Page 13 of 22 · complaints 601–650 of 1,074

2004 Chevrolet Impala complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System › Instrument Cluster/Panel
Filed Dec 8, 2009NJ

IMPALA 2004, SPEEDOMETER STOP WORKING. *TR

Electrical System
Filed Dec 7, 200960,200 milesCA

2004 CHEVROLET IMPALA SPEEDOMETER WITH 60K MILEAGE COMPLETELY WENT OUT OF ORDER. IT COULD POINT AT ANY SPEED GAUGE IN DRIVING. VERY DANGEROUS ON THE ROAD. THOUSANDS OF IMPALA OWNERS REPORTED THE SAME PROBLEM ON THE WEB. GM SHOULD RECALL BEFORE ANYONE HAS ROAD ACCIDENT. *TR

Traction Control System
Filed Dec 6, 20098,818 milesWI

NEW 2004 CHEVY IMPALA LS FIRST USE 3/23/05. THREE TIMES SINCE PURCHASE I'VE HAD TO REPLACE A WHEEL BEARING & HUB ASSEMBLY. MARCH OF 2006 THE RIGHT REAR, JANUARY OF 2008 THE LEFT REAR, OCTOBER OF 2009 THE RIGHT FRONT. EACH TIME THE ABS AND SERVICE TRACTION SYSTEM LIGHTS WERE ON. I PAID $636.31 THIS LAST TIME. THIS APPEARS TO BE A POOR DESIGN AND A SAFETY ISSUE WHICH COULD LEAD TO THE CAR BEING UNDRIVEABLE. I WAS TOLD THAT THE TIRES WOULD BEGIN TO WOBBLE AND THE STEERING WOULD BE AFFECTED IF NOT REPAIRED WITHIN A CERTAIN AMOUNT OF TIME. I'VE SEEN ON LINE I'M NOT THE ONLY ONE WHO HAS HAD A PROBLEM WITH THIS DEFECT. I'M CONCERNED THAT THE 4TH ONE WILL FAIL, OR THE OTHER 3 THAT HAVE BEEN REPLACED WILL FAIL AGAIN. I AM #1 CONCERNED WITH MY SAFETY & THE SAFETY OF OTHERS ON THE ROAD. I AM ALSO CONCERNED ABOUT THE MONEY I'VE HAD TO PAY BECAUSE OF THIS DESIGN DEFECT. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 30, 200959,900 milesMO

SPEEDOMETER HAS A MIND OF IT'S OWN SOMETIMES IT WORKS, SOME TIMES IT DOESN'T, THIS IS A REAL SAFETY CONCERN WHEN I CANNOT TELL THE TRUE SPEED IN WHICH I AM DRIVING. *TR

Electrical System
Filed Nov 24, 2009140,000 milesFL

MY TURN SIGNALS INTERMITTENTLY DON'T FUNCTION FOR A PERIOD OF TIME, AND THEN SUDDENLY START WORKING AGAIN. RESTARTING THE CAR FIXES THE PROBLEM SOMETIMES, BUT ISN'T VERY HELPFUL WHEN YOU'RE ON THE HIGHWAY TRAVELING SOMEWHERE. THIS IS A DANGEROUS SITUATION, ESPECIALLY AT NIGHT ON BUSY STREETS WHEN YOU CAN'T SIGNAL TO TURN OR MERGE. ALSO, THIS HAS HAPPENED ONLY ONCE, BUT MY CAR WOULD NOT START AS OTHERS HAVE STATED' THE INTERIOR LIGHTS TURNED ON BUT THE CAR WOULD NOT TURN OVER. AFTER TWENTY MINUTES THE CAR STARTED FINE. THIS HASN'T HAPPENED SINCE, BUT IF IT DID IT WOULD BE A MAJOR INCONVENIENCE.. *TR

Equipment
Filed Nov 24, 2009AR

INCIDENT DESCRIPTION = I PURCHASED RAIN-X WIPER AT WALMART FOR MY 2004 IMPALA VEHICLE. IT COST $17.99+ AND WAS A 22-INCH MODEL. A WEEK OR SO LATER I RAN INTO A HEAVY DOWNPOUR WHILE DRIVING WEST ON I-40 FROM MEMPHIS TO LITTLE ROCK. THE WIPER PORTION OF BLADE ASSEMBLY BEGAN TO WORK ITS WAY OUT OF THE END OF THE HOLDER AND QUICKLY REACHED ABOUT 5 TO 6 INCHES OUTSIDE THE HOLDER. THE RUBBER BEGAN TO WHIP AROUND AND I HAD TO PULL OFF THE HIGHWAY TO PUT THE RUBBER PART BACK IN PLACE. THIS HAPPENED 3 MORE TIMES BEFORE I HAD TO STOP AND SEARCH OUT A MINI-MART WHERE I COULD BUY A ROLL OF ELECTRICAL TAPE TO TAPE THE RUBBER END TIGHTLY ENOUGH SO IT WOULD STOP FLYING OUT OF THE HOLDER. *TR

Air Bags › FrontalCrash1 injured
Filed Nov 23, 200980,000 milesTN

AIR BAGS DID NOT DEPLOY IN A HEAD ON COLLISION RESULTING IN INJURIES TO MY CHEST AREA. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 21, 200950,850 milesAZ

