Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THIS HAPPENED WHILE DRIVING TO WORK AT ABOUT 0745 GOING NORTH ON I35 FROM TEMPLE TX TO WACO. A 18 WHEELER CUT ME OFF WHILE I WAS IN THE RIGHT LANE. HE PASSED ME THEN VERY QUICKLY CHANGED LANES. I STOMPED ON THE BRAKES AND NOTHING HAPPENED THEN I LIFTED MY FEET AND STEPPED ON THE BRAKES AGAIN AND NOTHING HAPPENED.THEN ON THE THIRD STOMP THEY FINALLY WORKED. AT THAT TIME I HEARD A RUSHING OF AIR .I HIT THE BRAKES AGAIN BUT THERE WAS NO AIR NOISE. THE BRAKES WORKED FINE AFTER THAT BUT I DIDN'T GET BACK ON THE INTERSTATE. I DROVE VERY CAREFULLY THE REST OF THE DAY. BUT I HAVE HAD OTHER TIMES THAT WHEN I HIT THE BRAKES THE BRAKE PEDAL PUSHED BACK ON MY FOOT. THAT HAS HAPPENED SEVERAL TIMES. *TR
ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE COMPLETELY SHUT OFF AND THE WINDOWS FAILED TO ROLL UP OR DOWN. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.
THE VEHICLE WOULD NOT START. I AM NOW CONCERNED THAT THE VEHICLE ELECTRICAL SYSTEM IS GOING TO FAIL IN ROUTE. IF THIS HAPPENS THEN THERE IS GOING TO BE AN ACCIDENT AS THE BRAKE SYSTEM AND POWER STEERING WILL FAIL CAUSING THE VEHICLE TO CRASH. ARE THEY WAITING FOR THAT TO HAPPEN BEFORE THEY SPEND THE MONEY TO FIX IT? MY FAMILY'S LIVES ARE AT STAKE HERE AS WELL AS ANYONE WE PASS ON THE ROAD. IT SAYS IN THE RECALL NOTICE THAT THEY ARE CONCERNED WITH OUR SAFETY BUT I BEG TO DIFFER. I RECEIVED THIS RECALL NOTICE ABOUT 3 MONTHS AGO WITH NO FOLLOW UP AT THIS TIME! WHEN I CALLED CHRYSLER ABOUT THE FIX THEY SAID THAT THE PARTS WERE NOT AVAILABLE UNLESS THE VEHICLE HAD ACTUALLY STOPPED WORKING AND HAD TO BE TOWED TO THEIR FACILITY. REALLY? *TR
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
2013 DODGE DURANGO SAFETY RECALL NOTICE 14V-154 AND 14V-391. *MW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. EVEN THOUGH SHE WAS ASSURED THEY WOULD BE ORDERED AND WOULD BE AVAILABLE AT THE TIME OF HER APPOINTMENT. *JB
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED TWO NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ANOTHER RECALL NOTICE SENT BY DODGE WHICH CAUSES A SAFETY RISK TO THOSE IN THE CAR AND A REMEDY IS STILL NOT AVAILABLE. WE CONTACTED THE DEALER AND THEY TOLD US THE PART IS NOT AVAILABLE AND TO WAIT FOR A SECOND NOTICE. WE HAVE NOT RECEIVED ANY CALLS OR FOLLOW UP NOTICES WITH REGARDS TO THIS RECALL NOTICE 14V-634 WHICH CAME OUT ON DEC 1, 2014. AS OF TODAY THE ISSUE HAS NOT YET BEEN CORRECTED BY THE DEALER. WE DO NOT FEEL SAFE DRIVING OUR DODGE DURANGO WITH A SAFETY RISK THAT COULD CAUSE VEHICLE SHUTDOWN WHILE DRIVING AND/OR UNDERHOOD ELECTRICAL FIRE. *TR
