THE POWER DOORS, BOTH SIDES AND THE REAR HATCH, OPEN AT RANDOM, EITHER WHEN VEHICLE IS PARKED AND TURNED OFF OR WHILE DRIVING THE VEHICLE. I HAVE FOUND MY VEHICLE ON THE STREET WITH A DOOR OPEN, ONCE DURING A SNOW STORM AND THE INSIDE WAS INUNDATED WITH SNOW. I'M AFRAID I MIGHT FIND A HOMELESS PERSON SLEEPING THERE OR A NEST OF SKUNKS PERHAPS, OR MAYBE STRIPPED CLEAN BY A THIEF. THE KEY FOB HAS BEEN ELIMINATED AS A SUSPECT OF INADVERTENTLY OPERATING THE DOORS. ONCE I CLOSED A SIDE DOOR WITH THE BUTTON ON THE INSIDE OF THE CAR AND AFTER A FEW MOMENTS, IT REOPENED. ON THREE INCIDENCES DOORS OPENED WHILE DRIVING. THIS I ASSUME TO BE A REAL SAFETY HAZARD. IMAGINE IF THE REAR WAS PACKED WITH LUGGAGE OR GROCERIES AND THE HATCHED OPEN WHILE DRIVING ON THE HIGHWAY. I WOULDN'T WANT TO BE THE CAR DRIVING BEHIND ME! THE CAR WAS PURCHASED 09/08/09 AND CURRENTLY HAS 4400 MILES ON IT. THESE EVENTS HAPPEN SPORADICALLY AND I HAVE YET TO HAVE THE DEALER LOOK INTO IT (I HAD TO CANCEL THE FIRST APPOINTMENT DUE TO A SNOWSTORM) BUT I SUSPECT THEY WILL THINK I'M CRAZY JUST AS I THOUGHT MY WIFE WAS CRAZY WHEN THE FIRST TIME SHE TOLD ME THE REAR HATCH OPENED WHILE DRIVING. I DIDN'T BELIEVE HER UNTIL IT HAPPENED TO ME A FEW MONTHS LATER. AND IT HAPPENED TO ME AGAIN MORE RECENTLY. *TR
2009 Chrysler Town And Country complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE SIDE OF HIS VEHICLE. THE SLIDING DOOR, THE REAR LEFT FENDER AND THE UNDER CARRIAGE WERE DAMAGED. THE CURTAIN AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED AND REFUSED TO TELL HIM WHERE THE SENSORS ARE LOCATED. A POLICE REPORT IS AVAILABLE. THE FAILURE MILEAGE WAS 20,000. UPDATED 03/30/10 *BF UPDATED 07/07/10.*JB
PREMATURE BRAKE SYSTEM COMPONENT FAILURE. *TR
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY BETWEEN 65-70 MPH IN WINDY WEATHER CONDITIONS, HE HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. NEXT, THE REAR PASSENGER SLIDING DOOR PANEL DISENGAGED FROM THE VEHICLE WITHOUT WARNING. ALSO THE REAR PASSENGER AND DRIVER SIDES PLASTIC FOOT WELL TRIM PANEL BECAME LOOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED UNDER THE SERVICE WARRANTY. THE FAILURE MILEAGE WAS 8,000. THE CURRENT MILEAGE WAS 8,300.
BOUGHT THIS VEHICLE ON FRIDAY, 8/14/2009---ALL ELECTRICAL EQUIP. STOPPED WORKING ON THE WAY HOME FROM THE DEALERSHIP---NO GAUGES, NO POWER WINDOWS OR DOORS, NO TURN SIGNALS, NO BRAKE LIGHTS, NO A/C, NO RADIO---THE ONLY THING WORKING WERE THE WINDSHIELD WIPERS WHICH CAME ON BY THEMSELVES AND I COULD NOT SHUT THEM OFF---ALL THE WARNING LIGHTS ON THE DASH LIT UP---MADE IT HOME AND CALLED THE DEALERSHIP AND SET UP APPT. FOR MONDAY MORNING---VAN HAS LESS THAN 100 MILES ON IT AND ALREADY IN FOR SERVICE---CALLED DEALERSHIP MONDAY AFTERNOON, THEY CAN'T FIND ANY PROBLEMS, MUST BE THE TIPM (TOTALLY INTEGRATED POWER MODULE)---THEY HAVE ORDERED THE PART, BUT IT IS ON BACKORDER UNTIL WHO KNOWS WHEN---VAN HAS BEEN DEEMED UNSAFE TO DRIVE UNTIL REPAIRED--DEALERSHIP PROVIDED ME WITH A SMALL SEDAN TO DRIVE UNTIL FIXED, BUT THIS VAN WAS PURCHASED BY MY FUNERAL HOME TO USE FOR BODY TRANSPORTATION, STRETCHERS, CASKETS, ETC.---SEDAN IS TOTALLY USELESS FOR MY BUSINESS. *TR
2009 CHRYSLER TOWN & COUNTRY HAS A POTENTIALLY SERIOUS FLAW WITH THE AUTOMATIC REAR SEAT. *NJ THE CONSUMER STATED HE WAS REMOVING SOME SUITCASES FROM THE WELL BEHIND THE REAR SEAR. DURING THE PROCESS, HE LOST HIS BALANCE AND FELL AGAINST THE BUTTONS ON THE SIDE THAT OPERATE THE SEAT FOLDING CLOSURE. THE BACKS OF BOTH SEATS BEGAN TO FOLD FORWARD. THE CONSUMER TRIED TO STOP THE MOVEMENT BY PUSHING THE BUTTONS, BUT THEY KEPT FOLDING. THEY FINALLY CAME TO STOP AND THE CONSUMER WAS ABLE TO RETRIEVE THE REST OF HIS BAGS. WHEN THE CONSUMER ATTEMPTED TO STRAIGHTEN OUT THE SEATS BY PUSHING THE BUTTON, NOTHING HAPPENED. THE CONSUMER NOTICED THE PART OF THE MECHANISM ON THE RIGHT SEAT WAS BENT. THE CONSUMER BELIEVED A GOVERNOR SHOULD BE INSTALLED ON THE SEATS TO STOP THE MOVEMENT IF THE SEAT SENSES AN OBSTRUCTION. *JB
TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE RAN A RED LIGHT AND CRASHED INTO THE FRONT AND REAR PASSENGER DOORS OF THE CONTACT'S VEHICLE. THE WINDOWS SHATTERED AND THE SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND FOUR OTHER PASSENGERS RECEIVED MINOR INJURIES. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WOULD SEND AN INVESTIGATOR TO THE DEALER. STERLING MICHIGAN POLICE DEPARTMENT FILED REPORT NUMBER 108901. THE CURRENT AND FAILURE MILEAGES WERE 28,000.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →