Page 9 of 13 · complaints 401–450 of 640

2013 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electrical SystemFire
Filed Aug 18, 201775,800 milesFL

P60 RECALL A JOKE WHEN LIVES ARE AT RISK!! MY FAMILY COULD HAVE BEEN KILLED AND WE NEED A CLASS ACTION SUIT TO GET DODGE TO TAKE PEOPLES LIVES SERIOUSLY! MY WIFE WAS DRIVING OUR 2013 DURANGO WITH MY TWO YOUNG GIRLS COMING HOME FROM SCHOOL WHEN THEY ALL NOTICED A BAD BURNING SMELL AND THEN SMOKE STARTED COMING THROUGH THE AIR VENTS AND THE A/C WENT HOT. SHE PULLED OVER AND I CAME TO MEET THEM ON SIDE OF BUSY MILITARY TRAIL WITH THE BURNING TRUCK I WAS TOLD. LIFTED THE HOOD AND I NOTICED THE ALTERNATOR WAS SUPER HOT AND HAD BURNED THE SERPENTINE BELT. WENT TO CHECK BATTERY IN TRUCK ACTUALLY UNDER PASSANGER'S SEAT, THIS WAS EXTREMELY HOT AS WELL. HAD DURANGO TOWED TO HOUSE THE RESEARCH MORE ABOUT PROBLEM AND FOUND THIS RECALL P60!! I FIGURED THE ALTERNATOR WAS FRIED AND BATTERY TOOK A DUMP AS WELL, SO OFF I WENT TO PURCHASED BOTH PARTS FOR ME TO REPLACE AND HOPEFULLY FIX THIS MAJOR LIFE SAFETY ISSUE. I PUT IN THE NEW BATTERY AND THE ALTERNATOR BEGAN TO SMOKE BADLY AND TRUCK WAS ACTUALLY OFF. PULLED BATTERY OUT AND THEN DECIDED TO CHANGE ALTERNATOR FIRST. ALL COMPLETE AND THEN HOOKED UP NEW BATTERY ALL WELL, TRUCK STARTED AND NO SMOKE. BATTERY LIGHT CAME ON NOW AND TRUCK WIPERS STARTED TO GO WITH DASH LIGHT DOING CRAZY THINGS, TRUCK STALLED OUT AND WOULD NOT RESTART. FINALLY HAD IT TOWED TO LOCAL FIRESTONE FOR DIAGNOSTICS AND CURRENTLY STILL WAITING TO FIND OUT WHAT IS WRONG AND HOW MUCH IT WILL BE TO FIX TRUCK BACK TO NORMAL. I AM SCARED FOR MY FAMILY THAT DRIVES IN THIS TRUCK E

Electrical SystemFire
Filed Aug 16, 201762,000 milesFL

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE WARNING INDICATORS SUDDENLY ILLUMINATED AND THE VEHICLE STALLED. SMOKE BEGAN TO FILL UP THE CABIN FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO KENDALL DODGE, CHRYSLER, JEEP, RAM IN MIAMI, FL WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, PCM, AND BATTERY FAILED DUE TO AN INTERNAL SHORT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS EXCLUDED FROM BOTH RECALLS. THE MANUFACTURER OPENED CASE NUMBER: 32173838 AND STATED THEY WOULD BE ABLE TO OFFER LITTLE ASSISTANCE REGARDING THE REPAIR SEPARATE FROM THE RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Electrical System
Filed Aug 14, 201776,000 milesAZ

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADREST DETACHED FROM THE DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH REAR COLLISION SENSORS THAT CAUSED THE FAILURE. AUTONATION CHRYSLER DODGE JEEP RAM & FIAT IN PHOENIX, ARIZONA CONFIRMED THAT THE REAR COLLISION SENSORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 76,000.

Electrical SystemFire
Filed Aug 10, 201794,000 milesGA

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE SEAT BELT WARNING INDICATOR ILLUMINATED AND THE WINDSHIELD WIPER BLADES STARTED OPERATING WITHOUT WARNING. THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT CALLED SCOTT EVANS CHRYSLER DODGE JEEP RAM AT (770) 834-5050 AND WAS ADVISED TO REPLACE THE BATTERY. THE BATTERY WAS REPLACED AND WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, SMOKE WAS SEEN COMING FROM THE ALTERNATOR. THE VEHICLE WAS TURNED OFF AND THE BATTERY WAS DISCONNECTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD SEND OUT AN INVESTIGATOR. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR THE CHRYSLER INVESTIGATOR TO INSPECT THE VEHICLE. THE CONTACT WAS INFORMED BY THE INVESTIGATOR THAT THERE WAS NO SIGN OF A FIRE AND THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS THEN TOWED TO UNIVERSITY CHRYSLER, DODGE, JEEP, RAM OF ROME (2500 NEW CALHOUN HWY NE, ROME, GA 30161 (706) 232-7793) WHERE IT WAS DIAGNOSED WITH A FAULTY ALTERNATOR THAT NEEDED REPLACEMENT. THE ALTERNATOR WAS REPLACED, BUT THE VEHICLE WAS STILL UNABLE TO START. THE VEHICLE WAS THEN DIAGNOSED WITH A BURNT OUT TOTALLY INTEGRATED POWER MODULE DUE TO THE ALTERNATOR AND NEEDED REPLACEMENT. THE VEHICLE WAS STILL AT THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.