SPEEDOMETER WAS SITTING ON ZERO, AFTER STOPPING IT STARTED MOVING, BUT WAS JERKY. THE SPEED SENSOR HAS BEEN REPLACED. THIS DID NOT FIXED THE PROBLEM. THE TACHOMETER IS NOT WORKING PROPERLY EITHER SO UNABLE TO TELL WHAT MY SPEED IS IN THE CAR. *TR

Electrical System
Filed Nov 19, 200923,000 milesCA

TL*THE CONTACT OWNS A 2004 CHEVY IMPALA. THE CONTACT STATED THAT THE VEHICLE SHUTS OFF WHILE DRIVING VARIOUS SPEEDS. THE FAILURE HAS OCCURRED FOR THREE YEARS. THE DEALER INSTALLED A PATH LOCK SYSTEM AND STATED THAT THE CPU MAY HAVE BEEN STOLEN. THREE DAYS AFTER THE PATH LOCK SYSTEM WAS INSTALLED THE VEHICLE SHUT OFF. THE DEALER DIAGNOSED THE FAILURE AGAIN AND STATED THAT A BCM MAY NEED TO BE INSTALLED. THE CONTACT WOULD LIKE FOR THE MANUFACTURER TO ASSUME RESPONSIBILITY FOR THE REPAIRS. THE CURRENT MILEAGE WAS 77,000 AND THE FAILURE MILEAGE WAS 23,000.

Electrical System
Filed Nov 19, 200989,000 milesMS

SPEEDOMETER STOPPED WORKING. FAILURE BEGAN WITH SPORADIC INACCURATE READINGS, FROM ZERO TO 120 MPH READINGS, REGARDLESS OF ACTUAL SPEED. AFTER SEVERAL MONTHS, IT STOPPED WORKING ALTOGETHER. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 17, 2009WV

INSTRUMENT PANEL MALFUNCTION HAS BEEN A PROBLEM WITH MY 2004 CHEVY IMPALA FOR 3 YRS NOW. LIKE EVERYONE ELSE, CAN'T AFFORD TO GET IT FIXED. IN WINTER, THE SPEEDOMETER RARELY WORKS AT ALL AND THE TEMPERATURE GAUGE JUST GOES WHEREVER IT WANTS. HOWEVER, I HAVE NOT HAD ANY PROBLEMS WITH THE GAS GAUGE, BUT NOT SAYING THAT I WON'T. I REALLY DO BELIEVE THAT A RECALL SHOULD BE MADE FOR THIS PROBLEM. *TR

Electrical System
Filed Nov 17, 200944,000 milesME

I HAVE HAD A NUMBER OF PROBLEMS WITH MY 2004 CHEVY IMPALA, IT STARTED WITH MY TEMPERATURE GAUGE NOT READING CORRECTLY, BLINKERS WORKING WHEN THEY WANTED TOO AND THEN THE SPEEDOMETER ONE DAY JUST STOPPED AT 5 MPH. THE FINAL STRAW WAS THAT MY SECURITY LIGHT CAME ON AND AFTER I SHUT MY VEHICLE OFF AND TRY TO RESTART IT, IT WOULD NOT START. I WOULD HAVE TO WAIT FOR ABOUT 20 MINUTES TO START MY VEHICLE. THIS HAS HAPPENED NUMEROUS TIMES AND I FINALLY HAD TO SPEND OVER $1200.00 DOLLARS TO GET MY VEHICLE FIXED. NOT HAPPY WITH CHEVY. *TR

Electrical System
Filed Nov 16, 200950,000 milesWI

2004 IMPALA, SPEEDOMETER PROBLEM WORKS WHEN IT WANTS TO,AT TIMES REGISTERS 0 AND AT OTHER TIMES THE NEEDLE BURIES ITSELF, WOULD BE ABLE TO CLICK BACK TO 0 BY TURNING THE IGNITION ON AND OFF UNTIL IT WENT BACK TO 0 BUT WORKED ERRATICALLY,FINALLY STOPPED WORKING ALTOGETHER, TEMP GAUGE SAME WAY. ONLY WAY TO FIX PROBLEM WAS TO HAVE EACH AND EVERY GAUGE REBUILT AND NOT REPLACED WITH GM PART AS THE PART THEY REPLACE IT WITH IS THE SAME '!@#$% ORIGINALLY INSTALLED, RESEARCHED THIS ON LINE AND FOUND 1000'S OF OTHERS WITH SAME PROBLEM, THIS SHOULD BE RECALLED, AS WHEN THE TEMP GAUGE BURIES ITSELF YOU DON'T KNOW FOR SURE WHAT IS GOING ON, IF ITS FOR REAL OR ???? *TR

Electrical System
Filed Nov 10, 200935,000 milesFL

MY SPEEDOMETER STOPPED WORKING ABOUT A YEAR AGO. ONE DAY I WAS DRIVING AT IT JUST STOPPED WORKING. AFTER I TURNED MY CAR OFF AND THEN BACK ON A LITTLE LATER IT STARTED TO WORK AGAIN. THEN IT WOULD RANDOMLY STOP WORKING AND THEN WORK FINE AGAIN LATER. IT WOULD EITHER STOP WORKING ALL TOGETHER OR READ THE NUMBERS WRONG BY SAYING I WAS DOING 45 MPH WHEN I WASN'T EVEN MOVING. I DIDN'T HAVE THE MONEY TO SPEND ON GETTING IT FIXED SO I BORROWED MY BOYFRIENDS GPS SO I COULD READ MY SPEED. SINCE THEN I NOTICED A PATTERN OF THE PROBLEMS, EVERY TIME I WAS GETTING CLOSE TO THE TIME TO CHANGE MY OIL IT WOULD START ACTING UP AGAIN. NOW THE PROBLEM HAS GOTTEN WORSE AND ALL MY GAUGES ARE ACTING THE SAME WAY. MY FUEL GAUGE, TEMPERATURE GAUGE, AND SPEEDOMETER ALL PICK AND CHOOSE WHEN THEY WANT TO WORK AND WHEN THEY DON'T AND THEY FREQUENTLY DON'T WORK NOW. I DECIDED TO SEE IF THERE WAS A RECALL AND NOTICED THAT THIS WAS A COMMON PROBLEM IN THIS TYPE OF CAR. FROM HOW COMMON THIS PROBLEM SEEMS TO BE THERE SHOULD HAVE BEEN A RECALL ON THIS A LONG TIME AGO. *TR

