2004 Chevrolet W3500

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the fuel system, gasoline › delivery › fuel pump. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Suspension › Rear › Shock Absorber1
000
Fuel System, Gasoline › Delivery › Fuel Pump1
000
Engine and Engine Cooling › Exhaust System1
000
Engine and Engine Cooling1
000

1 safety recall

Part 573 reports
Fuel System, Diesel › Storage › Tank Assembly05V168000
Filed Apr 20, 2005253 vehiclesIsuzu Manufacturing Services Of America

Defect. ON CERTAIN TRUCKS EQUIPPED WITH RPO IK9, DUE TO INSUFFICIENT DURABILITY AND TESTING, THE FUEL SWITCHING MANIFOLD SOLENOIDS LACK WATER OR SALT INTRUSION RESISTANCE, WHICH CAN LEAD TO FAILURE OF ONE OR MORE SOLENOIDS. FUEL SWITCHING MANIFOLD SOLENOID FAILURE WILL CAUSE INCORRECT FUEL DELIVERY RESULTING IN FUEL OVERFLOW FROM THE FUEL FILLER NECK.

Risk. OVERFLOW FUEL MAY RESULT IN HIGH AMOUNT OF DIESEL FUEL LEAKAGE. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.

Remedy. DEALERS WILL REPLACE THE SOLENOID VALVE ASSEMBLY WITH AN IMPROVED ASSEMBLY INCLUDING ADDITIONAL DETECTION CIRCUIT AND ENHANCED WATER RESISTANCE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 27, 2005. OWNERS MAY CONTACT ISUZU AT 1-800-255-6727.

What owners reported

Newest filings
Engine and Engine Cooling
Filed Aug 13, 201463,000 milesFL

THE BOLTS ATTACHING THE EXHAUST MANIFOLD TO THE ENGINE ARE BROKEN OFF CAUSING EXHAUST LEAKS BOTH SIDE MOTOR. THE CAB OF THIS VEHICLE SITS OVER THE MOTOR SO YOU CAN SMELL RAW EXHAUST INSIDE THE VEHICLE.. THERE ARE SEVERAL COMPLAINTS POSTED ONLINE AND YOUTUBE ABOUT THIS PROBLEM. I HAVE A FRIEND THAT HAS A SIMILAR TRUCK TO MINE AND HE HAS SAME PROBLEM. *TR

Engine and Engine Cooling › Exhaust System
Filed Apr 13, 2011152,000 milesWI

TL*THE CONTACT OWNS A 2004 CHEVROLET C3500 TRUCK. THE CONTACT STATED THAT THE EXHAUST SYSTEM IS LEAKING. FUMES EMITTED THROUGHOUT THE CABIN WHEN THE ENGINE WAS IN OPERATION. THE CONTACT WAS IN THE PROCESS OF PERFORMING A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000. UPDATED 05/24/11*LJ THE CONSUMER STATED THE VEHICLE HAS A CRACKED EXHAUST MANIFOLD. UPDATED 05/26/11

Suspension › Rear › Shock Absorber
Filed May 24, 2007215,900 milesOR

VEHICLE WAS TOWING A TRAILER. WHEN THE LEFT REAR SHOCK MOUNT BROKE OFF THE AXLE. THE BRAKE LINE IS BOLTED TO THE SHOCK MOUNT. WHEN THE MOUNT BROKE, IT TOOK OUT THE BRAKE LINE, WATCH RESULTED IN THE LOSE OF BRAKES. AFTER HAVING A WELDER LOOK AT THE BRACKET WE CAME TO THE CONCLUSION THAT THE WELDS FROM THE FACTORY WERE TO COLD TO PENETRATE THE BRACKET OR THE AXLE. WE PUT NEW BRAKE LINE ON AND REMOUNTED THE SHOCK BRACKET TO AXLE. WE REROUTED THE BRAKE LINE SO IT WAS NOT ON THE SHOCK MOUNT.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Sep 29, 2004NM

WHILE DRIVING 65 MPH VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL PUMP, COMPUTER SENSOR, AND FUEL LINE NEEDED TO BE REPLACED ,AND REPLACED THEM. HOWEVER, THE PROBLEM RECURRED. *AK

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2004
YearComplaintsRecallsFiresDeathsAssessment
20090200Routine
20080300Routine
20072300Routine
20062300Routine
20052000Routine
2004 — this page4100Routine
20034100Routine
20012000Routine
19981100Routine

Compare every W3500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 20, 2005. Source: NHTSA Office of Defects Investigation.