Page 13 of 15 · complaints 601–650 of 707

2009 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Wheels
Filed Aug 26, 201392,000 milesOH

MY 2009 CHRYSLER HAS CONSISTENTLY HAD PROBLEMS WITH THE ENTIRE FRONT WHEEL SYSTEM ON IT. IN THE SPRING, I STARTED HEARING A NOISE FROM MY FRONT WHEELS WHEN THE VEHICLE IS IN MOTION. I ALREADY HAVE TO HAVE BRAKES AND ROTORS REPLACE EVERY 4 - 6 MONTHS, BUT NOW THE WHEEL BEARINGS ARE WEARING OUT WHICH IS A HUGE SAFETY ISSUE. CHRYSLER SENT OUT LETTERS ADMITTING TO A PROBLEM WITH PREMATURE WEARING AND EXTENDING COVERAGE TO 90,000 MILES AND I TOOK MY VAN IN BEFORE REACHING THAT MILE LIMIT BUT THEY OF COURSE DIDN'T SEE ANYTHING WRONG WITH MY WHEEL BEARINGS. CONVENIENTLY FOR THEM, MY WHEEL BEARINGS WAITED TO START SHOWING SIGNS OF WEAR AT 92,000 MILES. I AM SICKENED THAT THERE ISN'T ANYONE LOOKING OUT FOR OUR SAFETY AND KNOW IT IS POINTLESS TO MAKE THIS REPORT B/C NO ONE IS EVER GOING TO HOLD THESE AMERICAN CAR MAKERS RESPONSIBLE FOR THEIR SHODDY WORK THAT COULD CAUSE INJURY OR DEATH. I CAN ONLY HOPE THAT OTHERS READ THIS AND CHOOSE THEIR NEXT CAR BRAND MORE WISELY. *TR

Service Brakes
Filed Aug 10, 201322,000 milesCA

BRAKES VIBRATING. TOOK IT TO DEALER AND THEY REDID THE BRAKES AND CHARGED ME AND NOW THE VAN IS DOING THE SAME THING AGAIN. THE BRAKES NEED TO BE REDONE AGAIN. ONLY 20,000 MILES ON THE NEW BRAKES. THERE MUST BE A PROBLEM. *TR

Engine
Filed Aug 7, 201360,000 milesRI

I HAVE OWNED THE VAN FOR 4 MONTHS. THERE IS NO VISIBLE OIL LEAK BUT I SEEM TO BE LOSING 2 QUARTS OF OIL EVERY 3000 MILES. ITS BURNING SOMEWHERE BUT NO ONE CAN TELL ME ANYTHING. (MECHANIC AND DEALER) I HAVE READ ABOUT OTHER OWNERS STATING THE SAME THING. CAME TO THIS WEBSITE TO INFORM YOU OF THE ISSUE. *TR

Power Train
Filed Jul 20, 201377,500 milesFL

I HAVE BEEN HEARING A GRINDING/HOWLING NOISE COMING FROM THE FRONT OF THE VEHICLE. I TOOK IT TO A DODGE DEALERSHIP AND THEY ADVISED THE FRONT HUB/WHEEL BEARINGS HAVE GONE BAD. CHRYSLER IS RECOMMENDING THE REPLACEMENT OF BOTH FRONT HUB ASSEMBLY'S (DRIVER AND PASSENGER SIDE) BECAUSE THE PART HAD TO BE REDESIGNED TO PREVENT FAILURE. CHRYSLER HAS ISSUED RECALLS FOR SEVERAL OF THE TOWN AND COUNTRY'S WITHIN THE YEAR RANGE OF 2008 - 2010, BUT DOES NOT WANT TO COVER THIS ONE BECAUSE IT IS NOT IN THEIR PARAMETERS FOR REPAIR. I TOLD THE CHRYSLER REPRESENTATIVE THAT OBVIOUSLY THE BEARINGS SHOULD BE INCLUDED BECAUSE THEY ARE FAILING AND CHRYSLER IS REQUIRING BOTH SIDES TO BE REPLACED, EVEN THOUGH ONLY ONE SIDE IS BAD. THIS IS A SAFETY CONCERN AS HUB/BEARING ASSEMBLY'S FAILING AT HIGHWAY SPEEDS COULD CAUSE A CATASTROPHIC ACCIDENT. THIS WOULD BE A PREMATURE REPAIR AND OBVIOUSLY HAS A DESIGN FLAW. THE INTERNET IS FILLED WITH THIS SAME PROBLEM AND CHRYSLER REFUSES TO ASSIST WITH THE REPAIR COSTS OR TO ISSUE THE RECALL FOR MY VEHICLE BASED ON THEIR IN HOUSE PARAMETERS. I FEAR FOR ANYONE WHO HAS A BEARING GO OUT AT HIGHWAY SPEEDS, ESPECIALLY WITH A VEHICLE THAT ONLY HAS 70K MILES. THIS IS NOT A NORMAL ISSUE FOR THE MILEAGE. THE BEARING HAS SUDDENLY STARTED HAVING THIS PROBLEM. CHRYSLER SHOULD BE RESPONSIBLE FOR REPAIRING THESE IN ALL MODELS THAT DO NOT HAVE THE REDESIGNED PARTS, WHICH THEY OBVIOUSLY HAD TO REDESIGN BECAUSE THEY FAIL. THIS IS A SAFETY ISSUE AND REALLY CONCERNS ME THAT CHRYSLER

