEN 35-55 MPH. ONCE HEADING TO A STOP SIGN AND ONCE ON THE FAR LEFT SIDE OF HIGHWAY. I HAVE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD, I ATTEMPTED NUMEROUS TIMES TO RESTART IT. PRIOR TO THAT, OFTEN TIMES YOU WOULD TURN THE KEY AND THE DASH LIGHTS WOULD COME ON AND THE CAR WOULD DO NOTHING...NOT EVEN TURN OVER. AFTER A FEW ATTEMPTS, IT WOULD START. I NEED TO GET THIS FIXED. I HAVE 116K MILES AND THIS HAS HAPPENED TWO ME TWICE IN THE LAST THREE WEEKS.

Fuel/Propulsion System
Filed Mar 28, 2019116,122 milesSC

UPON TRYING TO START MY VEHICLE IT STARTS TRIES TO START BUT SEEMS IT IS NOT GETTING FUEL TO ACTUALLY TURN THE MOTOR. THIS HAPPENS SEVERAL TIMES AND THEN IT WILL START. ONCE ALREADY I WAS DRIVING DOWN THE ROAD WHEN THE VEHICLE STARTED SPUTTERING LIKE IT WASN'T GETTING ENOUGH FUEL. THEN IT SHUT DOWN SUDDENLY IN THE MIDDLE OF THE ROAD. I WAS ALMOST REAR ENDED BY ANOTHER VEHICLE, THEY HAD TO RUN OFF THE SIDE OF THE ROAD TO KEEP FROM HITTING ME. AFTER SEVERAL TRIES TO RESTART THE VEHICLE I LET IT SIT FOR ABOUT 5 MINUTES AND THEN TRIED TO RESTART IT AGAIN. IT RESTARTED AND I WAS ABLE TO DRIVE THE REST OF THE WAY HOME. HAD I BEEN IN AN ACCIDENT IT WOULD HAVE BEEN VERY BAD AS I HAD A BOX OF HONEYBEES IN THE BACK OF THE VEHICLE. I AM UNABLE TO RECREATE THE ISSUES TO SHOW ANYONE ELSE. ALTHOUGH I FINALLY HAD A FAMILY MEMBER WITNESS THE CRANKING OF THE CAR ISSUE. AS IT HAPPENED AGAIN TODAY 03-28-19

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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