Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
WHILE TURNING VEHICLE TO THE RIGHT OR LEFT, WHIRRING NOISE OCCURS COMING FROM FRONT SUSPENSION. NOTABLE POWER LOSS WHEN ACCELERATING TO THE RIGHT OR LEFT INTO ONCOMING TRAFFIC CREATING A DANGEROUS SITUATION FOR OCCUPANT AND ONCOMING TRAFFIC. WHEN THIS INCIDENT OCCURS, THE TRACTION CONTROL LIGHT LUMINATES ON THE DASH.
ROUTINE ROTATION OF TIRES AT PEPBOYS AFTER ALIGNMENT REVEALED RADIAL PULL IN ALL 4 TIRES. PEPBOYS SENT ME TO GOODYEAR SERVICE STORES, GIRVIN RD. JAX FL.. THEY DEPTH GAUGED ALL 4 TIRES AT 25% AND STATED "THE EAGLE LS2 TIRES INSTALLED ON NEW CARS ARE NOT OF THE SAME QUALITY THAT ARE SOLD IN THE GOODYEAR STORES, IE INFERIOR.I FILED COMPLAINT TO GOODYEAR AND THEY SENT ME TO GOODYEAR STORES ATLANTIC BLVD JAX, FL. WHERE THEY CONFIRMED ALL4 TIRES HAD RADIAL PULL,( CAUSES VEHICLE TO PULL TO THE CURB) AND THEY COULD NOT CORRECT WITH ALIGNMENT. THEY OFFERED TO REPLACE THE TIRES WITH THE SAME EAGLE LS2 FOR $490.34, AN OUTRAGEOUS PRICE SINCE THE TIRES WERE DEFECTIVE. MGMT. AT THIS STORE ALSO STATED THE TIRES ON THE CAR ARE NOT THE SAME QUALITY THAT THEY SELL, AND THIS IS OUTRIGHT FRAUD ON THE PUBLIC SINCE THERE ARE NO MARKS ON THE TIRES INDICATING SECONDS OR OF LESSER QUALITY THEN STORE TIRES OF SAME SIZE AND MAKE. GORDON CHEV SERVICE MGR. ALSO SPOKE TO AGOODYEAR HIGH LEVEL MGMT PERSON AND SHE TO CONFIRMED GOODYEAR TIRES SOLD TO GM, WALMART, SEARS, AND OTHER OUTLETS ARE NOT OF THE SAME QUALITY AS THE SAME TIRE SOLD IN THE GOODYEAR STORE. THIS IS FRAUD ON THE PUBLIC AND NEEDS TO BE ADDRESSED POST HASTE. PLEASE HELP AS A SERIOUS ACCIDENT WILL SURELY HAPPEN WHEN THES DEFECTIVE TIRES CAUSE MY VEHICLE TO DRIFT OFF ROAD INTO THE CULVERT. UPDATED 10/06/15*LJ UPDATED 11/07/2017*CN
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED TO ACCELERATE AND ATTEMPTED TO STALL. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL HUB SENSOR AND AN UNKNOWN WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
REQUESTING ASSISTANCE WITH A FAULTY BRAKE PEDAL IN A 2014 CHEVROLET IMPALA. *SMD THE CONSUMER STATED SHORTLY AFTER PURCHASING THE VEHICLE, THE BRAKE PEDAL BEGAN TO MAKE A CLICKING SOUND WHEN IT WAS RELEASED. *JB
WHILE MAKING A RIGHT HAND TURN AT SLOW SPEED THE AUTOMOBILE FELT LIKE THE TRANSMISSION DOWNSHIFTED AND THEN A MESSAGE CAME UP IN THE DIC TELLING ME TO SERVICE THE "STABILITRAK", SERVICE TRACTION CONTROL, AND THE ABS LAMP ILLUMINATED. AFTER HAVE THE AUTOMOBILE SAT FOR APPROXIMATELY AN HOUR ALL OF THE ABOVE MESSAGES WERE NO LONGER VISIBLE. I BROUGHT THE CAR TO THE DEALERSHIP ON MAY 14, 2015 TO HAVE IT CHECKED OUT BUT THEY COULD NOT FIND ANY PROBLEMS. THE SAME PROBLEMS HAVE OCCURRED APPROXIMATELY 4-8 TIMES NOW WITH THE INFORMATION STAYING ON IN THE DIC FOR VARIOUS LENGTHS OF TIMES.