Electrical System
Filed Nov 7, 200949,957 milesIL

2004 CHEVROLET IMPALA LS SPEEDOMETER SUDDENLY STARTED TO MALFUNCTION. SOMETIMES READS 0 WHEN CAR IS IN MOTION. OFTEN READS -0 AT STOP, JITTERY MOVEMENT WHEN THE INDICATOR MOVES AT ALL, SOMETIMES STOPS @ 20 OR 30 MPH AND WILL NOT SHOW HIGHER NUMBER EVEN WHILE CONTINUING TO ACCELERATE. ACTUAL SPEED CAN NOT BE DETERMINED WHILE OPERATING THE VEHICLE. GM HAS ISSUED A RECALL FOR THE TAHOE FOR THE SAME PROBLEM BUT REFUSES TO RECALL THE DEFECT IN THE IMPALAS . CLEARLY A MANUFACTURING DEFECT AND NOT DO TO AGE OR MILEAGE. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 3, 200950,000 milesNJ

THE SPEEDOMETER INSTRUMENT CLUSTER IS NOT WORKING PROPERLY. MY SPEEDOMETER DOES NOT WORK MOST OF THE TIME IN COLD WEATHER, AND ALWAYS MOVES ERRATICALLY, PROVIDING INACCURATE MEASUREMENTS OF SPEED. MY TACHOMETER DOES NOT WORK AT ALL AFTER SEVERAL MONTHS OF ERRATIC MOVEMENTS AND INACCURATE READINGS. *TR

Electrical System
Filed Nov 1, 20099,400 milesKY

THE CAR WONT START BUT ALL THE LIGHTS AND IT ACTS LIKE IT STARTED BUT THE MOTOR WONT TURN AND NO1 NOS HOW TO FIT IT DOES THIS EVER DAY I TRY TO START IT AND IT WONT DO ANYTHING UNTIL I WAIT 10TO 20 MIN AND THEN IT STARTS LIKE NOTHING HAPPEN IF I KNOW HOW TO FIT IT I WONT BUT NO1 CAN TELL ME WHAT'S THE CALLS OF IT CAN YOU JUST TELL ME WHAT I NEED TO DO TO GET IT FIXED?

Electrical System › Instrument Cluster/Panel
Filed Oct 30, 200945,000 milesTX

SPEED-O-METER NEEDLE PEGS OUT AND WANDERS INADVERTENTLY. JUST HAPPENED ONE DAY. IT IS A CONTINUAL OCCURRENCE. SOME DAYS IT SEEMS TO WORK KIND OF, AND AT OTHER TIMES IT MOVES VERY ABRUPTLY ON THE DIAL AND NEVER SMOOTH LIKE IT SHOULD. IT HAS BEEN THE CAUSE OF BEING PULLED OVER ON 3 OCCASIONS IN THE LAST MONTH DUE TO LACK OF KNOWLEDGE OF MY VEHICLES' SPEED. THERE IS NO WAY TO DETERMINE THE VEHICLES' SPEED WITHOUT IT (AND WITHOUT A GPS DEVICE OR SOMETHING SIMILAR). *TR

Electrical System › Instrument Cluster/Panel
Filed Oct 24, 200968,656 milesWA

THE SPEEDOMETER ON MY 2004 CHEVY IMPALA WENT CRAZY, STOPPED WORKING. THROUGH MUCH RESEARCH, THERE ARE HUNDREDS, MAYBE THOUSANDS OF THIS CAR WITH THIS PROBLEM. GM SAYS THERE IS NO RECALL AS OF NOW AND THE PROBLEM IS $400 TO $600 TO FIX. I HAVE BEEN TOLD IT IS THE GAUGE CLUSTER. IT IS A 4YR OLD CAR WITH 68K MILES ON IT, I FEEL THAT GM SHOULD TAKE RESPONSIBILITY FOR THIS PROBLEM. THERE IS A RECALL FOR THE CHEVY TRUCKS AND TAHOE'S FOR THAT YEAR, BUT NOT THE IMPALA'S... THEY USE THE SAME PART NUMBER IN THE GAUGE CLUSTER, SO WHY SHOULDN'T THE IMPALA HAVE A RECALL ON THEM? THIS IS A COSTLY REPAIR AND A VERY DANGEROUS PART TO HAVE GO OUT. I'VE READ THAT PEOPLE CANNOT AFFORD TO REPAIR THEIR CARS, SO THEY ARE DRIVING THEM WITH NO SPEEDOMETER. I AM DOING THIS ALSO, HAVING TO SAVE UP TO HAVE IT REPAIRED. SO NOW WE ARE GUESSING OUR SPEED, HOPING NOT TO GET SPEEDING TICKETS. PLEASE HELP US GET GM TO HELP OUT. *TR

