2001 Chrysler Town And Country complaints

WHILE DRIVING 55 TO 60 MPH,CONSUMER HEARD A LOUD UNKNOWN SOUND. ALSO, TRANSMISSION INDICATOR LIGHT WAS FLASHING. WHILE PULLING VEHICLE OVER CONSUMER NOTICED VEHICLE WOULD NOT ACCELERATE. VEHICLE WAS TOWED TO DEALERSHIP, AND TECHNICIAN DETERMINED THAT TRANSMISSION FAILED, AND NEEDED TO BE REPLACED. *AL

CONSUMER NOTICED THAT AFTER SHIFTING VEHICLE FROM PARK TO DRIVE AND WHEN ACCELERATOR PEDAL WAS DEPRESSED VEHICLE WOULD NOT MOVE FORWARD. DEALERSHIP SERVICED VEHICLE AND NOTICED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK

WE BOUGHT THIS VAN FROM A DODGE/CHYRSLER DEALER IN LITTLE ROCK AR. WE HAVE NOTHING BUT PROBLEMS. BEING IN THE US AIR FORCE..I WAS SENT TO THE UK, AND SHIP MY VAN THERE. SO, MY PROBLEMS JUST GOT WORST WHEN THE EXTEND WARRTANY WAS NOT VALID IN THE UK. AT 45000 I HAVE TO REPLACE BOTH OF MY FRONT WINDOW REGULATORS. THE WINDOWS JUST WOULDN'T WORK. SECOND, MY KEYLESS REMOTE SYSTEM HAS STOPPED WORKING AND REPROGRAMMING DID NOT WORK. NOW, WE ARE STILL HAVING PROBLEM WITH OUR AC NOT WORKING. AFTER MANY HOURS OF REASEARCH, WE HAVE FOUND THAT THE AIR COMP. HAS AN WARRANTY ON IT UNTIL 70000. WELL, WE NOW HAVE 72000. SO WE ARE TRY OUR BEST TO FIGHT THIS. A LONG STORY SHORT..WE WILL NEVER BY A DODGE/ JEEP/ OR CHYRSLER CAR AGAIN. I DID CONTACT THE CHRYSTEL PEOPLE ON THESE ISSUES, AND OF COURSE NO HELP WAS PROVIDE EXCEPT A PHONE NUMBER OF A MILIRAY CAR SALE PERSON. THANKS CHYRSLER!!!*AK

WHILE DRIVING AND WHEN SHIFTING FROM FIRST TO SECOND GEAR THE ENTIRE VEHICLE VIBRATED. DEALERSHIP OVERHAULED THE TRANSMISSION , AND REPLACED SEVERAL TRANSMISSION COMPONENTS, BUT THE PROBLEM RECURRED. *AK

DEALERSHIP REPLACED THE CLOCK SPRING AT THE CONSUMER'S EXPENSE OF $100.00. *AK THE CRUISE AND HORN WAS INOPERATIVE, THE STEERING WAS HARD TO TURN WHEN THE VEHICLE WAS FIRST STARTED AND THE PASSENGER SIDE MIDDLE SEAT HANDLE HAD BROKEN. *SC THE DEALER REPLACED THE STEERING HOSE. *JB

WE PURCHASED OUR 2001 CHRYSLER TOWN AND COUNTRY NEW IN JULY OF 2001. SINCE THAT TIME IT HAS BEEN IN AND OUT OF THE SHOP FOR VARIOUS ODD ELECTRICALLY RELATED ISSUES AND NUMEROUS RECALLS. WE HAVE HAD PROBLEMS WITH THE POWER DOOR LOCKS AND EVEN PROBLEMS OPENING THEM WITH THE KEY SEVERAL TIMES ON THE SLIDING DOORS(SERVICE DEPT AT DEALERSHIP JUST DISMISSED IT AS "UNABLE TO DUPLICATE"). TWO YEARS AGO, THE RADIO GOT STUCK ON (COULD NOT ADJUST VOLUME, TURN IT OFF OR ANYTHING). THIS WAS THE BEGINNING OF UPWARDS OF 5 TIMES THE RADIO HAS BEEN TAKEN OUT AND REPLACED WITH A NEW UNIT AFTER BEING SENT OFF. THIS REQUIRES TWO VISITS EACH TIME TO DROP OFF THE CAR. THE LATEST TIME, THEY HAD OUR RADIO FOR 5 MONTHS! THE CONSOLE LIGHTS WOULD NOT COME ON, SO YOU COULD'T READ ANYTHING ON THE PANEL AT NIGHT. THEY REPLACED THE DIMMER SWITCH KNOB. THEY HAD TO REPLACE THE CLOCKSPRING IN THE STEERING WHEEL BECAUSE THE AIRBAG LIGHT KEPT COMING ON WHEN YOU TURNED THE WHEEL. WE KEEP TELLING THEM THAT THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM BUT THEY SAY IT CHECKS OUT FINE. WE HAVE ALSO HAD THE DRIVER'S WINDOW LOCK UP A FEW TIMES, AND THE AUTOMATIC LOCKS NOT OPERATIONAL WHEN YOU REACH 20 MPH. I BELIEVE THAT THERE ARE SEVERAL OTHER ISSUES THAT WE HAVE HAD, BUT I CANNOT RECALL THEM AS THE LIST IS SO LONG. *AK