Electrical System
Filed Jul 16, 201354,000 milesMI

I WAS DRIVING ON I 94 IN INDIANA AND ALL OF SUDDEN THE VEHICLE STALLED. LUCKILY NOBODY HIT ME ON REAR END. I CHECKED ONLINE AND FOUND OUT THAT THERE A KNOWN ISSUE WITH IGNITION MODULE. I CALLED CHRYSLER WARRANTY DEPARTMENT AND THE PERSON TOLD ME BY CHECKING MY VIN THAT MY VAN IS NOT EFFECTED BY THIS PROBLEM AND ADVISED ME TO TAKE THE VAN TO THE DEALER AND GET IT CHECKED FOR THE PROBLEM. WHEN THERE IS A KNOWN ISSUE WITH A BAD PART THAT HAS BEEN MANUFACTURED BAD. THEY SHOULD INCLUDE MY VAN AND ALL VANS MANUFACTURED WITH THIS TYPE OF IGNITION MODULES IN THE RECALL AND FIX THEM FREE OF COST. THESE VAN ARE HAZARDOUS TO THE OCCUPANTS AND THE PEOPLE DRIVE BEHIND THEM. *TR

Power Train
Filed Jul 15, 201371,000 milesFL

TRANSMISSION MAKES A VERY AUDIBLE KNOCK SHIFTING FRONT PARK TO REVERSE & PARK TO DRIVE. CHECKED MOTOR MOUNT(S) ALL "OK", THEY ARE NOT THE SOURCE OF NOISE. *TR

Vehicle Speed Control
Filed Jul 9, 201372,000 milesCO

IN ORDER TO PASS A VEHICLE, PRESSURE WAS APPLIED TO THE GAS PEDAL. THE CAR CONTINUED TO ACCELERATE WITH VERY HIGH RPMS AND THE BREAK PEDAL WAS PUMPED VERY FIRMLY. THE RACING ACCELERATION RESOLVED. A SECOND INCIDENT OCCURRED ON 7/9/13 ON A 75 MPH HIGHWAY. A PASS AROUND A SLOW VEHICLE WAS ATTEMPTED STARTING AT 70 MPH. THE VEHICLE BEGAN ACCELERATING WITH VERY HIGH RPMS. THE DRIVER APPLIED HEAVY BREAK PRESSURE (VIRTUALLY STANDING ON THE BREAKS) AND WAS ABLE TO MOVE TWO LANES TO THE SHOULDER IN DENSE TRAFFIC. A "BRAKE" NOTIFICATION CAME ON WHILE THE BRAKES WERE APPLIED AND STAYED ON. PLACING THE CAR IN PARK DID NOT STOP THE RACING ENGINE. THE VEHICLE WAS TURNED OFF, RESTARTED, AND THE RACING ENGINE RESUMED. THE BRAKE NOTICE WAS STILL ON. THE DRIVER TURNED THE VEHICLE OFF AGAIN AND RESTARTED THE ENGINE ONE MINUTE LATER TO ATTEMPT TO MOVE THE VAN FURTHER OFF THE HIGHWAY. THE ENGINE WAS NO LONGER REVVING, BUT THE BRAKE LIGHT REMAINED. THE CAR WAS DRIVEN SLOWLY HOME AND THE BRAKE LIGHT TURNED OFF AFTER A FEW SECONDS OF DRIVING. ALSO OF NOTE, THIS VEHICLE HAS HAD TWO BRAKE REPLACEMENTS AND REGULAR TIRE REPLACEMENTS IN TWO YEARS OF THE CURRENT OWNERSHIP (HAVING JUST MISSED BRAKE RECALL COVERAGE BY A MONTH AND 1,000 MILES.) THIS VEHICLE IS OFTEN CARRYING FOUR CHILDREN AND DRIVEN BY A TEENAGE DRIVER. *TR

Wheels
Filed Jul 2, 201335,000 milesOH

OVER THE PAST 3 YEARS 3 OF MY 4 VALVE STEMS HAVE CRACKED AND FAILED. THESE WERE ALUMINUM STEMS ORIGINAL TO THE VEHICLE. THEY HAVE ALL CRACKED IN THE THREADS. TOTAL FAILURE RESULTS IN A SUDDEN LOSS OF ALL TIRE PRESSURE. *TR FORTUNATELY, ALL HAVE BROKEN WHILE THE VEHICLE WAS AT REST. TYPICALLY IT IS PROCEEDED BY A LOW TIRE PRESSURE WARNING, THEN WHEN THE VALVE STEM CAP IS REMOVED (TO ADD AIR) THE TOP PORTION OF THE STEM AND THE VALVE ITSELF COMES OFF (ONCE VIOLENTLY, SHOOTING THE VALVE ACROSS THE GARAGE).

Electrical System
Filed Jun 27, 201383,900 milesHI

THE SRS (AIRBAG WARNING LIGHT) CAME ON MY 2009 CHRYSLER TOWN & COUNTRY DURING THE LAST WEEK OF FEBRUARY 2013. I TOOK THE CAR INTO THE LOCAL DEALERSHIP FOR DIAGNOSTICS. THEY FOUND THAT THE ORC (OCCUPANT RESTRAINT CONTROLLER) MODULE WAS GIVING A FAULT CODE B2208 AND NEEDS TO BE REPLACED BY PART # 68148358AA (ORC MODULE). MY OWN RESEARCH FOUND A 2011 CHRYSLER SAFETY RECALL L01 OCCUPANT RESTRAINT CONTROLLER MODULE (ATTACHED) FOR 2008 MODELS OF THE CHRYSLER TOWN & COUNTRY AND DODGE. PAGE 3 CALLS FOR REPLACING THE ORC MODULE WITH SAME PART NUMBER AS THE ONE ON MY VEHICLE (68148358AA) AND REPLACE WITH CAA3L016AB. ALSO A K25 RECALL FOR A DRAIN GROMMET KIT IS CALLED FOR. ONLY DIFFERENCE IS THE RECALL IS FOR THE 2008 TOWN & COUNTRY. THE DEALERSHIP SAID THAT MY VEHICLE VIN [XXX] IS NOT LISTED FOR THE RECALL. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER @ 1-800-853-1403 AND THEY BASICALLY SAID THE SAME THING AS THE DEALERSHIP TOLD ME. CHRYSLER NEEDS TO HONOR THEIR COMMITMENT TO CUSTOMER SAFETY BY INCLUDING MY VEHICLE IN THIS RECALL. THE SAME PART NUMBERS EXIST ON BOTH THE 2008 MODEL AND THE 2009 MODEL. THIS TELLS ME THAT CHRYSLER DID NOT IMPROVE THE ORC MODULE IN 2009. THEY USED THE SAME. THEREFORE THE SAME CONDITION EXISTS IN THE 2009. SAFETY RECALL L01 WAS ISSUED IN OCTOBER 2011. SO CHRYSLER CONTINUED TO USE THE SAME ORC MODULE AND DRAIN GROMMET KIT IN SUBSEQUENT MODELS UNTIL ENOUGH CUSTOMER COMPLAINTS JUSTIFIED ISSUING A RECALL. I'M VERY CONCERNED THAT THE AIR BAG SYSTEM MAY N