PARKING BRAKE IS SETTING ITS SELF AT TIMES. RECALL WAS DONE IN JANUARY 2015 BUT STILL HAVING THE SAME ISSUE MAY 2015.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. WHILE DRIVING 25 MPH AT NIGHT, THE HEADLIGHTS DID NOT ILLUMINATE THE ROAD, BUT THE CONTACT COULD STILL READ THE ROAD SIGNS. THE DEALER ELEVATED THE HEADLIGHTS, BUT THIS DID NOT CORRECT THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,100. MA 08/06/15 UPDATED 10/17/2017*CN
AT HIGHWAY SPEEDS FROM 45-70MPH ON BOTH STRAIGHT, SMOOTH PAVEMENT AND ON WIDE SWEEPING CURVES, THE STEERING "FREEZES" AND REQUIRES A TURN OF THE WHEEL TO REGAIN CONTROL. THIS "FREEZING" FEELS LIKE THE STEERING IS STUCK IN A NOTCH, OR CERTAIN POSITION. THIS HAS OCCURRED ON SLIPPERY CONDITIONS AT LOWER SPEEDS (42 MPH) AND THE EFFORT TO CORRECT THE STEERING RESULTED IN AN OVER-CORRECTION ON THE SLIPPERY ROAD SURFACE CAUSING THE CAR TO SLIDE INTO THE ONCOMING LANE. THE CHEVROLET DEALER SAYS THEY "CAN'T DUPLICATE THE CONDITION." THE FIRST TIME THE CONDITION WAS OBSERVED, THE TEMPERATURE WAS IN THE 60S. IT IS MORE FREQUENT WHEN THE TEMPERATURE IS 20-35 DEGREES. WITH 8600 MILES AS OF 4/6/15, THE CONDITION PERSISTS MORE FREQUENTLY. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SYSTEM THAT WARNS WHEN ANOTHER VEHICLE GETS TOO CLOSE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPROGRAMMED THE SYSTEM. EVERY TIME THE TECHNICIAN REPROGRAMMED THE SYSTEM, THE BLUETOOTH AND NAVIGATION SYSTEM MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER EIGHT TIMES, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
HEAVY RAIN. SKIDDED ON PAVEMENT (BLACK TOP) HIT CONCRETE UTILITY POLE, AIR BAD DID NOT DEPLOY, HIT NOSE ON STEERING WHEEL. *TR
I CAN DEAL WITH THE POOR VISIBILITY HEADLAMPS, THE FRONT CAMERA THAT KEEPS FLAGGING "SERVICE FRONT CAMERA" AND CAMERA FALSE ALARMS BUT THE HUGE 19 INCH WHEELS AND TIRES WITH HARDLY ANY SIDEWALL TO ABSORB ROUGH ROADS ARE A RECIPE FOR DISASTER AND DANGEROUS. I LIVE IN THE NORTHEAST AND IT IS LOADED WITH POT HOLES AFTER ONE OF THE WORST WINTERS IN HISTORY BUT WHEN I HIT ONE YESTERDAY ON A HIGHWAY THE TIRE BLEW CAUSING A VERY DANGEROUS SITUATION. I AM POSITIVE MY OLDER IMPALA'S WITH SMALLER WHEELS WOULD EASILY HAVE HANDLED THIS POT HOLE WITH NO DAMAGE. I FAIL TO SEE THE NEED FOR GIANT WHEELS AND TIRES WITH HARDLY ANY SIDEWALLS TO ABSORB ROUGH ROADS. THIS IS MY THIRD RECENT BRAND NEW IMPALA, FIRST WITH THE NEW DESIGN AND I AM DISAPPOINTED. *TR
TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE FOR SEVERAL DAYS, THE BATTERY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THERE WAS NOT FAILURE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 900. UPDATED 7/10/15*CN UPDATED 10/2/2017*CN