Electrical System
Filed Aug 9, 201794,000 milesGA

VEHICLE SHUT DOWN IN MIDDLE OF HIGH WITHOUT WARNING,ALL LIGHTS STARTEDFLASHING LIKE SEATBELT UNBUCKLED ,WINDSHIELD WIPERS CAME ON , IT JUST WENT CRAZY. THEN CUT OFF WITH NO POWER TO ANYTHING! I WAS ON HIGHWAY 166 IN CARROLLTON GA. WAS GOING STRAIGHT.

Electrical SystemFire
Filed Aug 8, 201782,000 milesLA

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 35 MPH, THERE WAS A LOUD NOISE UNDER THE HOOD AND A STRONG BURNING ODOR WAS DETECTED. THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT OPENED THE HOOD AND NOTICED THAT THERE WAS ONLY SMOKE AND NO FIRE. THE VEHICLE WAS TOWED TO THE DEALER (STERLING AUTOMOTIVE LOCATED AT 5504 I-49 NORTH SERVICE RD, OPELOUSAS, LA 70570; 337-942-1241) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

Electrical System
Filed Aug 7, 2017NJ

SUV WILL CRANK BUT WON'T START. EITHER THE FUEL PUMP RELAY IN THE TIPM IS GOING BAD OR THE FUEL PUMP IS GOING BAD. IS THEIR A RECALL FOR THE TIPM IF YOU CAN REACH OUT TO ME THAT WOULD BE GREAT. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine
Filed Aug 5, 2017IL

MY WIFE ALONG WITH OUR 4 CHILDREN WERE DRIVING DOWN THE EXPRESSWAY WHEN OUR DODGE DURANGO LOST ALL POWER. ALL THE INDICATOR LIGHTS STARTED FLASHING ON THE INSTRUMENT PANEL. IF NOT FOR MY WIFE BEING A SAFE DRIVER GOD KNOWS WHAT COULD'VE BECOME OF MY FAMILY. CAR WON'T TURN ON SAYS THERE IS NO KEY PRESENT. WIPERS COME ON AND OFF, AC BLOWS HOT AIR, DOORS WON'T UNLOCK, RADIO TURNS ON AND OFF. IT'S VERY UPSETTING WHEN YOU THINK YOU'RE BUYING A QUALITY VEHICLE ONLY TO HAVE IT TURN OUT LIKE IT DID. MY WIFE HAS EXPRESSED THAT SHE NO LONGER WANTS TO DRIVE THE VEHICLE AS SHE IS SCARED SOMETHING LIKE THIS MIGHT HAPPEN AGAIN.

Engine
Filed Aug 2, 201766,000 milesTX

CAR HAS STALLED TWICE AND WILL NOT START. FIRST INCIDENT HAPPENED SATURDAY 22 JULY 17 AND THE SECOND INCIDENT WEDNESDAY 2 AUG 17. SEEMS AS IT TRIES TO TURN OVER BUT WILL NOT TURN ON. I WAITED A FEW MINUTES BEFORE TRYING TO TURN ON. WHEN IT FINALLY DID I, I COULD NOT SHIFT GEARS AND THE BRAKE SEEMED TO BE LOCKED. I TRIED TURNING OF VEHICLE, BUT IT WOULD NOT TURN OFF. I FINALLY GOT IT TO TURN OFF AND I WAITED AGAIN A FEW MINUTES BEFORE TURNING BACK ON. MY CHECK ENGINE LIGHT HAS NOT TURNED ON YET AND NO MESSAGES HAVE CAME UP SAYING THERE ARE ANY ISSUES. BOTH TIMES VEHICLE WAS STATIONARY. FIRST TIME IT HAD BEEN OFF FOR AN HOUR, SECOND TIME IT HAD BEEN OFF FOR FOUR HOURS. I BELIEVE THAT THE ALTERNATOR IS THE PROBLEM. THIS VEHICLE HAS HAD RECALLS BEFORE SO I CHECKED TO SEE IF THERE WAS ANOTHER RECALL. THERE IS ONE DATED 10 JULY 17, IN WHICH IT IS DESCRIBING THE SAME PROBLEM.

Electrical System
Filed Jul 29, 2017124,556 milesTX

AS OF 7/28/2017, WHILE DRIVING ON THE HIGHWAY THE ALTERNATOR WENT OUT CAUSING THE COMPUTER SYSTEM TO ALSO GO OUT AND THE CAR STALL HAVING NO POWER . THE VEHICLE HAD TO BE TOW TO THE REPAIR SHOP.