Power TrainCrash
Filed Jun 11, 201358,000 milesOH

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT ONE MINUTE AFTER PARKING THE VEHICLE, IT INDEPENDENTLY ENGAGED INTO REVERSE ROLLED AWAY, CRASHING INTO A HOUSE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS SCHEDULED TO BE TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 58,000.

Structure › BodyCrash
Filed Jun 11, 201358,000 milesOH

WE HAVE A 2009 CHRYSLER TOWN & COUNTRY THAT WAS IDLING IN PARK WHILE WE WERE HELPING A NEIGHBOR. AFTER ABOUT A MINUTE OR TWO, OUR CAR JUMPED INTO REVERSE AND ACCELERATED UP THE DRIVEWAY SMASHING INTO MY NEIGHBORS GARAGE. THERE WERE 8 WITNESS TO SEE THIS UNBELIEVABLE EVENT OCCUR. OUR NEIGHBOR HAS A LONG DRIVEWAY OF APPROXIMATELY 30 FEET, AND OUR CAR WAS PARKED AT THE END OF THE DRIVEWAY. THE CAR WAS ACTUALLY GAINING SPEED WHILE HEADING TOWARDS THEIR GARAGE BEFORE SLAMMING INTO THEIR BRICK FACIA ON THE GARAGE. I CONTACTED OUR INSURANCE, AND THEN CHRYSLER WHO ONLY SAID SORRY THIS HAPPENED. CURRENTLY WORKING WITH THE DEALERSHIP TO HAVE THE VEHICLE TESTED ON WHY THIS OCCURRED, IN ADDITION TO GETTING ALL THE DAMAGE REPAIRED. *TR

Wheels
Filed Apr 26, 201339,500 milesNY

MY TIRE VALVE BROKE... I GOT A FLAT TIRE WHILE DRIVING. THE AAA PERSON SAID HE HAS SEEN THIS ALOT. ALSO I CALLED THE TIRE STORE TO SEE HOW MUCH THIS WILL COST AND WHEN I TOLD HIM MY VALVE BROKE, BEFORE I COULD TELL HIM WHAT CAR I HAVE, "HE SAID LET ME GUESS YOU HAVE A TOWN & COUNTRY OR A JEEP." THEY NEED TO ISSUE A RECALL IMMEDIATELY, THIS CAR IS A MINI VAN, MINI VAN MEAN CHILDREN. WE CANT BE DRIVING OUR CHILDREN AROUND IN UNSAFE VEHICLES. HELLO!!! CAN YOU SAY FIRESTONE. MAKE THEM FIX THIS ASAP BEFORE GOD FORBID SOMETHING TERRIBLE HAPPENS. *TR

Wheels
Filed Apr 21, 201366,000 milesOH

4/4/13 TRAVELING ON FREEWAY TIRE SUDDENLY BLOW OUT WITHOUT ANY WARNING FROM TPM SYSTEM. I HAD TO CALL EMERGENCY ROAD SERVICES TO REPLACE TIRE WITH SPARE AND IMMEDIATELY WENT TO A TIRE DEALERS WHERE SENSOR ON REAR TIRE HAD TO BE REPLACED. I HAD TO REPLACE 2 MORE SENSORS WITHIN 2 WEEK PERIOD 4/18/13 WHICH HAD CRACKED. THERE WAS NO WARNING NOTICE FROM TPM THAT THERE WAS A PROBLEM AND ONLY NOTICE ADDITIONAL SENSOR AT TIME VEHICLE WAS GETTING OIL CHANGE AT DEALERSHIP. DEALERSHIP HAD REPLACED A 4TH TIRE SENSOR A YEAR AGO. DEALERSHIP FAILED TO PLACE ME ON NOTICE OF THE PROBLEMS WITH THE SENSORS UNITS AND THE COST OF REPLACING UNITS CAME OUT OF MY POCKET. *TR

Service Brakes
Filed Apr 21, 201347,929 milesOH

NOVEMBER 9, 2011 HAD TO REPLACE REAR BRAKES FOR THE 2ND TIME IN LESS THAN 2 YEARS IN OWNERSHIP OF VEHICLE. TIRE SENSOR FAILED AND TIRE DEPLOYED. APRIL 4, 2013 ADDITIONAL TIRE SENSORS BLOW OUT OR FAILED WITHOUT ANY PRIOR NOTIFICATION HAD TO REPLACE 3 TIRE SENSORS. BRAKES ALSO HAD TO BE REPLACED WITHIN A 15 MONTH PERIOD. LESS THAN 20,000 MILES. THERE IS CLEARLY SOMETHING WRONG WITH THE PRODUCTS/MATERIAL USED TO CONSTRUCT THIS VEHICLE. 2013 HEATING UNIT APPEARS TO OVERHEAT MY DRIVER SEAT CAUSING LEATHER ON SEAT TO BEGAN TO CRACK. CHRYSLER MOTORS WAS PLACE ON WRITTEN NOTICE OF THESE PROBLEMS AS EARLY AS JANUARY 18,2012 BUT FAILED TO RESPOND OR DO ANYTHING TO ADDRESS MY CONCERNS. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Apr 14, 201366,000 milesNY

