Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
WENT TO PUT FUEL INTO THE TANK AND NOTHING MADE IT IN. OVER 10 GALLONS OF GAS SPILLED ON THE GROUND UNDER THE SUV AND THEN SPREAD ACROSS THE GAS STATION TARMAC BEFORE I REALIZED IT AND SHUT THE PUMP OFF. SCARY SITUATION AS IT COULD HAVE IGNITED CAUSING AN EXPLOSION AND INJURIES, DEATH, AND DESTRUCTION!! TOOK IT INTO THE A DEALER AND THEY "FOUND THE FUEL FILLER HOSE TO BE INSUFFICIENTLY ATTACHED TO THE INLET OF THE GAS TANK".
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS PREMATURE EXPOSURE NEAR THE UNDERBODY OF THE VEHICLE CLOSE TO THE WIRING. ALSO, THE EMISSIONS HOSE WAS EATEN THROUGH BY RODENTS. THE PARTS WERE REPLACED ONCE, BUT THE FAILURE RECURRED. THE DEALER REPLACED THE EMISSIONS HOSE A SECOND TIME MONTHS LATER, BUT THE RODENTS CHEWED THROUGH THE PART AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THAT THE DEALER REPLACE THE PART. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
THIS VEHICLE WAS RECALLED DUE TO A PROBLEM WITH THE FUEL PUMP RELAY WHICH IS MOUNTED ON THE ECU BOARD. WE HAD THE REPAIR MADE IN AUGUST OF 2015. ABOUT 4 MONTHS AFTER THE REPAIR WE BEGAN HAVING INTERMITTENT TIME STATUS THE ENGINE WOULD CRANK BUT FAIL TO START OR START AND RUN A FEW SECONDS AND THEN STOP. WE FOUND THAT IF YOU HOLD THE ACCELERATION PEDAL DOWN WHILE CRANKING THE ENGINE IT STARTS, SIMILAR TO THE DAYS WHEN YOU HAD A CARBURETATED ENGINE AND IT WAS FLOODED. SINCE THE PROBLEM OCCURS WHEN THE ENGINE IS OFF THERE IS ON ERROR CODE GENERATED SO THE DEALER HAS NOT BEEN ABLE TO DIAGNOSE THE PROBLEM. I HAD REQUESTED THE DETAILS OF WHAT MODIFICATIONS WERE MADE FOR THE RECALL BUT THE DEALER HAS NOT PROVIDED ME WITH THE INFORMATION.SINCE WE DID NOT HAVE THE PROBLEM PRIOR TO THE RECALL BEING PERFORMED WE FEEL IT IS A RESULT OF WHAT WAS DONE TO THE VEHICLE. WE ARE NOW KEEPING A VIDEO LOG OF TRYING TO START THE VEHICLE EACH TIME THIS HAPPENS. IT SEEMS TO BE MORE FREQUENT WHEN IT IS RAINING OR DAMP OUTSIDE.
FOR THE PAST 2 MONTHS WE HAVE BEEN HAVING PROBLEMS WITH THIS VEHICLE IT'S BEEN STALLING ON ME, WEATHER IF WE ARE ON THE HIGHWAY OR IN TOWN. NOW THE AMAZING THING IS THAT IT COMES BACK ON, ON ITS OWN WITHOUT US TOUCHING ANYTHING ON IT, BUT ON THE MEAN TIME WE LOSE THE BRAKES AND STEERING CONTROL AT HIGH SPEED ON THE HIGHWAY. THE DEALER HAS DONE ALL THE RECALLS ON IT IN THE PAST TWO WEEKS AND STILL CAN'T FIND THE PROBLEM. I THINK THIS IS SOMETHING THE GOVERNMENT NEEDS TO LOOK INTO IT BEFORE SOMEONE DIES AND MENTION THIS BECAUSE ON MY WAY TO SAN ANTONIO THE VEHICLE DIE ON ME AT 75 MILES AN HOUR AND I HAD MY FAMILY WITH ME THAT DAY' I DID SOME RESEARCH ON THIS VEHICLE AND IT SEEMS THAT THERE ARE WAY TOO MANY DODGE VEHICLES WITH THIS STALLING PROBLEM AND THE DEALERS CAN'T FIGURE OUT WHAT'S WITH THEM'
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
NAVIGATIONAL SUDDENLY STOPPED WORKING. RADIO WORKS. I WAS TOLD BY DEALERSHIP I NEED TO BUY A WHOLE NEW RADIO SYSTEM. THEN THE GENTLEMAN SAID," THAT IS SO FUNNY BECAUSE TWO OTHER CUSTOMERS ONE WITH A JEEP AND ONE WITH A DODGE CHALLENGER COMPLAINED ABOUT THE SAME THING". PLEASE INVESTIGATE. I HAVE BEEN THROUGH THE VISOR FIRE THAT THE DEALERSHIP REFUSED TO HANDLE, JARRETT FORD DID ALL REPAIRS AND FCA PAID THEM. THIS IS DEFINITELY AN ISSUE. THANK YOU.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE WHEN DEPRESSED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND 14V104000 (SERVICE BRAKES, HYDRAULIC ). IN ADDITION, THE COOLANT WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,349.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 75 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,690. THE VIN WAS UNAVAILABLE.