OPERATE WINDSHIELD WIPERS IN INTERMITTANT MODE. WIPERS WILL NOT GO TO CONTINUOUS MODE WHEN SWITCH IS TURNED TO CONTINUOUS SETTING. THIS IS A MULTIFUNCTION SWITCH THAT ALSO OPERATES HIGH BEAM AND TURN SIGNALS. THIS SWITCH HAD TO BE REPLACED 19 MONTHS AGO FOR TURN SIGNAL PROBLEMS. WIPERS WILL GO INTO CONTINUOUS MODE FOR AWHILE WHEN TURNSIGNALS ARE OPERATED.*AK

DURING A T-BONE COLLISION, THE SIDE AIR BAGS DID NOT DEPLOY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WHILE DRIVING HEADLIGHTS FLICKERED INTERMITTENTLY. AT TIMES THE HEADLIGHTS WENT OUT COMPLETELY FOR A MINUTE OR TWO. THIS CAUSED A DISTRACTION TO THE CONSUMER'S VIEW DURING NIGHT HOURS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WHEN PUTTING THE VEHICLE IN REVERSE IT ACCELERATED, CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND HIT A PARKED VEHICLE. CONSUMER TOOK VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK

IN JANUARY WE BOUGHT A 2001 CHRYSLER TOWN AND COUNTRY MINI VAN. WE HAD ONLY HAD THIS VAN A SHORT PERIOD OF TIME WHEN WE WERE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE STEERING WHEEL WAS IN OUR HANDS. WE WERE ONLY A FEW SHORT MILES TO GETTING ONTO THE INTERSTATE WHERE THE RESULTS COULD HAVE BEEN DEVASTATING. CHRYSLER SENT AN INVESTIGATOR TO CHECK OUT THIS VAN AND WE GOT A LETTER SAYING" FROM THE INFORMATION YOU PROVIDED, IT APPEARS YOUR INQUIRY MAY BE MORE APPROPRIATELY REVIEWED FOR POSSIBLE ACTION BY THE AGENCY LISTED BELOW." ( THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.) CHRYSLER HAS OBVIOUSLY DONE NOTHING ABOUT THIS SITUATION. I WANT TO KNOW IF ANYTHING CAN BE DONE. WE BOUGHT THIS VAN AT DES MOINES CHRYSLER AND PLYMOUTH AND FEEL THEY NEGLECTED THE JOB IN PUTTING OUT A VEHICLE FOR SALE THAT WAS COMPLETELY SAFE. WE HAD OUR GRANDCHILD WITH US AND FEEL SOMETHING SHOULD BE DONE ABOUT THIS. NOTHING WAS SAID IN THE LETTER WE RECEIVED ABOUT THE FACT THAT THIS STEERING WHEEL WAS OFF THE COLUMN, IN OUR HANDS AND NO CONTROL OF THE VEHICLE. WE DID GO INTO THE DITCH ON THE LEFT SIDE OF THE ROAD BUT THANK GOD, NO ONE WAS HURT. NO VEHICLE WAS ONCOMING AND THE DITCH WAS WIDE AND SHALLOW. DOES SOMEONE HAVE TO BE KILLED TO HAVE RESULTS IN THIS CASE? I AM NOT HAPPY WITH THIS DISCUSSION. SOMEONE DID VERY WRONG IN HANDLING THIS AND I THINK THAT WE ARE GETTING A BAD DEAL. THE DAIMLER CHRYSLER CORP IS ALSO SENDING YOU A REPORT. IT IS JUST NOT A COMMON EVERYDAY OCCURRENCE TO BE DRIVING

THE AIR BAG LIGHT COMES ON AND STAYS ON FOR 10 SEC TO 20 MIN WITH NO PARTICULAR DRIVING PATTERN.. THIS MEANS NO AIR BAG SAFETY WHEN IT IS ON. IT CLEARED DURING THE COLD WINTER BUT IS BACK DOING IT, AND DOING SOME RESEARCH I AM NOT THE ONLY ONE HAVING THIS PROBLEM. I AM TIRED OF CHRYSLER NOT ADDRESSING THIS PROBLEM. I FOUND THAT MY DAUGHTERS 97 EXPRESSO AND MY SONS 98 T&C HAD THE SAME PROBLEM . SHOULDN'T CHRYSLER DO A RECALL. *JB

