REAR DRIVER'S SIDE SPEAKER CAUGHT ON FIRE WHILE DRIVING. DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A POWER SURGE IN THE SYSTEM. THE SPEAKERS WERE ORIGINAL EQUIPMENT.*AK
2002 Dodge Caravan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
PUNCTURE IN GASOLINE TANK AND DEFECTIVE BEARING IN ALTERNATOR.*MR *CB THE BRAKES WERE IN NEED OF REPLACEMENT AS WELL. *JB
WHILE DRIVING AT 60 MPH TRANSMISSION FAILED WITHOUT WARNING. *AK
WHILE DRIVING POWER STEERING HOSE FAILED WITHOUT WARNING. *AK WHILE DRIVING AT 25-30 MPH VEHICLE'S STEERING WHEEL STARTED TO LOCK UP. THE RACK AND PINION SYSTEM WAS REPLACED TO REMEDY THE PROBLEM.*MR
PROBLEMS WITH TRANSMISSION SLIPPING ON VEHICLE.*MR THE TRANSMISSION AND THE COMPUTER SYSTEM THAT CONTROLLED THE TRANSMISSION ENCOUNTERED NUMEROUS PROBLEMS. THE TRANSMISSION SLIPPED WHILE THE VEHICLE WAS BEING DRIVEN AND THE TRANSMISSION DID NOT CHANGE GEARS PROPERLY. THE VEHICLE HAS BEEN TAKEN TO THE DEALER FOR REPAIRS ON THREE OCCASIONS FOR THE TRANSMISSION BUT TO DATE THE PROBLEMS STILL EXIST. THE CHECK ENGINE LIGHT ILLUMINATED. THE SPEEDOMETER FAILED. *NLM
WHILE DRIVING AROUND TURNS STEERING WHEEL WOULD LOCK UP, CAUSING DRIVER TO LOSE CONTROL.*AK
CONSUMER STATED ROTORS HAD UNEVEN WEAR. THE DEALER INSISTED THE WEAR WAS NORMAL. *AK THERE WAS AN ACCIDENT AS A RESULT OF BRAKE FAILURE. ONE DEALERSHIP STATED THE BRAKE SYSTEM LOCKED WHICH CAUSED SEVERE PRESSURE ON THE ROTORS WHICH CAUSED THEM TO BREAK DOWN. *PH *JB
I NOTICED GREASE ON THE GARAGE FLOOR NEAR THE LEFT FRONT TIRE. TOOK TO DEALER FOR ASSESSMENT AND LEARNED THAT I NEED NEW RACK AND PINION STEERING -- WITH ONLY 17,000 MILES ON THE 2002 DODGE CARAVAN! I HAVE BEEN TOLD NOT TO DRIVE THE VEHICLE MUCH IN THE NEXT TWO DAYS, AND THEY WILL REPLACE THE R&P STEERING AT THAT TIME.WHAT IF I HADN'T PAID CLOSE ATTENTION TO THE GREASE NEAR MY TIRE????*AK
CONSUMER STATES WHILE TRAVELING AT 55 MPH HEARD A GRINDING NOISE IN FRONT OF VEHICLE. CONSUMER PULLED OVER, CHECKED THE VEHICLE. CONSUMER RESTARTED VEHICLE, AND IT WOULD NOT GO FORWARD, ONLY BACKWARDS. *AK
CONSUMER CALLED COMPLAINING THAT THE SEAT BELTS WHICH ARE LOCATED ON THE SLIDING DOORS ARE NOT SAFE FOR THE PASSENGER. DEALER NOTIFIED. *AK
2002 DODGE CARAVAN ROLLED BACK WHILE IN PARK AND HIT A TREE HEAD ON. NONE OF THE AIR BAGS DEPLOYED AND THE STEERING WHEEL NEVER LOCKED. *MR PH *JB
THE VEHICLE CONTINUED TO EXPERIENCE PROBLEMS WITH THE POWER STEERING PUMP, WHICH WAS REPLACED 4 TIMES. *JB
CONSUMER WAS INVOLVED IN A FRONT COLLISION WHILE DRIVING AND NEITHER AIR BAG DEPLOYED. DEALER NOTIFIED. *AK
WHEN VEHICLE WAS NOT RUNNING, IT ROLLED DOWN A HILL AT 40 MPH AND AIRBAGS DID TOT DEPLOY. DEALER NOTIFIED. *AK