THIS IS THE SECOND TIRE PRESSURE SENSOR THAT BROKE WHILE INFLATING TIRES. THIS IS A REAL SAFETY ISSUE AND THE SENSORS SHOULD BE RECALLED. I AM WORRIED ABOUT THE OTHER TWO BREAKING WHILE DRIVING THE VEHICLE RESULTING IN AN ACCIDENT. *TR

Service Brakes
Filed Apr 12, 201321,689 milesOH

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR BRAKES WORE OUT WITH IN TWENTY THOUSAND MILES. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE BRAKES CHANGED. THE DEALER REPLACED THE REAR BRAKES AND DID NOT FIND A DEFECT WITHIN THE BRAKING SYSTEM TO CAUSE THE REAR BRAKES TO WEAR PREMATURELY. THE FAILURE MILEAGE WAS 21,689. UPDATED 06/04/13*LJ UPDATED 06/12/2013 *JS

Air Bags
Filed Mar 20, 2013HI

2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROLLER MODULE MALFUNCTION. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED. A DIAGNOSES REVEALED THE OCCUPANT RESTRAINT CONTROLLER MODULE WAS GIVING A FAULT CODE B2208 AND IT NEEDED TO BE REPLACED. THE CONSUMER STATED HE FOUND A RECALL FOR THE 2008 MODELS AND BELIEVED CHRYSLER SHOULD HONOR THEIR COMMITMENT BY INCLUDING HIS MODEL YEAR IN THE RECALL, AS THE SAME PARTS EXISTED ON BOTH MODELS.

Wheels
Filed Feb 21, 201365,000 milesMI

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE PASSENGER'S SIDE REAR TIRE FAILED. THE CONTACT REPLACED THE TIRE AS A REMEDY. THE VEHICLE WAS THEN TAKEN TO A REPAIR SHOP WHERE IT WAS DETERMINED THAT THE CAUSE OF THE FAILURE WAS A FAULTY VALVE STEM. THE MANUFACTURER ADVISED THE CONTACT THAT THE WHOLE TIRE PRESSURE MONITORING SYSTEM WOULD NEED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS THE SECOND OCCURRENCE OF ITS NATURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,00.

Service Brakes
Filed Feb 12, 201315,000 milesCA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WITH THE BRAKE PEDAL DEPRESSED, HE NOTICED A VIBRATION IN THE BRAKE PEDAL. THE FAILURE RECURRED WHENEVER THE BRAKES WERE APPLIED OVER 20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Power Train
Filed Jan 22, 201360,068 milesCT

MY CAR IS A 2009 CHRYSLER TOWN & COUNTRY WITH JUST OVER 60000 MILES ON IT. THE TRANSMISSION IS SLIPPING AND ACCORDING TO THE DEALER WILL HAVE TO BE REPLACED NOW AS IT IS FAILING FAST. HIS RECOMMENDATION IS THAT I DON'T DRIVE IT VERY FAR. THERE IS NO REASON WHY A 3 YEAR OLD CAR WITH 60000 MILES ON IT SHOULD HAVE THE TRANSMISSION FAILING. I HAVE BEEN READING UP ON THIS AND THERE ARE APPARENTLY QUITE A FEW COMPLAINTS REGARDING THIS SPECIFIC YEAR AND MODEL. MANY PEOPLE HAVE COMPLAINED ABOUT THE TRANSMISSION FAILING. APPARENTLY, CHRYSLER'S WARRANTY ONLY COVERS 3 YEARS OR 36,000 MILES UNLESS YOU BUY THE EXTENDED. SINCE I BOUGHT THIS CAR FROM MY PARENTS IT IS TECHNICALLY USED AND THAT OPTION WAS NOT AVAILABLE TO ME. REGARDLESS, OBVIOUSLY THE SHODDY WORKMANSHIP AND PARTS OF THIS CAR HAVE CONTRIBUTED TO THE FAILURE OF MY TRANSMISSION ALONG WITH THAT OF MANY OTHER OWNERS. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Jan 16, 201365,822 milesCA

WHILE CHECKING THE TIRE PRESSURE THE VALVE STEM BROKE. *TR

Vehicle Speed Control
Filed Dec 31, 201254,172 milesNY

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS ABLE TO DECELERATE WHICH CAUSED THE VEHICLE TO FUNCTION NORMALLY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO A MECHANIC OR THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 54,172.

Engine
Filed Nov 20, 201270,000 milesMO

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AS THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.

Service BrakesCrash1 injured
Filed Nov 16, 201237,000 milesCA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH THE BRAKES FAILED, CAUSING THE CONTACT TO CRASH INTO A TREE AND THE VEHICLE ROLLED OVER. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 37,000.

Engine
Filed Nov 15, 2012111,000 milesGA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO LOOSE POWER. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT HE COULD NOT DETERMINE THE CAUSE OF FAILURE. THE CONTACT REPLACED THE BATTERY BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 111,000.