Electrical System
Filed Jul 25, 201764,000 milesAR

THE ALTERNATOR WENT OUT CAUSING THE COMPUTER SYSTEM TO ALSO GO OUT WHILE DRIVING DOWN A HIGHWAY. THE VEHICLE HAD TO BE TOWED TO A DODGE REPAIR SHOP.

Electrical System
Filed Jul 20, 2017106,750 milesTX

DRIVING 55MPH, BATTERY LIGHT COMES ON, THE ENGINE STARTS WHINING AND I START TO LOSE POWER AS I PULL INTO MY DRIVEWAY. CHECK MANUAL AND IT SAYS THE BATTERY LIGHT IS THE ELECTRICAL CHARGING SYSTEM. I GET OUT OF THE CAR AND SMELL AN ELECTRICAL BURNING SMELL. MANUAL SAYS TAKE TO DEALER FOR SERVICE. SERVICE CONFIRMS THE ELECTICAL BURNING SMELL CAME FROM A BAD ALTERNATOR. CHECK FOR RECALLS AND ONE JUST CAME OUT JULY 11, 2017 RECALL # T36 FOR THIS EXACT PROBLEM I JUST HAD. I SEND RECALL INFO TO DODGE SERVICE AND THEY CLAIM MY VIN DOESN'T FALL UNDER THE RECALL. HOW IN THE WORLD DOES IT NOT FALL UNDER THE RECALL WHEN IT IS DOING EXACTLY WHAT THE RECALL WAS STATING?

Structure › Body
Filed Jul 16, 201739,000 milesTX

WAS DRIVING ON FREEWAY TO SAN ANTONIO TEXAS AND WITH NO WARNING BOTH FRONT FENDER FLARES FELL OFF AND GOT CAUGHT WITH FRONT TIRES AND CAUSE WIFE AND CAR BEHIND US TO ALMOST WRECK.. RESEACHED PROBLEM AND FOUND OUT IT HAPPENNG ALOT. THIS CAN CAUSE A CAR CRASH IF CARS BEHIND YOU ARE HIT WITH FENDER FLARES BY SURPIZE.

Power Train
Filed Jul 15, 2017ME

WAS DRIVING DOWN THE ROAD AND I HEARD A "THUNK" THE CHECK ENGINE LIGHT CAME ON AND WHEN I PRESSED THE GAS PEDAL THERE WAS NO POWER. I HAD TO PUT IT IN NEUTRAL THEN BACK IN TO DRIVE FOR IT TO WORK AGAIN. THIS HAPPENED SHORTLY AFTER ACCELERATING.

Service Brakes
Filed Jul 12, 201749,087 milesNY

I WAS DRIVING DOWN MY STREET IN MY 2013 DODGE DURANGO. I GOT TO THE INTERSECTION AND LIKE ANY OTHER PERSON I WENT TO STOP. I DEPRESSED MY BARBRAKE PEDAL AND NOTHING HAPPENED. THERE WAS ALSO A LOUD HISSING NOICE. NO LIGHTS SUCH AS ABS WAS ON WHEN I STARTED THE CAR. I THANKFULLY DIDN'T HIT ANYONE AND WAS ABLE TO COAST AND WAIT FOR THE CAR TO STOP. LONG STORY SHORT IT HAD TO DO WITH A SAFTEY RECALL ( THE RECEIPT SAYS RECALL P14) FOR THE BRAKE BOOSTER THAT WAS NOT FIXED AT THE DEALERSHIP CORRECTLY. I WAS VERY DISSAPOINTED IN THE CAR OVERALL, I HAD THREE PROBLEMS IN ABOUT A MONTH WITH MY KIDS IN THE CAR ALL THREE TIMES.

Electrical System
Filed Jun 30, 201778,000 milesKY

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO BIG M CHRYSLER DEALER (LOCATED ON 1010 ELIZABETH ST, NICHOLASVILLE, KY 40356) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT FAILED TO START. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FUEL PUMP RELAY WAS REPLACED PER AN UNKNOWN RECALL IN AUGUST OF 2015. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Fuel/Propulsion System
Filed Jun 29, 2017TX

I TRAVELED ABOUT 45 MINUTES AWAY FROM MY HOME STOPPED. GOT BACK IN TO TRAVEL BACK HOME AND THE WOULD NOT CRANK. THE STARTER ENGAGED BUT IT DID NOT START. AFTER A FEW MINUTES IT STARTED. AFTER GETTING HOME I WENT TO O'REILLY'S TO GET THE BATTERY CHECK AND SEE IF THERE WAS ANY CODES. EVERY THERE CHECK THE VEHICLE WOULD NOT START. IT WAS THE SAME PROBLEM. I RECEIVED NOT WARNING AT ALL THIS WAS ABOUT TO HAPPEN.

Electrical System
Filed Jun 29, 2017NM

JUNE 4 2017WHILE DRIVING MY 2013 DODGE DURANGO 55200 MILES WE EXPERIENCED 100%ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT DOWN WHILE OPERATING ON A CITY STREET.. ENGINE FAILURE, LOSS OF BRAKES, COOLING SYSTEM AND RADIO SHIRT OFF AND WIPERS CAME ON AS VEHICLE DIED. SMOKE ENTERED THE CABIN AND WE WERE UNABLE TO OPERATE WINDOWS AND DOOR LOCKS. OUR TODDLERS WERE IN THE 2ND AND 3RD ROW SEATING. WE HAD TO CLIMB OVER THE FRONT SEATS TO GET THE KIDS OUT SAFELY. THE 180 AMP ALTERNATOR FAILED EXACTLY AS THE 160 AMPS SAFETY RECALL HAVE BEEN RECALLED. THE ALTERNATOR MELTED AND MELTED THE CONNECTOR CABLE AND DAMAGED THE BATTERY AND PCM. WE CONTACTED FCA AND THE REFUSED TO APPLY THE 160 AMP SAFETY RECALL TO OUR VEHICLE

Electrical SystemFire
Filed Jun 23, 2017102,000 milesMN

ALTERNATOR CAUGHT ON FIRE, IMPACTING MY BATTERY AND AFTER GETTING THIS FIXED I AM STILL HAVING PROBLEMS WITH THE VEHICLE FAILING AFTER I JUST GOT IT OUT OF THE SERVICE CENTER. THE FIRST TIME THE ALTERNATOR CAUGHT ON FIRE IT WAS IN IDLE, STATIONARY. THE SECOND ALTERCATION AFTER PICKING IT UP FROM THE DEALERSHIP IT HAD INTERIOR/EXTERIOR LIGHTS GOING ON AND OFF ALONG WITH MY WINDSHIELD WIPERS OPERATING WHILE OFF. I HAVE HAD A NUMBER OF PROBLEMS SINCE PURCHASING THIS VEHICLE AND BELIEVE I WAS SOLD A LEMON. I WOULD LIKE TO GET THIS ADDRESSED ASAP! THANKS MUCH.

Electrical System
Filed Jun 6, 2017TX

ALL ELECTRIC KEEPS FADING IN AND OUT, DOESN'T MATTER WHAT WHERE OR HOW WE ARE DRIVING IT JUST RANDOMLY FADES IN AND OUT AND HAS COMPLETELY SHUT OFF A FEW TIMES

Electrical SystemFire
Filed Jun 6, 201772,155 milesNC

DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS WHEN BATTERY LIGHT CAME ON AND A STRONG BURNING SMELL APPEARED. PULLED OVER TO FIND HEAVY SMOKE COMING FROM THE ENGINE--APPEARED TO BE THE ALTERNATOR BURNING. TOOK THE CAR IMMEDIATELY TO A LOCAL GARAGE DOWN THE BLOCK FROM INCIDENT. THEY STARTED THE CAR AND VERIFIED THE ALTERNATOR HAD FAILED,WAS SMOKING, AND ABOUT TO CATCH FIRE. ALL GAUGES WERE MISREADING. ALTERNATOR WAS REPLACED BUT THE DASH WARNING LIGHTS AND ELECTRICAL COMPONENTS ARE NO LONGER WORKING. (SPEEDOMETER, GAUGES, WARNING LIGHTS, RADIO...) NOTIFIED DODGE WITH NO RESOLUTION TO THIS POINT.

Unknown or Other
Filed Jun 3, 2017LA

VEHICLE STALLS AND THEN POWER GOES OFF WHILE BEING DRIVEN ON OCCASION. VEHICLE WILL NOT START ON FIRST TRY. MULTIPLE TRIES ARE NECESSARY BEFORE VEHICLE STARTS. THIS HAS BEEN GOING ON FOR SOME TIME. DATE ON "WHEN DID THIS HAPPEN" IS APPROXIMATE AS IT HAPPENS ON MULTIPLE OCCASIONS.

Engine
Filed May 31, 20179,800 milesNY

STARTING AT 9,800 MILES (8.27.2013), THE CHECK ENGINE LIGHT WOULD COME ON AND LATER GO OFF. A CHRYSLER DEALER COULD NOT DETERMINE THE CAUSE. THE OIL AND FILTER HAVE BEEN CHANGED AT JIFFY LUBE AND AT CHRYSLER DEALERSHIPS. THE PROBLEM HAS CONTINUED TO OCCUR AFTER OIL CHANGES AT BOTH LOCATIONS. THE ENGINE IS 3.6L. THE LIGHT COMES ON IN MOTION AND STATIONARY POSITIONS. CURRENT MILEAGE IS 48,000. SOMETIMES WHEN THE LIGHT IS ON, A PROBLEM WITH ACCELERATION OCCURS. OTHERWISE, THE ENGINE RUNS GOOD.