VEHICLE WON'T START, TOW TRUCK DRIVER GETS IT STARTED AFTER I TRIED FOR AN HOUR. LARSON DODGE SAID EVERYTHING WAS FINE, ONE WEEK LATER IT'S DOING THE SAME THING. ACTS LIKE ITS ON, WON'T TURN OFF, BUT ENGINE WON'T START, LIGHTS, DASH, EVERYTHING ON, WON'T TURN OFF, BUT WON'T START. SAME PROBLEM AS MANY I'VE READ ABOUT ONLINE TONIGHT, TIPM. FROM THE REVIEWS, IT'S A MONTH BEHIND ON BACK ORDER. GREAT... *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/02/15
PLEASE NOTE THAT WE RECEIVED A NOTIFICATION FOR A P14/NHTSA 14V-154 IN THE MAIL REGARDING THE BRAKE BOOSTER ON OUR 2013 DODGE DURANGO. WE NOTIFIED THE DEALERSHIP MONTHS AGO REGARDING THIS RECALL AND WERE TOLD THAT WE WOULD BE PLACED ON A WAITING LIST AND NEVER HEARD BACK. WE WOULD LIKE ACTION TAKEN TO HAVE THIS ISSUE FIXED ASAP REGARDING THE BRAKE BOOSTER. *TR
ON START, THE ENGINE REVVED UP TO 4000 RPM AND STAYED THERE. IT TOOK SEVERAL TAPS ON THE ACCELERATOR TO GET THE ENGINE TO RETURN TO NORMAL IDLE SPEED. THIS HAS HAPPENED INTERMITTENTLY AT LEAST A DOZEN TIMES SINCE. RANDOM - DIFFERENT TIMES OF DAY AND TEMPERATURE AND MOISTURE. *TR
I RECEIVED A SAFETY RECALL (P60) FROM CHRYSLER ON DECEMBER 4, 2014. IT STATES THAT THIS ISSUE MAY RESULT IN A VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. AS OF THIS WRITING (1-7-15) I HAVE HEARD NOTHING FURTHER ON THIS ISSUE AND NO ONE CAN OFFER AN ETA FOR THE PARTS. WE ARE IN THE DEAD OF WINTER WITH WIND CHILLS IN THE -20 TO -30 DEGREES F. I DON'T CARE TO HAVE THE CAR SHUTDOWN DURING THIS TIME, LET ALONE A FIRE. THE RECALL STATES, "WE'RE SORRY FOR ANY INCONVENIENCE, BUT WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY." DODGE/CHRYSLER SURE ISN'T SHOWING THEIR CONCERN. PLEASE GET INVOLVED SO WE CAN GET THIS SAFETY PROBLEM TAKEN CARE OF. *TR
I WAS TOLD BY MY DODGE DEALER THAT DODGE IS SENDING ONLY ONE BRAKE REPAIR A WEEK. I HAVE BEEN WAITING SINCE AUGUST OF 2014, THEY TOLD ME MAYBE BY JUNE OF 2015 THEY MIGHT HAVE MY BRAKE PART. WHAT IS DODGE'S PROBLEM? *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
PURCHASED VEHICLE IN NOV 2013. RECEIVED RECALL FOR BRAKE BOOSTER IN MAY 2014 (P14/NHTSA 14V-154). CALLED AND SCHEDULED AN APPOINTMENT. DEALERSHIP SAID THAT THEY WOULD CALL WHEN THE PART WAS RECEIVED. NO CALL TO DATE. RECEIVED SECOND RECALL NOTICE VIA MAIL ON 12/26/14. CALLED DEALERSHIP AND THEY STATED THAT THE PARTS WERE NOT COMING IN VERY QUICKLY. RECOMMENDED I FILE THIS COMPLAINT WITH THE NHTSA. ALSO STATED THAT THEY WERE DOING THE SECOND RECALL FOR SUN VISOR WIRING, RECEIVED IN AUG 2014, IN CONJUNCTION WITH THE BRAKE BOOSTER, WHEN/IF THE PARTS ARRIVE. (P36/NHTSA 14V-391). THIS REPORT IS FILED TO COMPLY WITH THE DIRECTIONS OF THE RECALL THAT STATE "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THE DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT TO THE ADMINISTRATOR".