Vehicle Speed Control
Filed Nov 13, 201254,000 milesWA

CAR STARTING ACCELERATING ON ITS OWN. I WASN'T ABLE TO SLOW DOWN AS THE BRAKES DIDN'T RESPOND (THEY SEAMEN STUCK). THIS HAS HAPPEN AT LEAST TWICE IN A 3 WEEKS PERIOD. I HAVE TO PUSH THE ACCELERATOR HARDER IN ORDER TO SOMEHOW MADE THE CAR RESPONSIVE. THE SECOND TIME THIS HAPPENED, A BRAKE SIGNAL CAME UP, ONCE I WAS ABLE TO TAKE CONTROL OF THE CAR, I PARKED ON SIDE OF THE ROAD, TURNED THE CAR OFF AND THEN TURNED ON AGAIN AND SIGNAL WENT OFF. BOTH TIMES I WAS DRIVING IN THE FREEWAY AT 65 MPH TRYING TO PASS ANOTHER CAR WITH MY 2 KIDS UNDER THE AGE OF 5!!!. SECOND TIME I ALMOST HIT THE CAR INFRONT OF ME. *TR

Engine
Filed Oct 4, 201285,000 milesPA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE FAILURE RECURRED INTERMITTENTLY WITH NO WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED.THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Wheels
Filed Sep 24, 201240,000 milesIN

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE SLEEVES THAT HOLD THE VALVE STEMS IN PLACE HAD DETERIORATED PREVENTING HIM FROM USING THE VEHICLE. THE CONTACT MENTIONED THAT THE ONLY THING HOLDING THE VALVE STEM IN PLACE WAS THE TIRE PRESSURE. THE DEALER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.

Engine
Filed Sep 18, 201247,800 milesVA

PURCHASED A 2009 T&C 3 WEEKS AGO, 47607MILES. FIRST INCIDENCE OCCURRED AFTER 1 WEEK. WHILE DRIVING THE VEHICLE LOST POWER STEERING, (ELECTRONICS, LIGHTS, RADIO, ETC REMAINED ACTIVE), I REALIZED THE ENGINE HAD STALLED/CUTOFF. I WAS ONLY GOING ABOUT 20MPH, I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION. CAR DROVE FINE. TOOK THE CAR BACK TO DEALERSHIP WHERE THEY MACHINED THE REAR ROTORS. WEEK 2, TOOK THE CAR BACK TO THE DEALERSHIP AGAIN, THEY MACHINED THE FRONT ROTORS. WEEK 3, WHILE DRIVING THE SAME INCIDENT OCCURRED, ENGINE CUTOFF DURING OPERATION WITHOUT WARNING. LUCKILY I WAS IN A NEIGHBORHOOD AND SPEED WAS APPROX 15-25 MPH. ELECTRONICS REMAINED ACTIVE. (THERE WERE NO WARNINGS OR ERROR CODES WHEN THE ENGINE SHUT DOWN.) HAD TO PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. TOOK THE CAR BACK TO THE DEALERSHIP FOR THE THIRD TIME IN 3 WEEKS OF OWNERSHIP WHERE IT CURRENTLY REMAINS AS THEY TRY TO CHASE THIS GHOST. I AM CONVINCED THIS VEHICLE IS DANGEROUS AND NOT SAFE TO DRIVE SINCE THE ENGINE CUTS OFF RANDOMLY. I ASKED FIRST TEAM HONDA OF CHESAPEAKE TO TAKE THIS VEHICLE BACK AND I WOULD BUY A DIFFERENT VEHICLE. THE USED CAR SALES MANAGER OFFERED ME 75% OF WHAT I PAID FOR THE CAR 3 WEEKS EARLIER AND TOLD ME THERE WAS NOTHING WRONG WITH MY VEHICLE. IT IS UNDER WARRANTY FOR 90 DAYS SO I WILL CONTINUE TO SEND THE CAR BACK AND WARN OTHERS BEFORE THEY PURCHASE AN UNSAFE VEHICLE. *TR

Engine
Filed Sep 12, 2012SC

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT STATED THAT WHILE TRAVELING 35-40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT CONFIRM THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 67,500.

Electrical System
Filed Sep 3, 201227,879 milesNY

MY WIFE WAS DRIVING THE VEHICLE WITH MY TWO AND FOUR YEAR OLD CHILDREN AND THE DASH AND HEADLIGHTS WENT OFF. SHE LOST POWER STEERING AND POWER BRAKES. SHE MANAGED TO PULL THE VEHICLE OVER TO THE SHOULDER WITHOUT BEING STRUCK BY ANY VEHICLES. SHE TURNED THE KEY TO THE OFF POSITION AND THOUGHT SHE HAD RUN OUT OF FUEL. SHE THAN TRIED TO START THE VEHICLE AFTER WAITING FIVE MINUTES AND IT STARTED LIKE NOTHING HAPPENED. SHE IS PETRIFIED TO DRIVE MY FAMILY OR HERSELF IN THE VEHICLE AFTER THIS. *TR

Service Brakes
Filed Sep 3, 201226,000 milesNY

THE FRONT ROTORS AND BRAKE PADS HAVE REPLACED TWICE ON THE VEHICLE. THE BACK ROTORS AND PADS HAVE BEEN REPLACED ONCE AND RESURFACED ONCE. I NOW HAVE 29000 ON THE VEHICLE AND WILL BE BRINGING IN THE VEHICLE AGAIN BECAUSE OF THE SAME VIBRATION IN THE BRAKE PEDAL WHEN THE BRAKES ARE APPLIED. *TR

Engine
Filed Aug 24, 20122,000 milesFL

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED HOWEVER, THE DIAGNOSTICS WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER THEN REPLACED THE ENGINE OIL AND ADVISED THE CONTACT THAT THE VEHICLE DID NOT EXHIBIT A MANUFACTURING DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE 51,000. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Aug 14, 201247,700 milesWI