THE VEHICLE WILL NOT GO HIGHER THAN 30 MPH, ANYTHING OVER MAY DESTROY THE ENGINE. TVEHICLE IS STICKING IN SECOND GEAR. *AK
WHEN THE CONSUMER JACKED UP VEHICLE, THE JACK BENT WHICH CAUSED THE VEHICLE TO COLLAPSE TO THE GROUND. *JB WHEN THE CONSUMER JACKED UP VEHICLE, THE JACK BENT WHICH CAUSED THE VEHICLE TO COLLAPSE TO THE GROUND. *MR
THE GENERATION 3 SEAT BELTS IN MY VAN NEED TO BE REPLACED IN LIGHT OF ALL THAT HAS HAPPENED, INCLUDING ALL THE INFORMATION CONTAINED IN THE WEBSITE WWW.UNSAFEBELTS.COM. THIS SEEMS TO AFFECT OVER 14 MILLION PEOPLE, AND NO RECALL HAS YET BEEN MADE. BUT THE DEATHS KEEP RISING, AND THE MONEY ADDS UP FOR DAIMLER-CHRYSLER. I AM THINKING OF FILING A LAWSUIT OF MY OWN IN THE FACT THAT THERE IS KNOWLEDGE ABOUT THESE THINGS HAPPENING TO SEAT BELTS AND NOTHING IS BEING DONE EXCEPT SITTING ON THEIR BUTTS!! TODAY I CALLED CHAMPION DODGE LOCATED IN GULFPORT, MISSISSIPPI AND WAS TOLD THAT THEY WILL NOT REPLACE THE BELTS...INSTEAD I WOULD HAVE TO PA TO GET THEM DONE!! I THINK A NICE AD IN THE LOCAL NEWSPAPER WILL DO THE TRICK!! I HAVE A 19-MONTH OLD GIRL, I WILL BE DAMNED IF I WILL JUST LET THIS GO. THANK YOU FOR YOUR TIME. MR. WESTERLUND . *NLM
THE REASON I'M WRITING THIS IS BECAUSE 'M TRYING TO FIND OUT THE PROPER STEPS TO TAKE TO HAVE AN INVESTIGATION ON THE FAILURE OF THE SEATBELTS AND SEATS. ON THE 16TH OF MARCH 2003 MY FAMILY AND I WERE IN A TERRIBLE ACCIDENT IN CORPUS CHRISTI TEXAS. WE WERE HEADING HOME TO NEW BRAUNFELS TEXAS WHEN I RAN INTO CONSTRUCTION AND THE FLOW OF TRAFFIC CAME TO A STOP AND A FULL SIZE VAN REAR ENDED MY MINIVAN AT ABOUT 30MPH. IN THE CAR I HAD MY PREGNANT WIFE, MOTHER, DAD AND 2 YEAR OLD DAUGHTER. THE CAR WAS A 2002 DODGE CARAVAN AND MY DAUGHTER WAS STRAPPED INTO THE CAR SEAT AND EVERYONE ELSE WAS USING THEIR SEATBELTS. MY MOMS SEATBELT WHICH WAS LOCATED ON THE CENTER BENCH SEAT DIRECTLY BEHIND THE PASSENGER SEAT CAME UNDONE. IT HELD AT THE INITIAL IMPACT BUT GAVE WAY AFTER THAT. TWO THINGS THAT SAVED HER WERE MY ARM AND MY FATHER'S SEAT WHICH IS THE SECOND PROBLEM I HAVE SNAPPED BACK AND BROKE AND PINNED HER LEGS AND PREVENTED HER FROM FLYING THROUGH THE WINDSHIELD. MY SEAT AND HER CENTER BENCH SEAT ALSO SNAPPED BACK AND INJURED MY DAUGHTER. *NLM
THE VEHICLE SLID ON SOME ICE AND THE FRONT AXLE BROKE IN HALF. DEALERSHIP WORKED ON THE POWER STEERING PRIOR TO THE INCIDENT. *TT *JB
THE VEHICLE STALLED INTERMITTENTLY.*AK *JB
2002 DODGE CARAVAN 5700 MILES, NOT A TYPO FIVE THOUSAND SEVEN HUNDRED MILES! AIRBAG LIGHT IS NOW ON AND STAYING ON. KEY CHRYSLER IS GOING TO LOOK AT VAN FEB 25 2002. FROM READING OTHER POSTS I DONT HAVE MUCH FAITH IN THEM FIXING THE PROBLEM. PERSONALLY I THINK AIRBAGS SHOULD BE TOTALLY OPTIONAL!