Electrical System
Filed May 23, 201767,000 milesCO

2013 DURANGO AWD CREW- WAS DRIVING THE VEHICLE AROUND 40 MPH. AVOIDANCE MANEUVER REQUIRED HEAVY BREAKING (COULD FEEL ABS WORKING). UPON MOVING THE VEHICLE AGAIN FROM A STANDSTILL, NOTED A STRONG ODOR. THOUGHT IT MIGHT JUST BE THE BRAKES. DROVE LESS THAN A MILE AND PARKED VEHICLE FOR ABOUT 90 MINUTES. STARTED VEHICLE AGAIN AND WITHIN 5 MINUTES (NEVER GETTING THE VEHICLE ABOVE 40MPH) NOTED THE STRONG ODOR AGAIN. SOON AFTER THE BATTERY ICON APPEARED ON THE CONSOLE. DROVE ANOTHER MILE AND STOPPED THE VEHICLE TO INVESTIGATE. OTHER THAN THE ODOR, NOTHING ELSE WAS FOUND. COULD NOT LOCATE SPECIFIC LOCATION OF ODOR. DECIDED TO TAKE VEHICLE TO DEALERSHIP ABOUT 6 MILES AWAY. VEHICLE STARTED W/O THE BATTERY ICON BUT WITHIN A MILE IT REAPPEARED. ODOR PRESENT THE WHOLE TIME BUT NO SMOKE. SUNDAY--DEALERSHIP WAS CLOSED. ON MONDAY, DEALERSHIP CALLED TO SAY OUR ALTERNATOR WAS FRIED AND WE NEEDED A NEW ONE.

Vehicle Speed ControlCrash
Filed May 21, 201735,000 milesMI

DRIVER AND PASSENGER STOPPED AT REST AREA ON INTERSTATE I-75. WHEN RETURNING TO VEHICLE, DRIVER AND PASSENGER CONNECTED SEATBELTS. DRIVER CHECKED SURROUNDINGS FOR CLEARANCE BEFORE PUTTING DURANGO IN REVERSE, WITH FOOT ON BRAKE TO SLOWLY EXIT PARKING SPACE. WHILE IN REVERSE TURN, VEHICLE SUDDENLY ACCELERATED AT A VERY HIGH SPEED. A CHEVY CRUZE PARKED BEHIND WAS STUCK(REAR TRUNK AREA). DRIVER, REALIZING VEHICLE WAS NOT STOPPING LOOKED INTO REAR VIEW MIRROR TO SEARCH FOR OPEN, SAFE AREA. DRIVER AIMED FOR EMPTY SPACE BETWEEN CRUZE AND A CHEVY EQUINOX. DURANGO HOPPED CURB, BOUNCING DOWN ON FRONT END OF EQUINOX, DAMAGING AND TEARING OFF FRONT BUMPER. AT SOME POINT DRIVER PUT BOTH FEET FIRMLY ON BRAKE PEDAL. VEHICLE CONTINUED ONTO GRASS, DIGGING INTO GRASSY AREA, FINALLY STOPPING BEFORE COLLIDING INTO TREES WHICH WERE BEHIND. IN ADDITION TO DAMAGE TO TWO OTHER VEHICLES, THE DURANGO SUSTAINED REAR END DAMAGE.. LEFT REAR TIRE WAS ON THE GROUND SIDEWAYS WITH TIRE DETACHED FROM RIM. STILL NOT SURE IF DURANGO FINALLY RESPONDED TO BRAKES OR IF TIRE SNAPPING OFF SUSPENSION IS WHAT FINALLY STOPPED VEHICLE. THIS ALL OCCURRED WITHIN SECONDS. STATE POLICE WERE SUMMONED, REPORT TAKEN. DURANGO REMOVED FROM SCENE VIA FLAT BED TOW TRUCK. DAMAGE ESTIMATES AND POLICE REPORT ARE PENDING AT THIS TIME.

Seats
Filed May 16, 201749,000 milesMO

THE ACTIVE HEADREST/HEAD RESTRAINT DEPLOYED WHILE DRIVING, HITTING MY WIFE IN THE BACK OF THE HEAD. SHE WAS TRAVELING APPROXIMATELY 30-35MPH. THIS CAUGHT HER OFF GUARD BUT FORTUNATELY DID NOT AFFECT HER DRIVING AND SHE MAINTAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. AFTER INSPECTING THE HEAD RESTRAINT I NOTICE THE PLASTIC THAT APPARENTLY HOLDS A METAL ROD BROKE ALLOWING THE HEAD RESTRAINT TO DEPLOY. IN RESEARCHING THE ACTIVE HEAD RESTRAINT ISSUES, I RAN ACROSS A RECALL FOR CHRYLSER BUT IT DID NOT PERTAIN TO MY MAKE AND MODEL AND IT WAS FOR POSSIBLE NON DEPLOYMENT DURING REAR END COLLISION. SAFETY RECALL N38 /NHTSA 13V-282 ACTIVE HEAD RESTRAINTS

Visibility
Filed May 10, 201757,000 milesNY

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE ASSOCIATED WITH THE SUN ROOF AND FRONT WINDSHIELD. THE DEALER WAS UNABLE TO PREVENT THE FAILURE AFTER REPLACING A SEAL. THE CONTACT WAS REFERRED TO A GLASS REPAIR SHOP WHO REPLACED THE FRONT WINDSHIELD. THE CONTACT NOTIFIED THE MANUFACTURER. THE FAILURE MILEAGE WAS 57,000.