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT STATED THAT HE NEARLY COLLIDED INTO COWS IN THE MIDDLE OF THE ROAD BECAUSE THE HEADLIGHTS WERE NOT ILLUMINATING THE ROAD EFFECTIVELY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE HEADLAMPS WERE WORKING UP TO STANDARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 4/20/15*CN UPDATED 10/9/2015 *JS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V355000 (ELECTRICAL SYSTEM) AND 14V614000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT TWO DEALERS WERE CONTACTED, WHO WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE'S SPEED DECREASED AS THE TRACTION CONTROL SYSTEM WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DAMAGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,100. UPDATED 03/30/15*LJ UPDATED 9/25/2017*CN
MY NEW CAR DEVELOPED A HORRIBLE ODOR AFTER ONLY ABOUT 1.5 YEARS OF OWNING IT. I HAD MIDAS MUFFLE LOOK FOR THE ODOR BECAUSE I THOUGHT IT MIGHT BE A DEAD MOUSE OR SQUIRREL. AT FIRST THEY COULDN'T FIND IT BUT ON THE SECOND VISIT (YOUR NOT GOING TO BELIEVE THIS) THEY FOUND SOME TYPE OF GROWTH INSIDE THE CAR'S FRAME RAIL ON THE PASSENGER SIDE OF THE CAR. THE SUBSTANCE ACTUALLY LOOKED LIKE SOME KIND OF MOLD OR FUNGUS GROWTH INSIDE THE FRAME RAIL. I THEN TOOK IT TO POHANKA CHEVEROLET, I BROUGHT THEM PICTURES OF THE MOLD/FUNGUS, I BROUGHT THEM SAMPLES OF THE MOLD/FUNGUS AND SHOWED THEM WHERE IT WAS LOCATED. THERE RESPONSE TO ME WAS THEY DIDN'T KNOW WHAT IT WAS, THEY COULDN'T GET TO IT AND THEY CAN'T FIX IT. THEY RECOMMENDED THAT MAYBE THEIR BODY SHOP COULD FIGURE OUT SOMETHING BUT IT IS NOT COVERED UNDER WARRANTY. I TOLD THEM THAT THIS PROBLEM WAS MAKING ME AND MY FAMILY SICK TO BE IN THE CAR BUT THEIR RESPONSE WAS HOW SORRY THEY WERE BUT IT IS NOT COVERED UNDER THE NEW CAR WARRANTY AND BASICALLY NOT THEIR PROBLEM. THEY ALSO REPORTED ON THE INVOICE THAT THE SMELL WAS FROM THE WATER IN THE SPARE TIRE WHEEL WELL WHICH THE SERVICE ADVISOR KNOWS IT WASN'T SINCE HE DIDN'T WANT TO HANDLE THE SAMPLE I BROUGHT AND HE COMPLAINED ABOUT HOW BAD IT SMELLED. I ACTUALLY HAVE NO CLUE WHAT THIS MOLD/FUNGUS IS AND I'M HAVING IT TESTED BY A FAIRFAX LAB NEXT WEEK. ALL IN ALL I HAVE SPENT ALMOST $1000 TRYING TO RESOLVE THIS PROBLEM BUT MY GUESS IS I"M GOING TO HAVE TO GET RID OF THIS CAR WITH ONLY 12-13
TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE. THE CONTACT INDICATED THAT THE BRAKE PEDAL APPEARED TO BE STUCK AND COULD NOT BE DEPRESSED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,100.
TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE BRAKE WARNING LIGHT ILLUMINATED. IN ADDITION, THE VEHICLE SKID TO A STOP AND THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE E-BRAKE NEEDED TO BE REPLACED AND THE ELECTRONIC PARKING BRAKE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V541000 (PARKING BRAKE).THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TYPE OF FUEL NEEDED TO BE SWITCHED TO REGULAR. THE FUEL WAS SWITCHED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800. UPDATED 03/31/15*LJ
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE HEADLIGHTS AND HIGH BEAMS FAILED TO ILLUMINATE THE ROAD PROPERLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39.