MY CHRYSLER DEALER HAS FAILED TO REPLACE CHRYSLER'S RECALLED BRAKE BOOSTER AND SHIELD WITHIN A REASONABLE AMOUNT OF TIME. I TOOK MY 2013 DODGE DURANGO TO THE PREMIER CHRYSLERJEEP DODGE RAM OF TRACY, CALIFORNIA BACK IN JUNE 2014; THEY TESTED THE CAR AND SAID THEY WOULD CONTACT ME WHEN THE REPLACEMENT BRAKE BOOSTER AND SHIELD WERE IN STOCK. I'VE CALLED TWICE SINCE THEN AND WAS TOLD THAT PARTS ARE STILL NOT IN STOCK. I FEEL THIS IS AN UNREASONABLE WAIT FOR A RECALL THAT POSES A THREAT TO THE SAFETY OF ME AND MY FAMILY. *TR
WE WERE TRAVELING ON THE HIGHWAY WHEN WE HEARD A POP THEN IT SOUNDED LIKE A BAG WAS STUCK TO THE ROOF OF OUR CAR AND WAS FLAPPING IN THE WIND. WE STARTED TO OPEN THE SUNROOF SHADE WHEN WE NOTICED THE SUNROOF GLASS WAS BROKEN. WE WERE NOT HIT BY ANY ROAD DEBRIS AND AFTER STOPPING TO LOOK OVER THE DAMAGE WE NOTICED THE SUNROOF GLASS WAS BLOWN OUT NOT IN. THE LEFT OVER SUNROOF GLASS ON THE DRIVER SIDE CORNER WAS STICKING UP. WE BELIEVE THE SUNROOF GLASS EXPLODED OUT. *TR
P14 RECALL ON BRAKE BOOSTER. RECEIVED 2ND NOTICE TODAY AND HAVE BEEN TO THE DEALERSHIP 3 TIMES ALL 3 TIMES I WAS TOLD THAT THEY WILL NOT LOOK AT THE RECALLED PART AS THEY DON'T HAVE THE PARTS IN STOCK TO REPLACE. I CALLED CHRYSLER RECALL GROUP AND THEY CAN'T GUARANTEE THE PARTS TO BE AVAILABLE, ONLY TO CALL OTHER DEALERSHIPS TO SEE WHAT CAN BE DONE. ON TOP OF THIS I NOW HAVE A ALTERNATOR RECALL THAT I AM ON A "WAIT LIST" LIKE I HAVE BEEN SINCE JUNE FOR THE BRAKE BOOSTER. *TR
SAFETY RECALL P60/NHTSA 14V-634 STATES DRIVER WILL HAVE LIMITED OR NO DETECTION OF THE ALTERNATOR FAILING, WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. RECEIVED NOTICE IN MAIL NOVEMBER 2014. STILL DO NOT HAVE PARTS TO FIX. I AM DRIVING AN UNSAFE CAR EVERYDAY AND PAYING FOR IT AND NOBODY CAN DO ANYTHING ABOUT IT UNTIL I EXPERIENCE A CRASH. I CAN GET A TICKET FOR NOT WEARING A SEAT BELT AND TALKING ON A CELL PHONE, BUT A SAFETY RECALL ON A CAR I AM DRIVING EVERYDAY, WHICH EFFECTS ME, MY PASSENGERS AND ALL CARS ON THE ROAD DOES NOT SEEM TO MATTER TO CHRYSLER. *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES) AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE FUEL CAP WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED ON A DAILY BASIS. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW FUEL CAP. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 37,500. UPDATED 01/12/15*LJ UPDATED 10/5/2015*JS
THERE HAVE BEEN 6 RECALLS ON MY CAR. I HAVE HAD MY NAME ON THE WAITING LIST AT MY DEALER, ONLY TO BE TOLD IT COULD BE ABOUT A YEAR. I KEEP GETTING RECALL LETTERS AS I'M WAITING FOR ONE THING AND NO PARTS AVAILABLE FOR ANOTHER. I ALWAYS HAVE CHILDREN IN MY CAR AND FEEL EXTREMELY UNSAFE TO DRIVE EVERYDAY. THE WEATHER IS GETTING DANGEROUS AND ONE OF THE RECALLS IS ON MY BRAKES. I WAS TOLD, "DON'T WORRY, IT SHOULD BE OK UNTIL THE WINTER." WELL, THE