Electrical System › Instrument Cluster/Panel
Filed Oct 20, 2009116,840 milesKY

MY 2004 CHEVROLET IMPALA IS HAVING MAJOR ISSUES WITH THE WHOLE INTERIOR GAUGE PANEL. I HAVE READ THOUSANDS OF THE SAME COMPLAINTS ABOUT IMPALA MODELS 2003-2006, AND OTHER CHEVY MODELS. THE GAS GAUGE HAS WENT COMPLETELY OUT AND THE MPH GAUGE RANDOMLY GOES HAYWIRE READING THE INCORRECT SPEED, OR NO SPEED AT ALL. THE MOST COMMON RESPONSE IS THAT GM HAS A DEFECTIVE STEPPER MOTOR IN THE INSTRUMENT CLUSTER. THIS PROBLEM RANGES IN MODEL AND MILEAGE AND COSTS UP TO $600 TO FIX. THIS IS A DANGEROUS SAFETY ISSUE, NOT TO MENTION A HUGE PAIN. GM REALLY NEEDS TO STEP IT UP AND RECALL THIS OBVIOUSLY DEFECTIVE PIECE. I HAVE YET TO REPAIR IT AS I FEEL ITS NOT MY FAULT AND THEY NEED TO FIX THIS DEFECTIVE SAFETY ISSUE. I KNOW I'M NOT ALONE IN THIS COMPLAINT. *TR

Electrical System › Instrument Cluster/Panel
Filed Oct 19, 200941,000 milesIA

SPEEDOMETER ON 2004 CHEVY IMPALA WITH 41K MILES IS DEFECTIVE. STARTED SPORADICALLY, NOW IT IS ALL THE TIME. SPEEDOMETER MAY SAY I'M MOVING AT 50 MPH WHEN AT A STOP OR OVER 100MPH ON A CITY STREET. I HAVE NOT HAD THE DEFECT FIXED YET. *TR

Electrical System
Filed Oct 18, 200979,662 milesOH

THE SPEEDOMETER IN MY '04 CHEVY IMPALA SS IS VERY ERRATIC. IT DISPLAYS INCORRECT SPEED. I WAS TRAVELING @ 70MPH BUT THE SPEEDOMETER DISPLAYS @ 49 MPH. WHEN STOPPING IT WILL DROP BELOW THE ZERO MARK AT @ 15 MPH. THE NEEDLE TICKS AROUND ON THE FACE OF THE DIAL. THIS SEEMS DANGEROUS TO ME NOT KNOWING THE SPEED YOU ARE TRAVELING. FROM INTERNET RESEARCH I'VE SEEN THIS IS A COMMON PROBLEM ON '04 GM CARS. THIS PROBLEM IS ERRATIC. IN MY OPINION THERE SHOULD BE A RECALL ON THESE CARS. *TR

Electrical System › Instrument Cluster/Panel
Filed Oct 14, 2009105,000 milesIA

VEHICLE SPEEDOMETER SUDDENLY QUITS FUNCTIONING. SPEEDOMETER SUDDENLY SHOWS HIGH SPEED (EXAMPLE 120 MPH) WHEN DRIVING HIGHWAY SPEEDS (VERIFIED AT 70 WITH GPS). SPEEDOMETER REMAINS STUCK IN THIS POSITION. I WAS ABLE TO CLEAR THE ERROR AFTER RETURNING HOME AND CYCLING THE IGNITION FROM OFF TO ON SEVERAL TIMES. THIS OCCURRED ON JULY 2009 ALSO UNDER THE SAME CIRCUMSTANCES. *TR

Electrical System
Filed Oct 14, 200952,998 milesFL

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE SHE NOTICED THAT OCCASIONALLY THE VEHICLE WOULD NOT START. THE CONTACT ALSO NOTICED THAT ALL OF THE DASHBOARD LIGHTS WOULD FLICKER ON AND OFF WHILE THE CONTACT WAS ATTEMPTING TO START THE VEHICLE. A LOCAL DEALER STATED THAT THE FAILURE COULD NOT BE REPRODUCED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 52998. UPDATED 12/7/09 *CN THE CONSUMER STATED THE SECURITY LIGHT WOULD COME ON. THE CONSUMER BELIEVED THERE WAS A PROBLEM WITH THE PASS LOCK SYSTEM. UPDATED 12/08/09.*JB

Electrical System › Instrument Cluster/Panel
Filed Oct 1, 2009100,000 milesNC

I JUST BOUGHT AN IMPALA 2004 THIS JANUARY. I AN ON A FIXED INCOME AND CANNOT AFFORD TO MAKE MANY EXPENSIVE REPAIRS. WHEN WE HAD A COLD SNAP, MY CAR WAS MAKING A WHIRRING NOISE AND I DISCOVERED THAT MY SPEEDOMETER WAS ON ZERO. WHEN THE CAR WARMED UP, THE SPEEDOMETER STARTED TO WORK AGAIN THIS HAPPENED ON THE REMAINING COLD DAYS AND THEN STOPPED. 6 MONTHS LATER, THE SPEEDOMETER IS EITHER ON ZERO OR JUST NOT WORKING PROPERLY. LUCKILY, I DON'T TRAVEL VERY FAR, BUT THIS IS VERY UNSAFE. I HAVE READ ON THE INTERNET THAT CHEVY RECALLED THE SPEEDOMETER FOR THE TAHOE, BUT NOT THE IMPALA. I AGAIN AM ON A FIXED INCOME AND CANNOT READILY GET THIS FIXED, BUT UNFORTUNATELY WILL HAVE TO SHELL OUT $500 FOR A PART THAT CHEVY PUT IN KNOWING IT'S DEFECTIVE. *TR