Electrical SystemFire
Filed May 10, 201793,000 milesCA

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STARTED TO SMOKE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDER THE HOOD COMING FROM THE ALTERNATOR. THE CONTACT WAITED A FEW MINUTES TO RESTART THE VEHICLE AND IT LOST ALL POWER. IN ADDITION, THE CONTACT STATED THAT THE KEY FAILED TO EJECT FROM THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR CAUSED THE BATTERY AND THE COMPUTER SYSTEM TO FAIL. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Electrical System
Filed May 2, 201760,000 milesNC

AFTER I PURCHASED THIS VEHICLE I WAS COMING FROM THE BANK AND AS I PRESS THE GAS PEDAL TO GO FORWARD THE VEHICLE WOULDN'T DRIVE FORWARD. I CALLED THE DEALER SHIP AND I WAS TOLD THAT NOTHING WAS DETECTED SO I CONTINUE TO DRIVE THIS VEHICLE AND AGAIN I EXPERIENCE THE SAME PROBLEM I TOOK THE VEHICLE TO CROWN DODGE AND I HEAR THE SAME THING AS BEFORE. NOW THE VEHICLE SHUT DOWN WHEN I AM DRIVING AND I HAVE TO PUT IT IN NURTURE TO CRANK IT BACK UP I ALSO CALL THE HEADQUARTERS ABOUT THIS VEHICLE I BROUGHT IT BRAND NEW .I WAS ON THE ROAD WHEN ALL THIS HAPPENED. IN THE COUNTRY ALSO ON CITY STREETS

Electrical SystemFire
Filed Apr 27, 201792,000 milesIN

I CAME OUT OF A STORE AND UPON GETTING IN MY DURANGO I STARTED IT AND NOTICED SMOKE AND SMELLED A BURNING ELECTRICAL SMELL. THE HOOD WOULDN'T OPEN BECAUSE IT HAD ALREADY BURNED THROUGH THE CABLE THAT ATTACHES THE HOOD RELEASE. WITHIN A FEW SECONDS THE WHOLE FRONT END WAS ON FIRE. I CALLED THE FIRE DEPARTMENT AND THEY HAD IT PUT OUT PRETTY QUICKLY. I'VE ONLY HAD THE VEHICLE FOR EXACTLY A YEAR ALMOST TO THE DAY. THE ONLY PROBLEM WE'VE HAD WITH IT IS THE DRIVER'S SIDE HEADLIGHT WENT OUT. WE HAD IT REPLACED AND IT WENT OUT AGAIN WITHIN A COUPLE OF WEEKS SO WE HAD IT CHANGED AGAIN. I DID NOTICE THAT ONE HEADLIGHT WAS BRIGHTER THAN THE OTHER BUT THOUGHT IT WAS JUST DIFFERENT BULBS. APPARENTLY IT WASN'T. THE VEHICLE WAS PARKED IN A PARKING LOT NEXT TO A WHOLE CAGE FULL OF PROPANE TANKS NOW THAT'S PRETTY SCARY.

Engine
Filed Apr 18, 201754,000 milesCA

WHILE DRIVING MY CAR SURGES AT TIMES. I CAN LOSE POWER AT ANY GIVEN SPEED AND THEN SUDDENLY MY CAR WILL JERK FAST. SOMETIMES WHEN DRIVING SLOW TO GO AROUND A ROUNDABOUT IT WILL JUST LOSE POWER AND BARELY GO. WHILE AT A STOP BUT IN DRIVE, THE MOTOR WILL VIBRATE. THIS HAS BEEN ONGOING SINCE I PURCHASED MY DURANGO. SEEMS TO BE GETTING MUCH WORSE. ONLY 54,000 + MILES ON IT.

Power Train
Filed Apr 17, 201750,000 milesNJ

WHILE DRIVING ON THE HIGHWAY WITH MY WIFE AND KIDS THE TRUCK HAD HARD SHIFT THEN WENT INTO NEUTRAL. THE ENGINE LIGHT CAME ON. MY WIFE PANICKED BUT I WAS ABLE TO GET HER TO PULL ACROSS THE THREE LANES OF TRAFFIC ON THE HIGHWAY TO THE SHOULDER. ONCE STOPPED WE MANUALLY SHIFTER TO PARK THEN TURNED OFF THE CAR LET IT SIT FOR A FEW MINUTES. WE RESTARTED THE CAR AND EVERYTHING APPEARED TO BE WORKING FINE EXCEPT FOR THE SERVICE LIGHT WHICH WAS ON. THE ERROR CODE WAS A P0730. INCORRECT DRIVE SHIFT RATIO. THE TRANSMISSION IS AUTOMATIC. THERE ARE A LOT OF THREADS ABOUT THIS ISSUE ON MULTIPLE DODGE VEHICLES UP TO 2015. IT APPEARS TO BE ON THE 5 SPEED. I CALLED DODGE CUSTOMER SERVICE AND AM BRINGING THE VEHICLE INTO THE DEALER. I ALSO HAD DODGE CUSTOMER SERVICE OPEN A ESCALATED TICKET FOR THE ISSUE. VEHICLE HAS A LITTLE OVER 50,000 MILES AT THE TIME.