RECENTLY I HAD A FLAT TIRE. I PULLED OUT THE JACK SUPPLIED BY DODGE, WHEN ATTEMPTING TO RAISE THE CAR THE JACK WAS RIGID. WHEN I RAISED THE CAR I TOOK THE CAR'S TIRE AND PLACED IT UNDER THE VEHICLE, WHILE I WAS BRINGING THE SPARE TIRE DOWN, THE JACK GAVE WAY AND THE CAR LANDED ON TOP OF THE TIRE I HAD JUST REMOVED FROM THE CAR. THANKS, THAT I HAD PLACED THAT TIRE THERE, OTHERWISE THE CAR WOULD HAD FALLEN ON ME. I WENT TO THE DEALERSHIP TO HAVE THE JACK REPLACED AND THEY SAY THAT IS NOT INCLUDED IN THE WARRANTY. READING DODGE WARRANTY FROM THEIR HOME PAGE THEY SAY EVERYTHING IS INCLUDED, EXCEPT FOR TIRES AND WIRELESS HEADPHONES. MY CAR IS UNDER WARRANTY AND NO ONE WANTS TO SOLVE THIS PROBLEM. NHTSA SHOULD OPEN AN INVESTIGATION ON THIS REGARDS, I AM SURE I AM NOT THE ONLY ONE WITH THIS SITUATION.
MY CAR POWER CUT OUT COMPLETELY WHILE DRIVING ALONG ON THE INTERSTATE AT 75 MILES PER HOUR. I WAS DARK AND I HAD TO TRY AND PULL OVER WITH NO HEAD LIGHTS TO A SAFE PLACE TO RESTART MY VEHICLE 2013 DODGE DURANGO. THIS HAPPENED SEVERAL TIMES. I THOUGHT THAT WHEN I GOT THE RECALLS DONE IT WOULD ALLEVIATE THE PROBLEM, HOWEVER, THAT WAS NOT THE CASE. I AM STILL HAVING THE PROBLEM. I CALLED DODGE ON THE TOLL FREE # AND THEY HAD ME TAKE MY VEHICLE TO THE DODGE DEALERSHIP AND THEY SAID MY CABIN FILTER, AIR FILTER, AND FUEL SOMETHING NEEDED TO BE REPLACED. THIS SHOULD NOT SHUT DOWN THE WHOLE CAR IF THE FILTERS NEED TO BE CHANGED. THIS PROBLEM HAPPENED SEVERAL TIMES, APRIL 22, MAY 16, MAY 20, MAY 28, JUNE 18, JUNE 19 AND JUNE 13.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TIPM RECALL ISSUE. I TOOK THE VEHICLE TO GET THE TIPM RECALL. ABOUT 900 MILES AFTER THE REPAIR, THE VEHICLE STALLED WHILE I WAS DRIVING ON THE FREEWAY. THE TIPM WIRE BURNT AND THE FUSE BLEW CAUSING THE FAILURE. DODGE DEALERSHIP ATTEMPTED TO FIX THE PROBLEM AGAIN.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED FROM A DEALER AND WAS NOT REPAIRED ACCORDING TO ANY RECALLS. THE CONTACT WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE RECEIVED A RECALL REMEDY. THE CONTACT WAS UNCERTAIN THAT THE REPAIR WAS PERFORMED AND HAD NO RECOLLECTION OF TAKING THE VEHICLE TO THE DEALER FOR A MANUFACTURER RECALL REPAIR ON OCTOBER 20, 2015. THE VIN AND NHTSA CAMPAIGN NUMBER WERE NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE AND WAS CONCERNED THAT THERE MAY BE A DEFECTIVE PART IN THE VEHICLE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE MOVED INDEPENDENTLY WHILE THE GEAR SHIFTER WAS STUCK IN THE PARK POSITION. AS A RESULT, THE DRIVER CRASHED INTO A WALL IN THE GARAGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15030 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 31,100.
