2011 Crossroads Cruiser

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Tires1
000

2 safety recalls

Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Equipment › Other › Labels12V232000
Filed May 18, 201277 vehiclesCrossroads Rv

Defect. CROSSROADS IS RECALLING CERTAIN MODEL YEAR 2011 CROSSROADS CRUISER RECREATIONAL TRAILERS, MANUFACTURED FROM AUGUST 5, 2010, THROUGH DECEMBER 15, 2010. THESE VEHICLES WERE MANUFACTURED WITH INCORRECT INFORMATION ON THE FEDERAL IDENTIFICATION TAG, TIRE AND LOADING INFORMATION LABEL AND THE RECREATIONAL VEHICLE CARGO CARRYING CAPACITY LABEL. THUS, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, “TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS.”

Risk. AN INACCURATE LABEL COULD LEAD TO IMPROPER VEHICLE LOADING SPECIFICATIONS WHICH COULD LEAD TO A TIRE FAILURE WHICH MAY RESULT IN PERSONAL INJURY OR PROPERTY DAMAGE.

Remedy. CROSSROADS WILL NOTIFY OWNERS AND PROVIDE CORRECTED LABELS. OWNERS MAY CONTACT THOR INDUSTRIES AT 937-596-7965 OR CROSSROADS AT 260-593-2866.

What owners reported

Newest filings
Tires
Filed May 26, 201610,500 milesTX

TIRE COMPLAINT ON GOODYEAR MARATHON ST 235-80-16R. WE PURCHASED FOUR TIRES ON FEB 2014 FOR OUR 2012 CROSSROADS CRUISER FIFTH WHEEL VIN # [XXX]. WE HAVE HAD TWO BLOWOUTS IN LESS THAN ONE YEAR. EACH TIME THERE WAS TREAD SEPARATION. THE LAST EVENT OCCURRED ON MAY 15TH OF THIS YEAR. AS WITH THE FIRST OCCURRENCE, THERE WAS NO WARNING AND THE TIRES WERE PROPERLY INFLATED AND CHECKED PRIOR TO STARTING THE TRIP. IN REVIEWING THE OTHER COMPLAINTS ON THESE TRAILER TIRES FROM OTHER RV OWNERS, I AM SURPRISED THERE HAS NOT BEEN A RECALL ON THESE TIRES. BY NOT REACTING TO THE MANY COMPLAINTS YOU ARE PUTTING UNSUSPECTING RV OWNERS AND OTHER DRIVERS AT RISK.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20210100Routine
20200300Routine
20190200Routine
20181410Routine
20170100Routine
20160300Routine
20151200Routine
20140100Routine
20130200Routine
20120100Routine
2011 — this page1200Routine
20100100Routine
20090100Routine
20080100Routine
20072200Routine
20061200Routine
20051400Routine
20041400Routine
20032200Routine
20020100Routine
20010100Routine

Compare every Cruiser year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.