WINTER IS HERE AND I STILL HAVE ABOUT 6 MONTHS LEFT ON THE WAITING LIST. HOW IS ONE SUPPOSED TO DRIVE AND FEEL SAFE, KNOWING MY CAR CAN "STALL WITHOUT WARNING", HAVE AN "UNDER HOOD FIRE" OR HAVE MY "BRAKES FAIL" AT ANY MOMENT WHILE IN DRIVING? WHAT'S EVEN WORSE IS, THERE'S NOWHERE TO TURN BECAUSE EVERYWHERE I CALL "SORRY MAAM, THERE AREN'T ANY PARTS.." GREAT! NOW I'M LOST AND RISKING MY LIFE ON A DAY TO DAY BASIS. HELP!!! *TR
RECALL NOTICE RECEIVED IN APRIL. DESPITE NUMEROUS VISITS TO THE DEALERSHIP, THE PARTS ARE NOT AVAILABLE AND NO ESTIMATED TIME FRAME HAS BEEN PROVIDED. AT THIS POINT, IT IS WELL BEYOND A REASONABLE TIME FRAME TO HAVE THIS DEFECT CORRECTED. *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
WALKED OUT TO MY VEHICLE TUESDAY MORNING 11/25/14 AND NOTICED A CRACK IN THE WINDSHIELD. FROM THE EDGE OF THE PASSENGER SIDE TO 14 INCHES INWARD. THERE IS NO IMPACT HIT ALSO NO SPIDERING OUT. WINDSHIELD HAS TO BE REPLACED WITH A OUT OF POCKET COST OF $300.00. THE VEHICLE WAS NOT DAMAGED WHEN PARKED IN THE DRIVEWAY THE DAY BEFORE. *TR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC ) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR TO BE COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE LEFT TURN SIGNAL WARNING LIGHT AND THE PARKING ASSIST ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO DECELERATE. THE CONTACT MANAGED TO MERGE OVER TO AN EMERGENCY LANE AND EXITED THE VEHICLE. THE CONTACT STATED THAT WHILE INSPECTING THE LEFT TURN SIGNAL LIGHT, THE FRONT AND REAR WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY, WASHER FLUID EJECTED, AND THE HORN INDEPENDENTLY BEEPED. ALSO, THE CONTACT NOTICED THAT SMOKE WAS EMITTING FROM THE FRONT END OF THE VEHICLE AND THE DOORS LOCKED. AFTER OPENING THE ENGINE COMPARTMENT, THE CONTACT NOTICED THAT FLAMES WERE EMITTING FROM THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED OF THE FIRE, HOWEVER, THE FIRE EXTINGUISHED PRIOR TO THEIR ARRIVAL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE INCIDENT HAD BEEN REFERRED TO A SPECIAL INVESTIGATIVE UNIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL SEIZED AND THERE WAS A BURNING ODOR. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,024. UPDATED 12/9/14*CN THE POWER TRAIN MODULE FAILED AND WAS REPLACED BY THE DEALER. UPDATED 01/08/15
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED UPON USING THE PUSH BUTTON START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. IT WAS FIRST DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT INDICATED THAT A THREE STEP PROCESS NEEDED TO BE COMPLETED TO ENSURE THE VEHICLE STARTED AND IT STILL STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPROGRAMMED THE COMPUTER FROM THE FIRST REPAIR. THE VEHICLE CONTINUED TO EXHIBIT AN INTERMITTENT FAILURE WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING IN PARK, IT