DRIVING 65 MPH AFTER 230 MILE TRIP AND STARTED TO EXIT OFF RAMP WHILE SLOWING DOWN TO ABOUT 30 MPH STARTING TO BRAKE AND GRINDING NOISE BEGAN TO BE HEARD AND VEHICLE WAS UNABLE TO STOP PROPERLY. IT SEEMED THAT THE ABS WAS RELEASING ON DRY PAYMENT AND VEHICLE VIBRATED/PULSATED. (NEW BRAKE PADS WERE PUT ON 2 WEEKS AGO AND NEW TIRES ON 8 MONTHS AGO.) CONTINUED TO NEXT STOP AND GO AND NOISE AND BRAKE FAILURE OCCURRED ONCE AGAIN. FORTUNATELY, SPEED WAS ONLY NO ISSUE SINCE IT WAS CITY DRIVING. CONTINUED A FEW MORE BLOCKS AND TURNED RIGHT AND BRAKE FAILURE ONCE AGAIN DUE TO A PEDESTRIAN BOLTING OUT AT INTERSECTION. THERE WAS NO INCIDENT DUE TO PEDESTRIAN STOPPING BEFORE CONTACT. HAPPEN ONE MORE TIME AND HAS NOT HAPPENED IN THE LAST TWO DAYS. THE PULSATING/NOISE/VIBRATION ON EACH OCCURRENCE WAS ON EITHER SIDE OF THE FRONT BUT NOT THE BOTH SIDES AT ONCE. DEFINITELY A SAFETY ISSUE AND HOPEFULLY IS TAKEN CARE BY CHRYSLER BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED. TOOK VEHICLE IN TO HAVE DIAGNOSTICS AND THERE WAS A CODE OF FAILURE. CODE REPRESENTED A WIRING OR CLUSTER FAILURE. *TR

Service Brakes
Filed Aug 1, 201280,000 milesTN

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE SKID CONTROL WARNING LIGHT ILLUMINATED AND THE ANTI-BRAKING SYSTEM ENGAGED. THE FRONT PASSENGER SIDE AXLE THEN SEIZED, CAUSING THE TIRE TO GRIND AND FEEL AS IF IT WAS SLIPPING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FRONT HUB ASSEMBLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.

Service Brakes
Filed Jun 28, 201270,000 milesTX

ROUTINE BRAKE CHANGE AFTER FOUR MONTHS BRAKES WERE DOWN TO METAL. CHANGED BRAKES AGAIN REALIZED CALIPERS MUST BE STICKING. WHILE DRIVING DOWN HILLS IN THE MOUNTAINS BRAKES BEGAN TO SMOKE AND HAD DIFFICULTY STOPPING. *TR

Structure › Body
Filed Jun 27, 2012224,400 milesIL

WHILE DRIVING ON HIGHWAY AT 55MPH, DRIVERS SIDE REAR POWER OPERATED SLIDING DOOR STARTED TO OPEN. INFANT CHILDREN IN BACK SEATS, SECURED WITH SEAT BELTS IN CAR SEATS. PULLED OVER, STOPPED, AND DOOR RECLOSED ELECTRICALLY ON IT'S OWN. STARTED UP AND DROVE APPROXIMATELY 1/8 MILE AND DOOR STARTED TO OPEN AGAIN. PULLED OVER, AND DOOR CLOSED ON IT'S OWN. TRIED TO REOPEN WITH OUTSIDE HANDLE, AND SEEMED TO BE LOCKED. THEN AFTER DRIVING 10-15 MILES AND EXITING VEHICLE, DOOR WOULD NOT OPEN ELECTRICALLY. REPORTED CONDITION TO LOCAL CHRYSLER DEALER, ARRANGED FOR SERVICE AND WIRING HARNESS ON DOOR REPLACED UNDER WARRANTY. (VEHICLE 36 MONTH WARRANTY JUST EXPIRED SAME DAY AS EVENT). *TR

Electrical System
Filed Jun 26, 201267,000 milesAL

THIS WASN'T THE FIRST TIME THIS HAS HAPPENED. I HAVE TAKEN IT TO A DEALER. HE SAID THE TOTAL INTERGRATED POWER MODULE WAS BAD. THERE MUST ME A NUMBER OF THEM BAD BECAUSE HE SAID IT WOULD TAKE THREE WEEKS TO GET THE PART. MY WARNING LIGHTS CAME ON AND THE WIPERS. I AM AFRAID TO DRIVE IT BECAUSE I DON'T KNOW WHAT ELSE MAY QUIT WORKING WHEN THIS HAPPENS AGAIN. *JB

Service Brakes
Filed Jun 22, 20127,000 milesPA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH SHE APPLIED THE BRAKES AND THE BRAKES WERE ABNORMALLY ROUGH. IN ADDITION, THE STEERING WHEEL BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THEY COULD NOT REPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED THE CONTACT TO BRING THE ROTORS IN TO BE MACHINED DOWN. THE VEHICLE WAS RETURNED TO THE DEALER FOR THE REPAIRS HOWEVER THERE WAS NOT ENOUGH METAL ON THE ROTORS TO BE MACHINED AND THE CONTACT WAS GIVEN A NEW SET OF ROTORS. APPROXIMATELY 10,000 MILES LATER THE FAILURE RECURRED AND ONCE AGAIN THERE WAS NOT ENOUGH METAL TO MACHINE THE ROTORS. THE DEALER PROVIDED A NEW PAIR OF ROTORS AT NO COST HOWEVER, 12,000 MILES LATER THE PROBLEM RECURRED AND THE CONTACT WAS VERY CONCERNED ABOUT THE SAFETY OF THE VEHICLE. THE VEHICLE HAD NOT BEEN FURTHER REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 34,000.