WHILE DRIVING AT 30 MPH ACROSS SOME RAILROAD TRACKS, CONSUMER STATES" THE VEHICLE HAD A TIRE BLOW OUT ON THE PASSENGER FRONT. ALL 4 TIRES HAVE NEEDED REPLACING UNDER 11,000 MILES. MANUFACTURER OF TIRE SAYS THE TIRES CAN'T BE UPGRADED, AND NO OTHER TIRE MANUFACTURER MAKES THIS TIRE. MICHILAN MX 4 P21560R17 DOTB9KX DVMX2500. PLEASE PROVIDE ANY FURTHER INFORMATION.TS
ON NOVEMBER 27, 2002 I PURCHASED A USED DODGE CARAVAN 2002 THAT WOULD NOT STAY ON AND IT HAS BEEN IN AND OUT OF SERVICE SINCE THEN. TODAY JAN 19,2003 IT IS IN SERVICE SINCE LAST MONDAY AND I HAVE NOT RECEIVED A PHONE CALL OR ANYTHING OF THE SORT. THIS VAN HAS HAD THIS PROBLEM SINCE THE BEGINNING AND NOONE WILL HELP ME. IT HAS TURNED OFF THREE TIMES AND I WENT TO SPEAK TO MY SALES REP TOM ZULLI WHO DID NOT HELP THEN I SPOKE TO MIKE IN SERVICE AND HE DOES NOT HELP AND ROB UPSON THE GENERAL MANAGER WHO WAS VERY NASTY BECAUSE I ASKED HIM FOR A REPLACEMENT VAN OR A REFUND. THE NAME OF THE DEALERSHIP IS NEIL DODGE AT 1788 ROUTE 112, MEDFORD NY 11763. I FEEL AS IF IF I DO NOT HAVE ANY RIGHTS I HAVE REPORTED THEM TO BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS, DAIMLER CHRYSLER NOONE IS HELPING ME. I GAVE A 10,000 DEPOSIT AND I HAVE DRIVEN MY VAN A TOTAL OF ONE WEEK AND I AM GOING ON MY SECOND PAYMENT BUT I DO NOT HAVE MY VAN. THIS LAST TIME I PICKED IT UP AFTER IT BEING IN SERVICE FOR 3 THREE WEEKS THE VERY NEXT DAY IT WOULD NOT TURN ON. WHEN I CALLED NEIL DODGE IT TOOK THEM 3 DAYS TO PICK IT UP AND WHEN THEY DID, I HAD TO CALL MORE THAN 5 TIMES THAT DAY. THEY HAVE HAD THE VAN OVER A WEEK AND STILL NOT ONE CALL. THEY HAVE GIVEN ME A RENTAL IN THE MEANTIME AND ACCORDING TO ROB UPSON THEY DO NOT HAVE TO. IT WAS DONE AS A FAVOR. THE CATCH TO THIS RENTAL IS THAT I HAVE TO PAY $13.00 A DAY FOR INSURANCE SINCE 12/28/02. I STILL HAVE THE RENTAL BECAUSE MY VAN IS STILL IN REPAIRS AND NOONE K
CONSUMER STATED WHILE DRIVING, THE MIDDLE PASSENGER SEAT CAME OFF THE TRACKS.*JB
INTERMITTENTLY HEADLIGHTS GO OUT WITHOUT WARNING. ONCE BOTH HEADLIGHTS WENT OFF FOR ABOUT A SECOND. CONSUMER WAS AFRAID TO DRIVE AT NIGHT TIME. DEALER HAS INSPECTED SEVERAL TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS
CONSUMER STATES BATTERY SERVICE LIGHT CAME ON INDICATING HIGHS VOLTAGE OR LOW VOLTAGE. DEALER HAS INSPECTED THE VEHICLE SEVERAL TIME AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. TS THE CONSUMER STATED THAT THE AIR BAG LIGHT WOULD COME ON WHILE MAKING TURNS AND DURING NORMAL DRIVING. (THE BATTERY SYSTEM FAILURE AND FUEL TANK BOTH HAD RECALLS) SCC
CONSUMER STATES OF HAVING PROBLEMS WITH THE IGNITON SWICH AS OTHER KEY CAN START THE VEHICLE.DEALER WAS CONTACTED. MR
CONSUMER STATES THE VEHICLE WAS PARKED OVER NIGHT, WHEN SOMETHING IGNITED AND CAUGHT FIRE. CONSUMER STATES IT WAS THE ELECTRICAL WIRING SYSTEM IN SLIDING DOOR CAUGHT FIRE. CONSUMER STATES DEALER IS REPLACING DOOR, CONSUMER FEELS VEHICLE IS NOT SAFE. PLEASE PROVIDE ANY FURTHER INFORMATION. MR
DEALERSHIP INFORMED CONSUMER THAT THE CLOCK SPRING NEEDED REPLACEMENT. PLEASE DESCRIBE DETAILS. *MR
CONSUMER STATES THAT WHILE DRIVING CONSUMER NOTICE THE RMPS HAD RISEN. CONSUMER LOOKED DOWN AND NOTICED THE VEHICLE HAD SHIFTED TO NUETRAL ALL ON ITS OWN. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION. *MR
CONSUMER STATES THAT VEHICLE HAS PROBLEMS WITH THE AIR BAG LIGHT COMING ON THE PANEL ALL THE TIME.VEHICLE HAS BEEN AT THE SHOP 4 TIMES AND PROBLEM STILL PERSIST. NLM
CONSUMER STATES WHEN BRAKING THE VEHICLE WOULD PULL TO THE LEFT. DEALER NOTIFIED AND MADE SOME AJUSTMENTS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *MR
CONSUMER STATES THAT WHILE DRIVING AT 20 MPH AND NO WARNING THE REAR INSIDE (DRIVER SIDE REAR SPEAKER) OF THE VEHICLE CAUGHT ON FIRE AND THE CONSUMER WAS FORCE TO PULL OVER. THE VEHICLE WAS TOTALED. SC.