ERRONEOUSLY ACCELERATED TO 5 MPH AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DRIVER IN THE VEHICLE AT THE TIME OF THE CRASH, BUT THERE WAS A FRONT PASSENGER AND A SECOND ROW PASSENGER. THE CONTACT SUSTAINED AN INJURY TO THE LEFT FOOT AND RECEIVED MEDICAL ATTENTION DUE TO ATTEMPTING TO ENTER THE MOVING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER HAD THE VEHICLE EXAMINED BY AN INVESTIGATOR WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST DUE TO THE PART NOT BEING AVAILABLE. THE DEALER WAS NOTIFIED ON NUMEROUS OCCASIONS AND STATED THAT THE MANUFACTURER WAS SHIPPING A LIMITED AMOUNT OF PARTS FOR THE RECALL REPAIR PER WEEK. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE BEEN ATTEMPTING TO HAVE A RECALL FIXED SINCE EARLY JUNE 2014. THE NHSTA RECALL NUMBER IS 14V-154 AND THE MANUFACTURER RECALL NUMBER IS P14. I AM IN A MAJOR CITY AND THERE ARE 13 DODGE/CHRYSLER DEALERSHIPS IN THE AREA. I'VE CALLED EVERY TWO WEEKS FOR THE PAST THREE MONTHS AND HAVE NOT BEEN GIVEN AN UPDATE YET. THREE MONTHS IS GETTING RIDICULOUS. MY MOST RECENT CALL I WAS TOLD BY THE PERSON WHO CLAIMED TO BE THE MAINTENANCE AND SERVICE MANAGER THAT THEY DON'T HAVE TO GIVE ME A TIMELINE AND I WILL BE CALLED WHEN I AM CALLED. *TR
ONE MONTH AFTER PURCHASING VEHICLE, COUNTLESS PROBLEMS WITH BRAND NEW VEHICLE, BUT THE BIGGEST PROBLEM IS THE STUTTERING, OR "FISHBITE", PROBLEM WITH THE MDS SENSOR THAT OPERATES THE ACTIVE FUEL MANAGEMENT SYSTEM. THIS SUPPOSED CHARACTERISTIC, AS CHRYSLER CALLS IT, CAUSES THE VEHICLE TO BUCK AND JERK LIKE THE ENGINE IS GOING TO CUT OUT, BETWEEN 40-80 MPH ON LEVEL GROUND AND ON HILLS. BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR THIS CONTINUOUS PROBLEM, STAR CASE OPENED, TECHS FROM CHRYSLER CONSULTED AND BEING TOLD THAT ITS REQUIRED TO FUEL WITH 89 OCTANE, WHICH IS NOT STATED ON THE SALES STICKER OR THE OWNERS MANUAL, WHICH ONLY STATES RECOMMENDS 89 OCTANE, NOT REQUIRED. TOLD TO DISABLE THE ECO SYSTEM TO ONLY RUN ON 8 CYLINDERS, WHICH IS NOT WHY I PURCHASED THE VEHICLE. I PURCHASED IT FOR POWER, AS WELL AS FUEL ECONOMY ON THE HIGHWAY. SO THIS LAST TIME I TOOK TO THE DEALERSHIP, THE SERVICE MANAGER DISCONNECTED THE MDS SENSOR AND DROVE THE VEHICLE, VEHICLE PERFORMED FINE, RECONNECT THE MDS SENSOR AND THE PROBLEM CONTINUES. HAVE ALSO BEEN TOLD THAT THE TORQUE CONVERTER IS LOCKING UP, ONCE AGAIN A CHARACTERISTIC PER CHRYSLER TECHS AND ENGINEERING. SO, WHICH LIE IS THE LIE AND WHICH LIE THE IS THE LIE. LIED TO CONTINUOUSLY, HAVE NOT HAD CALLS RETURNED FROM DEALERSHIP TO KNOW WHAT THE STATUS IS OF MY VEHICLE, PLUS HAVE CONTINUOUSLY BEEN BLOWN OFF BY CHRYSLER CARES GROUP IN DETROIT WITH MY CURRENT CASE FILED WITH CHRYSLER, JUST TONIGHT ON 29 AUGUST 2014, IT TOOK ME 8 TIMES TO CONTACT
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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