THE PROBLEM THAT I HAVE WITH MY 2014 IMPALA IS THAT THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD VERY WELL. THE LIGHT BEAM IS NARROW PROJECTING STRAIGHT OUT IN FRONT OF THE CAR. VERY LITTLE ILLUMINATION TO THE SIDES OF THE ROAD. THIS COMPLAINT MAY SOUND TRIVIAL BUT LET ME ASSURE YOU THAT I'M NOT CHEVY BASHING. THIS IMPALA IS A BEAUTIFUL CAR, I LOVE IT EXCEPT FOR THE HEADLIGHTS. THIS IS A REAL PROBLEM FOR ME. IF I HAD TAKEN A TEST DRIVE AT NIGHT I WOULD NOT HAVE PURCHASED THIS CAR. HARD TO TEST DRIVE AT NIGHT IN JULY. I EXPECTED MUCH BETTER LIGHTING ON A CAR LIKE THIS. A HALOGEN BULB IN A WELL DESIGNED AND POISONED FIXTURE WORKS GREAT. I COPIED THE ABOVE FROM A PRIOR COMPLAINT. I REALLY LIKE THE CAR AND THE NEW DESIGN. I WAS LOOKING ON THE INTERNET TO SEE IF I COULD UPGRADE THE HEADLIGHTS( BETTER BULB OR SOMETHING ELSE) BECAUSE I TOO THOUGHT THAT THE LUMINATION OF THE HEADLIGHTS WAS SUB PAR. I FOUND THIS COMPLAINT SITE AND WANTED TO STATE MY DISSATISFACTION ALSO. THANKS. *JS
ON 9/3/14 A NEW CHEVY IMPALA VEHICLE WAS LEASED TO ME WHILE UNDER A7/23/14 OPEN RECALL FOR POWER STEERING. I UNDERSTAND THAT THIS IS ILLEGAL AND THE TRANSACTION IS NOT LEGAL. PLEASE ADVISE. *TR
2014 CHEVROLET IMPALA REQUESTING REIMBURSEMENT OR REPLACEMENT VEHICLE. *MW THE CONSUMER STATED THE NEAREST DEALER WAS 40 MILES AWAY. THE CONSUMER STATED IT WAS THE 4TH RECALL NOTICE, HE RECEIVED. *JB
THE VEHICLE IS EQUIPPED WITH A VEHICLE COLLISION WARNING DEVICE THAT IS INTENDED TO WARN THE DRIVER OF A VEHICLE IN FRONT THAT YOU ARE TO CLOSE TO AND CLOSING RANGE WITHOUT BRAKING. ON ABOUT 1/2 DOZEN OCCASIONS THE VEHICLE'S EARLY DETECTION SYSTEM HAS ENGAGED WITHOUT ANY VEHICLES IN FRONT. THESE OCCURRENCES SEEM TO BE ON DAYS WHEN IT IS RAINING AND THEIR ARE REFLECTIONS OFF THE ROAD, OR VERY SUNNY DAYS (AGAIN CAUSING REFLECTIONS). THE FLASHING LIGHT, LOUD ALARM, AND INTERRUPTION WITH REGULAR AUDIO IS VERY JARRING (SCARY). ON ONE OCCASION I APPLIED MY BRAKES VERY HARD BECAUSE OF THE ALARM (BUT THERE WAS NO CAR IN FRONT) - THIS ALMOST CAUSED THE CAR BEHIND TO HIT ME. THE SYSTEM SHOULD BE DISENGAGED TO PREVENT A FALSE/POSITIVE ALARM. I HAVE TAKEN IT FOR SERVICE AND CONTACTED GENERAL MOTORS WITHOUT RESULTS. *TR
2014 CHEVROLET IMPALA NOT SATISFIED WITH HOW GM HANDLED IGNITION RECALL *CN THE CONSUMER STATED GM'S FIX, WAS NOT ADEQUATE.*JB
2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALLS FOR VEHICLE. *TGW THE CONSUMER STATED EVERY TIME A RECALL WAS ISSUED, HE HAD TO DRIVE 35 MILES, TO THE NEAREST DEALER. *JB
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHT BEAM, BOTH ON HIGH AND LOW BEAMS, ARE VERY NARROWLY FOCUSED SO THAT THE AREA IMMEDIATELY TO THE FRONT AND SIDE OF THE VEHICLE AND OBJECTS LOCATED THERE CANNOT BE SEEN MAKING DRIVING AT NIGHT ON ANYTHING OTHER THAN STRAIGHT HIGHWAYS AN UNNERVING EXPERIENCE. THE CONTACT BELIEVES IT REPRESENTS A SERIOUS SAFETY RISK BOTH TO THE VEHICLE OCCUPANTS AND TO PEDESTRIANS WHO MIGHT BE OUTSIDE THE HEADLIGHTS' NARROW FOCAL RANGE. THE DEALER STATED THEY HAD NO COMPLAINTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