Electrical System
Filed Sep 16, 2009100,000 milesID

HAVING SAME PROBLEM AS MANY OTHERS. SECURITY LIGHT BLINKING, CAR WONT START FOR 10 MIN CALLED CHEVY NO SOLUTION. RECALL AND FIX. SAFETY ISSUE. ATTENTION CHEVY YOUR CAR IS NOT SAFE!!! *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 27, 200956,000 milesMN

GAUGE CLUSTER ON 2004 IMPALA FAILS. SPEEDOMETER GOES OUT AND DRIVER DOESN'T KNOW HOW FAST THEY ARE GOING. HAVE HEARD MANY SIMILAR COMPLAINTS WITH OTHER GAS GAUGE GOING, TACH, ETC... MINE WAS JUST THE SPEEDOMETER - WOULD SIT AT 120MPH WHEN ONLY GOING 30. CONTINUED TO DO SO UNTIL HAD THE ENTIRE GAUGE CLUSTER REPLACED AT A LOCAL MECHANIC SHOP. HAVE READ MANY REPORTS ONLINE ABOUT OTHER IMPALA OWNERS HAVING SAME PROBLEM. IF IT IS THAT WIDESPREAD AND SO KNOWN ABOUT FOR HOW MANY YEARS, WHY HASN'T THERE BEEN A RECALL FOR THE IMPALAS LIKE THEY DID FOR THE CHEVY/GM SUVS AND TRUCKS? *TR

Exterior Lighting › Headlights
Filed Aug 26, 200951,000 milesSC

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. HE STATED THAT THE TWO FRONT HEADLIGHTS LOOKED AS IF THERE WERE FROST ON THEM. THE MANUFACTURER STATED THAT ALL HEADLIGHTS IN 2001 MODEL YEAR AND BEYOND WERE EQUIPPED WITH PLASTIC LENSES. HE STATED THAT THE NEW DESIGN OF THE HEADLIGHTS WAS A SAFETY ISSUE BECAUSE OF HIS AGE AND THE ABILITY TO HAVE SUFFICIENT LIGHTING. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 51,000. THE VIN WAS NOT ACCEPTED. UPDATED 09/16/09 *BF THE CONSUMER STATED SAND WOULD BLOW ON THE HEADLIGHT COVER WHICH LIMITED VISIBILITY. UPDATED 09/17/09

Exterior Lighting › Headlights
Filed Aug 26, 200951,000 milesSC

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. HE STATED THAT THE TWO FRONT HEADLIGHTS LOOKED AS IF THERE WERE FROST ON THEM. THE MANUFACTURER STATED THAT ALL HEADLIGHTS IN 2001 MODEL YEAR AND BEYOND WERE EQUIPPED WITH PLASTIC LENSES. HE STATED THAT THE NEW DESIGN OF THE HEADLIGHTS WAS A SAFETY ISSUE BECAUSE OF HIS AGE AND THE ABILITY TO HAVE SUFFICIENT LIGHTING. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 51,000. THE VIN WAS NOT ACCEPTED. UPDATED 09/16/09 *BF UPDATED 09/17/09

Electrical System
Filed Aug 23, 200972,045 milesMO

MY 2004 CHEVY IMPALA WILL NOT START SOMETIMES. THIS IS VERY INCONVENIENT AS I HAVE A YOUNG CHILD AND THIS HAS HAPPENED AT NIGHT FAR FROM HOME ON MORE THAN ONE OCCASION. MY SECURITY LIGHT ALSO COMES ON AT TIMES AND WILL JUST GO OFF BY ITSELF. I HAVE BEEN TOLD IT IS A BCM PROBLEM OR A PASS LOCK SENSOR PROBLEM, BUT THIS IS AN ISSUE ON MANY IMPALAS. I CAN'T BELIEVE GM HAS NOT ISSUED A RECALL ON THIS AS I AM SURE MANY PEOPLE ARE PUT AT RISK DAILY. *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 21, 200955,175 milesAR

SPEEDOMETER JUST QUIT WORKING THE WAY IT SHOULD WITH OUT WARNING... GIVING FROM NO SPEED MPH TO GOING EXCEEDINGLY MUCH FASTER THEN WHAT YOU ARE GOING.. IE~ AT A STAND STILL REGISTERING AT OVER 75MPH... TO DRIVING APPROXIMATELY 50MPH AND REGISTERING AT BELOW 0 MPH.. THIS HAS BEEN WHAT HAS BEEN GOING ON IN THE 1 DAY SINCE THE PROBLEM HAS STARTED; ON AUGUST 20 2009. *TR