2001 TOWN AND COUNTRY REAR LATCH INTERMITTENT. AUTOMATIC OPEN FEATURE STOPPED WORKING. LATCH NOW STUCK IN OPEN POSITION. WILL NOT RELATCH. *AK

AIR BAG LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, AIR BAGS WERE INOPERATIVE, AND WOULDN'T DEPLOY WHEN NEEDED. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK *LA

TRANSMISSION FAILED, AND THE WHEELS LOCKED UP. *PH THE PROBLEM WAS CAUSED BY A VIOLENT BUCKING OF THE VEHICLE AS THE TRANSMISSION FAILED AND LOCKING UP THE FRONT END OF THE VEHICLE. THE INITIAL BUCKING UP OF THE VEHICLE OCCURRED BETWEEN 15 TO 20 MPH, AND THE LOCKING UP OF THE WHEEL AT 5 MPH. VEHICLE WAS TOWED TO DEALERSHIP AND SERVICE MANAGER THAT PARTS FOR TRANSMISSION WAS ON BACK ORDER AND WILL BE AVAILABLE AT LEAST A WEEK. CONSUMER DECIDED TO TOW THE VEHICLE TO A DIFFERENT REPAIR FACILITY AND WAS ABLE TO ACQUIRE THE PARTS OVER NIGHT AND REPAIR THE TRANSMISSION. AFTER THE REPAIR, THE DEALER PRESENTED THE DAMAGED TRANSMISSION TO CONSUMER AND IT SHOWED DAMAGE ON THE GEARS WITH MOST OF IT ARE IN THE GEAR'S INNERMOST PART. ALSO, THE DEALER'S ESTIMATION WAS THE CAUSE OF THE PROBLEM WAS A BEARING FAILURE WHICH LED TO A CHAIN REACTION AND RESULTED TO TRANSMISSION LOCK-UP. AFTER THE VIOLENT BUCKING FROM TRANSMISSION FAILURE, ENGINE DEVELOPED PROBLEM OF MISFIRING WHICH WAS CAUSED BY A BAD FUEL INJECTOR AND COIL PACK IN THE NUMBER SIX CYLINDER. CONSUMER BELIEVED THAT IT WAS ALSO CAUSED BY TRANSMISSION FAILURE. *LA

TRANSMISSION BLEW UP AT WHILE DRIVING. NO INJURIES REPORTED. *AK ALL THE GEARS WERE DAMAGED BEYOND REPAIR. *JB

TRANSMISSION STARTED A WHINING SOUND AT ABOUT 48,000 MILES. THIS SOUND IS JUST AUDIBLE WHEN DRIVING AROUND TOWN. HOWEVER, AFTER 2 HOURS ON THE HIGHWAY AT 65MPH IT BECOMES VERY PRONOUNCED. IF ENGINE IS SHUT OFF FOR 10 MINUTES THE LOUD WHINE IS BACK TO A "NORMAL" LEVEL. THIS APPEARS TO AFFECT NOTHING ELSE IN THE VEHICLE'S OPERATION. BUT IT CERTAINLY CAN'T BE CONSIDERED NORMAL. WE FEAR TAKING THE VAN ON THE ROAD SINCE SOMETHING IN THE TRANSMISSION APPEARS READY FOR SELF DISTRUCTION. OTHER THAN A FAILED BATTERY AT 2 YEARS (ABOUT 46,000 MILES) THIS IS THE ONLY PROBLEM EXPERIENCED. THIS T&C LXI WITH ALL THE OPTIONS EXCEPT POWER TAILGATE AND 52,000 MILES (MOSTLY HIGHWAY) HAS BEEN AN EXCELLENT VEHICLE TO DATE AND THIS OBVIOUSLY COMING TRANSMISSION PROBLEM AT THIS EARLY STAGE IS A DISAPPOINTMENT TO SAY THE LEAST.*AK