Air BagsCrash1 injured
Filed Mar 11, 201755,000 milesOH

WOULD LIKE TO FILE A COMPLAINT DUE TO MY 2013 DODGE DURANGO WAS IN A TRAFFIC ACCIDENT WHILE IN MOTION ON A STATE ROUTE AND SUSTAINED HEAVY FRONT IN DAMAGE AND NONE OF THE AIR BAGS DEPLOYED.

Electrical System
Filed Feb 21, 201753,000 milesWA

THE ALTERNATOR RECENTLY FAILED WITH SYMPTOMS IDENTICAL TO THOSE DESCRIBED IN DODGE'S P60 RECALL NOTICE, I.E. ALL ELECTRICAL POWER SHUT-OFF WITHOUT WARNING WHILE DRIVING. FORTUNATELY MY SON WAS ABLE TO SAFELY PULL OVER TO THE SIDE OF THE ROAD. DESPITE THIS FAILURE WHICH IS VERY SIMILAR TO THAT DESCRIBED IN THE P60 RECALL NOTICE DODGE SAYS IT IS NOT COVERED. DODGE SHOULD EXPAND THE NUMBER OF VEHICLES SUBJECT TO THIS PARTICULAR RECALL. THIS COULD HAVE BEEN A VERY SERIOUS EVENT IF IT HAD HAPPENED WHILE DRIVING ON A BUSY FREEWAY.

Electrical System
Filed Feb 8, 201743,069 milesUT

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 20 MPH, A BURNING ODOR WAS PRESENT IN THE VEHICLE AND SMOKE APPEARED FROM THE FRONT OF THE VEHICLE. THE SERVICE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A BEARING IN THE ALTERNATOR FELL OUT. THE SERPENTINE BELT AND ALTERNATOR WERE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 43,069.

Power TrainCrash
Filed Feb 7, 2017SC

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT BACKED THE VEHICLE IN THE DRIVEWAY, AND EXITED THE VEHICLE WITH THE KEY IN THE IGNITION AND THE GEAR SELECTOR IN PARK. THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK INTO DRIVE ON AN INCLINE, AND REVERSED DOWN THE DRIVEWAY INTO A NEIGHBOR'S GARAGE AND BRICKS. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ABLE TO SHIFT THE GEAR INTO PARK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical SystemFire
Filed Jan 26, 201790,000 milesFL

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 15 MPH, AN ABNORMAL NOISE WAS HEARD AND A STRANGE ODOR WAS PRESENT. THE CONTACT OBSERVED SMOKE UNDER THE HOOD. THE ELECTRICAL SYSTEM CAUGHT FIRE WITHOUT WARNING, BUT THERE WERE NO VISIBLE FLAMES. THE FIRE DEPARTMENT WAS NOT NEEDED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Electrical System
Filed Jan 24, 201727,424 milesTX

STARTING ISSUE OR STALLING ISSUE: VEHICLE TRIES TO TURN OVER BUT WON'T COMPLETELY START WHILE IT IS STATIONARY. VEHICLE MAY START BUT THEN SPUTTERS AND DIES, WHILE IT IS STATIONARY.

Electrical System
Filed Jan 24, 201727,600 milesTX

STARTING ISSUE OR STALLING ISSUE: VEHICLE TRIES TO TURN OVER BUT WON'T COMPLETELY START WHILE IT IS STATIONARY. VEHICLE MAY START BUT THEN SPUTTERS AND DIES, WHILE IT IS STATIONARY.

Electrical System › Alternator/Generator/RegulatorFire
Filed Jan 20, 201765,200 milesVA

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DAY BEFORE, SMOKE APPEARED UNDER THE HOOD WHILE THE VEHICLE WAS IDLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR CAUGHT FIRE. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,200.

Unknown or Other
Filed Jan 20, 201756,000 milesFL

I HEAR A VERY LOUD KNOCKING NOISE WHEN I ACCELERATE, I THOUGHT IT WAS COMING FROM THE FRONT WINDOW WHICH I HAD REPLACED AND IT CONTINUES TO MAKE THE LOUD NOISE WHEN YOU REACH LIKE 50 MPH AND SOMETIMES EVEN LESS.