DRIVING UNDER NORMAL HIGHWAY CONDITIONS THE POWER STEERING SUDDENLY STOPPED FUNCTIONING AND THE "SERVICE POWER STEERING" MESSAGE DISPLAYED ON THE DASH. I PULLED THE VEHICLE OFF AT THE NEXT EXIT AND TURNED THE ENGINE OFF. WHEN RESTARTED THE POWER STEERING RETURNED AS I ASSUME THE SOFTWARE REBOOTED. THE POWER STEERING RECALL HAS BEEN PERFORMED ON THE VEHICLE PRIOR TO THIS INCIDENT. THIS IS THE FIRST TIME IT HAS HAPPENED AND THE DEALER CANNOT FIND THE ISSUE THUS MAKING THE VEHICLE UNSAFE TO DRIVE IN MY OPINION ESPECIALLY SINCE I HAVE 16 YEAR OLD DAUGHTER LEARNING HOW TO DRIVE. IF SHE HAD BEEN DRIVING WHEN THIS INCIDENT HAPPENED I HIGHLY DOUBT SHE WOULD HAVE BEEN STRONG ENOUGH TO MANEUVER THE CAR. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT DISCOVERED WATER IN THE FRONT HEADLIGHT BEAMS. THE DEALER REPLACED THE HEADLIGHT BEAMS ON NUMEROUS OCCASIONS, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
I PURCHASED A 2014 IMPALA ON NOVEMBER 8, 2014 FROM A CHEVROLET DEALERSHIP AND 2 DAYS LATER ON NOVEMBER 10, 2014 I RECEIVED AN EMAIL SAYING CONTACT THEM BECAUSE IT A RECALL ON THIS CAR. WHEN I LOOKED UP THE RECALL THERE WHERE 9 RECALLS ON THIS CAR. I WAS SOLD A CAR AND THEY NEW IT WASN'T SAFE. *TR
VEHICLE SOLD/LEASED ON 9/3/14 WITH OPEN RECALLS THE CONSUMER STATED TWO WEEKS AFTER PURCHASING THE VEHICLE, IT HAD TO BE TOWED DUE TO A MALFUNCTIONING PARKING BRAKE, WHICH WAS RECALLED. ON NOVEMBER 16,2 014, HE RECEIVED A RECALL NOTICE REGARDING AN ISSUE WITH THE POWER STEERING. THE DEALER CLAIMED THE POWER STEERING HAD ALREADY BEEN PERFORMED. THE CONSUMER WAS THEN PROVIDED PROOF, THE RECALL HAD NOT BEEN PERFORMED. UPDATED 06/10/15.*JB UPDATED 08/22/16.*JB
I WOULD LIKE TO REPORT AN ONGOING ISSUE WITH 2014 CHEVROLET IMPALA LS WITH STANDARD HALOGEN HEADLIGHTS. THE HEADLIGHT BEAM, BOTH ON HIGH AND LOW BEAMS, IS VERY NARROWLY FOCUSED SO THAT THE AREA IMMEDIATELY TO THE FRONT AND SIDE OF THE CAR -- AND OBJECTS LOCATED THERE -- CANNOT BE EASILY SEEN. THE LIGHTS WORK REASONABLY WELL ON A STRAIGHT ROAD, BUT WHEN EXECUTING A TURN THE PATH OF THE CAR IS IN NEAR DARKNESS AS THE LIGHTS POINT A NARROW BEAM TO THE OUTSIDE OF THE TURNING RADIUS. THIS MAKES DRIVING AT NIGHT ON ANYTHING OTHER THAN STRAIGHT HIGHWAYS AN UNNERVING EXPERIENCE AND I BELIEVE REPRESENTS A SERIOUS SAFETY RISK BOTH TO THE VEHICLE OCCUPANTS, AND TO PEDESTRIANS WHO MIGHT BE OUTSIDE THE HEADLIGHTS' NARROW FOCAL RANGE. NOTE THAT THE HEADLIGHT DESIGN IS UNUSUAL FOR A HALOGEN UNIT IN THAT IT USES A SHUTTER TO SWITCH BETWEEN HIGH AND LOW BEAM, A FEATURE MORE COMMONLY FOUND WITH HID LIGHTS. BY COMPARISON, OUR 2003 CHEVROLET MALIBU, WITH SEPARATE REFLECTOR BASED HALOGEN LOW AND HIGH BEAMS, DOES A MUCH BETTER (I BELIEVE MUCH SAFER) JOB OF ILLUMINATING A BROAD AREA IN FRONT OF AND TO SIDES IMMEDIATELY IN FRONT OF THE VEHICLE. I THINK THAT GM MUST ADDRESS THIS SERIOUS SAFETY ISSUE ON AN OTHERWISE FINE VEHICLE. *TR
TL* THE CONTACT OWNS 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V541000 (BRAKES). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL FEBRUARY. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND WHEN ENGAGING THE BRAKE THE VEHICLE HESITATED AND LUNGED FORWARD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 527.