STARTING LAST OCTOBER THE BATTERY WENT DEAD AFTER THE DOORS WERE OPEN FOR THREE HOURS. TWO MONTHS LATER THE BATTERY WENT DEAD AGAIN WHILE SETTING IN THE GARAGE AND NOT BEING DRIVEN FOR THREE DAYS. TOOK IT TO MY DEALER-THELEN CHRSYLER IN BAY CITY-AND AFTER CHECKING IT FOUND NOTHING WRONG. ABOUT TEN DAYS LATER AFTER SETTING IN THE GARAGE FOR 3 OR 4 DAYS IT WENT DEAD AGAIN. THELEN CHRSYLER PERFORMED A MORE THOROUGH CHECK AND APPARENTLY FIXED SOMETHING WHICH THEY THOUGHT WAS WRONG, BUT STILL WASN'T CERTAIN THAT THE PROBLEM WAS PERMANENTLY REPAIRED. THE BATTERY WAS THOROUGHLY CHECKED AND FOUND TO BE OK. DROVE TO ARIZONA FOR THE WINTER AND IN FEBRUARY THE BATTERY AGAIN WENT DEAD AFTER THE VAN WAS SETTING FOR FIVE DAYS WITHOUT BEING DRIVEN. ABOUT THREE WEEKS LATER WHILE LOADING THE VAN FOR THE RETURN TRIP HOME AND HAVING THREE DOORS OPEN FOR 2 OR 3 HOURS THE BATTERY AGAIN WENT DEAD. THE BATTERY WAS AGAIN THOROUGHLY CHECKED AND FOUND TO BE OK. ON EVERY OCCASION A QUICK JUMP BY A WRECKER SERVICE STARTS THE ENGINE AND IN 20 MINUTES EVERYTHING IS OK. AS LONG AS THE VAN IS DRIVEN EVERY DAY OR TWO WE DON'T HAVE A PROBLEM. BUT, IF THE VAN SETS FOR THREE DAYS OR LONGER OR IF THE DOORS ARE OPEN FOR 2 OR 3 HOURS THE BATTERY GOES DEAD. IT APPEARS AS THOUGH THERE IS A VERY SLOW DRAIN IN THE ELECTRICAL SYSTEM THAT LEADS TO A DEAD BATTERY. THE PROBLEM STARTED BEFORE THE EXPIRATION OF THE 36,000 MILE WARRANTY.

AT 50,000 MILES MY TRANSMISSION WENT AND CHRYLSER WILL DO NOTHING TO HELP. A TRANSMISSION SHOLUD NOT GO AT THIS MILEAGE. I WAS WITH MY TWO LITTLE KIDS ON A HIGHWAY AND WE WERE LUCKY WE DIDN'T GET KILLED. NOT ONLY DID CHRYLSER REFUSE TO HELP, I WAS TREATED SO HORRIBLY BY THIER "CUSTOMER SERVICE" PERSON, I WAS ASTOUNDED. CHYSLER OBVIOUSLY HAS BIG TRANSMISSIONS PROBLEMS AND THEY CAN'T POSSIBLY HELP ALL OF US. THEY LOST MY VOTE.*AK

AT ANY SPEED VEHICLE WILL NOT ACCELERATE OR MAINTAIN POWER. DEALER EXAMINED VEHICLE AND DETERMINED THAT A NEW TRANSMISSION WAS NEEDED. *AK

CONSUMER INDICATED THAT WHEN DEPRESSING THE BRAKES STEERING WHEEL VIBRATED. VEHICLE WAS SERVICED, AND DEALERSHIP NOTICED ROTORS WERE WARPED. *AK THE WARPED ROTORS WERE NOT COVERED UNDER THE VEHICLE'S WARRANTY. *NM

I PURCHASED MY VEHICLE USED, WITH 40,000 MILES AND IT PULLED TO THE RIGHT. THEN THE FRONT END BEGAN MAKING NOISE WHEN GOING OVER BUMPS. THE RIGHT AND LEFT SWAY ARMS WERE REPLACE, AND THE NOISE SUBSIDED. HOWEVER, IT STARTED SOON THEREAFTER, WORSE THAN BEFORE. THE TIRE/FRONT END STORE I USE PRODUCED A TECH BULLETIN FROM CHRYSLER STATING THAT THE PROBLEM WAS THE RACK AND PINION STEERING GEAR BOX. THE PROBLEM IS SO SEVERE THAT FINDING A PART WAS VERY DIFFICULT DUE TO DEALERS EITHER BEING OUT OF THEM OR HOLDING A FEW DUE TO THE FREQUENCY OF THE PROBLEM. IT IS CLEAR THAT CHRYSLER DESIGNED A POOR COMPONENT THAT IF IT FAILS, COULD LEAD TO A LOSS OF STEERING, AND SEVERE ACCIDENT/DEATH. TOTAL BILL WAS $700.*AK

47,000 ON A SINGLE OWNER 2001 TOWN AND COUNTRY - SERVICED REGULARLY - FLUIDS CHECKED AT OIL CHANGES. I ALSO KNOW OF ANOTHER 2001 TOWN AND COUNTRY OWNER WHOSE TRANSMISSION WENT OUT AT 52,000. *AK

THE ELECTRONIC DOORS ARE NOT WORKING PROPERLY ON MY 2001 CHRYSLER TOWN AND COUNTRY. THE RIGHT DOOR AND THE REAR HATCH DO NOT OPEN WITH THE BUTTON. THEY HAVE TO BE MANUALLY OPENED. THEY WORKED GREAT UNTIL ABOUT 45,000 MILES, THEN QUIT. *JB

THE CONSUMER HEARD A NOISE IN THE STEERING, WHEN TURNING AT A SLOW SPEED. THE DEALERSHIP WAS NOT WILLING TO ASSIST IN THE REPAIRS. PROVIDE FURTHER DETAILS. *JB