Engine
Filed Jun 22, 201215,000 milesTX

AFTER SUSTAINED HIGHWAY SPEEDS, OUR VAN STALLED UPON EXITING THE HIGHWAY AND COMING TO A COMPLETE STOP AT THE FIRST TRAFFIC LIGHT. THE STEERING WHEEL AND BRAKE PEDAL WOULD SHAKE VERY HARD IMMEDIATELY PRIOR TO STALLING. THE TACHOMETER WOULD ALSO DIP BELOW 750 RPM IMMEDIATELY BEFORE ENGINE STALLING. THIS SAME THING HAPPENED AT LEAST 10 TIMES BEFORE WE FINALLY TOOK IT BACK TO THE DEALERSHIP. THEY COULD NOT FIND ANYTHING WRONG WITH THE VAN AND SAID THAT THEY SIMPLY UPDATED THE ENGINE COMPUTER SOFTWARE. THE PROBLEM CONTINUED AND BECAME QUITE PREDICTABLE. THERE IS NO PROBLEM WHEN THE VEHICLE IS DRIVEN AROUND TOWN SINCE I DON'T GET ONTO A HIGHWAY TO GO TO WORK OR SHOP. IT HAPPENS ALL THE TIME NOW AFTER WE'VE BEEN ON THE HIGHWAY FOR A WHILE AND EXIT. SOMETIMES IT WILL STALL BEFORE WE CAN EVEN COME TO A COMPLETE STOP WHICH CONCERNS ME GREATLY. OUR VEHICLE RECENTLY RAN OUT OF IT'S REGULAR 3 YEAR/36,000 MILE WARRANTY SO WE TOOK IT TO OUR REGULAR MECHANIC BECAUSE WE WANTED ANOTHER OPINION AND TO FINALLY GET IT FIXED EVEN IF IT HAD TO BE AT OUR OWN EXPENSE. OUR MECHANIC DETERMINED THAT THE PROBLEM WAS WITH THE TORQUE CONVERTER. APPARENTLY THE TORQUE CONVERTER IS INTENDED TO HELP THE TRANSMISSION GET BETTER GAS MILEAGE WHEN AT HIGHWAY SPEEDS. UPON EXITING THE HIGHWAY, THE TORQUE CONVERTER IS NOT PROPERLY DISENGAGING WHICH IS RESULTING IN OUR ENGINE STALLING ISSUE. INSTEAD OF CHARGING US TO FIX THE PROBLEM HE TOLD US TO HAVE OUR DEALER FIX IT SINCE IT SHOULD STILL BE COVERED BY THE POWER TR

Service BrakesFire
Filed Jun 20, 201244,000 milesMN

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT RESPOND. THE CONTACT STOPPED THE VEHICLE AND AFTER DEPRESSING THE BRAKES NUMEROUS TIMES, HE WAS ABLE TO GET THE BRAKES TO RELEASE. THE CONTACT SMELLED A BURNING ODOR AND HEARD A WHISTLING SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES AT DIFFERENT SPEEDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

Wheels
Filed Jun 20, 201236,400 milesMI

WHILE DRIVING 70MPH ON THE FREEWAY, THE BACK PASSENGER TIRE BLEW. I TOOK IT TO A TIRE SHOP AND THEY STATED THE CAUSE WAS FROM TIRE SENSOR STEM BREAKING OFF THE TIRE, CAUSING THE TIRE TO BLOW. THEY ADVISED ME THAT THIS IS AN ONGOING PROBLEM WITH CHRYSLER TOWN AND COUNTRY'S. IN FACT, CHRYSLER HAS RECENTLY CHANGED THE WAY THEY HAVE MADE THE SENSORS DUE TO THE ONGOING PROBLEM. WHY IS THERE NO RECALL ON THESE TIRE SENSORS? I HAD TO PURCHASE A 2 YEAR WARRANTY ON MY EXISTING TIRES JUST TO PROTECT MYSELF FOR ANY ADDITIONAL SENSOR ISSUES. TOO BAD IT WON'T PROTECT MY FAMILY WHEN THE TIRES BLOWS AGAIN AT 70MPH. *JS

Wheels
Filed Jun 5, 201246,783 milesMI

TIRE VALVE STEM BROKE OFF WHILE AT HIGHWAY SPEED ON AN EXPRESSWAY CAUSING THE TIRE TO IMMEDIATELY DEFLATE! I WAS ABLE TO PULL OFF ON THE SHOULDER AND REPLACED THE TIRE WITH A SPARE. FORTUNATELY, THE FLAT WAS ON THE RIGHT REAR TIRE. IF IT WAS ON THE FRONT I COULD HAVE LOST CONTROL AND COULD HAVE HAD A FATAL ACCIDENT. THE TIRE HAD TO BE PLACED AS WELL AS THE TPMS SENSOR. THE MECHANIC INFORMED ME THAT THIS PARTICULAR VALVE STEM IS MADE OF ALUMINUM AND CAN FATIGUE DO TO ROAD SALT AND CORROSION. SURLY THIS IS A SAFETY ISSUE AND THE VEHICLE SHOULD BE RECALLED. DUE TO THE FEAR THAT THIS MIGHT HAPPEN AGAIN, I HAD THE REMAINING SENSORS REPLACED AT A SIGNIFICANT COST TO ME. PLEASE ADDRESS THIS ISSUE BEFORE PEOPLE ARE KILLED. *TR