Electrical System
Filed Aug 9, 200965,290 milesPA

MY VEHICLE WAS PARKED IN MY GARAGE OVERNIGHT AND ON 8-6-09, I TRIED TO START THE CAR TO GO WORK AND IT WOULD NOT CRANK. I HAD LIGHTS BUT IT WOULD NOT START. CHECKED BATTERY-O.K. HIT STARTER WITH A HAMMER. VEHICLE STARTED. TAKEN TO GARAGE FOR A NEW STARTED. STARTED INSTALLED; NEXT MORNING IT WOULD NOT CRANK. TOWED TO CHEVY DEALER. TOLD IT NEEDED A NEW PCM(POWERTRAINCONTROLMODULE) WHICH WAS UNDER THE EMISSIONS WARRANTY. VEHICLE NOW STARTS, BUT THE SECURITY WARNING LIGHT STAYS ON AND THE IGNITION SENSOR WOULD HAVE TO BE REPLACED. ( A NEW BATTERY WAS INSTALLED.) IGNITION KEYS HAD TO BE REPROGRAMMED. THIS FAILURE HAS OCCURRED ONLY 1 TIME SO FAR. I'VE BEEN TOLD THIS IS A PROBLEM WITH THIS MODEL VEHICLE AND THE PROBLEM IS IN THE IGNITION SWITCH WHICH MAY FAIL AGAIN AT ANYTIME.

Electrical System
Filed Aug 6, 2009SC

FIRST SPEEDOMETER QUIT WORKING, NOW TEMPERATURE GAUGE IS NOT READING CORRECTLY. *TR

Electrical System
Filed Jul 30, 200966,253 milesTN

WHILE DRIVING MY 2004 CHEVY IMPALA THE SPEEDOMETER AND TACH METER NEEDLES WENT HAY WIRE. THEY HAVE NOT GONE BACK TO THEIR ORIGINAL STATE. I HAVE NO IDEA WHAT CAUSED THIS PROBLEM, BUT WOULD LIKE TO KNOW WHAT CAN BE DONE ABOUT IT. *TR

Air BagsCrash3 injured
Filed Jul 24, 2009CA

I WAS COMING DOWN WESTBOUND ON RACQUET CLUB (CITY OF PALM SPRINGS, CA) THE LIGHT WAS GREEN AS I WAS APPROACHING THE INTERSECTION. I WAS IN THE LANE CLOSEST TO THE CURB/SIDEWALK. I DO RECALL SEEING THE TRUCK COMING DOWN SOUTHBOUND FROM A FAR DISTANCE. I WAS HALF WAY ON THE INTERSECTION WHEN I SEE THE TRUCK COMING VERY FAST AND THE NEXT THING I KNOW IT HIT MY CAR IT SPUN ( I BELIEVE TWICE). THE AIRBAGS DID NOT DEPLOY AND MY TWO KIDS WERE WITH ME. MY SON WAS SITTING IN THE FRONT SIDE PASSENGER SIDE AND MY DAUGHTER WAS IN HER CARSEAT SITTING BEHIND ON THE BACK ON THE RIGHT. SMOKE WAS COMING OUT OF MY ENGINE. I WAS DRIVING ABOUT 40 MPH. THE OTHER VEHICLE RAN A RED LIGHT. MY CAR WAS TOTALED. THE POLICE, AMBULANCE AND FIRE TRUCK CAME TO THE SCENE. MY SON AND I WERE TRANSPORTED TO THE HOSPITAL. MY SON WHO IS 11 BROKE HIS WRIST DUE TO THE ACCIDENT AND BRUISES ALL OVER HIS BODY. MY DAUGHTER SUFFERED MINOR INJURIES AND I HAD A CUT ON MY FOOT, MAJOR BRUISES ON MY CHEST AND MY LOWER ABDOMEN DUE TO THE SEATBELT. *TR

Electrical System › Instrument Cluster/Panel
Filed Jul 20, 200975,000 milesIA

SPEEDOMETER AND GAS GAUGE ARE NOT WORKING. THEY SUDDENLY STOPPED BEING CORRECT. SOMETIMES THEY SHOW I AM GOING 100 WHILE IN PARK, OR 75 WHILE GOING 30. THE GAUGES FREEZE AND STAY THAT WAY FOR SEVERAL DAYS. I HAVE READ ONLINE THAT MANY OTHERS ARE EXPERIENCING THE VERY SAME THING. *TR

Power Train › Automatic Transmission
Filed Jul 17, 200964,000 milesUT

MY 2004 CHEVROLET IMPALAS TRANSMISSION JUMPS INTO GEAR MAKING THE CAR GO FORWARD IN AN UNSAFE MANNER. I CONTACTED GM AND THEY TOLD ME TOUGH LUCK. THE CAR ONLY HAS 65,000 MILES ON IT. I CAN'T BELIEVE THEY WON'T FIX THIS DEFECTIVE TRANSMISSION. I WENT TO CAR COMPLAINTS DOT COM AND FOUND HUNDREDS OF SIMILAR COMPLAINTS. *TR

Service Brakes, Hydraulic
Filed Jul 17, 200973,000 milesIL

2004 IMPALA, BRAKE ROTORS WARPING. CAR HAS APPROX 73,000 MILES. IN THAT TIME BOTH FRONT AND REAR BRAKE ROTORS HAVE BEEN REPLACED OR RESURFACED APPROX 4-5 TIMES DUE TO PULSING WHEN BRAKES ARE APPLIED. *TR