SEVERAL TIMES MY SONS SEAT BELT THAT HOLDS HIS CAR SEAT CAME UNBUCKLED. THE LAST TIME I HAD TO STOP SUDDENLY AND HIS CAR SEAT CAME FORWARD. BY THE GRACE OF GOD, HE WAS NOT HURT. *JB

AUTOMATIC TRANSMISSION FAILURE@ 46,500 MILES IN 2001 CHRYS TOWN & COUNTRY: CHECK ENGINE LIGHT ON STEADY; DLR SAID DIAGNOSTICS INDICATE TYRANNY OVERHEATING; CHANGED OIL & FILTER. LIGHT CAME ON AGAIN ONE DAY LATER; DEALER REPLACED TYRANNY SOLENOID PKG FOR $350. ONE WEEK LATER, WITH NO CHECK ENGINE LIGHT, CAR BUCKED UPON STOPPING @ END OF H'WY OFF-RAMP & BRIEFLY REFUSED TO MOVE IN ANY FWD GEAR. TOOK TO DEALER WHO KEPT IT TWO DAYS BUT SAID NFF, COULDN'T DUPLICATE SYMPTOM. 2-3 DAYS LATER TOOK THE VEHICLE ON A TURNPIKE TRIP. WHILE CRUISING @ SPEED LIMIT UNDER CRUISE CONTROL, VEHICLE BUCKED & WENT INTO "LIMP-MODE" AS EVIDENCED BY TACH MOVING FROM 2K TO 3K RPM. PULLED TO SIDE OF ROAD; VEHICLE WOULD NOT MOVE IN ANY GEAR(NO CHK ENGINE LIGHT). HAD CAR TOWED 85 MILES TO SAME DEALER (SOUTH HILLS CHRYSLER-JEEP) IN PETERS TWP, PA. HAD TO FIGHT HARD WITH DLR AND WITH DAIMLER CHRYS CUST SVC, BUT DEALER REPLACED TYRANNY; WE PD $1100. POOR QUALITY AND POORER DEALER SERVICE INTEGRITY. WE WERE HAPPY TO GET CONCESSIONS, BUT THE BAD TASTE REMAINS. SEEMS MANY OTHERS HAVE HAD SIMILAR WIDESPREAD EXPERIENCES. OTHER POTENTIAL PROBLEM SYMPTOMS INCLUDE: CONTINUING "STEERING SHUDDER" WITH NO CAUSE, AUTO REAR LIFT GATE WILL NOT OPEN OR CLOSE AUTOMATICALLY WITH NO FIX AFTER MULTIPLE TRIPS & COMPLAINTS AND TOO-EASILY-WARPED FRONT ROTORS THAT CAUSE BRAKE PEDAL PULSATION. LETTER WAS WRITTEN TO CHRYSLER CUSTOMER SERVICE IN AUBURN HILLS COMPLAINING ABOUT EXCESSIVE COST OF SOLENOID REPLACEMENT AND POOR SERVICE/TRE

EARLY TOTAL FAILURE OF AC CLUTCH, COMPRESSOR AND BELT.

9/8/01 10,232 MILES. PULSATION WHEN BRAKING. FOUND FRONT BRAKE ROTORS WARPED. REPLACED ROTORS. ALSO ORDERED WEATHERSTRIIPS AND DOOR CLADDING BECAUSE WEATHERSTRIP AROUND R/SLIDING DOOR ON BODY IS DEFORMED. 10/1/01 12,408 MILES. RATTLING NOISE IN FRONT SUSPENSION. REPLACED FRONT SWAY BAR LINKS. 12/26/01 15,592 MILES. BOTH FRONT HEATED SEATS DO NOT OPERATE. 1/21/02 15,999 MILE. BOTH HEATED SEATS REPAIRED. 2/09/02 17,280 MILES. FRONT HEATED SEAT DOES NOT WORK AGAIN. REPAIRED FRONT SEAT. 4/19/02 L9,901 MILES. REPAIRED L/SLIDING DOOR DEFECTIVE WEATHERSTRIP. LEFT FRONT WINDOW WON'T GO UP OR DOWN. FOUND L/F WINDOW REGULATOR MOTOR DEFECTIVE. REPLACED L/F WINDOW REGULATOR MOTOR. 3/23/02 L8,949 MILES. PULSATION WHEN BRAKING. FOUND AND REPLACED FRONT BRAKE ROTORS. 8/8/02 23,559 MILES. PULSATION WHEN BRAKING. FOUND PULSATION IS FROM REAR ROTORS. TURN REAR ROTORS AND REMOVE HIGH SPOTS. BRAKES HAVE BEEN REPLACED 2 OR 3 TIMES SINCE PURCHASE OF VAN IN MAY OF 2001.