SEAT BELT BUCKLE BEHIND THE DRIVER BROKE .*AK
LIGHTING SYSTEM WAS MALFUNCTIONING INTERMITTENTLY WHEN PUTTING HEADLIGHTS ON. FOG LIGHTS TURNED ON AND OFF OR HIGH BEAMS, ETC. ALSO, HEADLIGHTS WILL COME ON BY THEMSELVES.CONSUMER WAS AFRAID THAT HEADLIGHTS OR OTHER LIGHTS MAY FAIL TO OPERATE WHEN IN USE AT ANYTIME. CONTACTED DEALER.*AK
WHILE DRIVING UNDER 5MPH AND WITH NO WARNING AIR BAGS DEPLOYED FOR NO REASON. IT COULD HAVE CAUSED CONSUMER TO HAVE INJURIES. DEALER NOTIFIED.*AK
WHILE SLOWING DOWN CONSUMER'S VEHICLE WAS REAR ENDED AT ABOUT 40-45 MPH, AND DRIVER /PASSENGER SEATS COLLAPSED ON IMPACT, CAUSING DRIVER TO FALL ON TO CHILD AND INJURING CHILD, THE PASSENGER IN THE FRONT SEAT HIT THE BACK OF HIS HEAD ON THE MOUNTED PORTION OF THE SEATBELT.*AK *NLM
WHILE DRIVING THE REAR SIDE VENT WINDOW EXPLORED IN AN INWARD POISTION .*AK
WHILE DRIVING BACK DOOR UNLATCHED AND OPENED AFTER BEING TIGHTLY LOCKED.*AK
WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING MIDDLE SEAT BELT IN REAR OF PASSENGER SEAT BECAME UNBUCKLED. DEALERSHIP IS AWARE OF PROBLEM.*AK
AIR BAG LIGHT ILLUMINATED ON DASHBOARD. DEALER HAS BEEN NOTIFIED. HOWEVER, MECHANIC CAN NOT DUPLICATE THE PROBLEM. DEALER HAS SERVICED PROBLEM 3 TIMES.*AK CONSUMER ADDS AIR BAG LIGHT IS ON CONSTANTLY. OCCASIONALLY GOES OFF FOR A FEW MILES. VEHICLE IS LEAKING POWER STEERING FLUID. *TT
CONSUMER STATES WHILES DRIVING AIRBAG LIGHTS COMES ON RADMOMLY. THE DEALER THEY STATED THAT THE CLOCK SPRING COMES LOOSE DISABILING THE AIRBAG. CONTACTED 2 DEALER FOR PARTS CANNOT GET DUE TO THE FACT IT IS ON BACK ORDER. NLM
WHILE DRIVING, THE VEHICLE HAD VIBRATION IN STEERING WHEEL. THE DEALER WAS UNABLE TO CORRECT THE PROBLEM. CONSUMER STATES THAT THE CAUSE OF VIBRATION WAS REDUCED TIRE PRESSURE BY THE DEALER. *YH
WHILE DRIVING THERE IS A LOUD TICKING NOISE COMING FROM ENGINE. ALSO, THERE IS A STRAIN IN VEHICLE WHEN CHANGING GEARS. DEALER HAS SEEN VEHICLE AND CANT FIXED IT. *AK
THE ROOF LINE OF THE SHORT WHEEL BASE CARAVAN MINIVAN SLOPES DOWN SO LOW THAT EVEN SHORT ADULTS (AND TALL CHILDREN) CAN NOT SIT IN THE 3RD SEAT WITHOUT THEIR NECKS BEING SMASHED FORWARD AGAINST THE ROOF. I AM CERTAIN THAT THIS DESIGN WILL RESULT IN NECKS BEING BROKEN IN CRASH SITUATIONS. IT IS JUST A MATTER OF TIME. CHRYSLER NEEDS TO PROVIDE OWNERS WITH LOWER SEATS THAT ALLOW ADEQUATE HEAD ROOM.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Dodge Caravan → · Every Caravan year → · How the figures are calculated →