Electrical System › Instrument Cluster/Panel
Filed Jul 17, 200965,000 milesIN

NO SINGLE EVENT. 2004 CHEVROLET IMPALA SPEEDOMETER NOT WORKING PROPERLY. AFTER SOME RESEARCH, FOUND OUT SEVERAL PEOPLE ARE HAVING THE SAME ISSUE. JUST LAST WEEK, I WAS PULLED OVER FOR SPEEDING, THE COP LET ME OFF WITH A WARNING BUT SAID NEXT TIME, THAT EXCUSE WON'T CUT IT. THE PROBLEM WON'T FIX ITSELF, AND THE DEALERSHIP QUOTED AROUND $450.00 TO REPAIR THE SPEEDOMETER CLUSTER. I CAN'T AFFORD SUCH A COSTLY REPAIR WHEN I NEED TO BUY NEW TIRES. ONE SAFETY PRIORITY AT A TIME I GUESS. *TR

Engine and Engine CoolingFire
Filed Jul 17, 2009100,000 milesLA

WAS IN MY CAR DRIVING SMOKE CAME FROM UNDER THE HOOD. RAISED THE HOOD AND IT WAS ON FIRE. *TR

Electrical System
Filed Jul 9, 200920,000 milesMA

SPEEDOMETER GIVES FALSE READINGS. *TR

Electrical System
Filed Jul 7, 200954,500 milesNH

MY 2004 CHEVY IMPALA SPEEDOMETER HAS STOPPED TRACKING THE CORRECT SPEED. IT IS USUALLY READING MUCH LESS THAN I AM ACTUALLY MOVING BUT CAN REPORT MUCH HIGHER SPEEDS. THIS IS A REAL SAFETY ISSUE BECAUSE IT IS DIFFICULT TO JUDGE YOUR ACTUAL SPEED WITHOUT IT. TYPICALLY WITH A WORKING SPEEDOMETER I HAVE TO BRAKE TO KEEP MY SPEED IN CHECK. THE CAR RIDES SO SMOOTH THAT IT IS EASY TO GO FASTER THAN ONE SHOULD. *TR

Traction Control System
Filed Jun 30, 200968,000 milesOR

WHEN I GIVE IT A LITTLE GAS TO GO USUALLY JUST WHEN IM FIRST TAKING OFF THE TRACTION CONTROL KICKS IN BUT IF I LET OFF THE GAS IT KICKSBACK OFF. THEN AGAIN, GO A FEW BLOCKS AND HIT THE BRAKES AND THE ANTILOCK BRAKES KICK IN SOME TIMES IT TURNS OFF THE TRACTION CONTROL AND ABS IT SEEM LIKE THIS IS A PROBLEM WITH A LARGE NUMBER OF IMPALAS AND EVERY ONE IS SHELLING OUT A LOT OF MONEY AND STILL HAVE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY CAN YOU TELL ME WHAT IS WRONG OR SHOULD I TRADE IT IN FOR A FORD I AM 46 AND HAVE ALWAYS BEEN FAITHFUL TO CHEVY BUT IF IM STUCK WITH A FACTORY DEFECT FORD HERE I COME. *TR

Electrical System › Instrument Cluster/Panel
Filed Jun 28, 200975,000 milesPA

MY 2004 IMPALA'S SPEEDOMETER WILL GO UP OVER 100+ WHEN I AM ONLY DOING 60MPH MAX. THE TEMP GAUGE LOCATED TO THE RIGHT OF THE SPEEDO IS NOW DOING THE SAME THING. THE ONLY SHORT TERM FIX IS TO THE IGNITION SWITCH OFF THEN ON AGAIN UNTIL THE GAUGE READS ZERO AGAIN. ON E TIME ON MY WAY HOME (PA.) FROM )NJ.) THE GAUGE DROPPED PAST THE MAX ON THE SPEEDO AND I HAD NO CLUE ON HOW FAST I WAS GOING. FOR OVER 5 HOURS I HAD TO GO WITH THE FLOW OF TRAFFIC AND HOPE THAT THEY WERE NOT SPEEDING. *TR

Electrical System
Filed Jun 26, 200998,000 milesMN

I OWN A 2004 CHEVY IMPALA. I FOUND THIS WEBSITE FULL OF THE SAME COMPLAINTS AS MINE, WITH THE VEHICLE NOT STARTING WHEN IT SHOULD. I HAVE FIRST EXPERIENCED THIS AT 75,000 MILES AND I WOULD PUT IN THE KEY AND NOTHING HAPPENS EXCEPT THE LIGHTS AND RADIO COME ON. NO CLICK NO NOTHING... HAD THE ALTERNATOR REPLACED, AND IT STILL DOES IT. HAD THE STARTER CHECKED, IT STILL DOES IT. I HAVE BEEN STRANDED AT WORK, LATE FOR WORK AT HOME, AT RESTAURANTS IN BELOW ZERO WEATHER WITH A CHILD. PLEASE SEE THIS WEBSITE, BECAUSE THERE ARE THOUSANDS OF COMPLAINTS, AND IT APPEARS THIS IS A GM ISSUE THAT SHOULD BE RECALLED. I CAN GIVE THE DATE THAT HAPPENED THE OTHER DAY AT WORK IN 110 WEATHER (WITH HUMIDITY) HAD TO WAIT 1/2 HOUR THEN IT FINALLY STARTED. SOMETHING IS WRONG, AND WHY SHOULD CONSUMERS HAVE TO PAY FOR THIS PROBLEM WHEN CLEARLY IT IS A GM PROBLEM. THE WEBSITE OF THE COMPLAINTS (THAT IN ORDER TO GET AN ANSWER YOU HAVE TO PAY FOR..SERIOUSLY COME ON) IS HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/IMPALA/2000/ELECTRICAL/PASSLOCK_PROBLEM_SECURITY_LIGHT_IS_ON.SHTML I APPRECIATE YOUR TIME. BECAUSE THIS HAPPENS AT RANDOM TIMES, IT IS TOO HARD TO PINPOINT EXACT TIMES AND PLACES THAT THIS HAS INDEED HAPPENED. MY ALTERNATOR WAS REPLACED BY A GM DEALER AND FUNNY THEY "NEVER HEARD OF THIS PROBLEM BEFORE"... ALTHOUGH MY NEIGHBOR WHO OWNS A 2002 HAS THE SAME PROBLEM. *TR