WE PURCHASED THIS VAN ON 7/31/01. THE A/C COMPRESSOR HAS BEEN REPLACED THREE TIMES AND SOME OTHER A/C PART WAS REPAIRED AS WELL. THE TRANSMISSION COMPLETELY FAILED CAUSING THE CAR TO STOP ON THE FREEWAY WITH MY WIFE AND TWO SMALL CHILDREN IN THE VAN. THERE HAVE BEEN OTHER LESS CRITICAL PROBLEMS REPAIRED UNDER THE 3/36 WARRANTY AS WELL. CHRYSLER GAVE US THEIR 7 YR./100,000 MILE SERVICE CONTRACT FOR FREE AFTER I DEMANDED A BUYBACK (7-1-02 LETTER) AFTER THE TRANSMISSION FAILED. THEY DECLINED A BUYBACK BECAUSE THE PROBLEM HAD BEEN REPAIRED. AFTER THE A/C WAS LAST REPAIRED, I WROTE AGAIN (5-12-03) AND DEMANDED A BUYBACK OR REPLACEMENT. THEY REFERRED IT TO THEIR THIRD-PARTY IMPARTIAL SERVICES GROUP (ISG) TO SET UP A REPLACEMENT. COMMUNICATIONS HAVE BEEN INITIATED WITH US FOR A REPLACEMENT, BUT WE MAY WANT A BUYBACK INSTEAD. WHEN I VERBALLY ASKED ISG ABOUT A REFUND, THEY SAID IT WASN'T AUTHORIZED. I SENT A FOLLOW-UP FAX ON 5-26-03 ASKING FOR THE DETAILS OF A REFUND UNDER CALIFORNIA LAW. I AM AWAITING A RESPONSE.

THUS IS A 2001 VEHICLE WITH 45K MILES - WORST CAR I HAVE EVER OWNED FOR THE FIRST 18 MONTHS WE HAD THE CAR WE COMPLAINED AT EVERY VISIT ABOUT A GROANING NOISE FROM THE REAR WHEN IN STOP AND GO TRAFFIC - FINALLY FIXED AFTER A YEAR AND A HALF 9/01 PAINT PEELED OFF LEFT PASSENGER DOOR - FIXED BY DEALER 11/01 RADIO STOPPED WORKING - REPLACED UNDER WARRANTY 10/02 - SLIDING DOOR HARD TO OPEN - CLAIMED TO REPAIR - STILL HARD TO OPEN 10/02 - CLUNKING NOISE OVER BUMPS IN FRONT END - REPLACED LEFT SIDE STABILIZER BAR LINK 4/02 - NOISE IN REAR WHEN TURNING - REPLACED REAR BACKING PLATE ANCHORS 6/02 AIR CONDITIONER COMPRESSOR REPLACED - UNDER WARRANTY -THEY TOOK TWO WEEKS TO FIX THIS 6/02 ENGINE LOSING POWER WHEN DRIVING - REPLACED TPS 1/03 REAR WIPER MOTOR REPLACED - $150 (CAR HAS 38K MILES) 6/03 REAR STABILIZER BAR - $250 7/03 REAR WIPER MOTOR AGAIN - OUT OF WARRANTY - $150 9/03 DRIVER WINDOW MOTOR - $250 THE WORST OF ALL - 11/03 - TRANSMISSION NEEDS TO BE TOTALLY REPLACED - $2700 - NO WARRANTY - CAR HAS 45K MILES - CALLED CHRYSLER AND WAS TOLD BASICALLY TOUGH LUCK THAT I DID NOT BUY AN EXTENDED WARRANTY - THE CAR JUST STOPPED MOVING - LUCKILY WE DID NOT HAVE AN ACCIDENT WE HAVE MAINTAINED THIS VEHICLE ACCORDING TO CHRYSLER GUIDELINES AT THE DEALER SINCE WE BOUGHT IT

NOISY POWER STEERING PUMP AND POOR BRAKING. *LA

WE HAVE A 2001 CHRYSLER TOWN & COUNTRY VAN WITH THE GEN3 SEAT BELST IN IT.N OUR WAY HOME FROM DALLAS, WE CHECKED THE KIDS SEAT BELTS BEFORE LEAVING MY PARENTS HOUSE. ABOUT 20 MINUTES INTO THE TRIP, I HEARD A NOISE AS MY 10 MONTH OLD BABY DROPPED ONE OF HER TIYS OVER THE SIDE OF HER CAR SEAT. WHEN I TURNED AROUND TO LOOK, I NOTICED THAT THE BUCKLE HAD UNLATCHED AND THE TOY WAS LAYING RIGHT BESIDE IT. *AK

WHILE DRIVING CONSUMER BEGAN TO MAKE A LEFT HAND TURN AND WITHOUT ANY INDICATION STEERING WHEEL BECAME STUCK. VEHICLE WAS SERVICED. DEALERSHIP STATED RACK AND PINION NEEDED TO BE REPLACED.*AK

WHILE DRIVING THE DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. THE DRIVER CONTINUED TO HOLD THE BRAKE PEDAL TO THE FLOOR UNTIL VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE HYDRAULIC BRAKE LINE WAS DEFECTIVE. *NM