I PURCHASE MY VEHICLE IN 2013 AND SHORTLY AFTER RECVD SEVERAL RECALLS. ONE RECALL WAS REPAIRED IN A TIMELY MANNER, HOWEVER IT TOOK FROM NOVEMBER 2013 TO MARCH 8, 2016 TO RECV AN APPOINTMENT TO COMPLETE THE ADDITIONAL RECALLS. SHORTLY BEFORE MY APPOINTMENT MY ENGINE LIGHT ILLUMINATED. WHEN I MEET MY APPOINTMENT TIME AT NYLE MAXWELL SUPERCENTER IN AUSTIN TX, I INFORMED THEM OF THE ENGINE LIGHT. AFTER A WEEK, THEY INFORMED ME THAT NOT ONLY THE COUNTLESS RECALLS THAT NEED REPAIR THAT I ALSO NEEDED A PART FOR MY TRANSMISSION. THEY HAVE NO VEHICLE FOR ME TO LOAN OUT TO ME THAT MEETS THE SAME NEEDS AS MY DURANGO AND HAVE INFORMED ME THAT THEY MAY KEEP MY VEHICLE FOR ANOTHER 30 DAYS..
POWER STEERING FAILS, THEY HAVE REPLACED PUMP AND FLUID STILL FAILS UNABLE TO TURN THE WHEEL WITHOUT MAJOR FORCE.
WHEN ACCERATING FROM A STOP OR EVEN SLOWING DOWN TO MAKE A TURN AND ATTEMPTING TO GET UP TO SPEED, THE VEHICLE DOGS LIKE IT WANTS TO DIE. EVEN WHEN GETTING FROM THE ONE RAMP TO THE HIGHWAY THERE IS A HESITATION. THE RPM'S GO DOWN RAPIDLY, THEN I HAVE TO PRESS THE GAS PEDAL DOWN TO GET THE VEHICLE TO KICK IN TO GET IT UP TO SPEED.AT ONE POINT, I HAD TO PRESS THE GAS PEDAL DOWN TO GET THE ACCELERATION I NEEDED TO AVOID GETTING REAR ENDED BY A SEMI. I HAVE HAD IT T A DEALERSHIP 4 TIMES FOR THIS AND ANOTHER MECHANIC AND WAS TOLD THAT THIS IS A DODGE ISSUE WITH THE GEAR RATIO AND THAT IS THE WAY IT IS. I EVEN HAD 2 MECHANICS DRIVE ALONG AND THEY NOTICED IT,BUT DID NOTHING. THIS IS GOING TO GET SOMEONE KILLED IF DODGE DOES NOT DO SOMETHING ABOUT IT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE IN 2014. THIS IS AN EVERYDAY OCCURRENCEI THOUGHT THEY COULD FIX THIS ISSUE AND STILL NOTHING. I KEEP GETTING THE RUN AROUND FROM THE LOCAL DEALERSHIP ON THIS.
MY DAUGHTER & GRANDDAUGHTER WAS DRIVING ALONG AND THE VEHICLE JUST SHUT DOWN WHILE DRIVING NO MESSAGES NO INDICATORS LIGHTS NO WARNING NOTHING JUST SO HAPPEN THEY WERE ON THE SAME STREET AS THE DODGE DEALERSHIP & WAS ABLE TO GET IT STARTED LONG ENOUGH TO GET IT DOWN THE STREET NOW I'M BEING TOLD IT COULD POSSIBLY HAVE BEEN RUNNING HOT & NOW HAVING MOTOR ISSUES NOW I'VE TOLD THEM BEFORE I'VE SMELLED COOLANT AND WAS TOLD THERE WAS NOTHING WRONG NOW THERE'S AN ISSUE THIS IS SOME BS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. PARTS DISTRIBUTION DISCONNECT.