Electrical System
Filed Jun 25, 200971,800 milesIA

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE ANTI THEFT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE POWER STEERING FAILED AND THE VEHICLE SHUT OFF. THE CONTACT WAITED A FEW SECONDS AND RESTARTED THE VEHICLE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE CYLINDER ON THE PASS LOCK SYSTEM WAS FAILING, OR POSSIBLY THE BODY LOCK CONTROL MODULE OR THE BOX SENSOR. THE REPAIR WOULD COST $600. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 71,800 AND CURRENT MILEAGE WAS 71,989. UPDATED 07/28/09. *LJ THE CONSUMER DID NOT HAVE POWER STEERING OR BRAKES. UPDATED 07/30/09.*JB

Electrical System
Filed Jun 24, 2009NY

I OWN A 2004 CHEVY IMPALA. MY SECURITY LIGHT COMES ON ONCE IN A WHILE AND THEN MY CAR WON'T START. I'VE BEEN TOLD BY MY DEALER THAT IT IS A PASSLOCK ISSUE AND THAT IT HAPPENS IN MANY GM VEHICLES. *TR

Electrical System › Instrument Cluster/Panel
Filed Jun 24, 200945,000 milesTN

2004 CHEVY IMPALA 1 OWNER PURCHASE PRICE $30,000 LESS THAN 50000 MILES SPEEDOMETER WENT OUT. NOT COVERED UNDER WARRANTY PER DEALERSHIP. I NEVER KNOW HOW FAST I AM GOING BUT RELY ON THE TAC GAUGE. GM NEEDS TO RECALL THE 2004 FOR THIS PROBLEM BEFORE SOMEONE DIES. *TR

Electrical System › Instrument Cluster/Panel
Filed Jun 22, 200970,000 milesOK

2004 CHEVROLET IMPALA. SPEEDOMETER AND GAUGES DO NOT WORK. STARTED WORKING OFF AND ON THEN TOTAL FAILURE. I SEE ONLINE THIS IS A VERY COMMON PROBLEM WITH CHEVROLET IMPALAS AND IS VERY DANGEROUS. ALSO LEAVES A GOOD CHANCE OF SOMETHING HAPPENING TO THE MOTOR AND WE WOULD NOT KNOW THERE WAS A PROBLEM. MANY PEOPLE WITH THIS PROBLEM ARE CALLING FOR A RECALL. *TR

Electrical System
Filed Jun 16, 200960,000 milesOH

MY INSTRUMENT PANEL ALSO WENT OUT IN WINTER OF 2007. CALLED GM DIRECTLY WHO REFUSED TO HELP WITH THIS PROBLEM. MY FATHER IN LAW OWNS AN AVALANCHE AND RECEIVED RECALL NOTICE FOR THE INSTRUMENT PANEL FOR HIS TRUCK AND OTHER LARGE SUV'S THAT ARE MADE BY CHEVROLET. THE YEARS COVERED INCLUDED 2004. IF GM KNOWS THAT THE INSTRUMENT PANELS WERE BAD FOR OTHER MODELS, WHY HAVEN'T THEY BEEN RECALLED FOR THE IMPALAS. MY CAR DID THE SAME THING; DRIVING APPROX 40 MPH AND CAR READ 75 MPH. THE SPEEDOMETER READ 120 MPH ON THE HIGHWAY THAT DAY WHEN CARS WERE FLYING BY ME. THIS IS MOST DEFINITELY A SAFETY ISSUE. UNFORTUNATELY, GM SEEMS TO BE WAITING FOR SERIOUS INJURY OR DEATH BEFORE RECALLING THE BAD PARTS. THIS GOES ALONG WITH THE STEERING COLUMN SHAFTS BEING BAD ALSO. WHAT A JOKE!! I TOO WILL NEVER PURCHASE ANOTHER AMERICAN MADE CAR AS LONG AS I AM ABLE TO DRIVE. I HAD TO TAKE GM TO COURT OVER MY CAR DUE TO THE CAR BEING IN THE SHOP APPROX. 25 TIMES FOR REPAIRS BEFORE IT WAS 4 YEARS OLD. MY WHOLE CAR HAS BASICALLY BEEN REPLACED (INCLUDING THE INSTRUMENT PANEL AND STEERING COLUMN SHAFT) EXCEPT FOR THE SLIPPING TRANSMISSION NOW. I TAKE VERY GOOD CARE OF MY CAR AS I HAVE THE INDY MOTOR SPEEDWAY SS. PAID A LOT OF $$ FOR NOTHING. IT'S NO WONDER GM IS GOING UNDER. THEIR CARS ARE JUNK AND THEY DON'T STAND BEHIND THEIR PRODUCTS. WHAT A SHAME. HOPEFULLY NO ONE HAS SERIOUS INJURY DUE TO ALL THE SAFETY FAILURES WITH THESE CARS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Chevrolet Impala → · Every Impala year → · How the figures are calculated →