MY AIRCONDITIONER HAS NEVER REALLY BLEW VERY COLD BUT, WHEN IT STOPPED GETTING COLD. I TOOK THE VAN INTO HERITAGE CHRYSLER IN ALEXANDRIA VA. THE SERVICE ADVISOR INSTRUCTED ME THAT THE AC UNIT NEEDED SOME PARTS REPLACE AT A COST OF $800. I NEED THE AC TO WORK IN THE VAN SO I PAID THE FEE. TWO DAYS LATER I RECIEVED A LETTER DATED 2 WEEK PRIOR TO THE DATE, STATING THE THERE WAS A RECALL ON THE AC UNIT. I INSTRUCTED ME TO TAKE MY VAN TO THE NEAREST CHRYSLER DEALERSHIP FOR THE REPAIR AT NOT COST. THIS ANGERED ME BECAUSE I WAS JUST CHARGED FOR THE SAME RECALL AT HERITAGE CHRYSLER IN ALEXANDRIA VA. I CALLED CHRYSLER AND THEY ATTEMPED TO MEDIATE A REFUND FROM THE DEALERSHIP BUT HERITAGE CHRYSLER DECLINED A REFUND, SO CHRYSLER REQUESTED THAT I SEND MY RECIEPTS TO THEM AND THE WOULD REFUND ME ONLY 50% FOR THE COVERD REPAIR. I WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT AGAIN....*AK

MY 2001 CHRYSLER T&C EX ONLY HAS 52,000 MILES ON IT. I DO NOT TOW OR HAUL ANY HEAVY MATERIAL WITH IT, BUT YET I NEED A NEW TRANMISSION COSTING $3,200.00. THE CHECK ENGINE LIGHT CAME ON AND THE NEXT DAY IT FAILED. I TOOK IT BACK TO THE DEALER AND WAS INFORMED THAT 5 SEPERATE THINGS WERE WRONG WITH THE TRANSMISSION. SINCE I WAS OVER THE 36,000 MILES IT WAS NOT COVERED UNDER WARRANTY. I ASKED THE MECHANIC HOW 5 THINGS WERE WRONG WITH THE TRANSIMISSION THAT ONLY HAS 52,000 MILES AND NOT BE DEFECTIVE AND COVERED UNDER A WARRANTY AND HE REPLIED " IT DOES SEEM ODD THAT 5 THINGS FAILED WITH IT ONLY HAVING 52,000 MILES." I CALLED CHRYSLER TO ASKED THAT IT BE FIXED AS A WARRANTY, THE SAME THING I HAD TO DO WHEN THE A/C FAILED AND WAS LATER RECALLED, AND THEY MADE IT SEEM THAT IT WAS MY FAULT FOR NOT PURCHASING THE EXTENDED WARRANTY. I ASK THAT SINCE AT LEAST 13 OTHER PEOPLE, ACCORDING TO YOUR COMPLAINT DATABASE, HAVE HAD TRANSMISSION TROUBLE THAT THIS BE INVESTIGATED. A CAR THAT IS ONLY 3 YEARS OLD, HAVING 52,000 MILES ON IT AND IS NOT USED FOR TOWING OR HEAVY HAULING SHOULD NOT NEED A NEW TRANSMISSION AND IF SO SOULD BE COVERED UNDER WARRANTY SINCE IT WAS APPARENTLY DEFECTIVE. THANK YOU FOR YOUR ATTENTION IN THIS MATTER.*AK

THE SEAT WAS NOT LOCKED AND WHEN THE CONSUMER APPLIED THE BRAKES SUDDENLY, THE CHILD SAFETY SEAT MOVED AND THE BABY CAR SEAT LUNGED FORWARD. THE BABY BRUISED HIS/HER FACE. IT MUST HAVE SYMBOL TO LET YOU KNOW SEAT IS LOCKED INTO PLACED. *AK *CB *JB

MY 2001 CHRYSLER TOWN AND COUNTRY VAN LOST ITS TRANSMISSION AT 75000 MILES. NO WARNING LIGHTS OR NOISES OR BUMPS IN THE GEARS, JUST GONE AT A RED LIGHT IN BUSY TRAFFIC!! ESTIMATED COST TO REPAIR THIS IS $1500.00 WHICH I DON'T HAVE AT THE MOMENT!! *AK

WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL NOT COME OUT OF LOW GEAR. THE DEALER REPLACED THE TCM MODULE ON THE VEHICLE. ALSO WHILE DRIVING AT ANY SPEED, THERE WILL BE A NOISE COMING FROM THE FRONT WHEELS. THE DEALER NEEDED TO REPLACE THE SWAY BAR BUSHINGS. THE AUTOMATIC LIFT GATE ON THE VEHICLE WOULD NO MOVE UP OR DOWN ON COMMAND AND NEEDED REPLACEMENT. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM. *PH