THE GM FACTORY INSTALLED 20" WHEELS RUB ON THE WHEEL WELLS WHEN CORNERING. IMPACTS STEERING AND COULD WEAR TIRES. THE CLEARENCE SHOULD BE MEASURED + INVESTIGATED ON 2014 IMPALA VEHICLES WITH THE 20" PREMIUM WHEELS INSTALLED. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V450000 (STEERING). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THIS WAS OUR FIRST TIME DRIVING THE CAR AT NIGHT AND WE WERE ON A COUNTRY ROAD WITH NO LINES. WE KNEW THERE WAS A STOP SIGN THERE SOMEWHERE THE SIGN WAS PARTIALLY HIDDEN BY A TREE BRANCH BUT WE COULD SEE NEITHER BECAUSE THE LIGHTS DID NOT REFLECT HIGH ENOUGH AND TO EACH SIDE (HIGH BEAMS AND LOW BEAMS DID NOT MAKE MUCH DIFFERENCE)) AND WE DROVE ACROSS THE INTERSECTION AND INTO A DITCH RESULTING IN MINOR DAMAGE TO THE BOTTOM OF THE FRONT BUMPER. FORTUNATELY THERE WAS NO TRAFFIC COMING ON THE CROSS STREET. SINCE THEN WE HAVE DONE MINIMAL NIGHT DRIVING BUT ALWAYS HAVE HAD TROUBLE SEEING ON ROADS WITH NO LINES AND ESPECIALLY SEEING TO MAKE BOTH RIGHT AND LEFT TURNS. THIS IS VERY DANGEROUS AND DISAPPOINTING AS WE LIKE THE CAR OVERALL BUT WE CANNOT DRIVE IT AT NIGHT. WE THOUGHT THE PROBLEM WAS WITH US BUT NOW WE KNOW THAT IT IS THE CAR . *TR
THE PROBLEM THAT I HAVE WITH MY 2014 IMPALA IS THAT THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD VERY WELL. THE LIGHT BEAM IS NARROW PROJECTING STRAIGHT OUT IN FRONT OF THE CAR. VERY LITTLE ILLUMINATION TO THE SIDES OF THE ROAD. THIS COMPLAINT MAY SOUND TRIVIAL BUT LET ME ASSURE YOU THAT I'M NOT CHEVY BASHING. THIS IMPALA IS A BEAUTIFUL CAR, I LOVE IT EXCEPT FOR THE HEADLIGHTS. THIS IS A REAL PROBLEM FOR ME. IF I HAD TAKEN A TEST DRIVE AT NIGHT I WOULD NOT HAVE PURCHASED THIS CAR. HARD TO TEST DRIVE AT NIGHT IN JULY. I EXPECTED MUCH BETTER LIGHTING ON A CAR LIKE THIS. A HALOGEN BULB IN A WELL DESIGNED AND POISONED FIXTURE WORKS GREAT. *TR
HORN IS VERY DIFFICULT TO ACTIVATE. IT IS VIRTUALLY IMPOSSIBLE TO USE THUMBS TO ACTIVATE WHILE KEEPING HANDS ON THE STEERING WHEEL. I MUST TAKE MY HAND OFF THE WHEEL AND USE THE PALM OF MY HAND TO EXERT ENOUGH PRESSURE TO ACTIVATE THE HORN, WHICH WOULD BE DANGEROUS WHEN I'M TRYING TO WARN ANOTHER DRIVER OR PEDESTRIAN OF AN EMERGENCY SITUATION SUCH AS AN IMPENDING COLLISION. AT MY FIRST SERVICE I REPORTED THIS TO MY DEALER AND WAS TOLD THAT ALL THE 2014 IMPALAS ARE LIKE THIS. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE CENTER INTERIOR REARVIEW MIRROR AND NOTICED IT WAS PARTIALLY DETACHED FROM THE WINDSHIELD. THE DEALER STATED THAT THE REARVIEW MIRROR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS ORDERED AND THE VEHICLE WOULD BE REPAIRED WHEN IT ARRIVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