1. OWNED CAR SINCE JAN 2013. LEATHER STARTED CRACKING IMMEDIATELY. TOOK INTO DEALERSHIP AND THEY SAID I HAD TO GET FIXED. WENT BACK TO SHOP FOR SOMETHING ELSE AND MENTIONED THE CRACKING AGAIN AND WAS TOLD I COULD HAVE GOTTEN FIXED BUT MY COVERAGE HAD EXPIRED. THE CRACKING IS REALLY BAD ON THE ARMREST IN CAR. HAVE BEEN OVER TO DEALERSHIP AND CALLED REGARDING THE RECALL I HAVE. IT IS ALWAYS ON BACKORDER AND SOMEONE WILL CALL WHEN IN. I HAVE NOT RECEIVED A CALL AND I SEE THIS IS A SERIOUS RECALL. IS THIS REALLY IMPORTANT TO THE DEALERSHIP THAT THESE RECALLS GETS REPAIRED. I WOULD LIKE TO GET THIS REPAIRED IMMEDIATELY AS WELL AS MY CRACKING LEATHER WHICH HAS BEEN OVERLOOKED.
I AM THE FIRST AND ONLY OWNER OF A DODGE DURANGO 2013: ON DEC 25TH I WAS LEFT STRANDED WITH MY CAR, WINDOWS OPEN AND UNABLE TO MOVE IT ANYWHERE. IT LITERALLY DIED AND HAD TO LEAVE IT ALONG THE ROADSIDE SINCE I WAS WITH MY 4 SMALL CHILDREN. I WAS DRIVING, AND THE CAR STARTED WITH A WEIRD NOISE, THEN SMOKE STARTED COMING OUT, THE ALL THE LIGTHS ON THE DASHBOARD STARTED TO FLASH, THE TEMPERATURE WAS ALWAYS INFORMED AS NORMAL, THEN THE WINDSHIELD WIPPERS STARTED TO WORK ON ITS OWN AND THEN THE CAR LITERALLY DIED. THERE WAS NO POSSIBILITY OF IGNITION NOR NOTHING. THE CAR HAD TO BE TOWED AWAY BY A SPECIAL TRUCK SINCE IT HAD TO PICK UP THE CAR AND PLACE IT ON THE TRUCK, SINCE THERE WAS NO POSSIBILITY TO HAVE IGNITION. THE MOST STRANGE THING IS THAT ON DECEMBER 12, THE CAR WAS OUT OF THE DOGE WORKSHOP FOR THE 40,000 KM REVISION WITH NO PROBLEM. SO FAR I HAVE BEEN INFORMED THAT THE CENTRAL COMPUTER OF THE CAR DIED, THE BATTERY WAS BURNED AND THE ALTERNATOR DIED............ ALL THIS INFORMATION IS PROVIDED BY THE GARAGE WHERE MY CAR IS AT. IS THIS A PROBLEM THAT I HAVE TO PAY FOR OR IS IT A PROBLEM THAT THE COMPANY WILL PAY FOR EVERYTHING? PLEASE ADVICE ME ON HOW TO PROCEED
"TAKATA RECALL"SOMETIMES AFTER THE CAR HAS BEEN DRIVEN LONG OR SHORT DRIVES AND TURNED OFF FOR A SHORT PERIOD OF TIME, WHEN I GO TO START THE ENGINE THE STARTER WILL GRIND/ENGINE TURNS OVER BUT WILL NOT START THIS ISSUE WAS SUPPOSE TO BE TAKEN CARE OF IN THE SUMMER OF 2015. DEALER HAD OUR CAR FOR OVER TWO MONTHS WAITING ON PARTS BUT THE ISSUE IS STARTING TO OCCUR AGAIN!(ELECTRICAL) ALSO I FIND AT DIFFERENT TIMES THE INTERIOR LIGHTS/GAUGE LIGHTS/INDICATOR LIGHTS THAT ARE ON AND STAY ON FOR A FEW MILES LIKE THERE IS A SHORT IN THE ELECTRICAL SYSTEM. NOTE: I HAVE NEVER HAD A RECALL ON THE ELECTRICAL PROBLEM.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
EVER SINCE MY TRUCK HIT ABOUT 20K IT STARTED TO LIKE SHAKE ,VIBRATE. I TOOK IT IN TO THE DEALER TO SEE WHY IT WAS DOING IT ,THEY DID AN UPDATE TO THE TRANSMISSION AND TOLD ME IT SHOULD GO AWAY. ON MY WAY HOME IT STARTED TO DO THE SAME THING AGAIN BETWEEN 30-45 MPH IS WHEN IT WOULD DO IT . I'VE TAKEN IT IN A COUPLE OF TIME ALREADY FOR THE SAME THING AND ACCORDING TO CHRYSLER IT'S NORMAL. NOW I'M NO EXPERT IN VEHICLES BUT IT'S GOTTEN WORSE AND THEY DON'T SEEM TO CARE . I SPOKE WITH A REPRESENTATIVE FOR A HOT LINE OF CHRYSLER BUT ALL THEY TOLD ME IS THAT I COULD TAKE IT IN TO ANOTHER DEALER SO THEY CAN RUN ANOTHER DIAGNOSTIC AND THAT THE CHRYSLER ENGINEERS SAY IT'S NORMAL THAT MY TRUCK SHAKE VIBRATES AT THOSE SPEEDS. I'VE READ ON LINE THAT OTHER DURANGO OWNERS HAVE EXPERIENCE THE SAME PROBLEM I'M HAVING AND CHRYSLERS ISN'T DOING ANYTHING ABOUT IT. PLEASE HELP ME WITH THIS PROBLEM.