NY 2001 TOWN & COUNTRY WITH 39,000 MILES IS NOT 3 YEARS OLD. THE COMPUTER THAT OPERATES THE TRANSMISSION WENT OUT AND HAD TO BE REPLACED. IT COST $450.00 TO REPLACE THIS ITEM. AFTER CALLING CHRYSLER TO COMPLAIN ABOUT POOR QUALITY THEIR RESPONSE WAS THAT I SHOULD OF PURCHASED AND EXTENDED WARRANTY AND THERE IS NOTHING THEY CAN DO FOR ME. MAYBE CHRYSLER SHOULD CONSIDER BUILDING A BETTER PRODUCT. IN FACT, I AM GOING TO SELL THIS VEHICLE AND NEVER EVER PURCHASE A CHRYSLER PRODUCT AGAIN. THEY DON'T STAND BEHIND THEIR PRODUCTS. *LA

VEHICLE BRAKE ROTORS WERE RUSTED INSIDE AND OUT.*MR THE VEHICLE MADE NOISE WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TOT HE DEALER WHERE THE TECHNICIAN DETERMINED THAT THE ROTORS WERE RUSTED FROM THE INSIDE OUT AND COULD NOT BE CUT. THE TECHNICIAN STATED THAT THE STEEL USED ON THESE ROTORS WAS INFERIOR BECAUSE IT WAS POROUS. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE ROTORS. *NLM

BRAKE ROTORS HAVE BEEN RESURFACED TWICE DURING 30,000 MILES OF DRIVING. *LA

PROBLEMS WITH BODY CONTROL MODULE RESULTED IN VEHICLE NOT STARTING UP. *MR AFTER MANY MINOR COMPUTER/ELECTRICAL PROBLEMS, THE VEHICLE STALLED AND WOULD NOT START. THIS HAPPENED THREE TIMES AND EACH TIME THE CONSUMER WAS TOLD THAT THE VEHICLE WAS FIXED PER SERVICE DEALER. ALSO, THE POWER SLIDING DOORS/REAR LIFT GATE WOULD NOT OPEN FROM THE INSIDE AT TIMES. *SCC *JB

FOR THE LAST 3 YEARS, WE HAVE HAD NOTHING BUT PROBLEMS WITH OUR 2001 TOWN & COUNTRY AWD VAN. I AM IN THE SHOP ALMOST ONCE A MONTH! THE LIST OF REPAIRS ARE AS FOLLOWS: (2001) FAILURE OF REAR-WINDSHIELD WIPER, FAILURE OF DRIVER'S SIDE HEATED SEAT, REPLACED SWITCH, REPLACED FRONT DRIVE SHAFT, REPLACED POWER STEERING RESERVOIR BOTTLE (2002) REPLACED POWER STEERING PUMP, TRANSMISSION FAILURE (2003) OF REAR FAN MOTOR, REPLACED REAR-TAILGATE LATCH, FAILURE OF FRONT PASSENGER HEATED SEAT, DRIVER'S SIDE WINDOW STICKS AND STAYS DOWN MOSTLY DURING WET WEATHER AND REQUIRES YOU TO TURN THE DEFROSTER ON HIGH FOR 5 MINUTES TO HAVE IT GO BACK UP, CHECK ENGINE LIGHT CAME ON DUE TO LEAK IN COMPRESSOR, BELT STILL SQUEALS AFTER A HARD RAIN, KNOB FOR FOG LIGHT WON'T STAY ON. *LA

THE KNOB THAT IS USED TO TURN HEADLIGHT'S SWITCH ON AND OFF OVERHEATED AFTER ENGINE HAD BEEN RUNNING FOR ABOUT AN HOUR. CONSUMER BELIEVES A FIRE MAY START AS RESULT.*AK

WHEN TURNING STEERING WHEEL TO THE LEFT THE STEERING GETS STUCK. DRIVER HAS TO TUG ON STEERING WHEEL TO RELEASE IT. *AK

WHILE DRIVING THE DASHBOARD LIGHTS AND HEAD LIGHTS FLICKERED SUDDENLY WHICH RESULTED IN POOR VISIBILITY. PLEASE PROVIDE MORE DETAILED INFORMATION. *NLM

DEALER REPLACED BOTH REAR CALIPERS WHICH WERE CRACKED AND LEAKED BRAKE FLUID. *AK

THE POWER SLIDING DOORS HAD BECOME INOPERATIVE. THE DEALER STATED THE MOTOR WAS INOPERATIVE. THE INSIDE SWITCH ON THE LEFT AND RIGHT SIDE DOORS WERE HARD TO OPEN. THE DEALER STATED THAT THE PROBLEM WAS DUE TO A DEFECTIVE ROLLER. THE OVER HEAD CONSOLE LOCKED OUT/SWITCH ENGAGED. THE CABLE WAS DISENGAGED. MR SCC *JB *CB