EngineFire
Filed Jan 9, 201790,000 milesFL

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS A WINDING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED A BURNING ODOR COMING FROM ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. ..UPDATED 05/17/17 *BF UPDATED 08/17/2017*JS

Engine
Filed Dec 20, 2016100,000 milesTX

VEHICLE LOOSES POWER AND STALLS WHEN APPROACHING A STOP (WHILE STILL IN MOTION). I HAVE TO PLACE VEHICLE IN PARK AND RESTART VEHICLE IN ORDER TO CONTINUE DRIVING. I AM VERY CONCERNED THAT THIS IS GOING TO CAUSE ME TO BE REAR-ENDED AT SOME POINT AS IT DOES HAPPEN PRIOR TO ME ARRIVING AT A STOP SIGN OR STOP LIGHT. THIS HAS BEEN HAPPENING FOR APPROX. THE LAST 3-4 WEEK AND BECOMING MORE FREQUENT. *TR

Fuel/Propulsion System
Filed Oct 31, 201662,000 milesNY

2013 DURANGO HAS BEEN INTERMITTENTLY STALLING (IN MOTION) AND HARD- OR NON-STARTING(STATIONARY). 62000 MILES. TOWED TO DEALER AND OF COURSE THEY COULD NOT REPRODUCE THE PROBLEM. DID A THROTTLE BODY CLEANING AT MY REQUEST. STARTED OK FOR 2 WEEKS AND IS NOW DOING THE SAME AGAIN. DANGEROUS SITUATION FOR MY FAMILY.

Electrical System
Filed Oct 30, 201668,000 milesAL

I BELIEVE THE TOTALLY INTEGRATED POWER MODULE IS THE PROBLEM. IT WILL NOT START SOMETIMES AND THEN WILL NOT STAY RUNNING WHEN IT DOES. CRANKS AND DIES, ACTS LIKE STARTER JUST KEEPS TURNING OVER AND OVER AFTER HITTING IGNITION BUTTON. WE HAVE HAD THIS PROBLEM FOR A FEW WEEKS AND IT KEEPS GETTING WORSE. OUR VEHICLE YEAR MAKE AND MODULE FALL WITHIN THE TIME FRAME OF A STATED RECALL AND THE SAME ISSUES IN THAT RECALL ARE HAPPENING TO OUR VEHICLE. IT HAS HAPPENED IN OUR DRIVEWAY, RURAL AND CITY STREETS. WHILE AT RED LIGHTS OR STALLING WHILE IN MOTION OR OTHER STOPPING REASONS. PLEASE LOOK INTO THIS, THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System › Alternator/Generator/Regulator
Filed Oct 21, 201652,000 milesAZ

AS WE WERE DRIVING DOWN THE ROAD AT APPROX 50 MPH AND OUR DURANGO SHUT DOWN COMPLETELY AND WOULD NOT TURN ON. THERE WAS SMOKE COMING FROM THE ENGINE AS WELL. IT SCARES ME TO THINK THAT A VEHICLE CAN JUST SHUT DOWN WITH NO WARNING AND YOUR LEFT TO PULL YOURSELF AND YOUR FAMILY TO SAFETY AND PRAY THAT ANOTHER VEHICLE WILL NOT HIT YOU FROM BEHIND. WE PULLED TO THE SIDE OF THE ROAD BUT WE WERE STILL BLOCKING TRAFFIC. IT HAD TO BE TOWED TO THE DEALERSHIP AND AFTER THEY CHARGED US $125 JUST FOR CHECKING IT, THEY DISCOVERED IT WAS THE ALTERNATOR. THE PART AND THE LABOR WILL BE $900.. *TR

Seats
Filed Oct 12, 201636,000 milesNY

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE REOCCURRED APPROXIMATELY 4,000 MILES LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

Electrical System
Filed Oct 3, 201660,000 milesCA

MY ALTERNATOR FAILED WHILE I WAS DRIVING ON THE HIGHWAY, LUCKILY I WAS IN THE VERY RIGHT LANE AND WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. HAD I BEEN IN ANY OTHER LANES IT COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT! ALL OF MY ELECTRONICS AND POWER STEERING SHUT OFF WHILE THE VEHICLE WAS MOVING. I AM VERY DISAPPOINTED THAT DODGE WILL NOT PAY FOR THE REPLACEMENT OF MY ALTERNATOR BECAUSE MY WARRANTY HAS EXPIRED AND MY VIN# DOES NOT MATCH CERTAIN SPECIFICS WITHIN THIS RECALL, EVEN THOUGH MY CAR WAS BUILT BETWEEN THOSE DATES RECALL NUMBER : 14V634000 RECALL DATE : 10/08/2014 COMPONENT ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR SUMMARY CHRYSLER GROUP LLC (CHRYSLER) IS RECALLING CERTAIN MODEL YEAR 2011-2014 CHRYSLER 300, DODGE CHARGER, CHALLENGER, AND DURANGO; AND 2012-2014 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED APRIL 22, 2010, TO JANUARY 2, 2014, AND EQUIPPED WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR. IN THE AFFECTED VEHICLES, THE ALTERNATOR MAY SUDDENLY FAIL.

Engine
Filed Sep 26, 201675,087 milesSC

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS STATIONARY, IT FAILED TO START. IN ADDITION, THE VEHICLE STALLED ON NUMEROUS OCCASIONS WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,087.

Fuel/Propulsion System
Filed Sep 22, 201645,000 milesID

MY CAR WOULDN'T START. IT WAS TOWED TO STAMPEDE DODGE NAMPA IDAHO AND THEY DIAGNOSED IT TO BE: FAILED FUEL PUMPS. I'VE NOT HAD MY VEHICLE FOR ALMOST A MONTH AND ITS $1500 REPAIR.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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