THREE RECALLS UNADDRESSED FOR 1+ YEARS. CHRYSLER RECALL: P14 (NHTSA # 14V-154), P36 (14V-391), R09 (15V-115). DEALER AND MANUFACTURER CLAIM THAT THEY ARE UNABLE TO OBTAIN REPAIR PARTS TO ADDRESS RECALL. FCA IS UNABLE TO ADDRESS A RECALL ACTIVE SINCE APRIL 1, 2014. TODAY IS NOV 7, 2015.
THE RECALL ISSUED TO ME BACK IN APRIL HAS NOT BEEN RESOLVED. THE DEALERSHIP CLAIMS THAT THE PART HAS BEEN ORDERED, BUT I AM STILL WAITING FOR THEIR CALL FOR SERVICE. THE RECALL R09 HAS NOT BEEN CORRECTED. I WOULD LIKE TO HAVE RESOLUTION TO THIS AS SOON AS POSSIBLE. IF THERE IS A SAFETY RISK INVOLVED, IT SHOULD BE A PRIORITY TO FIX.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND WAS NOT ABLE TO SCHEDULE THE REPAIR WITHIN A REASONABLE TIME FRAME. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
MY 2013 DURANGO RT ( 41000 MILES) SOMETIMES HAVE PROBLEM WITH STARTING ENGINE. AFTER START PUSH BOTTOM IS JUST CRANKING NOISE WITHOUT START ENGINE. OR IF I USE A KEY REMOTE CONTROL TO START ENGINE THEN ENGINE START FOR 2 SECONDS AND SHOUTS OFF
POWER LIFT GATE FAILED TO WORK. WHEN RETURNED TO THE DEALER FOR SERVICE THE ELECTRONIC ARM REQUIRED REPLACEMENT
THE PASSENGER SIDE WHEEL WELL MOLDING DETACHED AND FLEW OFF WHILE DRIVING. THE TRUCK WAS RETURNED TO THE DEALER FOR SERVICE AFTER WAITING FOR 2 HOURS I WAS ADVISED THE PART WOULD NEED TO BE ORDERED AND WOULD BE COVERED UNDER WARRANTY. I RETURNED TO THE DEALER WHEN THE PART WAS IN, TOLD THE PART WAS AT ANOTHER SHOP AND I WOULD HAVE TO WAIT UNTIL IT WAS PICKED UP. WAITED FOR AN ADDITIONAL 2 HOURS AND WAS TOLD BY A SERVICE ADVISER THAT THE PART WAS DAMAGED AND THEY WOULD NEED TO ORDER ANOTHER ONE, AGAIN I WAS ADVISED THAT THE PART WOULD BE COVERED. WAITED AN ADDITIONAL 3 WEEKS AND RETURNED TO HAVE THE PART INSTALLED, WAS CALLED BY A DIFFERENT SERVICE ADVISER AND TOLD THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WAS A MARK ON THE BUMPER THAT LOOKED LIKE THE BUMPER WAS PULLED OFF BY AN OUTSIDE FORCE. I EXPLAINED THAT THE MARK ON THE BUMPER OCCURRED A YEAR BEFORE THE INCIDENT AND STILL HAD TO PAY $249 FOR A PART THAT I WAS ORIGINALLY WAS TOLD WOULD BE COVERED UNDER WARRANTY.
WHILE PARKING MY TRUCK, I REMOVED MY FOOT FROM THE ACCELERATOR AND THE TRUCK ACCELERATED UNEXPECTEDLY, WENT OVER A CURB, INTO A TREE AND BACK OVER A CURB. THERE WAS OVER $19,000 WORTH OF DAMAGE TO THE TRUCK. A CASE WAS OPENED WITH DODGE/CHRYSLER AND THE RESPONSE WAS RECEIVED OVER A MONTH LATER INDICATING THAT THIS INCIDENT WAS NOT DUE MANUFACTURER FAULT. THIS TRUCK WAS ALSO AT THE DEALERSHIP 4 DAYS PRIOR TO BE SERVICED FOR RECALL CAMPAIGN R09/NHTSA 14V-115.
TWO WEEKS AFTER PURCHASING THE VEHICLE, I NOTICED THE TRUCK WAS LEAKING FLUID. I RETURNED TO THE DEALER ON 2 OCCASIONS. THE RADIATOR NEEDED TO BE REPLACED
RADIO HAS BLANKED OUT ON NUMEROUS OCCASIONS. THE FIRST TIME IT WAS SERVICED WAS 2 WEEKS AFTER THE TRUCK WAS PURCHASED, THE TRUCK HAS HAD THIS ISSUE INTERMITTENTLY SINCE PURCHASE.
VEHICLE WAS INVOLVED IN A SIDE IMPACT THAT RAISED VEHICLE TO APPROXIMATELY 30 DEGREES. BODY SHOP SAID AIRBAGS SHOULD HAVE DEPLOYED. EXPLAINED TO THE DEALER ON SEVERAL OCCASIONS AND THERE WAS NO CHECK DONE TO CONFIRM THAT AIRBAGS WERE IN WORKING ORDER. DEALER SAYS THAT IT OBVIOUSLY WASN'T SUFFICIENT ENOUGH IMPACT TO DEPLOY AIRBAGS. I'M NOT CONVINCED AFTER READING ABOUT DEFECTS. ELECTRICAL SYSTEM WAS ADDRESSED ON NUMEROUS OCCASIONS REGARDING WINDOW GOING UP AND DOWN, LOCKING SYSTEM AND ALARM SYSTEM ACTUATING ON THEIR OWN, WHILE DRIVING AND WHEN PARKED. DEALER SAID THEY COULD NOT DUPLICATE ISSUE, BUT WHEN IT FINALLY WAS PROVEN, THEY REPAIRED THE WINDOW ONLY AND WE WERE FORCED TO PAY TO GET OUTER VEHICLE BACK. I FEEL THAT THERE IS AN ELECTRICAL SYSTEM ISSUE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT STATED THAT WHILE INDEPENDENTLY REPLACING THE AIR CLEANER, THE CONTACT NOTICED OIL IN THE AIR CLEANER. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE PCV CRANK CASE VENTILATION VALVE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,200. UPDATED 02/18/16*LJ
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE SEEMED HESITANT AS THOUGH IT WOULD STALL WHILE DRIVING 15-20 MPH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO THE CURB. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 21,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BUMPER CLIP LOOSENED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE BUMPER CLIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
HEMET CHRYSLER DODGE, 240 CARRIAGE CIRCLE, HEMET, CA.92545, MADE MY APPOINTMENT TO HAVE THE FUEL PUMP RELAY REPLACED AS THEY SAID THEY HAD THE PART, AND THEN I GO THERE AND WAIT 2 HOURS. THEY COME OUT AND SAID THEY DID NOT HAVE THE PART AND DO NOT KNOW WHEN THEY WILL HAVE IT. THIS IS UNHEARD OF. I AM GOING ON A TRIP IN OCT IN THIS VEHICLE. I WOULD LIKE TO KNOW WHEN SOMETHING IS SO UNSAFE HOW IS IT THE DEALERS DO NOT SEEM TO CARE? WHAT ARE WE SUPPOSE TO DO? I WAS TOLD TO KEEP CALLING.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH AT NIGHT, THE CONTACT ACTIVATED THE PASSENGER SIDE TURN SIGNAL AND THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE TURN SIGNAL AND VEHICLE, AND RESTARTED THE ENGINE. ONCE RESTARTED, THE EXTERIOR AND INTERIOR LIGHTING RESUMED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/04/15*LJ *CN
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE TRIED FOR ALMOST ONE YEAR TO HAVE THE FUEL PUMP RELAY SAFETY RECALL DONE AND EACH TIME THE DEALER STATES THEY DO NOT HAVE THE PART IN STOCK AND TO KEEP CALLING THEM BACK.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/15*LJ *CN
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Dodge Durango → · Every Durango year → · How the figures are calculated →