Service Brakes
Filed Jun 4, 20126,000 milesMI

I HAVE HAD THE FRONT BRAKES REPLACE BY CHRYSLER 3 TIME SINCE JUNE 2009 AND THE ROTOR ONCE. I AM CURRENTLY EXPERIENCING A MASSIVE SHUTTER WHEN I APPLY THE BRAKES AT HIGHWAY SPEEDS (VERY DANGEROUS). I CONTACTED CHRYSLER AND THEY TOLD ME THE ROTORS ARE PROBABLY WARPED (AGAIN) AND THAT THEY ARE NO LONGER COVERED UNDER WARRANTY. I JUST HAD THEM DONE BEFORE 36K AND NOW I'M AT 50K. I PURCHASED NEW WAGNER ROTOR AND CERAMIC BRAKE PADS AND INSTALLED THEM MYSELF. FIRST TIME OUT THE SHUTTER IS STILL THERE. I CONTACTED CHRYSLER AGAIN AND TOLD THEM THE NEW EQUIPMENT (PER THEIR RECOMMENDATION) DID NOT WORK. THEY TOLD ME TO BRING IT IN AND FOR $95 THEY WILL TRY TO FIGURE OUT WHAT IS WRONG. SURFING THE INTERNET AND NHTSA INFO IT SOUNDS LIKE A TON OF PEOPLE ARE HAVING SIMILAR ISSUES AND THERE IS NO HELP FROM CHRYSLER OR NO RECALLS ON THE BRAKING SYSTEM. THIS SYSTEM IS DANGEROUS AND SOMEONE NEEDS TO STEP UP AND FIX IT. I HAVE 2 SMALL KIDS AND I AM AFRAID OF DRIVE/STOPPING THIS VEHICLE. THE SHUTTERING EFFECTS YOU ABILITY TO STEER WHEN TRYING TO SLOW DOWN TO TAKE AN EXIT RAMP ON A HIGHWAY. SOMEONE OUT THERE HELP!! *TR

Service Brakes, Hydraulic
Filed May 10, 201250,000 milesCA

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES WERE REPLACED THREE TIMES WITHIN ONE YEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 65,000.

Steering
Filed May 9, 201218,000 milesMI

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED THAT THE STEERING WAS OFF AND CAUSING THE VEHICLE TO PULL FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE AN ALIGNMENT WAS PERFORMED BUT DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 40,000.

Service Brakes, Hydraulic
Filed Apr 21, 201222,000 milesKY

THIS CAR HAS HAD ITS BRAKES REPLACED THREE TIMES AND DOES NOT HAVE 50,000 MILES ON IT. WE ARE VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE. *JS

Wheels
Filed Apr 9, 201255,000 milesMO

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HAVING THE TIRES REPLACED, THE VALVE STEM SEPARATED FROM THE VEHICLE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

Engine and Engine Cooling
Filed Mar 7, 201220,000 milesPA

WE BOUGHT THIS CAR NEW IN 2009 FROM THE GARY MILLER CHRYSLER DEALERSHIP IN ERIE, PA. IN EARLY 2011 AND CONTINUING TO PRESENT, THE CAR ENGINE WILL STALL OUT UPON APPLYING THE BRAKES TO DECELERATE. THE STALL ALWAYS HAPPENS AT A SLOW SPEED RIGHT BEFORE STOPPING, JUST WHEN IT STOPS, OR A FEW SECONDS AFTER THE CAR COMES TO A COMPLETE STOP. IT FEELS LIKE THE ENGINE AND TRANSMISSION WANT TO FORCE THE CAR TO KEEP MOVING INSTEAD OF BRAKING TO A COMPLETE STOP. ON SOME OCCASIONS, THE CAR TRIES TO LURCH FORWARD AND REQUIRES HOLDING THE BRAKE DOWN HARD TO PREVENT IT. THE OTHER SITUATION IS WHEN STARTING AT A SLOW SPEED, THE ENGINE WILL NOT AUTOMATICALLY SHIFT GEARS AND THE ENGINE REVS UP DANGEROUSLY HIGH. WE PULL OFF THE ROAD, SHUT DOWN THE ENGINE, RESTART, AND THEN IT SEEMS TO BE OKAY. WE HAVE REPORTED THIS TO THE GARY MILLER CHRYSLER DEALERSHIP SERVICE DEPARTMENT SINCE IT STARTED IN 2011. THEY HAVE BEEN VERY CONCERNED AND ATTEMPT TO DISCOVER THE CAUSE BY TEST DRIVE AND DIAGNOSIS, BUT HAVE NO EXPLANATION. OTHER THAN THIS, THE SERVICE THERE HAS BEEN VERY RELIABLE. *TR

Tires › Valve
Filed Feb 23, 2012PA

2009 CHRYSLER TOWN & COUNTRY. MANAGER FROM THE ALLIANCE FOR CONSUMER PROTECTION SENT CORRESPONDENCE ON BEHALF OF CONSUMER IN REGARDS TO BLOWN TIRE AND VALVE STEM *TGW WHILE DRIVING 65 MPH, THE CONSUMER EXPERIENCED A TIRE BLOW OUT. THE VEHICLE WAS TAKEN TO A TIRE SHOP, WHERE THE HE WAS INFORMED THE VALVE STEM HAD BROKE OFF AND A RUBBER STEM HAD TO BE INSTALLED. THE SENSOR HAD TO BE REPLACED AND AN ALIGNMENT WAS PERFORMED. IN OCTOBER 2011, WHILE INSTALLING BRAKES ON THE VEHICLE, THE CONSUMER NOTICED ANOTHER VALVE STEM HAD BROKEN OFF AT THE TIP, WHICH HE ALSO REPLACED. IN FEB 2012, THE CONSUMER WAS INFORMED THAT THERE WAS A HOLE IN THE VALVE STEM AGAIN. UPON INSPECTION OF THE VALVE STEMS, IT WAS APPARENT, THE VALVE STEMS WERE DETERIORATING FROM CORROSION FROM BAD METAL AND ROAD ELEMENTS USED TO TREAT ROADS IN BAD WEATHER, SUCH AS SALT. THE CONSUMER WAS CONVINCED THE VALVE STEMS WERE MADE FROM ALUMINUM AND THE ROAD ELEMENTS WERE CAUSING THE VALVES TO FAIL, ESPECIALLY IN THE NORTHERN PART OF THE COUNTRY. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →