2020 Crossroads Cruiser

Routine

No owner complaints are on file for this vehicle. It has been recalled 3 times.

3 safety recalls

Part 573 reports
Electrical System › Wiring20V037000
Filed Jan 23, 20201,112 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers. The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.

Risk. In the event of a short circuit in the wiring, there may be an increased risk of fire.

Remedy. Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.

Trailer Hitches › Fifth Wheel Assembly19V596000
Filed Aug 14, 20199 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser 29SI, 27MK, 28RD, 24RL, and 29RK fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. These pin boxes may be attached with bolts that are too short.

Risk. In certain conditions, the incorrect bolts could allow the pin box to rotate in two places rather than one, increasing the risk of a crash.

Remedy. Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. The recall began on October 2, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-358.

Equipment › Recreational Vehicle/Trailer › Lpg Systems › Furnace19V440000
Filed Jun 11, 201954 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser fifth wheel recreational trailers, models 27MK, 29SI, 28RD, 24RL and 29RK. The furnace exhaust vent may be missing.

Risk. If the furnace is used without an exhaust vent installed, carbon monoxide poisoning may result, increases the risk of injury.

Remedy. Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. The recall is expected to begin July 10, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-355.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20210100Routine
2020 — this page0300Routine
20190200Routine
20181410Routine
20170100Routine
20160300Routine
20151200Routine
20140100Routine
20130200Routine
20120100Routine
20111200Routine
20100100Routine
20090100Routine
20080100Routine
20072200Routine
20061200Routine
20051400Routine
20041400Routine
20032200Routine
20020100Routine
20010100Routine

Compare every Cruiser year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jan 23, 2020. Source: NHTSA Office of Defects Investigation.