I JUST HAD GOT MY NEW CAR THAT DAY. I WAS ON MY WAY HOME AND I WAS APPROACHING A STOP SIGN AND I TRIED BREAKING ABD I COULD NOT STOP SO I HAD TO GO ON TO THE CURB WHICH I SIDED WITH A TREE TO AVOID HITTING ANOTHER CAR IN FRONT OF ME OR KIDS RIDINGH IN STREET. I TOOK IT IN TO GET LOOKED AT AND THEY SAID THEY DIDN'T SEE ANYTHING WRONG WITH BREAKING. SO I KEPT DRIVING AFTER THAT AND IT IS STILL DOING SO I TOOK IT IN AGAIN AND THEY SAID THE SAME THING AGAIN WHICH IS MAKING REALLY UPSET BECAUSE I AM SCARED OF HURTING SOMEONE OR MYSELF AND KIDS WHEN IT DOES THAT. I AM SPENDING ALOT OF MONEY ON MY NEW CAR AND IM NOT HAPPY WITH IT. I CANT KEPT RUNNING INTO THINGS TO AVOID HITTING SOMEONE OR THING WHEN IT DOES NOT STOP. I HAVE CALLED THE DEALERSHIP AND LEFT MESSAGES FOR SERVICE MANGER WHICH HE HAS NOT RESPONDED BACK. *TR
WAS DRIVING HOME WITH MY KIDS FROM THE STORE AND TURNED THE A/C DOWN. ALL THE SUDDEN WE NOTICED A POIGNANT SMELL. THIS CAN NOT BE GOOD FOR MY FAMILY. IT HAS HAPPENED SEVERAL TIMES SINCE. ALSO MY TRUNK IS WET, THE SPARE TIRE AND JACK ARE RUSTED FROM BEING WET. *TR
I WAS GOING TO WORK AND ON THE WAY A MESSAGE SAYING MY TRACTION CONTROL NEEDED TO BE CHECKED CAME ON. ALSO, TODAY AS I WAS GOING TO TOWN ANOTHER MESSAGE CAME ON SAYING MY PARKING ASSIST NEEDED TO BE CHECKED. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT LEAST 45 MPH, THE VEHICLE VIBRATED VIOLENTLY AND MADE IT DIFFICULT TO CONTROL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE CRASH AVOIDANCE ENGAGED WITHOUT AN OBJECT BEING IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SMOKE STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPAIRED THE EXHAUST BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 634.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO A DEALER, WHO REPLACED THE STEERING RACK AND PINION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
FORWARD COLLISION AVOIDANCE SYSTEM INAPPROPRIATE ACTIVATION ON SEVERAL OCCASIONS AT DIFFERENT LOCATIONS. THERE WERE NO OTHER VEHICLE IN FRONT. THERE WERE THREE BEEPS/RED LIGHT FLASH ON WINDSHIELD. THE CRUISE CONTROL WOULD DEACTIVATE AND CAR WOULD DECELERATE BY THREE TO FIVE MILE. THE TAIL LAMPS ARE NOT ACTIVATED TO WARN DRIVERS FOLLOWING. THIS IS MY SECOND COMPLAINT THE DEALER SOLUTION IS TO TURN OFF THE FEATURE. IT WORK WHEN IT SHOULD THE INAPPROPRIATE ACTIVATION IS A NUISANCE. *TR
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A RAPID LEFT TURN, THE STEERING WHEEL SEIZED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BURN FROM THE AIR BAG DEPLOYMENT AND DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE AND SHORTLY AFTER A FIRE STARTED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE BRAKES, BRAKE PADS AND BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Chevrolet Impala → · Every Impala year → · How the figures are calculated →